Loading ...
Loading ...
Loading ...
12
T
he remote control
does not work.
1. The battery is not properly
installed.
Make sure the battery is properly installed. Remove the
transparent insulating piece of the battery before
using.
2. The remote control doesn’t point
to
the right position.
Aim the remote control at the receiver (at the middle
of the fireplace).
3. There is an obstacle in front of
the m
achine.
Remove the objects that may be in the way. Items
between the remote control and its receiver can block
the signal.
4. Press the buttons on the remote
control too quickly.
Don't press the buttons too quickly. Give the unit
enough time to respond to your commands.
There is an odor
coming from the
heater.
The heater may emit a slight, harmless odor when first used. This is a normal condition
caused by the initial heating of the internal parts and will not occur again.
NOTE: For most functional problems, you can unplug the unit, wait for 10
minutes, and plug it again; the machine will reset to the initial status (default
settings).
If the problem is still not solved, please contact us via Amazon Message or call
c
ustomer service number: 213-4467172 or 661-4358826.
Loading ...
Loading ...
Loading ...