Version
V1.5 0324
Everything you need for
your Heat Pump Dryer is
in this User Manual
Model
EHPD800W
EHPD800W
02
Welcome
Congratulations on purchasing your new Heat Pump Dryer!
Esatto is proudly distributed in Australia by Residentia Group
Pty Ltd.
Please refer to the warranty chapter at the rear of this manual
for information regarding your product’s parts and labour
warranty, or visit us online at:
→ residentiagroup.com.au
Here at Residentia Group, we are customer obsessed and our
Support Team are there to ensure you get the most out of your
appliance. Should you want to learn more about your unit,
and importantly, taking care of the appliance, our Support
Team are here to help. You can use our online Support Centre
at any time by visiting:
→ support.residentiagroup.com.au
Or you can contact us by dialing: 1300 11 HELP (4357)
It is important that you read through the following user
manual thoroughly, in order to familiarise yourself with the
installation and operation requirements of your appliance,
and to ensure optimum performance.
Again, thank you for choosing an Esatto appliance and we
look forward to being of service to you.
Kind Regards,
The Residentia Team
Residentia Group
—
Head Office
165 Barkly Avenue
Burnley, Victoria
Australia 3121
—
ACN
600 546 656
—
Online
residentia.group
www.esatto.house
@ esatto.house
—
Postage
PO Box 5177
Burnley, Victoria
Australia 3121
—
Telephone
1300 11 HELP (4357)
—
Email
Customer Care
—
At Residentia Group, we strongly encourage the use of authentic spare parts to guarantee you the best results.
When contacting our spare parts team through 1300 11 HELP, or by emailing [email protected]om.au,
please ensure that you have the model and serial numbers on hand, which are found on your appliances’ rating plate.
User Manual
03
Contents
esatto.house
Page 07
Your Heat Pump Dryer
Page 09
Operation Instructions
Page 12
Troubleshooting
Page 14
Purchase Details
Page 04
Safety Information
Page 08
Your Control Panel
Page 11
Care & Maintenance
Page 13
Technical Specifications
Page 15
Warranty Information
Page 06
Installation Instructions
EHPD800W
04
Safety Information
Important Safety Instructions
This appliance can only be installed by a licensed
technician in accordance with the instructions provided.
Incorrect installation may result in bodily harm or
damage to property, voiding the product’s warranty.
• This appliance is intended for domestic use only, used for
drying textiles washed with water in the household.
• Do not use this appliance for anything other than its
intended purpose. Other uses are not recommended,
and may cause re, electric shock or personal injury.
• The use of attachments is not recommended by the
appliance manufacturer and distributor as they may
prove hazardous, or cause damage to your appliance.
• Ensure you remove all the packaging, taking care to
discard waste responsibly.
• Under absolutely no circumstances should you install
or use a damaged appliance.
• Always move the appliance carefully.
• The appliance must always be installed by an authorised
technician or similarly qualied person. Please note that
the manufacturer is not held responsible for any damage
caused by defective placement or installation done by an
unauthorised personnel.
• To arrange an authorised technician please contact our
friendly support team at 1300 11 HELP (4357).
• CAUTION: The appliance must be earthed.
• Ensure the data on the appliance’s rating label agrees
with the power supply. If not, contact an electrician.
• Always use a correctly installed shockproof socket.
Do not use any multi-plug adapters or extension cables.
• Connect the mains plug to the mains socket only at the
end of the installation. Make sure that there is access to
the mains plug after the installation. Do not connect the
appliance plug with a power connection board.
• Do not pull the mains cable to disconnect the appliance.
Instead pull the plug portion of the mains cable.
Never touch the mains cable or plug with wet hands,
nor should you touch the oven with wet hands or feet.
• WARNING: If the supply cord is damaged, it must be
replaced by the manufacturer or its service agent.
• The manufacturer is not responsible if incorrect
installation or use causes injuries and damages.
• Before installing and using your appliance, carefully read
the supplied instructions. Always keep the instructions
with you for future reference.
• Adults and children must not operate the appliance
without supervision if they do not have the physical
or mental ability, or if they lack the knowledge and
experience required to operate the appliance correctly.
• Never allow children to play with the appliance.
Do not allow children to go near the appliance while it is
operating without supervision, children must always keep
a safe distance from the appliance at all times; under no
circumstances should cleaning and user maintenance be
carried out by children.
