LG Electronics A923KGMP Cordless Stick Vacuum User Manual

OWNER'S MANUAL

VACUUM CLEANER

Read this owner's manual thoroughly before operating the

appliance and keep it handy for reference at all times.

ENGLISH

A9**********

MFL71780989

Rev.00_061424

www.lg.com

Scan to see the online manual.

TABLE OF CONTENTS

3 IMPORTANT SAFETY

INSTRUCTIONS

3 READ ALL INSTRUCTIONS BEFORE USE

3 WARNING STATEMENTS

8 CAUTION STATEMENTS

9 INSTALLATION

9 Product Overview

12 Installing the Charging Station

15 Storing the Accessories

17 OPERATION

17 Getting Started

19 Charging the Battery

20 Using the Mop Nozzle

22 Using the Nozzles and Tools

26 SMART FUNCTIONS

26 Using LG ThinQ Application

29 Smart Diagnosis

Function

30 MAINTENANCE

30 Cleaning the Appliance

33 Cleaning the Nozzle

38 TROUBLESHOOTING

38 Before Calling for Service

41 LIMITED WARRANTY

41 USA

45 CANADA

3IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Safety Messages

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and

follow all safety messages.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,

and tell you what may happen if the instructions are not followed.

WARNING STATEMENTS

WARNING

• To reduce the risk of explosion, fire, death, electric shock, injury or scalding to persons when using this

product, follow basic precautions, including the following:

Technical Safety

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or

mental capabilities, or lack of experience and knowledge, unless they have been given supervision or

instruction concerning use of the appliance by a person responsible for their safety.

• Do not allow the appliance to be used as a toy. Close attention is necessary when used by or near

children.

• Do not allow children to play with or hang on the appliance.

• Do not use the appliance with a damaged power cord or plug. The cord must be replaced. If the

appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water,

return it to an LG Electronics service center.

• Do not pull or carry by the cord, use the cord as a handle, close a door on the cord, or pull the cord

around sharp edges or corners. Do not run the appliance over the cord. Keep the cord away from heated

surfaces.

• Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord.

• Place the cords from other appliances out of the area to be cleaned.

• Have servicing performed by a qualified repair person using only identical replacement parts. This will

ensure that the safety of the product is maintained.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages

will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

You may be killed or seriously injured if you do not follow instructions.

CAUTION

You may be injured or cause damage to the product if you do not follow instructions.

4 IMPORTANT SAFETY INSTRUCTIONS

Battery

• Never use the battery, adapter, and the charging station from other appliances with this appliance. Use

only the battery and the charging station provided by LG Electronics.

• Use appliances only with specifically designated battery packs. Use of any other battery packs may

create a risk of injury and fire.

• Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of

battery pack may create a risk of fire when used with another battery pack.

• Never use the battery, adapter, and the charging station from this appliance with other appliances.

• Unplug the power cord and remove the battery if the appliance will not be used for an extended period

of time.

• Do not use modified or damaged batteries.

• When disposing of the battery or the appliance, remove the battery from the appliance and safely

dispose of it.

• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may

exhibit unpredictable behavior resulting in fire, explosion or risk of injury.

• Do not disassemble, remove or short-circuit the battery.

• Have the battery replaced when it is no longer able to hold a charge.

• Refer to the Charging the Battery section instructions for the method of replacing the battery.

• When disposing of this appliance, follow regulations for disposal of rechargeable lithium-ion batteries.

• Follow all local ordinances and regulations when handling or disposing of the battery.

• Disconnect the battery pack before cleaning or servicing.

• Prevent unintentional starting. Ensure the switch is in the off position before connecting to the battery

pack, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or

energizing an appliance that has the switch on invites accidents.

• Disconnect the battery pack from the appliance before making any adjustments, changing accessories,

or storing the appliance. Such preventive safety measures reduce the risk of starting the appliance

accidentally.

• When the battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys,

nails, screws or other small metal objects, that can make a connection from one terminal to another.

Shorting the battery terminals together may cause burns or a fire.

• Under abusive conditions, liquid may be ejected from the battery. If this happens, avoid contact. If

contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help.

Liquid ejected from the battery may cause irritation or burns.

• Do not modify or attempt to repair the appliance or the battery pack (as applicable) except as indicated

in the instructions for use and care.

Battery Specifications

• One or two batteries are provided. The number of batteries varies depending on the model purchased.

Installation

• To avoid an electrical shock or fire, do not install, charge or store the appliance where it may be exposed

to water, rainfall or high humidity.

• Install, charge and store the appliance in a well-ventilated place.

Model name EAC63382208 EAC63758603

Type Rechargeable Lithium-ion Battery Rechargeable Lithium-ion Battery

Rated Capacity 2.4 Ah 2.4 Ah

5IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

• Avoid operating the appliance in areas where there is a risk of leakage of flammable gas, industrial oil or

metallic dust.

• Do not store or install the appliance, power cord or plug near heating devices or open flames.

• Install the charging station on a firm, level surface.

• To prevent tipping, self-standing mode installations should be anchored to the wall using the provided

stand anchoring screw, anchoring block and double-sided tape.

• In wall-mounted mode installations, the charging station should be secured tightly to the wall using the

provided wall anchoring screws.

• Use the anchoring screws only when attaching to concrete or similar solid surfaces.

• Never drill into a wall without first checking that the area behind it is free from power conduits,

plumbing, vents, or cables.

• Do not use or store the appliance at temperatures below 41 °F (5°C) or above 100 °F (38°C).

• Do not store or install the appliance where it is exposed to temperatures below freezing or exposed to

outdoor weather conditions.

• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord or

plug.

Operation

• Use only as described in this manual. Use only manufacturer’s recommended attachment.

• This appliance is designed for normal indoor domestic use only. It is not to be used for any non-

residential, commercial, or industrial application.

• Do not use or store the appliance in any outdoor location, garage environment or on wet surfaces.

• This product should only be used with a 100 V - 240 V~ 50/60 Hz outlet. Make sure to check the power

specifications of the place where you intend to use the appliance.

• Do not handle the power cord, plug, or appliance controls with wet hands.

• Wipe any moisture or dirt off the cord or plug with a dry cloth.

• Unplug the power cord using the plug, not the cord. Pulling on the cord can damage it and result in

electric shock or fire.

• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has

missing or broken parts, including a damaged cord or plug. Take it to an authorized LG Electronics

service center or dealer for assistance.

• Do not apply excessive force to the power cord to bend it, or place it under a heavy object as this will

damage it.

• Do not use multiple-outlet adapters with this appliance. Make sure to use a power socket with a capacity

of 10 A.

• Do not plug the appliance into a damaged or loose outlet.

• Make sure to unplug the power cord when the appliance is not to be used for an extended period of

time.

• Do not damage, alter, excessively bend, twist, pull, pinch or heat the power cord.

• Before using the appliance, remove any wire or string on the floor.

• Avoid touching the prongs of the power plug with your finger(s) when unplugging the power cord.

• Do not cover the power cord with a rug or carpeting.

• Push the power plug firmly into the wall outlet so that it is not loose.

• If the product has been submerged, contact an LG Electronics service center or dealer for instructions

before resuming use.

• If the product makes a strange noise or emits an odor or smoke, discontinue use and contact an LG

Electronics customer information center.

6 IMPORTANT SAFETY INSTRUCTIONS

• Only qualified technicians or service personnel from LG Electronics may disassemble, repair or modify

the appliance.

• Never insert a sharp metal object such as a pin, nail or knife in a hole or gap in the appliance or the

charging station.

• Do not vacuum liquids with this appliance. Make sure that no water, beverage or detergent gets inside

the appliance or the charging station.

• Do not allow the appliance to sweep up blades, thumb tacks, sawdust, sharp objects, or hot or cold

ashes.

• Do not allow children to use the appliance.

• Do not let children or pets get close to the appliance when using, charging or storing.

• Do not insert the nozzle or tools in your mouth.

• Keep clothing and hair, fingers, or other parts of the body away from openings and moving parts.

• Do not operate the appliance with the suction inlet or outlet blocked.

• Do not use in an enclosed space where vapors are present from paint thinner, mothproofing substances,

flammable dust or other explosive or toxic materials.

• Make sure that the filter is installed before use.

• Do not use with the dust bin opened.

• Do not touch the charging terminals on the appliance or the charging station, or insert an electrified

object inside the appliance or the station.

• Always store the appliance on the self-standing or wall-mounted charging station when it is not in use.

• Do not lean the appliance on walls, chairs or tables.

• If the earth leakage breaker is tripped when the product is put on the charging station, immediately

remove the appliance from the charging station. Contact an LG Electronics customer service center.

• Use extra care when cleaning on stairs.

• Do not use or store a heating device or flammable substance (ether, benzene, alcohol, chemicals,

combustible sprays, insecticide, air freshener or cosmetics) in close proximity to the appliance.

• Do not attempt to clean up a liquid substance (water, beverage), odorous substances (candy, chocolate,

pet excrement), metal objects (blades, pins), flammable substances, surfactants, or glass shards with this

appliance.

• In the event of a gas leak (natural gas, propane gas, etc.) do not operate this or any other appliance.

Open a window or door to ventilate the area immediately.

• Do not hold the charging station upside down with the battery in the charging station.

• Do not expose the appliance, and the battery in particular, to heat, a heating device or direct sunlight.

• Do not keep the appliance or its battery inside a vehicle which is exposed to direct sunlight.

• Never allow any water, beverage or detergent to get inside the battery.

