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Xerox C410 User Manual
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Xerox C410 Color Printer, Up To 42ppm, Duplex
User Manual - Page 236
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User Guide
Safety
Notices and Safety
Conventions
Product Statements
Electrical Safety
General Guidelines
Power Cord
Emergency Power Off
Battery Safety
Operational Safety
Operational Guidelines
Printer Location
Printer Supplies
Consumable Information
Maintenance Safety
Environmental, Health and Safety Contact Information
Product Symbols
Learn About the Printer
Finding Information About the Printer
Finding the Printer Serial Number
Printer Configurations
Removing the Internal Packaging Materials
Using the Control Panel
Understanding the Status of the Indicator Light
Selecting Paper
Paper Guidelines
Paper Characteristics
Weight
Curl
Smoothness
Moisture Content
Grain Direction
Fiber Content
Unacceptable Paper
Storing Paper
Selecting Preprinted Forms and Letterhead
Supported Paper Sizes
Supported Paper Sizes
Supported Paper Types
Supported Paper Weights
Set up, Install, and Configure
Selecting a Location for the Printer
Attaching Cables
Xerox® Easy Assist App
Installing the Xerox® Easy Assist App
Connecting to the Xerox Easy Assist App for Installed Printers
Adding Multiple Printers to the Xerox Easy Assist App
Setting up and Using the Home Screen Applications
Using the Home Screen
Customizing the Home Screen
Using Display Customization
Managing Screen Saver and Slide Show Images
Changing the Wallpaper Image
Running a Slide Show from a Flash Drive
Setting up Device Quotas
Managing Bookmarks
Creating Bookmarks
Creating Folders
Managing Contacts
Setting up and Using the Accessibility Features
Activating Voice Guidance
From the Home Screen
From the Keyboard
Deactivating Voice Guidance
Navigating the Screen Using Gestures
Using the On‑screen Keyboard
Enabling Magnification mode
Loading Paper and Specialty Media
Setting the Paper Size and Type
Configuring Universal Paper Settings
Loading the Tray
Loading the Manual Feeder
Loading the Multipurpose Feeder
Linking trays
Installing and Updating Software, Drivers, and Firmware
Installing the Printer Software
Adding Printers to a Computer
For Windows users
For Macintosh Users
Updating Firmware
Exporting or Importing a Configuration File
Adding Available Options in the Print Driver
For Windows Users
For Macintosh Users
Installing Hardware Options
Installing Optional Trays
Networking
Connecting the Printer to a Wi-Fi Network
Using the wireless setup wizard in the printer
Using the Settings Menu in the Printer
Connecting the Printer to a Wireless Network Using Wi-Fi Protected Setup (WPS)
Using the Push Button method
Using the personal identification number (PIN) method
Configuring Wi–Fi Direct
Connecting a Mobile Device to the Printer
Connecting Using Wi–Fi Direct for Android Mobile Devices
Connecting Using Wi–Fi Direct for iOS Mobile Devices
Connecting Using Wi-Fi
Connecting a Computer to the Printer
For Windows Users
For Macintosh Users
Deactivating the Wi-Fi Network
Checking the Printer Connectivity
Secure the Printer
Locating the Security Slot
Erasing Printer Memory
Erasing Printer Storage Drive
Restoring Factory Default Settings
Print
Printing from a Computer
Printing From a Mobile Device
Printing from a Mobile Device Using Mopria™ Print Service
Printing from a Mobile Device using AirPrint®
Printing from a Mobile Device using Wi-Fi Direct®
Printing from a Flash Drive
Supported Flash Drives and File Types
Flash Drives
File Types
Configuring Confidential Jobs (Secure Print)
Printing Confidential and Other Held Jobs
For Windows Users
For Macintosh Users
Using AirPrint
Using the Print Driver
Printing a Font Sample List
Printing a Directory List
Placing Separator Sheets Between Copies
Canceling a Print Job
Adjusting Toner Darkness
Use Printer Menus
Menu Map
Device
Preferences
Eco-Mode
Remote Operator Panel
Notifications
Power Management