• This appliance can be used by children aged from eight
years and above and by persons with reduced physical,
sensory or mental capabilities or lack of experience and
knowledge, provided they have been given supervision or
instruction concerning use of the appliance in a safe way
and understand the hazards involved.
• WARNING: Incorrect repairs are dangerous. Repairs may
only be carried out by an authorised service technician or
a similarly qualied individual.
• WARNING: Do not spray aerosols in the vicinity of this
appliance while it is in operation.
• An appropriate power source with reliable earthing must
be used. The earth wire must be buried under the ground
and shall not be connected with the public utilities such
as city water or gas piping, etc. The earth wire and null
wire must be distinguished and not connected together.
• The maximum mass of dry textile material to be used in
the appliance is 8 kilograms.
• The clothes dryer is not to be used for textiles that have
been used with industrial chemicals for cleaning.
• Under no circumstances should you dry unwashed items
in the clothes dryer.
• WARNING: Never stop a clothes dryer before the end of
the drying cycle unless all items are quickly removed and
spread out so that the heat is dissipated.
• The exhaust air must not be discharged into a ue which
is also used to exhaust fumes from appliances which burn
gas or other fuels.
• The appliance must not be installed behind a lockable
door, a sliding door, or a door with a hinge on the
opposite side to that of the tumble dryer.
User Manual
05
Safety Information
• The dryer should never be installed in such a way that
fully opening the dryer door is restricted.
• Ensure pets are always kept away from this appliance.
• Oil-aected items can ignite spontaneously, especially
when exposed to sources of high heat such as in a clothes
dryer. The items become warm, causing an oxidation
reaction in the oil, creating heat. If the heat cannot
escape, the items can become hot enough to catch re.
Piling, stacking or storing oil-aected textiles can prevent
heat from escaping and so it is considered a re hazard.
• If it is unavoidable that fabrics needed to be dried
contain vegetable or cooking oil, or have been
contaminated by hair care products, they should rst be
washed in hot water with extra detergent to reduce, but
not eliminate, the hazard.
• Always carefully check that the laundry symbols included
on your textile’s care tag are compatible with use in a
clothes dryer. Common fabric types to avoid placing
in your dryer include: spandex, silk, leather, wool and
clothes with sequins.
• This appliance is for indoor use only. As such, adequate
ventilation has to be provided for the appliance.
• Prolonged, intensive use of the appliance may call for
additional ventilation, for example opening a window,
or installating and using of a ceilling extractor fan.
• The opening of the appliance door must not be
obstructed by any objects, including thick carpet.
• Do not stack this dryer on a washing machine without an
ocial Esatto stacking kit. If stacking on your washing
machine is required, purchase the relevant parts and
organise installation through the manufacturer and a
service agent in order to avoid hazards.
• Do not lean or put weight on the opened door, or sit
on top of the dryer, as this may cause damage to the
appliance. Please note that the manufacturer is not held
responsible for any damage caused by negligence.
• Do not put any objects on top of the dryer, such as a
candle or electric cooker.
• The appliance’s lint trap must be cleaned frequently in
order to avoid a potential re hazard. Lint must not to be
allowed to accumulate in or around the dryer.
• Do not use harsh or abrasive cleaners, or rough or course
objects to clean the appliance surface, as these tools
may scratch and tarnish the surface.
• WARNING: Do not use steam cleaners.
• Ensure that this product is disposed of correctly, to
prevent any possible damage to the environment and to
human health which might otherwise be caused if the
appliance were to be disposed of incorrectly.
• This product may not be treated as normal household
waste. It should be taken to a collection point for the
recycling of electrical and electronic goods.
• To disassemble and remove the appliance, perform the
installation instructions in reverse order. Always perform
disassembly with two people to avoid risk of injuries
• Installation and disassembly must always be carried out
by either an authorised service technician, or a similarly
qualied person.
• As this appliance requires a specialist waste disposal,
for further information regarding the treatment, recovery
and recycling of this product please contact your local
council, your household waste disposal service or the
store of purchase.
• Materials used for packaging the appliance include
those that are environmentally friendly and are 100%
recyclable. Environmentally materials have been marked
and can be identied with the appropriate symbol.