• Do not apply physical impacts to the battery.

• Do not insert any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair,

and anything that may reduce airflow.

• Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they

may be present.

• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

• Do not use the appliance without the dust bin and filters in place.

Maintenance

• Make sure to unplug the power cord when cleaning or maintaining the charging station.

• Do not wash the inlet port or the dust bin with water or detergent.

• Do not use detergents, polishes or air fresheners to clean the dust bin.

7IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

• Do not spray or use water, flammable materials such as gasoline or thinners, or surfactants such as

detergent or bath soap near the appliance.

• Wash hands after handling nozzles. The nozzles contain carbon fiber, and contact may cause minor skin

irritation.

Disposal

• Keep packing materials out of the reach of children. Packaging materials can pose a suffocation risk for

children.

• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children

might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight

chambers.

• Dispose of this appliance according to local, state, and regional laws and regulations.

• Contact your local city council or the related government authority before disposing of this appliance.

• In case a rechargeable battery is included in this product, the entire device should be recycled in

compliance with rechargeable battery recycling standards because of the internal battery. To dispose of

properly, call (800) 822-8837 or visit www.call2recycle.org.

Mop Nozzle

• Do not use the mop nozzle to clean up sharp objects such as glass shards, wires, blades, or pins. The

sharp objects could become embedded in the mop pads and cause injury when you clean the pads.

8 IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

CAUTION STATEMENTS

CAUTION

• To reduce the risk of injury to persons, malfunction, or damage to the product or property when using

the appliance, follow basic safety precautions, including the following:

Operation

• This appliance has a built-in safety device to prevent damage from overheating. If the appliance

becomes overheated after extended use, it may automatically turn off. If this occurs, leave the appliance

in a cool, well-ventilated area for about an hour before turning on the power again.

• Do not subject the product to shocks or drop it.

• Secure the appliance in the charging station when not in use, to avoid it falling over.

• Do not install wet or damp filters.

• Make sure to wipe up any liquids such as water or oil, or pet excrement from the floor before using the

appliance.

• Do not clean the product with a volatile or organic solvent (thinner or acetone).

• Always use a soft cloth to clean the appliance.

• Remain aware of your surroundings while using the appliance to avoid colliding with people or animals.

• Do not kick or apply force to the appliance.

• Do not put any object other than the appliance, especially a metallic or magnetic object, on the charging

station.

• Do not clean the same spot repeatedly for an extended period of time.

• Vibration from the inlet port or rotating brush may damage the floor or the carpet.

• Keep fingers away from pinch points when assembling the appliance or the charging station.

• Do not let a child or a pet hang onto the charging station.

• Follow all applicable state and local codes and regulations when installing the mounting station.

• Do not use the double-sided tape to anchor the charging station on wallpaper. Use the provided screws

to anchor the charging station. The weight of the charging station and the appliance could damage the

paper.

• Do not apply force or any impact to the cyclonic mesh filter.

• Do not remove the battery during operation.

Mop Nozzle

• Do not use the mop nozzle for purposes other than domestic floor cleaning. The product is not designed

for purposes such as polishing a car or cleaning windows.

• When using the mop nozzle, always attach the mop pads.

• Do not clean coated, rough or delicate floating floors or any kind of carpet with the mop nozzle.

• Do not use the mop nozzle to clean the same spot repeatedly for an extended period of time.

• Do not step on the mop nozzle.

• Wet floors can pose a slip hazard. Allow floors to dry completely before allowing anyone to walk on

them.

• Do not store the appliance with a full water tank attached to the mop nozzle.

9INSTALLATION

ENGLISH

INSTALLATION

Product Overview

The images in this guide may be different from the actual components and accessories, which are subject

to change by the manufacturer without prior notice for product improvement purposes.

NOTE

• For your safety and for extended product life, use only authorized components. The manufacturer is not

responsible for product malfunction, property damage or bodily injury caused by the use of separately

purchased unauthorized components, parts, or non-LG products.

Front View

† This feature is only available on some models.

a Charging Station

b Auxiliary Charging Station

c Battery (Dual Battery

†

)

d Product Body

e Extension Pipe

f Nozzle

g Floor Stand Dock

h Floor Stand Pipe

i Adapter

j Detachable Nozzle Storage

k Tool Holders

l Exhaust Filter

m Pre-filter

n Kompressor Lever

o Cyclonic Mesh Filter

NOTE

• The floor stand dock and floor stand pipe are not

installed in wall-mount installation.

10 INSTALLATION

Accessories

Included Accessories

a Charging Station

b Extension Pipe

c Adapter

d Pre-filter

e Battery (Dual Battery

†

)

f Floor Stand Dock

†

g Floor Stand Pipe

†

Basic Accessories

a Combination Tool

b Crevice Tool

Nozzles

a Universal Nozzle

†

b Slim Hard Floor Nozzle

†

c Dual Floor Max Nozzle

†

d Bedding Nozzle

†

e Pet Nozzle

†

Installation Kit

a Wall Anchoring Block

†

b Double-Sided Tape

†

c Drywall Anchor

†

d Wall Anchoring Screw

†

e Stand Anchoring Screw

†

Tools and Accessory Bag

a Hard Dirt Tool

†

b Mattress Tool

†

c Multi-angle Tool

†

d Flexible Crevice Tool

†

e Flexible Hose Extension

†

f Accessory Bag

†

Mop Kit

11INSTALLATION

ENGLISH

a Mop Nozzle

†

b Detachable Nozzle and Mop Pads Storage

†

c Mop Pads for General Cleaning

†

† This accessory is only available on some models.

NOTE

• The mop pads, batteries, exhaust filter and the

pre-filter will eventually need to be replaced.

Contact an LG Electronics customer service

center.

Specifications

Appliance

• Dimensions are given for the assembled product body, extension pipe and nozzle.

• Battery run time is the result of using a fully charged battery according to the LG Electronics test

standard. Results may be different depending on actual use environment and period of use.

• Recommended maximum run time when using the mop nozzle is 80 minutes. Otherwise, the motor may

overheat.

† The nozzle contains the direct drive motor that rotates the nozzle cleaning head directly.

Charger Adapter

Model A9**********

Dimensions

(Width X Depth X

Height)

10.2 in X 10.6 in X 44.1 in

260 mm X 270 mm x 1120 mm

Weight Approximately 6.29 lb (2.9 kg)

Power Consumption 370 W in Turbo Mode (Maximum 590 W)

120 W in Power Mode

68 W in Normal Mode

Battery Run Time

(Using two batteries)

Using with the Nozzle

†

Up to 12 minutes in Turbo Mode

Up to 40 minutes in Power Mode

Up to 80 minutes in Normal Mode

Using with the Tool

Up to 14 minutes in Turbo Mode

Up to 60 minutes in Power Mode

Up to 120 minutes in Normal Mode

Battery Run Time

(Using one battery)

Using with the Nozzle

†

Up to 6 minutes in Turbo Mode

Up to 20 minutes in Power Mode

Up to 40 minutes in Normal Mode

Using with the Tool

Up to 7 minutes in Turbo Mode

Up to 30 minutes in Power Mode

Up to 60 minutes in Normal Mode

Model ADC-30FSA-30 29430EPCU

Input 100 V - 240 V~, 50/60 Hz, 0.8 A

Output DC 29.4 V, 1.0 A

12 INSTALLATION

Installing the Charging

Station

CAUTION

• Do not allow children or pets to hang onto the

charging station. They could be injured or cause

damage to the appliance.

• Take care not to drop the product parts while

unpacking them to avoid appliance damage or

personal injury.

NOTE

• The cost of a service call to install or reinstall the

charging station is not covered under the

warranty.

Self-Standing Installation

Follow the steps below to install the charging

station on a hard and level floor.

WARNING

• To prevent tipping, self-standing mode

installations should be anchored to the wall

using the provided stand anchoring screw,

anchoring block and double-sided tape.

CAUTION

• Do not use double-sided tape to attach the

charging station to wallpaper. The weight of the

charging station and the product body could

damage the paper.

• Use the stand anchoring screw on concrete or

solid walls. If the appliance is not anchored

securely and falls, it could result in damage to

property or the product.

• Keep fingers away from pinch points when

assembling the appliance or the charging

station.

NOTE

• The charging station can be removed as needed.

To remove it, hold the floor stand dock steady

and pull up on the charging station.

• Once assembled, the floor stand dock and the

floor stand pipe cannot be disassembled.

1 Place the floor stand dock on a hard and level

floor and assemble the floor stand pipe.

2 Clip the power cord tidily into the cord keeper

a on the back of the floor stand pipe.

3 Slide the detachable nozzle storage onto the

floor stand pipe.

• Make sure not to pinch or tangle the power

cord behind the mop pads storage.

13INSTALLATION

ENGLISH

4 Assemble the charging station onto the top of

the floor stand pipe.

5 Connect the power adapter to the port on the

back of the charging station.

6 Drill a hole in the wall and insert the drywall

anchor b if needed.

• Before drilling, make sure that there are no

pipes or electrical wires inside the wall at

the desired location.

• For drywall anchor: use 1/4″ (6.5 mm) drill

bit

• For concrete or wall stud: use 1/8″ (3 mm)

drill bit

• If screwing into drywall, use the drywall

anchor.

7 Align the wall anchoring block c of the

charging station, and fix the charging station

to the wall by tightening the anchoring screw

d all the way.

8 Plug the power cord into the power outlet.

Using Double-Sided Tape to Secure the

Appliance

1 Use the double-sided tape a to attach the

wall anchoring block b to the charging

station.

