Epson
®
SureColor
®
T3170x User's Guide
3
Contents
SureColor T3170x User's Guide ................................................................................................................. 9
Introduction to Your Printer...................................................................................................................... 10
Printer Features ................................................................................................................................. 10
Optional Equipment and Replacement Parts................................................................................. 11
Notations Used in the Documentation ................................................................................................ 11
Printer Part Locations......................................................................................................................... 11
Product Parts - Front ..................................................................................................................... 12
Product Parts - Top/Inside............................................................................................................. 13
Product Parts - Rear...................................................................................................................... 14
Control Panel Parts ....................................................................................................................... 15
Using the Control Panel ..................................................................................................................... 17
Changing the LCD Screen Language............................................................................................ 17
Selecting the Date and Time ......................................................................................................... 18
Setting a Password and Locking the Control Panel ....................................................................... 19
Assembling the Optional Printer Stand and Paper Basket ................................................................. 21
Wi-Fi or Wired Networking........................................................................................................................ 34
Network Security Recommendations ................................................................................................. 34
Wi-Fi Infrastructure Mode Setup......................................................................................................... 35
Selecting Wireless Network Settings from the Control Panel ........................................................ 36
Wi-Fi Direct Mode Setup .................................................................................................................... 38
Enabling Wi-Fi Direct Mode........................................................................................................... 38
Wi-Fi Protected Setup (WPS)............................................................................................................. 40
Using WPS to Connect to a Network ............................................................................................. 40
Printing a Network Status Sheet......................................................................................................... 41
Printing a Network Connection Report ............................................................................................... 42
Network Connection Report Codes and Messages ....................................................................... 44
Changing or Updating Network Connections ..................................................................................... 49
Accessing the Web Config Utility................................................................................................... 49
Changing a USB Connection to a Wi-Fi Connection...................................................................... 50
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 50
4
Connecting to a New Wi-Fi Router ................................................................................................ 51
Disabling Wi-Fi Features ............................................................................................................... 52
Media Handling.......................................................................................................................................... 54
Roll Paper Handling ........................................................................................................................... 54
Loading Roll Paper ........................................................................................................................ 54
Cutting Roll Paper ......................................................................................................................... 58
Cutting Roll Paper Manually...................................................................................................... 58
Removing Roll Paper..................................................................................................................... 59
Cut Sheet Handling ............................................................................................................................ 61
Loading Single Cut Sheets ............................................................................................................ 62
Loading Paper in the Auto Sheet Feeder....................................................................................... 63
Removing Paper from the Auto Sheet Feeder............................................................................... 67
Creating Custom Paper Configurations.............................................................................................. 70
Selecting Custom Paper Configurations........................................................................................ 70
Compatible Epson Papers.................................................................................................................. 71
Paper or Media Type Settings - Printing Software.............................................................................. 72
Selecting the Paper Settings for Each Source - Control Panel ........................................................... 73
Paper Type Settings - Control Panel ............................................................................................. 74
Printing from a Computer ......................................................................................................................... 76
Printing with Windows ........................................................................................................................ 76
Selecting Basic Print Settings - Windows ...................................................................................... 76
Document Size Options - Windows........................................................................................... 79
Paper Source Options - Windows ............................................................................................. 79
Print Mode Options - Windows.................................................................................................. 80
Color Mode Options - Windows ................................................................................................ 80
Level Options - Windows .......................................................................................................... 81
Using Layout Manager - Windows ............................................................................................ 83
Selecting Print Layout Options - Windows..................................................................................... 88
Page Layout Options - Windows............................................................................................... 88
Selecting Advanced Settings - Windows ....................................................................................... 90
Roll Paper Options - Windows .................................................................................................. 91
Selecting Additional Settings - Windows ....................................................................................... 92
Printing Your Document - Windows............................................................................................... 93
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Checking Print Status - Windows.............................................................................................. 94
Saving, Sharing, and Customizing the Printer Settings ................................................................. 94
Saving and Sharing Print Settings - Windows........................................................................... 94
Editing Print Setting Displays - Windows .................................................................................. 96
Selecting Default Print Settings - Windows.................................................................................... 97
Changing the Language of the Printer Software Screens.............................................................. 98
Changing Automatic Update Options .......................................................................................... 100
Printing on a Mac ............................................................................................................................. 100
Selecting Basic Print Settings - Mac ............................................................................................ 101
Paper Size Options - Mac ....................................................................................................... 105
Paper Source Options - Mac................................................................................................... 105
Print Mode Options - Mac ....................................................................................................... 106
Color Mode Options - Mac ...................................................................................................... 106
Level Options - Mac ................................................................................................................ 107
Selecting Print Layout Options - Mac........................................................................................... 108
Selecting Advanced Settings - Mac ............................................................................................. 108
Managing Color - Mac ................................................................................................................. 110
Color Matching Options - Mac................................................................................................. 111
Sizing Printed Images - Mac........................................................................................................ 111
Selecting Printing Preferences - Mac .......................................................................................... 111
Printing Preferences - Mac...................................................................................................... 112
Printing Your Document or Photo - Mac ...................................................................................... 113
Checking Print Status - Mac.................................................................................................... 114
Printing CAD Drawings..................................................................................................................... 115
Printing CAD Drawings from the Printer Driver............................................................................ 115
Printing CAD Drawings in HP-GL/2 or HP RTL Mode.................................................................. 117
Using the Control Panel Menus.............................................................................................................. 119
Accessing the Printer's Menus ......................................................................................................... 119
Paper Setting Menu.......................................................................................................................... 120
Basic Settings Menu......................................................................................................................... 122
Printer Settings Menu....................................................................................................................... 124
Network Settings Menu .................................................................................................................... 130
System Administration Settings Menu.............................................................................................. 130
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Maintenance Menu........................................................................................................................... 132
Printer Status/Print Menu ................................................................................................................. 133
Refilling Ink .............................................................................................................................................. 134
Ink Safety Precautions ..................................................................................................................... 134
Check Ink and Maintenance Box Levels........................................................................................... 136
Checking Maintenance Box Status on the LCD Screen............................................................... 137
Checking Ink and Maintenance Box Levels - Windows ............................................................... 137
Checking Ink and Maintenance Box Levels - Mac ....................................................................... 138
Disabling Special Offers with Windows ....................................................................................... 140
Purchase Epson Ink and Maintenance Box...................................................................................... 141
Ink Bottle and Maintenance Box Part Numbers ........................................................................... 141
Refilling the Ink Tanks ...................................................................................................................... 141
Replacing the Maintenance Box....................................................................................................... 146
Adjusting Print Quality............................................................................................................................ 148
Print Head Maintenance................................................................................................................... 148
Print Head Nozzle Check............................................................................................................. 148
Checking the Nozzles Using the Product Control Panel ......................................................... 149
Checking the Nozzles Using a Computer Utility...................................................................... 150
Print Head Cleaning .................................................................................................................... 152
Cleaning the Print Head Using the Product Control Panel ...................................................... 153
Cleaning the Print Head Using a Computer Utility................................................................... 154
Using the Powerful Cleaning Utility ......................................................................................... 156
Flushing the Ink Tubes............................................................................................................ 158
Adjusting Print Quality Using the Product Control Panel .................................................................. 159
Cleaning the Auto Sheet Feeder ...................................................................................................... 161
Cleaning the Roll Paper Feeder ....................................................................................................... 162
Maintenance and Transportation ........................................................................................................... 163
Replacing the Cutter......................................................................................................................... 163
Before Moving or Transporting Your Product ................................................................................... 166
After Moving or Transporting Your Product ...................................................................................... 171
Solving Problems .................................................................................................................................... 176
Checking for Software Updates........................................................................................................ 176
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Product Status Messages ................................................................................................................ 177
Resetting Control Panel Defaults ..................................................................................................... 177
Solving Printer Problems.................................................................................................................. 179
Printer Does Not Turn On ............................................................................................................ 179
LCD Screen Shuts Off ................................................................................................................. 179
Solving Network Problems ............................................................................................................... 179
Product Cannot Connect to a Wireless Router or Access Point .................................................. 180
Network Software Cannot Find Product on a Network................................................................. 181
Product Does Not Appear in Mac Printer Window ....................................................................... 182
Cannot Print Over a Network....................................................................................................... 182
Wireless Network Connection is Unstable on a Mac ................................................................... 183
Solving Printing Problems ................................................................................................................ 183
Nothing Prints.............................................................................................................................. 184
Print Head Moves But Nothing Prints .......................................................................................... 184
Solving Paper Problems................................................................................................................... 185
Paper Feeding Problems............................................................................................................. 185
Printout Quality Problems............................................................................................................ 186
Roll Paper Jam Problems ............................................................................................................ 187
Cut Sheet Paper Jam Problems .................................................................................................. 189
Solving Print Quality Problems......................................................................................................... 190
Overall Print Quality is Poor......................................................................................................... 190
Lines Are Misaligned ................................................................................................................... 191
Prints are Scuffed or Smeared .................................................................................................... 192
Prints are Not Positioned Properly............................................................................................... 193
Uninstall Your Product Software....................................................................................................... 193
Uninstalling Product Software - Windows.................................................................................... 193
Uninstalling Product Software - Mac............................................................................................ 194
Where to Get Help............................................................................................................................ 195
Technical Specifications ........................................................................................................................ 197
Windows System Requirements ...................................................................................................... 197
Mac System Requirements .............................................................................................................. 198
Paper Specifications ........................................................................................................................ 198
Printable Area Specifications ........................................................................................................... 200
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Ink Specifications ............................................................................................................................. 202
Dimension Specifications ................................................................................................................. 202
Electrical Specifications ................................................................................................................... 203
Environmental Specifications ........................................................................................................... 203
Interface Specifications .................................................................................................................... 204
Network Interface Specifications ...................................................................................................... 204
Safety and Approvals Specifications ................................................................................................ 205
Safety and Approvals Specifications for Latin America .................................................................... 206
Notices ..................................................................................................................................................... 208
Important Safety Instructions............................................................................................................ 208
General Product Safety Instructions ............................................................................................ 208
LCD Screen Safety Instructions................................................................................................... 210
Wireless Connection Safety Instructions ..................................................................................... 210
FCC Compliance Statement............................................................................................................. 210
Binding Arbitration and Class Waiver ............................................................................................... 211
Trademarks...................................................................................................................................... 214
Copyright Notice............................................................................................................................... 215
A Note Concerning Responsible Use of Copyrighted Materials................................................... 215
Default Delay Times for Power Management for Epson Products ............................................... 216
Copyright Attribution.................................................................................................................... 216
9
SureColor T3170x User's Guide
Welcome to the SureColor T3170x User's Guide.
For a printable PDF copy of this guide, click here.
10
Introduction to Your Printer
Refer to these sections to learn more about your printer and this manual.
Printer Features
Notations Used in the Documentation
Printer Part Locations
Using the Control Panel
Assembling the Optional Printer Stand and Paper Basket
Printer Features
The Epson SureColor T3170x printer includes these special features:
High productivity
• 140-ml ink bottles with T49H ink
• HP-GL2 support for CAD software
Reliability
• Improved anti-dust design for reduced print head nozzle maintenance
• PrecisionCore Micro TFP print head offers Precision Droplet Control
• Nozzle Verification Technology detects nozzle condition and adjusts print quality
High resolution
• Prints at resolutions up to 2400 dpi
Easy-to-use setup and operation
• Intuitive, easy-to-read, 4.3-inch, color LCD touchscreen
• Sleek, minimal design that easily fits on desktops
• Easy-to-use software
• Supports roll paper up to 24 inches (609.6 mm) wide and sheets up to 11 × 17 inches (279 × 432 mm)
Optional Equipment and Replacement Parts
Parent topic: Introduction to Your Printer
11
Optional Equipment and Replacement Parts
You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To
find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select
your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463-
7766) in the U.S. or 800-807-7766 in Canada.
Option or part Part number
Printer stand and paper basket C12C933151
Roll paper spindle C12C933211
Maintenance box C13S210057
Replacement printer cutter blade C13S210055
1-year extended Epson Preferred Plus service plan EPPT3151B1
Parent topic: Printer Features
Notations Used in the Documentation
Follow the guidelines in these notations as you read your documentation:
• Warnings must be followed carefully to avoid bodily injury.
• Cautions must be observed to avoid damage to your equipment.
• Notes contain important information about your printer.
• Tips contain additional printing information.
Parent topic: Introduction to Your Printer
Printer Part Locations
Check the printer part illustrations to learn about the parts on your printer.
Product Parts - Front
Product Parts - Top/Inside
Product Parts - Rear
Control Panel Parts
Parent topic: Introduction to Your Printer
12
Product Parts - Front
1 Control panel
2 Cutter cover
3 Optional paper basket and stand
4 Casters (included with optional stand)
5 Output tray
6 Edge guides
7 Auto sheet feeder
16
LCD Screen Display
1 Status messages
2 Roll paper information
When roll paper is not loaded, - - - is displayed.
3 Information icon (displays notifications or warnings)
4 Paper Setting menu
5 Printer Status menu
6 Settings menu
17
7 Network connection settings
: No Ethernet connection or Ethernet/Wi-Fi connection is not set up
: Ethernet connection established
: Wi-Fi is disabled
: Wi-Fi network error or the product is searching for a connection
: Wi-Fi connection established; the number of bars indicates signal strength
: Wi-Fi Direct is disabled
: Wi-Fi Direct connection established
8 Supply status (displays remaining maintenance box level)
Parent topic: Printer Part Locations
Using the Control Panel
See these sections to learn about the control panel and select control panel settings.
Changing the LCD Screen Language
Selecting the Date and Time
Setting a Password and Locking the Control Panel
Parent topic: Introduction to Your Printer
Changing the LCD Screen Language
You can change the language used on the LCD screen.
1. Press the home button, if necessary.
2. Select Settings > Language.
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You see this screen:
3. Select a language.
4. Press the home button to exit.
Parent topic: Using the Control Panel
Selecting the Date and Time
Before using your product, select the current date, time, and daylight saving phase in your area, and
choose your preferred date and time format.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance. For more information on administration settings, see the
Administrator's Guide.
1. Press the home button, if necessary.
2. Select Settings > General Settings > Basic Settings > Date/Time Settings.
19
You see this screen:
3. Select Date/Time.
4. Select the date format you want to use.
5. Use the on-screen keyboard to enter the current date and select OK.
6. Select the time format you want to use.
7. Use the on-screen keyboard to enter the current time and select OK.
8. Press the home button to exit.
Parent topic: Using the Control Panel
Setting a Password and Locking the Control Panel
You can set an administrator password to lock the following settings and prevent them from being
changed:
• Network settings
• Certain printer settings
• Certain maintenance settings
• System administration settings
• Web Config settings
• EpsonNet Config settings
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Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance. For more information on administration settings, see the
Administrator's Guide.
1. Press the home button, if necessary.
2. Select Settings > General Settings > System Administration > Security Settings > Admin
Settings.
You see a screen like this:
3. Select Admin Password.
4. Select Register.
5. Use the on-screen keyboard to enter a password and select OK.
6. Enter the password again to confirm and select OK.
Note: Keep a copy of your password in a safe place.
7. Select OK.
8. Select Lock Setting > On to lock settings.
A prompt appears confirming that you want to enable locked settings. Select Yes to enable the
setting and return to the home screen.
You must enter the admin password to access any of the locked settings.
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Note: If you forget your password, contact Epson for assistance.
Parent topic: Using the Control Panel
Assembling the Optional Printer Stand and Paper Basket
Follow these instructions to assemble the optional printer stand and paper basket.
Before you begin, make sure you have enough space to set up the printer as shown here.
1 2 inches (50 mm)
2 11.2 inches (285 mm)
3 6 inches (150 mm)
Caution: At least two people are required to lift the printer onto the assembled stand.
22
Make sure you have all of these items for assembly:
23
1 Left mounting bracket
2 Right mounting bracket
3 Support brace
4 Left leg
5 Right leg
6 Paper basket bar
7 Left leg base (square hole faces front)
8 Right leg base (square hole faces front)
9 Allen wrench
10 Paper basket rod
11 Left paper basket support rod
12 Right paper basket support rod
13 Screws (28; 24 if thumbscrews are included)
14 Screw holders (4)
15 Thumbscrews (4; not included with all stands)
1. Attach the support brace to the left leg base and the right leg base.
24
2. Use the Allen wrench to insert 8 screws (four on each side) into the holes on the support brace and
leg bases as shown.
3. Attach the legs to the bases.
25
4. Insert 8 screws (4 on each side) into the holes in the legs.
5. Push in the cloth on the paper basket bar so it does not get caught between the bar and the legs,
and attach the bar to the legs as shown.
26
Note: Make sure the L and R stickers on the paper basket bar are correctly oriented with the L and R
stickers on the leg bases.
6. Insert 4 screws (2 on each side) into the holes on the paper basket bar to secure it to the legs.
27
7. Make sure the L and R stickers on the mounting brackets are correctly oriented with the left and right
legs and attach them as shown.
8. Insert 4 screws into 4 screw holders (2 on each side) and insert them into the holes on the legs to
secure the mounting brackets.
28
9. Slide the paper basket rod into the pocket on the end of the paper basket cloth.
10. Insert the top of the paper basket support rods through the loops on the paper basket cloth and
attach them to the paper basket rods.
29
11. Insert the ends of the paper basket support rods into the holes on the leg bases.
12. Close the paper basket as shown.
30
13. On the back of the paper basket and stand, attach the loops on the paper basket cloth to the hooks
on the leg bases as shown.
14. On the front of the stand, lock the casters.
15. Have at least two people lift the printer using the handholds as shown.
31
Caution: Do not hold the printer by the output tray. You may damage it.
16. Align the notches on the printer with the notches on the back of the stand as shown and place the
printer on the stand.
32
17. Do one of the following:
• If your stand does not include thumbscrews, insert 4 screws (2 on each side) into the bottom of the
mounting brackets to secure the printer to the stand. On the left rear side, insert the screw through
the wired loop on the printer as shown.
• If your stand includes thumbscrews, insert 4 thumbscrews (2 on each side) into the bottom of the
mounting brackets to secure the printer to the stand. On the left rear side, insert the thumbscrew
through the wired loop on the printer as shown.
34
Wi-Fi or Wired Networking
See these sections to use your product on a Wi-Fi or wired network.
Network Security Recommendations
Wi-Fi Infrastructure Mode Setup
Wi-Fi Direct Mode Setup
Wi-Fi Protected Setup (WPS)
Printing a Network Status Sheet
Printing a Network Connection Report
Changing or Updating Network Connections
Network Security Recommendations
To help deter unauthorized access to your product over a network, you should protect your network
environment using appropriate security measures.
