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19
All servicing and repairs must be carried out by a
qualied service engineer.
Ignition or cooktop burners faulty
Is the power on?
Are the sparker (ignition electrode) or burner holes blocked
by debris?
Are the burner heads correctly located? See the section
entitled ‘Cleaning’.
Remember that each cooktop burner has a special safety
device that stops the ow of gas if the ame goes out.
When lighting a cooktop burner the safety device has to be
overridden by holding in the control knob so that the gas
can ow. This allows the ame sensor to heat up and operate
the safety device. Keep holding the knob pressed in to let the
gas through to the burner for few seconds. The igniter should
spark and light the gas.
If, when you let go of the control knob, the burner goes out,
the safety device has not held in. Turn the control to the
o position and wait one minute, then try again this time
holding in the control knob for slightly longer.
Burners will not light
If only one or all the cooktop burners will not light, make sure
that the parts have been replaced correctly after wiping or
removing for cleaning.
Check that there is not a problem with your gas supply. You
can do this by making sure that other gas appliances you may
have are working.
Do the burners spark when you push in the control knob? If
not check the power is on.
Steam is coming from the oven
When cooking foods with a high water content (e.g. roast
chips) there may be some steam visible at the rear grille.
Take care when opening the oven door, as there may be a
momentary pu of steam when the oven door is opened.
Stand well back and allow any steam to disperse.
An oven fan is noisy
The note of the oven fan may change as the oven heats up –
this is perfectly normal.
What cleaning materials are recommended for the
range?
See the ‘Cleaning’ section for a full list of recommended
cleaning materials.
7. Troubleshooting
We DO NOT recommend corrosive or caustic
cleaners as these may damage your range.
The knobs get hot when I use the oven, can I avoid this?
Yes, this is caused by heat rising from the oven, and heating
them up. DO NOT leave the oven door open.
The fascia gets hot when I use the oven or broiler
The range is cooled by a fan. If the fascia becomes excessively
hot when the range is in use then the cooling fan may have
failed. Should this occur please contact your installer, a
qualied repair engineer or Customer Service to arrange for
its repair.
If there is an installation problem and I don’t get my
original installer to come back to fix it, who pays?
You do. Service organizations will charge for their call outs if
they are correcting work carried out by your original installer.
It is in your interest to track down your original installer.
Food is cooking too slowly, too quickly, or burning
Cooking times may dier from your previous oven. Check
that you are using the recommended temperatures and shelf
positions.
See the oven cooking guide section of the instructions. The
oven control settings and cooking times are intended to be
used only as a guide.
Individual tastes may require the temperature to be altered
either way, to get the results you want. Try cooking at a
higher or lower temperature setting.
The oven is not cooking evenly
If you are cooking a large item, be prepared to turn it round
during cooking.
If two shelves are used, check that space has been left for the
heat to circulate. When a baking sheet is put into the oven,
make sure it is placed centrally on the shelf.
Check that the door seal is not damaged.
A dish of water when placed on the shelf should be the
same depth all over. (For example, if it is deeper at the back,
then the back of the range should be raised up or the front
lowered.)
If the range is not level arrange for your supplier to level it for
you.
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