• Remove the center section of double-sided

tape before attaching it to the wall

anchoring block.

2 Attach the second piece of double-sided tape

to the other side of the wall anchoring block

to secure it to the wall.

• Do not use double-sided tape on wallpaper.

Wall-Mounted Installation

For wall-mounted installations, the charging

station must be attached securely to the wall using

the provided (short) wall anchoring screws.

• The detachable nozzle storage cannot be

attached to the charging station in a wall-

mounted installation.

14 INSTALLATION

CAUTION

• Do not use double-sided tape to attach the

charging station to wallpaper. The weight of the

charging station and the product body could

damage the paper.

• Use the stand anchoring screw on concrete or

solid walls. If the appliance is not anchored

securely and falls, it could result in damage to

property or the product.

1 Connect the power adapter to the port on the

back of the charging station.

2 Drill 2 holes and insert the drywall anchors (if

needed) at least 3.25 ft (1 m) from the floor

and near enough to easily reach a power

outlet.

• Before drilling, make sure that there are no

pipes or electrical wires inside the wall at

the desired location.

• For drywall anchor: use 1/4″ (6.5 mm) drill

bit

• For concrete or wall stud: use 1/8″ (3 mm)

drill bit

• If screwing into drywall, use the drywall

anchors.

3 Attach the charging station to the wall with

the wall anchoring screws.

4 Plug the power cord into the power outlet.

Compact Installation

For safety and convenience, install the charging

station using the self-standing or wall-mounted

installation methods. If you choose not to install

the charging station, place it on a level floor for

charging or storage.

1 Connect the power adapter to the port on the

back of the charging station.

2 Place the charging station on a hard and level

floor.

3 Separate the extension pipe and nozzle from

the product body before charging or storing

the appliance.

4 Plug the power cord into the power outlet.

3.25 ft

15INSTALLATION

ENGLISH

CAUTION

• Leaving the appliance on a level floor for a long

time with the extension pipe and nozzle

attached may damage the appliance.

Assembling the Appliance

Follow these steps to safely assemble the

appliance.

1 Firmly attach the extension pipe c, nozzle d,

or tool onto the product body a.

• To detach the extension pipe, press the

extension pipe release button b.

2 Put the product body on the charging station.

•See Charging the Battery for instructions

on installing and charging the battery.

Storing the Accessories

Storing the Tools

Store the frequently used tools such as the

combination tool and crevice tool at the bottom of

the charging station.

• To remove a tool, press the release button at the

front of the tool.

Storing in the Accessory Bag

If the accessory bag is included in the model you

purchased, you can store the tool in the accessory

bag.

CAUTION

• Do not store the product body or battery in the

accessory bag. If the appliance or battery are

damaged, it could cause an explosion or fire.

• Do not throw or drop the accessory bag

containing accessories. It may damage the

appliance or cause personal injury.

NOTE

• Do not use the accessory bag for purposes other

than for storage of nozzles or tools.

Storing the Nozzles

When a nozzle is not in use, store it in the

convenient detachable nozzle storage so you can

easily find it.

• The nozzle storage cradle is compatible with the

Universal Nozzle or Slim Hard Floor Nozzle.

16 INSTALLATION

Storing the Mop Pads

Up to 2 mop pads can be stored in the detachable

mop pads storage.

• Make sure that the mop pads are completely dry

before storing them to prevent unpleasant

odors.

17OPERATION

ENGLISH

OPERATION

Getting Started

Before Using the Appliance

• Make sure that the exhaust filter and pre-filter

are properly assembled before using the

appliance.

• Close the dust bin cover properly before using

the appliance. If the dust bin cover is left open,

the suction strength may deteriorate and affect

the cleaning performance.

• This appliance has a built-in safety device to

prevent overheating. If the appliance becomes

overheated after extended use, it may

automatically turn off. If this occurs, leave the

appliance in a cool, well-ventilated area for

about an hour before turning on the power

again.

• Make sure to remove any foreign objects such as

socks or stockings before using the appliance.

Foreign objects on the inlet port or extension

pipe will prevent the appliance from functioning

properly.

• Environmental conditions such as temperature

and humidity may cause static electricity to

accumulate on the appliance. Please contact an

LG Electronics customer information center if

the problem persists.

• Please use the product at normal room

temperatures as the battery runtime may

deteriorate severely if used at temperatures

lower than 41 °F (5°C) or higher than 100 °F

(38°C) for an extended period of time.

• Do not use the appliance to suck up oils or any

liquids, including water.

• Support the bottom of the appliance when

cleaning an elevated surface.

• Store the appliance in the charging station or

place it flat on the floor when not in use. Leaning

the appliance against a wall or chair can result in

product damage or personal injury if the

appliance falls.

• To avoid scratches on polished floors, keep the

brushes of the nozzles and tools free from grit,

sand, or abrasive objects.

• Refer to the Specifications section for battery

runtime details.

• The battery runtime is dependent on the surface

type and the suction power.

• Follow manufacturer’s recommendations when

cleaning flooring, carpets, and rugs.

• Do not use tools to clean a TV, monitor or LCD

display as they may scratch these surfaces.

Assembling Attachments

Nozzles and tools can be attached to either the

product body or the end of the extension pipe.

CAUTION

• Running the appliance for a long period of time

with a tool connected may cause the motor to

overheat.

• This appliance has a built-in safety device to

prevent overheating. If the appliance becomes

overheated after extended use, it may

automatically turn off. If this occurs, leave the

appliance in a cool, well-ventilated area for

about an hour before turning on the power

again.

• Do not use the Kompressor lever while the

appliance is running. Doing so may cause

product damage.

1 Insert the fully charged battery a into the

cavity at the bottom of the handle on the

product body.

2 Attach the nozzles, tools, or extension pipe by

sliding them onto the inlet b on the body

until they click into place. The nozzles and

tools can also be attached to the end of the

extension pipe b.

• Detach the accessories by pressing the

release button c.

18 OPERATION

3 Adjust the extension pipe by pressing the

length adjustment button d on the back of

the pipe and sliding until it clicks into place at

the desired length.

• The extension pipe extends in four steps.

4 Press the Power button to activate the

Normal mode.

• To turn off the appliance, press the Power

button again.

Adjusting the Suction Power

Adjust the suction power using the suction power

adjustment button on the handle.

a Power Button

• Press the Power button to turn the appliance

on or off.

•Press the Power button to activate Power

mode.

b Suction Power Up (+) Button / Turbo Mode

• Press the + button to increase the suction

power. (Power~Turbo)

c Suction Power Down (-) Button / Wi-Fi Mode

• Press the - button to decrease the suction

power. (Turbo~Power~Normal)

• Press and hold the - button for 3 seconds to

activate Wi-Fi and connect the appliance in

the LG ThinQ application.

Display

The handle of the appliance displays indicators for

clogged objects, filter cleaning alerts, appliance

connection status, and the remaining battery

charge.

a Clogged Objects Indicator

• This indicator lights up when the interior of

the product body, extension pipe, inlets,

nozzle, exhaust filter, pre-filter, or cyclonic

mesh filter is clogged with foreign objects.

• If clogging persists, the motor will cycle and

the appliance will shut off. Remove the

foreign objects and clean the exhaust filter,

pre-filter and cyclonic mesh filter following

the steps in the Removing Foreign Objects

section.

b Filter Cleaning Cycle Alarm Indicator

• This indicator lights up when the appliance is

used for a certain period of time. Clean the

exhaust filter, pre-filter and cyclonic mesh

filter if necessary.

c Wi-Fi Indicator

• This indicator blinks when the appliance is

connecting to the LG ThinQ application or

home Wi-Fi network, and the indicator lights

up when the connection is complete.

d Battery Level Indicator

• The remaining battery level is displayed in 3

stages according to the remaining battery

power.

• The battery level indicator blinks when the

battery needs to be charged.

• As the product is charging, bars light up on

the battery level indicator to indicate the level

of charge.

• When charging is complete, the battery level

indicator lights up briefly and then turns off

to save energy.

19OPERATION

ENGLISH

Charging the Battery

Before Charging the Battery

• Make sure that the adapter is connected to both

the charging station and the power outlet.

• Fully charging a single battery usually takes

about 4 hours. It will take twice as long to charge

both the main and auxiliary batteries.

• The battery will not be charged if the indoor

temperature is below 41 °F (5°C). Only charge

the battery when indoor temperatures are

between 41 °F (5°C) and 100 °F (38 °C).

• The battery will eventually need to be replaced.

Due to the battery characteristics, runtime is

shortened after using the appliance repeatedly

for an extended period.

• The last bar on the battery indicator begins to

blink when the battery needs to be recharged.

Use the appliance with a fully charged battery.

• If the main battery is charging on the charging

station, the auxiliary battery will only start

charging once the main battery is fully charged.

• To maintain battery life on dual-battery models,

swap the positions of the two batteries

periodically, between the main body and the

auxiliary charging station.

Charging the Product Body

Storing the appliance on the charging station

automatically recharges the battery.

1 Press the Power button to turn the appliance

off.

2 Put the product body onto the charging

station by aligning it to the hook a of the

charging station.

• The battery level indicator starts to blink

and begins charging the battery.

• When charging is complete, the battery

level indicator lights up briefly and then

turns off to save energy.

• If you don't hear a beep, reload the

appliance on the charging station.

WARNING

• Make sure to securely fit the product body onto

the charging station. If the appliance falls off the

charging station, it could cause injuries, property

damage or product damage.

