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AXIS Q6032 PTZ Dome Network Camera
Troubleshooting
Problems with the H.264 format
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
Control Panel (streaming tab). See AX IS Media Control (AMC), on page 11.
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
No H.264 displayed i n the
client
Check that RTSP is enabled under System Options > Network > TCP/IP > A dvanced.
Check with your network administrator that the multicast addresses used by the Axis product
are valid for your network.
No multicast H.264
displayed in the client
Check with your network admi nistrator to see if there is a firewall preventing viewing.
Multicast H.264 only
accessible by local clients
Check if your router supports multicasting, or if the router settings between the client and the
product need to be configured. The TTL (Time To Live) value may need to be increased.
Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to enable
Advanced Video Rendering from the Video stab in the A MC Control Panel.
Poor rendering of H.264
images
Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.
Color sat uration is different
in H.264 and Motion JPE G
Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
information.
Reduce the number of applications running on the client com puter.
Limit the number of simultaneous v iewers.
Check with the network administrator that there is enough bandwidth a v aila ble.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
key frames.
Lower frame rate than
expected
Lower the image resolution.
Why do I not get maximum
frames per second?
See Performance considerations, on page 56.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See Technical Specifications, on page 54.
Image degeneration
Decrease the GOV length.
Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been
interrupted or the fi rmw ar e
has otherwise been damaged
See Emergency recovery procedure, o n page 50.
No images displayed on web page
Problems with AXIS Media
Control ( Interne t Explorer
only)
To enable the updating o f video images in Internet Explorer, set the browser to allo w ActiveX
controls. Also, make sure that AXIS Media Control is installed on your w orkstation.
Installation of additional
ActiveX component
restricted or proh ibited
Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
to Setup > Live View Config and select Java applet under Default viewer.
Video and image problems, general
Image too dark or too light
Check the video image settings under Setup > Video & Audio > Video Stream and Setup >
Video & Audio > Camera Settings.
Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try low ering
the frame rate or the upload period.
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