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6. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
7. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the
process as necessary.
If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
Parent topic: Print Head Cleaning
Related tasks
Checking the Nozzles Using the Product Control Panel
Cleaning the Print Head Using a Computer Utility
Using the Powerful Cleaning Utility
Flushing the Ink Tubes
Related topics
Media Handling
Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows computer or Mac.
1. Make sure roll paper or cut sheet paper is loaded in the printer.
2. Do one of the following:
• Windows: Access the Windows Desktop and click the icon for your product in the right side of
the Windows taskbar, or click the up arrow and click .
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