Charging the Auxiliary Battery

An auxiliary battery can be stored and charged in

the base of the charging station.

CAUTION

• Keep fingers away from pinch points when

assembling or disassembling the battery from

the product body or the charging station to

avoid personal injury.

1 Remove the discharged battery from the

product body by pressing the battery release

button on either side of the battery and

pulling.

2 Insert the discharged battery into the

auxiliary charging station.

• The battery will only fit into the cavity if

aligned properly.

• The auxiliary charging indicator blinks while

recharging is in progress.

• When charging is complete, the auxiliary

charging indicator lights up briefly and then

turns off to save energy.

20 OPERATION

Using the Mop Nozzle

Before Use

• You cannot adjust the rotation speed of the mop

plates on the mop nozzle.

• To prevent product damage, the mop plate will

automatically stop if there are foreign objects

stuck in the plate or if it is subjected to a strong

impact. Turn the appliance off immediately and

remove the foreign objects or obstructions

before resuming use.

• If you hear a noise while mopping, the mop pad

may have dropped off the mop plate. Turn off

the product immediately and reattach the pad to

the mop plate before resuming use.

• Do not use a soiled mop pad to clean floors.

• Set the water adjustment button to the STOP

position before carrying the appliance around

with the mop nozzle attached.

• Use only authorized LG Electronics mop pads.

• Take care not to accidentally hit the Water

Adjustment button at the rear of the mop

nozzle while cleaning around chairs or table

legs. The water supply level could change or be

turned to STOP.

Using the Mop Nozzle

This accessory is only available on some models.

When the mop nozzle is attached, the suction is

turned off and only the mop function operates.

Press the Power

t button to turn the mop on/off.

• The rotation speed of the mop plates is constant

and cannot be adjusted.

CAUTION

• Do not assemble or disassemble the nozzle while

the appliance is turned on. Doing so may result

in injury.

• Set the water adjustment button to the STOP

position when not using the appliance for an

extended period of time. Failure to do so may

result in product failure.

• Do not let the appliance stand on the floor while

the wet mop pads are attached. Doing so may

result in damage or swelling of wood flooring.

• Do not use on PVC or polyurethane mats for

infants or children. Friction can cause the motor

to overheat.

NOTE

• If you use the mop nozzle for a long time, the

motor may overheat. (Recommended maximum

run time is 80 minutes.) If the motor overheats, a

safety function is activated and the appliance

automatically turns off. Set the appliance in a

cool, well-ventilated place and allow it to cool

down for about an hour before resuming use.

Filling the Water Tank

Before mopping, you must fill the water tank and

attach it to the mop nozzle.

1 Press the PUSH button a to remove the

water tank from the mop nozzle.

2 Open the water inlet cap b on the side of the

water tank and fill the tank with water using

the water tank filler c.

• Open only one water inlet cap to fill the

water. Opening both caps may cause the

water to flush.

• Do not fill the tank over the MAX line d.

• Do not use detergent or any liquid other

than water in the water tank.

• The tank can be filled from either end.

21OPERATION

ENGLISH

3 Close the water inlet cap tightly.

• If the water inlet cap is not closed properly,

water may leak.

4 Attach the water tank to the mop nozzle

again.

• Insert the 2 tabs e at the front of the water

tank into the slots f on the top of the mop

nozzle. Lower the back of the water tank

into place.

• Press down at the center g to lock the tank

in place.

Attaching the Mop Pads

Use the standard mop pads for general cleaning.

For stubborn stains, use the heavy duty mop pads.

WARNING

• To avoid injury, do not attach the mop pads

while the mop plates are moving.

• Do not insert your hand between the rotating

mop plates. Doing so may result in injury.

1 Wet both sides of the mop pads with water

and squeeze out any excess water before

attaching the pads.

• Do not attach pads while they are dripping

wet.

• Attaching and using mop pads while they

are dry may affect the cleaning

performance.

2 Place the mop nozzle upside down on the

floor.

3 Align and attach the center of the mop pad

with the center of the mop plates.

• Press firmly to attach the Velcro on the mop

pad to the mop plate. Attaching the mop

pad upside down or improperly may affect

the cleaning performance.

4 Attach the mop nozzle to the appliance.

Adjusting the Amount of Water

Press the Water Adjustment button at the rear of

the mop nozzle to adjust the amount of water

released onto the mop pad.

• High Mode: Press the High Mode button a all

the way down to clean ingrained dirt or supply a

large amount of water.

• Low Mode: Press the Low Mode button b all

the way down to supply a small amount of water

for cleaning wood or other flooring that can be

damaged by too much water.

• STOP: Press the Low Mode or High Mode

button halfway to toggle back to the STOP

position. This stops the supply of water so you

can go over areas that are already wet.

• By default, the water adjustment button is set to

STOP.

Using the Mop Nozzle

1 Attach the water tank and mop pads to the

mop nozzle.

2 Press the Water Adjustment button to adjust

the amount of water.

3 Press the Power t button to start cleaning.

22 OPERATION

Drying the Water Tank and Mop

Pads

Drying the Water Tank

When cleaning is completed, make sure to empty

the water tank and dry it before storing the mop

nozzle.

CAUTION

• Turn the water inlet caps to make sure they

remain open when storing the water tank. If the

caps are closed and the tank is not completely

dry, the trapped moisture can cause odors.

• Do not remove the water inlet caps from the

water tank. The caps may tear.

• Do not add detergent, vinegar or baking soda to

the water tank when washing. It is not easily

removed from the water tank, and may soil

floors.

• After cleaning, wipe off any remaining water

from the water supply inlet

a on the mop nozzle

with a soft cloth. The water could drip onto the

floor and damage it.

• Do not pull or stretch the rubber gasket on the

water supply inlet. Doing so may tear or damage

it.

1 Open the 2 water inlet caps a on the sides of

the water tank and empty the water tank.

Shake the water tank to remove any

remaining water.

2 Leave the 2 water inlet caps open and allow

the water tank to dry in a well-ventilated area

out of direct sunlight for at least 24 hours.

• Only store the water tank once it is

completely empty and dry. Moisture or

residual water in the tank may cause odor.

Drying the Mop Pads

After using the mop pads, hand wash them and

allow them to dry before storing them.

CAUTION

• Follow these precautions to prevent mop pads

from becoming deformed.

- Do not use bleach or fabric softener when

washing the mop pads.

- Do not dry the pads in a clothes dryer.

- Do not boil the mop pads.

1 Separate the mop pads from the mop plates.

2 Hand wash the pads with a neutral detergent.

3 Set the pads in a well-ventilated area out of

direct sunlight for at least 24 hours or until

completely dry.

• Storing the mop pads before they are

completely dry may cause odors.

Using the Nozzles and Tools

Before Using the Nozzles and Tools

Some accessories are only available on some

models.

23OPERATION

ENGLISH

Specialized attachments can help you clean more

effectively. Tools and nozzles can be attached to

the product body or the extension pipe.

• Adjust the suction power if the inlet gets stuck

on the floor, carpet, or bedding.

• Each nozzle is equipped with a motor and may

make a sound when operating.

CAUTION

• Do not use the Hard Floor Nozzle or Universal

Nozzle on PVC or polyurethane mats for infants

and children. The mat may stick to the nozzle,

making it difficult to operate, causing damage to

the mat or static electricity on the appliance.

Clean mats using the crevice tool.

Universal Nozzle

Use this nozzle to clean carpets or rugs.

• If used on hard flooring, this nozzle will be noisy.

Slim Hard Floor Nozzle

Use this nozzle to clean hard floor surfaces.

Dual Floor Max Nozzle

Use this nozzle to clean carpets, rugs or hard floor

surfaces.

Bedding Nozzle

This nozzle lets you clean sheets and bedding

more effectively. It removes dust in bedding using

strong suction and a punching motion.

• Lower the suction level when vacuuming

bedding such as duvet covers to avoid the thin

fabric getting sucked into the nozzle.

Pet Nozzle

Use this nozzle for soft surfaces and pet hair

removal.

CAUTION

• Do not use the nozzle on the surfaces listed

below. Do not use it to clean coated or lacquered

floors especially, as repeated use can wear down

the coating.

- Clothing, bedding

- Leather sofas, cushions

- Carpet

- Vinyl flooring, tiles, marble

Crevice Tool

Use this tool to remove dust from corners or

narrow spaces.

• Use it for areas with static electricity such as

mats.

•Use the Turbo mode to clean pet hair out of

furniture, mats, or tight areas like corners.

Combination Tool

Can be used in either crevice mode or brush mode

for cleaning corners or small gaps where dust and

dirt gather.

• Crevice Mode

Use the tool in the crevice mode to clean flat

surfaces such as sofas or mattresses.

• Brush Mode

24 OPERATION

Use the tool in the brush mode to clean delicate

surfaces such as frames or furniture.

- To convert modes, press the adjustment

button a and push forward.

Hard Dirt Tool

Firm bristles remove solidified dirt from hard

surfaces. Clean up hair or foreign objects that are

entangled in carpets or rugs.

Mattress Tool

Use this tool to clean up dust and foreign objects

from mattresses, delicate fabrics, and upholstery.

Flexible Crevice Tool

This tool is flexible and its length can be adjusted,

making it especially useful for cleaning inside

vehicles or in narrow spaces under and behind

furniture where an angled tool is needed.

Using the Brush

To convert the tool from crevice to brush mode,

press in on the sides of the brush head a and pull

the brush down.

• To convert back to the crevice mode, press in on

the brush release button

b and slide the brush

up.

