Thank you for purchasing your new Eureka vacuum!
Important instructions
For easy assembly, please take a few
moments to read this owner’s guide.
If you have questions about your new
vacuum, please contact our customer
service HELPLINE at 1-800-282-2886.
www.eureka.com
Owner’s Guide
NEC580 series
Cordless stick vacuum cleaner; household type
NEC380IMv4.indd 1 1/16/20 1:14 PM
2
Contents
Important safeguards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
What comes in the carton ............................................4
How to identify parts of your vacuum cleaner .............................5
Easy assembly ................................................... . 6
How to use your vacuum cleaner ......................................7
How to use hand vacuum and accessory tools .......................... 7-8
How to maintain your vacuum cleaner ..................................9
............................9
The Eureka limited warranty .........................................10
Technical Parameter and thermal cut-off and problem solving ..............11
How to dispose vacuum cleaner and battery pack ........................11
How to order replacement parts ......................................12
Eureka Customer Service HELPLINE 1-800-282-2886
!
Follow caution information wherever you see this symbol.
Write the model, type and serial number here:
Date of purchase (keep your receipt) ______________
Model number and type _________________________
Serial number ________________________________
Find these numbers on a label on the hand vacuum,
battery, and charger. Refer to these numbers when
ordering parts and accessories, or if service is needed.
: To register your product visit www.eureka.com
link in the top right corner.
: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage.
Each unit is tested and thoroughly inspected before shipping. For instructions regarding any
shipping damage, call the Eureka Customer Service HELPLINE at 1-800-282-2886 immediately.
NEC380IMv4.indd 2 1/16/20 1:14 PM
When using an electrical appliance, basic precautions should always be followed, including the following:
3
NEC380IMv4.indd 3 1/16/20 1:14 PM
–To reduce the risk of fire, electric shock, or injury
•Prevent unintentional starting. Ensure the swithc is in the o-position
before pick up or carrying the appliance. Carrying the appliance with your
finger on the switch or energizing appliance that has the switch on invites
accidents.
•Do not touch nozzle when the vacuum cleaner is on. Danger.
•Do not put any object into openings. Do not use with any openings
blocked; keep free of dust,lint,hair and anything that may reduce air blow.
•Do not use outdoors or on wet surfaces.
•Do not operate the vacuum cleaner or charge if it has been damaged in
any way. If vacuum cleaner is not working as it should, has been dropped,
damaged, left outdoors, or dropped into water, call the Eureka Customer
Service HELPLINE at 1-800-282-2886.
•To avoid excessive heat and damage to the unit or battery, the vacuum
cleaner will not operate while charging.
•Do not allow to be used as a toy. Close attention is necessary when used by
or near children.
•Use only as described in this manual. Use only manufacturer’s
recommended attachments.
•Recharge only with the charger specified by the manufacturer. A charger
that is suitable for one type of battery pack may create a risk of fire when
used with another battery pack.
•Do not pull or carry the charger by cord, use cord as a handle, close a door
on cord, or pull cord around sharp edges or corners. Do not run appliance
over cord. Keep cord away from heated surfaces.
•This charger is not intended for use by travelers.
•Do not use extension cords or outlets with inadequate current carrying
capacity for the charger.
•Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
•Do not handle charger or vacuum cleaner with wet hands.
•Use appliances only with specifically designated battery packs. Use of any
other battery packs may create a risk of injury and fire.
•DO NOT MUTILATE OR INCINERATE BATTERIES. THEY BECOME DANGEROUS AT
HIGH TEMPERATURES.
•Liquid ejected from the battery may cause irritation or burns. If the liquid
gets on the skin, (1) seek medical attention, (2) wash quickly with soap and
water, and (3) neutralize with a mild acid such as lemon juice or vinegar. If
the liquid gets into the eyes, flush them immediately with clean water for a
minimum of 10 minutes.
•When battery pack is not in use, keep it away from other metal objects,
like paper clips, coins, keys, nails, screws or other small metal objects, that
can make a connection from one terminal to another. Shorting the battery
terminals together may cause burns or a fire.
•This product is functioning at temperature range within 40°F - 104°F.
•Do not use a battery pack or appliance that is damaged or modified.