Anonymous Data Collection
Accessibility
Restore Factory Defaults
Maintenance
Configuration Menu
Out of Service Erase
Home Screen Customization
About this Printer
Print
Layout
Setup
Quality
Job Accounting
PDF
PostScript
PCL
Image
Paper
Tray Configuration
Media Configuration
Universal Setup
Media Types
USB Drive
Flash Drive Print
Network/Ports
Network Overview
Wireless
Wi‑Fi Direct
AirPrint
Mobile Services Management
Ethernet
TCP/IP
SNMP
IPSec
802.1x
LPD Configuration
HTTP/FTP Settings
ThinPrint
USB
Restrict External Network Access
Universal Print
Additional information for Universal Print
Security
Login Methods
Public
Local Accounts
Network Accounts
Certificate Management
Schedule USB Devices
Security Audit Log
Login Restrictions
Confidential Print Setup
Disk Encryption
Erase Temporary Data Files
Solutions LDAP Settings
Miscellaneous
Reports
Menu Settings Page
Device
Print
Network
Supplies Plan
Plan Activation
Plan Conversion
Subscription Service
Troubleshooting
Printing the Menu Settings Page
Maintenance
Checking the Status of Parts and Supplies
Configuring Supply Notifications
Setting up E-mail Alerts
Viewing Reports
Ordering Supplies
Using Genuine Xerox Supplies
Replacing Supplies
Replacing a Toner Cartridge
Replacing the Waste Toner Bottle
Replacing the Imaging Kit
Resetting the Supply Usage Counters
Cleaning Printer Parts
Cleaning the Printer
Cleaning the Touch Screen
Cleaning the Feed Rolls
Saving Energy and Paper
Configuring Power Save Mode Settings
Sleep Mode
Hibernate Mode
Adjusting the Brightness of the Display
Conserving Supplies
Moving the Printer to Another Location
Troubleshooting
Print Quality Problems
Printing Problems
Print Quality is Poor
Blank or White Pages
Dark Print
Ghost Images
Gray or Colored Background
Incorrect Margins
Light Print
Missing Colors
Mottled Print and Dots
Paper Curl
Print Crooked or Skewed
Solid Color or Black Images
Text or Images Cut Off
Toner Easily Rubs Off
Uneven Print Density
Horizontal Dark Lines
Vertical Dark Lines
Horizontal White Lines
Vertical White Lines
Repeating Defects
Print Jobs do not Print
Slow Printing
Job Prints from the Wrong Tray or on the Wrong Paper
The Printer is not Responding
Network Connection Problems
Cannot open Embedded Web Server
Cannot Connect the Printer to the Wi-Fi Network
Issues with Supplies
Replace Cartridge Printer Region Mismatch
Non-Xerox Supplies
Clearing Jams
Avoiding Jams
Load Paper Properly
Use Recommended Paper
Identifying Jam Locations
Paper Jam in the Standard Tray
Paper Jam in the Standard Output Tray
Paper Jam in the Manual Feeder
Paper Jam in Door A
Paper Feed Problems
Envelope Seals when Printing
Collated Printing does not Work
Paper Frequently Jams
Jammed Pages are not Reprinted
Color Quality Problems
Modifying the Colors in Printed Output
FAQ About Color Printing
The Print Appears Tinted
Contacting Customer Support
A Regulatory Information
Basic Regulations
United States FCC Regulations
Xerox® C410 Color Printers
Regulatory Information for 2.4-GHz and 5-GHz Wireless Network Adapters
Laser Notice
Canada
European Union and European Economic Area Compliance
European Union Lot 4 Imaging Equipment Agreement
ENERGY STAR
Power Consumption and Activation Time
Default Energy Saver Settings
EPEAT
Environmental Benefits of Duplex Printing
Paper Types
Eurasian Economic Community Certification
Germany
Germany - Blue Angel
Blendschutz
Lärmemission
Importeur
Turkey RoHS Regulation
Ukraine RoHS Compliance
Safety Certification
Material Safety Data Sheets
B Recycling and Disposal
All Countries
Battery Removal
North America
European Union
Disposal Outside of the European Union
Other Countries
Page 236/262
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Contents
Table of Contents
Search
Previous
Next
Troubleshooting
Bookmarks
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2.
R
emove
the
jammed
paper
f
rom
any
of
the
f
ollowing
areas:
Note:
Make
sure
that
all
paper
fr
agments
are
removed.
•
F
user
area
•
Below
the
f
user
area
•
Duplex
unit
3.
Close
Door
A.
