Before using the MUMU
FG-ADM240N
Precautions when using the product
Product placement
• Place the product away from direct sunlight and heat sources, especially in dry areas. Failure to do so may result in an electric shock or
impaired product performance.
• Install the product in a location where the power plug can be easily disconnected from the electrical outlet. Failure to do so may result in
an electrical fire or electric shock due to electrical leakage.
• Install the product on a flat and dry location. When using the product, maintain a distance of at least 15 cm(5.9 in) between the back of the
product and the wall, and a minimum height clearance of 60 cm (23.6 in) or more from the top of the product. If there is limited space or the
product is close to surrounding objects or walls, poor ventilation can hinder the flow of steam and impair the performance of the product.
Power supply
• Do not connect the product's power to a power strip with multiple power cords. Doing so may result in an electrical fire or electric shock.
• Use only the genuine power cable (AC 120 V, 60 Hz) supplied with the product. Failure to do so may result in an electrical fire or electric shock.
Usage and care
• Do not touch the power plug with wet hands. Doing so may result in an electric shock.
• Do not exceed the fill line when disposing of food waste. Doing so may damage the product.
Guidelines for food waste disposal
Types of food not suitable for disposal
Please only input food waste that falls under the category of organic kitchen waste. The product cannot process materials that are not
suitable for consumption by humans or animals. Do not dispose of the following types of food waste in the product; instead, dispose of them
as regular trash.
Type Example
Fruits
Hard shells, such as walnuts, chestnuts, peanuts, acorns, etc. Seeds of stone fruits, such as peaches
Grains
Chaff (outer rice bran), unpopped popcorn kernels
Meats
The hair or bones of animal products
Shellfish
Shells of shellfish, conchs, abalone, sea squirts, oysters, shells of crustaceans, such as crabs and crayfish, and thick fish bones
Etc.
Non-food waste, such as oriental medicine dregs, bottle caps, wooden chopsticks, etc.
You are responsible for service and repair costs of any product damage or failure due to the disposal of inappropriate food waste.
Please check the type and condition of the food before processing.
Troubleshooting
Check the voice guidance
If the following voice guidance occurs during use, please check the status of the product.
Voice Guidance Problem Troubleshooting
The bucket is not installed.
Please check.
Bucket detection
abnormality
When the bucket is not properly attached to the product, a voice guidance message will
play. Please check the status of the bucket on the product.
No food waste detected.
Please check the bucket.
Food waste
detection
abnormality
When there is little to no food waste in the bucket, a voice guidance message will play.
Please check the presence of food waste in the bucket.
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Before using the MUMU
FG-ADM240N
Check Code
If an issue occurs with the product, a Check Code will be displayed on the screen, and a voice guidance message will play. Please refer to the
following table to determine the appropriate troubleshooting steps for each Check Code.
• When a Check Code occurs, the voice guidance will repeat each time you press the Operation button ( ).
• If a Check Code with a number other than those mentioned in the following table occurs, please contact customer support at
1-844-865-9273 or www.thinkware.com. Write down the Check Code and provide it to the agent during the call to expedite the
troubleshooting process.
Check Code Problem Troubleshooting
Motor overload
When there is hardened or clumped food waste inside the bucket, this message will be
displayed. Please check the bucket and remove any remaining residue.
Impeller blockage
detected
When there is non-food waste detected inside the bucket, this message will be
displayed. Please check the bucket for any non-food waste and remove it if necessary.
Water overflow
detected
When moisture accumulates at the bottom of the filter during food waste processing,
this message will be displayed. Please detach the drain plug located at the bottom of
the back of the product and remove the moisture.
• To reset the Check Code after performing the troubleshooting steps, press and hold the Mode button ( ) for 4 or more seconds, or
disconnect the power cord from the outlet and reconnect it after 10 seconds. The product will reset and should operate normally after.
• If the Check Code continues to appear even after resetting the product, please contact customer support at 1-844-865-9273 or
www.thinkware.com. Additionally, remove any remaining food waste inside the product before requesting assistance.
Product FAQs
Do I need to keep the
power on continuously?
• It is recommended to keep the power on for the use of AI Storage Mode/Storage Mode. AI Storage Mode/
Storage Mode is a function designed to prevent food waste from spoiling and to remove odors inside the
bucket.
• When using AI Storage Mode/Storage Mode, the electricity consumption is approximately 2 kWh per month.
What is the food waste
processing capacity?
It can process up to 4 liters (1.05 gallons) of food waste at a time.
Please do not exceed the maximum fill line when disposing of food waste. Doing so may damage the
product.
Is it normal for steam to be
generated during product
usage?
• When food waste is dried out, it can generate steam. This is a normal phenomenon. The steam will gradually
dissipate over time.
• Steam can be generated due to the difference in temperature between the air coming out of the filter and the
external air.
• If there is limited space or is close to surrounding objects or walls, poor ventilation can hinder the flow of
steam and impair the performance of the product.
• Ensure that there is sufficient space around the product for proper steam discharge. For more details, please
refer to "2 Choosing an appropriate location."
Why is the compost not a
powder?
• The end result of the compost can vary depending on the type of food waste that was input.
- Fish and cooked vegetables: Fine powder form
- Raw vegetables: Small cereal like particles
• Starchy foods, such as rice or dough, can be discharged in clumps the size of red beans.
How should the rocessed
waste be disposed of?
According to current regulations, dried processed waste is classified as food waste. Please dispose of the dried
waste in a food waste bag or collection bin. The volume of the waste will be significantly reduced compared to
before processing. Also, there will be no foul odor. It is recommended to have a separate storage container to
collect the waste and dispose of it all at once.
To request product
aftersales service,
what should I do?
To request product after-sales service, please contact our customer support at 1-844-865-9273 or
www.thinkware.com. Additionally, remove any remaining food waste inside the product before requesting
assistance.
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