Contents
Guide to This Manual
Introduction to the Manuals...................6
Searching for Information....................6
Printing Only the Pages You Need.............. 7
About is Manual......................... 7
Marks and Symbols.......................7
Notes on Screenshots and Illustrations.........8
Operating System References................8
Trademarks...............................9
Copyright................................9
Important Instructions
Safety Instructions.........................11
Safety Instructions for Ink................. 11
Printer Advisories and Warnings.............. 12
Advisories and Warnings for Setting Up the
Printer................................12
Advisories and Warnings for Using the Printer. . 12
Advisories and Warnings for Using the LCD
Screen................................13
Advisories and Warnings for Connecting to
the Internet............................13
Advisories and Warnings for Using the
Printer with a Wireless Connection...........13
Advisories and Warnings for Transporting or
Storing the Printer.......................13
Notes on the Administrator Password...........13
Default Value of the Administrator Password. . . .13
Changing the Administrator Password........14
Operations that Require You to Enter the
Administrator Password...................14
Initializing the Administrator Password....... 14
Protecting Your Personal Information...........15
Part Names and Functions
Front...................................17
Inside..................................18
Rear...................................18
Guide to the Control Panel
Control Panel............................ 20
Home Screen Conguration..................21
Guide to the Network Icon.................21
Menu Screen Conguration..................22
Basic Operations..........................23
Entering Characters........................24
Viewing Animations....................... 24
Loading Paper
Paper Handling Precautions..................27
Paper Size and Type Settings..................27
List of Paper Type....................... 28
Loading Paper............................28
Loading Pre-punched Paper................29
Loading Long Papers.....................30
Printing
Printing Documents........................33
Printing from a Computer - Windows.........33
Printing from a Computer - Mac OS..........53
Printing Documents from Smart Devices (iOS). . 61
Printing Documents from Smart Devices
(Android).............................62
Printing on Envelopes...................... 64
Printing on Envelopes from a Computer
(Windows)............................ 64
Printing on Envelopes from a Computer
(Mac OS)..............................64
Printing Web Pages........................ 64
Printing Web Pages from Smart Devices.......64
Printing Using a Cloud Service................65
Registering to Epson Connect Service from
the Control Panel........................66
Maintaining the Printer
Checking the Status of Consumables............68
Improving Print Quality.....................68
Adjusting the Print Quality.................68
Checking and Cleaning the Print Head........70
Preventing nozzle clogging.................71
Aligning the Print Head...................71
Cleaning the Paper Path for Ink Smears........72
Cleaning the Translucent Film.............. 72
Cleaning the Printer........................74
Saving Power.............................75
Disabling your Wi-Fi Connection..............76
Installing or Uninstalling Applications Separately. . 76
Installing the Applications Separately.........76
2
Adding a Genuine Epson Printer (for Mac OS
Only)................................ 79
Uninstalling Applications..................79
Updating Applications and Firmware.........81
Transporting and Storing the Printer............82
Solving Problems
e Printer Does Not Work as Expected.........86
e Printer Does Not Turn On or O.........86
Power Turns O Automatically..............86
Paper Does Not Feed Properly. . . . . . . . . . . . . . 86
Cannot Print...........................89
Cannot Operate the Printer as Expected. . . . . . 107
A Message is Displayed on the LCD Screen. . . . . . 109
Paper Gets Jammed.......................110
Preventing Paper Jams...................110
It is Time to Replace the Ink Cartridges.........110
Ink Cartridge Handling Precautions.........110
Replacing Ink Cartridges................. 113
It is Time to Replace the Maintenance Box. . . . . . .113
Maintenance Box Handling Precautions. . . . . . 113
Replacing a Maintenance Box..............113
Print Quality is Poor.......................114
Banding Appears in Printouts..............114
Black or Gray Banding Appears at Intervals
of Approximately 3.3 cm..................115
Vertical Banding or Misalignment...........115
Striped Patterns Appear..................116
Printout Comes Out as a Blank Sheet. . . . . . . . 117
Paper Is Smeared or Scued...............117
e Position, Size, or Margins of the Printout
Are Incorrect..........................119
Printed Characters Are Incorrect or Garbled. . . 119
e Printed Image Is Inverted..............120
Mosaic-Like Patterns in the Prints...........120
Cannot Solve Problem.....................121
Cannot Solve Printing Problems............121
Adding or Replacing the Computer or
Devices
When the Soware Disc is not Available. . . . . . . . 124
When Replacing a Computer................ 124
Re-Setting the Network Connection...........124
Making Settings for Connecting to the
Computer............................124
Making Settings for Connecting to the Smart
Device...............................125
Making Wi-Fi Settings from the Control Panel. .125
Checking the Printer's Network Connection
Status (Network Connection Report).........128
Messages and Solutions on the Network
Connection Report......................128
Connecting a Smart Device and Printer Directly
(Wi-Fi Direct)...........................134
About Wi-Fi Direct..................... 134
Connecting to Devices using Wi-Fi Direct. . . . . 134
Disconnecting Wi-Fi Direct (Simple AP)
Connection...........................136
Changing the Wi-Fi Direct (Simple AP)
Settings Such as the SSID.................136
Adding or Changing the Printer's Connection. . . . 137
To Set Up a Printer on Multiple Computers. . . . 137
Changing the Connection from Wi-Fi to USB. . 138
Changing the Connection from Wi-Fi to
Wired LAN...........................139
Setting a Static IP Address for the Printer. . . . . 139
Product Information
Paper Information........................142
Available Paper and Capacities.............142
Unavailable Paper Types..................144
Consumable Products Information............144
Ink Cartridge Codes.....................144
Maintenance Box Code...................145
Soware
Information......................145
Soware for Printing.................... 145
Soware
for Package Creation..............148
Soware
for Making Settings or Managing
Devices..............................148
Soware for Updating................... 151
Settings Menu List........................151
General Settings........................152
Supply Status..........................157
Maintenance..........................157
Print Status Sheet.......................158
Print Counter..........................159
Customer Research..................... 159
Restore Default Settings..................159
Firmware Update.......................160
Product Specications..................... 160
Printer Specications....................160
Using Port for the Printer.................161
Interface
Specications
...................161
Network Specications...................162
Supported ird Party Services.............164
Dimensions...........................164
Electrical
Specications
.................. 164
3
Environmental Specications..............165
Installation Location and Space.............165
System Requirements....................166
Regulatory Information....................166
Standards and Approvals................. 166
Restrictions on Copying..................167
Administrator Information
Connecting the Printer to the Network.........170
Before Making Network Connection.........170
Connecting to the Network from the Control
Panel................................172
Settings to Use the Printer...................174
Using the Print Functions.................174
Setting Up AirPrint..................... 180
Making Basic Operation Settings for the Printer 181
Problems when Making Settings............183
Managing the Printer......................184
Managing the Network Connection..........184
Administrator Settings...................189
Disabling the External Interface............ 189
Monitoring a Remote Printer.............. 190
Encrypting the Password................. 191
Enabling Program Verication on Start Up. . . . 191
Backing Up the Settings..................192
Advanced Security Settings..................193
Security Settings and Prevention of Danger. . . . 193
Protocol Setting Items................... 194
Using a Digital Certicate.................197
SSL/TLS Communication with the Printer. . . . .203
Solving Problems for Advanced Security......204
Where to Get Help
Technical Support Web Site..................210
Contacting Epson Support..................210
Before Contacting Epson................. 210
Help for Users in Europe..................210
Help for Users in Taiwan..................210
Help for Users in Australia................211
Help for Users in New Zealand.............211
Help for Users in Singapore............... 212
Help for Users in ailand................212
Help for Users in Vietnam................ 213
Help for Users in Indonesia................213
Help for Users in Hong Kong..............213
Help for Users in Malaysia................ 214
Help for Users in India...................214
Help for Users in the Philippines............215
4
Guide to This Manual
Introduction to the Manuals...........................................6
Searching for Information.............................................6
Printing Only the Pages You Need.......................................7
About is Manual..................................................7
Trademarks....................................................... 9
Copyright.........................................................9
Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, check the various types of
help information available from the printer itself or from the Epson soware applications.
❏ Important Safety Instructions (paper manual)
Provides you with instructions to ensure the safe use of this printer.
❏ Start Here (paper manual)
Provides you with information on setting up the printer and installing the
soware.
❏ User's Guide (digital manual)
is manual. is manual is available as PDF and Web manuals. Provides overall information and instructions
on using the printer, on network settings when using the printer on a network, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
❏ Paper manual
Visit the Epson Europe support website at http://www.epson.eu/support, or the Epson worldwide support
website at http://support.epson.net/.
❏ Digital manual
To view the Web manual, visit the following website, enter the product name, and then go to Support.
https://epson.sn
Searching for Information
e
PDF manual allows you to search for information you are looking for by keyword, or jump directly to
specic
sections using the bookmarks. is section explains how to use a PDF manual that has been opened in Adobe
Acrobat Reader DC on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to nd in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
❏ Windows: Hold down Alt. and then press ←.
Guide to This Manual
>
Searching for Information
6
❏ Mac OS: Hold down the command key, and then press ←.
Printing Only the Pages You Need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
❏ To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
❏ To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
About This Manual
is section explains the meaning of marks and symbols, notes on descriptions, and operating system reference
information used in this manual.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Guide to This Manual
>
About This Manual
>
Marks and Symbols
7
Related Information
& Links to related sections.
Provides Web Movie Manuals of the operating instructions. See the related information link.
Notes on Screenshots and Illustrations
❏ Screenshots of the printer driver are from Windows 10 or macOS High Sierra (10.13). e content displayed on
the screens varies depending on the model and situation.
❏ Illustrations used in this manual are examples only. Although there may be slight
dierences
depending on the
model, the method of operation is the same.
❏ Some of the menu items on the LCD screen vary depending on the model and settings.
❏ You can read the QR code using dedicated app.
Operating System References
Windows
In this manual, terms such as "Windows 11", "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows
Vista", "Windows XP", "Windows Server 2022", "Windows Server 2019", "Windows Server 2016", "Windows Server
2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2",
and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all
versions.
❏ Microso
®
Windows
®
11 operating system
❏ Microso
®
Windows
®
10 operating system
❏ Microso
®
Windows
®
8.1 operating system
❏ Microso
®
Windows
®
8 operating system
❏ Microso
®
Windows
®
7 operating system
❏
Microso
®
Windows Vista
®
operating system
❏ Microso
®
Windows
®
XP operating system
❏ Microso
®
Windows
®
XP Professional x64 Edition operating system
❏
Microso
®
Windows Server
®
2022 operating system
❏ Microso
®
Windows Server
®
2019 operating system
❏ Microso
®
Windows Server
®
2016 operating system
❏
Microso
®
Windows Server
®
2012 R2 operating system
❏ Microso
®
Windows Server
®
2012 operating system
❏ Microso
®
Windows Server
®
2008 R2 operating system
❏
Microso
®
Windows Server
®
2008 operating system
❏ Microso
®
Windows Server
®
2003 R2 operating system
❏ Microso
®
Windows Server
®
2003 operating system
Guide to This Manual
>
About This Manual
>
Operating System References
8
Mac OS
In this manual, "Mac OS" is used to refer to Mac OS X 10.9.5 or later as well as macOS 11 or later.
Trademarks
❏ QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.
❏ Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microso
Corporation.
❏ Apple, Mac, macOS, OS X, Bonjour, ColorSync, Safari, AirPrint, iPad, iPhone, iPod touch, iBeacon, and App
Store are trademarks of Apple Inc., registered in the U.S. and other countries.
❏ Use of the Works with Apple badge means that an accessory has been designed to work specically with the
technology identied in the badge and has been certied by the developer to meet Apple performance
standards.
❏ Chrome, Chrome OS, Google Play and Android are trademarks of Google LLC.
❏ Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe in the United States
and/or other countries.
❏ Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries.
❏ e Mopria™ word mark and the Mopria™ Logo are registered and/or unregistered trademarks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
❏ General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its
aliates
shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized
modications,
repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2023 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
Guide to This Manual
>
Copyright
9
Important Instructions
Safety Instructions................................................. 11
Printer Advisories and Warnings.......................................12
Notes on the Administrator Password................................... 13
Protecting Your Personal Information................................... 15
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols/
❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏ Be sure your AC power cord meets the relevant local safety standard.
❏ Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except
as
specically
explained in the printer's manuals.
❏ Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏ Place the printer near a wall outlet where the plug can be easily unplugged.
❏ Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏ Take care not to spill liquid on the printer and not to handle the printer with wet hands.
❏ Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
aect the operation of cardiac pacemakers.
❏ If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, ush them immediately with
water. If discomfort or vision problems remain aer a thorough ushing, see a doctor immediately.
Safety Instructions for Ink
❏ Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port.
❏ If ink gets on your skin, wash the area thoroughly with soap and water.
❏ If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough ushing, see a doctor immediately.
❏ If ink gets into your mouth, see a doctor right away.
❏ Do not disassemble the ink cartridge and the maintenance box; otherwise ink may get into your eyes or on your
skin.
❏ Do not shake ink cartridges too vigorously and do not drop them. Also, be careful not to squeeze them or tear
their labels. Doing so may cause ink leakage.
❏ Keep ink cartridges and maintenance box out of the reach of children.
Important Instructions
>
Safety Instructions
>
Safety Instructions for Ink
11
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
Advisories and Warnings for Setting Up the Printer
❏ Do not block or cover the vents and openings in the printer.
❏ Use only the type of power source indicated on the printer's label.
❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏ Avoid electrical outlets controlled by wall switches or automatic timers.
❏ Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏ e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter
and leave the transformer.
❏ If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏ If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏ When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏ Place the printer on a at, stable surface that extends beyond the base of the printer in all directions. e printer
will not operate properly if it is tilted at an angle.
❏ Allow space above the printer so that you can fully raise the printer cover.
❏ Leave enough space in front of the printer for the paper to be fully ejected.
❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
Advisories and Warnings for Using the Printer
❏ Do not insert objects through the slots in the printer.
❏ Do not put your hand inside the printer during printing.
❏ Do not touch the white at cable inside the printer.
❏ Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
❏ Do not move the print head by hand; otherwise, you may damage the printer.
❏ Always turn the printer o using the
P
button. Do not unplug the printer or turn o the power at the outlet
until the
P
light stops ashing.
Important Instructions
>
Printer Advisories and Warnings
>
Advisories and Warnings for Using the Printer
12
❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
Advisories and Warnings for Using the LCD Screen
❏ e LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven
brightness. ese are normal and do not indicate that it is damaged in any way.
❏ Only use a dry,
so
cloth for cleaning. Do not use liquid or chemical cleaners.
❏ e exterior cover of the LCD screen could break if it receives a heavy impact. Contact your dealer if the
screen's surface chips or cracks, and do not touch or attempt to remove the broken pieces.
Advisories and Warnings for Connecting to the Internet
Do not connect this product to the Internet directly. Connect it in a network protected by a router or rewall.
Advisories and Warnings for Using the Printer with a Wireless
Connection
❏ Radio waves from this printer may negatively
aect
the operation of medical electronic equipment, causing
them to malfunction. When using this printer inside medical facilities or near medical equipment, follow
directions from the authorized personnel representing the medical facilities, and follow all posted warnings and
directions on the medical equipment.
❏ Radio waves from this printer may negatively aect the operation of automatically controlled devices such as
automatic doors or re alarms, and could lead to accidents due to malfunction. When using this printer near
automatically controlled devices, follow all posted warnings and directions on these devices.
Advisories and Warnings for Transporting or Storing the Printer
❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏ Before transporting the printer, make sure that the print head is in the home (far right) position.
Notes on the Administrator Password
is printer allows you to set an administrator password to prevent unauthorized access or changes to the device
settings and network settings stored in the product when connecting to a network.
Default Value of the Administrator Password
e default value of the administrator password is printed on the label on the product itself, such as the one shown.
e
position where the label is attached depends on the product, such as the side where the cover is opened, the
back, or the bottom.
Important Instructions
>
Notes on the Administrator Password
>
Default Value of the Administrator Password
13
e following illustration is an example of the label attachment position on the side of the printer where the cover
opens.
If both labels (1) and (2) are attached, the value next to PASSWORD written on the label in (1) is the default value.
In this example, the default value is 03212791.
If only label (2) is attached, the serial number printed on the label in (2) is the default value. In this example, the
default value is X3B8153559.
Changing the Administrator Password
For security reasons, we recommend changing the initial password.
It can be changed from the printer control panel, Web
Cong
, and Epson Device Admin. When changing the
password, set it with at least 8 single-byte alphanumerical characters and symbols.
Related Information
& “Running Web Cong on a Web Browser” on page 148
Operations that Require You to Enter the Administrator Password
If you are prompted to enter the administrator password when performing the following operations, enter the
administrator password set on the printer.
❏ When updating the rmware of the printer from a computer or smart device
❏ When logging on to the advanced settings of Web Cong
❏ When setting using an application that can change the printer's settings.
Initializing the Administrator Password
You can return the administrator password to the default settings by initializing the network settings.
Related Information
& “Restore Default Settings” on page 159
Important Instructions
>
Notes on the Administrator Password
>
Initializing the Administrator Password
14
Protecting Your Personal Information
When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's
memory by selecting Settings > Restore Default Settings > All Settings on the control panel.
Important Instructions
>
Protecting Your Personal Information
15
Front
A
Output tray Holds the ejected paper.
B
Edge guide Feeds the paper straight into the printer. Slide to the edges of the
paper.
C
Paper cassette Loads paper.
A
Control panel Allows you to make settings and perform operations on the printer.
Also displays the printer’s status.
B
Paper cassette Loads paper.
Part Names and Functions
>
Front
17
Inside
A
Printer cover Open when replacing ink cartridge or removing jammed paper
inside the printer.
Keep this cover closed while the printer is not in use to prevent
foreign substances from entering the printer.
B
Ink cartridge holder Install the ink cartridge. Ink is ejected from the print head nozzles
underneath.
Rear
A
Maintenance box cover Remove when replacing the maintenance box. The maintenance
box is a container that collects a very small amount of surplus ink
during cleaning or printing.
B
Rear cover Remove when removing jammed paper.
C
LAN port Connects a LAN cable.
D
USB port Connects a USB cable to connect with a computer.
E
AC inlet Connects the power cord.
Part Names and Functions
>
Rear
18
Guide to the Control Panel
Control Panel.....................................................20
Home Screen Conguration.......................................... 21
Menu Screen Conguration...........................................22
Basic Operations...................................................23
Entering Characters................................................ 24
Viewing Animations................................................24
Control Panel
A
Turns the printer on or o.
Unplug the power cord after checking that the power light is o.
B
Displays the home screen.
C
Displays menus and messages. Use buttons on the control panel to select or to make settings.
D
Displays the Help screen. You can view the operating instructions or the solutions to problems.
E
Use the
u
d
l
r
buttons to move the focus to the target, and then press the OK button to open the selected
menu or to make settings.
F
Cancels the print job in progress.
G
Applies to a variety of functions depending on the situation.
H
Returns to the previous screen.
