Axis 01178-001~EOL M3058-PLVE 12MP Dome Camera 01178-001 User Manual

AXISM30NetworkCameraSeries

AXISM3057–PLVE

AXISM3058–PLVE

UserManual

AXISM30NetworkCameraSeries

TableofContents

Aboutthismanual..........................................3

Productoverview...........................................4

Howtoaccesstheproduct....................................5

Howtoaccesstheproductfromabrowser...........................5

Aboutsecurepasswords..........................................5

Setup.....................................................7

Productwebpageoverview........................................7

Imagequality...................................................9

Privacymasks..................................................12

Overlays.......................................................12

PTZ(PanTiltZoom)..............................................13

Streamingandstorage...........................................14

Events........................................................15

Applications....................................................17

Troubleshooting............................................19

Howtoresettofactorydefaultsettings.............................19

Howtocheckthecurrentrmware.................................19

Howtoupgradethermware.....................................19

Technicalissues,cluesandsolutions................................20

Performanceconsiderations.......................................

Specications..............................................23

LEDindicators..................................................

SDcardslot....................................................

Buttons.......................................................

Connectors....................................................

AXISM30NetworkCameraSeries

Aboutthismanual

Thisusermanualdescribesmultipleproducts.Someoftheinstructionsmaynotberelevantforyourproduct.

AXISM30NetworkCameraSeries

Productoverview

Mountingbracket

Cameraunit

Cover

IRillumination

Lid

Networkconnector(PoE)

Partnumber(P/N)&Serialnumber(S/N)

StatusLEDindicator

I/Oconnector

Controlbutton

HDMIconnector

SDcardslot

AXISM30NetworkCameraSeries

Howtoaccesstheproduct

AXISIPUtilityandAXISDeviceManagerarerecommendedmethodsforndingAxisproductsonthenetworkandassigningthemIP

addressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support

Theproductcanbeusedwiththefollowingbrowsers:

•Windows

:Chrome

(recommended),Firefox

,Edge

,orOpera

•OSX

:Chrome

(recommended)orSafari

•Otheroperatingsystems:Chrome

orFirefox

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support

Howtoaccesstheproductfromabrowser

1.Startawebbrowser.

2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.

ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe

drop-downlist.ToaddBonjourasabrowserbookmark,gotoSafari>Preferences.

IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout

howtodiscoverandassignanIPaddress,seethedocumentHowtoassignanIPaddressandaccessyourdeviceonthe

productpageataxis.com.

3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe

congured.

4.Theproduct’sliveviewpageopensinyourbrowser.

Aboutsecurepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set

upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforthedataandservices.Axisdevicesdonotimposeapasswordpolicyastheymaybe

usedinvarioustypesofinstallations.Toprotectyourdatawerecommendthatyou:

•Changethedefaultpasswordthatcomeswiththedevices.

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.

•Don’texposethepassword.

•Changepasswordatarecurringinterval,atleastonceayear.

Setasecurepasswordfortherootaccount

Important

Thedefaultadministratorusernamerootcannotbedeleted.Ifthepasswordforrootislost,thedevicemustberesetto

thefactorydefaultsettings.

1.Makesuretofollowtheinstructionsaboutsecurepasswords.SeeAboutsecurepasswordsonpage5.

2.Typeapasswordandthenretypeittoconrmthespelling.

AXISM30NetworkCameraSeries

Howtoaccesstheproduct

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

AXISM30NetworkCameraSeries

Setup

Productwebpageoverview

Liveviewcontrolbar

Liveview

Productname

Controls

Videocontrolbar

Settingstoggle

AXISM30NetworkCameraSeries

Setup

Settingstabs

Abouttheproduct'sbuilt-inhelp

Youcanaccessthebuilt-inhelpfromtheproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s

featuresandtheirsettings.

AXISM30NetworkCameraSeries

Setup

Imagequality

Aboutcapturemodes

Acapturemodeisoneofthepossibleviewsforthisproductandcanbeaccessedfromthedrop-downlistintheproduct’slive

streamview.

Inthetablebelow,youcanseethehighestandlowestavailableresolutionfordifferentviewsineachcapturemode.

Note

Oneofthecapturemodesfortheseproductsonlyallowoverview.