Damaged or modified batteries may exhibit unpredictable behavior
resulting in fire, explosion or risk of injury.
•Please do not replace charger plug by yourself.
•Do not expose a battery pack or appliance to fire or excessive temperature.
Exposure to fire or temperature above 265°F may cause explosion.
•Follow all charging instructions and do not charge the battery pack or
appliance outside of the temperature range specified in the instructions.
Charging improperly or at temperatures outside of the specified range may
damage the battery and increase the risk of fire.
•Have servicing performed by a qualified repair person using only identical
replacement parts. This will ensure that the safety of the product is
maintained.
•Do not modify or attempt to repair the appliance or the battery pack
except as indicated in the instructions for use and care.
•The terminals on both the vacuum cleaner and battery should be kept free
and clean of objects. Do not insert metal objects inside the terminals.
•This vacuum cleaner creates suction. Keep hair, loose clothing, fingers, and
all parts of body away from openings and moving parts.
•Do not pick up anything that is burning or smoking, such as cigarettes,
matches, or hot ashes.
•Do not use without dust bag and filters in place..
•Use extra care when cleaning stairs.
•Do not use to pick up flammable or combustible liquids, such as gasoline,
or use in areas where they may be present.
•Store vacuum cleaner and charger indoors in a cool, dry area. To avoid
electric shock and/or cleaner damage, do not expose to weather elements.
•Keep your work area well lit. Unplug electrical appliances before
vacuuming them.
•Overcharging, short circuiting, reverse charging, mutilating or incinerating
the cells and the batteries must be avoided.
•If a cell or a battery has leaked or vented, it should be replaced
immediately using protective gloves.
•If and when necessary, these cells or batteries must be replaced with
identical new ones from the same manufacturer. If a cell or a battery to be
replaced is connected with other cells or batteries in series, it is
recommended that the other cells or batteries be replaced with new ones at
the same time.
•Reverse polarity installation of the cell or the battery in the end product
must be avoided.
•Do not incinerate this appliance even if it is severely damaged. Contact
local waste facility before discarding in trash.
•Disconnect the battery pack from the appliance before making any
adjustments, changing accessories, or storing appliance. Such preventive
safety measures reduce the risk of starting the appliance accidently.
•Under abusive conditions, liquid may be ejected from the battery; avoid
contact. If contact accidently occurs, flush with water. If liquid contact eyes,
additionally seek medical help. Liquid ejected from battery may cause
irritation or burns.
•Always turn o this appliance before connecting or disconnecting
motorized nozzle.
•Risk of injury. Brush may start unexpectedly. Disconnect battery pack
before cleaning or servicing.
•WARNING: This product can expose you to chemicals including
Di(2-ethylhexyl)phthalate (DEHP), which is known to the State of California
to cause cancer and to cause birth defects or other reproductive harm. For
more information go to www.P65Warnings.ca.gov.
HOUSEHOLD USE ONLY.
Charger
GUIDE
Important
safeguards
2 screws &
drywall anchors
4
What comes in the carton
Hand vacuum Battery(BP28820B)
Wall mount
Crevice tool
Eureka Customer Service HELPLINE 1-800-282-2886
Wand
2-in-1
upholstery tool
NEC380IMv4.indd 4 1/16/20 1:14 PM
Extra battery
(Only included NEC582)
Charging dock
(Only included NEC582)
Motorized pet tool
Detachable
hand vacuum
Charging port
Release button
for hand vacuum
Wand
Release button
Brushroll
Dust cup
lever
Cyclone assembly
(inside dust cup)
Bottom lid
Power
button
Handle
Removable
Battery
Filter cover
www.eureka.com 5
Dust cup
release
button
Suction
control
button
Brushroll
control
button
Battery
indicator
lights
Easy Rest
nook
NEC380IMv4.indd 5 1/16/20 1:14 PM
4
1. Slide wand onto hand vacuum
until it clicks (Fig. 1).
2.
nozzle until it clicks (Fig. 2).
• Choose location near power outlet.
Locate point high enough on wall
nozzle to hang freely.
• Place mount against wall and use
pencil to mark drill holes.
