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24
English
Problem Cause Solution
The type of milk used is not
suitable for frothing.
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a good
milk froth result: semi-skimmed or full-fat
cow's milk and lactose-free milk.
Milk is leaking from the
bottom of the LatteGo
milk container.
The frame and the milk container
are not assembled properly.
First insert the top of the milk container
under the hook at the top of the frame.
Then press home the bottom part of the
milk container. You hear a click when it
locks into place.
The milk container and/or frame
of LatteGo are dirty.
Disassemble LatteGo and rinse both parts
under the tap or clean them in the
dishwasher.
The machine seems to be
leaking.
The machine uses water to rinse
the internal circuit and brew
group. This water flows through
the internal system directly into
the drip tray. This is normal.
Empty the drip tray every day or as soon as
the 'drip tray full' indicator pops up
through the drip tray cover. Tip: Place a
cup under the dispensing spout to collect
rinsing water and reduce the amount of
water in the drip tray.
The drip tray is too full and has
overflowed which makes it look
like the machine is leaking.
Empty the drip tray every day or as soon as
the 'drip tray full' indicator pops up
through the drip tray cover.
The water tank is not fully
inserted, some water is leaking
out of the water tank and air is
drawn into the machine.
Make sure the water tank is in the correct
position: remove it and insert it again
pushing it as far as possible.
The brew group is dirty/clogged. Rinse the brew group.
The machine is not placed on a
horizontal surface.
Place the machine on a horizontal surface
so that the drip tray does not overflow
and the 'drip tray full' indicator works
properly.
I cannot activate the
AquaClean water filter
and the machine asks for
descaling.
The filter has not been installed or
replaced in time after the screen
shows the AquaClean reminder.
This means your machine is not
anymore completely limescale
free.
Descale your machine first and then install
the AquaClean water filter.
The new water filter does
not fit.
You are trying to install another
filter than the Philips AquaClean
water filter.
Only the Philips AquaClean water filter fits
into the machine.
The rubber ring on the AquaClean
water filter is not in place.
Place back the rubber ring on the
AquaClean water filter.
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