Guide to the Control Panel
>
Control Panel
20
Home Screen Conguration
A
Displays the Supply Status screen. You can check the approximate ink levels and the
approximate service life of the maintenance box. You can also replace the ink cartridge or print
the supply status sheet.
B
Displays the network connection status.
“Guide to the Network Icon” on page 21
C
Indicates that Quiet Mode is set for the printer. When this feature is enabled, the noise made by
printer operations is reduced, but print speed may slow down. However, noises may not be
reduced depending on the selected paper type and print quality. Select to change the setting.
D
Displays each menu.
❏ Maintenance
Displays the menus recommended to improve the quality of your printouts such as unclogging nozzles by printing
a nozzle check pattern and performing head cleaning, and improving blurring or banding in your printouts by
aligning the print head.
❏ Settings
Allows you to make settings related to maintenance, printer settings, and operations.
❏ Wi-Fi
Displays menus that allow you to set up the printer for use on a wireless network.
Guide to the Network Icon
The printer is not connected to a wired (Ethernet) network or a wireless (Wi-Fi)
network.
The printer is connected to a wired (Ethernet) network.
Guide to the Control Panel
>
Home Screen Conguration
>
Guide to the Network Icon
21
The printer is searching for SSID, unset IP address, or having a problem with a wireless
(Wi-Fi) network.
The printer is connected to a wireless (Wi-Fi) network.
The number of bars indicates the signal strength of the connection. The more bars
there are, the stronger the connection.
The printer is not connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP)
mode.
The printer is connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.
Menu Screen Conguration
A
When is displayed, you can view additional information by pressing button.
B
Available buttons are displayed.
Guide to the Control Panel
>
Menu Screen Conguration
22
Basic Operations
Move the focus using the
u
d
l
r
buttons to select the items, and then press the OK button to
conrm
your
selection or run the selected feature.
Move the focus to the setting item using the
u
d
l
r
buttons, and then press the OK button to switch the item
on or
o.
To enter the value, name, address, and so on, move the focus to the input
eld
using the
u
d
l
r
buttons, and
then press the OK button to display the on-screen keyboard.
Guide to the Control Panel
>
Basic Operations
23
Entering Characters
You can enter characters and symbols by using on-screen keyboard when you make network settings, and so on.
A
Indicates the character count.
B
Moves the cursor to the input position.
C
Switches between upper case and lower case or numbers and symbols.
D
Switches the character type.
: You can enter numbers and symbols.
: You can enter letters.
E
Enters frequently used email domain addresses or URLs by simply selecting the item.
F
Enters a space.
G
Enters character.
H
Deletes a character to the left.
Viewing Animations
You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD
screen.
❏ Select
: Displays the help screen. Select How To and select the items that you want to view.
Guide to the Control Panel
>
Viewing Animations
24
Paper Handling Precautions
❏ Read the instruction sheets supplied with the paper.
❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the
sheets supplied with the paper.
❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the
printable side.
❏ If the paper is curled or folded, atten it or curl it slightly in the opposite direction before loading. Printing on
curled or folded paper may cause paper feeding problems and smears on the printouts.
❏ Paper feed problems may occur frequently for manual 2-sided printing when printing on one side of pre-
printed paper. Reduce the number of sheets to half or less, or load one sheet of paper at a time if paper jams
continue.
❏ Fan and align the edges of the envelopes before loading. When the stacked envelopes are
pued
up with air,
press them down to atten them before loading.
Related Information
& “Available Paper and Capacities” on page 142
& “Unavailable Paper Types” on page 144
Paper Size and Type Settings
If you register the paper size and type on the screen displayed when you insert the paper cassette, the printer
informs you when the registered information and print settings dier. is prevents you from wasting paper and
Loading Paper
>
Paper Size and Type Settings
27
ink by making sure you are not printing on the wrong paper size or printing using poor print quality due to
settings that do not match the paper type.
If displayed paper size and type dier from the loaded paper, select the item to change. If the settings match the
loaded paper, close the screen.
Note:
You can also display the paper size and paper type settings screen by selecting Settings > General Settings > Printer
Settings > Paper Source Settings > Paper Setting.
List of Paper Type
To obtain optimum printing results, select the paper type that suits the paper.
Media Name Media Type
Control Panel
Printer Driver, Smart device
*
Epson Business Paper
Epson Bright White Ink Jet Paper
Plain paper Plain paper
Epson Double-Sided Matte Paper Matte Epson Matte
Epson Matte Paper-Heavyweight Matte Epson Matte
Epson Photo Quality Ink Jet Paper Photo Quality Ink Jet Epson Photo Quality Ink Jet
* For smart devices, these media types can be selected when printing using Epson Smart Panel.
Loading Paper
You can load paper or envelopes by referring to the animations displayed on the printer's LCD screen.
Loading Paper
>
Loading Paper
28
Select , and then select How To > Load paper.
If you want to stop viewing the animation, close the screen.
Loading Pre-punched Paper
Load a single sheet of pre-punched paper in the paper cassette.
Paper size: A4, B5, A5, A6, Letter, Legal
❏ Adjust the print position of your le to avoid printing over the holes.
❏ Automatic 2-sided printing is not available for pre-punched paper.
❏ Select Letterhead or Preprinted as the paper type setting.
Loading Paper
>
Loading Paper
>
Loading Pre-punched Paper
29
Loading Long Papers
When loading paper longer than legal size, extend the output tray and then raise it.
Extend the paper cassette, and then slide the edge guides to their maximum positions.
With the printable side facing down, load a single sheet of paper that does not extend beyond the triangle symbol
at the end of the cassette. Slide the edge guide to the edge of the paper.
Loading Paper
>
Loading Paper
>
Loading Long Papers
30
While holding the paper steady with your hands, insert the paper cassette until it clicks.
Lower the output tray. Select User-Dened as the paper size setting.
❏ Make sure the end of the paper is cut perpendicularly. A diagonal cut may cause paper feed problems.
❏ If the paper is curled,
atten
it or curl it slightly in the opposite direction before loading. Printing on curled
paper may cause paper jams and smears on the printout.
❏ Do not touch paper that is being fed or ejected. It could injure your hand or cause print quality to decline.
Loading Paper
>
Loading Paper
>
Loading Long Papers
31
Printing Documents
Printing from a Computer - Windows
Printing Using Easy Settings
Note:
Operations may dier depending on the application. See the application's help for details.
1. Load paper in the printer.
“Loading Paper” on page 28
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4.
Select your printer.
5. Select Preferences or Properties to access the printer driver window.
Printing
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>
Printing from a Computer - Windows
33
6. Change the settings as necessary.
See the menu options for the printer driver for details.
Note:
❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help.
❏ When you select Print Preview, you can see a preview of your document before printing.
7. Click OK to close the printer driver window.
8. Click Print.
Note:
❏ When you select Print Preview, a preview window is displayed. To change the settings, click Cancel, and then repeat
the procedure from step 3.
❏ If you want to cancel printing, on your computer right-click on your printer in Devices and Printers, Printer, or in
Printers and Faxes. Click See what's printing, right-click on the job you want to cancel, and then select Cancel.
However, you cannot cancel a print job from the computer once it has been completely sent to the printer. In this
case, cancel the print job by using the printer's control panel.
Related Information
& “Available Paper and Capacities” on page 142
& “List of Paper Type” on page 28
& “Menu Options for the Printer Driver” on page 34
Menu Options for the Printer Driver
Open the print window in an application, select the printer, and then access the printer driver window.
Note:
Menus vary depending on the option you selected.
Main Tab
Printing Presets:
Add/Remove Presets:
You can add or remove your own presets for frequently used print settings. Select the preset you want
to use from the list.
Document Size:
Select the paper size on which you want to print. If you select User-Dened, enter the paper width
and height, and then register the size.
Orientation:
Select the orientation you want to use to print.
Paper Type:
Select the type of paper on which you print.
Printing
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>
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34
Quality:
Select the print quality you want to use for printing. Available settings depend on the paper type you
select. Selecting High provides higher quality printing, but the printing speed may be slower.
2-Sided Printing:
Allows you to perform 2-sided printing.
Settings:
You can specify the binding edge and the binding margins. When printing multi-page
documents, you can select to print starting from either the front or the back side of the page.
Print Density:
Select the document type to adjust the print density. If the appropriate print density is selected,
you can prevent images from bleeding through to the reverse side. Select User-Dened to
adjust the print density manually.
Multi-Page:
Allows you to print several pages on one sheet or perform poster printing. Click Layout Order to
specify the order in which pages are printed.
Copies:
Set the number of copies you want to print.
Collate:
Prints multi-page documents collated in order and sorted into sets.
Reverse Order:
Allows you to print from the last page so that the pages are stacked in the correct order aer
printing.
Quiet Mode:
Reduces the noise the printer makes. However, enabling this may reduce print speed.
Print Preview:
Displays a preview of your document before printing.
Job Arranger Lite:
Job Arranger Lite allows you to combine several les created by dierent applications and print them
as a single print job.
Show Settings/Hide Settings:
Displays a list of items currently set on the Main and More Options tabs. You can show or hide the
current setting list screen.
Restore Defaults:
Return all settings to their factory default values. e settings on the More Options tab are also reset
to their defaults.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
35
Ink Levels:
Displays the approximate ink level.
More Options Tab
Printing Presets:
Add/Remove Presets:
You can add or remove your own presets for frequently used print settings. Select the preset you want
to use from the list.
Document Size:
Select the paper size on which you want to print.
Output Paper:
Select the paper size on which you want to print. If the Document Size diers from the Output
Paper, Reduce/Enlarge Document is selected automatically. You do not have to select it when
printing without reducing or enlarging the size of a document.
Reduce/Enlarge Document:
Allows you to reduce or enlarge the size of a document.
Fit to Page:
Automatically reduce or enlarge the document to t to the paper size selected in Output
Paper.
Zoom to:
Prints with a specic percentage.
Center:
Prints images in the center of the paper.
Tone Correction:
Automatic:
Adjusts the tone of images automatically.
Custom:
Allows you to perform manual tone correction. Click Advanced for further settings.
Image Options:
Enables print quality options such as Emphasize Text. You can also thicken thin lines to make
them visible on the printouts.
Watermark Features:
Allows you to make settings for anti-copy patterns, watermarks, or headers and footers.
Add/Delete:
Allows you to add or remove any anti-copy patterns or watermarks that you want to use.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
36
Settings:
Allows you to set the printing method for anti-copy patterns or watermarks.
Header/Footer:
You can print information such as a user name and printing date in headers or footers. You can
then set font, size, or style.
Additional Settings:
Rotate 180°:
Rotates pages 180 degrees before printing. Select this item when printing on paper such as
envelopes that are loaded in xed direction in the printer.
Bidirectional Printing:
Prints when the print head moves in both directions.
e
print speed is faster, but the quality
may decline.
Mirror Image:
Inverts the image so that it prints as it would appear in a mirror.
Show Settings/Hide Settings:
Displays a list of items currently set on the Main and More Options tabs. You can show or hide the
current setting list screen.
Restore Defaults:
Return all settings to their factory default values.
e
settings on the Main tab are also reset to their
defaults.
Maintenance Tab
Print Head Nozzle Check:
Prints a nozzle check pattern to check if the print head nozzles are clogged.
Print Head Cleaning:
Cleans the clogged nozzles in the print head. Because this feature uses some ink, clean the print head
only if the nozzle is clogged. Print a nozzle check pattern and then select Clean.
Job Arranger Lite:
Opens the Job Arranger Lite window. Here you can open and edit previously saved data.
EPSON Status Monitor 3:
Opens the EPSON Status Monitor 3 window. Here you can conrm the status of the printer and the
consumables.
Monitoring Preferences:
Allows you to make settings for items on the EPSON Status Monitor 3 window.
Printing
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>
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37
Extended Settings:
Allows you to make a variety of settings. Right-click each item to view the Help for more details.
Print Queue:
Displays the jobs waiting to be printed. You can check, pause, or resume print jobs.
Language:
Changes the language to be used on the printer driver window. To apply the settings, close the printer
driver, and then open it again.
Software Update:
Starts EPSON
Soware
Updater to check for the latest version of applications on the Internet.
Online Order:
Allows you to access the site where you can purchase Epson's ink cartridges.
Technical Support:
If the manual is installed on your computer, the manual is displayed. If it is not installed, you can
connect to the Epson Web site to check the manual and available technical support.
Adding Printing Presets for Easy Printing
If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.
1. On the printer driver's Main or More Options tab, set each item (such as Document Size and Paper Type).
2. Click Add/Remove Presets in Printing Presets.
3. Enter a Name and, if necessary, enter a comment.
4. Click Save.
Note:
To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then
delete it.
“Main Tab” on page 34
“More Options Tab” on page 36
5. Click Print.
Printing
>
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>
Printing from a Computer - Windows
38
e next time you want to print using the same settings, select the registered setting name from Printing Presets,
and click OK.
Related Information
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing on 2-Sides
You can use either of the following methods to print on both sides of the paper.
❏ Automatic 2-sided printing
❏ Manual 2-sided printing
When the printer has nished printing the rst side, ip the paper over to print on the other side.
Note:
❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 143
❏ Depending on the paper and the data, ink may bleed through to the other side of the paper.
❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is
disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
❏ However, manual 2-sided printing may not be available when the printer is accessed over a network or is used as a shared
printer.
1. On the printer driver's Main tab, select the method of 2-Sided Printing.
2. Click Settings, make the appropriate settings, and then click OK.
3. Click Print Density, make the appropriate settings, and then click OK.
When setting Print Density, you can adjust print density according to the document type.
Note:
❏ is setting is not available when you select manual 2-sided printing.
❏ Printing may be slow depending on the combination of options selected for Select Document Type in the Print
Density Adjustment window and for Quality on the Main tab.
4. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 34
“More Options Tab” on page 36
Printing
>
Printing Documents
>
Printing from a Computer - Windows
39
5. Click Print.
For manual 2-sided printing, when the rst side has nished printing, a pop-up window is displayed on the
computer. Follow the on-screen instructions.
Related Information
& “Available Paper and Capacities” on page 142
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing a Booklet
You can also print a booklet that can be created by re-ordering the pages and folding the printout.
Note:
❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 143
❏ Depending on the paper and the data, ink may bleed through to the other side of the paper.
❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is
disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
❏ However, manual 2-sided printing may not be available when the printer is accessed over a network or is used as a shared
printer.
1. On the printer driver's Main tab, select the type of long-edge binding you want to use from 2-Sided Printing.
2.
Click Settings, select Booklet, and then select Center Binding or Side Binding.
❏ Center Binding: Use this method when printing a small number of pages that can be stacked and easily
folded in half.
❏ Side Binding. Use this method when printing one sheet (four pages) at a time, folding each in half, and then
putting them together in one volume.
3.
Click OK.
Printing
>
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>
Printing from a Computer - Windows
40
4. When printing data that has a lot of photos and images, click Print Density, and then make the appropriate
settings, and then click OK.
When setting Print Density, you can adjust print density according to the document type.
Note:
Printing may be slow depending on the combination of options selected for Select Document Type in the Print Density
Adjustment window and for Quality on the Main tab.
5. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 34
“More Options Tab” on page 36
6.
Click Print.
Related Information
& “Available Paper and Capacities” on page 142
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing Several Pages on One Sheet
You can print several pages of data on a single sheet of paper.
1. On the printer driver's Main tab, select 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, or 16-Up as the Multi-Page setting.
2. Click Layout Order, make the appropriate settings, and then click OK.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 34
“More Options Tab” on page 36
4. Click Print.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
41
Related Information
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing to Fit the Paper Size
Select the paper size you loaded in the printer as the Destination Paper Size setting.
1.
On the printer driver's More Options tab, make the following settings.
❏ Document Size: Select the size of the paper you set in the application setting.
❏ Output Paper: Select the paper size you loaded in the printer.
Fit to Page is automatically selected.
Note:
Click Center to print the reduced image in the middle of the paper.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 34
“More Options Tab” on page 36
3. Click Print.
Related Information
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing
>
Printing Documents
>
Printing from a Computer - Windows
42
Printing a Reduced or Enlarged Document at any Magnication
You can reduce or enlarge the size of a document by a specic percentage.
1. On the printer driver's More Options tab, select the document size from the Document Size setting.
2. Select the paper size you want to print on from the Output Paper setting.
3. Select Reduce/Enlarge Document, Zoom to, and then enter a percentage.
Select Center to print the images in the center of the page.
4. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 34
“More Options Tab” on page 36
5. Click Print.
Related Information
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)
is
feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping
them together.
Printing
>
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>
Printing from a Computer - Windows
43
Note:
is feature is not available with 2-sided printing.
1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page
setting.
2. Click Settings, make the appropriate settings, and then click OK.
Note:
Print Cutting Guides allows you to print a cutting guide.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 34
“More Options Tab” on page 36
4. Click Print.
Related Information
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Making Posters Using Overlapping Alignment Marks
Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is
selected in Print Cutting Guides.
e actual guides are printed in monochrome, but for this explanation they are shown as blue and red lines.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
44
1. Prepare Sheet 1 and Sheet 2. Cut o the margins of Sheet 1 along the vertical blue line through the center of
the top and bottom cross marks.
2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets
together from the back.
Printing
>
Printing Documents
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Printing from a Computer - Windows
45
3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the
le
of the cross marks).
4. Tape the sheets together from the back.
5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together.
Printing
>
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46
6. Cut o the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the le and right
side cross marks.
7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then
temporarily tape them together from the back.
Printing
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Printing from a Computer - Windows
47
10. Cut o the remaining margins along the outer guide.
Printing with a Header and Footer
You can print information such as a user name and printing date in headers or footers.
1.
On the printer driver's More Options tab, click Watermark Features, and then select Header/Footer.
Printing
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>
Printing from a Computer - Windows
49
2. Settings, and then select the items you want to print and then click OK.
Note:
❏ To specify the rst page number, select Page Number from the position you want to print in the header or footer, and
then select the number in Starting number.
❏ If you want to print text in the header or footer, select the position you want to print, and then select Te x t. Enter the
text you want to print in the text input eld.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 34
“More Options Tab” on page 36
4. Click Print.
Related Information
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing an Anti-Copy Pattern
You can print an anti-copy pattern on your printouts. When printing, the letters themselves are not printed and the
entire print is screen-toned lightly. e hidden letters appear when photocopied to easily distinguish the original
from the copies.
Anti-Copy Pattern is available under the following conditions:
❏ Paper Type: Plain paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, or
ick
paper
❏ Quality: Standard
❏ 2-Sided Printing: O, Manual (Long-edge binding), or Manual (Short-edge binding)
❏ Tone C orrection : Automat ic
Note:
You can also add your own anti-copy pattern.
1. On the printer driver's More Options tab, click Watermark Features, and then select anti-copy pattern.
2.
Click Settings to change details such as the size or density of the pattern.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 34
“More Options Tab” on page 36
4. Click Print.
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>
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>
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50
Related Information
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing Multiple Files Together
Job Arranger Lite allows you to combine several les created by dierent applications and print them as a single
print job. You can specify the print settings for combined les, such as multi-page layout, and 2-sided printing.