Adjusting the Length

To adjust the length of the tool, press and hold the

release button c on the side of the tool. Pull or

push on the brush head d to extend or retract the

extension tube.

Multi-angle Tool

This tool has a soft brush that can be adjusted to a

variety of angles, making it especially useful for

cleaning vehicle consoles or the tops of furniture.

Flexible Hose Extension

Connect this flexible, extendable hose between the

product body and the tools to clean hard to reach

areas.

• The flexible hose extension cannot be used with

the nozzles.

25OPERATION

ENGLISH

Using the Kompressor Lever

Use the Kompressor lever to compress hair and

fibers inside the dust bin after vacuuming and

before emptying the dust bin.

• The vacuum must be turned off before using the

Kompressor lever.

• Compressing the dust clears it off the interior

walls of the dust bin and allows you to vacuum

for longer periods before emptying the dust bin.

It also makes cleaning the dust bin easier and

less messy.

• The dust bin must be at least half full for the

compression plate to be effective.

• Press the Kompressor lever down several times

to compress the dust and clean off the interior

walls of the dust bin.

26 SMART FUNCTIONS

SMART FUNCTIONS

Using LG ThinQ Application

The LG ThinQ application allows you to

communicate with the appliance using a

smartphone.

LG ThinQ Application Features

• Cleaning History

- Shows the cleaning history, such as monthly

cleaning time, cleaning frequency, and

cleaning mode, etc.

NOTE

• The assembled suction tool is displayed on the

screen during cleaning.

• A notification is displayed on the screen if the

pre-filter and the exhaust filter need cleaning.

• Filter Cleaning Cycle Alarm

- After using the appliance for a certain period

of time, a notification is displayed on the

screen of your smartphone. Clean the exhaust

filter or pre-filter, if necessary.

• Cleaning Mode

- The cleaning mode you are using is displayed

on the screen of your smartphone.

• Filter Cleaning Guide

- Guide to cleaning the filters.

• Smart Diagnosis

- This function provides useful information for

diagnosing and solving issues with the

appliance based on the pattern of use.

NOTE

• If you change your wireless router, Internet

service provider, or password, delete the

connected appliance from the LG ThinQ

application and connect it again.

• This information is current at the time of

publication. The application is subject to change

for product improvement purposes without

notice to users.

Installing LG ThinQ App and

Connecting an LG Appliance

Models with QR Code

Scan the QR code attached to the product using

the camera or a QR code reader app on your

smartphone.

Models without QR Code

1 Search for and install the LG ThinQ app from

the Google Play Store or Apple App Store on a

smartphone.

2 Run the LG ThinQ app and sign in with your

existing account or create an LG account to

3 Touch the add (~) button on the LG ThinQ

app to connect your LG appliance. Follow the

instructions in the app to complete the

process.

NOTE

• You may be asked to provide a password to

connect to the LG network (not your home

network) during the Wi-Fi setup. The password is

the last 4 characters of the network name,

repeated twice, with no spaces. For example, if

the network name appears as LG_XXXX_8b92,

then you would enter 8b928b92 as your

password. The password is case sensitive and

the last 4 characters are unique to your

appliance.

• To verify the Wi-Fi connection, check that the f

icon on the control panel is lit.

27SMART FUNCTIONS

ENGLISH

• The appliance supports 2.4 GHz Wi-Fi networks

only. To check your network frequency, contact

your Internet service provider or refer to your

wireless router manual.

• LG ThinQ is not responsible for any network

connection problems or any faults, malfunctions,

or errors caused by network connection.

• If the appliance is having trouble connecting to

the Wi-Fi network, it may be too far from the

router. Purchase a Wi-Fi repeater (range

extender) to improve the Wi-Fi signal strength.

• The Wi-Fi may not connect or the connection

may be interrupted because of the home

network environment.

• The network connection may not work properly

depending on the Internet service provider.

• The surrounding wireless environment can

make the wireless network service run slowly.

• If the appliance cannot be connected due to

problems with the wireless signal transmission,

unplug the appliance and wait about a minute

before trying again.

• If the firewall on your wireless router is enabled,

disable the firewall or add an exception to it.

• The wireless network name (SSID) should be a

combination of English letters and numbers. (Do

not use special characters.)

• Smartphone user interface (UI) may vary

depending on the mobile operating system (OS)

and the manufacturer.

• If the security protocol of the router is set to

WEP, network setup may fail. Change the

security protocol (WPA2 is recommended) and

connect the product again.

Connecting the Appliance to LG

ThinQ

Wi-Fi Indicator f Status

Connecting the Appliance Initially

Press the Add a Product (+) button and select the

appliance from the menu. Follow the instructions

in the LG ThinQ app to connect the appliance.

Connecting Additional Users

Remove the appliance from the charging station.

Follow the instructions under Connecting the

Appliance Initially.

NOTE

• The usage history will be reset if you delete a

connected appliance in the LG ThinQ app.

• If the Wi-Fi signal is weak, the appliance may be

temporarily disconnected from the application.

When the Wi-Fi signal moves to the normal

position, the appliance is connected to the

application again.

Turning Wi-Fi On/Off on the

Appliance

Disconnecting from Wi-Fi

To save energy, turn off the Wi-Fi function by

pressing the Wi-Fi button for 3 seconds while the

appliance is charging on the charging station.

Reconnecting to Wi-Fi

Follow the steps below on the appliance.

1 Press and hold the Wi-Fi button for 3 seconds

until the f icon blinks in the display.

2 Press the Wi-Fi button for 3 seconds again.

• After the icon turns off, wait for a while and

turn it on again.

• The time before the icon turns on may vary

depending on the network environment.

Wireless LAN Module Specifications

Indicator

Status

Description

Blinking The appliance is connecting.

ON The appliance has finished

connecting.

The appliance is connected to Wi-Fi.

OFF The appliance has been

disconnected.

Frequency

Range

2412 - 2462 MHz

Output Power

(Max)

< 30 dBm

28 SMART FUNCTIONS

FCC Notice

This equipment has been tested and found to

comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits

are designed to provide reasonable protection

against harmful interference in a residential

installation. This equipment generates, uses, and

can radiate radio frequency energy and, if not

installed and used in accordance with the

instructions, may cause harmful interference to

radio communications. However, there is no

guarantee that interference will not occur in a

particular installation. If this equipment does

cause harmful interference to radio or television

reception, which can be determined by turning the

equipment off and on, the user is encouraged to

try to correct the interference by one or more of

the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment

and the receiver.

• Connect the equipment into an outlet on a

circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV

technician for help.

Any changes or modifications in construction of

this device which are not expressly approved by

the party responsible for compliance could void

the user’s authority to operate the equipment.

FCC RF Radiation Exposure

Statement

This equipment complies with FCC radiation

exposure limit(<4.0 W/kg for extremity (hand)

exposure condition) set forth for an uncontrolled

environment.

This transmitter must not be co-located or

operating in conjunction with any other antenna

or transmitter.

Supplier’s Declaration of

Conformity

This device complies with part 15 of the FCC Rules.

Operation is subject to the following two

conditions:

(1) This device may not cause harmful interference

and

(2) This device must accept any interference

received, including interference that may cause

undesired operation.

ISED Statement

This device contains licence-exempt transmitter(s)/

receiver(s) that comply with Innovation, Science

and Economic Development Canada’s licence-

exempt RSS(s). Operation is subject to the

following two conditions:

(1) This device may not cause interference.

(2) This device must accept any interference,

including interference that may cause undesired

operation of the device.

This device complies with ISED radiation exposure

limits set forth for an uncontrolled environment.

The transmitter of this device must not be co-

located or operating in conjunction with any other

antenna or transmitter.

The device is designed to meet the requirements

for exposure to radio waves established by the

ISED. These requirements set a SAR limit of 4W/kg

averaged over ten gram of tissue. The highest SAR

value reported under this standard during product

certification for use when properly using.

NOTE

• THE MANUFACTURER IS NOT RESPONSIBLE FOR

ANY RADIO OR TV INTERFERENCE CAUSED BY

UNAUTHORIZED MODIFICATIONS TO THIS

EQUIPMENT. SUCH MODIFICATIONS COULD

VOID THE USER’S AUTHORITY TO OPERATE THE

EQUIPMENT.

Open Source Software Notice

Information

To obtain the source code that is contained in this

product, under GPL, LGPL, MPL, and other open

source licenses that have the obligation to disclose

source code, and to access all referred license

terms, copyright notices and other relevant

documents, please visit https://

opensource.lge.com.

LG Electronics will also provide open source code

to you on CD-ROM for a charge covering the cost

of performing such distribution (such as the cost of

Trade Name LG

Responsible Party LG Electronics USA, Inc.

Address 111 Sylvan Avenue

North Building

Englewood Cliffs, NJ 07632

Email [email protected]

29SMART FUNCTIONS

ENGLISH

media, shipping, and handling) upon email

request to open[email protected].

This offer is valid to anyone in receipt of this

information for a period of three years after our

last shipment of this product.

Smart Diagnosis

Function

Use this feature to help you diagnose and solve

problems with your appliance.

NOTE

• For reasons not attributable to LGE’s negligence,

the service may not operate due to external

factors such as, but not limited to, Wi-Fi

unavailability, Wi-Fi disconnection, local app

store policy, or app unavailability.

• The feature may be subject to change without

prior notice and may have a different form

depending on where you are located.

Using LG ThinQ to Diagnose Issues

If you experience a problem with your Wi-Fi

equipped appliance, it can transmit

troubleshooting data to a smartphone using the

LG ThinQ application.