Security measures such as these can help deter threats such as loss of user data, use of telephone and
fax lines, and other intrusions:
• Enable security on your wireless LAN
Enable the appropriate security on the wireless LAN you plan to use with your product. Network
security such as a network password can deter interception of traffic over the wireless LAN. Your
router may already have a default password enabled by your Internet service provider (ISP). See your
ISP and router documentation for instructions on how to change the default password and better
secure your network.
• Connect your product only to a network protected by a firewall
Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead,
connect it to a router or other network connection protected by a firewall. Your router may already
have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best
results, set up and use a private IP address for your network connection.
• Change the default administrator password on your product
If your product has an option to set an administrator password, change the default administrator
password to deter access by unauthorized users to personal data stored on your product, such as IDs,
passwords, and contact lists.
Parent topic: Wi-Fi or Wired Networking
35
Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point.
The wireless router or access point can be connected to your computer over a wireless or wired network.
Note: You cannot connect to a wired and wireless network at the same time.
1 Epson product
2 Wireless router or access point
3 Computer with a wireless interface
4 Computer
5 Internet
6 Ethernet cable (used only for wired connection to the wireless router or access point)
36
Selecting Wireless Network Settings from the Control Panel
Parent topic: Wi-Fi or Wired Networking
Selecting Wireless Network Settings from the Control Panel
You can select or change wireless network settings using your product control panel.
To install your product on a wireless network, install the necessary software by downloading it from the
Epson website. The installer program guides you through network setup.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Select the icon.
You see a screen like this:
3. Select Router > Start Setup or Change Settings > Wi-Fi Setup Wizard.
4. Select the name of your wireless network or select Enter Manually to enter the name manually. Use
the on-screen keyboard to enter your network name.
37
5. Select the Enter Password field and enter your wireless password using the on-screen keyboard.
Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and
lowercase letters, and numeric or special characters.
• To move the cursor, press the left or right arrows.
• To enter numbers or symbols, select 123#.
• To change the case of letters, select .
• To delete the previous character, select .
• To enter a space, select Space.
6. Select OK when you finish entering your password.
7. Confirm the displayed network settings and select Start Setup to save them.
8. If you want to print a network setup report, select Print Check Report. (Otherwise, select OK.)
9. Press the home button to exit.
You see the icon on the LCD screen and should be able to connect to your product directly from
your computer or device, and then print. If you are printing from a computer, make sure you installed
the network software from the Epson website.
38
Note: If you don't see the icon, you may have selected the wrong network name or entered the
password incorrectly. Repeat these steps to try again.
Parent topic: Wi-Fi Infrastructure Mode Setup
Wi-Fi Direct Mode Setup
You can set up your product to communicate directly with your computer or another device without
requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network
access point for devices.
1 Epson product
2 Computer with a wireless interface
3 Other wireless device
Enabling Wi-Fi Direct Mode
Parent topic: Wi-Fi or Wired Networking
Enabling Wi-Fi Direct Mode
You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or
other devices without a wireless router or access point.
39
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Select the icon.
You see a screen like this:
3. Select Wi-Fi Direct > Start Setup > Start Setup.
You see a screen like this:
40
4. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the
LCD screen, then enter the password shown.
5. Press the home button to exit.
You see the icon on the LCD screen and should be able to connect to your product directly
from your computer or device, and then print. If you are printing from a computer, make sure you
installed the network software from the Epson website.
Note: If you don't see the icon on the LCD screen, you may have selected the wrong network
name or entered the password incorrectly. Repeat these steps to try again.
Parent topic: Wi-Fi Direct Mode Setup
Wi-Fi Protected Setup (WPS)
If your network uses a WPS-enabled wireless router or access point, you can quickly connect your
product to the network using Wi-Fi Protected Setup (WPS).
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access
point. If there is no hardware button, there may be a virtual WPS button in the software for the device.
Check your network product documentation for details.
Using WPS to Connect to a Network
Parent topic: Wi-Fi or Wired Networking
Using WPS to Connect to a Network
If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to
connect your product to the network.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Select the icon.
41
You see a screen like this:
3. Select Router > Start Setup or Change Settings > Push Button Setup (WPS).
4. Follow the instructions on the LCD screen to complete WPS setup.
5. Press the home button to exit.
You see the icon on the LCD screen and should be able to connect to your product directly from
your computer or device, and then print. If you are printing from a computer, make sure you installed
the network software from the Epson website.
Note: If you don't see the icon, repeat these steps to try again.
Parent topic: Wi-Fi Protected Setup (WPS)
Printing a Network Status Sheet
You can print a network status sheet to help you determine the causes of any problems you may have
using your product on a network.
Before you begin, make sure paper is loaded in the product.
1. Press the home button, if necessary.
2. Select Settings > General Settings > Network Settings > Network Status.
42
You see a screen like this:
3. Select Print Status Sheet > Print.
Examine the settings shown on the network status sheet to diagnose any problems you have.
Parent topic: Wi-Fi or Wired Networking
Printing a Network Connection Report
You can print a network connection report to view solutions to any problems you may have using your
product on a network.
1. Press the home button, if necessary.
2. Select Settings.
3. Select General Settings.
44
Network Connection Report Codes and Messages
Check the error codes and messages on the network connection report to solve problems you may
encounter with network connections. The tables here list solutions to problems based on the error codes
and messages that may appear on the top of the report.
1 Error code
2 Message
Note: Error codes and messages listed here may not all apply to your product.
Error Codes and Messages
Error code and message Solution
E-1
Confirm that the network cable is
connected and network devices such as
hub, router, or access point are turned on.
Make sure your router, access point, and/or hub are
turned on, and the network cable is securely connected to
your device and to your product.
If you are trying to set up Wi-Fi, remove the network cable
and set up Wi-Fi again. Ethernet and Wi-Fi cannot be
connected at the same time.
45
Error code and message Solution
E-2, E-3, or E-7
No wireless network names (SSID) found.
Confirm that the router/access point is
turned on and the wireless network (SSID)
is set up correctly. Contact your network
administrator for assistance.
No wireless network names (SSID) found.
Confirm that the wireless network name
(SSID) of the PC you wish to connect is set
up correctly. Contact your network
administrator for assistance.
Entered security key/password does not
match the one set for your router/access
point. Confirm security key/password.
Contact your network administrator for
assistance.
Check the following:
• Make sure your router or access point is turned on, and
is correctly connected to your computer or network
device.
• Turn off the router or access point, wait about 10
seconds, and turn it on again.
• Move your product closer to your router or access point,
and remove any obstacles between them. Also move
your product away from devices such as wireless
phones or microwaves.
• Confirm that the SSID shown on the network
connection report matches the label on your router or
access point. Also make sure your SSID uses only
ASCII characters and symbols, or your product cannot
display the SSID correctly.
• If you are trying to connect using the WPS push button
method, make sure your router or access point supports
it.
• If you are using a network password, check the label on
your router or access point to confirm that you are using
the correct password, or check with your network
administrator or router/access point documentation.
• If you are connecting to a smart device that generates
an SSID, check the device documentation for the SSID
and password you should use.
• If your wireless connection suddenly disconnects, and
another smart device was added to the network using a
WPS push button method or your network was set up
using a non-WPS push button method, try downloading
and installing your product software again.
46
Error code and message Solution
E-5
Security mode (e.g. WEP, WPA) does not
match the current setting of the printer.
Confirm security mode. Contact your
network administrator for assistance.
If the security on your router or access point is not one of
the following types, change the type of security on your
router or access point and reset your product's network
settings.
• WEP-64 bit (40 bit)
• WEP-128 bit (104 bit)
• WPA PSK (TKIP/AES); also known as WPA Personal
• WPA2 PSK (TKIP/AES); also known as WPA2 Personal
• WPA (TKIP/AES)
• WPA2 (TKIP/AES)
E-6
MAC address of your printer may be
filtered. Check whether your router/access
point has restrictions such as MAC address
filtering. See the documentation of the
router/access point or contact your network
administrator for assistance.
If your router or access point has MAC address filtering
enabled, register your product's MAC address so it is not
filtered. Locate the MAC address on the network
connection report and check your router or access point
documentation for instructions.
If your router or access point is using shared
authentication with WEP security, confirm that you are
using the correct authentication key and index.
If your router or access point limits the number of
connected devices, raise the connection limit. See your
router or access point documentation for instructions.
E-8
Incorrect IP address is assigned to the
printer. Confirm IP address setup of the
network device (hub, router, or access
point). Contact your network administrator
for assistance.
If your product's Obtain IP Address setting is set to Auto,
enable DHCP on your router or access point. If it is set to
Manual, the IP address may be out of range or on a
different network segment; set a valid IP address using
your product control panel or the Web Config utility.
You can also try turning off your product and the router or
access point, waiting about 10 seconds, and turning them
on again.
47
Error code and message Solution
E-9
Confirm the connection and network setup
of the PC or other device. Connection using
the EpsonNet Setup is available. Contact
your network administrator for assistance.
Make sure your computer or network device are turned
on. Also make sure that you can access the Internet and
other devices on the same network from the devices you
are trying to connect to your product.
If you still cannot connect to your product, turn off your
router or access point, wait about 10 seconds, and turn it
on again. Download and install your product software
again to reset your network settings.
E-10
Confirm IP address, subnet mask, and
default gateway setup. Connection using
the EpsonNet Setup is available. Contact
your network administrator for assistance.
Make sure other devices on the network are turned on and
do the following:
• If your product's Obtain IP Address setting is set to
Manual, check the IP address, subnet mask, and
default gateway addresses on the network connection
report to see if they are correct. If not, correct the
settings.
• If DHCP is enabled, set your product's Obtain IP
Address setting to Auto. If you want to use the DHCP-
assigned address as a static address, set the Obtain IP
Address setting to Manual, enter the product's IP
address as listed on the network connection report, and
set the subnet mask to 255.255.255.0.
If you still cannot connect to your product, turn off your
router or access point, wait about 10 seconds, and turn it
on again.
E-11
Setup is incomplete. Confirm default
gateway setup. Connection using the
EpsonNet Setup is available. Contact your
network administrator for assistance.
If you set your product's TCP/IP Setup setting to Manual,
check that the default gateway address listed on the
network connection report is correct. Also turn on the
device that is set as the default gateway.
48
Error code and message Solution
E-12
Confirm the following:
-Entered security key/password is correct
-Index of the security key/password is set to
the first number
-IP address, subnet mask, or default
gateway setup is correct
Contact your network administrator for
assistance.
Make sure other devices on the network are turned on and
do the following:
• Make sure the IP address, subnet mask, and default
gateway addresses are correct, if you are entering them
manually.
• Confirm that the subnet mask and default gateway
addresses for other devices are the same.
• Make sure the IP address does not conflict with other
devices.
If you still cannot connect to your product, do the
following:
• Turn off your router or access point, wait about 10
seconds, and turn it on again.
• Download and install your product software again to
reset your network settings.
• If your router or access point uses WEP security with
several registered passwords, make sure that the first
registered password is set on your product.
E-13
Confirm the following:
-Entered security key/password is correct
-Index of the security key/password is set to
the first number
-Connection and network setup of the PC
or other device is correct
Contact your network administrator for
assistance.
Make sure your router, access point, and/or hub are
turned on. Also make sure the TCP/IP setup on your
router, access point, and/or hub is not set manually; this
may cause your product's network settings to differ from
the manually set up devices.
If you still cannot connect to your product, do the
following:
• Turn off your router or access point, wait about 10
seconds, and turn it on again.
• Download and install your product software again to
reset your network settings.
• If your router or access point uses WEP security with
several registered passwords, make sure that the first
registered password is set on your product.
49
Network Environment Messages
Message Solution
The Wi-Fi environment needs to be
improved. Turn the wireless router off and
then turn it on. If the connection does not
improve, see the documentation for the
wireless router.
Move your product closer to your router or access point,
and remove any obstacles between them. Then turn off
your router or access point, wait about 10 seconds, and
turn it back on again. If you still cannot connect to your
product, check the documentation that came with your
router or access point for solutions.
*No more devices can be connected.
Disconnect one of the connected devices if
you want to add another one.
You can connect computers or other devices to your
product using a Wi-Fi Direct (Simple AP) connection. If
you want to add another device, disconnect an existing
connected device first.
Parent topic: Printing a Network Connection Report
Changing or Updating Network Connections
See these sections to change or update how your product connects to a network.
Accessing the Web Config Utility
Changing a USB Connection to a Wi-Fi Connection
Changing a Wi-Fi Connection to a Wired Network Connection
Connecting to a New Wi-Fi Router
Disabling Wi-Fi Features
Parent topic: Wi-Fi or Wired Networking
Accessing the Web Config Utility
You can select your product's network settings and confirm its operating status using a web browser.
You do this by accessing your product's built-in Web Config utility from a computer or other device that is
connected to the same network as your product.
1. Print a network status sheet.
2. Locate the IP address for your product that is listed on the network status sheet.
3. On a computer or other device connected to the same network as your product, open a web
browser.
4. Enter your product's IP address into the address bar.
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You see the available Web Config utility options.
Parent topic: Changing or Updating Network Connections
Related tasks
Printing a Network Status Sheet
Changing a USB Connection to a Wi-Fi Connection
If you have already connected your product to your computer using a USB connection, you can change
to a Wi-Fi connection.
1. Disconnect the USB cable from your product.
2. Uninstall your product software.
3. Download and install your product software from the Epson website using the instructions on the
Start Here sheet.
Parent topic: Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
Changing a Wi-Fi Connection to a Wired Network Connection
If you have already connected your product to your computer wirelessly, you can change to a wired
network connection if necessary.
1. Press the home button, if necessary.
2. Select the icon.
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You see a screen like this:
3. Select Description > Wired LAN Connection Method > Start Setup.
The Wi-Fi connection is disabled. Select OK.
4. Connect one end of an Ethernet network cable to the product's LAN port.
5. Connect the other end to any available LAN port on your router or access point.
Parent topic: Changing or Updating Network Connections
Connecting to a New Wi-Fi Router
If you change the wireless router you have been using on your network, you need to update your
product's Wi-Fi connection to the new router.
Note for Latin America: If you are using a 5 GHz wireless router, set the router to operate in dual band
(2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and
5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and
Home Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
1. Do one of the following:
• Windows: Uninstall your product software.
• Mac: Go to the next step.
52
2. Download and install your product software from the Epson website using the instructions on the
Start Here sheet.
Parent topic: Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
Disabling Wi-Fi Features
You may need to disable your product's Wi-Fi features if you change your network connection type or
need to solve a problem with your network connection.
Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and
password.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Select the icon.
You see a screen like this:
3. Select Router > Start Setup or Change Settings > Others > Disable Wi-Fi.
4. Select Start Setup to disable Wi-Fi.
54
Media Handling
See these sections to load and handle media on your product.
Roll Paper Handling
Cut Sheet Handling
Creating Custom Paper Configurations
Compatible Epson Papers
Paper or Media Type Settings - Printing Software
Selecting the Paper Settings for Each Source - Control Panel
Roll Paper Handling
See these sections to load, cut, and remove roll paper in your product.
Loading Roll Paper
Cutting Roll Paper
Removing Roll Paper
Parent topic: Media Handling
Loading Roll Paper
Load roll paper onto the spindle before loading the roll paper in the printer.
Note: To prevent dust from accumulating inside the printer, always keep the roll paper cover and cut
sheet cover closed unless you are loading or unloading media.
Note: This product does not support 3-inch core diameter media.
1. Remove any tape and protective paper from the end of the roll. Make sure the paper is cut straight
across to avoid paper feeding problems.
Note: Avoid touching the surface of your paper or leaving it on a dusty area.
2. Make sure Load paper is displayed on the home screen.
55
3. Open the cut sheet cover.
4. Release the central lock and open the roll paper cover.
5. Remove the spindle.
6. Remove the transparent paper stop from the spindle.
56
7. Insert the spindle into the roll paper core as shown, with the leading edge of the roll paper facing
towards you.
8. Push the fixed paper stop against the roll paper until there is no gap between the paper stop and the
roll paper.
9. Attach the transparent paper stop to the spindle and press it in until there is no gap between the
paper stop and the roll paper.
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10. Place the roll paper into the roll paper spindle holders in the printer with the black end of the spindle
on the right.
11. Insert the leading edge of the roll paper into the paper feeder until you hear a beep.
Note: Make sure the leading edge of the roll paper is not bent or skewed, or a paper jam or skew
error may occur.
12. Close the roll paper cover and the cut sheet cover.
13. Select the paper type you loaded on the LCD screen and set the remaining amount, if necessary.
If you installed the optional stand and paper basket, make sure the paper basket is open to catch
printouts.
Parent topic: Roll Paper Handling
Related references
Compatible Epson Papers
Roll Paper Options - Windows
58
Paper Specifications
Related tasks
Removing Roll Paper
Selecting Advanced Settings - Mac
Cutting Roll Paper
The printer has a built-in cutter that can automatically cut most paper types. When Auto Cut is turned on,
paper is automatically cut after each page prints, or if the roll paper leading edge is not straight.
To switch between automatic or manual cutting methods, adjust the Auto Cut settings in the printer
driver. The setting selected in the printer driver overrides the control panel setting.
Note: The built-in cutter cannot cut roll paper segments that are shorter than 3.93 inches (100 mm). If
the length of roll paper in the eject slot is less than 3.93 inches (100 mm), additional paper is fed
automatically until that length is reached.
Cutting Roll Paper Manually
Parent topic: Roll Paper Handling
Related references
Roll Paper Options - Windows
Related tasks
Selecting Advanced Settings - Mac
Cutting Roll Paper Manually
You can keep your prints on the roll until you manually cut them.
1. Turn off the Auto Cut setting in the printer driver or the control panel, depending on the situation:
• If you want to cut the paper manually, turn off the setting in the printer driver. Select Advanced >
Roll Paper Option > Auto Cut.
Note: The Auto Cut setting in the printer driver takes priority over the setting in the control panel.
The printer driver setting returns to automatic cutting when you close the application.
• If you are using a paper type that cannot be cut with the built-in cutter, turn off the setting in the
control panel. From the roll paper information area, select Advanced Media Setting > Auto Cut >
Off.
2. Print your document.
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3. From the roll paper information area, select Feed/Cut Paper.
4. To move the paper into a cutting position, press and hold Forward or Backward until the position at
which you want to cut appears at the dotted line as shown.
