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2
Table of contents
1 IMPORTANT SAFETY INSTRUCTIONS.................... 4
1.1 Safety definitions....................................................... 4
1.2 General information................................................... 4
1.3 Intended use ............................................................. 4
1.4 Restrictive Use.......................................................... 4
1.5 Grounding instructions .............................................. 4
1.6 Safe use.................................................................... 4
1.7 Risk to children ......................................................... 5
1.8 State of California Proposition 65 Warnings .............. 5
2 Preventing material damage .................................... 6
3 Environmental protection and energy-saving ........ 6
3.1 Saving energy ........................................................... 6
3.2 AquaSensor .............................................................. 6
3.3 Sensors..................................................................... 6
4 Familiarizing yourself with your appliance ............. 7
4.1 Appliance .................................................................. 7
4.2 Controls .................................................................... 8
5 Dishwasher Cycles ................................................. 10
5.1 Energy Guide .......................................................... 11
5.2
Personalization function ....................................... 11
6 Options .................................................................... 11
7 Features................................................................... 12
7.1 Upper rack .............................................................. 12
7.2 Lower rack .............................................................. 13
7.3 Silverware Basket ................................................... 13
7.4 Silverware drawer ................................................... 13
7.5 Cup shelf................................................................. 14
7.6 Flip tines ................................................................. 14
7.7 Baking sheet spray head......................................... 15
7.8 Rack heights ........................................................... 15
8 Before using for the first time ................................ 16
8.1 Initial use................................................................. 16
9 Water softening system.......................................... 16
9.1 Overview of water hardness settings....................... 16
9.2 Setting the water softening system.......................... 16
9.3 Special Dishwasher Salt ......................................... 17
9.4 Switching off the water softening system................. 17
10 Rinse aid system................................................... 17
10.1 Rinse aid............................................................... 17
10.2 Setting the amount of rinse aid.............................. 18
10.3 Switching the rinse aid system off ......................... 18
11 Detergent............................................................... 18
11.1 The correct detergents .......................................... 18
11.2 Incompatible detergents........................................ 18
11.3 Information on Detergent ...................................... 19
11.4 Adding Detergent ................................................... 19
11.5 Detergent table....................................................... 19
12 Dishware ................................................................. 19
12.1 Damage to glass and dishware .............................. 19
12.2 Loading dishware ................................................... 20
12.3 Removing dishware................................................ 21
12.4 Loading patterns .................................................... 21
13 Basic Operation...................................................... 22
13.1 Protection against unintentional operation.............. 22
13.2 Switching on the appliance..................................... 22
13.3 Setting a cycle........................................................ 22
13.4 Setting options ....................................................... 22
13.5 Setting the electronic delay time............................. 22
13.6 Starting the wash cycle .......................................... 22
13.7 Interrupting the wash cycle..................................... 22
13.8 Terminating the wash cycle .................................... 22
13.9 Displaying wash cycle information.......................... 23
13.10 Switching off the appliance................................... 23
14 Basic settings......................................................... 24
14.1 Overview of the basic settings................................ 24
14.2 Changing the basic settings ................................... 25
14.3 Setting the time ...................................................... 25
15 HomeConnect® .................................................... 25
15.1 HomeConnect® quick start.................................... 25
15.2 HomeConnect® settings ....................................... 26
15.3
Remote Start ...................................................... 26
15.4 Remote Diagnostics .............................................. 26
15.5 Software update ..................................................... 26
15.6 Data Protection ...................................................... 26
16 Cleaning and maintenance.................................... 26
16.1 Cleaning the tub ..................................................... 26
16.2 Cleaning agent ....................................................... 27
16.3 Tips on appliance care ........................................... 27
16.4 Filter system........................................................... 27
16.5 Cleaning the spray arms......................................... 28
17 Troubleshooting..................................................... 29
18 Transportation, storage and disposal................... 38
18.1 Removing the appliance......................................... 38
18.2 Vacation and Storage............................................. 38
18.3 Transporting the appliance ..................................... 38
18.4 Disposal of your old appliance................................ 38
19 Customer Service................................................... 38
19.1 Model number (E-Nr.), production number (FD)
and consecutive numbering (Z-Nr.) ........................ 39
19.2 AquaStop® Pledge................................................. 39
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20 Technical specifications....................................... 40
20.1 Information regarding Free and Open Source
Software................................................................ 40
21 STATEMENT OF LIMITED PRODUCT
WARRANTY........................................................... 40
21.1 What this warranty covers & Who it applies to....... 40
21.2 How long the warranty lasts .................................. 40
21.3 Extended Warranty ............................................... 40
21.4 Repair/replace as your exclusive remedy.............. 41
21.5 Out of warranty product......................................... 41
21.6 Warranty exclusions.............................................. 41
21.7 Obtaining warranty service.................................... 42
21.8 Product information ............................................... 42
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Read all instructions carefully before use. These
precautions will reduce the risk of electrical shock, fire and
injury to persons. When using kitchen appliances, basic
safety precautions must be followed including those in the
following pages.
1.1 Safety definitions
Here you can find explanations of the safety signal words
used in this manual.
WARNING
This indicates that death or serious injuries may occur as
a result of non-observance of this warning.
CAUTION
This indicates that minor or moderate injuries may occur
as a result of non-observance of this warning.
NOTICE:
This indicates that damage to the appliance or property
may occur as a result of non-compliance with this
advisory.
Note:This alerts you to important information and/or tips.
1.2 General information
To reduce the risk of fire, electrical shock, or serious
injury, observe the following.
¡ This appliance is provided with installation instructions
and this use and care manual. Read and understand all
instructions before using the appliance.
¡ Keep the manual and the product information in a safe
place for future reference or for the next owner.
¡ Do not connect the appliance if it has been damaged in
transit.
¡ Severe product damage and/or injury could result from
the use of unqualified service technicians or non-
original parts. All repairs must be performed by an
authorized service provider using only original
equipment factory replacement parts.
¡ NSF/ANSI 184 Certified residential dishwashers are not
intended for licensed food establishments.
1.3 Intended use
Only use this appliance:
¡ for cleaning household dishware.
¡ For normal household use and in enclosed spaces in a
residential environment.
¡ Up to an altitude of 13,100 ft (4000 m) above sea level.
1.4 Restrictive Use
This appliance is not intended for use by persons
(including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction
concerning use of the appliance by a person responsible
for their safety.
1.5 Grounding instructions
This appliance must be grounded to a metal, permanent
wiring system or an equipment grounding conductor must
be run with the circuit conductors and connected to the
equipment grounding terminal or lead on the dishwasher.
See the Installation Instructions included with this
dishwasher for more information on electrical
requirements.
WARNING
Improper connection of the equipment grounding
conductor can result in risk of electric shock.
▶ This appliance must be grounded. In the event of a
malfunction or breakdown, grounding will reduce the
risk of electric shock by providing a path of least
resistance for electric current. This appliance is
equipped with a cord having an equipment-grounding
conductor. Check with a qualified electrician or
authorized service representative if you are in doubt
whether the appliance is properly grounded.
1.6 Safe use
Follow these safety instructions when using the appliance.
WARNING
To reduce the risk of serious injury, observe the following.
▶ Read all instructions before using this dishwasher.
▶ Use this dishwasher only for its intended function,
which is the washing of household dishware and
kitchenware rated as dishwasher safe.
▶ Only use detergents or rinsing agents recommended
for use in a dishwasher, and keep them out of the reach
of children.
▶ Do not abuse, sit or stand on the door or dish racks of
the dishwasher.
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
en-us
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WARNING
Under certain conditions, hydrogen gas may be produced
in a hot water system that has not been used for two
weeks or more. Hydrogen gas is explosive.
▶ Before using a dishwasher that is connected to a hot
water system that has been unused for two weeks or
longer, turn on all hot water faucets and let the water
flow from each for several minutes. This will release
any accumulated hydrogen gas. As the gas is
explosive, do not smoke or use an open flame during
this time.
WARNING
To avoid risk of electric shock, observe the following.
▶ Only use the appliance in enclosed residential space
according to the installation manual.
▶ Never expose the appliance to intense heat or humidity.
▶ Do not use any steam cleaners or high-pressure
cleaners to clean this appliance. If not followed, excess
moisture can accumulate.
WARNING
To avoid risk of injury, when loading items to be washed,
observe the following.
▶ Locate sharp items so they are not likely to damage the
door seal.
▶ Load knives and other sharp utensils with their handles
up to reduce the risk of cut-type injuries.
▶ Do not wash plastic items unless they are marked
"dishwasher safe" or the equivalent. For plastic items
not so marked, check the manufacturer's
recommendations.
▶ Do not operate your dishwasher unless all enclosure
panels are in place.
▶ Do not tamper with or override controls and interlocks.
WARNING
For safe care and operation of your appliance, observe
the following.
▶ Follow the safety instructions and directions for use on
the detergent and rinse aid product labels.
▶ Do not use harsh chemicals such as bleach-based
products to clean your dishwasher. Some bleach-based
products can damage your dishwasher and may
present health hazards!
▶ Always use caution when opening the door during or
following a wash cycle as hot water or steam may
escape. Do not fully open the door until water noises
have stopped and steam has subsided.
▶ To avoid floor damage and possible mold growth, do
not allow wet areas to remain around or under the
dishwasher.
NOTICE:
Water and power shut off
▶ It is highly recommended for the end user to become
familiar with the procedure to shut off the incoming
water supply and the procedure to shut off the incoming
power supply. See the installation instructions or
contact your installer for more information.
1.7 Risk to children
Follow these safety instructions if there are children in
your home.
WARNING
To reduce risk of injury to children, observe the following.
▶ Do not allow children to play in or on the dishwasher.
▶ When children become old enough to operate the
appliance, it is the responsibility of the parents/legal
guardians to ensure the children are instructed in safe
practices by qualified persons.
▶ Remove the dishwasher door to the washing
compartment when removing an old dishwasher for
service or discarding.
1.8 State of California Proposition 65
Warnings
This product may contain a chemical known to the State
of California, which can cause cancer or reproductive
harm. Therefore, the packaging of your product may bear
the following label as required by California:
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
en-us Preventing material damage
6
Preventing material damage
2 Preventing material damage
Preventing material damage
NOTICE:
Harsh chemicals such as bleach-based products can
damage your dishwasher.
▶ Do not use harsh chemicals such as bleach-based
products to clean your dishwasher.
Certain cleaning products may damage the appliance.
▶ Do not use a steam cleaner.
▶ So as not to scratch the finish on the appliance, do not
use sponges with a rough surface or abrasive cleaning
agents.