• Drill holes (with 1/4” bit) and insert
drywall anchors. Insert screws
through holes on mount and tighten
store accessories
•
1. Charging battery on the unit
2. Charging battery on the charging
dock
Place assembled vacuum cleaner
on wall mount.
• Plug charger into power outlet and
then into charger port on handle
(Fig. 4).
•
•
Loop charger cord into clips on
Battery charge level will show on
the circle in the center of LED display
on handle. Lighted segments of the
circle will decrease in a clockwise
direction as the battery charge level
goes down.
wall mount.
• Indicator lights stop blinking when
fully charged.
• Charge battery fully before using for
• Place battery pack into charging dock;
Plug charger into power outlet and then into charger port
on dock. Three indicator lightes on charging dock stop
blinking when fully charged.
six hours.
6
1
Click!
2
Click!
3
Eureka Customer Service HELPLINE 1-800-282-2886
Drywall anchors
Cord
clip
NEC380IMv4.indd 6 1/16/20 1:15 PM
5
!
2. Push
1. Align
1. Click power button once to start (Fig 1). Vacuum starts on last
suction and brushroll mode used. Use suction
control button and Hard Floor/Carpet (brushroll off/on)
buttons to optimize your cleaning depending on surface.
back and forth on area to be cleaned.
Avoid oversized or sharp items (such as
screws) with cleaner.
3. Twist wrist to engage swivel function.
4. When done, click power button once to
stop motor.
1. Press and squeeze buttons, located on
both sides at front of handle, at same
time to release dust cup and pull dust
cup out. (Fig. 2).
2. Press lever to release bottom lid of dust
cup to empty debris. (Fig. 2)
3. To place the dust cup back, angle it
forward so the lower hook catches in
the slot and then gently push it back
towards the wand until you hear click
indicating it is locked in place. (Fig. 3)
2
4
Power
button
Suction
controls
Brusroll
controls
3
Cleans hard-
to-reach areas
such as corners,
baseboard edges,
dryer vents,
chairs and sofas.
5
www.eureka.com 7
The hand vacuum can be used with or
without tools.
• To use without tools, press release
button and remove wand. Collect
debris directly with hand vacuum
nozzle (Fig. 4).
• To use tools with wand, press release
nozzle. Slide tool onto end of wand
until it clicks (Fig. 5).
• To use tools with hand vacuum only,
press release button to remove wand.
Slide tool onto hand vacuum until it
clicks.
Aways turn off hand
vacuum before attaching accessories.
1. Squeeze
2. Pull out
3. Press
Click!
NEC380IMv4.indd 7 1/16/20 1:15 PM
Use with or without wand.
• Use
brush to vacuum blinds, vents
or upholstered surfaces. Use
felt portion to clean delicate
surfaces. To switch between
felt and brush portions, press
thumb release and slide brush
up or down.
8
Eureka Customer Service HELPLINE 1-800-282-2886
Ideal for cleaning stairs.
How to use hand vacuum and motorized pet tool
• Press release button to remove
wand from hand vacuum.
directly to hand vacuum until it
clicks.
• Click power button once
• Motorized pet tool:
Use to easily remove pet hair from stairs,
carpet or upholstery. Adjust angle of front
nozzle to suit different surfaces.
to start. Vacuum starts on
medium mode. Use mode
button to switch between
modes depending on suction
power desired.
NEC380IMv4.indd 8 1/16/20 1:15 PM
!
3. Press
24h
1. Press and squeeze buttons, located
on both sides at front of handle, at
same time to release dust cup and
pull dust cup out.
dust frequently. Every three months
4. Click dust cup back into place
on unit.
3. Shake to remove dust.
24h
Never operate vacuum
in proper position.
Moving parts!
Recharge cleaner after
each use.
Press and squeeze buttons, located on both
sides at front of handle, at same time to
release dust cup and pull dust cup out.
Press lever to release bottom lid of dust cup
to empty debris.
www.eureka.com 9
Remove retainer clip and lift out brushroll to clean and remove
debris.
to cut strings and threads.