5. To cut the paper, select Cut.
• If the Auto Cut setting is turned off only in the printer driver, the paper is cut and the paper leading
edge returns to the print wait position.
• If the Auto Cut setting is turned off in the control panel, select Cut to manually cut the paper with
scissors or select Print Cutting Guideline to print a line on the paper to guide with manual
cutting.
Parent topic: Cutting Roll Paper
Removing Roll Paper
When you finish printing on roll paper, you should remove it from the printer to avoid indenting or
creasing the leading edge of the paper.
1. Open the cut sheet cover.
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2. Release the central lock and open the roll paper cover.
3. Select Remove on the LCD screen. The roll paper rewinds automatically.
Note: Make sure the roll paper is rewound completely before removing it from the printer.
4. Hold both ends of the spindle and lift it up from the spindle holder.
5. Remove the transparent paper stop from the spindle.
6. Remove the spindle from the roll paper.
61
7. Place the roll paper in its original package.
Note: Store roll paper on its end or horizontally (if the packaging end-caps are installed). Never store
roll paper on its edge, as a flat spot can develop and lead to imaging artifacts on the prints. Do not
store roll paper in dusty areas. Print head maintenance and cleanings increase if dust accumulates
on the paper.
8. Reattach the transparent paper stop to the spindle.
9. Place the spindle back into the roll spindle holders in the printer.
10. Close the roll paper cover and the cut sheet cover.
Note: To prevent dust from accumulating inside the printer, always keep the roll paper cover and cut
sheet cover closed unless you are loading or unloading media.
Parent topic: Roll Paper Handling
Cut Sheet Handling
You can load a variety of types and sizes of cut sheet paper in your product.
Loading Single Cut Sheets
Loading Paper in the Auto Sheet Feeder
Removing Paper from the Auto Sheet Feeder
62
Parent topic: Media Handling
Loading Single Cut Sheets
You can print on a variety of cut sheet paper types and sizes up to 24 inches (61 cm) wide and 0.1 inch
(0.27 mm) thick. You can load and print on one sheet at a time.
Before printing on cut sheets, remove any loaded roll paper, close the auto sheet feeder, and remove the
output tray.
1. Make sure Load paper is displayed on the home screen.
2. Select Paper Setting > Cut Sheet (1 sheet) on the LCD screen
3. Open the cut sheet cover.
4. Load one sheet of paper, printable side up in portrait orientation. Align the right edge of the paper
with the right edge guide on the printer and the left mark line for the paper size you are using.
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5. Insert the paper into the paper feeder until you hear a beep.
Note: Make sure the leading edge of the paper is straight to prevent a skew error or paper jam.
6. Select the paper type and size you loaded on the LCD screen.
Note: If you installed the optional stand and paper basket, make sure the paper basket is open to
catch the printout.
To remove a loaded cut sheet without printing, select Paper Setting > Cut Sheet (1 sheet) > Remove.
The paper is ejected.
Parent topic: Cut Sheet Handling
Related references
Compatible Epson Papers
Paper Specifications
Loading Paper in the Auto Sheet Feeder
You can load up to 50 sheets of plain paper up to 0.1 inch (0.27 mm) thick in the auto sheet feeder in the
following sizes: A3 (11.7 × 16.5 inches [297 × 420 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), Letter
(8.5 × 11 inches [216 × 279 mm]), or Legal (8.5 × 14 inches [216 × 356 mm]).
64
Note: Roll paper can remain loaded when using the auto sheet feeder. Switch between paper sources in
the printer driver.
1. Attach the output tray by inserting its hooks into the holes in the front of the printer.
2. Make sure Load paper or Ready is displayed on the home screen.
3. Open the cut sheet cover.
65
4. Tilt back the auto sheet feeder, then pull up and tilt back the paper support extensions all the way.
66
5. Slide the edge guides outward.
6. Load paper, printable side up, in portrait orientation into the auto sheet feeder.
67
7. Adjust the edge guides to fit the paper width.
8. Select the paper type and size you loaded on the LCD screen.
Parent topic: Cut Sheet Handling
Related references
Compatible Epson Papers
Paper Specifications
Removing Paper from the Auto Sheet Feeder
Remove paper from the auto sheet feeder when you finish printing.
Note: To prevent dust from accumulating inside the printer, always remove any paper from the auto
sheet feeder and keep the auto sheet feeder closed unless you are loading or unloading media.
68
1. Slide out the edge guides and remove the paper from the auto sheet feeder.
69
2. Fold down and push in the paper support extensions and close the auto sheet feeder.
3. Close the cut sheet cover.
4. Pull off the output tray.
Note: Remove the output tray when printing on roll paper or cut sheets so the paper can eject
smoothly.
70
Parent topic: Cut Sheet Handling
Creating Custom Paper Configurations
You can create and store up to 10 custom paper configurations for use if printing on non-Epson paper or
paper that is not supported by the Epson printer driver.
1. Load the type of paper that you want to configure in the printer.
2. Press the home button, if necessary.
3. Select Settings > General Settings > Printer Settings > Custom Paper Setting.
4. Select a number for the custom paper configuration.
5. Select Change Name and enter a name.
6. Select OK when you are done.
7. Select Change Reference Paper.
8. Select a paper type that is similar to the paper that you want to use.
9. Select Advanced Media Setting.
10. Select any additional settings as necessary.
11. When you finish changing the custom paper configuration settings, press the left arrow button to
return to exit the menu.
Selecting Custom Paper Configurations
Parent topic: Media Handling
Selecting Custom Paper Configurations
Once you have created a custom paper configuration, you can select the configuration whenever you
print on the associated media.
1. Press the home button, if necessary.
2. Select Paper Setting.
3. Select the paper type you are printing on.
4. Select Change Paper Type or Change Paper Type/Paper Size.
5. Select Paper Type > Others > Custom Paper.
6. Select the custom paper configuration you want to use.
7. Press the left arrow button to exit the menu.
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Parent topic: Creating Custom Paper Configurations
Compatible Epson Papers
You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To
find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select
your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463-
7766) in the U.S. or 800-807-7766 in Canada.
Note: Paper/media availability varies by country.
Note: For the most updated list of supported Epson papers, visit proimaging.epson.com (U.S.) or
proimaging.epson.ca (Canada).
Roll Paper
Paper Type Size Part number Amount
Epson Singleweight Matte Paper 17 inches (432 mm) × 132 feet
(40.2 m)
S041746 1 roll
24 inches (610 mm) × 132 feet
(40.2 m)
S041853 1 roll
Epson Doubleweight Matte Paper 24 inches (610 mm) × 132 feet
(40.2 m)
S041385 1 roll
Epson Premium Semigloss Photo
Paper (170)
24 inches (610 mm) × 100 feet
(30.5 m)
S041393 1 roll
Epson Premium Glossy Photo
Paper (170)
24 inches (610 mm) × 100 feet
(30.5 m)
S041390 1 roll
Enhanced Adhesive Synthetic
Paper
24 inches (610 mm) × 100 feet
(30.5 m)
S041617 1 roll
Cut Sheets
Paper Type Size Part number Amount
Epson Ultra Premium Photo Paper
Luster
Letter (8.5 × 11 inches
[216 × 279 mm])
S041405 50 sheets
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Paper Type Size Part number Amount
Epson Premium Photo Paper
Glossy
Letter (8.5 × 11 inches
[216 × 279 mm])
S041667 50 sheets
Epson Premium Photo Paper
Semi-gloss
Letter (8.5 × 11 inches
[216 × 279 mm])
S041331 20 sheets
Epson Premium Presentation
Paper Matte
Letter (8.5 × 11 inches
[216 × 279 mm])
S041257 50 sheets
Parent topic: Media Handling
Paper or Media Type Settings - Printing Software
For this paper Select this Paper Type or Media Type setting
Plain paper 16 to 20 lb (60 to 75 g/m
2
) Plain Paper
Epson Singleweight Matte Paper Singleweight Matte Paper
Epson Doubleweight Matte Paper Doubleweight Matte Paper
Epson Premium Presentation Paper Matte Enhanced Matte Paper
Archival Matte Paper
Epson High Quality Ink Jet Paper Photo Quality Inkjet Paper
Coated paper (generic) Coated Paper (Generic)
Epson Premium Glossy Photo Paper (170) Premium Glossy Photo Paper (170)
Epson Premium Semigloss Photo Paper (170) Premium Semigloss Photo Paper (170)
Epson Premium Photo Paper Glossy Premium Glossy Photo Paper
Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss Premium Semigloss Photo Paper
Epson Premium Luster Photo Paper (260)
Epson Ultra Premium Photo Paper Luster
Premium Luster Photo Paper
Photo paper (generic) Photo Paper (Generic)
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For this paper Select this Paper Type or Media Type setting
Tracing paper/vellum paper Tracing Paper
Tracing Paper <Low Duty>
Matte Film
Enhanced Adhesive Synthetic Paper Enhanced Adhesive Synthetic Paper
Enhanced Low Adhesive Synthetic Paper
Polyester banner (generic) Heavy Weight Polyester Banner
Note: The settings listed here are available only when printing from your computer; they do not apply to
your product's control panel settings.
Parent topic: Media Handling
Selecting the Paper Settings for Each Source - Control Panel
You can change the default paper size and paper type for each source using the control panel on the
product.
1. Press the home button, if necessary.
2. Select Paper Setting.
You see a screen like this:
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3. Select the paper source you want to select settings for.
You see a screen like this:
4. Select Change Paper Type or Change Paper Type/Paper Size.
5. Select Paper Type.
6. Select the paper type for the paper you loaded.
7. Select Paper Size.
8. Select the paper size you loaded.
9. Press the home button to exit.
Paper Type Settings - Control Panel
Parent topic: Media Handling
Paper Type Settings - Control Panel
Select a Paper Type setting that matches the paper you loaded. If you do not see your paper type listed,
select Others in the menu.
Paper type loaded Paper Type setting
Plain paper 16 to 20 lb (60 to 75 g/m
2
) Plain Paper
Coated paper (generic) Coated Paper (Generic)
Epson Doubleweight Matte Paper Doubleweight Matte
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Paper type loaded Paper Type setting
Epson Premium Photo Paper Glossy Premium Glossy Sheet
Photo Paper
Epson Premium Presentation Paper Matte Matte Paper
Tracing paper/vellum paper CAD
Polyester banner (generic) Heavyweight Polyester
Enhanced Adhesive Synthetic Paper Enhanced Adhesive Syn.
Enhanced Low Adh. Syn.
Parent topic: Selecting the Paper Settings for Each Source - Control Panel
76
Printing from a Computer
Before printing from your computer, make sure you have set up your product and installed its software
as described on the Start Here sheet.
Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website. If you see a Software Update screen, select Enable automatic checking
and click OK. The update scans your system to see if you have the latest product software. Follow the
on-screen instructions.
Printing with Windows
Printing on a Mac
Printing CAD Drawings
Printing with Windows
You can print with your product using any Windows application, as described in these sections.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
Selecting Basic Print Settings - Windows
Selecting Print Layout Options - Windows
Selecting Advanced Settings - Windows
Selecting Additional Settings - Windows
Printing Your Document - Windows
Saving, Sharing, and Customizing the Printer Settings
Selecting Default Print Settings - Windows
Changing the Language of the Printer Software Screens
Changing Automatic Update Options
Parent topic: Printing from a Computer
Selecting Basic Print Settings - Windows
Select the basic settings for the document you want to print.
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1. Open a document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. If necessary, select your product name as the printer you want to use.
Note: You may also need to select Preferences, Properties, Print Settings, or Printer Properties
to view your print settings.
You see the Printer Settings window:
4. Select the Current Settings option or a custom setting.
5. Click Settings to select the Document Size setting that matches the size of the document you are
printing.
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6. If you want your printout to be a different size than the selected document size, select the Output
Size setting.
Note: If you select Fit to Output Size, you can select a different output size. If you select Same as
Paper Size, the Document Size and Output Size settings are the same.
Note: Select Custom Paper Size to set a user-defined output size.
7. Select the Source setting that matches the paper source you are using.
8. Select the Media Type setting that matches the paper you loaded.
Note: If you want to use paper settings that have been set in the printer's control panel, select Use
Printer Settings.
Note: Click Acquire Info to refresh the settings if you loaded or changed paper after opening the
print window.
9. Select the Select Target setting that matches the type of document you are printing.
Note: If you want the printer driver to determine print settings based on the document type, select
the Simple Settings checkbox. Deselect the checkbox if you want to select your own color
correction, print mode, or other settings.
10. If you want to prioritize quality over print speed, select the Print with High Quality checkbox.
11. If you deselect the Simple Settings checkbox, the following options are available:
• Print Mode: choose a printout color
• Color Mode: choose a color mode to fine-tune printout colors
• Level: choose speed or quality as the printing priority
• High Speed: select to speed up printing, but quality may be reduced
• Emphasize Thin Lines: select to smooth out jagged edges in low-resolution images
Note: The Emphasize Thin Lines setting may reduce print speed, especially if the printer is
connected wirelessly. Use a wired connection if you enable this setting.
Note: Available options depend on the selected Select Target setting.
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12. To see a preview of how your document will print, select Print Preview. (The preview appears after
you click Print but before printing starts.)
13. To layout multiple print data or images for printing all at once, select Layout Manager.
Document Size Options - Windows
Paper Source Options - Windows
Print Mode Options - Windows
Color Mode Options - Windows
Level Options - Windows
Using Layout Manager - Windows
Parent topic: Printing with Windows
Related tasks
Printing Your Document - Windows
Document Size Options - Windows
You can select any of the Document Size options to size your printed image.
Same as Paper Size
Sizes your printed image to fit the selected paper size.
Fit to Roll Paper Width
Sizes your printed image to fit the width of the roll paper you loaded.
Fit to Output Size
Sizes your printed image to fit the selected output size.
Others
Sizes your printed image to a specified size.
Parent topic: Selecting Basic Print Settings - Windows
Paper Source Options - Windows
You can select any of the available options in the Source menu to print on the paper loaded in that
source.
Roll Paper
Selects roll paper loaded in the roll paper holder.
Auto Sheet Feeder
Selects cut sheets loaded in the auto sheet feeder.
Sheet
Selects the cut sheet loaded in the paper feeder.
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Parent topic: Selecting Basic Print Settings - Windows
Print Mode Options - Windows
You can select a Print Mode option to determine the color of your printouts.
Color
Select to print your document in color.
Black
Select to print your document in black and white (grayscale is supported).
Black (Bi-Level)
Select to print CAD drawings in black and white (grayscale is not supported).
Colored Paper (Yellow)
Select if you are printing your document on yellow paper. This option is used for some poster
applications.
Parent topic: Selecting Basic Print Settings - Windows
Color Mode Options - Windows
You can adjust the Color Mode setting to fine-tune the colors in your printout or turn off color
management in your printer software.
EPSON Standard (sRGB)
Optimizes the sRGB space and corrects the color.
Business Graphics
Performs color correction to optimize your images based on the sRGB space.
Line Drawing
Optimizes color correction for line drawings by processing the border between lines and the
background as discontinuous.
GIS
Performs optimal printing for topographic maps and other geographic information system (GIS) data.
ICM
Automatically adjusts colors based on the printer’s ICC profile and the selected Media Type setting,
using the Image Color Matching system. Click the Advanced button to choose the input profile and
other settings.
Note: In most cases, you get better results by applying color management in your application, rather
than in the printer driver.
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Off (No Color Adjustment)
Turns off color management in your printer software so you can manage color using only your
application software.
Note: An ICC profile is required if color management is turned off.
Click Settings to open the Color Controls window, where you can specify values for adjusting
brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones. You can choose
from two Gamma settings, and use either a color circle or slide bar to adjust color.
Parent topic: Selecting Basic Print Settings - Windows
Level Options - Windows
You can select a print speed or print quality priority for your printouts.
Speed
Select to prioritize print speed over print quality; quality may be reduced.
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Using Layout Manager - Windows
Layout Manager lets you include multiple pieces of print data created in different applications onto one
sheet of paper for printing.
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You can also place the same print data multiple times as shown here.
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You can place print data in different sizes and orientations to maximize media usage, as shown here.
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You can place print data on roll paper as shown here.
1. Open the file you want to print in your application.
2. Select the print command in your application.
3. Select the Layout Manager checkbox on the Printer Settings tab.
4. Choose an option for the Document Size setting that matches the size of the document in your
application.
5. Click OK and then click Print, if necessary.
The Layout Manager screen opens and displays one page in the layout.
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6. Leave the Layout Manager screen open and repeat steps 1 to 4 to arrange additional print data. The
pages are added to the Layout Manager screen.
7. Do the following to arrange objects on the Layout Manager screen:
• Drag pages to move and resize them.
• Use the tool buttons and the Object menu to align and rotate pages.
• Resize and replace whole pages in the Preference or Arrangement Settings screens.
Note: See the Layout Manager screen help for details.
8. Click File > Properties and select your print settings, including the size of the paper you are printing
on.
9. Open the File menu on the Layout Manager screen and click Print.
Note: To save the current job to a file, open the File menu on the Layout Manager screen, save the
file, and close the Layout Manager screen. To open the saved file later for editing or reprinting, right-
click the printer icon in the Windows taskbar, click Layout Manager, and select the file.
Parent topic: Selecting Basic Print Settings - Windows
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Selecting Print Layout Options - Windows
You can select a variety of layout options for your document on the Layout tab.
• To select multiple copies and their print order, select the Copies, Collate, and Reverse Order
options.
• To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select
the Page Layout checkbox and select the option you want.
• To print on both sides of the paper, select the 2-sided Printing checkbox and select the options you
want.
• To rotate or flip the printed image, select the Rotate 180° or Mirror Image checkbox.
Page Layout Options - Windows
Parent topic: Printing with Windows
Page Layout Options - Windows
You can select these Page Layout options to set up your multi-page print job.
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Note: Available options depend on the Paper Source setting.
Folded Double-Side
Prints two consecutive pages on one sheet of paper. The second page is flipped and printed next to
the first page, allowing the sheet to be folded to make a 2-sided document. Click Settings to select a
binding edge option and set margins.
N-up
Prints 2 (2-up) or 4 (4-up) pages on one sheet of paper. Click Settings to choose the number of
pages per sheet and set the page order.
Poster
Prints one image on multiple sheets of paper to create a large poster. Click the Settings button to
select the layout and guideline options.
Print Banner
Select when using a Windows application designed for banners.
Parent topic: Selecting Print Layout Options - Windows
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Selecting Advanced Settings - Windows
You can select advanced printing settings on the Advanced tab.