Avoid stainless steel polish
▶ Do not use stainless steel polish on an anti-fingerprint
finish or a black stainless finish.
Escaping water vapor can damage cabinetry.
▶ When the program ends, let the appliance cool down a
bit before opening the door.
Protect your appliance from the elements.
▶ Protect against freezing to avoid possible damage to
the fill valve. Damage caused by freezing is not covered
by the warranty.
Special salt for dishwashers can damage the tub due to
corrosion.
▶ To make sure that any special salt that escapes is
washed out of the tub, add the special salt to the
dispenser for special salt immediately before the
program starts.
Detergent may damage the water softening system.
▶ Only fill the dispenser of the water softening system
with special dishwasher salt.
Environmental protection and energy-saving
3 Environmental protection and
energy-saving
Environmental protection and energy-saving
3.1 Saving energy
If you follow these instructions, your appliance will use
less power and water.
Use the Eco program.
a
The Eco program is energy-efficient and
environmentally friendly.
→
"Dishwasher Cycles", Page10
Change the sensor setting to the default.
a
Consumption is reduced.
→
"Sensors", Page6
3.2 AquaSensor
The AquaSensor is an optical measuring device (light
barrier) which measures the turbidity of the washing water.
You can save water with the AquaSensor.
The operation of the AquaSensor depends on the selected
cycle. If the soiling level is high, the washing water is
drained off and replaced with fresh water. If the soiling
level is lower, the washing water is used in the next rinse,
so reducing water consumption by 3-6 liters. In the Auto
cycles the temperature and run time are additionally
adjusted to the level of soiling.
3.3 Sensors
The sensors adjust the cycle sequence and strength in the
Auto cycles depending on the level and type of soiling.
The sensor has different sensitivity levels that can be
changed in the basic settings.
→
"Changing the basic settings", Page25
Sensor setting Description
Standard Optimal setting for mixed loads
and heavily soiled dishware.
Saves both energy and water.
Sensitive Adjusts the cycle strength for
effective removal of food
remnants even with low soiling
levels. Energy and water
consumption are adjusted
accordingly.
Very sensitive Adjusts the cycle strength for
difficult conditions of use, e.g.
stubborn dried-on food remnants.
Recommended setting when
using organic or ecological
detergents containing low levels
of active agents. Energy and
water consumption are adjusted
accordingly.
Familiarizing yourself with your appliance en-us
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Familiarizing yourself with your appliance
4 Familiarizing yourself with your appliance
Familiarizing yourself with your appliance
4.1 Appliance
1
2
3
4
5
6
7
8
9
10
11
12
13
14
1
Rating plate
Rating plate with E number and FD number →
Page39
.
You will need this data to contact Customer service →
Page38
.
2
Detergent dispenser Add detergent to the detergent dispenser.
3
Lower rack
Lower rack →
Page13
4
Dispenser for special salt Add special salt to the dispenser for special salt.
→
"Water softening system", Page16
1
Depending on the appliance specifications
en-us Familiarizing yourself with your appliance
8
5
Lower spray arm The lower spray arm washes the dishware in the lower rack.
If the dishware has not been washed properly, clean the spray
arms.
→
"Cleaning the spray arms", Page28
6
Detergent tab collecting tray During the wash cycle, detergent tabs automatically drop out of
the detergent dispenser into the tab collecting tray, where they
can dissolve fully.
7
Upper rack
Upper rack →
Page12
8
Silverware drawer
Silverware drawer →
Page13
9
EmotionLight Interior lighting of the appliance.
→
"Overview of the basic settings", Page24
10
Cup shelf
1
Cup shelf →
Page14
11
Upper spray arm The upper spray arm washes the dishware in the upper rack.
If the dishware has not been washed properly, clean the spray
arms.
→
"Cleaning the spray arms", Page28
12
Filter system
Filter system →
Page27
13
Silverware basket Silverware basket
14
Dispenser for rinse aid Rinse aid is added to the dispenser for rinse aid.
→
"Rinse aid system", Page17
1
Depending on the appliance specifications
4.2 Controls
You can use the control panel to configure all functions of your appliance and to obtain information about the operating
status.
1 2 3 4 5 6 7 8 9 10
111213141516
1
ON/OFF button and reset button Switching on the appliance
Switching off the appliance
Terminating the wash cycle →
Page22
1
Depending on the appliance specifications
Familiarizing yourself with your appliance en-us
9
2
Cycle buttons
Cycles →
Page10
3
Info button If you press , the display shows information about
selected cycles, basic settings and additional functions.
If you press for approx. 3 seconds, you can open the
menu.
→
"Changing the basic settings", Page25
4
Rinse aid refill indicator Rinse aid system
→
"Adding rinse aid", Page17
5
Special salt refill indicator Water softening system
6
Display Remote Start
1
If you have activated the function and are controlling the
appliance via the HomeConnect® app, the display lights
up on the appliance.
7
WLAN display
Home Connect →
Page25
8
Electronic delay time
Setting the electronic delay time →
Page22
9
Remote Start
→
"Remote Start ", Page26
10
Cycle buttons and options
Cycles →
Page10
Options →
Page11
11
Start button
Starting the wash cycle →
Page22
12
buttons You can use these buttons to scroll between the basic
settings.
→
"Changing the basic settings", Page25
13
Setting buttons
Changing the basic settings →
Page25
14
Door handle
1
Open the appliance door.
15
Display
1
The display shows information about cycles, basic settings
or additional options. You can change the basic settings via
the display and the setting buttons.
→
"Changing the basic settings", Page25
16
Display The display shows information about cycles, basic settings
or additional options. You can change the basic settings via
the display and the setting buttons.
→
"Changing the basic settings", Page25
1
Depending on the appliance specifications
en-us Dishwasher Cycles
10
Dishwasher Cycles
5 Dishwasher Cycles
Dishwasher Cycles
Below is an overview of the different cycles available on your dishwasher.
The running time may vary depending on the cycle selected. The running time depends on the water temperature, the
quantity of dishware, the level of dirt and the option selected. The running time will change if the rinse aid system is
switched off or rinse aid needs to be added. The consumption values relate to normal conditions and a water hardness of
16 - 20 °E. Different influencing factors such as water temperature or pipe pressure may result in deviations.
Cycle Purpose Cycle sequence Usage
1) Hour/min.
2) Electrical/kWH
3) Water/gal
Auto 150-160°F Dishware:
¡ Washing pots and pans,
non-fragile dishware and
silverware
Level of soiling:
¡ Removing stubborn burned
or dried on food remnants
containing starch and
protein.
Intensive
¡ Pre-Rinse
¡ Cleaning 151 °F – 160 °F
¡ Intermediate rinse
¡ Final rinse 162 °F
¡ Drying
¡ 1) 1:40 -2:00
¡ 2) 0.950 -1.100
¡ 3) 4.9 -6.4
Auto 130-150°F Dishware:
¡ Cleaning mixed dishware
and silverware.
Level of soiling:
¡ Removing common
household food remnants
lightly dried-on.
Sensor controlled:
¡ Optimized by sensors depending on
the soiling of the rinse water.
¡ 1) 1:50-2:20
¡ 2) 0.810-0.850
¡ 3) 2.5-5.4
Note:The displayed cycle
time indicates an average
value.
Eco
Dishware:
¡ Cleaning mixed dishware
and silverware.
Level of soiling:
¡ Removing common
household food remnants
lightly dried-on.
Most economical cycle:
¡ Pre-Rinse
¡ Cleaning 113 °F – 131 °F
¡ Intermediate rinse
¡ Final rinse 154 °F
¡ Drying
¡ 1) 2:20-2:25
¡ 2) 0.680-0.790
¡ 3) 2.3-5.6
Glass Care
Dishware:
¡ Cleaning temperature
sensitive dishes, silverware,
and glasses.
Level of soiling:
¡ Removing lightly adhered
fresh food remnants.
Particularly gentle and improved drying:
¡ Pre-rinse
¡ Cleaning 122 °F
¡ Intermediate rinse
¡ Final rinse 140°F/60°C
¡ Shine and Dry
¡ 1) 1:15
¡ 2) 0.600
¡ 3) 3.5
Quick Wash
Dishware:
¡ Cleaning delicate dishware,
silverware, temperature-
sensitive plastics and
glasses.
Level of soiling:
¡ Removing lightly adhering
fresh food remnants.
Time-optimized:
¡ Cleaning 113 °F
¡ Intermediate rinse
¡ Final rinse 127 °F
¡ 1) 0:30
¡ 2) 0.500
¡ 3) 2.0
Personalization
function
- - ¡ 1) 0:09-0:09
¡ 2) 0.050-0.050
¡ 3) 1.2-1.2
Options en-us
11
5.1 Energy Guide
The Energy Guide label was based on the Normal soil
sensing cycle.
The unit was tested without any rinse aid (liquid) in the
rinse aid dispenser. A single dose of detergent was
inserted into the detergent dispenser, with no detergent
being used in the prewash. The unit was not subjected to
truncated testing per the definitions in the test procedure.
We recommend that dish loads such as the one in the
energy certification test have the rack position set in the
highest position. Recommended for daily, regular or
typical use to completely wash a full load of normally
soiled dishes.
Lower rack
Upper rack
Third rack
5.2 Personalization function
With this function, you can save a combination of a Cycle
and an Option.
You can save the selected Cycle and Option combination
via the Home Connect app or on the appliance.
The pre-rinse cycle is pre-programmed to this button and
is fine for all types of dishware. The dishware is rinsed
with cold water.
Tip:You can use the Home Connect app to download
additional Cycles and Options and save them.
1
Save Personalization function on the appliance.
1. Open the appliance door.
2. Press .
3. Press the right cycle button.
4. Press the button for the relevant options.
5. Press Personalization Function button for 3 seconds.
a The selected cycle and option will flash.
a The Personalization Function button flashes.
a The program combination is saved.
Tip:To reset the cycle, either use the Home Connect app
or reset your appliance back to the factory settings.
→
"Overview of the basic settings", Page24
Options
6 Options
Options
Here is an overview of the different options available on
your dishwasher.
Option Use
Extra Dry
¡ For a better drying result, the final
rinse temperature is increased
and the drying phase extended.
¡ Especially suitable for drying
plastic parts.
1
Depending on the appliance specifications
en-us Features
12
Option Use
¡ There is a slight increase in
energy consumption and the run
time is extended.
Intensive
¡ Switch on with mixed loads
containing dishware with different
soiling levels, e.g. place very
soiled pots and pans in the lower
rack and normally soiled dishware
in the upper rack.
¡ The spray pressure in the lower
rack is increased and the
maximum program temperature
held longer. This will increase the
run time and energy consumption.