To reassemble:
2. Press other end into slot.
3. Hook retainer clip under tab and press down.
If debris cannot be removed easily, remove retainer clip to
NEC380IMv4.indd 9 1/16/20 1:15 PM
1. Squeeze
2. Pull out
1. Squeeze
2. Pull out
Midea America Corp. (“Eureka”), subject to the terms and conditions
herein, warrants this vacuum cleaner to be free from defects in material
and workmanship for a term of two years from the date of original
purchase when used in accordance with the Eureka operating and
maintenance instructions and under normal household usage. This
warranty is granted only to the original purchaser and members of
immediate household, and is applicable only to original purchases from
Eureka authorized resellers.
What Eureka will do:
Eureka will, at its option, repair or replace a defective vacuum or vacuum
part that is covered by this warranty. Repairs may be performed using new
parts. If Eureka elects to replace the vacuum, the replacement may be a
reconditioned unit. Depending on availability of products, Eureka reserves
the right to provide you with a replacement product that is the same or
similar, or substitute equivalent of the original product. As a matter of
warranty policy, Eureka will not refund the consumer’s purchase price.
This warranty does not cover:
• Battery module and battery components. The battery module and its
components are covered by a separate one-year limited battery warranty.
• Normal wear and tear of the vacuum and vacuum parts that require
belts, light bulbs, brush-roll, bristles, impellers and cleaning.
• Damages or malfunctions resulting from: improper or unreasonable use
or maintenance, abuse, negligence, failure to follow instructions contained
in any written materials that accompany the product, deterioration by
reason of excess moisture, corrosive atmosphere, lightning, power
surges, connections to improper voltage supply, unauthorized alteration,
or other external causes such as extremes in temperature or humidity,
God. This warranty also does not cover damage resulting from repair or
attempted repair by anyone other than Eureka or an authorized Eureka
Warranty Station. This warranty is not applicable to any product that has
removed. Altering, erasing, or forging any proof-of-purchase documents
voids any applicable product warranty.
Obtaining warranty service:
To obtain warranty service you must contact the Eureka Service Team,
toll free, at 1-800-282-2886 or email [email protected],
to discuss the warranty claim and procedures to be followed. All warranty
claims must include submission of proof-of-purchase documentation. For
additional information, you may also visit www.eureka.com.
Shipping charges:
You will be responsible for any initial shipping and insurance charges if
the defective product(s) must be shipped for warranty service or warranty
evaluation; however, Eureka or a Eureka Authorized Warranty Station will
pay the return shipping charges if repairs are covered by the warranty.
When returning parts for repair, you
must include the model, type and serial
number located on the rating plate. If any product submitted for warranty
service is found to be ineligible, an estimate of repair cost will be furnished
and the repair performed only if requested by the owner and upon receipt of
payment or acceptable arrangements for payment.
Further limitations and exclusions:
Any warranty that may be implied in connection with your purchase or use
of the vacuum, including any warranty of Merchantability or any warranty
of Fitness For A Particular Purpose is limited to the duration of this limited
warranty. Some states do not allow limitations on how long an implied
warranty lasts, so the above limitations may not apply to you.
Your relief for the breach of this warranty is limited to the relief expressly
provided above. In no event shall the manufac
turer be liable for any
consequential or incidental damages you may incur in connection with your
purchase or use of the vacuum. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation
rights. You may also have other rights, which may vary by state.
10
Midea America Corp. (“Eureka”), subject to the terms and conditions
herein, warrants this Battery Module to be free from defects in material
and workmanship for a term of one year from the date of original purchase
when used in accordance with the Eureka operating and maintenance
instructions and under normal household usage. This warranty is granted
only to the original purchaser and members of immediate household, and
is applicable only to original purchases from Eureka authorized resellers.
:
Eureka will, at its option, repair or replace a defective Battery Module or
battery part that is covered by this warranty. Repairs may be performed
for new parts. If Eureka elects to replace the Battery Module, the
replacement may be a reconditioned unit. Depending on availability of
products, Eureka reserves the right to provide you with a replacement
product that is the same or similar, or substitute equivalent of the original
product. As a matter of warranty policy, Eureka will not refund the
consumer’s purchase price.
• Normal wear and tear of the Battery Module and battery parts that require
replacement under normal use.