1. On the printer driver's Main tab, select Job Arranger Lite, and then click OK.
“Main Tab” on page 34
2. Click Print.
When you start printing, the Job Arranger Lite window is displayed.
3. With the Job Arranger Lite window opened, open the le that you want to combine with the current le, and
then repeat the above steps.
4. When you select a print job added to Print Project in the Job Arranger Lite window, you can edit the page
layout.
5. Click Print from the File menu to start printing.
Note:
If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are
currently working on is canceled. Click Save from the File menu to save the current job. e extension of the saved les
is "ecl".
To open a Print Project, click Job Arranger Lite on the printer driver's Maintenance tab to open the Job Arranger Lite
window. Next, select Open from the File menu to select the le.
Related Information
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing
>
Printing Documents
>
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51
Adjusting the Print Tone
You can adjust the tone used in the print job. ese adjustments are not applied to the original data.
1. On the printer driver's More Options tab, select the method of tone correction from the Tone C orre c ti on
setting.
❏ Automatic: is setting automatically adjusts the tone to match the paper type and print quality settings.
❏ Custom: Click Advanced, you can make your own settings.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 34
“More Options Tab” on page 36
3. Click Print.
Related Information
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing to Emphasize Thin Lines
You can thicken thin lines that are too thin to print.
1. On the printer driver's More Options tab, click Image Options in the To ne C orre ction setting.
2. Select Emphasize in Lines.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 34
“More Options Tab” on page 36
4. Click Print.
Related Information
& “Loading Paper” on page 28
Printing
>
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>
Printing from a Computer - Windows
52
& “Printing Using Easy Settings” on page 53
Printing Clear Bar Codes
You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed
cannot be scanned.
You can use this feature under the following conditions.
❏ Paper Type: Plain paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, ick paper, Epson
Photo Quality Ink Jet, Epson Matte, or Envelope
❏ Quality: Standard
1. On the printer driver's Maintenance tab, click Extended Settings, and then select Barcode mode.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 34
“More Options Tab” on page 36
3. Click Print.
Note:
Deblurring may not always be possible depending on the circumstances.
Related Information
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing from a Computer - Mac OS
Printing Using Easy Settings
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
53
Note:
Operations and screens dier depending on the application. See the application's help for details.
1. Load paper in the printer .
“Loading Paper” on page 28
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
If necessary, click Show Details or
d
to expand the print window.
4. Select your printer.
5.
Select Print Settings from the pop-up menu.
Note:
If the Print Settings menu is not displayed on macOS Catalina (10.15) or later, macOS High Sierra (10.13), macOS
Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), the Epson printer driver has
not been installed correctly. Enable it from the following menu.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the
printer, and then add the printer again. See the following to add a printer.
“Adding a Genuine Epson Printer (for Mac OS Only)” on page 79
macOS Mojave (10.14) cannot access Print Settings in applications made by Apple such as TextEdit.
6.
Change the settings as necessary.
See the menu options for the printer driver for details.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
54
7. Click Print.
Note:
If you want to cancel printing, on your computer click the printer icon in the Dock. Select the job you want to cancel,
and then click
next to the progress meter. However, you cannot cancel a print job from the computer once it has
been completely sent to the printer. In this case, cancel the print job by using the printer's control panel.
Related Information
& “Available Paper and Capacities” on page 142
& “List of Paper Type” on page 28
& “Menu Options for Print Settings” on page 56
Menu Options for the Printer Driver
Open the print window in an application, select the printer, and then access the printer driver window.
Note:
Menus vary depending on the option you selected.
Menu Options for Layout
Pages per Sheet:
Select the number of pages to be printed on one sheet.
Layout Direction:
Specify the order in which the pages will be printed.
Border:
Prints a border around the pages.
Reverse page orientation:
Rotates pages 180 degrees before printing. Select this item when printing on paper such as envelopes
that are loaded in
xed
direction in the printer.
Flip horizontally:
Inverts an image to print as it would appear in a mirror.
Menu Options for Color Matching
ColorSync/EPSON Color Controls:
Select the method for color adjustment. ese options adjusts colors between the printer and the
computer display to minimize the dierence in tone.
Menu Options for Paper Handling
Collate pages:
Prints multi-page documents collated in order and sorted into sets.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
55
Pages to Print:
Select to print only odd pages or even pages.
Page Order:
Select to print from the top or the last page.
Scale to t paper size:
Prints to t to the paper size you loaded.
❏ Destination Paper Size:
Select the paper size to print on.
❏ Scale down only:
Select this when you want to reduce the size only if the print data is too large for the paper size
loaded in the printer.
Menu Options for Cover Page
Print Cover Page:
Select whether or not to print a cover page. When you want to add a back cover, select
Aer
document.
Cover Page Type:
Select the contents of the cover page.
Menu Options for Print Settings
Media Type:
Select the type of paper on which you print.
Print Quality:
Select the pint quality you want to use for printing. e options vary depending on the paper type.
Menu Options for Color Options
You can adjust the brightness and contrast.
Menu Options for Two-sided Printing Settings
Two-sided Printing:
Prints on both sides of the paper.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
56
Adding Printing Presets for Easy Printing
If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.
1. Set each item such as Print Settings and Layout (Paper Size, Media Type, and so on).
2. Click Presets to save the current settings as a preset.
3. Click OK.
Note:
To delete an added preset, click Presets > Show Presets, select the preset name you want to delete from the list, and then
delete it.
4. Click Print.
e
next time you want to print using the same settings, select the registered preset name from the Presets.
Related Information
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing on 2-Sides
You can print on both sides of the paper.
Note:
❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 143
❏ Depending on the paper and the data, ink may bleed through to the other side of the paper.
1. Select Two-sided Printing Settings from the pop-up menu.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
57
2. Select the bindings in Two-sided Printing.
3. Select the type of original in Document Type.
Note:
❏ Printing may be slow depending on the Document Type setting.
❏ If you are printing high-density data such as photos or graphs, select Text & Photos or Tex t & Grap hic s as the
Document Type setting. If scung occurs or the image bleeds through to the reverse side, adjust the print density
and ink drying time by clicking the arrow mark next to Adjustments.
4. Set the other items as necessary.
5. Click Print.
Related Information
& “Available Paper and Capacities” on page 142
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing Several Pages on One Sheet
You can print several pages of data on a single sheet of paper.
1.
Select Layout from the pop-up menu.
2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border.
“Menu Options for Layout” on page 55
3. Set the other items as necessary.
4. Click Print.
Related Information
& “Loading Paper” on page 28
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
58
& “Printing Using Easy Settings” on page 53
Printing to Fit the Paper Size
Select the paper size you loaded in the printer as the Destination Paper Size setting.
1. Select the size of the paper you set in the application as the Paper Size setting.
2.
Select Paper Handling from the pop-up menu.
3. Select Scale to t paper size.
4. Select the paper size you loaded in the printer as the Destination Paper Size setting.
5.
Set the other items as necessary.
6. Click Print.
Related Information
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
59
Printing a Reduced or Enlarged Document at any Magnication
You can reduce or enlarge the size of a document by a specic percentage.
Note:
Operations dier depending on the application. See the application's help for details.
1. Do one of the following.
❏ Select Print from the File menu of the application. Click Page Setup, and then select your printer in
Format For. Select the size of the data to be printed from Paper Size, enter a percentage in Scale, and then
click OK.
❏ Select Page Setup from the File menu of the application. Select your printer in Format For. Select the size
of the data to be printed from Paper Size, enter a percentage in Scale, and then click OK. Select Print from
the File menu.
2. Select your printer in Printer.
3. Set the other items as necessary.
4. Click Print.
Related Information
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Adjusting the Print Tone
You can adjust the tone used in the print job. ese adjustments are not applied to the original data.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
60
1. Select Color Options from the pop-up menu, and then set the brightness and contrast.
2. Set the other items as necessary.
3. Click Print.
Related Information
& “Loading Paper” on page 28
& “Printing Using Easy Settings” on page 53
Printing Documents from Smart Devices (iOS)
You can print documents from a smart device such as a smartphone or tablet.
Printing Documents Using Epson Smart Panel
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2.
If Epson Smart Panel is not installed, install it.
“Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 147
3. Connect your smart device to the wireless router.
4. Start Epson Smart Panel.
5. Select the print document menu on the home screen.
6. Select the document you want to print.
7. Start printing.
Printing Documents Using AirPrint
AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install
drivers or download soware.
Printing
>
Printing Documents
>
Printing Documents from Smart Devices (iOS)
61
Note:
If you disabled paper conguration messages on your printer control panel, you cannot use AirPrint. See the link below to
enable the messages, if necessary.
1. Set up your printer for wireless printing. See the link below.
https://epson.sn
2. Connect your Apple device to the same wireless network that your printer is using.
3. Print from your device to your printer.
Note:
For details, see the AirPrint page on the Apple website.
Related Information
& “Cannot Print Even ough a Connection has been Established (iOS)” on page 105
Printing Documents from Smart Devices (Android)
You can print documents from a smart device such as a smartphone or tablet.
Printing Documents Using Epson Smart Panel
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2. If Epson Smart Panel is not installed, install it.
“Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 147
3. Connect your smart device to the wireless router.
4. Start Epson Smart Panel.
5.
Select the print document menu on the home screen.
6. Select the document you want to print.
7. Start printing.
Printing
>
Printing Documents
>
Printing Documents from Smart Devices (Android)
62
Printing Documents Using Epson Print Enabler
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet
(Android v7.0 or later). With a few taps, your Android device will discover an Epson printer that is connected to
the same wireless network.
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing. See the link below.
https://epson.sn
2. Install the Epson Print Enabler plug-in from Google Play.
3. Connect your Android device to the same wireless network that your printer is using.
4. Go to Settings on your Android device, select Printing, and then enable Epson Print Enabler.
5. From an Android application such as Chrome, tap the menu icon and print whatever is on the screen.
Note:
If you do not see your printer, tap All Printers and select your printer.
Printing Using Mopria Print Service
Mopria Print Service enables instant wireless printing from Android smart phones or tablets.
1. Install Mopria Print Service from Google Play.
2. Load paper in the printer.
3. Set up your printer for wireless printing. See the link below.
https://epson.sn
4. Connect your Android device to the same wireless network that your printer is using.
5. Print from your device to your printer.
Note:
For more details, access the Mopria Web site at https://mopria.org.
Related Information
& “Loading Paper” on page 28
Printing
>
Printing Documents
>
Printing Documents from Smart Devices (Android)
63
Printing on Envelopes
Printing on Envelopes from a Computer (Windows)
1.
Load envelopes in the printer.
“Loading Paper” on page 28
2. Open the
le
you want to print.
3. Access the printer driver window.
4. Select the envelope size from Document Size on the Main tab, and then select Envelope from Paper Type.
5. Set the other items on the Main and More Options tabs as necessary, and then click OK.
6. Click Print.
Printing on Envelopes from a Computer (Mac OS)
1.
Load envelopes in the printer.
“Loading Paper” on page 28
2.
Open the
le
you want to print.
3. Select Print from the File menu or another command to access the print dialog.
4. Select the size as the Paper Size setting.
5.
Select Print Settings from the pop-up menu.
6. Select Envelope as the Media Type setting.
7. Set the other items as necessary.
8.
Click Print.
Printing Web Pages
Printing Web Pages from Smart Devices
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
Printing
>
Printing Web Pages
>
Printing Web Pages from Smart Devices
64
2. If Epson Smart Panel is not installed, install it.
“Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 147
3. Connect your smart device to the same wireless network as your printer.
4.
Open the web page you want to print in your web browser app.
5. Tap Share from the menu of the web browser application.
6. Select Smart Panel.
7. Tap Print.
Printing Using a Cloud Service
By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or
laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in
Epson Connect.
e features available on the Internet are as follows.
❏ Email Print
When you send an email with attachments such as documents or images to an email address assigned to the
printer, you can print that email and the attachments from remote locations such as your home or
oce
printer.
❏ Remote Print Driver
is is a shared driver supported by Remote Print Driver. When printing using a printer in a remote location,
you can print by changing the printer on the usual applications window.
See the Epson Connect web portal for details on how to setup or print.
https://www.epsonconnect.com/
Printing
>
Printing Using a Cloud Service
65
http://www.epsonconnect.eu (Europe only)
Registering to Epson Connect Service from the Control Panel
Follow the steps below to register the printer.
1. Select Settings on the control panel.
2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the
registration sheet.
3. Follow the instructions on the registration sheet to register the printer.
Printing
>
Printing Using a Cloud Service
>
Registering to Epson Connect Service from the Control Panel
66
Maintaining the Printer
Checking the Status of Consumables....................................68
Improving Print Quality............................................. 68
Cleaning the Printer................................................74
Saving Power..................................................... 75
Disabling your Wi-Fi Connection...................................... 76
Installing or Uninstalling Applications Separately...........................76
Transporting and Storing the Printer....................................82
Checking the Status of Consumables
You can check the approximate ink level and the approximate service life of the maintenance box from the printer's
control panel. Select
on the home screen.
Note:
❏ You can also check the approximate ink level and the approximate service life of the maintenance box from the status
monitor on the printer driver.
❏ Windows
Click EPSON Status Monitor 3 on the Maintenance tab.
If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select
Enable EPSON Status Monitor 3.
❏ Mac OS
Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) >
Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor
❏ You can continue printing while the ink low message is displayed. Replace the ink cartridges when required.
Related Information
& “It is Time to Replace the Ink Cartridges” on page 110
& “It is Time to Replace the Maintenance Box” on page 113
Improving Print Quality
Adjusting the Print Quality
If you notice a misaligned vertical lines, blurred images, or horizontal banding, adjust the print quality.
1.
Select Maintenance on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2.
Select Print Quality Adjustment.
3. Follow the on-screen instructions to load paper and print the nozzle check pattern.
4.
Examine the printed pattern.
❏ If there are broken lines or missing segments as shown in the "NG" pattern, the print head nozzles may be
clogged. Select
to clean the print head.
Maintaining the Printer
>
Improving Print Quality
>
Adjusting the Print Quality
68
❏ If you cannot see any broken lines or missing segments as in the following "OK" pattern, the nozzles are not
clogged. Select
to proceed to the next adjustment.
5. Follow the on-screen instructions to print the patterns for print head alignment, and then align the print head.
❏ is pattern allows you to perform alignment if your printouts look blurry.
Find and select the number for the most solid pattern.
❏ is pattern allows you to perform alignment if vertical ruled lines appear misaligned.
Find and select the number for the pattern that has the least misaligned vertical line.
Maintaining the Printer
>
Improving Print Quality
>
Adjusting the Print Quality
69
❏ is pattern allows you to perform alignment if you see horizontal banding at regular intervals.
Find and select the number for the least separated and overlapping pattern.
Checking and Cleaning the Print Head
If the nozzles are clogged, the printouts become faint or there is visible banding. If the nozzles are severely clogged,
a blank sheet will be printed. When print quality has declined, rst use the nozzle check feature to check if the
nozzles are clogged. If the nozzles are clogged, clean the print head.
c
Important:
❏ Do not open the printer cover or turn o the printer during head cleaning. If the head cleaning is incomplete, you
may not be able to print.
❏ Head cleaning consumes ink and should not be performed more than necessary.
❏ When ink is low, you may not be able to clean the print head.
❏ If print quality has not improved aer repeating nozzle check and head cleaning 3 times, wait for at least 12
hours without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We
recommend turning o the printer by using the
P
button. If print quality has still not improved, contact Epson
support.
❏ To prevent the print head from drying out, do not unplug the printer while the power is on.
1.
Select Maintenance on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Print Head Nozzle Check.
3. Follow the on-screen instructions to load paper and print the nozzle check pattern.
4. Examine the printed pattern.
❏ If there are broken lines or missing segments as shown in the "NG" pattern, the print head nozzles may be
clogged. Go to the next step.
Maintaining the Printer
>
Improving Print Quality
>
Checking and Cleaning the Print Head
70
❏ If you cannot see any broken lines or missing segments as in the following "OK" pattern, the nozzles are not
clogged. Print head cleaning is not necessary. Select
to exit.
5. Select .
6. Follow the on-screen instructions to clean the print head.
7.
When cleaning is
nished,
follow the on-screen instructions to print the nozzle check pattern again. Repeat
cleaning and printing the pattern until all lines are printed completely.
Note:
You can also check and clean the print head from the printer driver.
❏ Windows
Click Print Head Nozzle Check on the Maintenance tab.
❏ Mac OS
Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options
& Supplies > Utility > Open Printer Utility > Print Head Nozzle Check
Preventing nozzle clogging
Always use the power button when turning the printer on and o.
Check that the power light is
o
before you disconnect the power cord.
e ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it
from drying, make sure the print head is capped properly to prevent the ink from drying.
When the power cord is unplugged or a power outage occurs while the printer is in operation, the print head may
not be capped properly. If the print head is
le
as it is, it will dry out causing nozzles (ink outlets) to clog.
In these cases, turn the printer on and o again as soon as possible to cap the print head.
Aligning the Print Head
If you notice a misalignment of vertical lines or blurred images, align the print head.
1. Select Maintenance on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Print Head Alignment.
Maintaining the Printer
>
Improving Print Quality
>
Aligning the Print Head
71
3. Select one of the alignment menus.
❏ Vertical lines look misaligned or the printouts look blurry : Select Ruled Line Alignment.
❏ Horizontal banding occurs at regular intervals: Select Horizontal Alignment.
4. Follow the on-screen instructions.
Cleaning the Paper Path for Ink Smears
When the printouts are smeared or scued, clean the roller inside.
c
Important:
Do not use tissue paper to clean the inside of the printer. e print head nozzles may be clogged with lint.
1. Select Maintenance on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Paper Guide Cleaning.
3.
Follow the on-screen instructions to load paper and clean the paper path.
4. Repeat this procedure until the paper is not smeared with ink.
Cleaning the Translucent Film
When the printout is not improved aer aligning the print head or cleaning the paper path, the translucent lm
inside the printer may be smeared.
Items required:
❏ Cotton swabs (several)
❏ Water with a few drops of detergent (2 to 3 drops of detergent in 1/4 cup of tap water)
❏ Light for checking smears
c
Important:
Do not use cleaning liquid other than water with a few drops of detergent.
1. Turn
o
the printer by pressing the
P
button.
Maintaining the Printer
>
Improving Print Quality
>
Cleaning the Translucent Film
72
2. Open the printer cover.
3. Check if the translucent lm is smeared. Smears are easier to see if you use a light.
If there are smears (such as nger marks or grease) on the translucent lm (A), go to the next step.
A: Translucent lm
B: Rail
c
Important:
Be careful not to touch the rail (B). Otherwise, you may not be able to print. Do not wipe o the grease on the
rail, because this is necessary for operations.
Maintaining the Printer
>
Improving Print Quality
>
Cleaning the Translucent Film
73
4. Moisten a cotton swab with the water with a few drops of detergent so that it is not dripping water, and then
wipe the smeared part.
