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35
AXIS P85 Series - Troubleshooting
For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup
Lower frame rate than expected Reduce number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the system administrator that there is enough bandwidth available. See also the
online help.
Check in the AMC control panel applet (H.264 tab) that video processing is not set to Decode
only I frames.
Lower the image resolution.
Why do I not get 30 frames per second? See the section General performance considerations, on page 43.
Image degeneration Decrease the GOV length, see the online help for more information.
The Network indicator LED is flashing red rapidly (camera unit must be removed from pipe, see Removing the camera unit, on page 32)
Hardware failure Contact your Axis dealer.
No images displayed on web page
Problem with AMC.
(Internet Explorer only)
To enable the updating of video images in Microsoft Internet Explorer, set your browser to allow
ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is installed on your
computer.
Installation of additional ActiveX com-
ponent restricted or prohibited
Configure your camera to use a Java applet for updating the video images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more
information.
Video/Image problems, general
Image too dark or too light Check the video image settings. See the online help on Camera Settings.
Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try lowering
the frame rate or the upload period.
Slow image update Configuring pre-buffers, motion detection, high-resolution images, or high frame rates, will
affect the performance of the camera.
Poor performance Poor performance may be caused by heavy network traffic, multiple users accessing the unit,
low performance clients, use of features such as Motion Detection, Event handling,
Poor quality snapshot images
Screen incorrectly configured on your
workstation
In Display Properties, configure your screen to show at least 65000 colors, that is, at least
16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
Overlay/Privacy mask is not displayed
Incorrect size or location of overlay or
privacy mask.
The overlay or privacy mask may have been positioned incorrectly or may be too large. Refer to
Overlay Image Requirements and Limitations in the online help for more information.
Browser freezes
Firefox can sometimes freeze on a slow
computer
Lower the image resolution.
Problems uploading files
Limited space There is only limited space available for the upload of your own files. Try deleting existing files
to free up space.
Motion Detection triggers unexpectedly
Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may be falsely triggered. Lower the sensitivity
setting to avoid problems with luminance.
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