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- 21 -
Hints and Tips
Problem
Possible causes
What to do
The cooktop cannot
Be turned on.
No power.
Make sure the cooktop is
connected to the power supply and
that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and the
problem persists, call a qualified
technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section
‘Using your ceramic cooktop’ for
instructions.
The touch controls are
difficult to operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Care and cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction cooktop
makes a low humming
noise when used on a
high heat setting.
This is caused by the technology
of induction cooking.
This is normal, but the noise
should quieten down or disappear
completely when you decrease the
heat setting.
Fan noise coming from
the induction cooktop.
A cooling fan built into your
induction cooktop has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction cooktop off.
This is normal and needs no
action. Do not switch the power to
the induction cooktop off at the wall
while the fan is running.
Pans do not become hot
and appears in the
display.
The induction cooktop cannot
detect the pan because it is not
suitable for induction cooking.
The induction cooktop cannot detect
the pan because it is too small for
the cooking zone or not properly
centered on it.
Use cookware suitable for
induction cooking. See section
‘Choosing the right cookware’.
Centre the pan and make sure that
its base matches the size of the
cooking zone.
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