• This appliance is labeled in compliance
with the European directive 2012/19/EC
for Waste Electrical and Electronic
Equipment (WEEE). By ensuring that
this appliance is disposed of correctly,
you will help to prevent any possible
damage to our environment and to
human health, which might otherwise
be caused if it were disposed of in the
wrong way.
• The symbol on the product indicates that it may not be
treated as normal household waste, instead it should be
taken to a collection point for the recycling of electrical
and electronic goods.
• This appliance requires specialist waste disposal. For
further information regarding the treatment, recovery
and recycling of this product please contact your local
council, your household waste disposal service, or the
shop where you purchased the appliance.
• For further questions please contact our support team
at 1300 11 4357 or visit support.residentiagroup.com.au
EHPD800W
06
Installation Instructions
Important Safety Instructions
• Make sure to check the condition of the appliance after
unpacking it. Do not continue with installation if it has
been damaged during transport.
• Safe operation of this appliance can only be guaranteed
if it has been professionally installed in accordance with
these instructions by a qualied technician.
• The individual who assembled and installed the
appliance is liable for damages or faults resulting from an
incorrect assembly or installation.
• Installation and maintenance must be carried out by an
authorised service agent or similarly qualied technician.
• Ensure power to the appliance has been shut o before
carrying out any installation or maintenance.
• IMPORTANT: If the power cord is damaged, it must be
replaced by Residentia Group or one of it’s authorised
service representatives. Contact 1300 11 HELP (4357)
and ensure the appliance is completely disconnected
from the power supply.
• When moving or transporting the appliance, do so
cautiously. Do not grasp any salient parts of machine.
The machine door cannot be used as the handle for
transport. If the dryer cannot be transported upright the
dryer can be tilted at an angle of 30°.
• Note that improper handling of the appliance may result
in injury, and damaging of the appliance.
• The appliance is very heavy. Never transport or carry
the appliance alone; instead always do so with the
assistance of at least one other person.
• Remove all obstacles on the transport route and from
the installation location, e.g. open doors and clear away
objects lying on the oor.
• Do not use the open door as a handhold.
• Remove and responsibly discard of all packaging
material before installing or using the appliance.
• Children can become entangled in the packaging lm or
swallow small parts and suocate. Do not allow children
to play with the packaging.
• Do not install the clothes dryer in a room where there is
a risk of frost occurring. At temperatures around freezing
point the appliance may not be able to operate properly.
There is a risk of damage if the condensed water is
allowed to freeze in the pump and hoses.
• The appliance must not be installed behind a lockable
door, a sliding door or a door with a hinge on the opposite
side to that of the clothes dryer, in such a way that a full
opening of the dryer door is restricted. Do not restrict the
oor clearance via deep pile carpets, strips of wood or
similar materials, as heat built-up may occur, interfering
with the operation of the appliance.
• It is recommended that, for your convenience, the
machine is positioned close to your washing machine.
• The appliance must be installed in a clean place, where
dirt does not accumulate. Air must be able to circulate
freely around the appliance. Do not obstruct the front air
inlet or the air intake grilles at the back of the machine.
Levelling Procedure
• To keep vibration and noise to a minimum when the dryer
is in use, place it on a rm and level surface, and use the
adjustable feet to level. The feet must never be removed.
• Once in its permanent operating position, check that the
dryer is absolutely level with the aid of a spirit level. If it is
not, adjust the feet by hand or using a tool.
• Make sure that the voltage of the power supply is the
same as the electric specication.
• Do not connect the dryer with the power connection
board, a universal plug or socket, do not use multi-plug
adapters and extension cables.
User Manual
07
Your Heat Pump Dryer
Drain Hose
Overow Hose
max 120cm
200cm
1. Begin by pulling up the
joint of the drain hose.
2. Next pull up the upper
drain hose, avoiding any
kinks in the hose.
3. Connect the external
drain hose using the
hose holder.
4. This can be done either
through water drainage
or your laundry sink.
Power Cord
Top Board
Water Container
Drum
Lint Filter
Dryer Door
Air Inlet
Maintenance Cover
Control Panel
Hose Holder
Condensing Drain Hose
Connector
Images in this manual are for reference only,
your appliance may appear dierently.
Installation Procedure
Product Overview
Drain Hose
EHPD800W
08
Your Control Panel
Controls Key
1. On / O
Used to turn your Esatto heat pump dryer on and o.