• To control how roll paper is cut after printing, select an Auto Cut option. Select other roll paper options
as necessary.
• To print on cut sheet paper with 14 mm margins above and below your print, select Vertical
Centering.
• To adjust the ink saturation level, select Advanced Media Control.
• To create or edit custom printing settings, select Custom Settings.
• To print a color background on the page, select the Print Bckg Color checkbox and click Color
Settings to select the color you want to use.
• To print the time, date, and other information about your print job at the top or bottom of the page,
select the Job Settings checkbox and click Details to select the settings you want to use.
Roll Paper Options - Windows
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Parent topic: Printing with Windows
Roll Paper Options - Windows
Select any of the available roll paper options.
Note: Some settings may not be available, depending on the Roll Paper Option you selected for your
paper size.
Auto Cut
• Off: Select this option to cut your prints manually.
• Normal Cut: Creates a margin at the top and bottom of your image and automatically cuts the
paper. These margins vary by media type and may be changed from their defaults using custom
media settings.
Auto Rotate
Automatically positions the image or print data to fit the roll paper.
Print Page Line
Prints lines between pages as a guide for manual cutting.
Save Roll Paper
When Auto Cut is enabled, the printer cuts the roll paper at the end of the image as positioned on the
page.
Parent topic: Selecting Advanced Settings - Windows
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Selecting Additional Settings - Windows
You can run maintenance utilities and select additional settings that apply to all your print jobs on the
Utility tab.
• Click Nozzle Check to print a nozzle check pattern to check whether the print head nozzles are
clogged.
• Click Head Cleaning to clean the print head if you notice banding or gaps in your printouts.
• Click Epson Status Monitor 3 to check the printer's status.
• Click Monitoring Preferences to select the error notifications displayed on the Epson Status Monitor
3 screen, or add a shortcut to the utility in the Windows taskbar.
• Click Print Queue to display a list of all waiting print jobs, view information on the data waiting to be
printed, and delete or reprint the jobs.
• Click Speed and Progress to select various printing options.
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• Click Menu Arrangement to arrange the Select Setting, Media Type, and Paper Size options by
frequency of use.
• Click Export or Import to save the print settings to a file or import them from a file. This is useful when
you want to select the same print settings on multiple computers.
• Select a Language option for the language you want to use for the printer software screens.
Parent topic: Printing with Windows
Related tasks
Cleaning the Print Head Using a Computer Utility
Using the Powerful Cleaning Utility
Flushing the Ink Tubes
Printing Your Document - Windows
Once you have selected your print settings, you are ready to save your settings and print.
1. Click OK to save your settings.
You see your application's Print window, such as this one:
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2. Click OK or Print to start printing.
Checking Print Status - Windows
Parent topic: Printing with Windows
Checking Print Status - Windows
During printing, you see this window showing the progress of your print job. It allows you to control
printing and check ink status.
• To cancel printing, click Cancel.
• To see print jobs lined up for printing, click Print Queue.
Parent topic: Printing Your Document - Windows
Saving, Sharing, and Customizing the Printer Settings
You can save groups of print settings or media settings so you can reuse them for future print jobs. You
can export these settings as a file so you can share them with other users. You can also edit the settings
displayed in the printer software screens.
Saving and Sharing Print Settings - Windows
Editing Print Setting Displays - Windows
Parent topic: Printing with Windows
Saving and Sharing Print Settings - Windows
You can save your print settings so you can use them for future print jobs.
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1. Make sure the selected settings on the Printer Settings, Layout, and Advanced tabs are set to what
you want to save.
2. Under the Select Setting dropdown menu, select Custom Settings.
You see a window like this:
3. Verify that your settings are correct, enter a name for the group of settings in the Name field, and
click Save.
4. Do the following as necessary:
• If you need to delete a group of settings you have created, select the name of the group of settings
from the list and click Delete.
• To export the settings, select the name of the group of settings, click Export, select a location,
and enter a file name.
• To import a group of settings, click Import, select the file you want to use, and click Open. Then
use the settings to print.
Once custom settings are saved, you can select the name of the group of settings from the Select
Setting dropdown menu and use them to print.
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Parent topic: Saving, Sharing, and Customizing the Printer Settings
Related tasks
Selecting Basic Print Settings - Windows
Printing Your Document - Windows
Editing Print Setting Displays - Windows
You can arrange the displayed print settings so you can easily select the settings you use most often.
1. Click the Utility tab in the printer software.
2. Select Menu Arrangement.
You see this window:
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3. Select the item you want to edit.
4. Order or group items in the List box as follows:
• To move and reorder items, drag and drop them in the list.
• To add a new group (folder), click Add Group.
• To delete a group (folder), select the group and click Delete Group.
• To hide a group, drag and drop it to Not Display.
Note: If you delete a group, the group folder is deleted but the items within the folder remain.
5. Click Save.
Parent topic: Saving, Sharing, and Customizing the Printer Settings
Selecting Default Print Settings - Windows
When you change your print settings in a program, the changes apply only while you are printing in that
program session. If you want to change the print settings you use in all your Windows programs, you can
select new default print settings.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
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You see the printer settings window:
3. Select the print settings you want to use as defaults in all your Windows programs.
4. Click OK .
These settings are now the defaults selected for printing. You can still change them as needed for
printing in any program session.
Parent topic: Printing with Windows
Related tasks
Selecting Basic Print Settings - Windows
Printing Your Document - Windows
Changing the Language of the Printer Software Screens
You can change the language used on the Windows printer software screens.
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1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
You see the printer settings window.
3. Click the Utility tab.
You see these options:
4. Select the language you want to use as the Language setting.
5. Click OK to close the printer software window.
The printer software screens appear in the language you selected the next time you access them.
Parent topic: Printing with Windows
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Changing Automatic Update Options
Your printer software for Windows automatically checks for updates to the product software. You can
change how often the software checks for updates or disable this feature.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Software Update Settings.
You see this window:
3. Do one of the following:
• To change how often the software checks for updates, select a setting in the Check every menu.
• To disable the automatic update feature, select the Never option.
4. Click OK to exit.
Note: If you choose to disable the automatic update feature, you can check for updates manually.
Parent topic: Printing with Windows
Printing on a Mac
You can print with your product using any Mac printing program, as described in these sections.
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Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website.
Selecting Basic Print Settings - Mac
Selecting Print Layout Options - Mac
Selecting Advanced Settings - Mac
Managing Color - Mac
Sizing Printed Images - Mac
Selecting Printing Preferences - Mac
Printing Your Document or Photo - Mac
Parent topic: Printing from a Computer
Selecting Basic Print Settings - Mac
Select the basic settings for the document you want to print.
1. Open a document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. Select your product as the Printer setting.
4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the
print window.
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You see the expanded printer settings window for your product:
Note: The print window may look different, depending on the Mac OS version and the application
you are using.
5. Select the Copies and Pages settings as necessary.
Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.
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6. Select the size of the paper you loaded as the Paper Size setting.
Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the
pop-up menu and selecting a scaling option.
7. Choose portrait or landscape as the Orientation setting.
8. Select Printer Settings from the pop-up menu.
Note: In certain programs, you may need to select Advanced before you can select Printer
Settings. For more information about printer settings, click the ? button.
You see a screen like this:
Note: Depending on the Mac OS version you are using, you may not see a Printer Settings option.
If not, select Printer Features from the pop-up menu and scroll down to view all of the driver
options.
9. If necessary, select the Page Setup setting that matches the paper source you are using.
Note: If you select Roll Paper, select the width of the roll as the Roll Paper Width setting.
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10. If you want your printout to be a different size than the displayed Paper Size setting, select the
Output Size setting in the dropdown menu.
Note: Select Specify Size to set a user-defined output size.
11. Select the Paper Source setting that matches the paper feeding method you are using.
Note: If you select Roll Paper, select the width of the roll as the Roll Paper Width setting.
12. Select the Media Type setting that matches the paper you loaded.
Note: If you want to use paper settings that have been set in the printer's control panel, select Use
Printer Settings.
Note: Click Acquire Info to refresh the settings if you loaded or changed paper after opening the
print window.
13. Select the Select Target setting that matches the document you are printing.
Note: If you want the printer driver to determine print settings based on the document type, select
the Simple Settings checkbox. Deselect the checkbox if you want to select your own color
correction, print mode, or other settings.
14. If you want to prioritize quality over print speed, select Print with High Quality .
15. If you deselect the Simple Settings checkbox, the following options are available:
• Print Mode: choose a printout color
• Color Mode: choose a color mode to fine-tune printout colors
• Level: choose speed or quality as the printing priority
• High Speed: select to speed up printing, but quality may be reduced
• Emphasize Thin Lines: select to smooth out jagged edges in low-resolution images
Note: The Emphasize Thin Lines setting may reduce print speed, especially if the printer is
connected wirelessly. If you enable this setting, use a wired connection.
Note: Available options depend on the selected Select Target setting.
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16. To see a preview of how your document will print, select Print Preview. (The preview appears after
you click Print but before printing starts.)
Paper Size Options - Mac
Paper Source Options - Mac
Print Mode Options - Mac
Color Mode Options - Mac
Level Options - Mac
Parent topic: Printing on a Mac
Related tasks
Selecting Advanced Settings - Mac
Printing Your Document or Photo - Mac
Paper Size Options - Mac
You can select any of the Paper Size options in the Printer Settings menu to size your printed image.
Same as Paper Size
Sizes your printed image to fit the selected paper size.
Fit to Roll Paper Width
Sizes your printed image to fit the width of the roll paper you loaded.
Output Size
Sizes your printed image to fit the selected output size.
Specify Size
Sizes your printed image to a specified size.
Retain Scale
Retains the size of the original image.
Banner
Select when using an application designed for banners.
Parent topic: Selecting Basic Print Settings - Mac
Paper Source Options - Mac
You can select any of the available options in the Source menu to print on the paper loaded in that
source.
Roll Paper
Selects roll paper loaded in the roll paper holder.
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Auto Sheet Feeder
Selects cut sheets loaded in the auto sheet feeder.
Sheet
Selects the cut sheet loaded in the paper feeder.
Parent topic: Selecting Basic Print Settings - Mac
Print Mode Options - Mac
You can select a Print Mode option to determine the color of your printouts.
Color
Select to print your document in color.
Black
Select to print your document in black and white (grayscale is supported).
Black (Bi-Level)
Select to print CAD drawings in black and white (grayscale is not supported).
Colored Paper (Yellow)
Select if you are printing your document on yellow paper. This option is used for some poster
applications.
Parent topic: Selecting Basic Print Settings - Mac
Color Mode Options - Mac
You can adjust the Color Mode setting to fine-tune the colors in your printout or turn off color
management in your printer software.
EPSON Standard (sRGB)
Optimizes the sRGB space and corrects the color.
Business Graphics
Performs color correction to optimize your images based on the sRGB space.
Line Drawing
Optimizes color correction for line drawings by processing the border between lines and the
background as discontinuous.
GIS
Performs optimal printing for topographic maps and other geographic information system (GIS) data.
Off (No Color Adjustment)
Turns off color management in your printer software so you can manage color using only your
application software.
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Note: An ICC profile is required if color management is turned off.
Click Settings to open the Color Controls window, where you can specify values for adjusting
brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones. You can choose
from two Gamma settings, and use either a color circle or slide bar to adjust color.
Parent topic: Selecting Basic Print Settings - Mac
Level Options - Mac
You can select a print speed or print quality priority for your printouts.
Speed
Select to prioritize print speed over print quality; quality may be reduced.
Quality
Select to prioritize print quality over print speed.
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Max Quality
Select to use the maximum print quality; print speed may be slower.
Parent topic: Selecting Basic Print Settings - Mac
Selecting Print Layout Options - Mac
You can select a variety of layout options by selecting Layout from the pop-up menu on the print
window.
• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet
pop-up menu. To arrange the print order of the pages, select a Layout Direction setting.
• To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings.
Parent topic: Printing on a Mac
Selecting Advanced Settings - Mac
You can select roll paper settings and adjust color density from the Advanced menu.
1. Select Advanced from the dropdown menu.
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You see this window:
Note: Some settings may not be available, depending on the selected paper source and the Roll
Paper option you selected for your paper size.
2. Select one of the following Auto Cut settings:
• Off: Select this option to cut your prints manually.
• Normal Cut: Creates a margin at the top and bottom of your image and automatically cuts the
paper. These margins vary by media type and may be changed from their defaults using custom
media settings.
3. Select the following settings as necessary:
• Select the Auto Rotate checkbox to automatically position the image or print data to fit the roll
paper.
• Select the Print Page Line checkbox to print lines between pages as a guide for manual cutting.
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• When Auto Cut is enabled, select the Save Roll Paper checkbox to have the printer cut the roll
paper at the end of the image as positioned on the page.
4. If you want to adjust color density, click Settings, adjust the Black and Color settings, and click OK.
Parent topic: Printing on a Mac
Managing Color - Mac
You can adjust the Color Matching settings to fine-tune the colors in your printout, or turn off color
management in your printer software.
1. Select Color Matching from the pop-up menu in the print window.
2. Select one of the available options.
Color Matching Options - Mac
Parent topic: Printing on a Mac
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Color Matching Options - Mac
You can select from these settings on the Color Matching menu.
ColorSync
Prints using standard color profiles for your product and paper to help match image colors.
EPSON Color Controls
Lets you manage color using controls in your printer software or turn off color management.
Parent topic: Managing Color - Mac
Sizing Printed Images - Mac
You can adjust the size of the image as you print it by selecting Paper Handling from the pop-up menu
on the Print window.
• To collate multiple copies into sets of documents, select the Collate pages checkbox.
• To print only selected pages in a multi-page document, select an option from the Pages to Print pop-
up menu.
• To adjust the order in which pages are printed, select an option from the Page Order pop-up menu.
• To scale the image to fit on a specific paper size, select the Scale to fit paper size checkbox and
select a paper size from the Destination Paper Size pop-up menu.
• To restrict scaling of the image to reduced sizing, select the Scale down only checkbox. (Deselect
this checkbox when enlarging the image.)
Parent topic: Printing on a Mac
Selecting Printing Preferences - Mac
You can select printing preferences that apply to all the print jobs you send to your product.
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1. In the Apple menu or the Dock, select System Preferences.
2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options
& Supplies.
3. Select Options.
You see a screen like this:
4. Select any of the available printing options.
5. Click OK .
Printing Preferences - Mac
Parent topic: Printing on a Mac
Printing Preferences - Mac
You can select from these settings on the Options tab.
Acquire printer information automatically
Ensures that the paper size and paper type settings are automatically updated if paper is loaded or
changed after closing the print window.
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Maintenance Call Notification
Alerts you if the maintenance box is nearing capacity or needs to be replaced.
Warning Notifications
Lets you choose whether or not to receive warning notifications from the printer software for various
operating conditions.
Establish bidirectional communication
Allows the product to communicate with the computer. Do not change the default setting unless you
experience issues when using a shared printing pool.
Default media type
Select the Media Type that you want to use as the default in the printer driver.
Parent topic: Selecting Printing Preferences - Mac
Printing Your Document or Photo - Mac
Once you have selected your print settings, you are ready to print.
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You see the print status window:
2. Select the following options as necessary for your Mac OS version:
• To cancel printing, click the print job and click or Delete.
• To pause a print job, click the print job and click or Hold. To resume a print job, click the
paused print job and click or Resume.
• To pause printing for all queued print jobs, click Pause or Pause Printer.
• To display other printer information, click Settings or Supply Levels.
Parent topic: Printing Your Document or Photo - Mac
Printing CAD Drawings
Your product can print CAD drawings from CAD software applications. You can print them from the
printer driver or change settings in the product to emulate HP-GL/2 or HP RTL modes.
Note: Not all HP-GL/2 and HP RTL features are supported on the product.
Printing CAD Drawings from the Printer Driver
Printing CAD Drawings in HP-GL/2 or HP RTL Mode
Parent topic: Printing from a Computer
Printing CAD Drawings from the Printer Driver
You can print CAD drawings using your printer driver. This printing method is best for high quality views
and drawings.
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Note: If lines in your drawing are not printed properly, print the drawing using HP-GL/2 or HP RTL mode
using the product control panel.
1. Open the file you want to print in your CAD software.
2. Click Plot and select your product as the printer.
3. Click Properties.
4. On the Device and Document Settings tab, click Custom Properties.
You see the printer driver window:
5. Select the Document Size and Output Size settings as necessary.
6. Select the Source setting.
7. Select the Media Type setting.
8. Choose one of the CAD/Line Drawing options as the Select Target setting.
9. Select any other printing settings as necessary and click OK.
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10. Start printing your drawing from the CAD software.
Parent topic: Printing CAD Drawings
Printing CAD Drawings in HP-GL/2 or HP RTL Mode
You can change settings in your product's control panel to print CAD drawings using HP-GL/2 or HP RTL
mode. This printing method is best for maps and blueprints, or when lines need to be emphasized.
Note: Not all HP-GL/2 and HP RTL features are supported on the product.
1. Press the home button on your product, if necessary.
2. On the LCD screen, select Settings > General Settings > Printer Settings > Universal Print
Settings.
You see this screen:
3. Make sure the Paper Source setting is set to Roll Paper.
Note: If roll paper is not selected when HP-GL2 or HP RTL print data is sent, an error occurs.
4. Select any other settings as necessary.
5. Select the left arrow to return to the previous screen.
6. Select HP-GL/2 Unique Settings.
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You see this screen:
7. Change the settings as necessary.
8. Select the left arrow to return to the previous screen.
9. Select Printing Language.
• If you are printing over USB, select USB and change the Printing Language setting to HP-GL/2.
• If you are printing over a network, select Network and change the Printing Language setting to
HP-GL/2.
Note: Make sure you return the Printing Language setting to Auto when you are done printing in
HP-GL/2 mode.
10. Open the file you want to print in your CAD software.
11. Click Plot and select your product as the printer.
12. Start printing your drawing from the CAD software.
Parent topic: Printing CAD Drawings
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Using the Control Panel Menus
Follow the instructions in these sections to access the printer menu system and select settings.
Accessing the Printer's Menus
Paper Setting Menu
Basic Settings Menu
Printer Settings Menu
Network Settings Menu
System Administration Settings Menu
Maintenance Menu
Printer Status/Print Menu
Accessing the Printer's Menus
You can use the printer menus to adjust the settings that control how your printer works.
