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Flame are frozen
1. Flame element is not attached to
the motor.
Contact us via Amazon Message or call customer serve
Phone: 213-4467172.
2. Rotation motor is defective.
Contact us via Amazon Message or call customer serve
Phone: 213-4467172.
Excessive noise in the
lower portion of the
heater.
1. Flame element isn't seated
properly
Contact us via Amazon Message or call customer serve
Phone: 213-4467172.
2. Motor is defective.
Contact us via Amazon Message or call customer serve
Phone: 213-4467172.
Heater system doesn't
come on.
1. Heater power switch is off.
Turn the heater power switch to the "ON" position.
2. Heater system is overheated.
Maybe the heater is covered or air inlet or air outlet is
blocked; remove the clothes or the blockage and turn
off the power switch and unplug it. Wait 10 minutes,
and then turn the heater on again.
3. Loose wiring.
Check all wiring for loose connections. Contact a
qualified electrician.
4. The air inlet or air outlet is
blocked completely.
Leave adequate space around the unit. Remove the
blockage, on or in front of the air outlet.
"HEATER " switch has
been flipped in the on
position, but there is
no airflow.
1. The heater system is overheated.
Temperature Limit thermostat is
cutoff.
Check the air inlet and outlet. Turn off the power
switch and unplug it. Wait 10 minutes, and then turn
the heater on again.
2. Fan motor is defective.
Contact us via Amazon Message or call customer serve
Phone: 213-4467172.
3. Fan blower is balanced badly.
Contact us via Amazon Message or call customer serve
Phone: 213-4467172.
4. The "POWER" and the "HEATER"
switches are not turned on.
Turn these two switches on.
Fan runs but no heat is
coming out.
1. Loose wiring.
Contact us via Amazon Message or call customer serve
Phone: 213-4467172.
2. Bad heating element.
Contact us via Amazon Message or call customer serve
Phone: 213-4467172.
3. Build up of dirt on the fans
clean all fans
4. Heater fan is defective.
Contact us via Amazon Message or call customer serve
Phone: 213-4467172.
The remote control
does not work.
1. The battery is not properly
installed.
Make sure the battery is properly installed. Move the
battery's transparent insulating piece away before
using.
2. Not pointing to the right position.
Aim the remote control at the receiver.
3. Have an obstacle in front of the
Remove objects that may be in the way. Items between
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