2. Start / Pause
Press this button to start or pause drying at any time
during the cycle; handy for adding clothes mid cycle.
3. Additional Functions
These buttons are used for setting additional functions
or drying options for your cycle.
4. LED Display
The display shows the current setting, estimated program
time remaining, and any relevant status updates.
5. Drying Programs
The dial is used to select from a range of dierent drying
cycles according to the type of textile(s) being dried.
Control Overview
Delay Start
Child Lock
Clean Filters (Warning)
Anti-Crease
Intensity
My Cycle
Controls Key
Cotton +
Cotton
Iron
Delicate
Mixed
Wool
Synthetics +
Synthetics
Denim
Bulky
Sportwear
Shirts
Warm
Cool
Refresh
My Cycle
Delay Time Anti-Crease Intensity
Start | Pause
On | Off
5 3 2
14
EHPD800W
User Manual
09
Operating Instructions
Operating Your Dryer
1. Before starting the appliance ensure the power plug has
been inserted into the socket.
2. Place your laundry gently inside the drum, ensuring it
weighs below the 8kg limit.
3. Close the door carefully, taking care to avoid trapping
any items in the door. You can now switch the machine
on. The LED display will light up, and you can then select
the desired drying program.
4. For additional options you can select the ‘Delay’, ‘Time’,
‘Intensity’ and ‘Anti-Crease’ functions.
5. Finally, press the ‘Start / Pause’ button and your program
will begin, with the display showing the remaining time.
6. Once the program has nished the drum will stop,
the display will show ‘0:00’ and a tone will sound.
7. If the load is not removed, the dryer will automatically
start an ‘Anti-Crease’ cycle to avoid clothes creasing.
8. After unloading the dryer, press the ‘On / O’ button to
power o the appliance. It recommended that after
nishing, you turn o the appliance via the power point.
Using the Delay Start Function
Used for delaying the start of your program until up to 24
hours. When the delayed program starts, the program time
will start to countdown and the ‘Delay’ icon will blink.
1. To use this function, load your laundry as per usual,
pressing the ‘On / O’ button followed by the program
dial to select the desired program.
2. Additionally you can select the ‘Anti-Crease’ functions or
‘Dryness Level’ functions if required.
3. Next press the ‘Delay’ button, each press will increase the
amount of time delayed in 10 minute increments.
4. Once the desired time has been chosen, simply press the
‘Start / Pause’ button. The drying program will begin once
the set delay time has elapsed.
5. If you want to cancel the ‘Delay’ function, simply press
the ‘On / O’ button and resume from the beginning.
Extending the Drying Time
This function can be used to lengthen a drying program’s
run time. Pressing the ‘Time’ button lengthens the cycle run
time by 10 minute increments, so that you can achieve the
exact run-time desired.
Increasing the Level of Dryness
To adjust the dryness of your laundry load, press ‘Intensity’,
each press will increase the drying intensity. This function
pairs with all programs except for: ‘Cotton Iron’, ‘Delicate’,
‘Wool’ and ‘Time’.
Esatto recommends drying delicate textiles with a low
intensity, while thick and durable garments can be dried
at a higher intensity. Please note that dryness can only be
adjusted before a program starts.
Using the Anti-Crease Function
At the end of the drying cycle, the Anti-Crease time is 30
minutes by default, but can be increased to 120 minutes.
This function helps prevent laundry from creasing by
intermittently tumbling while room temperature air ows,
at the end of the cycle. Laundry can be removed at any time
during the Anti-Crease phase. Except for ‘Cool’, ‘Wool’ and
‘Refresh’, all the other programs have this function.
Programming Your ‘My Cycle’
The ‘My Cycle’ function is used to dene and save your
favourite program and settings, streamlining the drying
process in the future at the turn of a dial.
1. To set your ‘My Cycle’ begin by selecting the desired
program and any additional functions.
2. Press and hold the ‘Intensity’ button for 3 seconds until a
tone sounds, indicating your settings are now saved.
3. From then on, turning the dial to select the ‘My Cycle’
program will return to the previously saved settings.
Simply repeat both steps 1. and 2. to edit your settings.
Activating the Child Lock
The child safety lock is used to prevent unwanted operation,
particularly from curious children while the cycle is running.