View

Symbol

AspectratioResolutionsM3057-PLVEResolutionsM3058-PLVE

Overview

1:1

2048x2048to160x1602992x2992to160x160

Panorama

8:3

32:9

2560x960to192x72

2560x720to1280x360

3584x1344to192x72

3584x1008to1280x360

DoublePanorama

4:3

16:9

2560x1920to320x240

2560x1440to256x144

3584x2668to320x240

3584x2016to256x144

QuadView

4:3

16:9

2560x1920to320x240

2560x1440to256x144

3584x2668to320x240

3584x2016to256x144

ViewAreas1-4

4:3

16:9

1920x1440to320x240

2048x1152to256x144

2048x1536to320x240

2048x1152to256x144

PanoramaCorner

Left/Right

8:3

2:1

2304x864to192x72

2368x1184

3200x1200to192x72

3200x1600

DoublePanorama

Corner

4:3

1:1

1920x1440to320x240

2048x2048to480x480

2560x1920to320x240

2880x2880to480x480

Corridor

4:3

16:9

2560x1920to320x240

2560x1440to256x144

2560x1920to320x240

2560x1440to256x144

Howtoselectcapturemode

Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For

specicationsaboutavailablecapturemodes,seetheproduct’sdatasheet.Tondthelatestversionofthedatasheet,gotoaxis.com

Howtoselectexposuremode

Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor

specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:

•Formostusecases,selectAutomaticexposure.

•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.

Selectthesamefrequencyasthepowerlinefrequency.

•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand

sunduringdaytime,selectFlicker-reduced.

AXISM30NetworkCameraSeries

Setup

Selectthesamefrequencyasthepowerlinefrequency.

•Tolockthecurrentexposuresettings,selectHoldcurrent.

HowtooptimizeIRillumination

Inmostcases,theexposureoftheimageisautomaticallyadjustedtoobtainoptimalimagequality.Sometimesifthecamerais

placedclosetoawalloracorner,itmightresultinsaturatingpartsoftheimage.Whenthishappens,theLED’sclosesttothewallor

cornerareautomaticallydimmedtoavoidsaturatingtheimage.

Dependingontheinstallationenvironmentandtheconditionsaroundthecamera,e.g.externallightsourcesinthescene,itis

sometimespossibletoachievebetterIR-illuminationbymanuallysettingtheintensityoftheLED’s.

1.GotoSettings>Image>Dayandnight,andturnonAllowIRillumination.

2.TurnonLiveviewcontrol.

3.Intheliveview,clickonIRilluminationandturnonIRlightandManualintensity.

4.AdjustLEDintensity.

HowtobenetfromIRlightinlow-lightconditionsusingnightmode

Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Aslightdiminishes,youcansetthecameratoautomatically

shifttonightmode.Innightmodethecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-whiteimages.

Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.

1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.

Howtoreducenoiseinlow-lightconditions

Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

•Makesurethattheexposuremodeisautomatic.

Note

Increasingthemaxshuttervaluecanresultinmotionblur.

•Theshutterspeedshouldbeasslowaspossible,whichmeansyoushouldsetmaxshuttertothehighestpossiblevalue.

•Reducesharpnessintheimage.

Howtoreducemotionblurinlow-lightconditions

Toreducemotionblurinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

Note

Imagenoisewillincreaseifyouincreasethegain.

•Increaseshutterspeedandgain.GotoSettings>Image>ExposureandsetMaxshuttertoalowervalue,andMaxgain

toahighervalue.

Ifyouarestillexperiencingmotionblur,youcantryoneofthefollowing:

•Increasethelightlevelinthescene.

•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.

AXISM30NetworkCameraSeries

Setup

Howtomaximizedetailsinanimage

Important

Ifyoumaximizedetailsinanimage,bitrateincreasesandmightleadtoreducedframerate.

•Setcompressionaslowaspossible.

•SelectMJPEGstreaming.

•TurnofftheZipstreamfunctionality.

Howtohandlesceneswithstrongbacklight

Tomakebothdarkandbrightareasoftheimagevisible,turnonWDR.

1.GotoSettings>Image.

2.TurnonWDRunderWidedynamicrange.

ImagewithoutWDR.

ImagewithWDR.

Note

IfyouuseWDR,youmayexperiencesomeWDRartifactsintheimage.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr

Aboutviewarea

Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth

andstorageneeds.PTZisenabledforallviewareas.Byusingviewareasyoucancreatepresetpositionsandalsoremovepartsof

thefullview,forexample,thesky.

AXISM30NetworkCameraSeries

Setup

Privacymasks

Howtohidepartsoftheimagewithprivacymasks

Whatisaprivacymask?

Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy

masksappearasblocksofsolidcolor.