• Launch the LG ThinQ application and select the

Smart Diagnosis

feature in the menu. Follow

the instructions provided in the LG ThinQ

application.

30 MAINTENANCE

MAINTENANCE

Cleaning the Appliance

Before Cleaning the Appliance

To maintain the optimum suction power, the

cyclonic mesh filter, the exhaust filter and the pre-

filter should be cleaned regularly and washed

under running water at least once a month.

• Turn off the power before cleaning the

appliance.

• The frequency of cleaning varies depending on

the usage environment and usage time. In a

dusty environment, clean frequently.

WARNING

• Never wash the nozzle, rotating brush or

product body with water. Water could reach the

motor and cause electric shock or fire.

• Do not allow foreign objects to enter the motor.

Doing so may cause electric shock, fire or

product damage.

• Do not insert fingers or sharp objects into the

motor. Doing so could cause product damage,

personal injury or electric shock.

CAUTION

• Do not apply force or allow impacts to the

cyclonic mesh filter. Doing so could deform the

filter, compromise product performance, or

cause the product to malfunction.

• If the Kompressor lever does not return to the

top, remove the cyclonic mesh filter from the

dust bin and clean it. A clogged or dirty filter may

cause poor product performance.

Removing Foreign Objects

If the appliance is clogged with foreign objects, the

suction power changes, the motor cycles

repeatedly, and the foreign objects clogging alarm

icon blinks.

If clogging persists, the appliance will turn off

automatically to prevent damage. Separate the

battery from the product body and remove the

foreign objects before resuming use of the

appliance.

• Check the inside of the product body, above the

Kompressor working plate, the extension pipe,

inlets, exhaust filter, pre-filter and cyclonic mesh

filter for foreign objects.

• If the inlets are not completely blocked, the

foreign objects clogging alarm indicator may not

light up.

• If the sound of the appliance becomes loud or

the cleaning performance is poor, check for

foreign objects.

Cleaning the Dust Bin

Empty and clean the dust bin after every use.

• If the dust bin is completely full of dust or the

filter is clogged, the suction power may be

reduced.

CAUTION

• Do not use the appliance without the cyclonic

mesh filter installed. Doing so could damage the

appliance.

1 Remove the battery from the product body

before cleaning the dust bin.

2 Push down the Kompressor lever a several

times to collect and compact the dust from

the outside of the cyclonic mesh filter and the

interior walls of the dust bin.

• Foreign objects which become lodged in the

cyclonic mesh filter may be difficult to

dislodge with the Kompressor lever.

Remove the cyclonic mesh filter and use a

soft brush to clean it.

31MAINTENANCE

ENGLISH

3 Press the dust bin cover release button b to

open the dust bin cover. Shake the dust bin to

empty it.

• Be careful as dust or foreign objects may

spill out when opening the dust bin. Empty

the dust bin into a wastebasket or where

dust and foreign objects can be easily

removed.

• The dust bin can be wrapped in a plastic bag

to contain the dust when emptying the dust

bin.

WARNING

• If the Kompressor lever does not slide down

smoothly, foreign objects may be trapped

between the dust bin and the cyclonic mesh

filter. Clean the dust bin and cyclonic mesh filter

to avoid product damage.

• Do not force the Kompressor lever down if

foreign objects are caught around the working

plate of the Kompressor system. Doing so may

cause product damage.

4 Insert the crevice tool d into the cyclonic

mesh filter c and turn it counterclockwise to

remove the filter.

5 Wash the cyclonic mesh filter under running

water.

• To avoid odor and the malfunction of the

motor, allow the cyclonic mesh filter to dry

completely in a well-ventilated area out of

direct sunlight for at least 24 hours before

reassembling.

6 Use the combination tool e to clean out dust

or foreign objects inside the dust bin.

• Do not wash the product body or motor

with water.

7 Turn the product body over and lift the

Kompressor lever f up to clean the inside of

the working plate with a soft brush.

• Do not push the Kompressor lever down

hard. The working plate may be damaged.

8 Turn the product body over again and shake it

while pressing down the lever to remove the

dust.

9 Turn the product body over, lift the

Kompressor lever f up, and clean the inside

of the working plate with a damp paper towel.

32 MAINTENANCE

Cleaning the Filters

Clean the pre-filter and exhaust filter regularly and

wash them in running water at least once a month

to maintain the optimum suction power of the

appliance.

• The frequency of cleaning depends on where

and how often you use the product. Clean the

filters more frequently if the appliance is used

regularly or in areas with a lot of dust.

• Filters are consumables. Please purchase more

filters from an authorized service center.

1 Remove the battery from the product body.

2 Rotate the exhaust filter a to the unlocked

position b to separate it from the product

body.

3 Grip the exhaust filter cover c and the

exhaust filter a using both hands and rotate

the exhaust filter cover while pressing the

PUSH button in order to separate it from the

exhaust filter.

4 Lift out the pre-filterd from the product body.

5 Use the combination tool e to clean any dust

off the motor.

• Do not wash the motor with water.

6 Clean the exhaust filter by brushing the dust

off it regularly and wash it in running water at

least once a month.

• Do not remove the sponge filter attached to

the exhaust filter when washing the

exhaust filter. Otherwise, the sponge filter

may be lost or damaged.

• To avoid odor and the malfunction of the

motor, allow the exhaust filter to dry

completely in a well-ventilated area out of

33MAINTENANCE

ENGLISH

direct sunlight for at least 24 hours before

reassembling.

7 Clean the pre-filter by brushing the dust off it

regularly and wash it in running water at least

once a month.

• To avoid odor and the malfunction of the

motor, allow the pre-filter to dry completely

in a well-ventilated area out of direct

sunlight for at least 24 hours before

reassembling.

8 Align the triangle f on the inside of the

exhaust filter cover with the letter "H" g of

the PUSH button on the exhaust filter.

9 Push to insert the exhaust filter cover c into

the exhaust filter a and rotate it to

reassemble it and prevent it from falling out.

10 Insert the clean, dry pre-filter and rotate the

exhaust filter to the locked position f to

reassemble it on the product body.

CAUTION

• Do not use the appliance without the exhaust

filter and pre-filter installed. Doing so could

result in product damage.

Cleaning the Nozzle

Clean the nozzle and rotating brush regularly.

CAUTION

• Always separate the nozzle from the product

body or remove the battery before cleaning. If

the nozzle starts to operate during cleaning, it

could cause an injury.

• Keep fingers away from pinch points when

assembling the nozzle on the appliance or the

rotating brush on the nozzle.

• Do not use the rotating brush as a wet mop.

Doing so may cause product damage.

Cleaning the Universal Nozzle

Clean the brush and roller heads before each use.

• If the brush contains foreign objects, the brush

may not spin or a noise may occur during

operation.

34 MAINTENANCE

1 Press the nozzle release button a to remove

the nozzle from the extension pipe or product

body.

2 Turn the nozzle upside down and rotate the

cover lock slot b counterclockwise.

3 Pull the brush cover forward and pull the

brush out.

4 Attach the crevice tool to the product body

and use the vacuum to remove foreign

objects and dust from the brush and the

bottom of the nozzle.

5 Use a damp towel or cloth to remove any

remaining foreign objects and dust from the

brush and the bottom of the nozzle.

• Carefully use a tweezers to remove foreign

objects from the nozzle rollers.

• Do not rinse or submerge the rotating

brush or nozzle in water.

• Wrap the handle of the cleaning brush with

a wet towel or cloth and use it to clean the

rotating brush and nozzle.

6 Slide the brush back into the nozzle and

rotate the cover back into place. Turn the

cover lock clockwise to lock the cover.

Cleaning the Slim Hard Floor Nozzle

1 Press the nozzle release button a to remove

the nozzle from the extension pipe or product

body.

2 Turn the nozzle upside down and remove the

rotating brush while holding down the PUSH

button on the nozzle.

3 Attach the crevice tool to the product body

and use the vacuum to remove foreign

objects and dust from the brush and the

bottom of the nozzle.

35MAINTENANCE

ENGLISH

4 Use a damp towel or cloth to remove any

remaining foreign objects and dust from the

brush and the bottom of the nozzle.

• Remove foreign objects from the rollers of

the nozzle using tweezers.

• Do not rinse or submerge the rotating

brush or nozzle in water.

• Wrap the handle of the cleaning brush with

a wet towel or cloth and use it to clean the

rotating brush and nozzle.

5 Slide the brush back into the nozzle until it

clicks into place.

Cleaning the Dual Floor Max Nozzle

Clean the brush and roller heads before each use.

• If the brush contains foreign objects, the brush

may not spin or a noise may occur during

operation.

1 Press the nozzle release button a to remove

the nozzle from the extension pipe or product

body.

2 Turn the nozzle upside down. Press the

button on the nozzle and turn the cover lock

clockwise.

3 Pull the brush cover forward and pull the

main brush out.

4 With the left button of the sub-brush pressed,

pull the sub-brush out.

5 Attach the crevice tool to the product body

and use the vacuum to remove foreign

objects and dust from the main brush, sub-

brush and the bottom of the nozzle.

6 Use a damp towel or cloth to remove any

remaining foreign objects and dust from both

the brush and the bottom of the nozzle.

• Carefully use a tweezers to remove foreign

objects from the nozzle rollers.

• Do not rinse or submerge the rotating

brush or nozzle in water.

36 MAINTENANCE

• Use a wet towel or cloth to clean both the

rotating brush and nozzle.