236
Xerox
®
C410
Color
Printer
User
Guide
T
roubleshooting
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File type: PDF
File name: 61848058_c410.pdf
File size: 3.73 MB
File Language: English
Pages: 262
Author: Xerox
File created: 2023-06-16
Published: 2024-01-10
Updated: 2024-01-09
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Table of Contents
×
User Guide
2
Safety
9
Notices and Safety
10
Conventions
11
Product Statements
11
Electrical Safety
15
General Guidelines
15
Power Cord
15
Emergency Power Off
16
Battery Safety
16
Operational Safety
17
Operational Guidelines
17
Printer Location
17
Printer Supplies
18
Consumable Information
18
Maintenance Safety
19
Environmental, Health and Safety Contact Information
20
Product Symbols
21
Learn About the Printer
25
Finding Information About the Printer
26
Finding the Printer Serial Number
28
Printer Configurations
29
Removing the Internal Packaging Materials
30
Using the Control Panel
32
Understanding the Status of the Indicator Light
33
Selecting Paper
34
Paper Guidelines
34
Paper Characteristics
34
Weight
34
Curl
34
Smoothness
34
Moisture Content
34
Grain Direction
35
Fiber Content
35
Unacceptable Paper
35
Storing Paper
35
Selecting Preprinted Forms and Letterhead
36
Supported Paper Sizes
36
Supported Paper Sizes
36
Supported Paper Types
39
Supported Paper Weights
40
Set up, Install, and Configure
43
Selecting a Location for the Printer
44
Attaching Cables
46
Xerox® Easy Assist App
47
Installing the Xerox® Easy Assist App
48
Connecting to the Xerox Easy Assist App for Installed Printers
49
Adding Multiple Printers to the Xerox Easy Assist App
50
Setting up and Using the Home Screen Applications
51
Using the Home Screen
51
Customizing the Home Screen
52
Using Display Customization
53
Managing Screen Saver and Slide Show Images
53
Changing the Wallpaper Image
53
Running a Slide Show from a Flash Drive
53
Setting up Device Quotas
53
Managing Bookmarks
54
Creating Bookmarks
54
Creating Folders
54
Managing Contacts
55
Setting up and Using the Accessibility Features
56
Activating Voice Guidance
56
From the Home Screen
56
From the Keyboard
56
Deactivating Voice Guidance
56
Navigating the Screen Using Gestures
56
Using the On‑screen Keyboard
57
Enabling Magnification mode
58
Loading Paper and Specialty Media
59
Setting the Paper Size and Type
59
Configuring Universal Paper Settings
59
Loading the Tray
59
Loading the Manual Feeder
63
Loading the Multipurpose Feeder
65
Linking trays
68
Installing and Updating Software, Drivers, and Firmware
69
Installing the Printer Software
69
Adding Printers to a Computer
69
For Windows users
69
For Macintosh Users
70
Updating Firmware
70
Exporting or Importing a Configuration File
71
Adding Available Options in the Print Driver
71
For Windows Users
71
For Macintosh Users
71
Installing Hardware Options
72
Installing Optional Trays
73
Networking
74
Connecting the Printer to a Wi-Fi Network
74
Using the wireless setup wizard in the printer
74
Using the Settings Menu in the Printer
74
Connecting the Printer to a Wireless Network Using Wi-Fi Protected Setup (WPS)
74
Using the Push Button method
74
Using the personal identification number (PIN) method
74
Configuring Wi–Fi Direct
75
Connecting a Mobile Device to the Printer
75
Connecting Using Wi–Fi Direct for Android Mobile Devices
75
Connecting Using Wi–Fi Direct for iOS Mobile Devices
76
Connecting Using Wi-Fi
76
Connecting a Computer to the Printer
76
For Windows Users
76
For Macintosh Users
76
Deactivating the Wi-Fi Network
76
Checking the Printer Connectivity
77
Secure the Printer
79
Locating the Security Slot
80
Erasing Printer Memory
81
Erasing Printer Storage Drive
82
Restoring Factory Default Settings
83
Print
85
Printing from a Computer
86
Printing From a Mobile Device
87
Printing from a Mobile Device Using Mopria™ Print Service
87
Printing from a Mobile Device using AirPrint®
87
Printing from a Mobile Device using Wi-Fi Direct®
87
Printing from a Flash Drive
88
Supported Flash Drives and File Types
89
Flash Drives
89
File Types
89
Configuring Confidential Jobs (Secure Print)
90
Printing Confidential and Other Held Jobs
91
For Windows Users
91
For Macintosh Users
91
Using AirPrint
91
Using the Print Driver
91
Printing a Font Sample List
92
Printing a Directory List
93
Placing Separator Sheets Between Copies
94
Canceling a Print Job
95
Adjusting Toner Darkness
96
Use Printer Menus
97
Menu Map
98
Device
99
Preferences
99
Eco-Mode