Aprivacymaskisauser-denedareathatcoversapartofthemonitoredarea.Inthevideostream,privacymasksappeareitheras

blocksofsolidcolororwithamosaicpattern.

You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.

YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.

Important

Usingmultipleprivacymasksmayaffecttheproduct’sperformance.

Note

Privacymasksmayappearwarpedinsomeviewmodes.

Note

IfyouviewthevideostreamoverHDMIandrestarttheproduct,theprivacymaskswilldisappear.Toshowtheprivacy

masksagain,restartthevideostream.

Howtocreateaprivacymask

Tocreateaprivacymask,gotoSettings>Privacymask.

Overlays

Aboutoverlays

Note

ImageandtextoverlaywillnotbedisplayedonvideostreamoverHDMI.

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,

orduringproductinstallationandconguration.

Howtoshowatextoverlaywhenthecameradetectsmotion

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthecameradetectsmotion:

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addtheoverlaytext:

4.GotoSettings>Overlay.

5.SelectCreateoverlayandconrmTextoverlay.

6.Enter#Dinthetexteld.

AXISM30NetworkCameraSeries

Setup

7.Choosealignment,textsizeandappearance.

8.Includethetextoverlay.

Createanactionrule:

9.GotoSystem>Events>Actionrules.

10.CreateanactionrulewithAXISVideoMotionDetectionastrigger.

11.Fromthelistofactions,selectOverlaytext.

12.Type“Motiondetected”.

13.Settheduration.

Note

Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.

PTZ(PanTiltZoom)

Howtolimitzoommovements

Inthisexample,thecameraissurveillingaparkinglotwithnearbyapartmentbuildings.Setzoomlimitstoensureprivacyforresidents.

Tolimitzoommovements,gotoSettings>PTZ>Limits.

Aboutguardtours

Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable

periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe

images.

Howtocreateaguardtourwithpresetpositions

1.GotoSettings>PTZ>Guardtours

2.Click+.

3.SelectPresetposition.

4.Toedittheguardtour’sproperties,click

5.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.

6.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.

7.ClickDone.

8.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.

9.ClickDonetoexittheguardtoursettings.

10.Toscheduletheguardtour,gotoSystem>Events.

AXISM30NetworkCameraSeries

Setup

Streamingandstorage

Howtochoosevideocompressionformat

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The

availableoptionsare:

MotionJPEG

MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen

displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion

videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage

containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed

copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion

JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace

arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

Howtoreducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Howtoviewlivevideostreamonamonitor

YourcameracantransmitlivevideostreamtoanHDMImonitorwithoutanetworkconnection.Themonitorcanbeusedfor

surveillancepurposesorforpublicviewinge.g.inastore.

1.ConnectanexternalmonitorusingtheHDMIconnector.

2.ChangetheHDMIsettingsunderSettings>Stream>HDMI.

Howtosetupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

AXISM30NetworkCameraSeries

Setup

3.EntertheIPaddressofthehostserver.

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Howtorecordandwatchvideo

Torecordvideoyoumustrstsetupnetworkstorage,seeHowtosetupnetworkstorageonpage14,orhaveanSDcardinstalled.

1.Gotothecamera’sliveview.

2.ClickonRecordoncetostartrecordingandonemoretimetostoprecording.

Towatchyourrecording:

1.ClickonStorage>Gotorecordings.

2.Selectyourrecordinginthelistanditwillplayautomatically.

Events

Aboutevents

Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct

canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen

theactionistriggerediscalledanactionrule.

Howtotriggeranaction

1.GotoSettings>System>Eventstosetupanactionrule.Theactionruledeneswhenthecamerawillperformcertain

actions.Actionrulescanbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.

2.SelectwhatTriggermustbemettotriggertheaction.Ifyouspecifymorethanonetriggerfortheactionrule,all

ofthemmustbemettotriggertheaction.

3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.

Note

Ifyoumakechangestoanactiveactionrule,theactionruleneedstoberestartedforthechangestotakeeffect.

Howtorecordvideowhenthecameradetectsmotion

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto

stoponeminuteafter.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

AXISM30NetworkCameraSeries

Setup

6.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).

7.Fromthelistofactions,selectRecordvideo.

8.Selectanexistingstreamproleorcreateanewone.

9.Setthepre-triggertimeto5seconds.

10.Setthepost-triggertimeto60seconds.

11.SelectSDcardfromthelistofstorageoptions.

12.ClickOk.