Power
¡ The run time is shortened
depending on the wash cycle.
¡ The option can be activated
before the cycle starts or at any
time when it is running.
¡ Energy and water consumption
are increased.
Features
7 Features
Features
You can find an overview of the possible features of your
appliance and how to use them here.
These features depend on your appliance model.
7.1 Upper rack
Arrange cups, glasses, and small tableware items in the
top rack.
You can adjust the height of the upper rack to make room
for larger items.
Adjusting upper rack with RackMatic®
To wash large items in the racks, adjust the shelf height of
the upper rack.
1. Pull out the upper rack.
2. To prevent the rack from suddenly dropping down, hold
the side of the rack by the top edge.
3. Press in the right and left hand levers on the outside of
the rack.
4. Raise or lower the rack evenly to the right level.
Check that the rack is level on both sides.
5. Release the levers.
a The rack clicks into position.
6. Slide the rack in.
Features en-us
13
7.2 Lower rack
Arrange pans and plates in the lower rack.
a
Silverware basket
1
Large plates up to a diameter of 13 inches can be
arranged in the lower rack as shown.
7.3 Silverware Basket
Arrange the silverware in the silverware basket, ensuring
that the items are not nestled together and with the sharp
points down.
WARNING
The sharp points and edges of knives and other sharp
utensils can cause serious injury.
▶ Load knives and other sharp utensils with edges down.
Do not allow children to handle or play near knives and
sharp utensils
7.4 Silverware drawer
Arrange silverware in the silverware drawer.
Arrange silverware with the points and sharp edges down.
You can reorganize the silverware drawer to make more
space for longer or wider utensils.
Reorganizing the silverware drawer
Fold down the side shelves and front tines to provide more
space for longer or wider cutlery items.
1
Depending on the appliance specifications
en-us Features
14
1. To fold down a side shelf, push the lever forward and
fold down the side shelf .
1
2
2. To fold down the front tines, push the lever forward and
fold down the folding tines .
1
Tip
If you want to return the cutlery tray to its original position,
fold the side shelf upward until it clicks into position.
7.5 Cup shelf
Use the cup shelf and the space underneath for small
cups and glasses or for large items of silverware, e.g.
cooking spoons or serving cutlery.
If you do not need the cup shelf, you can fold it up.
7.6 Flip tines
Use the flip tines to position dishware securely, e.g. plates.
You can fold the tines down to arrange pans, bowls and
glasses better.
1
Folding down the tines
1
If you do not need the tines, fold them down.
1
Depending on the appliance specifications
Features en-us
15
1. Push the lever forward and fold down the tines .
1
2
2. To use the tines again, fold them back up.
a The tines click into position.
7.7 Baking sheet spray head
Use the baking sheet spray head to clean large items of
dishware, e.g. trays, racks and plates.
Arrange max. 2baking sheets and 2racks as shown to
ensure that the spray jet can reach all parts.
Note:Check that the appliance is always operated with
the upper rack or the baking sheet spray head.
Inserting the baking sheet spray head
Use the baking sheet spray head instead of the upper rack
to clean large trays, racks and plates.
1. Remove the upper rack.
2. Insert the baking sheet spray head in the holder and
turn to the right .
a The baking sheet spray head clicks into position.
Removing the baking sheet spray head
If you no longer require the baking sheet spray head,
remove it from the appliance.
1. Turn the baking sheet spray head to the left and remove
from the holder.
2. Insert the upper rack in the appliance.
7.8 Rack heights
Set the racks at the right height.
Appliance height 34" with silverware basket
Level Upper rack Lower rack
1 max. ø 9.5"
13"/13.5" →
Page13
2 max. ø 10.5" 12"
3 max. ø 11.5" 11"
Appliance height 34" with silverware drawer
Level Upper rack Lower rack
1 max. ø 7"
13"/13.5" →
Page13
2 max. ø 8" 12"
3 max. ø 9" 11"
en-us Before using for the first time
16
Before using for the first time
8 Before using for the first time
Before using for the first time
8.1 Initial use
Before the first use or after a factory reset, you will need to
configure the settings. The display shows the settings for
the first use.
Tip:Connect your appliance to a mobile device. You can
conveniently change all settings using the
HomeConnect® app.
→
"HomeConnect® quick start", Page25
Requirement:The appliance has been installed and
connected.
1. Add special salt.
2.
Add rinse aid. →
Page17
3. Switch on the appliance.
a The display shows the settings for initial use.
4. Press repeatedly until the display shows the required
setting.
Note:If you select HomeConnect® with the setting
Initial use , make further settings using the
HomeConnect® app on your mobile device.
You can change the settings for initial use and other
Basic settings on the appliance at any time or using the
HomeConnect® app on your mobile device.
5. Press or repeatedly until the display shows the
right value.
You can change one or more settings.
6. To save the settings, press for approx. 3seconds.
7. Add detergent.
8. Start the Program with the highest cleaning temperature
without dishware.
To remove any marks from water or other residues, we
recommend you operate the appliance without dishware
before using it for the first time.
Water softening system
9 Water softening system
Water softening system
Hard water leaves limescale on dishware as well as the
washing tank, and parts of the appliance may become
blocked.
To ensure good dishwashing results, you can treat the
water with special salt and the water softening system. To
avoid damage to the appliance, water with a hardness
above 9°E must be softened.
9.1 Overview of water hardness settings
You can find an overview of the water hardness values that can be selected here.
You can find out how hard your water is from your local water company or by using a water hardness tester.
Water hardness °E Hardness range mmol/l Setting value
0 - 8 soft 0 - 1.1 0 - 8
9 - 10 soft 1.2 - 1.4 9 - 10
11 - 12 medium 1.5 - 1.8 11 - 12
13 - 15 medium 1.9 - 2.1 13 - 15
16 - 20 medium 2.2 - 2.9 16 - 20
21 - 26 hard 3.0 - 3.7 21 - 26
27 - 38 hard 3.8 - 5.4 27 - 38
39 - 62 hard 5.5 - 8.9 39 - 62
Note:Set the water hardness determined on your
appliance.
→
"Setting the water softening system", Page16
With a water hardness of 0 - 8°E you can dispense with
special salt for dishwashers and switch off the water
softening system.
→
"Switching off the water softening system", Page17
9.2 Setting the water softening system
Set the water hardness on your appliance.
1. Determine the water hardness and the appropriate
setting value.
→
"Overview of water hardness settings", Page16
2. Press .
3. To open the basic settings, press for approx.
3seconds.
4. Press repeatedly until the display shows "Water
hardness".
5. Press or repeatedly until the right water hardness
has been set.
The value 0 - 8 is set at the factory.
6. To save the settings, press for approx. 3seconds.
Rinse aid system en-us
17
9.3 Special Dishwasher Salt
You can use special dishwasher salt to soften the water.
Adding dishwasher salt
If the salt refill indicator lights up, add special dishwasher
salt to the dispenser for salt just before the cycle starts.
The amount of special dishwasher salt required depends
on the water hardness. The higher the water hardness, the
greater the amount of salt required.
NOTICE:
Detergent may damage the water softening system.
▶ Only fill the dispenser of the water softening system
with special dishwasher salt.
Special salt for dishwashers can damage the tub due to
corrosion.
▶ To make sure that any special salt that escapes is
washed out of the tub, add the special salt to the
dispenser for special salt immediately before the
program starts.
1. Unscrew the lid of the salt dispenser and remove.
2. Before the first use: Fill the dispenser full with water.
3. Note:Only use special salt specified for dishwashers.
Do not use salt tablets.
Do not use table salt.
Add the special dishwasher salt to the dispenser.
a
Funnel
Fill the dispenser completely with the salt. The water in
the dispenser is displaced and forced out.
4. Place the lid back on the dispenser and turn to close.
9.4 Switching off the water softening system
If you do not need to use the water softening system, e.g.
you already have a whole house water softening system,
you can turn the system off.
Note
To avoid damage to the appliance, only switch off the
water softening system in the following cases:
¡ The water hardness is max. 26°E and you are using
combined detergents with salt replacement substances.
According to manufacturers, combined detergents with
salt replacement substances can generally only be used
up to a water hardness of 26°E without adding special
salt.
¡ The water hardness is 0 - 8°E. You can omit special
salt.
1. Press .
2. To open the basic settings, press for approx.
3seconds.
3. Press repeatedly until the display shows "Water
hardness".
4. Press or repeatedly until the display shows 0 - 8.
5. To save the settings, press for approx. 3seconds.
a The water softening system is switched off and the salt
refill indicator is deactivated.
Rinse aid system
10 Rinse aid system
Rinse aid system
10.1 Rinse aid
For optimum drying results, use rinse aid.
Only use rinse aid intended for household dishwashers.
Adding rinse aid
If the display shows "Please add rinse aid. ", add rinse aid.
Only use rinse aid intended for household dishwashers.
1. Press the catch on the lid of the dispenser for rinse aid
and lift .
1
2
en-us Detergent
18
2. Add rinse aid up to the max mark.
max
3. If rinse aid spills out, remove it from the tub.
Spilled rinse aid can cause excessive frothing during
the wash cycle.
4. Close the lid of the dispenser for rinse aid.
a The lid clicks into position.
10.2 Setting the amount of rinse aid
If there are streaks or water spots on dishware, change
the amount of rinse aid.
1. Press .
2. To open the basic settings, press for approx.
3seconds.
3. Press repeatedly until the display shows "Rinse aid
disp.".
4. Press or repeatedly until the right amount of rinse
aid has been set.
– A low setting adds less rinse aid during the wash
cycle and reduces streaking on dishware.
– A higher setting adds more rinse aid during the wash
cycle, reduces water spots and improves the drying
result.
5. To save the settings, press for approx. 3seconds.
10.3 Switching the rinse aid system off
If you choose not to use rinse aid, you can turn the rinse
aid system off.
Tip:Rinse aid within a combination detergent has limited
effectiveness. You will generally get better results using a
separate rinse aid.
1. Press .
2. To open the basic settings, press for approx.
3seconds.
3. Press repeatedly until the display shows "Rinse aid
disp.".
4. Press or repeatedly until the display shows 0.
5. To save the settings, press for approx. 3seconds.
a The rinse aid system is switched off and the rinse aid
refill indicator is deactivated.
Detergent
11 Detergent
Detergent
Find out which detergents are suitable for your appliance.
11.1 The correct detergents
Only use detergents that are made for dishwashers, either
basic or combination detergents.
For the best washing and drying results, use a separate
detergent, then add Special salt and Rinse aid →
Page17
separately.