Be careful not to touch the ink that has adhered inside the printer.
c
Important:
Wipe
o
the smear gently. If you press the cotton swab too hard to the
lm,
the springs of the
lm
may be
dislocated and the printer may be damaged.
5. Use a new dry cotton swab to wipe the
lm.
c
Important:
Do not leave any
bers
on the
lm.
Note:
To prevent the smear from spreading, frequently replace the cotton swab with a new one.
6. Repeat steps 4 and 5 until the lm is not smeared.
7.
Visually check that the
lm
is not smeared.
Cleaning the Printer
If the components and the case are dirty or dusty, turn
o
the printer and clean them using a
so,
clean cloth that
has been dampened with water. If you cannot remove the dirt, try adding a small amount of mild detergent to the
damp cloth.
Maintaining the Printer
>
Cleaning the Printer
74
c
Important:
❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer
could be damaged.
❏ Never use alcohol or paint thinner to clean the components and the case. ese chemicals can damage them.
❏ Do not touch the parts shown in the following illustration. Doing so may cause a malfunction.
Saving Power
e printer enters sleep mode or turns o automatically if no operations are performed for a set period. You can
adjust the time before power management is applied. Any increase will
aect
the product's energy
eciency.
Please
consider the environment before making any change.
1. Select Settings on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select General Settings > Basic Settings.
3. Do one of the following.
Note:
Your product may have the Power O Settings or Power O Timer feature depending on the location of purchase.
❏ Select Sleep Timer or Power
O
Settings > Power
O
If Inactive or Power
O
If Disconnected, and then
make settings.
❏ Select Sleep Timer or Power
O
Timer, and then make settings.
Maintaining the Printer
>
Saving Power
75
Disabling your Wi-Fi Connection
If you used to use Wi-Fi (wireless LAN) but no longer need to do so due to a change in connection mode and so
on, you can disable your Wi-Fi connection.
By removing unnecessary Wi-Fi signals, you can also reduce the load on your standby power.
1. Select
on the printer's home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2.
Select Wi-Fi (Recommended).
3. Select Change Settings.
4.
Select Others.
5. Select Disable Wi-Fi.
Follow the on-screen instructions.
Installing or Uninstalling Applications Separately
Connect your computer to the network and install the latest version of applications from the website. Log in to
your computer as an administrator. Enter the administrator password if the computer prompts you.
Installing the Applications Separately
Note:
❏ When reinstalling an application, you need to uninstall it rst.
❏ You can download the latest applications from the Epson website.
http://www.epson.com
❏ If you use Windows Server operating systems, you cannot use Epson Soware Updater. Download the latest applications
from the Epson website.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Installing the Applications Separ
…
76
1. Make sure the printer and the computer are available for communication, and the printer is connected to the
Internet.
2. Start EPSON Soware Updater.
e screenshot is an example on Windows.
3. For Windows, select your printer, and then click to check for the latest available applications.
4. Select the items you want to install or update, and then click the install button.
c
Important:
Do not turn o or unplug the printer until the update is complete. Doing so may result in malfunction of the
printer.
Related Information
& “Application for Updating Soware and Firmware (Epson Soware Updater)” on page 151
& “Uninstalling Applications” on page 79
Checking if a genuine Epson printer driver is installed - Windows
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to
open the print server properties window.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Installing the Applications Separ
…
77
❏ Windows 11/Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Server 2022/Windows Server 2019/
Windows Server 2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2
Click the printer icon, and then click Print server properties at the top of the window.
❏ Windows Vista/Windows Server 2008
Right-click on the Printers folder, and then click Run as administrator > Server Properties.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
From the File menu, select Server Properties.
Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on
your computer.
Related Information
& “Installing the Applications Separately” on page 76
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Installing the Applications Separ
…
78
Checking if a genuine Epson printer driver is installed - Mac OS
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a
genuine Epson printer driver is installed on your computer.
Related Information
& “Installing the Applications Separately” on page 76
Adding a Genuine Epson Printer (for Mac OS Only)
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax).
2.
Click +, and then select your printer on the screen displayed.
3. Make the following settings.
❏ macOS Monterey (12.x) or later
Click Select
Soware
from Use, select your printer on the screen displayed, and then click OK.
❏ Mac OS X Mavericks (10.9) to macOS Big Sur (11.x)
Select your printer from Use.
4. Click Add.
Note:
If your printer is not listed, check that it is correctly connected to the computer and that the printer is on.
Uninstalling Applications
Log in to your computer as an administrator. Enter the administrator password if the computer prompts you.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Uninstalling Applications
79
Uninstalling Applications - Windows
1. Press the
P
button to turn
o
the printer.
2. Quit all running applications.
3. Open Control Panel:
❏ Windows 11
Click on the start button, and then select All apps > Windows Tools > Control Panel.
❏ Windows 10/Windows Server 2022/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel.
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button and select Control Panel.
4. Open Uninstall a program (or Add or Remove Programs):
❏ Windows 11/Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2022/
Windows Server 2019/Windows Server 2016/Windows Server 2012 R2/Windows Server 2012/Windows
Server 2008 R2/Windows Server 2008
Select Uninstall a program in Programs.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Add or Remove Programs.
5. Select the application you want to uninstall.
You cannot uninstall the printer driver if there is any print jobs. Delete or wait to be printed the jobs before
uninstalling.
6. Uninstall the applications:
❏ Windows 11/Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2022/
Windows Server 2019/Windows Server 2016/Windows Server 2012 R2/Windows Server 2012/Windows
Server 2008 R2/Windows Server 2008
Click Uninstall/Change or Uninstall.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.
7. Follow the on-screen instructions.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Uninstalling Applications
80
Uninstalling Applications - Mac OS
1.
Download the Uninstaller using EPSON Soware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2. Press the
P
button to turn o the printer.
3. To uninstall the printer driver, select System Preferences from the Apple menu > Printers & Scanners (or
Print & Scan, Print & Fax), and then remove the printer from the enabled printers list.
4. Quit all running applications.
5. Select Go > Applications > Epson Soware > Uninstaller.
6. Select the application you want to uninstall, and then click Uninstall.
c
Important:
e Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet
printers and you only want to delete some drivers, delete all of them rst, and then install the necessary printer
driver again.
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Go > Applications > Epson Soware, select the application you want to uninstall,
and then drag it to the trash icon.
Related Information
& “Application for Updating Soware and Firmware (Epson Soware Updater)” on page 151
Updating Applications and Firmware
You may be able to clear certain problems and improve or add functions by updating the applications and the
rmware.
Make sure you use the latest version of the applications and
rmware.
1. Make sure that the printer and the computer are connected, and the computer is connected to the internet.
2. Start EPSON Soware Updater, and update the applications or the rmware.
c
Important:
Do not turn o the computer or the printer until the update is complete; otherwise, the printer may
malfunction.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater.
Check for the latest versions of the applications from your local Epson website.
http://www.epson.com
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Updating Applications and Firm
…
81
Related Information
& “Application for Updating Soware and Firmware (Epson Soware Updater)” on page 151
Updating the Printer's Firmware Using the Control Panel
If the printer is connected to the Internet, you can update the printer's
rmware
using the control panel. By
updating the rmware, the printer's performance may improve, or new functions may be added. You can also set
the printer to regularly check for rmware updates and notify you if any are available.
1. Select Settings on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Firmware Update > Update.
Note:
Enable Notication to set the printer to regularly check for available rmware updates.
3. Check the message displayed on the screen and select Start Checking.
4. Check the message displayed on the screen, select Start, and then follow the on-screen instructions.
e
rmware
is updated when new
rmware
is found. Once the update has started, it cannot be interrupted.
c
Important:
❏ Do not turn
o
or unplug the printer until the update is complete. Doing so may result in malfunction of the
printer.
❏ If the rmware update is not completed or is unsuccessful, the printer does not start up normally and
"Recovery Mode" is displayed on the LCD screen the next time the printer is turned on. In this situation, you
need to update the
rmware
again using a computer. Connect the printer to the computer with a USB cable.
While "Recovery Mode" is displayed on the printer, you cannot update the rmware over a network
connection. On the computer, access your local Epson website, and then download the latest printer
rmware.
See the instructions on the website for the next steps.
Transporting and Storing the Printer
When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the
printer.
1. Turn o the printer by pressing the
P
button.
2. Make sure the power light turns o, and then unplug the power cord.
c
Important:
Unplug the power cord when the power light is o. Otherwise, the print head does not return to the home
position causing the ink to dry, and printing may become impossible.
3. Disconnect all cables such as the power cord and USB cable.
4. Remove all of the paper from the printer.
Maintaining the Printer
>
Transporting and Storing the Printer
82
8. Pack the printer in its box, using the protective materials.
c
Important:
❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏ Leave the ink cartridge installed. Removing the cartridge can dry out the print head and may prevent the
printer from printing.
When you use the printer again, make sure you remove the tape securing the ink cartridge holder. If print quality
has declined the next time you print, clean and align the print head.
Related Information
& “Checking and Cleaning the Print Head” on page 70
& “Aligning the Print Head” on page 71
Maintaining the Printer
>
Transporting and Storing the Printer
84
Solving Problems
e
Printer Does Not Work as Expected..................................86
A Message is Displayed on the LCD Screen...............................109
Paper Gets Jammed................................................110
It is Time to Replace the Ink Cartridges................................. 110
It is Time to Replace the Maintenance Box...............................113
Print Quality is Poor...............................................114
Cannot Solve Problem..............................................121
The Printer Does Not Work as Expected
The Printer Does Not Turn On or
O
Power Does Not Turn On
e following causes can be considered.
The power cord is not plugged in properly to the electrical outlet.
Solutions
Make sure the power cord is securely plugged in.
The
P
button was not pressed for long enough.
Solutions
Hold down the
P
button for a little longer.
Power Does Not Turn O
The
P
button was not pressed for long enough.
Solutions
Hold down the
P
button for a little longer. If you still cannot turn
o
the printer, unplug the power cord.
To prevent the print head from drying out, turn the printer back on and turn it o by pressing the
P
button.
Power Turns O Automatically
The Power O Settings or Power O Timer feature is enabled.
Solutions
❏ Select Settings > General Settings > Basic Settings > Power O Settings, and then disable the Power
O If Inactive and Power O If Disconnected settings.
❏ Select Settings > General Settings > Basic Settings, and then disable the Power O Timer Setting.
Note:
Your product may have the Power O Settings or Power O Timer feature depending on the location of purchase.
Paper Does Not Feed Properly
No Paper Feeds
e
following causes can be considered.
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
86
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
& “Environmental Specications” on page 165
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
& “Available Paper and Capacities” on page 142
& “Unavailable Paper Types” on page 144
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
& “Paper Handling Precautions” on page 27
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper.
& “Available Paper and Capacities” on page 142
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
& “Paper Size and Type Settings” on page 27
Paper Feeds at a Slant
e following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
& “Environmental Specications” on page 165
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
& “Available Paper and Capacities” on page 142
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
87
& “Unavailable Paper Types” on page 144
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
& “Paper Handling Precautions” on page 27
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
& “Loading Paper” on page 28
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets
specied
for the paper.
& “Available Paper and Capacities” on page 142
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
& “Paper Size and Type Settings” on page 27
Several Sheets of Paper are Fed at a Time
e following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
& “Environmental Specications” on page 165
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
& “Available Paper and Capacities” on page 142
& “Unavailable Paper Types” on page 144
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
88
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
& “Paper Handling Precautions” on page 27
The paper is moist or damp.
Solutions
Load new paper.
Static electricity is causing sheets of paper to stick to each other.
Solutions
Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time.
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets
specied
for the paper.
& “Available Paper and Capacities” on page 142
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
& “Paper Size and Type Settings” on page 27
Multiple sheets of paper feed at the same time during manual 2-sided printing.
Solutions
Remove any paper that is loaded in the paper source before you reload the paper.
Cannot Print
Cannot Print from Windows
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
If you are using Windows, use the Epson Printer Connection Checker to check the connection status for the
computer and the printer. You may be able to solve the problem depending on the results of the check.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
89
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏ Windows 11
Click the start button, and then select All apps > Epson Soware > Epson Printer Connection Checker.
❏ Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 77
When you have
identied
the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏ e printer is not recognized over a network connection
“Cannot connect to a Network” on page 90
❏
e
printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 93
❏ e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Windows)” on page 93
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
90
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer
moving the computer or the smart device and the printer closer to the wireless router, turn
o
the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
& “Re-Setting the Network Connection” on page 124
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to
dierent
SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
91
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Settings > General Settings > Network Settings > Advanced > TCP/IP on the printer’s control panel,
and then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
If the printer network settings are incorrect, recongure the printer network settings according to the
network environment.
& “Re-Setting the Network Connection” on page 124
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏ Connection becomes unstable, the printer is connected and disconnected again and again.
❏ Cannot connect to the printer.
❏
e
communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
“Checking the Printer's Network Connection Status (Network Connection Report)” on page 128
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
7. Select Log in and enter the administrator password.
Launch a Web browser, and then enter the printer's IP address.
“Application for
Conguring
Printer Operations (Web
Cong
)” on page 148
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
92
8. Select Network > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Windows)
e
following causes can be considered.
The USB cable is not plugged into the USB inlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Print Even Though a Connection has been Established (Windows)
e
following causes can be considered.
There is a problem with the software or data.
Solutions
❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏ If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
93
❏ You may be able to clear the problem by updating the soware to the latest version. To check the
soware
status, use the
soware
update tool.
& “Checking if a genuine Epson printer driver is installed - Windows” on page 77
& “Checking if a genuine Epson printer driver is installed - Mac OS” on page 79
& “Installing the Applications Separately” on page 76
& “Updating Applications and Firmware” on page 81
There is a problem with the printer's status.
Solutions
Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer
status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
There is still a job waiting to be printed.
Solutions
Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all
documents from the Printer menu.
The printer is pending or
oine.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
If the printer is oine or pending, clear the oine or pending setting from the Printer menu.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
94
The printer is not selected as the default printer.
Solutions
Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and
Faxes) and click Set as default printer.
Note:
If there are multiple printer icons, see the following to select the correct printer.
Example)
USB connection: EPSON XXXX Series
Network connection: EPSON XXXX Series (network)
If you install the printer driver multiple times, copies of the printer driver may be created. If copies such
as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove
Device.
The printer port is not set correctly.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.
USB connection: USBXXX, Network connection: EpsonNet Print Port
Suddenly the Printer Cannot Print over a Network Connection
e problem could be one of the following issues.
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
95
Connect the computer or smart device to the same SSID as the printer.
& “Re-Setting the Network Connection” on page 124
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
The printer is not connected to the network.
Solutions
Select Settings > General Settings > Network Settings > Connection Check, and then print the network
connection report. If the report shows that the network connection failed, check the network connection
report and then follow the printed solutions.
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 128
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
96
There is still a job waiting to be printed.
Solutions
Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all
documents from the Printer menu.
The printer is pending or
oine.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
If the printer is oine or pending, clear the oine or pending setting from the Printer menu.
The printer is not selected as the default printer.
Solutions
Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and
Faxes) and click Set as default printer.
Note:
If there are multiple printer icons, see the following to select the correct printer.
Example)
USB connection: EPSON XXXX Series
Network connection: EPSON XXXX Series (network)
If you install the printer driver multiple times, copies of the printer driver may be created. If copies such
as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove
Device.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
97
The printer port is not set correctly.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.
USB connection: USBXXX, Network connection: EpsonNet Print Port
Cannot Print from Mac OS
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2.
Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏ e printer is not recognized over a network connection
“Cannot connect to a Network” on page 99
❏
e
printer is not recognized using a USB connection
“
e
Printer Cannot Connect by USB (Mac OS)” on page 101
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
98
Check the following if a connection has been established.
❏ e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Mac OS)” on page 102
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
& “Re-Setting the Network Connection” on page 124
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
99
Connect the computer or smart device to the same SSID as the printer.
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Settings > General Settings > Network Settings > Advanced > TCP/IP on the printer’s control panel,
and then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
If the printer network settings are incorrect,
recongure
the printer network settings according to the
network environment.
& “Re-Setting the Network Connection” on page 124
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The device connected to the USB 3.0 port causes radio frequency interference.
Solutions
When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try
the following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable.
❏ Place the device that is connected to the USB 3.0 port further away from the computer.
❏ Connect to the SSID for the 5 GHz range.
& “Making Wi-Fi Settings by Entering the SSID and Password” on page 125
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
100
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient
Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏ Connection becomes unstable, the printer is connected and disconnected again and again.
❏ Cannot connect to the printer.
❏ e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
“Checking the Printer's Network Connection Status (Network Connection Report)” on page 128
5. Check the printer's IP address on the network connection report.
6.
On the computer, access Web
Cong
.
7. Select Log in and enter the administrator password.
Launch a Web browser, and then enter the printer's IP address.
“Application for Conguring Printer Operations (Web Cong)” on page 148
8.
Select Network > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11.
Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14.
Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Mac OS)
e following causes can be considered.
Solving Problems
>
The Printer Does Not Work as Expected
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Cannot Print
101
The USB cable is not plugged into the USB inlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Print Even Though a Connection has been Established (Mac OS)
e following causes can be considered.
There is a problem with the software or data.
Solutions
❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏ If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏ You may be able to clear the problem by updating the soware to the latest version. To check the
soware status, use the soware update tool.
& “Checking if a genuine Epson printer driver is installed - Windows” on page 77
& “Checking if a genuine Epson printer driver is installed - Mac OS” on page 79
& “Installing the Applications Separately” on page 76
& “Updating Applications and Firmware” on page 81
There is a problem with the status of the printer.
Solutions
Make sure the printer status is not Pause.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
and then double-click the printer. If the printer is paused, click Resume.
Suddenly the Printer Cannot Print over a Network Connection
e problem could be one of the following issues.
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The Printer Does Not Work as Expected
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Cannot Print
102
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
Connect the computer or smart device to the same SSID as the printer.
& “Re-Setting the Network Connection” on page 124
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
The printer is not connected to the network.
Solutions
Select Settings > General Settings > Network Settings > Connection Check, and then print the network
connection report. If the report shows that the network connection failed, check the network connection
report and then follow the printed solutions.
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 128
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
Cannot Print from Smart Device
Make sure the smart device and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
103
Check the connection with the smart device
Use Epson Smart Panel to check the connection between the smart device and the printer.
Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset.
If you are not using Epson Smart Panel, see the link below.
https://epson.sn
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
& “Re-Setting the Network Connection” on page 124
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to
dierent
SSIDs, you cannot connect to the wireless router.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
104
Connect the computer or smart device to the same SSID as the printer.
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Settings > General Settings > Network Settings > Advanced > TCP/IP on the printer’s control panel,
and then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
If the printer network settings are incorrect,
recongure
the printer network settings according to the
network environment.
& “Re-Setting the Network Connection” on page 124
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
Check the network connection of the computer. See the documentation provided with the smart device
for details.
Cannot Print Even Though a Connection has been Established (iOS)
e following causes can be considered.
Paper Setup Auto Display is disabled.