7 Slide the brushes back into the nozzle and

rotate the cover back into place. Turn the

cover lock clockwise to lock the cover.

Cleaning the Bedding Nozzle

1 Press the nozzle release button to remove the

nozzle from the extension pipe or product

body and turn the nozzle upside down.

2 Attach the crevice tool to the product body

and use the vacuum to remove foreign

objects and dust from the bottom of the

nozzle.

• Use a damp towel or cloth to remove any

remaining foreign objects and dust from

the bottom of the nozzle. After cleaning,

wipe the nozzle dry.

• Do not rinse or submerge the nozzle in

water.

Cleaning the Pet Nozzle

1 Press the nozzle release button a to remove

the nozzle from the extension pipe or product

body.

2 Hold down the PUSH button on the nozzle

while removing the rotating brush.

3 Attach the crevice tool to the product body

and use the vacuum to remove foreign

objects and dust from the brush and the

bottom of the nozzle.

4 Use a damp towel or cloth to remove any

remaining foreign objects and dust from the

brush and the bottom of the nozzle. Remove

foreign objects, debris and hair from all

nozzle rollers using tweezers.

5 Insert the left side of the brush b into the

groove c inside the nozzle.

6 Press the brush cover until it clicks to lock the

brush in place.

37MAINTENANCE

ENGLISH

Cleaning the Mop Nozzle

1 Press the nozzle release button to remove the

mop nozzle from the extension pipe, and turn

the nozzle upside down.

2 Use a damp towel or cloth to remove any

remaining foreign objects and dust from the

bottom of the mop nozzle. Remove foreign

objects, debris and hair from all nozzle rollers

using tweezers.

38 TROUBLESHOOTING

TROUBLESHOOTING

Before Calling for Service

Operation

Problem Possible Cause & Solution

The appliance does

not operate.

Battery is fully discharged.

• Charge the battery.

Appliance is turned off.

• Press the Power button to turn on the appliance.

Suction power is too

weak.

Dust bin is full of dust.

• Empty the dust bin.

Filters are clogged.

• Clean the pre-filter and the exhaust filter.

Inlet is clogged.

• Remove any foreign objects from inside the product body or the extension pipe.

Foreign object is on rotating brush, or in inlet port.

• Remove any foreign objects (thread, hair) from the rotating brush or the inlet port.

The product body

does not appear to

be charging.

Power cord is unplugged.

• Plug the power cord securely into the outlet.

Foreign object is on the charging terminals.

• Remove dirt or foreign objects from the charging terminals with a dry cloth.

Hot air is coming

from the product

body.

Motor is cooling.

• If the appliance is running normally, the hot air is a result of the motor cooling and is not a

sign of malfunction.

A strange odor is

coming from the

appliance.

Appliance was purchased within the last 3 months.

• The cleaner may emit a smell of rubber for about 3 months after purchase.

Dust bin is full of dust.

• The dust in the bin may cause some odor. Empty the bin and clean it.

Foreign object is on the filter.

• The filter may emit an odor if it has not been cleaned for some time. Clean the pre-filter

and exhaust filter regularly.

Pre-filter was installed while damp or wet.

• Wash the pre-filter with running water. To avoid odor, allow the pre-filter to dry completely

in a well-ventilated area out of direct sunlight for at least 24 hours before reassembling.

Exhaust filter was installed while damp or wet.

• Wash the exhaust filter with running water. To avoid odor, allow the exhaust filter to dry

completely in a well-ventilated area out of direct sunlight for at least 24 hours before

reassembling.

The appliance makes

too much noise.

Vacuum cleaner is running in Turbo mode.

• The motor may be louder at the higher suction power settings. This is normal.

39TROUBLESHOOTING

ENGLISH

Mop Nozzle

The appliance turns

off unexpectedly or

by itself after the

motor speed

fluctuates

repeatedly.

Battery is not fully charged.

• The battery must be fully charged before cleaning. If the problem persists when the

battery is fully charged and the pipes and attachments are clear from obstructions, contact

an LG customer information center for service.

Foreign object is in the product body, extension pipe, inlet port or nozzle.

• Remove any foreign objects from the product body, extension pipe, inlet port or nozzle.

Filters are clogged.

• Clean the pre-filter and the exhaust filter.

The rotating brush

does not rotate.

Brush is improperly installed.

• Remove the brush, clean it if necessary and attach it again.

Foreign object is on rotating brush.

• Remove any foreign objects from the rotating brush.

Problem Possible Cause & Solution

The mop plates do

not rotate.

Mop pads are improperly installed.

• Remove the mop pads, clean them if necessary and attach them again.

Mop nozzle is pressed too hard against the floor.

• The mop plates stop automatically to protect the product. This is not a failure. Attach the

mop pads securely to the mop plates and press the Power button to resume use.

Foreign object is between mop plates and mop pads.

• Remove foreign objects from the mop plates and press the Power button to resume use.

There is no water

coming out of the

mop nozzle.

Water tank is empty.

• Fill the water tank. Remove the battery or detach the nozzle before filling the water tank.

Water tank is improperly attached to mop nozzle.

• Properly attach the water tank to the mop nozzle. Remove the battery or detach the nozzle

before properly securing the water tank to the nozzle.

Water Adjustment button is set to STOP.

• Press the High or Low Water Adjustment button all the way down. The water will not

come out if the button is set to STOP.

The water outlet was clogged by hard water scale or other foreign substances.

• Use a sharp pin to remove the blockage.

There is moisture in

the water tank.

Water tank was not allowed to dry completely after use.

• Empty the water tank, set it out of direct sunlight, and allow it to dry completely after use.

The mop makes the

floor dirty or smells

strange.

Mop pads were not cleaned properly after use.

• Clean the mop pads thoroughly after each use. Using soiled mop pads may make the floor

dirtier.

Problem Possible Cause & Solution

40 TROUBLESHOOTING

Wi-Fi

Problem Possible Cause & Solution

Your home appliance

and smartphone are

not connected to the

Wi-Fi network.

Battery is fully discharged.

• Charge the battery, then connect your appliance in the LG ThinQ app.

The password for the Wi-Fi that you are trying to connect to is incorrect.

• Find the Wi-Fi network connected to your smartphone and remove it, then connect your

appliance in the LG ThinQ app.

Mobile data for your smartphone is turned on.

• Turn off the Mobile data of your smartphone and connect the appliance using the Wi-Fi

network.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English letters and

numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and

connect the appliance to the wireless router. To check the router frequency, check with

your Internet service provider or the router manufacturer.

The appliance is too far from the router.

• If the appliance is too far from the router, the signal may be weak and the connection may

not be configured correctly. Move the location of the router so that it is closer to the

appliance.

41LIMITED WARRANTY

ENGLISH

LIMITED WARRANTY

USA

TERMS AND CONDITIONS

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT

REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION

INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND

JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING

DISPUTES” BELOW.

Should your LG Vacuum Cleaner (“Product”) fail due to a defect in materials or workmanship under normal

and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the

Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and

applies only when purchased lawfully and used within the United States including U.S. Territories.

• Replacement Products and parts are warranted for the remaining portion of the original warranty period

or ninety (90) days, whichever is greater.

• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory

remanufactured.

• Replaced Product or part(s) will be the property of LG.

• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain

warranty service under this limited warranty.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN

DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES

SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,

CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST

GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF

REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER

BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE

PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL

DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE

EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU

SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct

unauthorized repairs.

• Damage or failure of the Product to perform during power failures and interrupted or inadequate

electrical service.

• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted

drain lines, inadequate or interrupted water supply or inadequate supply of air.

WARRANTY PERIOD

Vacuum Cleaner Smart Inverter Motor (Suction Motor)

One (1) year from the date of original retail purchase Ten (10) years from the date of original retail

purchase

Parts and Labor (internal/functional parts only) Parts only (You will be charged for labor)

42 LIMITED WARRANTY

• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or

contrary to the Product owner’s manual.

• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts

of nature, or any other causes beyond the control of LG.

• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is

used for other than the intended purpose, or any water leakage where the Product was not properly

installed.

• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.

• Damage or failure of the Product caused by transportation, storage, and/or handling, including

scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is

reported within one (1) week of delivery.

• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or

maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or

maintenance includes installation or maintenance contrary to the Product owner’s manual.

• Damage or failure of the Product caused by the use of parts, components, accessories, consumable

cleaning products, or any other products or services that were not authorized by LG.

• Damage or missing items to any display or open box Product.

• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.

• Products with original serial numbers that have been removed, altered, or cannot be readily determined.

• Increases in utility costs and additional utility expenses.

• Any noises associated with normal operation.

• Products used for other than normal and proper household use (e.g., commercial or industrial use) or

contrary to the Product owner’s manual.

• Costs associated with removal and reinstallation of the Product for repairs, or the removal and

reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with

the Product Owner's manual.

• Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air

filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under

this limited warranty.

• Service trips to educate how to assemble, operate, or maintain the Product.

The cost of repair or replacement under these excluded circumstances shall be borne by You.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION

Call 1-800-243-0000 and select the appropriate option from the menu.

Or visit our website at http://www.lg.com

Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC

43LIMITED WARRANTY

ENGLISH

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED

WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND

NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH

WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its

parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,

predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include

any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,

regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or

relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify

LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG

Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.