Modern, powerful detergents mainly use a low-alkaline
formulation with enzymes. Enzymes break down starch
and remove protein. Oxygen-based bleaching agents are
generally used to remove colored stains, e.g. tea or
ketchup.
Note:Follow the manufacturer's instructions for each
detergent.
Detergent Description
Tabs Tabs are perfect for all cleaning
functions and do not need to be
measured out.
However, with shorter Cycles
→
Page10
sometimes tabs do not
dissolve entirely and leave residues
of detergent. This may reduce its
effectiveness.
Powder detergent Powder detergent is recommended
for shorter cycles. The dosage can
be adjusted to the level of soiling.
Liquid detergent Liquid detergent works faster and is
recommended for shorter cycles
without a pre-rinse.
Sometimes liquid detergent may
leak out despite the detergent
dispenser being closed. This is not a
problem, just remember the
following:
¡ Only choose a cycle without
PreRinse.
¡ Do not use the Delay Start option.
The dosage can be adjusted to the
level of soiling.
11.2 Incompatible detergents
Do not use a detergent which is not designated for
dishwasher use or contains chlorine.
Detergent Description
Liquid hand soap Liquid hand soap can
cause increased frothing
and damage the appliance.
Detergent containing
chlorine
This may leave chlorine
residue on dishware.
Dishware en-us
19
11.3 Information on Detergent
Follow the instructions on detergents in everyday use.
¡ Detergents marked as "ecological" (environmentally
friendly) generally contain lower levels of active agents
or none at all. The cleaning effect may be reduced.
¡ Adjust the rinse aid and the water softening system
settings in accordance with the detergent or
combination detergent in use.
¡ According to manufacturers, combination detergents
with salt replacement substances can only be used up
to a certain water hardness, usually 26 °E, without
adding special salt. For the best washing and drying
results we recommend using special salt from a water
hardness of 17 °E.
¡ Any rinse aid component of a combination detergent
has limited effectiveness. You will have better results
using a separate rinse aid.
¡ To prevent sticking, only touch detergents in a water-
soluble pouch with dry hands and only ever place them
in a dry detergent dispenser.
¡ Even if the rinse aid and special salt refill indicators light
up, the wash cycles will run properly with combination
detergents.
¡ Use tablets with enhanced drying results.
11.4 Adding Detergent
1. To open the detergent dispenser, press the locking
latch.
2. Add the detergent to the dry detergent dispenser.
3 tbsp (45 ml)
1.75 tbsp
(25 ml)
1 tbsp (15 ml)
If you are using tablets, one is enough. Insert the tablets
in a horizontal position.
If you are using powder or liquid detergent, follow the
manufacturer's instructions and quantities for dosage in
the detergent dispenser.
1.5 to 1.75 Tbsp (20 ml – 25 ml) detergent is sufficient
for normal soiling. If dishware is only lightly soiled,
slightly less than the amount of detergent specified is
usually sufficient.
3. Close the lid of the detergent dispenser.
a The lid clicks into position.
a The detergent dispenser will open automatically at the
optimum time during the cycle. Powder or liquid
detergent will spread around the washing tank and
dissolve there. Tablets will fall into the tablet collecting
tray and dissolve in the right dosage. In order to ensure
that tablets can dissolve evenly, do not place any other
objects in the tablet collecting tray.
11.5 Detergent table
Detergent amount guidelines
Auto 130-150°F 1.75 Tbsp (25 ml) or 1 tab
Eco 1.75 Tbsp (25 ml) or 1 tab
Glass Care 1 Tbsp (15 ml)
Auto 150-160°F 3 Tbsp (45 ml) or 1 tab
Quick Wash 1 Tbsp (15 ml)
Dishware
12 Dishware
Dishware
Only wash dishware that is suitable for dishwashers.
Note:Decorated glassware and parts made of aluminum
or silver may fade or discolor with dishwashing. Delicate
types of glass may turn cloudy after a few wash cycles.
12.1 Damage to glass and dishware
Only put glasses and china in the dishwasher if they are
labeled dishwasher-safe. Avoid damage to glass and
dishware.
Cause Recommendation
The following types of
dishes are not dishwasher-
safe:
¡ Wooden utensils and
dishes
¡ Decorative glassware,
antique dishes and
artistic hand-made
pottery
Only put dishes in the
dishwasher if they are
labeled dishwasher-safe.
en-us Dishware
20
Cause Recommendation
¡ Plastic parts that are not
heat-resistant
¡ Dishes made from
copper or tin
¡ Dishes soiled with ash,
wax, grease or paint
¡ Very small items of
dishware
The chemical composition
of the detergent causes
damage.
Use a detergent labeled as
gentle to dishes.
Highly caustic alkaline or
highly acidic cleaning
solutions, in particular
commercial or industrial
cleaners, are not safe to
use in the dishwasher with
aluminum.
If you use highly caustic
alkaline or highly acidic
cleaning solutions, in
particular commercial or
industrial cleaners, do not
put anything aluminum in
the dishwasher.
The water temperature of
the cycle is too high.
Select a cycle with lower
temperatures.
After the cycle has ended,
take glassware and
silverware out of the
appliance without delay.
The water temperature of
the cycle is too high and the
water is too soft.
Select a cycle with lower
temperatures.
Use detergent with glass
protection.
Adjust the water hardness
setting on your dishwasher.
→
"Setting the water
softening system", Page16
12.2 Loading dishware
Arrange dishware correctly to optimize the dishwashing
result and prevent damage to both dishware and the
appliance. The noise level may also vary depending on
the items placed in your dishwasher.
NOTICE:
Avoid dishwasher damage
▶ Do not load the dishwasher with paper products, plastic
bags, packing materials or anything other than normal,
dishwasher safe dishware and kitchenware.
Tips
¡ Using the appliance allows you to save energy and
water compared to doing dishes by hand.
¡ See our website for examples of how to load your
appliance efficiently.
¡ To save energy and water, load the machine with the
number of place settings specified (standard load with
dishes and silverware).
¡ For better washing and drying results, position items
with curves or recesses at an angle so water can run
off.
1. Remove large remnants of food from dishware.
To save resources, do not pre-rinse dishware under
running water.
2. Observe the following when arranging dishware:
– Put heavily soiled dishware in the lower rack, e.g.
pans. The more powerful spray jet ensures that the
dishwashing result will be better.
– To avoid damage to dishware, arrange it so it is
stable and cannot tip over.
– To avoid injury, arrange silverware with the points
and sharp edges facing down.
– Position containers with the openings facing down so
no water can collect in them.
– Do not block the spray arms - make sure that they
can turn freely.
– Do not place small parts in the collecting tray and do
not block it with dishware so as not to obstruct the lid
of the detergent dispenser.
Dishware en-us
21
12.3 Removing dishware
CAUTION
Dishes can be very hot immediately after the cycle ends.
▶ Open the door slightly and allow dishes to cool for a few
minutes before unloading.
1. To prevent water dripping onto dishware, unload it
starting at the bottom and working up.
2. Check the washing tank and accessories for soiling and
clean if necessary.
→
"Cleaning and maintenance", Page26
12.4 Loading patterns
Recommended loading patterns.
12 place settings:
Lower rack
Upper rack
Third rack
Additional loading patterns for 10 place settings:
Lower rack
Upper rack
en-us Basic Operation
22
Third rack
Basic Operation
13 Basic Operation
Basic Operation
13.1 Protection against unintentional
operation
Your dishwasher has a built in feature to help prevent
unintentional operation, e.g. by children. After starting the
appliance, the door has to be closed within 4 seconds,
otherwise the operation will be paused. If this occurs,
follow the steps below to restart your dishwasher.
1. For top button controls: Press and close the door.
2. For front button controls: Close the door and press .
a The wash cycle will resume.
Notes
¡
Unintentional operation is activated when:
– Pressing Start to begin a wash cycle
– Setting Delay time and pressing Start
– Opening the door while Delay time is active
– Opening the door during a wash cycle.
¡ This feature cannot be deactivated.
13.2 Switching on the appliance
▶ Touch with a short 1 second touch.
The standard cycle is set by default.
The buttons on the appliance are touch sensitive and
only require a quick, gentle touch.
If you do not perform any actions on the appliance for
10 minutes, it will automatically switch off.
13.3 Setting a cycle
To adjust the wash cycle to the soiling level of the
dishware, select a suitable program.
▶ Press the right cycle button.
a The cycle is set and the cycle button flashes.
13.4 Setting options
You can set options to complete the chosen wash
program.
Note:The available options depend on which program is
selected.
▶ Press the button for the relevant option.
a The option is set and the option button flashes.
13.5 Setting the electronic delay time
You can delay the start of the wash cycle by up to
24hours.
1. Press .
2. Press or repeatedly until the display shows the
right time.
Depending on the setting of the time display, the end of
the program is shown on the display by "Finish in" (e.g.
3h25min) or "Finish at" (e.g. 3:20pm). You can change
this setting in the Basic settings →
Page24
.
3. To activate the electronic delay time, press .
Note:To deactivate the electronic delay time, press
for approx. 4seconds.
13.6 Starting the wash cycle
▶ Press .
a The wash cycle has ended when the display shows
"Finished!".
Notes
¡ If you want to add more dishware while the appliance is
running, do not use the collecting tray as a handle for
the upper rack. You might touch the partially dissolved
tablet.
¡ You can only change a cycle in progress if you can
cancel it first.
→
"Terminating the wash cycle", Page22
¡ To save energy, the appliance switches off
automatically 10minutes after the end of the wash
cycle. If you open the appliance door immediately after
the wash cycle has ended, the appliance will switch off
after 4 seconds.
13.7 Interrupting the wash cycle
1. Press On/Off.
The program is saved and the appliance switches off.
2. Press On/Off.
3. Press to resume the wash cycle.
13.8 Terminating the wash cycle
To end a cycle early or to switch from one that has already
started, you will need to cancel it first.
1. Open the appliance door.
2. Press for approx. 4seconds.
Basic Operation en-us
23
3. Close the appliance door.
a The cycle is cancelled and ends after approx. 1minute.
13.9 Displaying wash cycle information
You can show information about cycles and options on the
display.
1. Press .
2. Press the cycle button or an option.
13.10 Switching off the appliance
CAUTION
To avoid risk of injury, always use caution when opening
the door during or following a wash cycle as hot water or
steam may escape.
▶ Do not fully open the door until water noises have
stopped and steam has subsided.
1. Please note the information on Preventing Material
Damage →
Page6
.
2. Press On/Off.
en-us Basic settings
24
Basic settings
14 Basic settings
Basic settings
You can configure the basic settings for your appliance to meet your needs.