1. Press the home button, if necessary.
2. Select Settings on the LCD screen.
You see this screen:
3. Press the up or down arrow to scroll through the menus, or swipe up or down on the LCD screen.
Note: To return to the previous screen, press the left arrow button.
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4. Press the up or down arrow to move through the settings, or swipe up or down on the LCD screen.
5. To select a setting, select OK any time the OK option is displayed. You can also select a setting to
toggle it on or off.
6. When you finish changing settings on a menu, press the left arrow button to go back or press the
home button on the control panel to completely exit the menu.
Parent topic: Using the Control Panel Menus
Paper Setting Menu
Select Paper Setting to customize paper options.
Roll Paper menu
Setting Options Description
Remove — Rewinds the loaded roll paper until it is
ejected from the paper feeder
Feed/Cut Paper Backward
Forward
Cut
Moves the paper backward or forward, or cuts
it using the built-in cutter
Media Adjust Start Prints an adjustment pattern to check and
adjust print quality or custom paper settings;
follow the on-screen instructions
Advanced Media Setting Various options See the Advanced Media Setting table
below
Manage Remaining
Amount
Setup Select On to display and record the amount of
remaining roll paper
Remaining Amount Select the amount increment to display (16.4
to 492 feet [5 to 150 m])
Remaining Alert Select the amount of remaining roll paper
before a warning is displayed (3.3 to 49.2 feet
[1 to 15 m])
Change Paper Type Paper Type Select Plain Paper, Coated Paper (Generic),
or Premium Glossy Sheet. Select Others to
choose another paper type.
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Advanced Media Setting menu (in the Roll Paper menu)
Setting Options Description
Platen Gap 1.6
2.1
2.6
Adjusts the distance between the print head
and the paper; displayed when Custom
Paper is selected as the Paper Type setting
Top/Bottom Margins Standard
Top 3 mm/Bottom 3
mm
Top 15 mm/Bottom 15
mm
Top 45 mm/Bottom 15
mm
The Standard margins are as follows for the
top and bottom:
• CAD/line drawings: 3 mm
• Other: 30 mm
Select a different value as necessary.
Left and right margins are always 3 mm.
Back Tension Auto
Standard
High
Extra High
Select High or Extra High if paper wrinkles
during printing
Drying Time Drying Time per Pass Select from 0 to 10 seconds for the amount of
time the print head pauses to allow drying
after each pass
Drying Time per Page Select from 0 to 60 minutes for the amount of
time the printer pauses to allow drying after
each page is printed
Auto Cut On
Off
Select On to automatically cut roll paper after
each page is printed, or select Off to cut paper
manually
Auto Sheet Feeder menu
Setting Options Description
Media Adjust Start Prints an adjustment pattern to check and
adjust print quality or custom paper settings;
follow the on-screen instructions
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Setting Options Description
Change Paper Type/Paper
Size
Paper Type Select Plain Paper, Coated Paper (Generic),
or Premium Glossy Sheet. Select Others to
choose another paper type.
Paper Size Select a paper size or select User-Defined if
your desired size is not listed
Cut Sheet (1 sheet) menu
Setting Options Description
Remove — Ejects the loaded cut sheet
Media Adjust Start Prints an adjustment pattern to check and
adjust print quality or custom paper settings;
follow the on-screen instructions
Change Paper Type/Paper
Size
Paper Type Select Plain Paper, Coated Paper (Generic),
or Premium Glossy Sheet. Select Others to
choose another paper type.
Paper Size Select a paper size or select User-Defined if
your desired size is not listed
Parent topic: Using the Control Panel Menus
Related tasks
Creating Custom Paper Configurations
Loading Roll Paper
Selecting the Paper Settings for Each Source - Control Panel
Adjusting Print Quality Using the Product Control Panel
Related topics
Cutting Roll Paper
Basic Settings Menu
Select Settings > General Settings > Basic Settings to customize various display and power settings.
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Setting Options Description
LCD Brightness 1 to 9 Adjusts LCD screen brightness
Sound Mute Select On to mute control panel
sounds
Normal Mode Button Press: Adjusts the volume of
control panel sounds
Error Notice: Adjusts the volume of
error notifications
Sound Type: Adjusts the type of
control panel sounds
Sleep Timer 1 to 60 minutes Selects the amount of time until the
printer enters sleep mode
Power Off Timer Various times
Off
Selects the amount of time until the
printer turns off automatically
Circuit Breaker Interlock
Startup
On
Off
Selects whether to turn the printer on
or off when the circuit breaker switch is
turned on
Date/Time Settings Date/Time Enters the date and time
Time Difference Sets the time difference for
coordinated universal time (UTC)
Language Various languages Selects the language used on the LCD
screen
Operation Time Out On
Off
Select On to return to the Home
screen after a few minutes of inactivity
Keyboard Various settings Selects the keyboard arrangement for
text input screens
Length Unit m
ft/in
Selects the unit of length displayed on
the LCD screen
Parent topic: Using the Control Panel Menus
124
Related tasks
Changing the LCD Screen Language
Selecting the Date and Time
Printer Settings Menu
Select Settings > General Settings > Printer Settings to customize paper and printing options.
Setting Options Description
Paper Source Settings Various options See the Paper Source Settings table below
Custom Paper Setting 1 to 10 See the Custom Paper Setting table below
Printing Language* USB
Network
Select the printing language to use for each
connection mode
Auto: select for most printing situations
HP-GL/2: select if HP-GL/2 or HP RTL print
data sent from a CAD application does not
automatically switch the printing mode
Universal Print Settings* Various options See the Universal Print Settings table below
HP-GL/2 Unique Settings Various options See the HP-GL/2 Unique Settings table
below
Thick Paper Off
On
Select On to widen the platen gap to prevent
scuffing if you are printing on thick paper
Bidrectional On
Off
Select On if you want the print head to move
left and right during printing
Select Off to decrease misalignment of ruled
lines, but slow down printing
PC Connection via USB Enable
Disable
Select Enable to allow access to the printer
from a USB-connected computer
USB I/F Timeout Setting 0 seconds, 5 to 300
seconds
Specifies the length of time before ending
communication from a USB-connected
computer
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* The Printing Language and Universal Print Settings menus can be locked by an administrator. If
you cannot access or change these settings, contact your administrator for assistance.
Paper Source Settings
Setting Options Description
Error Notice Paper Size Notice
Paper Type Notice
Select On to display an error message when
the output size or paper type settings are
different between the driver and printer
Roll Paper Setup Detect Paper
Meandering
Select On to display an error message and
stop printing if the printer detects the paper is
skewed
Print Cutting Guideline Select On to print cut lines on roll paper (if
Auto Cut is turned off)
After-Print Options Hold Paper Select to hold paper in the paper eject slot
after printing; manually grasp the edge of the
paper and remove it from the printer to
prevent it falling on the floor
Eject Paper Select to fully eject cut sheets or automatically
cut roll paper after printing
Custom Paper Setting
Setting Options Description
Change Name — Use the keyboard to enter a name for the
custom paper setting (this name is displayed
in the Paper Type list)
Change Reference Paper Various options Select the media type for the paper closest to
the one you are using
126
Setting Options Description
Advanced Media Setting Platen Gap Select a larger value if print results are
smudged by print head strikes
Top/Bottom Margins The Standard margins are as follows for the
top and bottom:
• CAD/line drawings: 3 mm
• Other: 30 mm
Select a different value as necessary.
Note: Left and right margins are always 3
mm.
Back Tension Select High or Extra High if paper wrinkles
during printing
Drying Time Drying Time per Pass: Select from 0 to 10
seconds for the amount of time the print head
pauses to allow drying after each pass
Drying Time per Page: Select from 0 to 60
minutes for the amount of time the printer
pauses to allow drying after each page is
printed
Auto Cut Select On to automatically cut roll paper after
each page is printed, or select Off to cut paper
manually
Restore Default — Restores the custom setting to the defaults
Universal Print Settings
Setting Options Description
Paper Source Roll Paper
Auto Sheet Feeder
Cut Sheet (1 sheet)
Select the paper source from which you want
to print
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Setting Options Description
Quality Standard
Speed
Fine
Super Fine
Select the print quality
Color Mode Color
Black/White
Select the color you want for printing
Page Margins option Clip By Margins Adds the value selected for the page margin
inside the hard clip area of the PS command
of the data, or the size selected for the base
output size
Oversize Adds the value selected for the page margin
outside the hard clip area of the PS command
of the data (when Auto is selected)
Adds the value selected for the page margin
outside the size selected for the base output
size (when set to a standard size)
Page Margin 3 mm
5 mm
Select the top, bottom, left, and right margin
values for roll paper
Margins are 3 mm for cut sheets regardless of
the setting.
Smoothing On
Off
Select On to print at the maximum resolution
for the selected paper type. This may result in
longer printing time or insufficient memory
errors.
Base Output Size Various options When Auto (the default setting) is selected,
the hard clip area of the PS command of the
data becomes the base output size
Select User-Defined when printing in a
custom size
128
Setting Options Description
Resolution Standard
300 dpi
600 dpi
1200 dpi
Selects the print resolution; when Standard
(the default setting) is selected, available
resolutions depend on the selected paper type
Color Mode (Common) EPSON Standard
(sRGB)
Optimize the sRGB space and correct the
color
Business Graphics Perform color correction to optimize your
images based on the sRGB space
GIS Perform color correction when printing
topographical maps
Line Drawing Perform color correction when printing CAD
drawings and other line drawings
Off (No Color
Management)
No color correction is performed
HP-GL/2 Unique Settings
Adjust these settings as necessary when printing in HP-GL/2 or HP RTL mode.
Setting Options Description
Rotate 0°
90°
180°
270°
Rotate the coordinates of the drawn data
counterclockwise before printing
Origin Setup Left Edge
Center
Set the data coordinate origin
Mirror Image On Select to horizontally flip the image using the
center of the output size width as the basis
line
Off Select to print without flipping the image
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Setting Options Description
Line Merge On Select to merge the intersection of
overlapping lines within the image according
to the MC command of the data
Off Select to move lines to be printed later to the
front at intersections
Color Mode (HP-GL/2) EPSON Standard
(sRGB)
Optimize the sRGB space and correct the
color
Business Graphics Perform color correction to optimize your
images based on the sRGB space
GIS Perform color correction when printing
topographical maps
Line Drawing Perform color correction when printing CAD
drawings and other line drawings
Off (No Color
Management)
No color correction is performed
Select Palette Software Print according to the pen configurations set in
the application and ignore the built-in printer
palette
Default Print according to the built-in printer palette
settings (logical pen with a pen width of 0.35
mm and 256 colors)
Palette A
Palette B
Print according to the built-in printer palette
settings specified under Define Palette
Define Palette Palette A
Palette B
Define a built-in palette by specifying the pen
width and color for the 16 types of logical pens
Restore Default HP-GL/2
Unique Settings
No
Yes
Select Yes to restore all HP-GL/2 Unique
Settings to their defaults
Parent topic: Using the Control Panel Menus
Related tasks
Creating Custom Paper Configurations
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Selecting the Paper Settings for Each Source - Control Panel
Printing CAD Drawings in HP-GL/2 or HP RTL Mode
Network Settings Menu
Select Settings > General Settings > Network Settings to configure your printer's network settings.
Setting Options Description
Wi-Fi Setup Router
Wi-Fi Direct
See the link below for more information
Wired LAN Setup — See the link below for more information
Network Status Wired LAN/Wi-Fi Status Displays current communication status and
connection settings
Wi-Fi Direct Status Displays the number of connected devices
and connection settings
Print Status Sheet Prints the current network connection
information
Connection Check — Confirms the network status. You can also
print a connection check report.
Advanced — Displays advanced information, such as
TCP/IP settings. You can enable or disable
other network settings.
Parent topic: Using the Control Panel Menus
Related topics
Wi-Fi or Wired Networking
System Administration Settings Menu
Select Settings > General Settings > System Administration to configure security settings and
update firmware.
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Setting Options Description
Security Settings Admin Settings Lets you add or change the
administrator password
If you choose to add a password,
set the Lock Setting to On to
enable password entry for certain
features and settings.
Restore Default Settings Network Settings Select Yes to restore all network
settings to their defaults
Clear All Data and Settings Select Yes to restore all settings
to their defaults (except
date/time, length unit, and
language settings)
Firmware Update Update Select Start Checking to access
the Epson website and search for
a firmware update. The printer
must be connected to the
internet. Follow the prompts to
update the firmware, which can
take up to 5 minutes.
Caution: Do not turn off or
unplug the printer during a
firmware update or you may
damage the printer.
Notification Select On to allow the printer to
automatically check for new
firmware; a message is displayed
on the LCD screen if new
firmware is found
Parent topic: Using the Control Panel Menus
Related tasks
Setting a Password and Locking the Control Panel
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Maintenance Menu
Select Settings > Maintenance to run nozzle checks, cleaning cycles, and other maintenance
operations.
Caution: Follow the instructions in the topic links below the table to use these menu settings correctly.
Setting Description
Print Quality Adjustment Perform when there are streaks in printouts, ruled lines are
duplicated, or text is blurred
Print Head Nozzle Check Prints a nozzle check pattern so you can check for clogged
nozzles
Head Cleaning Perform if the nozzle check pattern has faint or missing areas
Paper Guide Cleaning Perform if printouts are smeared when printing from the auto
sheet feeder
Reset Ink Level Resets the current ink level information. This option
automatically appears on the LCD screen when you refill the
ink tanks.
Ink Level Setting Adjust how often the printer prompts you to confirm the current
ink level information.
Replace Maintenance Box Displays the maintenance box replacement procedure
Replace Cutter Displays the cutter replacement procedure
Powerful Cleaning* Perform if the nozzle check pattern still has faint or missing
areas after performing a head cleaning three times in a row
Power Ink Flushing* Replaces all of the ink in the ink tubes. This may improve print
quality, but consumes more ink than the head cleaning or
powerful cleaning options. You should only perform a power
ink flushing after completely refilling the ink tanks. You may
need to replace the maintenance box after performing this
operation.
* The Powerful Cleaning and Power Ink Flushing settings can be locked by an administrator. If you
cannot access or change these settings, contact your administrator for assistance.
Parent topic: Using the Control Panel Menus
133
Related tasks
Checking the Nozzles Using the Product Control Panel
Cleaning the Print Head Using the Product Control Panel
Adjusting Print Quality Using the Product Control Panel
Flushing the Ink Tubes
Printer Status/Print Menu
Select Settings > Printer Status/Print to view current printer and network settings.
Setting Options Description
Print Status Sheet Configuration Status Sheet Prints a summary of current
printer settings
Network Wired LAN/Wi-Fi Status Displays current communication
status and connection settings
Wi-Fi Direct Status Displays the number of
connected devices and
connection settings
Print Status Sheet Prints the current network
connection information
Parent topic: Using the Control Panel Menus
134
Refilling Ink
When the ink level is below the lower line on an ink tank, you need to refill it.
Periodically check the ink tanks to see if they need to be refilled.
Before checking the ink levels or refilling an ink tank as described here, be sure to read the ink safety
precautions.
Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank.
Continued use of the product when the ink level is below the lower line on a tank could damage the
product.
Ink Safety Precautions
Check Ink and Maintenance Box Levels
Purchase Epson Ink and Maintenance Box
Refilling the Ink Tanks
Replacing the Maintenance Box
Ink Safety Precautions
Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling
the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it
estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may
generate inaccurate messages if the ink tanks are not refilled according to these instructions.
As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below
the lower line. Continued use of the product when the ink level is below the lower line on the tank could
damage the product.
Ink Handling Precautions
• Keep ink bottles and the ink tanks out of the reach of children. Do not allow children to drink from or
handle the ink bottles and bottle caps.
• Do not tilt or shake an ink bottle after opening it; otherwise, ink may leak.
• If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them
immediately with water. If ink gets into your mouth, spit it out immediately. Seek medical advice if
problems persist.
• Do not shake or squeeze the ink bottles.
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Ink Refilling Precautions
• Use ink bottles with the correct part number for this product.
• Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not
designed for your printer.
• This product requires careful handling of ink. Ink may splatter when the ink tanks are filled or refilled
with ink. If ink gets on your clothes or belongings, it may not come off.
• Do not open the ink bottle package until you are ready to fill an ink tank. Ink bottles are vacuum
packed to maintain reliability. If you leave an ink bottle unpacked for a long time before using it, print
quality may be affected.
• Visually check the ink levels in the product’s ink tanks to confirm the actual ink levels. Continued use
of the product when the ink is below the lower line on an ink tank could damage the product.
• Epson recommends filling an ink tank to the upper line before resetting the ink level.
• After bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for
at least three hours before using it.
• Use the ink bottle before the date printed on the package.
• After opening an ink bottle, Epson recommends using it as soon as possible.
• Store ink bottles in a cool, dark place.
• Store the ink bottles in the same environment as the product. When storing or transporting an opened
ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink
may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright
when tightening the cap, and take measures to prevent ink from leaking when you transport the bottle.
Ink Bottle and Ink Tank Information
• To maintain optimum print head performance, some ink is consumed from all ink tanks during printing
and when performing maintenance operations, such as cleaning the print head.
• The ink bottles may contain recycled materials, but this does not affect product function or
performance.
• The specification and appearance of the ink bottles are subject to change without prior notice for
improvement.
• When printing in monochrome or grayscale, color ink may be used instead of black ink, depending on
the paper type or print quality settings. This is because a mixture of color inks is used to create black.
Parent topic: Refilling Ink
136
Check Ink and Maintenance Box Levels
To confirm the actual ink remaining, visually check the ink levels in the product’s ink tanks. Make sure
the ink levels are above the lower lines on the ink tanks.
Your product software displays a message when an ink tank is low or needs to be refilled. Your product
software displays a message and your product also displays a message on the LCD screen when the
maintenance box is almost full or needs to be replaced.
Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank.
Continued use of the product when the ink level is below the lower line on a tank could damage the
product.
Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling
the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it
estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may
generate inaccurate messages if the ink tanks are not refilled according to these instructions.
As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below
the lower line. Continued use of the product when the ink level is below the lower line on the tank could
damage the product.
Checking Maintenance Box Status on the LCD Screen
Checking Ink and Maintenance Box Levels - Windows
Checking Ink and Maintenance Box Levels - Mac
Disabling Special Offers with Windows
Parent topic: Refilling Ink
137
Checking Maintenance Box Status on the LCD Screen
You can check the status of the maintenance box from the product control panel. If the icon appears,
you need to replace the maintenance box soon.
1. Press the home button, if necessary.
2. Do one of the following:
• Select the consumable icon at the top of the home screen.