1. To activate the child safety lock, press and hold the ‘Anti-
Crease’ button for 3 seconds. A small lock icon will show
on the display indicating the lock has been set. All of the
dryer’s buttons will then be deactivated except for the
‘On / O’ button.
2. To deactivate the child safety lock function, press and
hold the ‘Anti-Crease’ button for 3 seconds.
Unexpected Interruptions or Errors
If there is an unexpected stop during the drying program,
or if the dryer shows an error code please refer to page 13.
EHPD800W
10
* Cot ton +: “Cotton Extra” program tested in accordance with Regulation AS/NZS 2442.2 for energy labelling, measured in
accordance with AS/NZS 2442.2 and suitable for drying normal cotton loads at the rated load capacity.
Program Max Load Application Delay Time
Cotton
+ (Extra)
8.0kg
For single or multi-layer cotton laundry, to be dried
completely for immediate storage.
Standard
Iron function is for single layer cotton laundry allows
clothes to remain damp in preparation for ironing.
Iron
Delicate 1.0kg
For delicate laundry that is suitable for drying, or for
laundry advised to be washed at low temperatures.
Mixed 3.5kg
This function is best suited for a mixed range of fabrics,
from cotton to synthetics.
Synthetics
Standard
3.5kg
For drying thin synthetic textiles which do not require
ironing, such as easy-care shirts, baby clothes or socks.
Synthetics +
For thick multi-layer synthetic fabrics to be dried
completely for immediate storage.
Wool 1.0kg Refreshes wool items to make them fresh and uy.
Special
Denim 4.0kg Designed to dry thick garments made of denim.
Bulky 4.0kg Used to dry bed sheets, linen and other larger textiles.
Sportwear 3.0kg To dry sportswear and thin fabrics such as polyester.
Shirts 1.0kg For shirts or blouses to reduce or avoid ironing.
My Cycle — Dene and save your favourite program and settings.
—
Time Dry
Warm —
Used to dry individual items, or nish o multi-layer
garments which are less receptive to drying, such as
layered jackets, pillows or other voluminous items.
Cool — Circulates air throughout items without heating them.
Refresh
1.0kg
Refreshes clothes that have been folded for a long time,
reducing creases. For best results operate between 20
minutes up to 150 minutes max.
Drying Programs Table
Operating Instructions
User Manual
11
Care & Maintenance
Cleaning the Lint Filter
1. To clean the lint lter, rst open the dryer door. You will
notice the built in lint lter at the base of the opening,
which can be easily lifted up.
2. Open up the lter gently, and using your hands, a soft
brush or a small vacuum remove the lint on the lters.
If the lint is particularly dusty, you can use water to help.
3. Take notice of the correct orientation of the lter before
reinserting. Ensure the lter is dry before reinstalling.
WARNING: Lint accumulated on the lter will block air
circulation inside the dryer. Not cleaning the lter regularly
will increase the time it takes for clothes to dry, and increase
energy consumption. Clean the lter at least once a week.
WARNING: Never operate without the lint lter equipped.
Cleaning the Heat Exchanger
Every 6 months, lint from the heat exchanger must be
removed using a vacuum cleaner with a dusting brush
attached, using very little pressure. If the exchanger has
not been cleaned, it can eventually be damaged and the
appliance will not dry.
WARNING: Do not touch the heat exchanger directly with
your hands as it may cause injuries.
Tips for Cleaning Your Dryer
Clean the dryer with a clean and damp cloth only. Do not
use any solvent, abrasive cleaners, glass or all-purpose
cleaners, as these sprays can damage plastic surfaces and
other parts. Always wear gloves while cleaning.
For best results prepare a clean, damp cloth. Clean the door,
especially the inside window. Next clean the sealing around
the door opening, followed by the humidity sensor inside the
drum. Following the guide included on this page, remove the
lint lter and clean it as instructed. Before starting the dryer
ensure you dry all parts using a separate, soft and dry cloth.
Emptying the Water Container
1. Gently pull out the water container, making sure to keep
it level with both hands.
2. Next, slowly tilt the water container over an empty sink to
pour out the condensate water. Gently reinstall the water
container once it has been fully emptied.
WARNING: Empty the water container after each use.