14.1 Overview of the basic settings
The basic settings depend on the features of your appliance.
Basic setting Selection Description
Time setting 00:00 - 24:00 Set the current time.
The setting depends on the time format selected.
Time format 12 h
24 h
1
Set the time format.
Time display In hours
Time
1
Set the time display for the end of the wash cycle.
"Finish in" shows the remaining time the wash cycle still
has to run, e.g. 3h25min.
"Finish at" shows the time when the wash cycle will end,
e.g. 3:20pm.
Sprache/Language See selection on the
appliance.
Select the menu language.
Water hardness 0 - 62
0 - 8
1
Set the water hardness.
→
"Overview of water hardness settings", Page16
Rinse aid disp. 0 - 6
5
1
Set or switch off the amount of rinse aid to be dispensed.
→
"Setting the amount of rinse aid", Page18
Sensor setting Standard
1
Sensitive
Very sensitive
Set the water sensor for identifying soiling.
→
"Sensors", Page6
Extra Dry on
off
1
Switch "Extra Dry" on or off for each operation.
The temperature is increased during the final rinse for a
better drying result. This may increase the run time slightly.
Please take care with delicate dishware.
Eco forecast on
off
1
Switch EcoCheck on or off.
When selecting the wash cycle, the average water and
energy consumption is briefly shown on the display.
Emotion Light™ off
On via main switch
1
On when opening door
Switch the interior lighting of the appliance on or off.
When the appliance door is opened, the interior lighting
switches off automatically after 10 minutes.
Infolight® on
1
off
Switch "Infolight®" on or off.
While the wash cycle is running, a spot of light is projected
onto the floor below the appliance door. This light will not
be visible if the appliance is installed at eye level with the
cabinet front fitted flush. If the appliance door is not
completely closed, the spot of light will flash. The wash
cycle has ended when the spot of light is no longer visible
on the floor.
Start program Auto 130-150°F
1
Prog. last selected
Set a default program for when the appliance is switched
on.
Tone volume Scale with multiple levels. Set the signal volume at the end of a wash cycle.
Level 0 switches the signal tones off.
Button volume Scale with multiple levels Set the button volume during operation.
Level 0 switches the button tones off.
1
Factory setting (may vary according to model)
HomeConnect® en-us
25
Basic setting Selection Description
WLAN on
off
Switch the wireless network connection on or off.
The basic setting "WLAN" is not available until you have
connected the appliance with the HomeConnect® app.
→
"HomeConnect® ", Page25
Remote Start off
Manual
Permanent
Activate or deactivate
→
"Remote Start ", Page26
.
The basic setting is not available until you have connected
the appliance with the HomeConnect® app.
→
"HomeConnect® ", Page25
Greeting on
1
off
Switch display of the brand name logo on or off when the
appliance is switched on.
Factory setting Reset Restore changed settings to the factory settings.
The settings for initial use must be configured.
1
Factory setting (may vary according to model)
14.2 Changing the basic settings
Tip:Connect your appliance to a mobile device. You can
conveniently change all settings using the
HomeConnect® app.
→
"HomeConnect® quick start", Page25
1. Open the appliance door.
2. Press .
3. To open the basic settings, press for approx.
3seconds.
4. Press repeatedly until the display shows the required
setting.
5. Press or repeatedly until the display shows the
right value.
You can change one or more settings.
6. To save the settings, press for approx. 3seconds.
7. Close the appliance door.
14.3 Setting the time
1. To open the basic settings, press for approx.
3seconds.
2. Press repeatedly until the display shows "Time
setting".
3. Press or repeatedly until the display shows the
required time.
Holding down and will change the set values in 10-
minute steps.
4. To save the settings, press for approx. 3seconds.
HomeConnect®
15 HomeConnect®
HomeConnect®
This appliance is network-capable. Connecting your
appliance to a mobile device lets you control its functions
via the HomeConnect® app.
The HomeConnect® services are not available in every
country. The availability of the HomeConnect® function
depends on the availability of HomeConnect® services in
your country. You can find information on this at:
www.home-connect.com.
To be able to use HomeConnect®, you must first set up
the connection to the WLAN home network (Wi-Fi
1
) and to
the HomeConnect® app.
The HomeConnect® app guides you through the entire
registration process. Follow the instructions in the
HomeConnect® app to implement the settings.
Tips
¡ Consult the HomeConnect® documents supplied.
¡ Follow the instructions in the HomeConnect® app as
well.
Note:Also note the safety information in this instruction
manual and ensure that it is also observed when operating
the appliance using the HomeConnect® app.
15.1 HomeConnect® quick start
Connect your appliance to a mobile device quickly and
easily.
Setting up the HomeConnect® app
1. Install the HomeConnect® app on your mobile device.
2. Start the HomeConnect® app and set up access for
HomeConnect®.
The HomeConnect® app guides you through the entire
registration process.
1
Wi-Fi is a registered trade mark of the Wi-Fi Alliance.
en-us Cleaning and maintenance
26
Setting upHomeConnect®
Requirements
¡ The HomeConnect®app is installed on your mobile
device.
¡ The appliance receives signals from the WLAN home
network (Wi-Fi) at its installation location.
1. Open the HomeConnect® app and scan the following
QR code.
2. Follow the instructions in the HomeConnect® app.
15.2 HomeConnect® settings
Adapt HomeConnect® to your needs.
You can find the HomeConnect® settings in the basic
settings for your appliance. Which settings the display
shows will depend on whether HomeConnect® has been
set up and whether the appliance is connected to your
home network.
15.3 Remote Start
You can use the HomeConnect® app to start the
appliance with your mobile device.
Tip:If you select "Permanent" in the Basic settings
→
Page25
of this function, the function is permanently
activated, and you can start your appliance with a mobile
device at any time.
Activating Remote Start
When you have selected "Manual" in the basic settings of
this function, activate the function on your appliance.
Requirements
¡ The appliance is connected to your WLAN home
network.
¡ The appliance is connected to the HomeConnect® app.
¡ "Manual" is selected in the Basic settings →
Page25
of
this function.
¡ A program is selected.
▶ Press .
If you open the appliance door, the function is
automatically deactivated.
a button lights up.
Tip:To deactivate the function, press .
15.4 Remote Diagnostics
The Customer Service can access your appliance via
Remote Diagnostics if you ask them to do so, if your
appliance is connected to the HomeConnect® server and
if Remote Diagnostics is available in the country where
you are using the appliance.
Tip:Further information and details about the availability
of Remote Diagnostics in your country can be found in the
Service/Support section of your local website: www.home-
connect.com.
15.5 Software update
You can use this function to update the software of your
appliance, e.g. for optimization, troubleshooting or safety-
relevant updates.
The HomeConnect® app informs you about available
software updates.
15.6 Data Protection
Please see the information on data protection.
The first time your appliance is registered on a home
network connected to the Internet, your appliance will
transmit the following types of data to the HomeConnect®
server (initial registration):
¡ Unique appliance identification (consisting of appliance
codes as well as the MAC address of the installed Wi-Fi
communication module).
¡ Security certificate of the Wi-Fi communication module
(to ensure a secure data connection).
¡ The current software and hardware version of your
appliance.
¡ Status of any previous reset to factory settings.
This initial registration prepares the HomeConnect®
functions for use and is only required when you want to
use the HomeConnect® functions for the first time.
Note:Please note that the HomeConnect® functions can
be utilized only with the HomeConnect® app. Information
on data protection can be called up in the HomeConnect®
app.
Cleaning and maintenance
16 Cleaning and maintenance
Cleaning and maintenance
To keep your appliance working efficiently for a long time,
it is important to clean and maintain it carefully.
16.1 Cleaning the tub
WARNING
Using detergents containing chlorine may result in harm to
health.
▶ Never use detergents containing chlorine.
1. Remove any heavy soiling in the interior with a damp
cloth.
2. Add detergent to the detergent dispenser.
3. Select the program with the highest temperature.
Cleaning and maintenance en-us
27
4.
Start the program without dishware. →
Page22
16.2 Cleaning agent
Only use suitable cleaning agents to clean your appliance.
→
"Preventing material damage", Page6
16.3 Tips on appliance care
Follow the tips on appliance care to make sure your
appliance functions properly at all times.
Action Benefit
Regularly wipe the door
seals, the front of the
dishwasher and the control
panel using a damp cloth
and dishwashing liquid.
This ensures the parts of
the appliance will remain
clean and hygienic.
If the appliance is not going
to be used for a while,
leave the door slightly ajar.
This will prevent unpleasant
odors.
16.4 Filter system
The filter system removes coarse soiling from the
dishwashing cycle.
1
2
3
1
Micro filter
2
Fine filter
3
Coarse filter
Cleaning filters
Debris in the rinsing water can block the filters.
1. Check the filters for residues after each dishwashing
cycle.
2. Turn the coarse filter counterclockwise and take out
the filter system .
‒ Ensure that foreign objects do not fall into the sump.
1
2
3. Pull the micro filter downward and off.
4. Press the locking catches together and take the
coarse filter upward and out .
1
2
5. Clean the filter elements under running water.
Carefully remove the rim of debris between the coarse
filter and the fine filter.
6. Put the filter system back together.
Ensure that the locking catches on the coarse filter click
into position.
en-us Cleaning and maintenance
28
7. Insert the filter system into the appliance and turn the
coarse filter clockwise.
‒ Ensure that the arrow markings match up.
16.5 Cleaning the spray arms
Limescale and soiling in the dishwashing water may block
the nozzles and bearings on the spray arms. Clean the
spray arms regularly.
1. Unscrew the upper spray arm and pull down to
remove .
1
2
2. Pull up the lower spray arm to remove.
3. Check the outlet nozzles on the spray arms for
blockages under running water and remove any foreign
objects.
4. Insert the lower spray arm.
a The spray arm clicks into position.
5. Insert the upper spray arm and screw firmly in place.
Troubleshooting en-us
29
Troubleshooting
17 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance
yourself. Please read the information on eliminating issues
before contacting Customer Service. This may avoid
unnecessary repair costs.
Issue Cause and troubleshooting
E:2060 lights up. Appliance has detected that the heating element is calcified.
1. Descale the appliance.
2. Operate the appliance with the Water softening system.
1
E:3000 lights up. Water protection system is activated.
1. Turn off the water faucet.
2.
Call customer service →
Page38
.
E:3100 lights up. Water protection system is activated.
1. Turn off the water faucet.
2.
Call customer service →
Page38
.
E:3200 or indicator for water
supply lights up.
Inlet hose is kinked.
▶ Install the inlet hose without kinks.
