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77
Troubleshooting
Not Receiving Push Notifications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or
mobile device. Arlo registers your device for push notification when you log in. If
you used the logout option instead of simply exiting the app, you must log back in
to the app. You receive Arlo alerts even if your device is sleeping.
If you did all of the following and are still not getting Arlo Baby alerts, contact
NETGEAR support.
Check Air Sensor Notification Settings
Arlo Baby comes with air sensors that measure temperature, humidity, and air
quality. You can view live air sensor data and air sensor data history. You can edit
the air sensor settings and alerts.
¾ To view or edit air sensor alerts:
1. Tap the Arlo icon
on your mobile device.
You can also enter arlo.netgear.com in the address bar of a browser.
The Devices page displays. The
icons display within each camera. feed
2. Tap or click a sensor icon
The Environment Status page displays.
3. Tap or click Edit.
The Sensor Settings page displays.
4. View or change the alert settings.
Check the Rules Settings for the Camera Modes
Check the rules in your modes. Make sure that push notification is enabled in the
Monitoring On mode or in a custom mode if you created one.
¾ To check push notification in the Arlo app:
1. Tap the Arlo icon
on your mobile device.
You can also enter arlo.netgear.com in the address bar of a browser.
The Devices page displays.
2. Tap or click
on the upper right.
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