You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The

notice must provide your name, address, and telephone number; identify the product that is the subject of

the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to

resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during

the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us

only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute

between you and LG shall not be combined or consolidated with a dispute involving any other person’s or

entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you

and LG shall not under any circumstances proceed as part of a class or representative action. Instead of

arbitration, either party may bring an individual action in small claims court, but that small claims court

action may not be brought on a class or representative basis.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written

demand for arbitration. The arbitration will be administered by the American Arbitration Association

(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that

are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the

procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer

. Send a

copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner

described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics USA,

Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict

between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern.

This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the

arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except

that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of

the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any

disputes between us except to the extent that such law is preempted by or inconsistent with applicable

federal law.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand

for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000

in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as

otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any

arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the

arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering

factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the

foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator

can award them to the same extent that a court would. If the arbitrator finds either the substance of your

claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by

the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will

be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously

disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise

provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails

in the arbitration.

44 LIMITED WARRANTY

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration

conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic

hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the

right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a

location within the federal judicial district in which you reside unless we both agree to another location or

we agree to a telephonic arbitration.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can

require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no

later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by

either: (i) sending an e-mail to [email protected]

, with the subject line: “Arbitration Opt Out” or (ii) calling 1-

800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;

(b) the date on which the product was purchased; (c) the product model name or model number; and (d)

the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://

www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial

Number”).

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail

or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.

Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any

way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and

do not opt out, then you accept all terms and conditions of the arbitration provision described above.

45LIMITED WARRANTY

ENGLISH

CANADA

TERMS AND CONDITIONS

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT

REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,

UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER

JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. FOR FURTHER CLARITY, THIS ARBITRATION PROVISION

IS NOT APPLICABLE TO CUSTOMERS RESIDING IN ONTARIO. IN ARBITRATION, CLASS ACTIONS AND

JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING

DISPUTES” BELOW.

Should your LG Vacuum Cleaner ("Product") fail due to a defect in materials or workmanship under normal

and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its

option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase. This

limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product

distributed, purchased from an authorized retailer and used within Canada, as determined at the sole

discretion of LGECI.

• Replacement products and parts are warranted for the remaining portion of the original warranty period

or ninety (90) days, whichever is greater.

• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory

remanufactured, all at the sole discretion of LGECI.

• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain

warranty service under this Limited Warranty.

LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE, UNLESS SUCH

LIMITATION IS PROHIBITED BY THE LAWS OF THE PROVINCE IN WHICH YOU RESIDE. EXCEPT AS

EXPRESSLY PROVIDED ABOVE, OR IF OTHERWISE PROHIBITED BY THE LAW OF THE PROVINCE IN

WHICH YOU RESIDE, LGECI DOES NOT MAKE ANY OTHER WARRANTIES OR CONDITIONS RESPECTING

THE PRODUCT, AND HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS RESPECTING THE

PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED

WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND

NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO

CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION

WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS

LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER NO CIRCUMSTANCES SHALL LGECI, THE

MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE FOR ANY INCIDENTAL,

CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING,

WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF ANTICIPATED PROFITS, LOST

REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING DIRECTLY OR INDIRECTLY FROM

ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR

OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU

FOR THE PRODUCT.

This Limited Warranty gives you specific legal rights. You may also have other rights that vary from

province to province depending on applicable provincial laws. Any term of this Limited Warranty that

negates or varies any implied condition or warranty under provincial law is severable where it conflicts

with such provincial law without affecting the remainder of this warranty’s terms.

WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will

begin sixty (60) days from the date of manufacture)

Vacuum Cleaner Smart Inverter Motor (Suction Motor)

One (1) year from the date of original retail

purchase

Ten (10) years from the date of original retail purchase

Parts and Labor (internal/ functional parts only) Parts only (You will be charged for labor)

46 LIMITED WARRANTY

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, install, clean, or to correct wiring or unauthorized repairs.

• Service trips to educate how to assemble, operate, or maintain the Product.

• Damage or failure of the Product to perform during power failures and interrupted or inadequate

electrical service.

• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or

contrary to the Product owner’s manual.

• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts

of nature, or any other causes beyond the control of LG.

• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is

used for other than the intended purpose.

• Damage or failure of the Product caused by incorrect electrical current or voltage.

• Damage or failure of the Product caused by transportation, storage, and/or handling, including

scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is

reported within one (1) week of delivery.

• Damage or missing items to any display, open box, or discounted Product.

• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.

• Products with original serial numbers that have been removed, altered, or cannot be readily determined.

• Increases in utility costs and additional utility expenses.

• Any noises associated with normal operation.

• Products used for other than normal and proper household use (e.g., commercial or industrial use,

offices, and recreational facilities or vehicles) or contrary to the Product owner’s manual.

• Costs associated with removal and reinstallation of the Product for repairs.

• Replacement of batteries, filters, or any consumable parts.

• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed

in accordance with the Product owner’s manual.

• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or

maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or

maintenance includes installation or maintenance contrary to the Product owner’s manual.

• Damage or failure of the Product caused by the use of parts, components, accessories, consumable

cleaning products, detergents, chemicals, or any other products or services that are not authorized by

LG.

All costs and expenses associated with the above excluded circumstances, listed under the heading,

This Limited Warranty Does Not Cover, shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:

Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu,

or visit our website at http://www.lg.com

PROCEDURE FOR RESOLVING DISPUTES:

EXCEPT WHERE PROHIBITED BY LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING

IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH

BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED

AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING

OR PARTICIPATE IN A CLASS ACTION. FOR CLARITY, THIS PROVISION DOES NOT APPLY TO CONSUMERS

RESIDING IN ONTARIO.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its

parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,

predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include

any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,

47LIMITED WARRANTY

ENGLISH

regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or

relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify

LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal

Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG

agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must

provide your name, address, and telephone number; identify the product that is the subject of the claim;

and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the

dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding

arbitration in accordance with the procedure set out herein. You and LG both agree that, during the

arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG

will not be disclosed to the arbitrator until the arbitrator determines the dispute.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during

the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims

between you and LG only by binding arbitration on an individual basis, unless you opt out as provided

below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the

claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the

arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be

combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More

specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at

law, any dispute between you and LG shall not under any circumstances proceed as part of a class or

representative action. Instead of arbitration, either party may bring an individual action in small claims

court, but that small claims court action may not be brought on a class or representative basis except to

the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to

the claims at issue between you and LG. This does not apply to consumers in Ontario. In accordance with

provincial legislation, the consumer and LG may agree to resolve the dispute using any procedure

available, including commencing the action in the Superior Court of Justice.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written

demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and

expedited basis before a single arbitrator chosen by the parties under the provincial or territorial

commercial arbitration law and rules of the province or territory of your residence. You must also send a

copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20

Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable

provincial or territorial commercial arbitration legislation. For consumers in Ontario, the applicable

arbitration legislation only applies if consumers agree to submit the dispute to arbitration. Judgment may

be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator

to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the

arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this

provision.

Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty

and any disputes between you and LG except to the extent that such law is preempted by or inconsistent

with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,

action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the

courts of the province or territory of your purchase for the resolution of the claim, action, dispute or

controversy between you and LG.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand

for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in

damages, in which case the payment of these fees will be governed by the applicable arbitration rules.

Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any

arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you

prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by

considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding

the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an

arbitrator can award them to the same extent that a court would. If the arbitrator finds either the

substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose

(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the

applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously

disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as

48 LIMITED WARRANTY

otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if

LG prevails in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration

conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic

hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim

exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-

person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location

available within the province or territory in which you reside unless you and LG both agree to another

location or agree to a telephonic arbitration.

Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)

is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent

permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited

Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived

any provision or part of this Limited Warranty.

Opt Out. The arbitration provision requires you and LG to resolve disputes by binding arbitration instead

of court, unless the laws of your province or territory do not permit that, or, in other jurisdictions, if you

choose to opt out. The arbitration provision does not apply to consumers in Ontario.

For individuals that fall within the binding arbitration provisions, you may opt out of this dispute resolution

procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration

proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the

first consumer purchaser’s purchase of the product by either (i) sending an e-mail to [email protected]

, with

the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail

or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c)

the product model name or model number; and (d) the serial number (the serial number can be found (i)

on the product; or (ii) online by accessing https://www.lg.com/ca_en/findmodel_serial/).

In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this

Limited Warranty and any disputes between you and LG except to the extent that such law is preempted

by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted

for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the

exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the

claim, action, dispute or controversy between you and LG.

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail

or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.

Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any

way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and

do not opt out, then you accept all terms and conditions of the arbitration provision described above.

Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty

and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited

Warranty shall control and govern the rights and obligations of the parties and shall take precedence over

the EULA.

49Memo

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LG Customer Information Center

www.lg.com

For inquiries or comments,

visit www.lg.com or call:

1-800-243-0000

U.S.A.

1-888-542-2623

CANADA

Centro de Información al Cliente LG

¡Registre su producto en línea!

www.lg.com

Para consultas o comentarios, visite

www.lg.com o llame por teléfono:

1-800-243-0000

EE.UU.

1-888-542-2623

CANADÁ

Centre de Service à la Clientèle de LG

Enregistrez votre produit en ligne!

Pour des questions ou des commentaires,

visitez www.lg.com/ca_fr ou appelez :

1-800-243-0000

ÉTATS-UNIS

1-888-542-2623

CANADA

LG Electronics A923KGMP Cordless Stick Vacuum

Product's Documents

Owner’s Manual English

Specifications

LG Electronics A923KGMP Questions and Answers