• Damages or malfunctions resulting from: improper or unreasonable
use or maintenance, abuse, negligence, failure to follow instructions
contained in any written materials that accompany the product,
deterioration by reason of excess moisture, corrosive atmosphere,
lightning, power surges, connections to improper voltage supply,
unauthorized alteration, or other external causes such as extremes in
accidents, misuse, or acts of God. This warranty also does not cover
damage resulting from repair or attempted repair by anyone other than
Eureka or an authorized Eureka Warranty Station. This warranty is not
applicable to any product that has been altered or on which the serial
forging any proof-of-purchase documents voids any applicable product
warranty.
To obtain warranty service you must contact the Eureka Service Team,
toll free, at 1-800-282-2886 or email [email protected],
to discuss the warranty claim and procedures to be followed. All warranty
claims must include submission of proof-of-purchase documentation. For
additional information, you may also visit www.eureka.com.
You will be responsible for any initial shipping and insurance charges if
the defective product(s) must be shipped for warranty service or warranty
evaluation; however, Eureka or a Eureka Authorized Warranty Station will
pay the return shipping charges if repairs are covered by the warranty.
When returning parts for repair, you must include the model, type and
serial number located on the rating plate. If any product submitted for
warranty service is found to be ineligible, an estimate of repair cost will
be furnished and the repair performed only if requested by the owner and
upon receipt of payment or acceptable arrangements for payment.
Any warranty that may be implied in connection with your purchase or use
of the Battery Module, including any warranty of Merchantability or any
warranty of Fitness For A Particular Purpose is limited to the duration of
this limited warranty. Some states do not allow limitations on how long an
implied warranty lasts, so the above limitations may not apply to you.
Your relief for the breach of this warranty is limited to the relief expressly
provided above. In no event shall the manufacturer be liable for any
consequential or incidental damages you may incur in connection with
your purchase or use of the Battery Module. Some states do not allow
the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
rights, which may vary by state.
Eureka Customer Service HELPLINE 1-800-282-2886
NEC380IMv4.indd 10 1/16/20 1:15 PM
Midea America Corp.
300 Kimball Ave
Parsippany, NJ 07054 USA
!
!
maintenance instructions.
• Make sure cleaner is fully powered. Charge battery.
• Make sure cleaner is fully powered.
• Charge battery for up to six hours before using.
• Check brushroll for debris. See page 9 for maintenance instructions.
Li-ion
This vacuum cleaner has a special thermostat that protects the vacuum cleaner in case of motor
overheating.
, proceed as follows: 1) Check the vacuum for a
2) After the 30 minute period, press the power button. If the vacuum still does not work, call the
Eureka Customer Service HELPLINE at 1-800-282-2886.
Motor will not start
Charging indicator lights
are not lit while charging
time
• Make sure cleaner is fully powered.
• Push charger securely into electrical outlet, try another
outlet or check circuit breaker.
• See detailed “thermal cut-off” instructions above.
To preserve natural resources, please recycle or dispose of expired battery
pack properly.
www.eureka.com 11
NEC380IMv4.indd 11 1/16/20 1:15 PM
Model NEC580 Series
Rated Voltage
28.8V
Ratin
g
Power 450W
Battery Model
BP28820B
Ada
p
ter Rated In
p
ut 100V-240V~ 50/ 60Hz 0.8A
Adapter Rated Output
33.0V 0.5A 16.5W
37.0V 0.5A 18.5W
Battery Specification 28.8V DC 2000mAh 57.6Wh
Adapter Model MC3805B
Charger
Crevice tool
Post-motor
Wall mount
Wand
2-in-1 upholstery tool
P00111
Z0101 (all)
P01102
P01103
Washable
pre-motor filter
P01108
P01105
P01106
Z0201 (all)
12
Midea America Corp
PARSIPPANY, NJ 07054
Part name
P00112
Brush roll
P00113
Battery
P00114
Battery Charging
Dock
P00115
NEC380IMv4.indd 12 1/16/20 1:15 PM
Free 3 months extension of the
original limited warranty period!
Just text proof of purchase to
844 224 1614
* The extension is for the three months immediately following the
completion of the product’s original warranty period.
Eureka Customer Service HELPLINE 1-800-282-2886