Once the water container is lled completely, the program
will be paused and ‘F:UL’ will light. After the container is
emptied, restart the dryer by pressing ‘Start/Pause’ button.
WARNING: Do not under any circumstances use the dryer
without the water container. Never drink condensate water.
EHPD800W
12
For Serious Faults:
• If you experience one of the listed faults shown in the
table on page 13, or if another emergency or serious
fault occurs, immediately power o the dryer using the
controls, and then disconnect the power from the source.
• If a serious fault occurs, DO NOT attempt any repairs
yourself, instead wait for a service agent to do so.
• For assistance or to organize an authorised service agent
contact our After Sales Support by calling 1300 11 4357,
or by emailing support@residentiagroup.com.au.
• Please note that if a service agent is asked to attend
whilst the product is under warranty and nds that the
problem is not the result of an appliance fault, then you
may be liable for the cost of the call out charge.
• The appliance must be accessible for the service agent
to perform any necessary repair. If your appliance is
installed in such a way that a service agent is concerned
that damage will be caused to the appliance or your
home, then they will not complete a repair.
• Please refer to the Warranty Information to learn more.
Problem Solution
The display is not turning on.
• Check the mains power plug has been properly inserted and the power is on.
• Check if there is a power outage in your home or area. If the problem persists
contact our Support Team for guidance.
‘F:UL’ is lit on the display.
• Check the water container. If it is full, pour out the condensate water, reinsert
the water container and then restart the dryer.
• If ‘F:UL’ is still appearing despite the water container being empty, we
recommend that you contact our Support Team for guidance.
The
symbol is lit on the display.
• Check the lint lter. Carefully remove the lter and clean the accumulated
lint. After reinserting the lter, restart your dryer.
• If the
icon is still appearing despite the lint lter being clean, we
recommend that you contact our Support Team for guidance.
The drying program is not starting.
• Check the mains power plug has been properly inserted and the power is on.
• See if the water container is full. Additionally, check if the lint lter is clean.
• Ensure that the dryer door is properly closed, and no garments are snagged.
• Restart the dryer, however if the problem persists contact our Support Team.
The drying program either took too long
or the clothes were not dry enough.
• See if the water container is full. Additionally, check if the lint lter is clean.
• Consider using a higher drying intensity level, or alternatively use the Time
Dry program to extend the time clothes are spent drying.
• Ensure you are not attempting to dry over the appliance’s maximum capacity.
There are humming noises while the
dryer is running.
• The compressor is operating. This is normal and does not indicate a fault.
The dryer turns itself o after
a program has ended.
• This is normal, as the appliance turns o automatically to save energy.
Troubleshooting
For Minor Faults
User Manual
13
Technical Specications
Specications Chart
Specications Chart
Model No. EHPD800W
Rated Capacity 8.0kg
Rated Input Power 800W
Rated Voltage 220–240V ~
Rated Frequency 50Hz
Ambient Temperature +5°C ~ +35°C
Refrigerant R290
Quantity of Refrigerant 120g
GWP Rating 3
CO² – eq 0.00t
Net Weight 41kg
Size (W, D, H) 600 x 595 x 845mm
Fault Code Possible Cause Solution
‘
E3 2
’
A fault has occurred with the dryer’s
humidity sensor.
• Take note of the fault code and
please call our Support Team by
dialling 1300 11 4357 or email at
support@residentiagroup.com.au
• Next, remove the power plug from
the wall immediaely.
• Do not attempt to carry out any
repairs yourself, instead wait for a
qualied service agent to do so.
‘
E3 3
’
A fault has occurred with the dryer’s
temperature sensor.
‘
F: U L
’
The water container may be full, or
it is a fault with the water level sensor.
Note: These fault codes wll only appear if an abnormality or fault occurs. In such an occurrence, the appliance will enter
a protective state and display one of the relevant fault codes as listed above. Do not ignore these codes if they appear.
EHPD800W
14
Attach Your Receipt Here
Purchase Details
For future reference, please record the following information which can be found on
the rating plate and the date of purchase which can be found on your sales invoice.