Water faucet is turned off.
▶ Turn on the faucet.
Water faucet is clogged or calcified.
▶ Turn on the faucet.
The flow rate must be at least 10 l/min when the water supply is open.
Filters in the water connection of the supply or AquaStop hose are blocked.
1. Switch off the appliance.
2. Pull out the power cord plug.
3. Turn off the water faucet.
4. Unscrew the water connection.
5. Remove the filter from the supply hose.
6. Clean the filter.
7. Reinsert the filter in the supply hose.
8. Screw the water connection back on.
9. Check the water connection for leaks.
10. Restore the power supply.
11. Switch the appliance on.
E:3400 lights up. Water is continuously running into the appliance.
1. Turn off the water faucet.
2.
Call customer service →
Page38
.
1
Depending on the appliance specifications
en-us Troubleshooting
30
Issue Cause and troubleshooting
E:6102 lights up. Not an appliance error. The drain pump cover is loose or a foreign object is blocking
the pump.
▶ Secure the cover of the drain pump so it clicks into place or clean the drain
pump.
E:6103 lights up. Water is not
draining.
Not an appliance error. Garbage disposal is still plugged or the drain hose is kinked.
▶ Check that the garbage disposal plug is removed and that the drain hose is not
kinked.
Not an appliance error. The drain pump cover is loose or a foreign object is blocking
the pump.
▶ Secure the cover of the drain pump so it clicks into place or clean the drain
pump.
Not an appliance error. High loop is missing and/or debris flushed back into drain
hose and blocked it.
▶ Be sure there is a high loop in the drain hose and that no debris has flushed back
into the hose.
E:9001 lights up. Power voltage is too low.
There is no problem with the appliance.
1. Call an electrician.
2. Have the power voltage and electrical installation checked by an electrician.
Troubleshooting en-us
31
Issue Cause and troubleshooting
E:9240 lights up. Filters are soiled or blocked.
▶ Clean the filters.
→
"Cleaning filters", Page27
A different error code appears in
the display window.
E:0100 to E:9010
There is a technical issue.
1. Press .
2. Pull out the power cord plug of the appliance or switch off the breaker.
3. Wait at least 2minutes.
4. Insert the power cord plug of the appliance in a power outlet or switch on the
breaker.
5. Switch the appliance on.
6. If the problem occurs again:
‒ Press .
‒ Turn off the water faucet.
‒ Pull out the power cord plug.
‒ Contact customer service →
Page38
and give the error code.
Dishware is not dry. No rinse aid used or dosage set too low.
1.
Add Rinse aid →
Page17
.
2. Set the amount of rinse aid to be dispensed.
→
"Setting the amount of rinse aid", Page18
Cycle or cycle option has no drying phase, or drying phase is too short.
▶
Select a wash cycle with drying. →
Page10
Some option buttons decrease the drying result.
Water collects in recesses of dishware or silverware.
▶ Position dishware at an angle where possible.
The combined detergent used has a poor drying performance.
1. Use rinse aid to improve drying performance.
2. Use a different combined detergent with a better drying performance.
Extra Dry/intensive drying not activated to improve drying performance.
▶
Activate Extra Dry/intensive drying →
Page24
.
Dishware removed too early or drying process not yet ended.
1. Wait until the program ends.
2. Only remove dishware 30minutes after the program has ended.
Rinse aid used has a limited drying performance.
▶ Use a name-brand rinse aid.
Eco products may have limited effectiveness.
en-us Troubleshooting
32
Issue Cause and troubleshooting
Silverware is not dry. Silverware not arranged properly in the silverware basket or silverware drawer.
Droplets can form on the contact points of silverware.
1.
Arrange silverware individually where possible. →
Page20
2. Avoid points of contact.
Appliance interior still wet after
wash cycle.
Not an error. Condensation drying creates water droplets in the tub. This is normal.
Moisture in the air condenses on the inside walls of the appliance, runs off, and is
pumped out.
No action required.
Food remnants on dishware. Dishware was placed too close together or rack is overfilled.
1. Arrange dishware with sufficient space in between.
The spray jets must reach the surfaces of the dishware.
2. Avoid points of contact.
Spray arm rotation of the lower spray arm is blocked.
▶ Arrange dishware so it does not obstruct spray arm rotation.
Spray arm nozzles are blocked.
▶
Clean the Spray arms →
Page28
.
Filters are dirty.
▶ Clean the filters.
→
"Cleaning filters", Page27
Filters are inserted incorrectly and/or not engaged.
1. Insert the filters properly.
→
"Filter system", Page27
2. Twist filters into place.
Selected wash cycle is too light.
▶ Select a more intensive wash program.
▶ Adjust the sensitivity of the sensors.
→
"Sensors", Page6
Dishware has been precleaned too intensively. Then the sensors choose a lighter
cycle. Stubborn remnants cannot be entirely removed.
▶ Only remove large remnants of food and do not pre-rinse dishware.
▶ Adjust the sensitivity of the sensors.
→
"Sensors", Page6
Tall narrow containers in corner areas are not rinsed out adequately.
▶ Do not position tall narrow containers at too great an angle or in corner areas.
Upper rack on right and left not set to same height.
Troubleshooting en-us
33
Issue Cause and troubleshooting
Food remnants on dishware. ▶ Set the upper rack on the left and right to the same height.
→
"Upper rack", Page12
Detergent residue in the appliance Lid of the detergent dispenser is blocked by items of dishware and will not open.
1. Arrange dishware in the upper rack so the tab collecting tray is not obstructed by
dishware.
→
"Loading dishware", Page20
Items of dishware are blocking the dispenser lid.
2. Do not place dishware or fragrance dispensers in the tab collecting tray.
The lid of the detergent dispenser is blocked by the tab and will not open.
▶ Position the tab in the detergent dispenser crosswise, not vertically.
Tabs are used in the quick or short cycle. There is not enough time for the tab to
dissolve.
▶ Select a more intensive Wash cycle or use Powder detergent.
Detergent may lose its cleaning or dissolving ability after being stored a long time,
or the detergent is clumped together.
▶ Change your Detergent.
Water spots on plastic parts. Droplet formation on plastic surfaces is unavoidable due to the laws of physics.
Water spots are visible after drying.
▶ Select a more intensive program.
▶ Position dishware at an angle.
→
"Loading dishware", Page20
▶ Use rinse aid.
→
"Rinse aid", Page17
▶ Set the water softening system higher.
→
"Setting the water softening system", Page16
Wipeable or water-soluble coatings
inside the appliance or on the
door.
There is detergent residue. These coatings cannot generally be removed with
chemicals.
▶ Change your Detergent.
▶ Scrub the appliance by hand.
White coating is deposited inside the appliance.
1. Adjust the water softening system correctly.
→
"Setting the water softening system", Page16
In most cases you will need to increase the setting.
2. If necessary, change your detergent.
Special salt dispenser is not screwed tight.
▶ Screw the special salt dispenser tight.
There are stubborn white coatings
on the dishware, inside the
appliance or on the door.
There is detergent residue. These coatings cannot generally be removed with
chemicals.
▶ Change your Detergent.
▶ Scrub the appliance by hand.
Hardness range is set incorrectly or the water hardness is too high.
▶ Set the Water softening system to the water hardness or add special salt.
3in1/organic/eco detergent is not effective enough.
▶ Set the Water softening system to the water hardness and use separate
detergents (name brand, special salt, rinse aid).
Too little detergent is being used.
▶ Increase the amount of detergent used or change Detergent .
Selected wash cycle is too light.
▶ Select a more intensive wash program.
en-us Troubleshooting
34
Issue Cause and troubleshooting
There are stubborn white coatings
on the dishware, inside the
appliance or on the door.
▶ Adjust the sensitivity of the sensors.
→
"Sensors", Page6
Tea residue or lipstick marks on
dishware.
Dishwashing temperature is too low.
▶ Select a program with a higher dishwashing temperature.
Too little detergent is being used or is unsuitable.
▶ Use a suitable Detergent and follow the manufacturer's instructions for the
amount to be used.
Dishware has been precleaned too intensively. Then the sensors choose a lighter
cycle. Stubborn remnants cannot be entirely removed.
▶ Only remove large remnants of food and do not pre-rinse dishware.
▶ Adjust the sensitivity of the sensors.
→
"Sensors", Page6
There are colored coatings (blue,
yellow, brown) inside the appliance
or on stainless steel dishware that
are difficult or impossible to
remove.
The formation of films is due to substances contained in vegetables (cabbage,
celery, potatoes, noodles, etc.) or tap water (manganese).
▶ Clean the appliance.
You can remove coatings with Mechanical cleaning →
Page26
or a machine
cleaning product. It may not always be possible to completely remove coatings
but they are harmless to health.
The formation of films is due to metal components on silver or aluminum dishware.
▶ Clean the appliance.
You can remove coatings with Mechanical cleaning →
Page26
or a machine
cleaning product. It may not always be possible to completely remove coatings
but they are harmless to health.
There are colored deposits (yellow,
orange, brown) that are ey to
remove inside the appliance
(mainly at the bottom).
The formation of films is due to ingredients of food remnants and tap water
(limescale), "soaplike".
1. Check the setting of the water softening system.
→
"Setting the water softening system", Page16
2. Add special salt.
3. If you are using combined detergents (tabs), activate the water softening system.
Follow the information on detergents.
Plastic parts inside the appliance
are discolored.
Plastic parts inside the appliance may become discolored over the life of the
dishwasher.
▶ Discoloration may come about and will not impair functioning of the appliance.
Plastic parts are discolored. Dishwashing temperature is too low.
▶ Select a program with a higher dishwashing temperature.
Dishware has been precleaned too intensively. Then the sensors choose a lighter
cycle. Stubborn remnants cannot be entirely removed.
▶ Only remove large remnants of food and do not pre-rinse dishware.
▶ Adjust the sensitivity of the sensors.
→
"Sensors", Page6
There are removable streaks on
glasses, glassware with a metallic
appearance and silverware.
Amount of rinse aid to be dispensed is set too high.
▶ Set the rinse aid system to a lower setting.
→
"Setting the amount of rinse aid", Page18
No rinse aid has been added.
▶ Add rinse aid.
→
"Adding rinse aid", Page17
There is detergent residue in the final rinse. Lid of detergent dispenser is blocked by
dishware and will not open fully.
Troubleshooting en-us
35
Issue Cause and troubleshooting
There are removable streaks on
glasses, glassware with a metallic
appearance and silverware.
1. Arrange dishware in the upper rack so the tab collecting tray is not obstructed by
dishware.
→
"Loading dishware", Page20
Items of dishware are blocking the dispenser lid.
