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Note
If errors like "Unknown app" occur during the installaon, solve the problem in two ways.
●
Visit hps://appstore.hikvision.com/stac/help/index.html to refer to the troubleshoong.
●
Visit hps://appstore.hikvision.com/ , and click Installaon Help at the upper right corner of
the interface to refer to the
troubleshoong.
2.
Start the applicaon and register for a Hik-Connect user account.
3.
Log in aer registraon.
Add Camera to Hik-Connect
Steps
1.
Connect your mobile device to a Wi-Fi.
2.
Log into the Hik-Connect app.
3.
In the home page, tap "+" on the upper-right corner to add a camera.
4.
Scan the QR code on camera body or on the Quick Start Guide cover.
Note
If the QR code is missing or too blur to be recognized, you can also add the camera by inpung
the camera's serial number.
5.
Input the vericaon code of your camera.
Note
●
The required vericaon code is the code you create or change when you enable Hik-Connect
service on the camera.
●
If you forget the vericaon code, you can check the current vericaon code on Plaorm
Access conguraon page via web browser.
6.
Tap Connect to a Network buon in the popup interface.
7.
Choose Wired Connecon or Wireless Connecon according to your camera funcon.
Wireless
Connecon
Input the Wi-Fi password that your mobile phone has connected to, and
tap Next to start the Wi-Fi connecon process. (Locate the camera within 3
meters from the router when seng up the Wi-Fi.)
Wired
Connecon
Connect the camera to the router with a network cable and tap Connected
in the result interface.
Note
The router should be the same one which your mobile phone has connected to.
8.
Tap Add in the next interface to nish adding.
For detailed informaon, refer to the user manual of the Hik-Connect app.
Network Camera User Manual
9
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