• Select Printer Status > Supply Status.
You see a screen like this:
Note: The displayed maintenance box level is approximate.
Parent topic: Check Ink and Maintenance Box Levels
Related tasks
Replacing the Maintenance Box
Checking Ink and Maintenance Box Levels - Windows
A low ink reminder appears if you try to print when ink is low, and you can check your ink levels at any
time using a utility on your Windows computer.
138
1. To check your ink and maintenance box levels, access the Windows Desktop and double-click the
icon for your product in the right side of the Windows taskbar, or click the up arrow and double-
click .
You see a window like this:
2. Refill any ink tank or replace the maintenance box as needed.
Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink
tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued
use of the product when the ink level is below the lower line on the tank could damage the product.
Parent topic: Check Ink and Maintenance Box Levels
Related tasks
Refilling the Ink Tanks
Replacing the Maintenance Box
Checking Ink and Maintenance Box Levels - Mac
You can check your ink levels using a utility on your Mac.
139
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select
Open Printer Utility.
2. Select EPSON Status Monitor.
You see a window like this:
3. Refill any ink tank or replace the maintenance box as needed.
Note: To update or refresh the displayed ink levels, click Update.
Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink
tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued
use of the product when the ink level is below the lower line on the tank could damage the product.
Parent topic: Check Ink and Maintenance Box Levels
Related tasks
Refilling the Ink Tanks
Replacing the Maintenance Box
140
Disabling Special Offers with Windows
You can disable special offers messages from Epson using a utility on your Windows computer.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click . Select Monitoring Preferences.
You see this window:
2. To disable promotional offers, deselect the Display Epson Offers checkbox.
Parent topic: Check Ink and Maintenance Box Levels
141
Purchase Epson Ink and Maintenance Box
You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales),
epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from
an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S.
or 800-807-7766 in Canada.
Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not
designed for your printer.
The included initial ink bottles must be used for printer setup and are not for resale. The printer ships
with full ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary
considerably based on images printed, print settings, paper type, frequency of use and temperature.
Ink Bottle and Maintenance Box Part Numbers
Parent topic: Refilling Ink
Ink Bottle and Maintenance Box Part Numbers
Use these part numbers when you order or purchase new ink bottles or a new maintenance box. Use the
ink by the date printed on the package.
Ink color Part number
Black T49H100
Cyan T49H200
Magenta T49H300
Yellow T49H400
Maintenance box part number: C13S210057
Parent topic: Purchase Epson Ink and Maintenance Box
Refilling the Ink Tanks
Make sure you have new ink bottles handy and have read the ink safety precautions before you begin.
You can continue to use the product even if one or more ink tanks are not filled all the way. However, for
the most accurate ink level monitoring, fill all the ink tanks up to the top line.
142
Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling
the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it
estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may
generate inaccurate messages if the ink tanks are not refilled according to these instructions.
As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below
the lower line. Continued use of the product when the ink level is below the lower line on the tank could
damage the product.
Caution: Wear disposable gloves while refilling the ink tanks to avoid staining your hands. If ink spills,
wipe it off immediately with a damp towel to avoid permanent stains. If ink gets on your clothes or
belongings, it may not come off.
1. Turn on your product.
2. Open the ink tank cover.
3. Open the cap for the ink tank you are going to fill.
143
4. Gently shake the ink bottle in its package for about 5 seconds.
5. Unpack the ink bottle.
6. Hold the ink bottle upright and slowly turn the bottle cap to remove it.
144
Caution: Do not squeeze the bottle. Do not touch the top of the bottle after its cap is removed.
Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes,
flush them immediately with water. If ink gets into your mouth, spit it out immediately. Seek medical
advice if problems persist. Keep the ink bottles out of the reach of children and do not drink the ink.
7. Position the top of the ink bottle along the slot in front of the filling port, then slowly stand the bottle
up to insert it.
Note: Refer to the color-coded sticker on the ink tank unit to identify the color of each tank. Do not
force the bottles into position; they are keyed for each color.
8. Wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops
automatically when the ink is filled to the upper line.
Note: If ink does not flow from the bottle, lift and reinsert the bottle.
145
9. When the ink tank is full, remove the ink bottle.
Note: If any ink remains in the bottle, replace the bottle cap and tighten it. Store the bottle upright for
later use.
10. Securely close the ink tank cap so it lays flat.
11. Repeat the previous steps as necessary for each ink tank you need to refill.
12. Close the ink tank cover.
146
13. Follow the on-screen instructions to reset the ink level for the colors you refilled.
Parent topic: Refilling Ink
Replacing the Maintenance Box
Replace the maintenance box when a message is displayed on the LCD screen telling you that the
maintenance box is near or at the end of its service life.
Note: You can view the replacement procedure on the LCD screen. Press the home button if
necessary and select Settings > Maintenance > Replace Maintenance Box > See Guide.
1. Open the maintenance box cover on the back of the product.
2. Pull out the maintenance box carefully without tilting it.
Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes,
flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away.
3. Remove the new maintenance box from the package.
Caution: Do not touch the chip on the side of the maintenance box or you may damage the product.
147
4. Align the groove on the maintenance box with the rails inside the product and insert it fully.
5. Place the used maintenance box in the bag supplied with the new box and seal the bag.
Note: Dispose of the used maintenance box carefully.
6. Close the maintenance box cover.
Parent topic: Refilling Ink
148
Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the print head.
If running these utilities does not solve the problem, you may need to run a Powerful Cleaning or flush
the ink tubes.
Print Head Maintenance
Adjusting Print Quality Using the Product Control Panel
Cleaning the Auto Sheet Feeder
Cleaning the Roll Paper Feeder
Print Head Maintenance
If your printouts become too light, or you see dark or light bands across them, you may need to clean the
print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines.
You can check for clogged nozzles before you clean them so you don’t clean them unnecessarily.
Note: You cannot clean the print head if the ink level has reached the lower line on the ink tank, and may
not be able to clean it when the ink level in any of the tanks is low. You must refill the ink tank first.
If you still see white or dark lines or gaps in your printouts, even after cleaning the print head several
times, you can run a Powerful Cleaning.
Print Head Nozzle Check
Print Head Cleaning
Parent topic: Adjusting Print Quality
Related tasks
Refilling the Ink Tanks
Print Head Nozzle Check
You can print a nozzle check pattern to check for clogged nozzles.
Checking the Nozzles Using the Product Control Panel
Checking the Nozzles Using a Computer Utility
Parent topic: Print Head Maintenance
149
Checking the Nozzles Using the Product Control Panel
You can check the print head nozzles using the control panel on your product.
1. Make sure roll paper or cut sheet paper is loaded in the printer.
2. Press the home button, if necessary.
3. Select Settings > Maintenance > Print Head Nozzle Check.
You see a screen like this:
4. If you want to change the paper source that the nozzle check pattern prints on, select Paper
Source. Otherwise, select Start to print the nozzle check pattern.
The nozzle check pattern prints.
150
5. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
6. Do one of the following:
• If there are no gaps in the pattern, select the icon.
• If there are gaps or the pattern is faint, select the icon on the Head Cleaning screen. Select
Start to clean the print head.
If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
Parent topic: Print Head Nozzle Check
Related tasks
Checking the Nozzles Using a Computer Utility
Cleaning the Print Head Using the Product Control Panel
Using the Powerful Cleaning Utility
Flushing the Ink Tubes
Related topics
Media Handling
Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
1. Make sure roll paper or cut sheet paper is loaded in the printer.
151
2. Do one of the following:
• Windows: Access the Windows Desktop and click the icon for your product in the right side of
the Windows taskbar, or click the up arrow and click .
• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
3. Select Nozzle Check.
You see a window like this:
4. Click Print.
The nozzle pattern prints.
152
5. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
6. If there are no gaps in the pattern, click Finish.
If there are gaps or the pattern is faint, click Clean.
If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
Parent topic: Print Head Nozzle Check
Related tasks
Checking the Nozzles Using the Product Control Panel
Cleaning the Print Head Using a Computer Utility
Using the Powerful Cleaning Utility
Flushing the Ink Tubes
Related topics
Media Handling
Print Head Cleaning
If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the
print head.
Note: You cannot clean the print head if the ink level has reached the lower line on the ink tank, and may
not be able to clean it when the ink level in any of the tanks is low. You must refill the ink tank first.
Cleaning the Print Head Using the Product Control Panel
153
Cleaning the Print Head Using a Computer Utility
Using the Powerful Cleaning Utility
Flushing the Ink Tubes
Parent topic: Print Head Maintenance
Cleaning the Print Head Using the Product Control Panel
You can clean the print head using the control panel on your product.
1. Make sure roll paper or cut sheet paper is loaded in the printer.
2. Press the home button, if necessary.
3. Select Settings > Maintenance > Head Cleaning.
You see a screen like this:
4. Select Start to begin the cleaning cycle.
When the cleaning cycle is finished, the power light stops flashing and a confirmation screen
appears.
Caution: Never open any covers or turn off the product during a cleaning cycle or you may damage
it.
5. Select Yes to print a nozzle check pattern.
The nozzle pattern prints.
154
6. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
7. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the
process as necessary.
If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
Parent topic: Print Head Cleaning
Related tasks
Checking the Nozzles Using the Product Control Panel
Cleaning the Print Head Using a Computer Utility
Using the Powerful Cleaning Utility
Flushing the Ink Tubes
Related topics
Media Handling
Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows computer or Mac.
1. Make sure roll paper or cut sheet paper is loaded in the printer.
2. Do one of the following:
• Windows: Access the Windows Desktop and click the icon for your product in the right side of
the Windows taskbar, or click the up arrow and click .
155
• In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies. Select Utility and
select Open Printer Utility.
3. Select Head Cleaning.
You see a window like this:
4. Click Start to begin the cleaning cycle.
When the cleaning cycle is finished, the power light stops flashing and a confirmation screen
appears.
Caution: Never open any covers or turn off the product during a cleaning cycle or you may damage
it.
5. Click Print Nozzle Check Pattern.
The nozzle pattern prints.
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6. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
Parent topic: Print Head Cleaning
Related tasks
Checking the Nozzles Using a Computer Utility
Cleaning the Print Head Using the Product Control Panel
Using the Powerful Cleaning Utility
Flushing the Ink Tubes
Related topics
Media Handling
Using the Powerful Cleaning Utility
If print head nozzles are still clogged after cleaning the print head three times, run the Powerful
Cleaning utility from the product control panel. This process consumes a lot of ink to clean the clogged
nozzles.
Note: Make sure the ink tanks are at least a third full before running a Powerful Cleaning.
1. Make sure roll paper or cut sheet paper is loaded in the printer.
2. Press the home button, if necessary.
3. Select Settings > Maintenance > Powerful Cleaning.
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You see a screen like this:
4. Select Start to begin the cleaning cycle.
When the cleaning cycle is finished, the power light stops flashing and a confirmation screen
appears.
Caution: Never open any covers or turn off the product during a cleaning cycle or you may damage
it.
5. Select Yes > Start to print a nozzle check pattern.
The nozzle pattern prints.
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6. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
If nozzles are still clogged, turn off the printer and leave it off overnight. If nozzles are still clogged, you
can flush the ink tubes.
Parent topic: Print Head Cleaning
Related tasks
Checking the Nozzles Using a Computer Utility
Checking the Nozzles Using the Product Control Panel
Cleaning the Print Head Using the Product Control Panel
Cleaning the Print Head Using a Computer Utility
Related topics
Media Handling
Flushing the Ink Tubes
You can run a power ink flushing to replace all of the ink in the ink tubes if necessary. This may improve
print quality, but consumes more ink than the head cleaning or powerful cleaning options. This process
can take up to 20 minutes.
Note: You should only perform a power ink flushing after completely refilling the ink tanks. Running a
power ink flushing may shorten the maintenance box service life.
1. Make sure roll paper or cut sheet paper is loaded in the printer.
2. Press the home button, if necessary.
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3. Select Settings > Maintenance > Power Ink Flushing.
4. Follow the on screen instructions to begin the power ink flushing.
When the power ink flushing is finished, a confirmation screen appears.
Caution: Never open any covers or turn off the product during a power ink flushing or you may
damage it.
5. Print a nozzle check pattern and see if there are gaps in the lines.
If nozzles are still clogged, turn off the printer and leave it off overnight. If nozzles are still clogged,
contact Epson for support.
Parent topic: Print Head Cleaning
Related tasks
Checking the Nozzles Using a Computer Utility
Checking the Nozzles Using the Product Control Panel
Related topics
Media Handling
Adjusting Print Quality Using the Product Control Panel
If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or
light horizontal bands, you may need to adjust print quality using the product control panel.
1. Make sure roll paper or cut sheet paper is loaded in the printer. You need at least this much paper to
print the adjustment pattern:
• Roll paper: 16.5 inches (420 mm)
• Auto sheet feeder: 2 sheets of paper sized A3 (11.7 × 16.5 inches [297 × 420 mm]) or A4
(8.3 × 11.7 inches [210 × 297 mm])
• Cut sheet feeder: 1 sheet of paper sized A2 (16.5 × 23.4 inches [420 × 594 mm]) or larger, or 2
sheets of paper smaller than A2 (16.5 × 23.4 inches [420 × 594 mm]), loaded one at a time
2. Press the home button, if necessary.
3. Make sure the correct paper type is selected on the product control panel.
4. Select Settings > Maintenance > Print Quality Adjustment.
Note: You can also access this feature by selecting Settings > Paper Setting > Media Adjust.
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You see a screen like this:
5. If you want to change the paper source that the adjustment pattern prints on, select Paper Source.
Otherwise, select Start to print the adjustment pattern.
The first set of adjustment patterns prints.
Note: If you are printing on cut sheets in A2 (16.5 × 23.4 inches [420 × 594 mm]) size or larger, or on
roll paper with Auto Cut turned off, do not remove or pull out the paper until the second set of
alignment patterns prints.
6. Follow the instructions on the LCD screen to select the best patterns for the first set of adjustment
patterns, and select OK.
The second set of adjustment patterns prints.
Note: If you are printing on cut sheets smaller than A2 (16.5 × 23.4 inches [420 × 594 mm]) size,
load the second sheet of paper.
7. Follow the instructions on the LCD screen to select the best patterns for the second set of
adjustment patterns, and select OK.
The screen displays a confirmation message and returns to the home screen.
Parent topic: Adjusting Print Quality
Related references
Paper Setting Menu
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Maintenance Menu
Related tasks
Loading Roll Paper
Loading Single Cut Sheets
Loading Paper in the Auto Sheet Feeder
Cleaning the Auto Sheet Feeder
If ink smears on a printout when printing from the auto sheet feeder (especially on glossy paper), you
can clean the auto sheet feeder roller to remove excess ink.
Note: If ink smears when printing on glossy paper, try printing individual cut sheets one at a time instead
of using the auto sheet feeder.
1. Load a few sheets of plain paper in the auto sheet feeder.
2. Press the home button, if necessary.
3. Select Settings > Maintenance > Paper Guide Cleaning.
You see a screen like this:
4. Select Start to clean the paper guide.
The paper is ejected.
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5. Check the ejected paper to see if it is clean.
• If you see ink smears, press and hold Run Again. Repeat until there is no more ink on the ejected
paper.
• If there is no ink visible, select Done.
Parent topic: Adjusting Print Quality
Related tasks
Loading Paper in the Auto Sheet Feeder
Cleaning the Roll Paper Feeder
If ink smears on a printout when printing on roll paper or cut sheets, you can clean the roll paper feeder
to remove excess ink.
1. Make sure roll paper is loaded in the printer.
2. Press the home button, if necessary.
3. Select Paper Setting > Roll Paper > Feed/Cut Paper.
4. Press and hold Forward until there are no ink smears on the ejected roll paper.
5. Select Cut to cut the roll paper.
Parent topic: Adjusting Print Quality
Related references
Paper Setting Menu
Related tasks
Loading Roll Paper
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Maintenance and Transportation
See the instructions in these sections to maintain your printer for optimum results, or to move or
transport your printer.
Replacing the Cutter
Before Moving or Transporting Your Product
After Moving or Transporting Your Product
Replacing the Cutter
If you notice that your paper does not cut cleanly, you may need to replace the cutter. You will need a
Phillips-head screwdriver.
Caution: Do not remove the protective material from the new cutter until instructed to do so. Do not drop
the cutter or knock it against anything or you may chip the blade.
1. Press the home button, if necessary.
2. Select Settings > Maintenance > Replace Cutter > Start.
3. Open the cutter cover.
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4. Use a Phillips-head screwdriver to loosen the screw holding the cutter in place and carefully remove
the cutter. Place the cutter in a plastic bag and dispose of it properly.
Warning: Keep the cutter out of the reach of children. The blade is sharp and can cause injury.
165
5. Align the pins on the new cutter with the holes in the product and insert the cutter. Tighten the cutter
screw securely.
Note: Make sure the screw is tightened securely, otherwise the cut position may be slightly shifted or
skewed.
6. Remove only the protective material from the cutter shown here.
166
Note: Do not remove the protective piece shown here.
7. Select OK.
The cutter moves into position and cuts off the protective piece. Remove the protective piece from
the printer.
8. Close the cutter cover.
Parent topic: Maintenance and Transportation
Related references
Optional Equipment and Replacement Parts
Before Moving or Transporting Your Product
Before you move your product short distances (such as between floors in the same building), prepare it
as described here. If you are transporting your printer long distances, contact Epson for support.
Note: After moving the printer, make sure you return the transportation cap to the printing position as
described in the next section. You cannot print when the cap is in the transportation position.
Caution: During transportation, follow these guidelines:
• Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak.
• Attach the transportation cap and make sure the ink tank caps are closed, otherwise ink may leak.
Note: Before storing your product for a long period, replace low, expended, or expired ink to help
prevent the print head from drying out. Store your product in a cool, dry place.
1. Remove all the paper from the product.
167
2. Open the ink tank cover.
3. Open all of the ink tank caps.
4. Remove the transportation cap.
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5. Flip the transportation cap so the round ends face down.
169
6. Insert the round ends of the transportation cap as shown.
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7. Securely close the ink tank caps so they all lay flat.
8. Close the ink tank cover.
9. Turn off the product.
10. Unplug the power cable.
11. Disconnect any connected cables.
12. Remove the output tray, if necessary.
13. Close all covers on the product.
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14. If you are not using the optional stand, have at least two people lift the product using the handholds
as shown.
Warning: The product is heavy and requires two or more people to move it.