2. Do not place dishware or fragrance dispensers in the tab collecting tray.
Dishware has been precleaned too intensively. Then the sensors choose a lighter
cycle. Stubborn remnants cannot be entirely removed.
▶ Only remove large remnants of food and do not pre-rinse dishware.
▶ Adjust the sensitivity of the sensors.
→
"Sensors", Page6
Irreversible clouding of glassware. Glasses are not dishwasher-proof, only suitable for dishwashers.
▶ Use dishwasher-proof glasses.
Glasses are usually only suitable for cleaning in a dishwasher, i.e. long-term
wear or long-term changes must be expected.
▶ Avoid a lengthy steam phase (standing time after wash cycle ends).
▶ Use a program with a lower temperature.
▶ Set the softening system to the water hardness.
→
"Setting the water softening system", Page16
▶ Use detergent with a glass protection component.
Detergent residue is present in the
detergent dispenser or the tab
collecting tray.
Spray arms were blocked by dishware so detergent was not rinsed out.
▶ Check that the spray arms are not blocked and can rotate freely.
Detergent dispenser was damp when detergent was added.
▶ Only add detergent to the detergent dispenser when dry.
Excessive formation of foam
occurs.
Hand soap got in the rinse aid dispenser.
▶ Immediately add rinse aid to the dispenser.
→
"Adding rinse aid", Page17
Rinse aid has been spilled.
▶ Remove the rinse aid with a cloth.
Detergent or machine care product used causes excessive foaming.
▶ Change the brand of detergent.
Connection to home network is not
established.
WLAN on router is not active.
▶ Check the wireless network connection of your router.
WLAN display is flashing. Connection to home network is not available.
▶ Activate the wireless network connection on your router.
Home Connect cannot be
implemented correctly.
Home Connect set incorrectly.
▶ Please consult the documents supplied for HomeConnect®.
There is a technical error.
▶ Please consult the information on support in the documents supplied for
HomeConnect®.
Special salt refill indicator lights up. Insufficient special salt.
▶ Add Special salt.
Sensor does not detect special salt tablets.
▶ Do not use special salt tablets.
Refill indicator for special salt does
not light up.
Water softening system is switched off.
▶ Set the water softening system.
→
"Setting the water softening system", Page16
en-us Troubleshooting
36
Issue Cause and troubleshooting
Refill indicator for rinse aid lights
up.
No rinse aid.
1.
Add Rinse aid →
Page17
.
2. Set the amount of rinse aid to be dispensed.
→
"Setting the amount of rinse aid", Page18
Refill indicator for rinse aid does
not light up.
Rinse aid system is switched off.
▶ Set the amount of rinse aid.
→
"Setting the amount of rinse aid", Page18
All LEDs light up or flash. Electronics have detected a fault.
1. Press the main switch button for approx. 4seconds.
→
"Controls", Page8
The appliance is reset and restarted.
2. If the problem occurs again:
‒ Switch off the appliance.
‒ Unplug the power plug or switch off the circuit breaker in the fuse box.
‒ Wait at least 2minutes.
‒ Switch on the circuit breaker in the fuse box or plug in the power plug.
‒ Switch on the appliance.
3. If the problem occurs again:
‒ Contact customer service.
→
"Customer Service", Page38
Water is left in the appliance at the
end of the program.
Filter system or area under the filters is blocked.
1.
Clean the Filters →
Page27
.
2.
Clean the Drain pump →
Page37
.
Program has not yet ended.
▶ Wait until the program ends or terminate the program with Reset.
▶
→
"Terminating the wash cycle", Page22
Appliance cannot be switched on
or operated.
Software update is taking place.
▶ Wait until the software update has finished.
Appliance functions have failed.
1. Pull out the power cord plug or switch off the breaker.
2. Wait at least 2minutes.
3. Connect the appliance to the power supply.
4. Switch the appliance on.
Appliance does not start. The breaker has tripped.
▶ Check the relevant breaker.
Power cord is not inserted.
1. Check whether the power outlet is working.
2. Check whether the power cord plug is properly inserted in the power outlet and
on the rear of the appliance.
Appliance door is not closed properly.
▶ Close the appliance door.
Wash cycle starts up
automatically.
You did not wait until the cycle ended.
▶
→
"Terminating the wash cycle", Page22
Appliance stops during the cycle or
cuts out.
Appliance door is not closed properly.
▶ Close the appliance door.
Power and/or water supply has been interrupted.
1. Check the power supply.
2. Check the water supply.
Troubleshooting en-us
37
Issue Cause and troubleshooting
Appliance stops during the cycle or
cuts out.
Upper rack is pressing against inner door and preventing appliance door from being
closed securely.
▶ Check whether the rear panel of the appliance is being pressed in by a power
outlet or a hose holder that has not been removed.
▶ Arrange the dishware so that no parts project beyond the rack and prevent the
appliance door from closing properly.
Appliance door cannot be closed. Door lock has been activated.
▶ Close the appliance door with greater force.
Door cannot be closed due to installation method.
▶ Check whether the appliance has been installed properly.
When closed, the appliance door, its decor or attached parts should not knock
against adjacent cabinets or the worktop.
Lid on the detergent dispenser
cannot be closed.
Detergent dispenser or lid are blocked by sticky detergent residue.
▶ Remove detergent residue.
Filling valves making knocking
noises.
Caused by the domestic installation. No fault present in the appliance. Does not
affect functioning of the appliance.
▶ Can only be remedied in the home installation.
Noise level varies The noise level can vary, depending on what kind of dishes are loaded and where
they are placed.
▶ Make sure the dishware is loaded in the most secure way, resting on the tines
and not hitting each other.
→
"Loading dishware", Page20
Spray arm is striking dishes.
▶ Arrange dishware so the spray arms do not strike dishware.
With a small load the water jets directly strike against the tub.
▶ Distribute the dishware evenly.
▶ Load the appliance with more dishware.
Light items of dishware move about during the wash cycle.
▶ Position light items of dishware securely.
17.1 Clean drain pump
Large food remnants or foreign objects can block the drain
pump. As soon as the dishwashing water no longer drains
properly, the drain pump must be cleaned.
CAUTION
There may be some sharp debris, such as glass
fragments, blocking the drain pump.
▶ Use caution when removing parts for cleaning.
1. Disconnect the appliance from the power supply.
2. Remove the upper and lower rack.
3. Remove the filter system.
4. Scoop out any water.
Use a sponge if necessary.
5. Pry the pump cover off using a spoon and grip it by the
crosspiece.
6. Lift the pump cover diagonally inward and take it out.
a Now you can reach the impeller with your hand.
7. Remove any food remnants or foreign objects in the
area of the impeller.
en-us Transportation, storage and disposal
38
8. Insert the pump cover and press down .
1
2
a The pump cover clicks into position.
9. Install the filter system.
10. Insert the upper and lower rack.
Transportation, storage and disposal
18 Transportation, storage and
disposal
Transportation, storage and disposal
18.1 Removing the appliance
1. Disconnect the appliance from the power supply.
2. Turn off the water faucet.
3. Detach the drain connection.
4. Detach the water connection.
5. Loosen any screws fastening the appliance to cabinet
parts.
6. Remove the base panel if fitted.
7. Pull the appliance out carefully, along with the hose
behind it.
18.2 Vacation and Storage
NOTICE:
Preparing your unit for vacation
▶ Before leaving for vacation during warmer weather,
besides turning off the main valve, also turn off water
supply at the nearest point to the dishwasher. During
colder weather, please follow the instructions for
winterizing your unit below.
Winterizing your unit
▶ If your dishwasher will be unused for an extended
period of time in a location that experiences freezing
temperatures (vacation home or through a vacation
period), have your dishwasher winterized by an
authorized service provider.
18.3 Transporting the appliance
To avoid damage to the appliance, empty it before
transporting.
Note:Always transport the dishwasher upright to prevent
residual water getting into the machine's controls and
damaging the appliance.
1. Remove dishware from the appliance.
2. Secure loose parts.
3. Switch on the appliance.
4. Select the cycle with the highest temperature.
5.
Start the cycle. →
Page22
6. To drain the appliance, terminate the cycle after approx.
4minutes.
→
"Terminating the wash cycle", Page22
7. Switch off the appliance.
8. Turn off the water faucet.
9. To empty the residual water out of the appliance,
detach the supply hose and let the water drain out.
18.4 Disposal of your old appliance
Environmentally sound disposal allows valuable raw
materials to be recycled.
WARNING
Avoid a risk of entrapment upon disposal.
▶ Unplug the appliance from the power outlet.
▶ Cut the power cord and remove the door upon
discarding the appliance.
▶ Check your local area for large appliance recycling
programs.
Customer Service
19 Customer Service
Customer Service
With any warranty repair, we will make sure your
appliance is repaired by an authorized service provider
using genuine replacement parts. We use only genuine
replacement parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact Customer Service, you will need the model
number (E-Nr.), the production number (FD) and the
consecutive numbering (Z-Nr.) of your appliance.
USA:
1-877-442-4436
www.gaggenau.com
www.gaggenau.com/us/appliances/eshop
CA:
1-877-442-4436
www.gaggenau.com
www.gaggenau.ca
For assistance with connecting to HomeConnect®, you
can also view instructions here:
www.home-connect.com/us/en/help-support/set-up
Customer Service en-us
39
19.1 Model number (E-Nr.), production
number (FD) and consecutive
numbering (Z-Nr.)
You can find the model number (E-Nr.), the production
number (FD) and the consecutive numbering (Z-Nr.) on
the appliance's rating plate.
The rating plate is located inside the appliance door.
Making a note of your appliance's details and the
Customer Service telephone number will enable you to
find them again quickly.
19.2 AquaStop® Pledge
In addition to the standard warranty provided by BSH,
BSH will also compensate customers for damage caused
by a specific fault in the AquaStop system giving rise to a
valid warranty claim. Compensation will be provided under
the following conditions:
¡ If water damage is caused by a defect in materials or
workmanship in the AquaStop system, BSH will
compensate customers reasonable and verifiable
damages.
¡ A condition of all warranty claims is the appliance with
AquaStop must have been installed and connected
correctly in accordance with all instructions; this also
includes a properly installed AquaStop extension
(genuine accessories). The warranty does not cover
defective feed lines or fittings leading to the AquaStop
connection at the tap.
en-us Technical specifications
40
Technical specifications
20 Technical specifications
Technical specifications
Weight Max.: 60kg/132lbs
Voltage 120V, 60Hz
Power rating 1440W
Fuse 12A
Water pressure ¡ Min. 7.25 psi (50 kPa)
¡ Max. 145 psi (1000 kPa)
Inlet rate Min. 2.6gal/min
Water temperature Cold water.