STORE DETAILS
STORE NAME
|
ADDRESS
|
TELEPHONE
|
PURCHASE DATE
|
PRODUCT DETAILS
MODEL NO.
|
SERIAL NO.
|
User Manual
15
NEW ZEALAND WARRANTY TERMS & CONDITIONS
LAUNDRY APPLIANCES
To help care for your investment, be sure to register your
appliance online. Registration will help you if you need to
arrange service in the future, and serves as a record of your
purchase—including critical information like model number
and serial number – that you can refer to at any time. Simply
visit the below website, or ask your retailer
for help: www.esatto.house/nz/registration
WARRANTY
These products are covered by a warranty for a period of
24 months from the date of purchase, subject to the
following conditions*. The warranty covers rectication
free of charge of any fault arising from defective materials
or components, or faulty workmanship or assembly.
* The conditions above mentioned are:
1. That the purchaser carefully follows all instructions
packed with the product;
2. That the purchaser and/or installer carefully follows
the installation instructions provided and complies with
electrical wiring regulations, gas and/or plumbing codes;
3. That the purchaser carefully follows instructions
provided in the owner’s handbook relating to the proper
use and care of the product and does not use the
product for any purpose other than the domestic use for
which it has been designed;
4. Commercial use of the product for professional or
industrial purposes will void this warranty.;
5. That the product was purchased and installed in
New Zealand;
6. That this warranty does not extend to:
a) optional glass lids for hobs apart from claims which
relate to mechanical or physical damage thereof at
the date of purchase;
b) ‘consumable’ parts such as light bulbs or lters;
c) damage to ceramic glass caused by liquid or solid
spill-overs, lack of maintenance, or impact;
d) damage to surface coatings caused by cleaning or
maintenance using products not recommended by
the owner’s handbook;
e) defects caused by normal wear and tear, accident,
negligence, alteration, misuse or incorrect
installations;
f) a product dismantled, repaired or serviced by any
serviceman other than an authorised service agent;
g) a product not in possession of the original purchaser;
h) damage caused by power outages or surges
i) damage caused by pests (eg. rats, cockroaches etc.)
7. That if the product is a freestanding microwave oven or
small appliance it must be returned to the dealer/ retailer
for servicing. These products, unless stated otherwise,
have a 12 month warranty from original date of purchase
with 24 months on the microwave magnetron; Waste
disposers have a 12 month warranty.
8. The provision of service under this warranty is limited by
a 25km boundary from the retailer where the product
was purchased except for microwaves. Such travelling
outside of these limits will incur commercial cost to
be paid by you, regulated by the number of kilometres
travelled beyond the 25km limit (50km return trip).
Microwaves are to be delivered to the nearest authorised
service agent by the customer.
Please refer to your user manual for any further conditions
that may apply to your specic model.
Nothing herein contained shall be construed in any way
as excluding or limiting your rights under the Consumer
Guarantees Acts 1993.
For Service please visit www.applico.co.nz/service or
contact the dealer/retailer from whom you purchased the
product from or call the 0800 number listed below. If you
are unable to establish the date of purchase, or the fault is
not covered by this warranty, or if the product is found to
be in working order, you will be required to bear all service
call charges.
Registration of this warranty constitutes acceptance of the
terms and conditions of this warranty.
Should you require any assistance, please call Customer
Services on 0800 763 448.
Distributed by Applico Ltd. www.applico.co.nz July 2019
After registering your appliance online, we recommend you
ll out the below information for your reference and keep
this warranty card in a safe place.
Warranty (New Zealand)
— THIS WARRANTY IS VALID IN AUSTRALIA ONLY —
EHPD800W
16
WARRANTY TERMS AND CONDITIONS
LAUNDRY APPLIANCES
This document sets out the terms and conditions of the
product warranties for Residentia Group Appliances. It is
an important document. Please keep it with your proof of
purchase documents in a safe place for future reference
should you require service for your Appliance.
1. IN THIS WARRANTY
(a) ‘acceptable quality’ as referred to in clause 10 of
this warranty has the same meaning referred to in
the ACL;
(b) ‘ACL’ means Trade Practices Amendment (Australian
Consumer Law) Act (No.2) 2010;
(c) ‘Appliance’ means any Residentia Group product
purchased by you accompanied by this document;
(d) ‘ASR’ means Residentia Group authorised service
representative;
(e) ‘Residentia Group’ means Residentia Group Pty Ltd
of 165 Barkly Ave, Burnley VIC 3121, ACN 600 546 656
in respect of Appliances purchased in Australia;
(f ) ‘major failure’ as referred to in clause 10 of this
warranty has the same meaning referred to in the ACL
and includes a situation when an Appliance cannot
be repaired or it is uneconomic for Residentia Group,
at its discretion, to repair an Appliance during the
Warranty Period;
(g) ‘Warranty Period’ means:
(i) where the Appliance is used for personal,
domestic or household use (i.e. normal
single family use) as set out in the instruction
manual, the Appliance is warranted against
manufacturing defects for 24 months, following
the date of original purchase of the Appliance;
(h) ‘you’ means the purchaser of the Appliance not having
purchased the Appliance for re-sale, and ‘your’ has a
corresponding meaning.
