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The "Using Correct Type of Phone Cord with Fax" test failed
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
Figure 10-2 Back view of the printer
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the port on the printer.
● Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
The "Dial Tone Detection" test failed
● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd
out if other equipment is causing a problem, disconnect everything from the phone line, and then run
the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more
piece
s of the equipment is causing problems; try adding them back one at a time and rerunning the test
each time, until you identify which piece of equipment is causing the problem.
● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and
have them check the line.
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled
on the back of the printer.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
ENWW Get help in this guide 153
CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (For example, 24 AWG) UL Listed or
CSA Certified Telecommunications Line Cord.
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