Hot water max.: 140°F/ (60°C)
Load capacity 13place settings
20.1 Information regarding Free and Open
Source Software
This product includes software components that are
licensed by the copyright holders as free or open source
software.
The applicable license information is stored on your home
appliance. You can also access the applicable license
information via your HomeConnect® app: "Profile ->
Legal information -> License Information".
1
You can
download the license information on the brand product
website. (Please search on the product website for your
appliance model and additional documents). Alternatively,
you can request the relevant information from
[email protected] or BSH Hausgeräte GmbH, Carl-
Wery-Str. 34, 81739 Munich, Germany.
The source code will be made available to you on request.
Please send your request to [email protected] or
BSH Hausgeräte GmbH, Carl-Wery-Str.34, 81739 Munich,
Germany.
Subject: „OSSREQUEST“
The cost of performing your request will be charged to
you. This offer is valid for three years from the date of
purchase or at least as long as we offer support and spare
parts for the relevant appliance.
STATEMENT OF LIMITED PRODUCT WARRANTY
21 STATEMENT OF LIMITED
PRODUCT WARRANTY
STATEMENT OF LIMITED PRODUCT WARRANTY
21.1 What this warranty covers & Who it
applies to
The limited warranty provided by BSH Home Appliances
(“Gaggenau“) in this Statement of Limited Product
Warranty applies only to the Gaggenau appliance sold to
you (“Product“), provided that the Product was purchased:
¡ For your normal, household (non-commercial) use, and
has in fact at all times only been used for normal
household purposes.
¡ New at retail from a BSH authorized dealer or directly
from BSH (not a display, "as is", or previously returned
model), and not for resale, or commercial use.
¡ Within the United States or Canada, and has at all times
remained within the country of original purchase.
The warranties stated herein apply to the original
purchaser of the product warranted herein and to each
succeeding owner of the product purchased for ordinary
home use during the term of the warranty.
Please make sure to register your Product; while not
necessary to effectuate warranty coverage, it is the best
way for Gaggenau to notify you in the unlikely event of a
safety notice or product recall.
21.2 How long the warranty lasts
Gaggenau warrants that the Product is free from defects in
materials and workmanship for a period of seven hundred
and thirty (730) days from the date of the original delivery.
The foregoing timeline begins to run upon the date of
original delivery, and shall not be stalled, tolled, extended,
or suspended, for any reason whatsoever. This Product is
also warranted to be free from cosmetic defects in
material and workmanship (such as scratches of stainless
steel, paint/porcelain blemishes, chips, dents, or other
damage to the finish) of the Product, for a period of sixty
(60) days from the date of delivery or closing date for new
construction. This cosmetic warranty excludes slight color
variations due to inherent differences in painted and
porcelain parts, as well as differences caused by kitchen
lighting, product location, or other similar factors. This
cosmetic warranty specifically excludes any display, floor,
“As Is”, or “B” stock appliances.
21.3 Extended Warranty
BSH also provides these additional limited warranties:
¡ 5 year limited warranty on electronics: BSH will repair or
replace any BSH microprocessor or printed circuit board
if it proves to be defective in materials or workmanship
(excludes labor charges).
1
Depending on the appliance specifications
STATEMENT OF LIMITED PRODUCT WARRANTY en-us
41
¡ 5 year limited warranty on dish racks: BSH will replace
the upper or lower dish rack (excluding rack
components), if the rack proves defective in materials or
workmanship (excludes labor charges).
¡ Lifetime warranty against stainless steel rust through:
BSH will repair or replace your dishwasher with the
same model or a current model that is substantially
equivalent or better in functionality, if the inner liner
should rust through (excludes labor charges).
¡ BSH will repair or replace the stainless steel door if the
door should rust through (excludes labor charges).
21.4 Repair/replace as your exclusive
remedy
During this warranty period, Gaggenau or one of its
authorized service providers will repair your Product
without charge to you (subject to certain limitations stated
herein) if your Product proves to have been manufactured
with a defect in materials or workmanship. If reasonable
attempts to repair the Product have been made without
success, then Gaggenau will replace your Product
(upgraded models may be available to you, in Gaggenau's
sole discretion, for an additional charge). Nothing in this
warranty requires damaged or defective parts to be
replaced with parts of a different type or design than the
original parts. All removed parts and components shall
become the property of Gaggenau at its sole option. All
replaced and/or repaired parts shall assume the identity of
the original part for purposes of this warranty and this
warranty shall not be extended with respect to such parts.
Gaggenau's sole liability and responsibility hereunder is to
repair manufacturer-defective Product only, using a
Gaggenau authorized service provider during normal
business hours. For safety and property damage
concerns, Gaggenau highly recommends that you do not
attempt to repair the Product yourself, or use a non-
authorized service provider; Gaggenau will have no
responsibility or liability for damage resulting from repairs
or work performed by a non-authorized service provider.
Authorized service providers are those persons or
companies that have been specially trained on Gaggenau
products, and who possess, in Gaggenau's opinion, a
superior reputation for customer service and technical
ability (note that they are independent entities and are not
agents, partners, affiliates or representatives of
Gaggenau). Nevertheless, taking your product to be
serviced by a repair shop that is not affiliated with or an
authorized dealer of Gaggenau will not void this warranty.
Also, using third-party parts will not void this warranty.
Notwithstanding the foregoing, Gaggenau will not incur
any liability, or have responsibility, for the Product if it is
located in a remote area (more than 100 miles from an
authorized service provider) or is reasonably inaccessible,
hazardous, threatening, or treacherous locale,
surroundings, or environment; in any such event, if you
request, Gaggenau would still pay for labor and parts and
ship the parts to the nearest authorized service provider,
but you would still be fully liable and responsible for any
travel time or other special charges by the service
company, assuming they agree to make the service call.
Further, to the extent you have installed the Product in a
difficult-to-access location or have otherwise installed
temporary or permanent fixtures that create barriers to
accessing or removing the Product, Gaggenau will not
incur any liability for, or have responsibility, for work or
costs associated with moving the Product or otherwise
creating access to the Product in order to repair or replace
it. All such costs shall be your sole responsibility.
21.5 Out of warranty product
Gaggenau is under no obligation, at law or otherwise, to
provide you with any concessions, including repairs,
prorates, or Product replacement, once this warranty has
expired.
21.6 Warranty exclusions
The warranty coverage described herein excludes all
defects or damage that are not the direct fault of
Gaggenau, including without limitation, one or more of the
following:
¡ Use of the Product in anything other than its normal,
customary and intended manner (including without
limitation, any form of commercial use, use or storage of
an indoor product outdoors, use of the Product in
conjunction with air or water-going vessels).
¡ Any party's willful misconduct, negligence, misuse,
abuse, accidents, neglect, improper operation, failure to
maintain, improper or negligent installation, tampering,
failure to follow operating instructions, mishandling,
unauthorized service (including selfperformed "fixing" or
exploration of the appliance's internal workings).
¡ Adjustment, alteration or modification of any kind.
¡ A failure to comply with any applicable state, local, city,
or county electrical, plumbing and/or building codes,
regulations, or laws, including failure to install the
product in strict conformity with local fire and building
codes and regulations.
¡ Ordinary wear and tear, spills of food, liquid, grease
accumulations, or other substances that accumulate on,
in, or around the Product.
¡ Any external, elemental and/or environmental forces
and factors, including without limitation, rain, wind,
sand, floods, fires, mud slides, freezing temperatures,
excessive moisture or extended exposure to humidity,
lightning, power surges, structural failures surrounding
the appliance, and acts of God.
¡ Service calls to correct the installation of your Product,
to instruct you how to use your Product, to replace
house fuses or correct house wiring or plumbing.
¡ Removal and replacement of trim or decorative panels
that interfere with servicing the Product.
¡ Damage or defects caused by labor or parts installed by
any non-authorized service provider, unless approved
by Gaggenau before service is performed.
In no event shall Gaggenau have any liability or
responsibility whatsoever for damage to surrounding
property, including cabinetry, floors, ceilings, and other
en-us STATEMENT OF LIMITED PRODUCT WARRANTY
42
structures or objects around the Product. Also excluded
from this warranty are Products, on which the serial
numbers have been altered, defaced, or removed; service
visits to teach you how to use the Product, or visits where
there is nothing wrong with the Product; correction of
installation problems (you are solely responsible for any
structure and setting for the Product, including all
electrical, plumbing or other connecting facilities, for
proper foundation/flooring, and for any alterations
including without limitation cabinetry, walls, floors,
shelving, etc.); and resetting of breakers or fuses
TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY
SETS OUT YOUR EXCLUSIVE REMEDIES WITH
RESPECT TO PRODUCT, WHETHER THE CLAIM
ARISES IN CONTRACT OR TORT (INCLUDING STRICT
LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS
WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES,
WHETHER EXPRESS OR IMPLIED. ANY WARRANTY
IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, OR
OTHERWISE, SHALL BE EFFECTIVE ONLY FOR THE
PERIOD THAT THIS EXPRESS LIMITED WARRANTY IS
EFFECTIVE. IN NO EVENT WILL THE MANUFACTURER
BE LIABLE FOR CONSEQUENTIAL, SPECIAL,
INCIDENTAL, INDIRECT, "BUSINESS LOSS", AND/OR
PUNITIVE DAMAGES, LOSSES, OR EXPENSES,
INCLUDING WITHOUT LIMITATION TIME AWAY FROM
WORK, HOTELS AND/OR RESTAURANT MEALS,
REMODELLING EXPENSES IN EXCESS OF DIRECT
DAMAGES WHICH ARE DEFINITIVELY CAUSED
EXCLUSIVELY BY GAGGENAU, OR OTHERWISE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, AND SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE ABOVE EXCLUSIONS OR
LIMITATIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM STATE TO STATE.
No attempt to alter, modify or amend this warranty shall be
effective unless authorized in writing by an officer of BSH.
21.7 Obtaining warranty service
To obtain warranty service for your product, you should
contact Gaggenau Customer Support at 1-877-442-4436
to schedule a repair.
21.8 Product information
For handy reference, copy the information below from the
rating plate. Keep your invoice and/or delivery documents
for warranty validation.
Model number (E-Nr.)
Production number
(FD)
Date of delivery
BSH Home Appliances Corporation
1901 Main Street, Suite 600
Irvine, CA 92614
USA
www.gaggenau.com
1-877-442-4436
© 2023 BSH Home Appliances Corporation
*9001897900*
9001897900 en-us (030922) 650 P5