Solutions
Enable Paper Setup Auto Display in the following menu.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
105
Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setup Auto Display
AirPrint is disabled.
Solutions
Enable the AirPrint setting on Web Cong.
& “Application for Conguring Printer Operations (Web Cong)” on page 148
Suddenly the Printer Cannot Print over a Network Connection
e
problem could be one of the following issues.
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
Connect the computer or smart device to the same SSID as the printer.
& “Re-Setting the Network Connection” on page 124
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
The printer is not connected to the network.
Solutions
Select Settings > General Settings > Network Settings > Connection Check, and then print the network
connection report. If the report shows that the network connection failed, check the network connection
report and then follow the printed solutions.
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 128
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
106
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
Check the network connection of the computer. See the documentation provided with the smart device
for details.
Cannot Operate the Printer as Expected
Operations are Slow
Printing Is Too Slow
e following causes can be considered.
Unnecessary applications are running.
Solutions
Close any unnecessary applications on your computer or smart device.
The print quality is set to high.
Solutions
Lower the quality setting.
Bidirectional printing is disabled.
Solutions
Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and the printing speed increases.
❏ Windows
Select Bidirectional Printing on the printer driver's More Options tab.
❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the
Bidirectional Printing setting.
Quiet Mode is enabled.
Solutions
Disable Quiet Mode. e printing speed slows down when the printer is running in Quiet Mode.
❏ Control panel
Select
on the home screen, and then select O.
❏ Windows
Select O as the Quiet Mode setting on the printer driver's Main tab.
Solving Problems
>
The Printer Does Not Work as Expected
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Cannot Operate the Printer as Expected
107
❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select O as the
Quiet Mode setting.
Printing Slows Down Dramatically During Continuous Printing
The function that prevents the printer mechanism from overheating and being damaged is
operating.
Solutions
You can continue printing. To return to normal printing speed, leave the printer idle for at least 30
minutes. Printing speed does not return to normal if the power is o.
LCD Screen Gets Dark
The printer is in sleep mode.
Solutions
Press any button on the control panel to return the LCD screen to its former state.
Operation Sounds Are Loud
Quiet Mode is disabled on the printer.
Solutions
If operations sounds are too loud, enable Quiet Mode. Enabling this feature may reduce printing speed.
❏ Control panel
Select
on the home screen, and then enable Quiet Mode.
❏ Windows
Enable Quiet Mode on the printer driver's Main tab.
❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Enable the Quiet
Mode setting.
The Date and Time Are Incorrect
Error occurred in power supply.
Solutions
Aer a power failure caused by a lightning strike or if the power is le o for a long time, the clock may
show the wrong time. Set the date and the time correctly in Settings > General Settings > Basic Settings
> Date/Time Settings on the control panel.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Operate the Printer as Expected
108
The Root Certicate Needs to be Updated
The root certicate has expired.
Solutions
Run Web Cong, and then update the root certicate.
Forgot Your Password
You need help from service personnel.
Solutions
If you forget the administrator's password, contact Epson support.
A Message is Displayed on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Error Messages Solutions
Printer Error
Turn on the printer again. See your
documentation for more details.
Remove any paper or protective material in the printer. If the error
message is still displayed, contact Epson support.
Paper out in XX. Load paper, and then insert the paper cassette all the way.
You need to replace Ink Cartridge. To ensure you receive premium print quality and to help protect your
print head, a variable ink safety reserve remains in the cartridge when
your printer indicates it is time to replace the cartridge. Replace the
cartridge when you are prompted to do so.
Paper Setup Auto Display is set to O. Some
features may not be available. For details, see
your documentation.
If Paper Setup Auto Display is disabled, you cannot use AirPrint.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
Enter the correct IP address or default gateway. Contact the person who
setup the network for assistance.
To use cloud services, update the root certicate
from the Epson Web Cong utility.
Run Web Cong, and then update the root certicate.
Check that the printer driver is installed on the
computer and that the port settings for the
printer are correct.
Make sure the printer port is selected correctly in Property > Port from
the Printer menu as follows.
Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a
network connection.
Recovery Mode
Update Firmware
The printer has started in recovery mode because the rmware update
failed. Follow the steps below to try to update the rmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the rmware over a network
connection.)
2. Visit your local Epson website for further instructions.
Solving Problems
>
A Message is Displayed on the LCD Screen
109
Paper Gets Jammed
Check the error displayed on the control panel and follow the instructions to remove the jammed paper including
any torn pieces. e LCD screen displays an animation that shows you how to remove jammed paper. Next, select
OK to clear the error.
!
Caution:
Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it
could cause an injury. Be careful not to touch the protruding parts to avoid injury.
c
Important:
Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
Preventing Paper Jams
Check the following if paper jams occur frequently.
❏ Place the printer on a at surface and operate in the recommended environmental conditions.
“Environmental Specications” on page 165
❏ Use the paper supported by this printer.
“Available Paper and Capacities” on page 142
❏ Follow paper handling precautions.
“Paper Handling Precautions” on page 27
❏ Load paper in the correct direction, and slide the edge guide against the edge of the paper.
“Loading Paper” on page 28
❏ Do not load more than the maximum number of sheets
specied
for paper.
❏ Load one sheet of paper at a time if you have loaded several sheets of paper.
❏ Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
“List of Paper Type” on page 28
It is Time to Replace the Ink Cartridges
Ink Cartridge Handling Precautions
Read the following instructions before replacing ink cartridges.
Storing precautions for ink cartridges
❏ Keep the ink cartridges out of direct sunlight.
❏ Do not store the ink cartridges in high or freezing temperatures.
Solving Problems
>
It is Time to Replace the Ink Cartridges
>
Ink Cartridge Handling Precautions
110
❏ For best results, Epson recommends using up ink cartridges before the best before date printed on the package,
or within six months of opening the package, whichever is earlier.
❏ For best results, store ink cartridge packages with their bottom down.
❏ Aer bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature for at
least three hours before using it.
❏ Do not open the ink cartridge package until you are ready to install it in the printer. e cartridge is vacuum
packed to maintain its reliability. If you leave a cartridge unpacked for a long time before using it, normal
printing may not be possible.
Handling precautions for replacing ink cartridges
❏ Be careful not to break the hooks on the side of the ink cartridge when you remove it from the package.
❏ Do not shake cartridges aer opening the package, as they may leak.
❏ You must remove the yellow tape from the cartridge before installing it; otherwise, print quality may decline or
you may not be able to print. Do not remove or tear the label on the cartridge; this can cause leakage.
❏ Do not remove the transparent seal from the bottom of the cartridge; otherwise, the cartridge may become
unusable.
Solving Problems
>
It is Time to Replace the Ink Cartridges
>
Ink Cartridge Handling Precautions
111
❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing.
❏ Do not replace ink cartridge with the power o. Do not move the print head by hand; otherwise, you may
damage the printer.
❏ Do not turn
o
the printer during ink charging. If the ink charging is incomplete, you may not be able to print.
❏ Do not leave the printer with the ink cartridge removed or do not turn o the printer during cartridge
replacement. Otherwise, ink remaining in the print head nozzles will dry out and you may not be able to print.
❏ If you need to remove an ink cartridge temporarily, make sure you protect the ink supply area from dirt and
dust. Store the ink cartridge in the same environment as the printer, with the ink supply port facing down or
sideways. Do not store ink cartridges with the ink supply port facing up. Because the ink supply port is
equipped with a valve designed to contain the release of excess ink, there is no need to supply your own covers
or plugs.
❏ Removed ink cartridge may have ink around the ink supply port, so be careful not to get any ink on the
surrounding area when removing the cartridges.
❏ is printer uses ink cartridges equipped with a green chip that monitors information such as the amount of
remaining ink for each cartridge. is means that even if the cartridge is removed from the printer before it is
expended, you can still use the cartridge aer reinserting it back into the printer. However, when reinserting a
cartridge, some ink may be consumed to guarantee printer performance.
❏ For maximum ink
eciency,
only remove an ink cartridge when you are ready to replace it. Ink cartridges with
low ink status may not be used when reinserted.
❏ To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve
remains in the cartridge when your printer indicates to replace the cartridge. e yields quoted for you do not
include this reserve.
❏ Do not disassemble or remodel the ink cartridge, otherwise you may not be able to print normally.
❏ You cannot use the cartridge that came with the printer for the replacement.
Ink consumption
❏ To maintain optimum print head performance, some ink is consumed from the cartridge during maintenance
operations. Ink may also be consumed when you replace ink cartridge or turn the printer on.
Solving Problems
>
It is Time to Replace the Ink Cartridges
>
Ink Cartridge Handling Precautions
112
❏ e ink in the ink cartridge supplied with your printer is partly used during initial setup. In order to produce
high quality printouts, the print head in your printer will be fully charged with ink.
is
one-o
process
consumes a quantity of ink and therefore this cartridge may print fewer pages compared to subsequent ink
cartridges.
❏ Quoted yields may vary depending on the images that you are printing, the paper type that you are using, the
frequency of your prints and environmental conditions such as temperature.
Replacing Ink Cartridges
When a message is displayed prompting you to replace the ink cartridges, select How To and then view the
animations displayed on the control panel to learn how to replace the ink cartridges.
If you need to replace the ink cartridges before they are expended, select Maintenance > Ink Cartridge
Replacement on the home screen, and then follow the on-screen instructions. Select Next for details.
See the following related information before replacing ink cartridges.
Related Information
& “Ink Cartridge Handling Precautions” on page 110
& “Ink Cartridge Codes” on page 144
It is Time to Replace the Maintenance Box
Maintenance Box Handling Precautions
Read the following instructions before replacing the maintenance box.
❏ Do not touch the green chip on the side of the maintenance box. Doing so may prevent normal operation and
printing.
❏ Do not tilt the used maintenance box until aer it is sealed in the plastic bag; otherwise ink may leak.
❏ Keep the maintenance box out of direct sunlight.
❏ Do not store the maintenance box in high or freezing temperatures.
❏ Do not replace the maintenance box during printing; otherwise, ink may leak.
❏ Do not remove the maintenance box and its cover except when replacing the maintenance box; otherwise ink
may leak.
❏ When the cover cannot be reattached, the maintenance box may not be installed correctly. Remove the
maintenance box, and re-install it.
❏ Do not reuse a maintenance box which has been removed and le detached for a long period. Ink inside the box
will have solidied and no more ink can be absorbed.
❏ Do not touch the openings in the maintenance box as you may get smeared with ink.
Replacing a Maintenance Box
In some print cycles a very small amount of surplus ink may be collected in the maintenance box. To prevent ink
leakage from the maintenance box, the printer is designed to stop printing when the absorbing capacity of the
Solving Problems
>
It is Time to Replace the Maintenance Box
>
Replacing a Maintenance Box
113
maintenance box has reached its limit. Whether and how oen this is required will vary according to the number
of pages you print, the type of material that you print and the number of cleaning cycles that the printer performs.
When a message is displayed prompting you to replace the maintenance box, refer to the animations displayed on
the control panel. e need for replacement of the box does not mean that your printer has ceased to operate in
accordance with its specications. e Epson warranty does not cover the cost of this replacement. It is a user-
serviceable part.
Note:
❏ When it is full, you cannot print and clean the print head until the maintenance box is replaced to avoid ink leakage.
Related Information
& “Maintenance Box Code” on page 145
& “Maintenance Box Handling Precautions” on page 113
Print Quality is Poor
Banding Appears in Printouts
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
& “Adjusting the Print Quality” on page 68
Solving Problems
>
Print Quality is Poor
114
Black or Gray Banding Appears at Intervals of Approximately 3.3 cm
e following causes can be considered.
The paper type setting does not match the paper loaded.
Solutions
Select the appropriate paper type setting for the type of paper loaded in the printer.
& “List of Paper Type” on page 28
The print quality is set to low.
Solutions
When printing on plain paper, print using a higher quality setting.
❏ Windows
Select High from Quality on the printer driver's Main tab.
❏ Mac OS
Select Fine as Print Quality from the print dialog's Print Settings menu.
The print head position is out of alignment.
Solutions
Align the print head using the Print Quality Adjustment feature.
& “Adjusting the Print Quality” on page 68
Vertical Banding or Misalignment
e
following causes can be considered. Check the causes and follow the solutions in order from the top.
Solving Problems
>
Print Quality is Poor
115
The print head position is out of alignment.
Solutions
Align the print head using the Print Quality Adjustment feature.
& “Adjusting the Print Quality” on page 68
The bidirectional printing setting is enabled.
Solutions
If print quality does not improve even aer aligning the print head, disable the bidirectional setting.
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and
vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print
quality.
❏ Windows
Clear Bidirectional Printing on the printer driver’s More Options tab.
❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select O as the
Bidirectional Printing setting.
Striped Patterns Appear
The bidirectional printing setting is enabled.
Solutions
When printing on plain paper, disable the bidirectional setting.
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and
vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print
quality.
❏ Windows
Clear Bidirectional Printing on the printer driver’s More Options tab.
❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select O as the
Bidirectional Printing setting.
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>
Print Quality is Poor
116
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
& “Adjusting the Print Quality” on page 68
Printout Comes Out as a Blank Sheet
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
& “Adjusting the Print Quality” on page 68
The print settings and the paper size loaded in the printer are dierent.
Solutions
Change the print settings according to the paper size loaded in the printer. Load paper in the printer that
matches the print settings.
Multiple sheets of paper are fed into the printer at the same time.
Solutions
See the following to prevent multiple sheets of paper being fed into the printer at the same time.
& “Several Sheets of Paper are Fed at a Time” on page 88
Paper Is Smeared or
Scued
e
following causes can be considered.
Solving Problems
>
Print Quality is Poor
117
Paper is loaded incorrectly.
Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
& “Loading Paper” on page 28
The paper path is smeared.
Solutions
When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the
paper path.
& “Cleaning the Paper Path for Ink Smears” on page 72
The paper is curled.
Solutions
Place the paper on a at surface to check if it is curled. If it is, atten it.
The print head is rubbing the surface of the paper.
Solutions
When printing on thick paper, the print head is close to the printing surface and the paper may be
scued.
In this case, enable the reduce
scu
setting. If you enable this setting, print quality may decline or
printing may slow down.
❏ Control panel
Select Settings > General Settings > Printer Settings, and then enable
ick
Paper.
❏ Windows
Click Extended Settings on the printer driver's Maintenance tab, and then select ick Paper and
Envelopes.
❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as
theick paper and envelopes setting.
The back of the paper was printed before the side that had already been printed was dry.
Solutions
When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the
paper.
When printing using automatic 2-sided printing, the print density is too high and the drying
time is too short.
Solutions
When using the automatic 2-sided printing feature and printing high density data such as images and
graphs, set the print density to lower and the drying time to longer.
& “Printing on 2-Sides” on page 39
Solving Problems
>
Print Quality is Poor
118
& “Printing on 2-Sides” on page 57
The Position, Size, or Margins of the Printout Are Incorrect
e following causes can be considered.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
& “Loading Paper” on page 28
The size of the paper is set incorrectly.
Solutions
Select the appropriate paper size setting.
The margin setting in the application software is not within the print area.
Solutions
Adjust the margin setting in the application so that it falls within the printable area.
Printed Characters Are Incorrect or Garbled
e following causes can be considered.
The USB cable is not connected correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
Solving Problems
>
Print Quality is Poor
119
There is a job waiting to be printed.
Solutions
Cancel any paused print jobs.
The computer has been manually put into the Hibernate mode or the Sleep mode while
printing.
Solutions
Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of
garbled text may be printed next time you start the computer.
You are using the printer driver for a dierent printer.
Solutions
Make sure that the printer driver you are using is for this printer. Check the printer name on the top of
the printer driver window.
The Printed Image Is Inverted
The image is set to invert horizontally in the print settings.
Solutions
Clear any mirror image settings in the printer driver or the application.
❏ Windows
Clear Mirror Image on the printer driver’s More Options tab.
❏ Mac OS
Clear Mirror Image from the print dialog's Print Settings menu.
Mosaic-Like Patterns in the Prints
Images or photos with a low resolution were printed.
Solutions
When printing images or photos, print using high-resolution data. Images on web sites are oen low
resolution although they look good enough on the display, and so print quality may decline.
Solving Problems
>
Print Quality is Poor
120
Cannot Solve Problem
If you cannot solve the problem aer trying all of the solutions, contact Epson support.
If you cannot solve printing problems, see the following related information.
Related Information
& “Cannot Solve Printing Problems” on page 121
Cannot Solve Printing Problems
Try the following solutions in order starting at the top until you solve the problem.
❏ Make sure you match the paper type loaded in the printer and the paper type set on the printer to the paper
type settings in the printer driver.
“Paper Size and Type Settings” on page 27
❏ Use a higher quality setting on the control panel or the printer driver.
❏ Reinstall the ink cartridge already installed in the printer.
Reinstalling the ink cartridge may clear clogging in the print head nozzles and allow the ink to ow smoothly.
However, because the ink is consumed when the ink cartridge is reinstalled, a message asking you to replace the
ink cartridge may be displayed depending on the amount of ink remaining.
“It is Time to Replace the Ink Cartridges” on page 110
❏ Align the print head.
“Aligning the Print Head” on page 71
❏ Run a nozzle check to see if the print head nozzles are clogged.
If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and
the nozzle check alternately 3 times and check if the clogging has cleared.
Note that print head cleaning uses some ink.
“Checking and Cleaning the Print Head” on page 70
❏ Turn o the printer, wait for at least 12 hours, and then check if the clogging has cleared.
If the problem is clogging, leaving the printer for a while without printing may solve the problem.
You can check the following items while the printer is o.
❏ Check that you are using genuine Epson ink cartridges.
Try to use genuine Epson ink cartridges. e use of non-genuine ink cartridges may cause print quality to
decline.
“Ink Cartridge Codes” on page 144
❏ Make sure that there are no paper fragments le inside the printer.
When you remove the paper, do not touch the translucent lm with your hand or the paper.
❏ Check the paper.
Check if the paper is curled or if it has been loaded with the printable side facing in the wrong direction.
“Paper Handling Precautions” on page 27
“Available Paper and Capacities” on page 142
“Unavailable Paper Types” on page 144
Solving Problems
>
Cannot Solve Problem
>
Cannot Solve Printing Problems
121
❏ Make sure that you are not using an old ink cartridge.
For best results, Epson recommends using up ink cartridges before the best before date printed on the package,
or within six months of opening the package, whichever is earlier.
If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson
support.
Related Information
& “Before Contacting Epson” on page 210
& “Contacting Epson Support” on page 210
Solving Problems
>
Cannot Solve Problem
>
Cannot Solve Printing Problems
122
Adding or Replacing the Computer or
Devices
When the
Soware
Disc is not Available.................................124
When Replacing a Computer.........................................124
Re-Setting the Network Connection....................................124
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)................134
Adding or Changing the Printer's Connection.............................137
When the Software Disc is not Available
You can download the same contents as found on the soware disc from the Internet.
is
is useful if your computer does not have a disc drive, or if you have lost the
soware
disc that was supplied
with the product.
Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the
on-screen instructions.
https://epson.sn
When Replacing a Computer
You need to install the printer driver and other soware on the new computer.
Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the
on-screen instructions.
https://epson.sn
Re-Setting the Network Connection
e printer network needs to be congured in the following cases.
❏ When using a printer with a network connection
❏ When your network environment has changed
❏ When replacing the wireless router
❏ Changing the connection method to the computer
Making Settings for Connecting to the Computer
You can run the installer using one of the following methods.
Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
https://epson.sn
You can also watch the procedure in the Web Movie Manuals. Access the following website.
https://support.epson.net/publist/vlink.php?code=NPD6870
Setting up using the software disc
If your printer came with a soware disc and you are using a Windows computer with a disc drive, insert the disc
into the computer, and then follow the on-screen instructions.
Adding or Replacing the Computer or Devices
>
Re-Setting the Network Connection
>
Making Set
…
124
Making Settings for Connecting to the Smart Device
You can use the printer via the wireless router from your smart device when you connect the printer to the same
network as the wireless router.
To set up a new connection, access the following website from the smart device that you want to connect to the
printer. Enter the product name, go to Setup, and then start the setup.
https://epson.sn
Note:
If you have already set up the connection between your smart device and the printer but need to recongure it, you can do so
from an app such as Epson Smart Panel.
Making Wi-Fi Settings from the Control Panel
If you are not using a computer or smart device to set up the printer connection, you can do so on the control
panel.
You can make network settings from the printer's control panel in several ways. Choose the connection method
that matches the environment and conditions that you are using.
If you know the SSID and password for your wireless router, you can set them manually.
Related Information
& “Making Wi-Fi Settings by Entering the SSID and Password” on page 125
& “Making Wi-Fi Settings by Push Button Setup (WPS)” on page 126
& “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 127
Making Wi-Fi Settings by Entering the SSID and Password
You can set up a Wi-Fi network by entering the information necessary to connect to a wireless router from the
printer's control panel. To set up using this method, you need the SSID and password for a wireless router.
Note:
If you are using an wireless router with its default settings, the SSID and password are on the label. If you do not know the
SSID and password, contact the person who set up the wireless router, or see the documentation provided with the wireless
router.
1. Select Wi-Fi on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Wi-Fi (Recommended).
Adding or Replacing the Computer or Devices
>
Re-Setting the Network Connection
>
Making Wi-
…
125
3. Press the OK button.
If the network connection is already set up, the connection details are displayed. Select Change to Wi-Fi
connection. or Change Settings to change the settings.
4. Select Wi-Fi Setup Wizard .
5. Follow the on-screen instructions to select the SSID, enter the password for the wireless router, and start setup.
If you want to check the network connection status for the printer aer setup is complete, see the related
information link below for details.
Note:
❏ If you do not know the SSID, check if it is written on the label of the wireless router. If you are using the wireless
router with its default settings, use the SSID written on the label. If you cannot nd any information, see the
documentation provided with the wireless router.
❏ e password is case-sensitive.
❏ If you do not know the password, check if the information is written on the label of the wireless router. On the label,
the password may be written "Network Key", "Wireless Password", and so on. If you are using the wireless router
with its default settings, use the password written on the label.
Related Information
& “Entering Characters” on page 24
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 128
Making Wi-Fi Settings by Push Button Setup (WPS)
You can automatically set up a Wi-Fi network by pressing a button on the wireless router. If the following
conditions are met, you can set up by using this method.
❏ e wireless router is compatible with WPS (Wi-Fi Protected Setup).
❏ e current Wi-Fi connection was established by pressing a button on the wireless router.
Note:
If you cannot nd the button or you are setting up using the soware, see the documentation provided with the wireless
router.
1. Select Wi-Fi on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Wi-Fi (Recommended).
3.
Press the OK button.
If the network connection is already set up, the connection details are displayed. Select Change to Wi-Fi
connection. or Change Settings to change the settings.
4. Select Push Button Setup (WPS).
5. Follow the on-screen instructions.
If you want to check the network connection status for the printer aer setup is complete, see the related
information link below for details.
Adding or Replacing the Computer or Devices
>
Re-Setting the Network Connection
>
Making Wi-
…
126
Note:
If connection fails, restart the wireless router, move it closer to the printer, and try again. If it still does not work, print a
network connection report and check the solution.
Related Information
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 128
Making Wi-Fi Settings by PIN Code Setup (WPS)
You can automatically connect to an wireless router by using a PIN code. You can use this method to set up if an
wireless router is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a PIN code into the wireless
router.
1. Select Wi-Fi on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Wi-Fi (Recommended).
If the printer has already been connected by Ethernet, select Router.
3. Press the OK button.
If the network connection is already set up, the connection details are displayed. Select Change Settings to
change the settings.
If the printer has already been connected by Ethernet, select Change to Wi-Fi connection., and then select Ye s
aer checking the message.
4. Select Others > PIN Code Setup (WPS).
5.
Use your computer to enter the PIN code (an eight digit number) displayed on the printer's control panel into
the wireless router within two minutes.
Note:
See the documentation provided with your wireless router for details on entering a PIN code.
6. Press the OK button on the printer.
7.
Press the OK button.
e screen automatically closes aer a specic length of time.
Note:
If connection fails, restart the wireless router, move it closer to the printer, and try again. If it still does not work, print a
connection report and check the solution.
8. Press the button.
Related Information
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 128
Adding or Replacing the Computer or Devices
>
Re-Setting the Network Connection
>
Making Wi-
…
127
Checking the Printer's Network Connection Status (Network
Connection Report)
You can print a network connection report to check the status between the printer and the wireless router.
1. Select Settings on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2.
Select General Settings > Network Settings > Connection Check.
e connection check starts.
3. Follow the instructions on the printer's screen to print the network connection report.
If an error has occurred, check the network connection report, and then follow the printed solutions.
Related Information
& “Messages and Solutions on the Network Connection Report” on page 128
Messages and Solutions on the Network Connection Report
Check the messages and error codes on the network connection report, and then follow the solutions.
Adding or Replacing the Computer or Devices
>
Re-Setting the Network Connection
>
Messages a
…
128
a. Error code
b. Messages on the Network Environment
Related Information
& “E-1” on page 129
& “E-2, E-3, E-7” on page 129
& “E-5” on page 130
& “E-6” on page 130
& “E-8” on page 131
& “E-9” on page 131
& “E-10” on page 131
& “E-11” on page 132
& “E-12” on page 132
& “E-13” on page 133
& “Message on the Network Environment” on page 133
E-1
Solutions:
❏ Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device.
❏ Make sure your hub or other network device is turned on.
❏ If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled.
E-2, E-3, E-7
Solutions:
❏ Make sure your wireless router is turned on.
❏
Conrm
that your computer or device is connected correctly to the wireless router.
❏ Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
❏ Place the printer closer to your wireless router and remove any obstacles between them.
❏ If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status part on
the network connection report.
❏ If an wireless router has multiple SSIDs, select the SSID that is displayed. When the SSID is using a non-
compliant frequency, the printer does not display them.
❏ If you are using push button setup to establish a network connection, make sure your wireless router supports
WPS. You cannot use push button setup if your wireless router does not support WPS.
❏ Makes sure your SSID uses only ASCII characters (alphanumeric characters and symbols).
e
printer cannot
display an SSID that contains non-ASCII characters.
Adding or Replacing the Computer or Devices
>
Re-Setting the Network Connection
>
Messages a
…
129
❏ Makes sure you know your SSID and password before connecting to the wireless router. If you are using a
wireless router with its default settings, the SSID and password are located on a label on the wireless router. If
you do not know your SSID and password, contact the person who set up the wireless router, or see the
documentation provided with the wireless router.
❏ If you are connecting to an SSID generated from a tethering smart device, check for the SSID and password in
the documentation provided with the smart device.
❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are
applicable, reset your network settings by downloading and running the soware from the following website.
https://epson.sn > Setup
❏ Another smart device was added to the network using push button setup.
❏ e Wi-Fi network was set up using any method other than push button setup.
Related Information
& “Making Settings for Connecting to the Computer” on page 124
& “Making Wi-Fi Settings from the Control Panel” on page 125
E-5
Solutions:
Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on
the wireless router, and then reset the printer’s network settings.
❏ WEP-64 bit (40 bit)
❏ WEP-128 bit (104 bit)
❏ WPA PSK (TKIP/AES)
*
❏ WPA2 PSK (TKIP/AES)
*
❏ WPA (TKIP/AES)
❏ WPA2 (TKIP/AES)
❏ WPA3-SAE (AES)
* WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal.
E-6
Solutions:
❏ Check if MAC address ltering is disabled. If it is enabled, register the printer’s MAC address so that it is not
ltered. See the documentation provided with the wireless router for details. You can check the printer’s MAC
address from the Network Status part on the network connection report.
❏ If your wireless router is using shared authentication with WEP security, make sure the authentication key and
index are correct.
❏ If the number of connectable devices on the wireless router is less than the number of network devices that you
want to connect, make settings on the wireless router to increase the number of connectable devices. See the
documentation provided with the wireless router to make settings.
Adding or Replacing the Computer or Devices
>
Re-Setting the Network Connection
>
Messages a
…
130
Related Information
& “Making Settings for Connecting to the Computer” on page 124
E-8
Solutions:
❏ Enable DHCP on the wireless router if the printer’s Obtain IP Address setting is set to Auto.
❏ If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out
of range (for example: 0.0.0.0). Set a valid IP address from the printer’s control panel.
Related Information
& “Network Settings” on page 155
E-9
Solutions:
Check the following.
❏ Devices are turned on.
❏ You can access the Internet and other computers or network devices on the same network from the devices you
want to connect to the printer.
If still does not connect your printer and network devices aer conrming the above, turn o the wireless router.
Wait for about 10 seconds, and then turn it on. en reset your network settings by downloading and running the
installer from the following website.
https://epson.sn > Setup
Related Information
& “Making Settings for Connecting to the Computer” on page 124
E-10
Solutions:
Check the following.
❏ Other devices on the network are turned on.
❏ Network addresses (IP address, subnet mask, and default gateway) are correct if you have set the printer’s
Obtain IP Address to Manual.
Reset the network address if they are incorrect. You can check the IP address, subnet mask, and default gateway
from the Network Status part on the network connection report.
If DHCP is enabled, change the printer’s Obtain IP Address setting to Auto. If you want to set the IP address
manually, check the printer’s IP address from the Network Status part on the network connection report, and then
select Manual on the network settings screen. Set the subnet mask to [255.255.255.0].
Adding or Replacing the Computer or Devices
>
Re-Setting the Network Connection
>
Messages a
…
131
If still does not connect your printer and network devices, turn o the wireless router. Wait for about 10 seconds,
and then turn it on.
Related Information
& “Network Settings” on page 155
E-11
Solutions:
Check the following.
❏ e default gateway address is correct if you set the printer’s TCP/IP Setup setting to Manual.
❏ e device that is set as the default gateway is turned on.
Set the correct default gateway address. You can check the default gateway address from the Network Status part
on the network connection report.
Related Information
& “Network Settings” on page 155
E-12
Solutions:
Check the following.
❏ Other devices on the network are turned on.
❏ e network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them
manually.
❏ e network addresses for other devices (subnet mask and default gateway) are the same.
❏
e
IP address does not
conict
with other devices.
If still does not connect your printer and network devices aer conrming the above, try the following.
❏ Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
❏ Make network settings again using the installer. You can run it from the following website.
https://epson.sn > Setup
❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
Related Information
& “Network Settings” on page 155
& “Making Settings for Connecting to the Computer” on page 124
Adding or Replacing the Computer or Devices
>
Re-Setting the Network Connection
>
Messages a
…
132
E-13
Solutions:
Check the following.
❏ Network devices such as a wireless router, hub, and router are turned on.
❏
e
TCP/IP Setup for network devices has not been set up manually. (If the printer’s TCP/IP Setup is set
automatically while the TCP/IP Setup for other network devices is performed manually, the printer’s network
may dier from the network for other devices.)
If it still does not work
aer
checking the above, try the following.
❏ Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
❏ Make network settings on the computer that is on the same network as the printer using the installer. You can
run it from the following website.
https://epson.sn > Setup
❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
Related Information
& “Network Settings” on page 155
& “Making Settings for Connecting to the Computer” on page 124
Message on the Network Environment
Message Solution
The Wi-Fi environment needs to be
improved. Turn the wireless router o and
then turn it on. If the connection does not
improve, see the documentation for the
wireless router.
After moving the printer closer to the wireless router and removing any
obstacles between them, turn o the wireless router. Wait for about 10
seconds, and then turn it on. If it still does not connect, see the
documentation supplied with the wireless router.
*No more devices can be connected.
Disconnect one of the connected devices if
you want to add another one.
Computer and smart devices that can be connected simultaneously are
connected in full in the Wi-Fi Direct (Simple AP) connection. To add another
computer or smart device, disconnect one of the connected devices or
connect it to the other network
rst.
You can conrm the number of wireless devices which can be connected
simultaneously and the number of connected devices by checking the
network status sheet or the printer’s control panel.
The same SSID as Wi-Fi Direct exists in the
environment. Change the Wi-Fi Direct SSID
if you cannot connect a smart device to the
printer.
On the printer’s control panel, go to Wi-Fi Direct Setup screen and select the
menu to change the setting. You can change the network name following
after DIRECT-XX-. Enter within 22 characters.
Adding or Replacing the Computer or Devices
>
Re-Setting the Network Connection
>
Messages a
…
133
Connecting a Smart Device and Printer Directly (Wi-Fi
Direct)
Wi-Fi Direct (Simple AP) allows you to connect a smart device directly to the printer without a wireless router and
print from the smart device.
About Wi-Fi Direct
Use this connection method when you are not using Wi-Fi at home or at the oce, or when you want to connect
the printer and the computer or smart device directly. In this mode, the printer acts as an wireless router and you
can connect the devices to the printer without having to use a standard wireless router. However, devices directly
connected to the printer cannot communicate with each other through the printer.
e
printer can be connected by Wi-Fi or Ethernet, and Wi-Fi Direct (Simple AP) connection simultaneously.
However, if you start a network connection in Wi-Fi Direct (Simple AP) connection when the printer is connected
by Wi-Fi, the Wi-Fi is temporarily disconnected.
Connecting to Devices using Wi-Fi Direct
is
method allows you to connect the printer directly to smart devices without a wireless router.
Note:
For iOS or Android users, it is convenient to set up from Epson Smart Panel.
You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you
disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
1. Select Wi-Fi on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Wi-Fi Direct.
3. Check the message, and then press the OK button to proceed.
4. Check the message, and then press the OK button to proceed.
5. Press the
l
.
Adding or Replacing the Computer or Devices
>
Connecting a Smart Device and Printer Directly (Wi
…
134
6. Select Other OS Devices.
7. Scroll the screen with the
d
button, and check the connection information for Wi-Fi Direct.
8. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the
password.
9. On the printer's control panel, press the OK button.
10. On the printing app screen for the smart device, select the printer that you want to connect to.
For smart devices that have been connected to the printer before, select the network name (SSID) on the smart
device's Wi-Fi screen to connect them again.
Note:
If you are using an iOS device, you can also connect by scanning the QR code with the standard iOS camera. See the link
below https://epson.sn.
Adding or Replacing the Computer or Devices
>
Connecting a Smart Device and Printer Directly (Wi
…
135
Disconnecting Wi-Fi Direct (Simple AP) Connection
Note:
When Wi-Fi Direct (Simple AP) connection disabled, all computers and smart devices connected to the printer in Wi-Fi
Direct (Simple AP) connection are disconnected. If you want to disconnect a specic device, disconnect from the device
instead of the printer.
1. Select on the printer's home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Wi-Fi Direct.
e Wi-Fi Direct information is displayed.
3. Select Start Setup.
4. Select
.
5.
Select Disable Wi-Fi Direct.
6. Follow the on-screen instructions.
Related Information
& “Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID” on page 136
Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID
When Wi-Fi Direct (simple AP) connection is enabled, you can change the settings from > Wi-Fi
Direct > Start Setup >
, and then the following menu items are displayed.
Change Network Name
Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your arbitrary
name. You can set the network name (SSID) in ASCII characters that is displayed on the soware keyboard on the
control panel. You can enter up to 22 characters.
When changing the network name (SSID), all connected devices are disconnected. Use the new network name
(SSID) if you want to re-connect the device.
Change Password
Change the Wi-Fi Direct (simple AP) password for connecting to the printer to your arbitrary value. You can set
the password in ASCII characters that is displayed on the soware keyboard on the control panel. You can enter 8
to 22 characters.
When changing the password, all connected devices are disconnected. Use the new password if you want to re-
connect the device.
Adding or Replacing the Computer or Devices
>
Connecting a Smart Device and Printer Directly (Wi
…
136
Change Frequency Range
Change the frequency range of Wi-Fi Direct used for connecting to the printer. You can select 2.4 GHz or 5 GHz.
When changing the frequency range, all connected devices are disconnected. Re-connect the device.
Note that you cannot re-connect from devices that do not support 5 GHz frequency range when changing to 5
GHz.
Disable Wi-Fi Direct
Disable Wi-Fi Direct (simple AP) settings of the printer. When disabling it, all devices connected to the printer in
Wi-Fi Direct (Simple AP) connection are disconnected.
Restore Default Settings
Restore all Wi-Fi Direct (simple AP) settings to their defaults.
e Wi-Fi Direct (simple AP) connection information of the smart device saved to the printer is deleted.
Adding or Changing the Printer's Connection
To Set Up a Printer on Multiple Computers
Although several computers can be connected to the same wireless router, each computer may be assigned a
dierent
SSID.
If the SSIDs assigned by the wireless router are not handled as the same network, then each computer is eectively
connected to a dierent network. When you start setting up the printer from computer A, the printer is added to
the same network as computer A allowing computer A to print from it.
Adding or Replacing the Computer or Devices
>
Adding or Changing the Printer's Connection
>
To
…
137
Furthermore, if you start setting up the printer from computer B in the conguration shown above, the printer is
set up on computer B's network allowing computer B to print but not computer A.
To prevent this from happening, when you want to set up a networked printer from a second computer, start the
installer on the computer connected to the same network as the printer. If the printer is found on the same
network, the printer will not be recongured for the network, and it will set up the printer ready for use.
Changing the Connection from Wi-Fi to USB
Follow the steps below if the Wi-Fi you are using is unstable, or if you want to change to a more stable USB
connection.
1. Connect the printer to a computer using a USB cable.
2. Select a printer that is not labeled (XXXXX) when printing using a USB connection.
Your printer name or "Network" is displayed in XXXXX depending on the operating system version.
Example of Windows 11
Adding or Replacing the Computer or Devices
>
Adding or Changing the Printer's Connection
>
C
…
138
Example of Windows 10
Changing the Connection from Wi-Fi to Wired LAN
If the Wi-Fi you are using is unstable, or if you want to change to a more stable wired LAN connection, follow
these instructions.