100
Remote Operator Panel
101
Notifications
101
Power Management
103
Anonymous Data Collection
104
Accessibility
105
Restore Factory Defaults
105
Maintenance
106
Configuration Menu
106
Out of Service Erase
110
Home Screen Customization
110
About this Printer
110
Print
112
Layout
112
Setup
113
Quality
115
Job Accounting
116
PDF
118
PostScript
118
PCL
119
Image
121
Paper
122
Tray Configuration
122
Media Configuration
122
Universal Setup
122
Media Types
123
USB Drive
124
Flash Drive Print
124
Network/Ports
126
Network Overview
126
Wireless
127
Wi‑Fi Direct
130
AirPrint
130
Mobile Services Management
131
Ethernet
132
TCP/IP
133
SNMP
135
IPSec
137
802.1x
138
LPD Configuration
139
HTTP/FTP Settings
140
ThinPrint
140
USB
141
Restrict External Network Access
142
Universal Print
142
Additional information for Universal Print
143
Security
145
Login Methods
145
Public
145
Local Accounts
146
Network Accounts
147
Certificate Management
149
Schedule USB Devices
150
Security Audit Log
150
Login Restrictions
153
Confidential Print Setup
153
Disk Encryption
154
Erase Temporary Data Files
154
Solutions LDAP Settings
155
Miscellaneous
155
Reports
157
Menu Settings Page
157
Device
157
Print
157
Network
158
Supplies Plan
159
Plan Activation
159
Plan Conversion
159
Subscription Service
159
Troubleshooting
160
Printing the Menu Settings Page
161
Maintenance
163
Checking the Status of Parts and Supplies
164
Configuring Supply Notifications
165
Setting up E-mail Alerts
166
Viewing Reports
167
Ordering Supplies
168
Using Genuine Xerox Supplies
168
Replacing Supplies
169
Replacing a Toner Cartridge
169
Replacing the Waste Toner Bottle
170
Replacing the Imaging Kit
171
Resetting the Supply Usage Counters
175
Cleaning Printer Parts
176
Cleaning the Printer
176
Cleaning the Touch Screen
176
Cleaning the Feed Rolls
176
Saving Energy and Paper
178
Configuring Power Save Mode Settings
178
Sleep Mode
178
Hibernate Mode
178
Adjusting the Brightness of the Display
178
Conserving Supplies
178
Moving the Printer to Another Location
179
Troubleshooting
181
Print Quality Problems
182
Printing Problems
183
Print Quality is Poor
183
Blank or White Pages
183
Dark Print
185
Ghost Images
187
Gray or Colored Background
189
Incorrect Margins
191
Light Print
192
Missing Colors
196
Mottled Print and Dots
198
Paper Curl
200
Print Crooked or Skewed
202
Solid Color or Black Images
203
Text or Images Cut Off
204
Toner Easily Rubs Off
206
Uneven Print Density
207
Horizontal Dark Lines
208
Vertical Dark Lines
210
Horizontal White Lines
212
Vertical White Lines
214
Repeating Defects
216
Print Jobs do not Print
218
Slow Printing
219
Job Prints from the Wrong Tray or on the Wrong Paper
222
The Printer is not Responding
223
Network Connection Problems
225
Cannot open Embedded Web Server
225
Cannot Connect the Printer to the Wi-Fi Network
226
Issues with Supplies
228
Replace Cartridge Printer Region Mismatch
228
Non-Xerox Supplies
229
Clearing Jams
230
Avoiding Jams
230
Load Paper Properly
230
Use Recommended Paper
230
Identifying Jam Locations
231
Paper Jam in the Standard Tray
232
Paper Jam in the Standard Output Tray
233
Paper Jam in the Manual Feeder
234
Paper Jam in Door A
235
Paper Feed Problems
237
Envelope Seals when Printing
237
Collated Printing does not Work
238
Paper Frequently Jams
239
Jammed Pages are not Reprinted
240
Color Quality Problems
241
Modifying the Colors in Printed Output
241
FAQ About Color Printing
241
The Print Appears Tinted
243
Contacting Customer Support
244
A Regulatory Information
245
Basic Regulations
246
United States FCC Regulations
246
Xerox® C410 Color Printers
246
Regulatory Information for 2.4-GHz and 5-GHz Wireless Network Adapters
246
Laser Notice
247
Canada
247
European Union and European Economic Area Compliance
248
European Union Lot 4 Imaging Equipment Agreement
248
ENERGY STAR
249
Power Consumption and Activation Time
249
Default Energy Saver Settings
250
EPEAT
250
Environmental Benefits of Duplex Printing
250
Paper Types
251
Eurasian Economic Community Certification
251
Germany
251
Germany - Blue Angel
251
Blendschutz
251
Lärmemission
251
Importeur
251
Turkey RoHS Regulation
252
Ukraine RoHS Compliance
252
Safety Certification
253
Material Safety Data Sheets
254
B Recycling and Disposal
255
All Countries
256
Battery Removal
256
North America
257
European Union
258
Disposal Outside of the European Union
258
Other Countries
259
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