15. If you are using the optional stand, do the following:
• Close the paper basket.
• Release the caster locks.
• Move the product on an even floor surface.
• Lock the casters after the product has been moved.
Caution: Do not move the product with locked casters. Avoid areas with steps or uneven flooring.
16. Place the product in its original packing materials, if possible, or use equivalent materials with
cushioning around the product.
You can now move your product.
Note: After moving the printer, make sure you return the transportation cap to the printing position as
described in the next section. You cannot print when the cap is in the transportation position.
Parent topic: Maintenance and Transportation
Related tasks
After Moving or Transporting Your Product
After Moving or Transporting Your Product
After you move your product short distances (such as between floors in the same building), unpack it as
described here. If you are transporting your printer long distances, contact Epson for support.
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Note: After moving the printer, make sure you return the transportation cap to the printing position as
described here. You cannot print when the cap is in the transportation position.
Note: Before storing your product for a long period, replace low, expended, or expired ink to help
prevent the print head from drying out. Store your product in a cool, dry place.
1. Connect the power cable and turn on the printer.
2. Open the ink tank cover.
3. Open all of the ink tank caps.
173
4. Remove the transportation cap.
5. Flip the transportation cap so the square ends face down.
174
6. Insert the square ends of the transportation cap as shown.
175
7. Securely close the ink tank caps so they all lay flat.
8. Close the ink tank cover.
9. Run a print head nozzle check and clean the print head, if necessary.
Parent topic: Maintenance and Transportation
Related tasks
Checking the Nozzles Using the Product Control Panel
Cleaning the Print Head Using the Product Control Panel
Before Moving or Transporting Your Product
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Solving Problems
Check these sections for solutions to problems you may have using your product.
Checking for Software Updates
Product Status Messages
Resetting Control Panel Defaults
Solving Printer Problems
Solving Network Problems
Solving Printing Problems
Solving Paper Problems
Solving Print Quality Problems
Uninstall Your Product Software
Where to Get Help
Checking for Software Updates
Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and
select your product.
• Windows: Your printer software automatically checks for updates. You can also manually update the
software by selecting Software Update here:
• Access the Windows Desktop and right-clicking the icon for your product in the right side of the
Windows taskbar, or clicking the up arrow and right-clicking .
• On the Maintenance tab in the printer settings window
You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
• macOS 10.12.x, 10.13.x, or 10.14.x: You can manually update the software by opening the App
Store, selecting Updates, searching for a software update option for Epson Software, and selecting
Update.
Parent topic: Solving Problems
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Product Status Messages
You can often diagnose problems with your product by checking the messages on the LCD screen.
LCD screen message Condition/solution
The maintenance box is
not recognized.
Remove and reinsert the maintenance box. If the message persists, insert a
new maintenance box.
Cannot start cleaning
because the
maintenance box is full.
Replace it and try again.
The maintenance box does not have enough capacity to store ink discharged
in print head cleaning. Do not perform head cleaning until you replace the
maintenance box with a new one. The used maintenance box may be
reinstalled after cleaning is completed.
Command Error
Check the printer driver
setting.
Select Cancel to stop printing. Make sure that the printer driver you are using
supports your product.
Recovery Mode The printer restarted in recovery mode because the firmware update failed.
Make sure the computer and printer are connected via USB and try updating
the firmware again.
Maintenance Request
Replace Parts Soon/End
of Parts Service Life
(maintenance request
code)
A part used in the printer is nearing or at the end of its service life. Contact
Epson for support and provide them with the displayed maintenance request
code. The error persists until you replace the requested part.
Printer Error
Printer error. Turn the
power off and on again.
If the problem persists,
contact Epson Support.
(printer error code)
Turn off the printer, disconnect the power cable from the outlet and from the
printer, and reconnect it. Turn on the printer again. If the message persists,
contact Epson for support and provide them with the displayed printer error
code.
Parent topic: Solving Problems
Resetting Control Panel Defaults
If you have a problem with settings on the product control panel, you can reset them to their factory
defaults. You can choose which settings to reset or reset them all.
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Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Select Settings > General Settings > System Administration > Restore Default Settings.
You see a screen like this:
3. Select one of these options:
• Network Settings: Resets all network settings.
• Clear All Data and Settings: Resets all control panel settings except date and time, length unit,
and language settings.
You see a confirmation screen.
4. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.)
Parent topic: Solving Problems
Related references
Where to Get Help
Related tasks
Refilling the Ink Tanks
Replacing the Maintenance Box
179
Solving Printer Problems
Check these sections if you have problems operating your product.
Printer Does Not Turn On
LCD Screen Shuts Off
Parent topic: Solving Problems
Printer Does Not Turn On
If the printer does not turn on, try these solutions:
• Make sure the power cable is securely connected.
• Make sure the power outlet works by connecting the power cable for another electronic device.
Parent topic: Solving Printer Problems
LCD Screen Shuts Off
If the LCD screen shuts off intermittently, the printer may be in sleep mode. Try these solutions:
• Press the touchscreen or any of the buttons on the control panel to exit sleep mode.
• You can adjust the delay time before the product enters sleep mode in the Basic Settings menu.
Parent topic: Solving Printer Problems
Related references
Basic Settings Menu
Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network.
Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not
responsible for backing up or recovering data and settings during or after the warranty period. We
recommend that you make your own backup or print out your network data and settings.
Product Cannot Connect to a Wireless Router or Access Point
Network Software Cannot Find Product on a Network
Product Does Not Appear in Mac Printer Window
Cannot Print Over a Network
Wireless Network Connection is Unstable on a Mac
180
Parent topic: Solving Problems
Product Cannot Connect to a Wireless Router or Access Point
If your product has trouble finding or connecting to a wireless router or access point, try these solutions:
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your
product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from
the product control panel within 2 minutes of pressing the WPS button on your router.
• Verify that your router or access point is operating correctly by connecting to it from your computer or
another device.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• Try restarting your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
restart your router.
• Check to see if access restrictions, such as MAC address filtering, are set on the router or access
point. If access restrictions are set, add your product's MAC address to your router's address list. To
obtain your product's MAC address, print a network status sheet. Then follow the instructions in your
router or access point documentation to add the address to the list.
• If your router or access point does not broadcast its network name (SSID), follow the instructions that
came with your product to enter your wireless network name manually.
• If your router or access point has security enabled, determine the kind of security it is using and any
required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA
passphrase correctly.
• Check if your computer is restricting the available wireless channels. If so, verify that your wireless
access point is using one of the usable channels and change to a usable channel, if necessary.
• If you cannot connect your product to a device using Wi-Fi Direct, you may have exceeded the
maximum number of devices connected to your product (4). Print a network status sheet or access
Web Config on the browser for your device and check the number of connected devices. If 4 devices
are already connected, disconnect a device by deleting the product's SSID from the Wi-Fi screen of
that device. If fewer than 4 devices are connected, check the accuracy of your other network settings,
move your device closer to your product, and try connecting again.
181
• If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi direct password on
your device may have been changed. If necessary, delete the existing DIRECT-xxxxxxxx connection
settings from your device and enter a new password. See your device documentation for instructions.
• If you connected your product to a Windows computer using Wi-Fi Direct and it automatically selected
Access Point Mode, you may have trouble accessing a low-priority Internet connection. Check the
network connection or adapter settings in the Windows Control Panel and set the Internet metric
setting to 100 for your version of the Internet Protocol.
Parent topic: Solving Network Problems
Network Software Cannot Find Product on a Network
If EpsonNet Setup cannot find your product on a network, try these solutions:
• Make sure your product is turned on and connected to your network. Verify the connection using your
product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
• Make sure your product is not connected to a guest network.
• If necessary, reinstall your product software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
2. Windows only: Uninstall your product software.
3. Restart your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
restart your router, so note the next step before restarting it.
4. Download your product software from the Epson website using the instructions on the Start Here
sheet.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing detection of your device over the network. See your router or access point documentation
for instructions on disabling the Privacy Separator function.
Parent topic: Solving Network Problems
Related concepts
Uninstall Your Product Software
182
Related tasks
Resetting Control Panel Defaults
Product Does Not Appear in Mac Printer Window
If your product does not appear in the Mac printer window, try these solutions:
• Turn your product off, wait 30 seconds, then turn it back on again.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your
product's LCD screen is not lit, make sure you select one of the WPS options from the product control
panel within 2 minutes of pressing the WPS button on your router.
• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi icon does not appear lit
on your LCD screen, make sure your product software was installed correctly. If necessary, reinstall
your software.
Parent topic: Solving Network Problems
Cannot Print Over a Network
If you cannot print over a network, try these solutions:
• Make sure that your product is turned on.
• Make sure you install your product's network software as described in your product documentation.
• Print a network status sheet and verify that the network settings are correct. If the network status is
Disconnected, check any cable connections and turn your product off and then on again.
• If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your
network does not assign IP addresses using DHCP, set the IP address manually.
• Make sure your computer and product are both using the same wireless network.
• If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place
your product closer to your router or access point. Avoid placing your product near a microwave oven,
cordless phone, or large metal object, such as a filing cabinet.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• Try restarting your router following the instructions in your router documentation.
183
Note: If you are reading these instructions online, you will lose your Internet connection when you
restart your router.
• Check if the selected printer port is correct.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing printing from a device over the network. See your router or access point documentation for
instructions on disabling the Privacy Separator function.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your
product's LCD screen is not lit, make sure you select one of the WPS options from the product control
panel within 2 minutes of pressing the WPS button on your router.
• Check your wired LAN router or access point to see if the LED for the port to which your product is
connected is on or flashing. If the link LED is off, try the following:
• Make sure the Ethernet cable is securely connected to your product and to your router, access
point, switch, or hub.
• Try connecting your product to a different port or a different router, access point, switch, or hub.
• Try connecting with a different Ethernet cable.
• Try printing to your product from another computer on the network.
• If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear lit on the
LCD screen, make sure your product software was installed correctly. If necessary, reinstall your
software.
Parent topic: Solving Network Problems
Related tasks
Printing a Network Status Sheet
Wireless Network Connection is Unstable on a Mac
If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network
interference between your product and your Mac.
If you cannot connect to your product over the wireless network or the connection becomes unstable,
move the device connected to your Mac USB 3.0 port further away from your Mac.
Parent topic: Solving Network Problems
Solving Printing Problems
Check these sections if you have problems printing with your product.
184
Nothing Prints
Print Head Moves But Nothing Prints
Parent topic: Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your printer is turned on.
• Make sure there are no error messages on the product's LCD screen.
• If you have Print Preview enabled in your printer driver, the preview appears after you click Print but
before printing starts. Disable this setting if you want printing to start immediately.
• Make sure any interface cables are connected securely at both ends. If you have a spare cable, try
connecting with the spare cable.
• Check the model and specifications of the interface cable to see if the cable is appropriate for your
computer and printer.
• If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your printer directly to your computer instead of the hub.
• Make sure the USB hub is recognized correctly on the computer. Disconnect all USB hubs from the
computer and connect the printer directly to the computer's USB port.
• Make sure the USB cable length does not exceed 10 feet (3 m).
Parent topic: Solving Printing Problems
Related references
Interface Specifications
Print Head Moves But Nothing Prints
If the print head is moving and nothing prints, try these solutions:
• Print a nozzle check pattern. If the pattern does not print correctly, clean the print head again. (If the
printer has not been used for a long time the nozzles may be clogged.)
• If you see a message about motor self adjustment on the product's LCD screen, the printer is
adjusting its internal motor. Wait a few moments for the message to disappear and do not turn off the
printer.
Parent topic: Solving Printing Problems
185
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Solving Paper Problems
Check these sections if you have problems using paper with your product.
Paper Feeding Problems
Printout Quality Problems
Roll Paper Jam Problems
Cut Sheet Paper Jam Problems
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first).
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick.
• Follow any special loading instructions that came with the paper.
• If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary.
Then reload the paper.
• Make sure there are no gaps between the roll paper and the paper stops on the spindle.
• If wrinkles appear on roll paper, adjust the Back Tension setting.
• If you cannot insert paper easily into the paper feed slot, make sure the paper is perfectly flat and not
curled.
• Do not load more than one piece of cut sheet paper.
• Make sure your paper meets the specifications for your product.
• Make sure you selected the Media Type setting in the printer driver that matches the paper you
loaded in the product.
• Make sure that paper is not jammed inside the product.
• Make sure you are using the product at the proper room temperature.
Parent topic: Solving Paper Problems
186
Related references
Paper Setting Menu
Paper Specifications
Related tasks
Selecting Basic Print Settings - Mac
Selecting Basic Print Settings - Windows
Loading Roll Paper
Loading Single Cut Sheets
Related topics
Cutting Roll Paper
Printout Quality Problems
If your printout does not cut cleanly or does not eject into the optional paper basket, try these solutions:
• Replace the cutter.
• Manually cut the paper after the image is printed. Make sure the Auto Cut setting is turned off on the
control panel and in the printer driver.
• Use your hands to lightly press the paper into the optional paper basket as it is ejected from the
printer.
• If the paper creases as it ejects into the optional paper basket, close the paper basket and support the
printout with your hands before it touches the floor.
• If the paper is wrinkled, perform a print quality adjustment.
Parent topic: Solving Paper Problems
187
Roll Paper Jam Problems
If roll paper has jammed in the printer, follow the steps here to clear the jam.
1. Open the cut sheet cover.
2. Release the central lock and open the roll paper cover.
3. Cut the paper above the paper feed slot.
4. Close the roll paper cover and the cut sheet cover.
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5. Remove the jammed paper from the front of the product.
6. Open the front cover.
7. Remove any other jammed paper as necessary.
Caution: Do not touch the print head.
8. Close the front cover.
9. Turn the printer off and on.
10. Cut the edge of the roll paper straight horizontally, and reload the roll paper.
Note: Make sure to cut off any jagged or folded sections of paper.
189
Parent topic: Solving Paper Problems
Related tasks
Loading Roll Paper
Cut Sheet Paper Jam Problems
If cut sheet paper has jammed in the product, follow the steps here to clear the jam.
1. Remove any jammed paper from the front of the product.
2. Open the front cover.
3. Remove any other jammed paper as necessary.
Caution: Do not touch the print head.
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4. Close the front cover.
5. Turn the printer off and on.
6. Reload a cut sheet.
Parent topic: Solving Paper Problems
Related tasks
Loading Single Cut Sheets
Solving Print Quality Problems
Check these sections if you have problems with print quality.
Overall Print Quality is Poor
Lines Are Misaligned
Prints are Scuffed or Smeared
Prints are Not Positioned Properly
Parent topic: Solving Problems
Overall Print Quality is Poor
If you notice that your print quality is uneven, too light, too dark, or there are lines in the print (banding),
try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary. If nozzles are still clogged after cleaning three times, perform a Powerful Cleaning. If
nozzles are still clogged, flush the ink tubes.
• Perform a print quality adjustment.
• Make sure your paper meets the specifications for your product.
• Make sure the paper is not wrinkled, folded, or bent.
• Make sure your ink bottles have not expired. For best results, use ink bottles before the expiration date
printed on the package.
• Shake the ink bottles before filling the ink tanks.
• Make sure you selected the correct Media Type setting in the printer driver that matches the paper
loaded in the printer.
• Compare the print result with the image on your computer screen. Since monitors and printers
produce colors differently, printed colors and screen colors do not always look the same.
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• Make sure that all printer covers are closed during printing.
• Keep all printer covers closed unless you are loading or unloading media to prevent dust from
accumulating inside the printer.
• Check the ink levels on the LCD screen. Refill any ink tanks that are low on ink.
• Enable color management in the software application or in the printer driver.
• If you are using non-Epson media, make sure you create a custom paper configuration for the media.
• Check the quality setting that you selected in the printer driver. Using a faster printing method may
decrease the overall print quality.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Related tasks
Checking the Nozzles Using the Product Control Panel
Checking the Nozzles Using a Computer Utility
Refilling the Ink Tanks
Selecting Basic Print Settings - Mac
Selecting Basic Print Settings - Windows
Managing Color - Mac
Creating Custom Paper Configurations
Lines Are Misaligned
You may see vertical lines in the (bi-directional) print output. If this occurs, try these solutions:
• Perform a print quality adjustment.
• Make sure you selected the correct Media Type setting in the printer driver that matches the paper
loaded in the printer.
Parent topic: Solving Print Quality Problems
Related tasks
Selecting Basic Print Settings - Mac
Selecting Basic Print Settings - Windows
Adjusting Print Quality Using the Product Control Panel
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Prints are Scuffed or Smeared
If your prints are scuffed or smeared, try these solutions:
• Make sure your paper meets the specifications for your product.
• Make sure you selected the correct Media Type setting in the printer driver that matches the paper
loaded in the printer.
• Do not use paper with folds or creases and always use new media.
• If you are using cut sheet paper, check that changes in humidity and temperature have not made the
paper wavy or curled up on the edges. Flatten the paper before loading it or use new paper.
• If the surface of the paper is scuffed, select a wider Platen Gap setting.
• If you are printing on thick paper, make sure the Thick Paper setting is enabled in the Printer
Settings menu.
• If the bottom edge is scuffed, try widening the bottom margin.
• If ink is smeared on your prints, clean the rollers. Load blank paper and perform a paper guide
cleaning.
• If you are using non-Epson media, make sure you create a custom paper configuration for the media.
• Depending on the print density and type of paper you are using, the ink may take a while to dry. Do not
stack the prints until the ink is completely dry. You can adjust the drying time in the Printer Settings
menu.
• Adjust the ink density in the printer driver settings and on the control panel for custom paper
configuration settings.
Parent topic: Solving Print Quality Problems
Related references
Paper Setting Menu
Paper Specifications
Printer Settings Menu
Related tasks
Selecting Basic Print Settings - Mac
Selecting Basic Print Settings - Windows
Creating Custom Paper Configurations
Cleaning the Roll Paper Feeder
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Prints are Not Positioned Properly
If your prints are not positioned properly on the media, try these solutions:
• Make sure your print settings in the control panel and the printer driver match.
• Make sure the Document Size or Paper Size setting in the printer driver matches the paper loaded in
the product.
• Check for paper skew errors on the LCD screen. Make sure the Detect Paper Meandering setting in
Printer Settings is set to On.
• Margin settings made in the printer driver have priority over margin settings made in the control panel.
Parent topic: Solving Print Quality Problems
Related references
Printer Settings Menu
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac
Parent topic: Solving Problems
Uninstalling Product Software - Windows
You can uninstall and then re-install your printer software to solve certain problems.
