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23
English
English
Problem Cause Solution
Adding milk reduces the
temperature of the drink.
Regardless of whether you add hot or cold
milk, adding milk always reduces the
temperature of the coffee. Preheat the
cups by rinsing them with hot water.
Coffee does not come out
or coffee comes out
slowly.
The AquaClean water filter was
not prepared properly for
installation.
Remove the AquaClean filter and dispense
some hot water. If this works, the
AquaClean filter was not installed
properly. Reinstall and activate the
AquaClean filter and follow all steps in
chapter 'AquaClean water filter'.
After a long period of non-use, you need
to prepare the AquaClean water filter for
use again and dispense 2-3 cups of hot
water.
The AquaClean water filter is
clogged.
Replace the AquaClean water filter every 3
months. A filter that is older than 3
months can become clogged.
The grinder is set to a too fine
setting.
Set the grinder to a coarser (higher)
setting. Note that this will impact the
coffee taste.
The brew group is dirty. Remove the brew group and rinse it under
the tap (see 'Cleaning the brew group
under the tap').
The coffee dispensing spout is
dirty.
Clean the coffee dispensing spout and its
holes with a pipe cleaner or needle.
The pre-ground coffee
compartment is clogged
Switch off the machine and remove the
brew group. Open the lid of the pre-
ground coffee compartment and insert
the spoon handle into it. Move the handle
up and down until the clogged ground
coffee falls down (Fig. 34).
The machine circuit is blocked by
limescale.
Descale the machine with Philips descaler.
Always descale when the machine
prompts you.
The milk does not froth. Machines with LatteGo: LatteGo is
assembled incorrectly.
Make sure that the milk container is
properly assembled to the frame of
LatteGo ('click') (see 'Assembling LatteGo
(specific types only)').
Machines with LatteGo: the milk
container and/or frame of
LatteGo are dirty.
Disassemble LatteGo and rinse both parts
under the tap or clean them in the
dishwasher.
Machines with classic milk frother:
the milk frother is assembled
incorrectly.
Make sure that the classic milk frother is
proplerly assembled (see 'Assembling the
classic milk frother (specific types only)').
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