HowtorecordvideowhenaPIRdetectorsensesmotion

ThisexampleexplainshowtoconnectanAxisPIRdetectortothecamera,andsetupthecameratostartrecordingwhenthe

detectorsensesmotion.

Requiredhardware

•3–wirecable(ground,power,I/O)

•AxisPIRdetector

NO NO

TICE TICE

TICE

Disconnectthecamerafrompowerbeforeconnectingthewires.Reconnecttopowerafterallconnectionsaredone.

Connectthewirestothecamera’sI/Oconnector

Note

ForinformationontheI/Oconnector,seeConnectorsonpage23

1.Connectthegroundwiretopin1(GND/-).

2.Connectthepowerwiretopin2(12VDCoutput).

3.ConnecttheI/Owiretopin3(I/Oinput).

ConnectthewirestothePIRdetector’sI/Oconnector

1.Connecttheotherendofthegroundwiretopin1(GND/-).

2.Connecttheotherendofthepowerwiretopin2(DCinput/+).

3.ConnecttheotherendoftheI/Owiretopin3(I/Ooutput).

ConguretheI/Oportinthecamera’swebpage

1.GotoSettings>System>I/Oports.

2.Givetheinputmoduleadescriptivename.

AXISM30NetworkCameraSeries

Setup

3.TomakethePIRdetectorsendasignaltothecamerawhenitsensesmotion,selectClosedcircuitinthedrop-downlist.

TotriggerthecameratostartrecordingwhenitreceivesasignalfromthePIRdetector,youneedtocreateanactionruleinthe

camera’swebpage.

Howtodetecttamperingwithinputsignal

Thisexampleexplainshowtotriggeranalarmwhentheinputsignalhasbeencutorshort-circuited.Formoreinformationaboutthe

I/Oconnector,seepage24.

1.GotoSettings>System>I/OPortsandenableSupervisedI/O.

Createanactionrule:

1.GotoSettings>System>Eventsandcreateanactionrule.

2.Typeanamefortheactionrule.

3.Fromthelistoftriggers,selectInputSignalandthenDigitalinputport.SelectInput1andsetTamperedtoYes.

4.Fromthelistofschedules,selectAlways.

5.Fromthelistofactions,selectSendNoticationandthenselectarecipientorcreateanewrecipient.

6.ClickOK.

Howtoautomaticallysendanemailifsomeonespraypaintsthelens

1.GotoSystem>Detectors.

2.SelectAlarmfordarkimages.Thiswilltriggeranalarmifthelensissprayed,covered,orrenderedseverelyoutoffocus.

3.SettheMinimumduration.Thevalueindicatesthetimethatmustpassbeforeanemailissent.

4.ClickSave.

Createanactionrule:

5.GotoEvents>Actionrulesandaddanactionrule.

6.Enteranamefortheactionrule.

7.Fromthelistoftriggers,selectDetectorsandthenselectTampering.

8.Fromthelistofactions,selectSendNoticationandthenselectarecipientfromthelistorclickNewRecipient

tocreateanewrecipient.

9.EnterSubjectandMessagefortheemail.

10.ClickOk.

Applications

Aboutapplications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications

forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications

TondtheusermanualsforAxisapplications,gotoaxis.com

AXISM30NetworkCameraSeries

Setup

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify

thattheapplicationsworktogetherbeforedeployment.

AXISM30NetworkCameraSeries

Troubleshooting

Howtoresettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to

thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage4.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset

tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90

5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support

1.Pressandholdthecontrolbuttonandthepowerbuttonfor15–30secondsuntilthestatusLEDindicatorashesamber.

SeeProductoverviewonpage4.

2.ReleasethecontrolbuttonbutcontinuetoholddownthepowerbuttonuntilthestatusLEDindicatorturnsgreen.

3.Releasethepowerbuttonandassembletheproduct.

4.Theprocessisnowcomplete.Theproducthasbeenresettothefactorydefaultsettings.IfnoDHCPserverisavailableon

thenetwork,thedefaultIPaddressis192.168.0.90

5.UsingtheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideo

stream.

Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand

clickDefault.

Howtocheckthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga

problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular

problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu.

3.ClickAbout.

Howtoupgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein

thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

AXISM30NetworkCameraSeries

Troubleshooting

Important

Makesurethecoverisattachedduringupgradetoavoidinstallationfailure.

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

Note

Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread

theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest

rmwareandthereleasenotes,gotoaxis.com/support/rmware

1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the

productrestartsautomatically.

AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele

correspondstoyourproductandtryagain.

ProblemssettingtheIPaddress

Theproductislocatedona

differentsubnet

IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe

productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork

administratortoobtainanIPaddress.

TheIPaddressisbeingused

byanotherdevice

DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS

window,typepingandtheIPaddressoftheproduct):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...

thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.

ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable

forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.

PossibleIPaddressconict

withanotherdeviceonthe

samesubnet

ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.

ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay

beproblemsaccessingtheproduct.

Theproductcannotbeaccessedfromabrowser

Cannotlogin

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting

tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.

SeeHowtoresettofactorydefaultsettingsonpage19.

AXISM30NetworkCameraSeries

Troubleshooting

TheIPaddresshasbeen

changedbyDHCP

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen

changed,useAXISIPUtilityorAXISDeviceManagertolocatetheproductonthenetwork.Identify

theproductusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support

Certicateerrorwhenusing

IEEE802.1X

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductmustbe

synchronizedwithanNTPserver.GotoSettings>System>Dateandtime

Theproductisaccessiblelocallybutnotexternally

Routerconguration

CheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport

UPnP

Firewallprotection

ChecktheInternetrewallwithyournetworkadministrator.

Problemswithstreaming

MulticastH.264only

accessiblebylocalclients

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe

productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

NomulticastH.264

displayedintheclient

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct

arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

PoorrenderingofH.264

images

Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe

downloadedfromthemanufacturer’swebsite.

Colorsaturationisdifferent

inH.264andMotionJPEG

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore

information.

Lowerframeratethan

expected

•SeePerformanceconsiderationsonpage21.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)of

theAxisproduct.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors

affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe

CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe

bandwidth.

•RotatingthelensmanuallywillresultinbetterperformancecomparedtorotatingtheimagefromtheGUI.

•Removingorattachingthecoverwillrestartthecamera.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand

bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat

streamsareidentical.

AXISM30NetworkCameraSeries

Troubleshooting

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand

thegeneralperformance.

AXISM30NetworkCameraSeries

Speciﬁcations

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageonaxis.comandlocateSupport&Documentation.

LEDindicators

Note

TheStatusLEDcanbeconguredtoashwhileaneventisactive.

StatusLED

Indication

Unlit

Connectionandnormaloperation.

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

RedFirmwareupgradefailure.

SDcardslot

NO NO

TICE TICE

TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

ThisproductsupportsmicroSD/microSDHC/microSDXCcards.

ForSDcardrecommendations,seeaxis.com

microSD,microSDHC,andmicroSDXCLogosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare

trademarksorregisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeHowtoresettofactorydefaultsettingsonpage19.

•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe

statusLEDashesgreen.

Connectors

HDMIconnector

UsetheHDMI

connectortoconnectadisplayorpublicviewmonitor.

AXISM30NetworkCameraSeries

Speciﬁcations

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

I/Oconnector

UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm

notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:

Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window

contacts,andglassbreakdetectors.

Supervisedinput-Enablespossibilitytodetecttamperingonadigitalinput.

Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®

ApplicationProgrammingInterfaceorfromtheproduct’swebpage.

4-pinterminalblock

FunctionPinNotes

Specications

DCground

0VDC

DCoutput

Canbeusedtopowerauxiliaryequipment.

Note:Thispincanonlybeusedaspowerout.

12VDC

Maxload=25mA

DigitalInputor

SupervisedInput

Connecttopin1toactivate,orleaveoating(unconnected)

todeactivate.Tousesupervisedinput,installend-of-line

resistors.Seeconnectiondiagramforinformationabouthow

toconnecttheresistors.

0tomax30VDC

DigitalOutput

Connecttopin1toactivate,orleaveoating(unconnected)

todeactivate.Ifusedwithaninductiveload,e.g.,arelay,

connectadiodeinparallelwiththeload,toprotectagainst

voltagetransients.

0tomax30VDC,opendrain,

100mA

Example

AXISM30NetworkCameraSeries

Speciﬁcations

DCground

DCoutput12V,max25mA

I/Osupervisedinput

I/Odigitaloutput

UserManualVer.M1.16

AXISM30NetworkCameraSeries

Date:April2018

PartNo.T10123211

Axis 01178-001~EOL M3058-PLVE 12MP Dome Camera 01178-001

Product's Documents

Axis M3058-PLVE User Manual

Specifications

Axis 01178-001~EOL Questions and Answers