1. Turn off the product.
2. Disconnect any interface cables.
3. Do one of the following:
• Windows 10: Right-click and select Control Panel > Programs > Programs and Features.
Select the uninstall option for your Epson product, then select Uninstall/Change.
Note: If you see a User Account Control window, click Yes or Continue.
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Select your product again, if necessary, then select OK, and click Yes to confirm the
uninstallation.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.
Note: If you see a User Account Control window, click Yes or Continue.
Select your product again, if necessary, then select OK, and click Yes to confirm the
uninstallation.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson, select your product, then click EPSON Printer Software Uninstall.
Note: If you see a User Account Control window, click Yes or Continue.
In the next window, select your product and click OK. Then follow any on-screen instructions.
4. Restart your computer, then re-install your software.
Note: If re-installing your product software does not solve a problem, contact Epson support.
Parent topic: Uninstall Your Product Software
Related references
Where to Get Help
Uninstalling Product Software - Mac
In most cases, you do not need to uninstall your product software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your product software as
described here.
Note: If re-installing your product software does not solve a problem, contact Epson support.
1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product.
2. Click Downloads .
3. Select your operating system, click Utilities, locate the Uninstaller utility, and click Download. (If
you do not see an Uninstaller utility, search for "Uninstaller" using the site search field.)
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4. Run the file you downloaded.
5. Double-click the Uninstaller icon.
6. In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.
7. Click Uninstall .
8. Follow the on-screen instructions to uninstall the software.
9. Reinstall your product software.
Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan,
or Printers & Scanners window, select your product name and click the – (remove) icon to remove it.
Parent topic: Uninstall Your Product Software
Related references
Where to Get Help
Where to Get Help
Epson provides technical support and information on the installation, configuration, and operation of
professional printing products through the Epson Preferred Limited Warranty Plan. Dial (888) 377-6611,
6 AM to 6 PM, Pacific Time, Monday through Friday. Days and hours of support are subject to change
without notice.
Note: If you experience difficulty with the toll-free number, call (562) 276-1305 (U.S.).
Before you call, make sure you have your printer serial number and proof of purchase.
Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product for solutions to
common problems. You can download drivers, firmware, and documentation, get FAQs and
troubleshooting advice, or e-mail Epson with your questions.
Note: For help using any other software on your system, see the documentation for that software for
technical support information.
Purchase Supplies and Accessories
You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To
find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select
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Technical Specifications
These sections list the technical specifications for your product.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Windows System Requirements
Mac System Requirements
Paper Specifications
Printable Area Specifications
Ink Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Interface Specifications
Network Interface Specifications
Safety and Approvals Specifications
Safety and Approvals Specifications for Latin America
Windows System Requirements
To use your product and its software, your computer should meet these requirements.
Microsoft Windows OS
version
(32- and 64-bit
compatible)
Windows 10, Windows 8.x, Windows 7, Windows Vista, Windows Server
2016, Windows Server 2012 R2, Windows Server 2012, Windows Server
2008 R2, Windows Server 2008, Windows Server 2003 R2, Windows Server
2003 SP2 or later
CPU Core 2 Duo 3.05 GHz or better
Memory 1GB or more
Hard disk space
available
32GB or more
Display resolution WXGA (1280 × 800) or higher
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Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select
your product, and select Downloads.
Parent topic: Technical Specifications
Mac System Requirements
To use your product and its software, your Mac should meet these requirements.
OS X version Mac OS X 10.7 through macOS 10.15.x
CPU Core 2 Duo 3.05 GHz or better
Memory 4GB or more
Hard disk space
available
32GB or more
Display resolution WXGA+ (1440 × 900) or higher
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select
your product, and select Downloads.
Parent topic: Technical Specifications
Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at
any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a
sample of paper stock before purchasing large quantities or printing large jobs.
Roll paper
Core size 2 inches (51 mm)
Outer diameter Up to 4.33 inches (110 mm)
Width 8.27 to 24 inches (210 to 610 mm)
Thickness 0.002 to 0.008 inch (0.05 to 0.21 mm)
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Weight Up to 6.61 lbs (3 kg)
Cut sheet paper (auto sheet feeder)
Size A4 (8.3 × 11.7 inches [210 × 297 mm])
A3 (11.7 × 16.5 inches [297 × 420 mm])
Letter (8.5 × 11 inches [216 × 279 mm])
Legal (8.5 × 14 inches [216 × 356 mm])
Thickness Plain paper: 0.005 to 0.01 inch (0.12 to 0.27 mm)
Note: Your product also supports compatible papers distributed by
Epson. See the link at the end of this topic for a list of compatible
Epson papers.
Loading capacity Plain paper: 50 sheets
Other paper types: 5 sheets
Cut sheet paper (1 sheet)
Width 8.27 to 24 inches (210 to 610 mm)
Length 11 to 50.87 inches (279.4 to 1292 mm)
Thickness Plain paper: 0.005 to 0.01 inch (0.12 to 0.27 mm)
Note: Your product also supports compatible papers distributed by
Epson. See the link at the end of this topic for a list of compatible
Epson papers.
Parent topic: Technical Specifications
Related references
Compatible Epson Papers
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Printable Area Specifications
Roll paper
Note: Margins may change depending on the Top/Bottom Margins setting that you select. The
numbers below are the standard settings.
1 Printable width: 8.27 to 24 inches (210 to 610 mm)
2 Printable length: 11 to 708.67 inches (279.4 to 18000 mm)
3 Left/right margin: 0.12 inch (3 mm) minimum
4 Bottom margin: 0.12 to 1.77 inches (3 to 45 mm)
5 Top margin: 0.12 to 1.18 inches (3 to 30 mm)
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Cut sheet (auto sheet feeder)
1 Printable width: 8.27 to 11.69 inches (210 to 297 mm)
2 Left/right/top/bottom margin: 0.12 inch (3 mm)
3 Printable length: 10.98 to 16.54 inches (279 to 420 mm)
Cut sheet (1 sheet)
1 Printable width: 8.27 to 24 inches (210 to 610 mm)
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2 Left/right/top/bottom margin: 0.12 inch (3 mm)
3 Printable length: 11 to 50.87 inches (279.4 to 1292 mm)
Parent topic: Technical Specifications
Ink Specifications
Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not
designed for your printer.
The included initial ink bottles must be used for printer setup and are not for resale. The printer ships
with full ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary
considerably based on images printed, print settings, paper type, frequency of use and temperature.
Color Black, Cyan, Magenta, Yellow
Ink life Do not use if the date on the package has expired
Storage Temperature
Ink freezes at 5 °F (–15 °C)
Ink thaws and is usable after approximately 2 hours at 77 °F (25 °C)
Four days at –4 ° F (–20 ° C)
1 month at 104 °F (40 °C)
Uninstalled:
–4 to 104 °F (–20 to 40 °C)
Transporting:
–4 to 140 °F (–20 to 60 °C)
72 hours at 140 °F (60 °C)
Parent topic: Technical Specifications
Related references
Ink Bottle and Maintenance Box Part Numbers
Dimension Specifications
Dimensions include the attached output tray.
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Height 9.65 inches (245 mm)
Width 38.19 inches (970 mm)
Depth 22.72 inches (577 mm)
Weight
(without ink)
63.93 lb (29 kg)
Parent topic: Technical Specifications
Electrical Specifications
Power supply rating 100 to 240 V
Rated frequency range 50/60 Hz
Rated current 1.4 A
Power consumption Printing: approximately 22 W
Ready mode: approximately 8.0 W
Sleep mode: approximately 1.6 W
Power off mode: approximately 0.2 W
Parent topic: Technical Specifications
Environmental Specifications
Temperature Operating: 50 to 95 °F (10 to 35 °C)
Operating (recommended): 59 to 77 °F (15 to 25 °C)
Storage (before unpacking): –4 to 140 ° F (–20 to 60 °C)
1 month at 104 °F (40 °C)
Storage (after unpacking): 14 to 104 °F (–10 to 40 °C)
1 month at 104 °F (40 °C)
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Humidity
(non-condensing)
Operating: 20 to 80% RH
Operating (recommended): 40 to 60% RH
Storage: 5 to 85% RH
Parent topic: Technical Specifications
Interface Specifications
Interface type SuperSpeed USB port compatible with USB 3.0 specification
Parent topic: Technical Specifications
Network Interface Specifications
Wi-Fi
Standards IEEE 802.11 b/g/n; IEEE 802.11n available only on the 20 MHz
channel
Securities WEP (64/128bit)
WPA-PSK (TKIP)
WPA2-PSK (AES) (complies with WPA2 standards with support for
WPA/WPA2 Personal)
WPA3-SAE
WPA2-Enterprise (AES)
WAP3-Enterprise (192-bit security not supported)
Frequency range 2.4 GHz
Communication mode Infrastructure
Wi-Fi Direct (Simple AP; not supported for IEEE802.11b)
Security Protocols
• SSL/TLS (HTTPS Server/Client, IPPS)
• IEEE802.1X
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• IPsec/IP Filtering
• SMTPS (STARTTLS, SSL/TLS
• SNMPv3
Ethernet
Standards IEEE802.3u (100BASE-TX)
IEEE802.3ab (1000BASE-T)
IEEE802.3az (Energy Efficient Ethernet); connected device should
comply with IEEE802.3az standards
Note: Use a category 5 or higher shielded twisted pair cable for all interfaces.
Parent topic: Technical Specifications
Safety and Approvals Specifications
United States Safety: UL60950-1
EMC: FCC part 15 Subpart B class B
Canada Safety: CAN/CSA C22.2 No. 60950-1
EMC: CAN/CSA-CEI/IEC CISPR 22 Class B
This equipment contains the following wireless module:
• Manufacturer: SEIKO EPSON CORPORATION
• Type: J26H006
This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept
responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modification of the product. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and
away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed
outdoors is subject to licensing.
206
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment
and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102
of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated so that
the radiator is kept at least 7.9 inches (20 cm) or more away from a person's body (excluding extremities:
hands, wrists, feet and ankles).
Parent topic: Technical Specifications
Safety and Approvals Specifications for Latin America
Notice for Argentina
CNC Certification
WLAN Module: J26H006
Brand: EPSON
CNC ID: C-20841
Notice for Mexico
Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause
undesired operation of the device.
Product Model: K291B (SureColor T3170x)
WLAN Module Model: J26H006
Brand: EPSON
IFT Certification Number: RCPEPJ218-0025
Notice for Paraguay
Imported by:
Fastrax, S.A.
Av. Perú esq. Río de Janeiro, Barrios Las Mercedes, Asunción, Paraguay
Imported by:
Sol Control S.R.L.
Av. Gral. Bernardino Caballero 810 esq. Celsa Speratti, Asunción, Paraguay
208
Notices
Check these sections for important notices about your product.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Important Safety Instructions
FCC Compliance Statement
Binding Arbitration and Class Waiver
Trademarks
Copyright Notice
Important Safety Instructions
Before using your Epson product, read and follow these safety instructions.
General Product Safety Instructions
LCD Screen Safety Instructions
Wireless Connection Safety Instructions
Parent topic: Notices
General Product Safety Instructions
• Be sure to follow all warnings and instructions marked on the product.
• Use only the type of power source indicated on the product's label.
• Use only the power cord that comes with the product. Use of another cord may cause fires or shock.
Do not use the cord with any other equipment.
• Place the product near a wall outlet where the plug can be easily unplugged.
• Connect your product to a properly grounded power outlet. Avoid plugging the product into an outlet
on the same circuit as a photo copier or air control system that regularly switches on and off, or on an
outlet controlled by a wall switch or timer.
• Make sure the plug is fully inserted into the outlet.
• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying,
crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over.
Be careful to keep the cord straight at each end.
209
• If you use an extension cord with the product, make sure the total ampere rating of the devices
plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total
ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere
rating.
• If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in
the plug, make sure you replace them with fuses of the correct size and rating.
• Always turn off the product using the power button, and wait until the power light stops flashing before
unplugging the product or cutting off power to the electrical outlet.
• If you will not be using the product for a long period, unplug the power cord from the electrical outlet.
• Place the product on a flat, stable surface that extends beyond its base in all directions. It will not
operate properly if it is tilted or at an angle.
• Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust.
• Do not place or store the product outdoors.
• Do not place the product near excessive heat sources or in direct sunlight.
• Leave enough room around the product for sufficient ventilation. Do not block or cover openings in the
cabinet or insert objects through the slots.
• Keep the product away from potential sources of electromagnetic interference, such as loudspeakers
or the base units of cordless telephones.
• When connecting the product to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector
in the wrong orientation may damage both devices connected by the cable.
• Do not move the print head by hand; this may damage the product.
• Do not spill liquid on the product or use the product with wet hands.
• Do not insert or unplug the plug with wet hands.
• Do not use aerosol products that contain flammable gases inside or around the product. Doing so may
cause fire.
• Except as specifically explained in your documentation, do not attempt to service the product yourself.
• Unplug the product and refer servicing to qualified service personnel under the following conditions: if
the power cord or plug is damaged; if liquid has entered the product; if the product has been dropped
or the cabinet damaged; if the product does not operate normally or exhibits a distinct change in
performance. Adjust only those controls that are covered by the operating instructions.
• Before storing the product, make sure the print head is positioned at the far right.
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• When storing or transporting the product, do not tilt it, stand it on its side, or turn it upside down;
otherwise ink may leak.
Note: The lithium batteries in this product contain Perchlorate Material - special handling may apply.
Click here for details.
Parent topic: Important Safety Instructions
LCD Screen Safety Instructions
• Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers.
• If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash
them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them
immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor
immediately.
• Do not press too hard on the LCD screen or subject it to heavy impacts.
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen.
• If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson
for support.
Parent topic: Important Safety Instructions
Wireless Connection Safety Instructions
Radio waves from this product may adversely affect the operation of medical equipment or automatically
controlled devices, such as pacemakers, automatic doors or fire alarms. When using this product near
such devices or inside a medical facility, follow the directions from authorized staff members at the
facility, and follow all posted warnings and directions on the device to avoid causing an accident.
Parent topic: Important Safety Instructions
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause interference to radio and television
211
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC
Certification or Declaration of this device and may cause interference levels which exceed the limits
established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded
equipment interface cable with this device. If this equipment has more than one interface connector, do
not leave cables connected to unused interfaces. Changes or modifications not expressly approved by
the manufacturer could void the user’s authority to operate the equipment.
For Canadian Users
CAN ICES-3(B)/NMB-3(B)
Parent topic: Notices
Binding Arbitration and Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND
CLASS ARBITRATIONS
1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term
"Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,
controversy or action between you and Epson arising out of or relating to this Agreement, Epson
branded products (hardware and including any related software), or other transaction involving you and
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation,
ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more
specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement,
(c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson
also agree, notwithstanding Section 1.6,that a court, not an arbitrator, may decide if a claim or cause of
action is for an IP Claim.
1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration
according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE
OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.
Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized
212
arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but
excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see
Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C.
§1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement
memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this
Agreement.
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to
try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to
resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to
Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,
Long Beach, CA 90806 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent
address Epson has in its records for you. For this reason, it is important to notify us if your address
the Dispute shall include the sender's name, address and contact information, the facts giving rise to the
Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson
and you agree to act in good faith to resolve the Dispute before commencing arbitration.
1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small
claims court of your state or municipality if the action is within that court's jurisdiction and is pending only
in that court.
1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT
EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL
CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE
CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE
ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING
WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED.
ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN
ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION
PROCEEDING.
1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by
the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration
on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling
1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a
single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the
selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not
any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising
out of or relating to the interpretation, applicability, enforceability or formation of this Agreement,
including any claim that all or any part of this Agreement is void or voidable. Notwithstanding this broad
213
delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or
cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1
above. The arbitrator shall be empowered to grant whatever relief would be available in a court under
law or in equity. The arbitrator may award you the same damages as a court could, and may award
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent
necessary to provide relief warranted by that party's individual claim. In some instances, the costs of
arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration
than in court. The arbitrator's award is binding and may be entered as a judgment in any court of
competent jurisdiction.
You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by
telephone shall take place in a location reasonably accessible from your primary residence, or in Orange
County, California, at your option.
a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties
agree to the following procedure:
(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount
of damages sought to be recovered. You can find a copy of a Demand for Arbitration at
http://www.jamsadr.com ("Demand for Arbitration").
(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North
State College Blvd., Suite 600 Orange, CA 92868, U.S.A.
(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute
Notice), or as otherwise agreed by the parties.
b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed
to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled.
The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during
the arbitration.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator
fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.
d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive
of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater
than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount
of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if
any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney
reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as
agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and
expenses to be paid by Epson pursuant to this Section 1.6d).
e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced
involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section
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1.6d) above does not limit your rights to attorney's fees and expenses under applicable law;
notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and
expenses.
1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual
arbitration procedure and waiver of class and representative proceedings specified in this
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent
to this Agreement (including without limitation the purchase, download, installation of the
Software or other applicable use of Epson Hardware, products and services) that specifies (i)
your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
individual arbitration procedure and waiver of class and representative proceedings specified in
this Section 1. In the event that you opt-out consistent with the procedure set forth above, all
other terms shall continue to apply, including the requirement to provide notice prior to litigation.
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you
and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and
class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will
obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the
applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in
accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you
timely elected to opt-out when you first assented to this Agreement).
1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be
severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not
apply to the prohibition against class or representative actions as provided in Section 1.5. This
means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1)
shall be null and void.
Parent topic: Notices
Trademarks
EPSON
®
, SureColor
®
, and PrecisionCore
®
are registered trademarks and EPSON Exceed Your Vision is
a registered logomark of Seiko Epson Corporation.
Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.
Apple, App Store, Mac, and OS X are trademarks of Apple Inc., registered in the U.S. and other
countries.
Wi-Fi Direct
®
is a registered trademark of Wi-Fi Alliance
®
.
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General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Parent topic: Notices
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
A Note Concerning Responsible Use of Copyrighted Materials
Default Delay Times for Power Management for Epson Products
Copyright Attribution
Parent topic: Notices
A Note Concerning Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in
216
certain circumstances, those circumstances may not be as broad as some people assume. Contact your
legal advisor for any questions regarding copyright law.
Parent topic: Copyright Notice
Default Delay Times for Power Management for Epson Products
This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets
Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to
sleep to a shorter interval.
Parent topic: Copyright Notice
Copyright Attribution
© 2020 Epson America, Inc.
5/20
CPD-58278R2
Parent topic: Copyright Notice
