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26 en | Troubleshooting FLEXIDOME panoramic 5100i IR
2022-01 | V01 | F.01U.385.630
Installation manual
Bosch Security Systems B.V.
7 Troubleshooting
7.1 Resolving problems
The following table is intended to help identify the causes of malfunctions and correct them
where possible.
Malfunction Possible causes Solution
Unit does not operate. Power failure. Check power supply. Check if
PoE, 12V or 24V auxiliary input
is used.
Faulty cable connections. Check all cables, plugs,
contacts and connections.
No connection
established, no image
transmission.
Incorrect unit configuration. Check all configuration
parameters (reset to factory
default if necessary).
Faulty installation. Check all cables, plugs,
contacts and connections.
Wrong IP address. Check the IP addresses (ping).
Faulty data transmission within
the LAN.
Check the data transmission
with ping.
The maximum number of
connections has been reached.
Wait until there is a free
connection and call the
transmitter again.
The unit is not
operational after a
firmware upload.
Power failure during
programming by firmware file.
Have the unit checked by
Customer Service and replace if
necessary.
Incorrect firmware file. Enter the IP address of the unit
followed by /main.htm in your
Web browser and repeat the
upload.
Only use CPP14 firmware files.
Web browser contains
empty fields.
Active proxy server in network. Create a rule in the local
computer's proxy settings to
exclude local IP addresses.
7.2 Testing the network
The ping command can be used to check the connection between two IP addresses. This
allows testing whether a device is active in the network.
1. Open the DOS command prompt.
2. Type ping followed by the IP address of the device.
If the device is found, the response appears as "Reply from ... ", followed by the number of
bytes sent and the transmission time in milliseconds. Otherwise, the device cannot be
accessed via the network. This might be because:
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