1. Select Settings on the home screen.
2. Select General Settings > Network Settings > Wired LAN Setup.
3. Follow the guide to connect the LAN cable.
Setting a Static IP Address for the Printer
is
section describes how to make settings from the printer's control panel.
1. Select Settings on the printer's home screen.
2. Select General Settings > Network Settings > Advanced > TCP/IP.
3. Select Obtain IP Address, and then select Manual.
4. Enter the IP address.
Focus moves to the forward segment or the back segment separated by a period if you select
l
and
r
.
Conrm the value reected on the previous screen.
5. Set up the Subnet Mask and Default Gateway.
Conrm the value reected on the previous screen.
c
Important:
If the combination of the IP Address, Subnet Mask and Default Gateway is incorrect, you cannot proceed with
the settings. Conrm that there is no error in the entry.
6. Enter the IP address for the primary DNS server.
Conrm the value reected on the previous screen.
Adding or Replacing the Computer or Devices
>
Adding or Changing the Printer's Connection
>
S
…
139
Note:
When you select Auto for the IP address assignment settings, you can select the DNS server settings from Manual or
Auto. If you cannot obtain the DNS server address automatically, select Manual and enter the DNS server address.
en, enter the secondary DNS server address directly. If you select Auto, go to step 8.
7. Enter the IP address for the secondary DNS server.
Conrm
the value
reected
on the previous screen.
8. Select Start Setup.
Adding or Replacing the Computer or Devices
>
Adding or Changing the Printer's Connection
>
S
…
140
Product Information
Paper Information.................................................142
Consumable Products Information.....................................144
Soware Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Settings Menu List.................................................151
Product Specications..............................................160
Regulatory Information.............................................166
Paper Information
Available Paper and Capacities
Genuine Epson Paper
Epson recommends using genuine Epson paper to ensure high-quality printouts.
Note:
❏ e availability of paper varies by location. For the latest information on paper available in your area, contact Epson
support.
❏ See the following for information on available paper types for 2-sided printing.
“Paper for 2-Sided Printing” on page 143
Paper suitable for printing documents
Media Name Size Loading Capacity
(Sheets)
Epson Business Paper A4 250
Epson Bright White Ink Jet Paper A4 250
Paper suitable for printing documents and photos
Media Name Size Loading Capacity
(Sheets)
Epson Photo Quality Ink Jet Paper A4 100
Epson Matte Paper-Heavyweight A4, 20x25 cm (8x 10 in.) 50
Epson Double-Sided Matte Paper A4 50
Commercially Available Paper
Note:
See the following for information on available paper types for 2-sided printing.
“Paper for 2-Sided Printing” on page 143
Plain papers
Plain paper includes copy paper, preprinted paper
*1
, letterhead, color paper, recycled paper, and high quality plain
paper.
Product Information
>
Paper Information
>
Available Paper and Capacities
142
Size Loading Capacity (Sheets)
Legal, Letter, 8.5×13 in., A4, Executive, B5, A5, A6, B6, 16K (195×270
mm), Indian-Legal, SP1 (210×270 mm), SP2 (210×149 mm), SP3
(100×170mm), SP4 (130×182 mm), SP5 (192×132 mm)
250
User Dened(mm)
89 to 215.9×127 to 355.6
250
User Dened(mm)
89 to 215.9×355.7 to 1200
1
*1 Paper on which various forms are pre-printed such as slips or securities.
Thick papers
Size Loading Capacity (Sheets)
Legal, Letter, 8.5×13 in., A4, Executive, B5, A5, A6, B6, 16K (195×270
mm), Indian-Legal, SP1 (210×270 mm), SP2 (210×149 mm), SP3
(100×170mm), SP4 (130×182 mm), SP5 (192×132 mm)
50
User Dened(mm)
89 to 215.9×127 to 355.6
50
User Dened(mm)
89 to 215.9×355.7 to 1200
1
Envelope
Media Name Size Loading Capacity
(Envelopes)
Envelope Envelope #10, Envelope DL, Envelope
C6
10
Paper for 2-Sided Printing
Genuine Epson Paper
❏ Epson Business Paper
❏ Epson Bright White Ink Jet Paper
❏ Epson Double-Sided Matte Paper (Manual 2-sided printing only.)
Related Information
& “Available Paper and Capacities” on page 142
Product Information
>
Paper Information
>
Available Paper and Capacities
143
Commercially Available Paper
❏ Plain paper, Copy paper, Preprinted paper, Letterhead, Color paper, Recycled paper, High quality plain paper
*
❏ ick paper
*
* A5, A6, B6, Indian-Legal, 8.5 x 13 in, Legal, SP2, SP3, SP4, SP5 size paper is not supported for automatic 2-sided printing.
For automatic 2-sided printing with User
Dened
paper sizes, you can use 182 to 215.9 x 257 to 297 mm paper sizes.
Related Information
& “Available Paper and Capacities” on page 142
Unavailable Paper Types
Do not use the following papers. Using these types of paper causes paper jams and smears on the printout.
❏ Papers that are wavy
❏ Papers that are torn or cut
❏ Papers that are folded
❏ Papers that are damp
❏ Papers that are too thick or too thin
❏ Papers that have stickers
Do not use the following envelopes. Using these types of envelope causes paper jams and smears on the printout.
❏ Envelopes that are curled or folded
❏ Envelopes with adhesive surfaces on the aps or window envelopes
❏ Envelopes that are too thin
ey may curl during printing.
Consumable Products Information
Ink Cartridge Codes
e following are the codes for genuine Epson ink cartridges.
BK: Black
T11J1
Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of
non-genuine ink. e use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and
under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may
not be displayed.
Product Information
>
Consumable Products Information
>
Ink Cartridge Codes
144
Note:
❏ Ink cartridge codes may vary by location. For the correct codes in your area, contact Epson support.
❏ For users in Europe, visit the following website for information on Epson’s ink cartridge yields.
http://www.epson.eu/pageyield
Maintenance Box Code
Epson recommends the use of a genuine Epson maintenance box.
Maintenance box code: C12C938211
c
Important:
Once a maintenance box has been installed in a printer it cannot be used with other printers.
Software Information
is section introduces the network services and soware products available for your printer from the Epson
website.
Software for Printing
Application for Printing from a Computer (Windows Printer Driver)
e printer driver controls the printer according to the commands from an application. Making settings on the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Note:
You can change the language of the printer driver. Select the language you want to use from the Language setting on the
Maintenance tab.
Accessing the printer driver from applications
To make settings that apply only to the application you are using, access from that application.
Select Print or Print Setup from the File menu. Select your printer, and then click Preferences or Properties.
Note:
Operations dier depending on the application. See the application's help for details.
Accessing the printer driver from the control panel
To make settings that apply to all of the applications, access from the control panel.
❏ Windows 11
Click on the start button, and then select All apps > Windows Tools > Control Panel > View devices and
printers in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing
preferences.
Product Information
>
Software Information
>
Software for Printing
145
❏ Windows 10/Windows Server 2022/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel > View devices and printers in
Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-click
on your printer, or press and hold it and then select Printing preferences.
❏ Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Right-
click on your printer and select Printing preferences.
❏ Windows Vista/Windows Server 2008
Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer
and select Printing preferences.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes. Right-
click on your printer and select Printing preferences.
Accessing the printer driver from the printer icon on the task bar
e printer icon on the desktop task bar is a shortcut icon allowing you to quickly access the printer driver.
If you click the printer icon and select Printer Settings, you can access the same printer settings window as the one
displayed from the control panel. If you double-click this icon, you can check the status of the printer.
Note:
If the printer icon is not displayed on the task bar, access the printer driver window, click Monitoring Preferences on the
Maintenance tab, and then select Register the shortcut icon to the taskbar.
Starting the utility
Access the printer driver window. Click the Maintenance tab.
Related Information
& “Menu Options for the Printer Driver” on page 34
Application for Printing from a Computer (Mac OS Printer Driver)
e printer driver controls the printer according to the commands from an application. Making settings on the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Accessing the printer driver from applications
Click Page Setup or Print on the File menu of your application. If necessary, click Show Details (or
d
) to expand
the print window.
Note:
Depending on the application being used, Page Setup may not be displayed in the File menu, and the operations for
displaying the print screen may dier.See the application's help for details.
Product Information
>
Software Information
>
Software for Printing
146
Starting the utility
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Utility > Open Printer Utility.
Related Information
& “Menu Options for the Printer Driver” on page 55
Guide to Mac OS Printer Driver
Epson Printer Utility
You can run a maintenance feature such as nozzle check and print head cleaning, and by starting EPSON Status
Monitor, you can check printer status and error information.
Application for Easily Operating the Printer from a Smart device (Epson Smart
Panel)
Epson Smart Panel is an application that allows you to perform printer operations easily including printing from a
smart device such as a smartphone or tablet. You can connect the printer and smart device over a wireless network,
check the ink levels and printer status, and check for solutions if an error occurs.
Search for and install Epson Smart Panel from App Store or Google Play.
Product Information
>
Software Information
>
Software for Printing
147
Application for Printing Easily from an Android Application (Epson Print
Enabler)
Epson Print Enabler is an application that allows you to wirelessly print your documents, emails, photos, and web
pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will
discover an Epson printer that is connected to the same wireless network.
Search for and install Epson Print Enabler from Google Play.
Software for Package Creation
Application for Creating Driver Packages (EpsonNet SetupManager)
EpsonNet SetupManager is a soware to create a package for a simple printer installation, such as installing the
printer driver, installing EPSON Status Monitor and creating a printer port. is soware allows the administrator
to create unique soware packages and distribute them among groups.
For more information, visit your regional Epson website.
http://www.epson.com
Software for Making Settings or Managing Devices
Application for Conguring Printer Operations (Web Cong)
Web Cong is an application that runs in a web browser, such as Microso Edge and Safari, on a computer or
smart device. You can conrm the printer status or change the network service and printer settings. To use the
Web Cong, connect the printer and the computer or device to the same network.
e
following browsers are supported. Use the latest version.
Microso Edge, Internet Explorer, Firefox, Chrome, Safari
Note:
You may be asked to enter the administrator password while operating Web Cong. See the related information below for
more details.
Related Information
& “Default Value of the Administrator Password” on page 13
Running Web Cong on a Web Browser
1. Check the printer's IP address.
Select the network icon on the printer's home screen, and then select the active connection method to conrm
the printer's IP address.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
Note:
You can also check the IP address by printing the network connection report.
Product Information
>
Software Information
>
Software for Making Settings or Managing Devices
148
2. Launch a Web browser from a computer or smart device, and then enter the printer's IP address.
Format:
IPv4: http://the printer's IP address/
IPv6: http://[the printer's IP address]/
Examples:
IPv4: http://192.168.100.201/
IPv6: http://[2001:db8::1000:1]/
Note:
Using the smart device, you can also run Web Cong from the product information screen of the Epson Smart Panel.
Since the printer uses a self-signed
certicate
when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Related Information
& “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 147
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 128
& “Cannot Access Web
Cong
” on page 183
Running Web Cong on Windows
When connecting a computer to the printer using WSD, follow the steps below to run Web Cong.
1.
Open the printer list on the computer.
❏ Windows 11
Click on the start button, and then select All apps > Windows Tools > Control Panel > View devices and
printers in Hardware and Sound.
❏ Windows 10
Click on the start button, and then select Windows System > Control Panel > View devices and printers
in Hardware and Sound.
❏ Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound (or
Hardware).
❏ Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound.
❏ Windows Vista
Click the start button, and select Control Panel > Printers in Hardware and Sound.
2. Right-click on your printer and select Properties.
3. Select the Web Ser vi ce tab and click the URL.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Product Information
>
Software Information
>
Software for Making Settings or Managing Devices
149
Related Information
& “Cannot Access Web Cong” on page 183
Running Web Cong on Mac OS
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies> Show Printer Webpage.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Related Information
& “Cannot Access Web
Cong
” on page 183
Application for Setting up the Device on a Network (EpsonNet Cong)
EpsonNet
Cong
is an application that allows you to set the network interface addresses and protocols. See the
operations guide for EpsonNet Cong or the application's help for more details.
Starting on Windows
❏ Windows 11
Click the start button, and then select All apps > EpsonNet > EpsonNet Cong.
❏ Windows 10/Windows Server 2022/Windows Server 2019/Windows Server 2016
Click the start button, and then select EpsonNet > EpsonNet Cong.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Cong SE > EpsonNet
Cong.
Starting on Mac OS
Go > Applications > Epson
Soware
> EpsonNet > EpsonNet
Cong
SE > EpsonNet
Cong
.
Related Information
& “Installing the Applications Separately” on page 76
Software for Managing Devices on the Network (Epson Device Admin)
Epson Device Admin is a multifunctional application soware that manages the device on the network.
e following functions are available.
❏ Monitor or manage up to 2,000 printers over the segment
Product Information
>
Software Information
>
Software for Making Settings or Managing Devices
150
❏ Make a detailed report, such as for the consumable or product status
❏ Update the rmware of the product
❏ Introduce the device to the network
❏ Apply the unied settings to multiple devices.
You can download Epson Device Admin from Epson support website. For more information, see the
documentation or help of Epson Device Admin.
Software for Updating
Application for Updating Software and Firmware (Epson Software Updater)
Epson Soware Updater is an application that installs new soware, and updates rmware over the Internet. If you
want to check for update information regularly, you can set the interval for checking for updates in Epson
Soware
Updater's Auto Update Settings.
Note:
Windows Server operating systems are not supported.
Starting on Windows
❏ Windows 11
Click the start button, and then select All apps > EPSON Soware > Epson Soware Updater.
❏ Windows 10
Click the start button, and then select EPSON Soware > Epson Soware Updater.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs (or Programs) > EPSON Soware > Epson Soware
Updater.
Note:
You can also start Epson Soware Updater by clicking the printer icon on the task bar on the desktop, and then selecting
Soware Update.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson Soware Updater.
Related Information
& “Installing the Applications Separately” on page 76
Settings Menu List
Select Settings on the home screen of the printer to make various settings.
Product Information
>
Settings Menu List
151
General Settings
Select the menus on the control panel as described below.
Settings > General Settings
Basic Settings
Select the menus on the control panel as described below.
Settings > General Settings > Basic Settings
LCD Brightness:
Adjust the brightness of the LCD screen.
Sleep Timer:
Adjust the time period to enter a sleep mode (energy saving mode) when the printer has not
performed any operations. e LCD screen turns black when the setting time passes.
Power O Timer:
Your product may have this feature or the Power O Settings feature depending on the location of
purchase.
Select this setting to turn the printer
o
automatically when it is not used for a
specied
period of
time. You can adjust the time before power management is applied. Any increase will aect the
product’s energy eciency. Please consider the environment before making any change.
Power O Settings:
Your product may have this feature or the Power O Timer feature depending on the location of
purchase.
Power O If Inactive:
Select this setting to turn the printer
o
automatically if it is not used for a
specied
period of
time. You can adjust the time before power management is applied. Any increase will aect the
product’s energy eciency. Please consider the environment before making any change.
Power O If Disconnected:
Select this setting to turn the printer o aer a specied period of time when all ports
including the USB port are disconnected. is feature may not be available depending on your
region.
See the following website for the specied period of time.
https://www.epson.eu/energy-consumption
Date/Time Settings:
Date/Time:
Enter the current date and time.
Daylight Saving Time:
Select the summer time setting that applies to your area.
Product Information
>
Settings Menu List
>
General Settings
152
Time Dierence:
Enter the time dierence between your local time and UTC (Coordinated Universal Time).
Language:
Select the language used on the LCD screen.
Operation Time Out:
Select On to return to the initial screen when no operations have been performed for the specied
time.
Keyboard:
Change the layout of the keyboard on the LCD screen.
Related Information
& “Saving Power” on page 75
& “Entering Characters” on page 24
Printer Settings
Select the menus on the control panel as described below.
Settings > General Settings > Printer Settings
Paper Source Settings:
Paper Setting:
Select the paper size and paper type you loaded in the paper source. You can make Favorite
Paper Settings in paper size and paper type.
A4/Letter Auto Switching:
Select On to feed paper from the paper source set as A4 size when there is no paper source set
as Letter, or feed from the paper source set as Letter size when there is no paper source set as
A4.
Error Notice:
Paper Size Notice:
Select On to display an error message when the selected paper size does not match the
loaded paper.
Paper Type Notice:
Select On to display an error message when the selected paper type does not match the
loaded paper.
Paper Setup Auto Display:
Select On to display the Paper Setting screen when loading paper in the paper source. If you
disable this feature, you cannot print from an iPhone, iPad, or iPod touch using AirPrint.
Product Information
>
Settings Menu List
>
General Settings
153
Universal Print Settings:
ese print settings are applied when you print by an external device without using the printer driver.
e oset settings are applied when you print using the printer driver.
Top Oset:
Adjust the top margin of the paper.
Left
Oset
:
Adjust the le margin of the paper.
Top Oset in Back:
Adjust the top margin for the back of the page when performing 2-sided printing.
Left
Oset
in Back:
Adjust the
le
margin for the back of the page when performing 2-sided printing.
Check Paper Width:
Select On to check the paper width before printing. is prevents printing beyond the edges of
the paper when the paper size setting is incorrect, but this may lower the print speed.
Skip Blank Page:
Skips blank pages in the print data automatically to save paper.
Auto Error Solver:
Select an action to perform when a 2-sided printing error or a memory full error occurs.
❏ On
Displays a warning and prints in single-sided mode when a 2-sided printing error occurs, or prints
only what the printer could process when a memory full error occurs.
❏ O
Displays an error message and cancels printing.
Thick Paper:
Select On to prevent ink from smearing on your printouts, however, this may lower the print speed.
Quiet Mode:
Select On to reduce noise during printing, however, this may lower the print speed. Depending on
the paper type and print quality settings you selected, there may be no dierence in the printer's noise
level.
Ink Drying Time:
Select the ink drying time you want to use when performing 2-sided printing. e printer prints the
other side aer printing one side. If your printout is smeared, increase the time setting.
PC Connection via USB:
Select Enable to allow a computer to access the printer when connected by USB. When Disable is
selected, printing that is not sent over a network connection is restricted.
Product Information
>
Settings Menu List
>
General Settings
154
Network Settings
Select the menus on the control panel as described below.
Settings > General Settings > Network Settings
Wi-Fi Setup:
Set up or change wireless network settings. Choose the connection method from following and then
follow the instructions on the control panel.
Wi-Fi (Recommended):
Wi-Fi Setup Wizard:
Makes Wi-Fi settings by entering the SSID and password.
Push Button Setup (WPS):
Makes Wi-Fi settings by Push Button Setup (WPS).
Others:
❏ PIN Code Setup (WPS)
Makes Wi-Fi settings by PIN Code Setup (WPS).
❏ Wi-Fi Auto Connect
Makes Wi-Fi settings by using the Wi-Fi information on the computer or smart
device.
❏ Disable Wi-Fi
Disables Wi-Fi. Infrastructure connections will be disconnected.
Wi-Fi Direct:
(Menu) :
❏ Change Network Name
Changes the Wi-Fi Direct SSID (network name).
