HP 8028E User Manual - Page 150/204

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Fix problems with page not printing (unable to print)

To resolve print issues

Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try

the following in order:

1. Check for error messages and resolve them by following the onscreen instructions.

2. If you have an HP+ printer, verify that the printer is connected to the Internet and Original HP cartridges

are installed. HP+ printers will not print when disconnected or if non-Original HP or relled cartridges

are installed.

3. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If

your computer is connected to the printer with a wireless connection, conrm that the connection is

working.

4. Verify that the printer is not paused or oine.

To verify that the printer is not paused or oine

a. Depending on your operating system, do one of the following:

● Windows 10: From the Windows Start menu, select Windows System from the app list, select

Control Panel, and then click View devices and printers under Hardware and Sound.

● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the

Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View

devices and printers.

● Windows 7: From the Windows Start menu, click Devices and Printers.

b. Either double-click the icon for your printer or right-click the icon for your printer and select See

what’s printing to open the print queue.

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer

Oine

d. If you made any changes, try to print again.

5. Verify that the printer is set as the default printer.

To verify that the printer is set as the default printer