2. This warranty only applies to Appliances purchased
and used in Australia and is in addition to (and does
not exclude, restrict, or modify in any way) any
non-excludable statutory warranties in Australia.
3. During the Warranty Period Residentia Group or its
ASR will, at no extra charge if your Appliance is readily
accessible for service, without special equipment and
subject to these terms and conditions, repair or replace
any parts which it considers to be defective. Residentia
Group or its ASR may use remanufactured parts to
repair your Appliance. You agree that any replaced
Appliances or parts become the property of Residentia
Group. This warranty does not apply to light globes,
batteries, lters, seals or similar perishable parts.
4. Parts and Appliances not supplied by Residentia Group
are not covered by this warranty.
— THIS WARRANTY IS VALID IN AUSTRALIA ONLY —
Warranty (Australia)
User Manual
17
Warranty (Australia)
5. You will bear the cost of transportation, travel and
delivery of the Appliance to and from Residentia Group
or its ASR. If you reside outside of the service area, you
will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to and
from Residentia Group or its ASR, in all instances,
unless the Appliance is transported by Residentia
Group or its ASR, the Appliance is transported at
the owner’s cost and risk while in transit to and from
Residentia Group or its ASR.
6. Proof of purchase is required before you can make
a claim under this warranty.
7. You may not make a claim under this warranty unless
the defect claimed is due to faulty or defective parts
or workmanship. Residentia Group is not liable in the
following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly
maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or
incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions
supplied with the Appliance;
(b) the Appliance is modied without authority from
Residentia Group in writing;
(c) the Appliance’s serial number or warranty seal has
been removed or defaced;
(d) the Appliance was serviced or repaired by anyone
other than Residentia Group, an authorised repairer
or ASR.
8. This warranty, the contract to which it relates and the
relationship between you and Residentia Group are
governed by the law applicable where the Appliance
was purchased.
9. To the extent permitted by law, Residentia Group
excludes all warranties and liabilities (other than as
contained in this document) including liability for any
loss or damage whether direct or indirect arising from
your purchase, use or non use of the Appliance.
10. For Appliances and services provided by Residentia
Group in Australia, the Appliances come with a
guarantee by Residentia Group that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled
to have the Appliance repaired or replaced if the
Appliance fails to be of acceptable quality and the
failure does not amount to a major failure. The benets
to you given by this warranty are in addition to your
other rights and remedies under a law in relation to the
Appliances or services to which the warranty relates.
11. At all times during the Warranty Period, Residentia
Group shall, at its discretion, determine whether repair,
replacement or refund will apply if an Appliance has a
valid warranty claim applicable to it.
12. Missing parts are not covered by warranty.
Residentia Group reserves the right to assess each
request for missing parts in a case by case basis.
Any parts that are not reported missing in the rst
week after purchase will not provide free of charge.
13. To enquire about claiming under this warranty, please
follow these steps:
(a) carefully check the operating instructions, user manual
and the terms of this warranty;
(b) have the model and serial number of the Appliance
available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
14. You accept that if you make a warranty claim,
Residentia Group and its ASR may exchange
information in relation to you to enable Residentia
Group to meet its obligations under this warranty.
IMPORTANT
Before calling for service, please ensure that the steps
in point 13 have been followed.
CONTACT SERVICE
→ 1300 11 HELP (4357)
→ support@residentiagroup.com.au
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The Australian Consumer Law requires
the inclusion of the following statement
with this warranty:
— THIS WARRANTY IS VALID IN AUSTRALIA ONLY —
EHPD800W
18
Notes
User Manual
19
Notes
A RESIDENTIA
GROUP INITIATIVE
everything
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