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AXISW110BodyWornCamera
Troubleshooting
Technicalissues,clues,andsolutions
Issue
CauseSolution
Cameraisinshippingmode.
Addthecameratothebodywornsystem,
seeAddcameras.
Cameradoesn’tturnon.
Cameraisoutofbattery.Chargethecamera,seeChargingthe
camera.
Ifthatdoesn’thelp:
1.Pressandholdthepower
buttononthecamerafor4
seconds.
2.Dockthecameraandwait
untilit’scharged.
3.Undockthecameraandwait
forittorestart.
Cameradoesn'trecord.Camerastorageisfull.
Dockthecamera.
Recordingstarteddirectlyafterthe
camerawasturnedon,ordirectlyafter
thepreviousrecordingwasended.
–
Recordingstarteddirectlyafterthe
previousrecordingwasended.
–
Pre-buffervideoisnotcomplete.
Pre-buffertimeisshorterthancongured
inAXISBodyWornManager.
Whenusingthemaximumresolution
1080pinverycomplexsceneswitha
lotofmovement,orinlowlight,the
pre-buffermemorycangetfull.
–
Thelensisdirty.
Cleanthelens,seeCleaning
Imagelooksfoggy.
Theprotectivelmisstillonthelens
window.
Removetheprotectivelm.
Noaudioinrecordings.Audioisturnedoffinthecameraprole.Makesureaudioisturnedonin
thecameraproleinAXISBodyWorn
Manager.
Manysimultaneousofoadsaffect
transferspeed.
CheckcamerastatusinAXISBodyWorn
Manager.Waitforrecordingstobe
transferred.
Ofoadingrecordingsisslow.
Theconnectionbetweenthecamera
andthedockingstationisbad.The
cameraisdockedincorrectly.Thedocking
connectorsaredirtyorwornout.
Makesureallconnectorsareclean.See
Cleaningonpage7.
Cameraisnotdiscoveredbythesystem
anddoesn’tappearinAXISBodyWorn
Manager.
Thedockingstationisconnectedtothe
systemcontrollerthrougharouter.
EnableIPv6onthenetwork.
10
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