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08 Troubleshooting and
Maintenance
Troubleshooting
For more information, refer to "Troubleshooting" in the e-Manual.
> (left directional button) > Settings > Support > Open
e-Manual > Troubleshooting
If none of the troubleshooting tips apply, please visit "www.
samsung.com" and click Support or contact the Samsung service
center.
• This panel is made up of sub pixels which require
sophisticated technology to produce. There may be, however,
a few bright or dark pixels on the screen. These pixels will
have no impact on the performance of the product.
• To keep your TV in optimum condition, upgrade to the latest
software. Use the Update Now or Auto Update functions on
the TV's menu (
> (left directional button) > Settings
> Support > Software Update > Update Now or Auto Update).
The TV won’t turn on.
• Make sure that the power cord is securely plugged into the
product and the wall outlet.
• Make sure that the wall outlet is working and the remote
control sensor at the bottom of the TV is lit and glowing a
solid red.
• Try pressing the TV Controller button at the bottom of the TV
to make sure that the problem is not with the remote control.
If the TV turns on, refer to "The remote control does not work."
The remote control does not work.
• Check if the remote control sensor at the bottom of the TV
blinks when you press the
button on the remote control.
– When the remote's battery is discharged, charge the
battery using the USB charging port (C-type), or turn over
the remote to expose the solar cell to light.
• Try pointing the remote directly at the TV from 5 ft. to 6 ft.
(1.5-1.8 m / 150-180 cm) away.
• If your TV came with a Samsung Smart Remote (Bluetooth
Remote), make sure to pair the remote to the TV. To pair
a Samsung Smart Remote, press the
and buttons
together for 3 seconds.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This
feature measures the light in your room and optimizes the
brightness of the TV automatically to reduce power consumption.
If you want to turn this off, go to
> (left directional button) >
Settings > All Settings > General & Privacy > Power and Energy
Saving > Brightness Optimization.
• The eco sensor is located at the bottom of the TV. Do not
block the sensor with any object. This can decrease picture
brightness.
06 Using the Cold Weather Mode
> (left directional button) > Settings > All Settings >
General & Privacy > System Manager > Cold Weather Mode
Outdoor TV provides an optimal viewing experience under 32 °F
(0 °C) to 122 °F (50 °C).
• In low temperature below 50 °F (10 °C), motion blur may occur
due to liquid crystal characteristics.
• To view the TV under low temperature below 50 °F (10 °C), you
can use the Cold Weather Mode for stable startup.
• Cold Weather Mode keeps the startup stable by operating the
TV backlight when the weather is very cold.
• When Cold Weather Mode is active, be sure to keep the power
supply connected.
• Even in standby mode for Cold Weather Mode, power may be
consumed as follows:
– 65˝: MAX 300 W / 75˝: MAX 339 W
• Cold Weather Mode operates in standby and the screen may
appear gray.
High-Temperature protection
• At the temperature above 113 °F (45 °C), the TV brightness
may be lowered to protect the product. This option works
regardless of Cold Weather Mode activation.
07 Using the Adaptive Picture
> (left directional button) > Settings > All Settings >
General & Privacy > Intelligent Mode Settings > Adaptive Picture
Optimizes brightness and provides the best picture quality in
real time, based on the lighting condition and the content you're
viewing.
• The Adaptive Picture in The Terrace automatically optimizes
Brightness and Contrast in real time, making the content you
are currently watching the best quality even in bright or dark
conditions.
English - 13
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