❏ Change Password
Changes the password for the Wi-Fi Direct connection.
❏ Change Frequency Range
Select the frequency band for Wi-Fi Direct connection. Changing the frequency
disconnects the connected device.
e availability of these channels and use of the product outdoors over these
channels varies by location.
http://support.epson.net/wi5ghz/
❏ Disable Wi-Fi Direct
Disables the Wi-Fi Direct function.
❏ Restore Default Settings
Restores the Wi-Fi Direct settings.
Product Information
>
Settings Menu List
>
General Settings
155
Other Methods:
❏ iOS
Reads the QR code from your iPhone, iPad, or iPod touch to connect using Wi-Fi
Direct.
❏ Other OS Devices
Makes Wi-Fi Direct settings by entering the SSID and password.
Wired LAN Setup:
Set up or change a network connection that uses a LAN cable and router. When this is being used,
Wi-Fi connections are disabled.
Network Status:
Wired LAN/Wi-Fi Status:
Displays the printer's network information.
Wi-Fi Direct Status:
Displays the Wi-Fi Direct setting information.
Print Status Sheet:
Prints a network status sheet.
e information for Ethernet, Wi-Fi, Wi-Fi Direct, and so on is printed on two or more pages.
Connection Check:
Checks the current network connection and prints a report. If there are any problems with the
connection, see the report to solve the problem.
Advanced:
Device Name:
Changes the device name to any name within 2 to 53 characters.
TCP/IP:
Congures
the IP settings, if the IP address is static.
For automatic conguration, use the IP address assigned by DHCP.
To set manually, switch to "Manual" and then enter the IP address you want to assign.
Proxy Server:
Set this if you are using a proxy server in your network environment and want to set it for the
printer as well.
IPv6 Address:
Sets whether or not to enable IPv6 addressing.
Link Speed & Duplex:
Select an appropriate Ethernet speed and duplex setting. If you select a setting other than Auto,
make sure the setting corresponds to the settings on the hub you are using.
Product Information
>
Settings Menu List
>
General Settings
156
iBeacon Transmission:
Select whether to enable or disable the iBeacon transmission function. When enabled, you can
search for the printer from iBeacon-enabled devices.
Web Service Settings
Select the menus on the control panel as described below.
Settings > General Settings > Web Service Settings
Epson Connect Services:
Displays whether the printer is registered and connected to Epson Connect.
You can register to the service by selecting Register and follow the instructions.
For usage guides, see the following portal website.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)
When you have registered, you can change the following settings.
Suspend/Resume:
Select whether to suspend or resume Epson Connect services.
Unregister:
Unregisters the printer from Epson Connect services.
Supply Status
Select the menus on the control panel as described below.
Settings > Supply Status
Displays the approximate level of the ink and service life of the maintenance box.
When
is displayed, ink is running low or the maintenance box is nearly full. When mark is displayed, you
need to replace the item as ink is expended or the maintenance box is full.
You can replace the ink cartridge or check the print supply status information from this screen.
Related Information
& “Replacing Ink Cartridges” on page 113
& “Replacing a Maintenance Box” on page 113
Maintenance
Select the menus on the control panel as described below.
Product Information
>
Settings Menu List
>
Maintenance
157
Settings > Maintenance
Print Quality Adjustment:
Select this feature if there are any problems with your print outs. You can check for clogged nozzles
and clean the print head if necessary, and then adjust some parameters to improve print quality.
Print Head Nozzle Check:
Select this feature to check if the print head nozzles are clogged. e printer prints a nozzle check
pattern.
Print Head Cleaning:
Select this feature to clean clogged nozzles in the print head.
Print Head Alignment:
Ruled Line Alignment:
Select this feature to align vertical lines.
Horizontal Alignment:
Select this feature if horizontal banding appears at regular intervals in your printouts.
Ink Cartridge Replacement:
Use this feature to replace the ink cartridge before the ink is expended.
Paper Guide Cleaning:
Select this feature if there are ink stains on the internal rollers. e printer feeds paper to clean the
internal rollers.
Related Information
& “Checking and Cleaning the Print Head” on page 70
& “Replacing Ink Cartridges” on page 113
& “Aligning the Print Head” on page 71
Print Status Sheet
Select the menus on the control panel as described below.
Settings > Print Status Sheet
Conguration
Status Sheet:
Print information sheets showing the current printer status and settings.
Supply Status Sheet:
Print information sheets showing the status of consumables.
Usage History Sheet:
Print information sheets showing the usage history of the printer.
Product Information
>
Settings Menu List
>
Print Status Sheet
158
Print Counter
Select the menus on the control panel as described below.
Settings > Print Counter
Displays the total number of prints including items such as the status sheet from the time you purchased the
printer. If you select Print Sheet, the Usage History Sheet is printed.
You can also check the number of printed pages for other functions on the Usage History Sheet.
Customer Research
Select the menus on the control panel as described below.
Settings > Customer Research
Provides product usage information, such as the number of prints, to Seiko Epson Corporation.
Select the Settings button to change settings.
❏ Approve :
Agree to provide product usage information to Seiko Epson Corporation.
Aer selecting, set the country or region in which you are using this product.
❏ Check Later :
Skip for now. You can change this setting later.
❏ Reject :
Do not agree to provide product usage information to Seiko Epson Corporation.
Provide usage data:
Displays the approval status.
Note:
If Check Later is selected, Reject is displayed.
Country/Region:
Displays the country or region in which you are using your printer.
Restore Default Settings
Select the menus on the control panel as described below.
Settings > Restore Default Settings
Network Settings:
Resets the network settings to the default.
All Except Network Settings:
Resets all settings except for network settings to their defaults.
Product Information
>
Settings Menu List
>
Restore Default Settings
159
All Settings:
Resets all settings to the default.
Firmware Update
Select the menus on the control panel as described below.
Settings > Firmware Update
Update:
Check if the latest version of the rmware has been uploaded to the network server. If an update is
available, you can select whether or not to start updating.
Notication:
Select On to receive a notication if a rmware update is available.
Product Specications
Printer Specications
Print Head Nozzle Placement Black ink nozzles: 800
Weight of Paper
*
Plain Paper 64 to 90 g/m2
Thick Paper 91 to 256 g/m2
Envelopes 75 to 100 g/m2
* Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline
depending on the paper properties or quality.
Printable Area
Printable Area for Single Sheets
Print quality may decline in the shaded areas due to the printer's mechanism.
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 47.0 mm (1.85 in.)
D 45.0 mm (1.77 in.)
Product Information
>
Product Specications
>
Printer Specications
160
Printable Area for Envelopes
Print quality may decline in the shaded areas due to the printer's mechanism.
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 18.0 mm (0.71 in.)
D 47.0 mm (1.85 in.)
Using Port for the Printer
e printer uses the following port. ese ports should be allowed to become available by the network
administrator as necessary.
Sender (Client) Use Destination
(Server)
Protocol Port Number
Printer When Epson Connect is used Epson Connect
Server
HTTPS 443
XMPP 5222
Control WSD Client computer WSD (TCP) 5357
Client computer Discover the printer from an
application such as EpsonNet Cong
and printer driver.
Printer ENPC (UDP) 3289
Collect and set up the MIB information
from an application such as EpsonNet
Cong
and printer driver.
Printer SNMP (UDP) 161
Forwarding LPR data Printer LPR (TCP) 515
Forwarding RAW data Printer RAW (Port9100)
(TCP)
9100
Forwarding AirPrint (IPP/IPPS printing)
data
Printer IPP/IPPS (TCP) 631
Searching WSD printer Printer WS-Discovery
(UDP)
3702
Web Cong Printer HTTP (TCP) 80
HTTPS (TCP) 443
Interface Specications
For Computer
Hi-Speed USB
*
* USB 3.0 cables are not supported.
Product Information
>
Product Specications
>
Interface Specications
161
Network Specications
Wi-Fi Specications
Standards
IEEE802.11a/b/g/n
*1
/ac
Frequency Ranges IEEE802.11b/g/n: 2.4 GHz, IEEE802.11a/n/ac: 5 GHz
Channels Wi-Fi 2.4 GHz
1/2/3/4/5/6/7/8/9/10/11/12
*2
/13
*2
5 GHz
*3
W52 (36/40/44/48),
W53 (52/56/60/64),
W56 (100/104/108/112/116/120/124/128/132/136/140/144),
W58 (149/153/157/161/165)
Wi-Fi Direct 2.4 GHz
1/2/3/4/5/6/7/8/9/10/11/12
*2
/13
*2
5 GHz
*3
W52 (36/40/44/48),
W58 (149/153/157/161/165)
Connection Modes
Infrastructure, Wi-Fi Direct (Simple AP)
*4*5
Security Protocols
*6
WEP (64/128bit), WPA2-PSK (AES)
*7
, WPA3-SAE (AES)
*1 Only available for the HT20.
*2 Not available in Taiwan.
*3 The availability of these channels and use of the product outdoors over these channels varies by location. For more
information, see the following website.
http://support.epson.net/wi5ghz/
*4 Not supported for IEEE 802.11b.
*5 Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.
*6 Wi-Fi Direct only supports WPA2-PSK (AES) .
*7 Complies with WPA2 standards with support for WPA/WPA2 Personal
Ethernet Specications
Standards
IEEE802.3i (10BASE-T)
*1
IEEE802.3u (100BASE-TX)
IEEE802.3az (Energy Ecient Ethernet)
*2
Communication Mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps
Full duplex, 100Mbps Half duplex
Connector RJ-45
*1 Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference.
*2 The connected device should comply with IEEE802.3az standards.
Product Information
>
Product Specications
>
Network Specications
162
Network Functions and IPv4/IPv6
Functions Supported Remarks
Network Printing EpsonNet Print (Windows) IPv4 ✓ -
Standard TCP/IP (Windows) IPv4, IPv6 ✓ -
WSD Printing (Windows) IPv4, IPv6 ✓ Windows Vista or
later
Bonjour Printing (Mac OS) IPv4, IPv6 ✓ -
IPP Printing (Windows, Mac
OS)
IPv4, IPv6 ✓ -
Epson Connect (Email Print,
Remote Print)
IPv4 ✓ -
AirPrint (iOS, Mac OS) IPv4, IPv6 ✓ iOS 5 or later, OS X
Mavericks (10.9.5)
or later
*
Network Scanning Epson Scan 2 IPv4, IPv6 - -
Epson ScanSmart IPv4 - -
Event Manager IPv4 - -
Epson Connect (Scan to
Cloud)
IPv4 - -
AirPrint (Scan) IPv4, IPv6 - -
Fax Send a fax IPv4 - -
Receive a fax IPv4 - -
AirPrint (Faxout) IPv4, IPv6 - -
* We recommend using the latest version of iOS or Mac OS.
Security Protocol
SSL/TLS HTTPS Server/Client, IPPS
SNMPv3
Product Information
>
Product Specications
>
Network Specications
163
Supported Third Party Services
Services Supported Remarks
AirPrint Print ✓ iOS 5 or later/OS X Mavericks
(10.9.5) or later
*
Scan - -
Fax - -
* We recommend using the latest version of iOS or Mac OS.
Dimensions
Dimensions Storage
❏ Width: 425 mm (16.7 in.)
❏ Depth: 378 mm (14.9 in.)
❏ Height: 164 mm (6.5 in.)
Printing
❏ Width: 425 mm (16.7 in.)
❏ Depth: 493 mm (19.4 in.)
❏ Height: 164 mm (6.5 in.)
Weight
*
Approx. 5.8 kg (12.8 lb)
* Without the ink cartridges and the power cord.
Electrical Specications
Power Supply Rating AC 100-240 V
Rated Frequency Range 50-60 Hz
Rated Current 0.5-0.3 A
Power Consumption (with USB
Connection)
Printing: Approx. 21 W (ISO/IEC24712)
Ready mode: Approx. 4.8 W
Sleep mode: Approx. 0.7 W
Power o: Approx. 0.2 W
Note:
❏ Check the label on the printer for its voltage.
❏ For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
Product Information
>
Product Specications
>
Electrical Specications
164
Environmental Specications
Operation Use the printer within the temperature (°C) and humidity (%) ranges shown in the
graph, and in an environment without condensation.
Storage
Temperature after initial ink charging: -15 to 40°C (5 to 104°F)
*
Temperature before initial ink charging: -20 to 40°C (-4 to 104°F)
*
Humidity: 5 to 85% RH (without condensation)
* You can store for one month at 40°C (104°F).
Environmental Specications for Ink Cartridges
Storage Temperature
-30 to 40 °C (-22 to 104 °F)
*
Freezing Temperature Ink may freeze if it is stored below 0 °C (32 °F).
Ink thaws and is usable after approximately 3 hours at 25 °C (77 °F).
* You can store for one month at 40 °C (104 °F).
Installation Location and Space
Secure enough place to install and operate the printer correctly.
A 373.3 mm
B 630.2 mm
C 425.0 mm
D 378.0 mm
Product Information
>
Product Specications
>
Installation Location and Space
165
E 303.0 mm
See "Safety Instructions" in this manual to conrm the environmental conditions.
Related Information
& “Advisories and Warnings for Setting Up the Printer” on page 12
System Requirements
❏ Windows
Windows Vista, Windows 7, Windows 8/8.1, Windows 10, Windows 11 or later
Windows XP SP3 (32-bit)
Windows XP Professional x64 Edition SP2
Windows Server 2003 (SP2) or later
❏ Mac OS
Mac OS X 10.9.5 or later, macOS 11 or later
Note:
❏ Mac OS may not support some applications and features.
❏ e UNIX File System (UFS) for Mac OS is not supported.
❏ Chrome OS
Chrome OS 89 or later
Note:
Only supports the standard OS features.
Regulatory Information
Standards and Approvals
Standards and Approvals for U.S. Model
Safety UL62368-1
CAN/CSA-C22 No.62368-1-14
EMC FCC Part 15 Subpart B Class B
CAN ICES-3 (B)/NMB-3 (B)
is equipment contains the following wireless module.
Manufacturer: Seiko Epson Corporation
Type: J26H005
Product Information
>
Regulatory Information
>
Standards and Approvals
166
is product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept
responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modication
of the product. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject
to licensing.
is
equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and
meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio
frequency (RF) Exposure rules.
is
equipment should be installed and operated so that the radiator is kept at least
7.9 inches (20 cm) or more away from a person's body (excluding extremities: hands, wrists, feet and ankles).
Standards and Approvals for European Model
For European users
Hereby, Seiko Epson Corporation declares that the following radio equipment model is in compliance with
Directive 2014/53/EU. e full text of the EU declaration of conformity is available at the following website.
http://www.epson.eu/conformity
B722C
For use only in Ireland, UK, Austria, Germany, Liechtenstein, Switzerland, France, Belgium, Luxemburg,
Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece,
Slovenia, Turkey, Malta, Bulgaria, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia.
Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-
recommended modication of the products.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of the printer.
Copying of the following items is prohibited by law:
❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏ Unused postage stamps, pre-stamped postcards, and other
ocial
postal items bearing valid postage
❏ Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏ Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏ Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Product Information
>
Regulatory Information
>
Restrictions on Copying
167
Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Product Information
>
Regulatory Information
>
Restrictions on Copying
168
Administrator Information
Connecting the Printer to the Network..................................170
Settings to Use the Printer...........................................174
Managing the Printer...............................................184
Advanced Security Settings..........................................193
Connecting the Printer to the Network
You can connect the printer to the network in several ways.
❏ Connect by using advanced settings on the control panel.
❏ Connect by using the installer on the website or on the soware disc.
is section explains the procedure to connect the printer to the network using the printer's control panel.
Before Making Network Connection
To connect to the network, check the connection method and setting information for connection in advance.
Gathering Information on the Connection Setting
Prepare the necessary setting information to connect. Check the following information in advance.
Divisions Items Note
Device connection
method
❏ Ethernet
❏ Wi-Fi
Decide how to connect the printer to the network.
For Wired LAN, connects to the LAN switch.
For Wi-Fi, connects to the network (SSID) of the access point.
LAN connection
information
❏ IP address
❏ Subnet mask
❏ Default gateway
Decide the IP address to assign to the printer.
When you assign the IP address statically, all values are required.
When you assign the IP address dynamically using the DHCP function,
this information is not required because it is set automatically.
Wi-Fi connection
information
❏ SSID
❏ Password
These are the SSID (network name) and the password of the access
point that the printer connects to.
If MAC address ltering has been set, register the MAC address of the
printer in advance to register the printer.
See the following for the supported standards.
“Wi-Fi Specications” on page 162
DNS server information ❏ IP address for
primary DNS
❏ IP address for
secondary DNS
These are required when specifying DNS servers. The secondary DNS
is set when the system has a redundant conguration and there is a
secondary DNS server.
If you are in a small organization and do not set the DNS server, set
the IP address of the router.
Proxy server
information
❏ Proxy server name Set this when your network environment uses the proxy server to
access the internet from the intranet, and you use the function that
the printer directly accesses to the internet.
For the following functions, the printer directly connects to the
internet .
❏ Epson Connect Services
❏ Cloud services of other companies
❏ Firmware updating
Administrator Information
>
Connecting the Printer to the Network
>
Before Making Network Connection
170
Divisions Items Note
Port number
information
❏ Port number to
release
Check the port number used by the printer and computer, then
release the port that is blocked by a rewall, if necessary.
See the following for the port number used by the printer.
“Using Port for the Printer” on page 161
IP Address Assignment
ese are the following types of IP address assignment.
Static IP address:
Assign the predetermined IP address to the printer (host) manually.
e information to connect to the network (subnet mask, default gateway, DNS server and so on) need to be set
manually.
e IP address does not change even when the device is turned o, so this is useful when you want to manage
devices with an environment where you cannot change the IP address or you want to manage devices using the IP
address. We recommend settings to the printer, server, etc. that many computers access.
Automatic assignment by using DHCP function (dynamic IP address):
Assign the IP address automatically to the printer (host) by using the DHCP function of the DHCP server or
router.
e information to connect to the network (subnet mask, default gateway, DNS server and so on) is set
automatically, so you can easily connect the device to the network.
If the device or the router is turned o, or depending on the DHCP server settings, IP address may change when
re-connecting.
We recommend managing devices other than the IP address and communicating with protocols that can follow
the IP address.
Note:
When you use the IP address reservation function of the DHCP, you can assign the same IP address to the devices at any
time.
DNS Server and Proxy Server
e
DNS server has a host name, domain name of the email address, etc. in association with the IP address
information.
Communication is impossible if the other party is described by host name, domain name, etc. when the computer
or the printer performs IP communication.
Queries the DNS server for that information and gets the IP address of the other party.
is
process is called name
resolution.
erefore,
the devices such as computers and printers can communicate using the IP address.
Name resolution is necessary for the printer to communicate using the email function or Internet connection
function.
When you use those functions, make the DNS server settings.
Administrator Information
>
Connecting the Printer to the Network
>
Before Making Network Connection
171
When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is
automatically set.
e proxy server is placed at the gateway between the network and the Internet, and it communicates to the
computer, printer, and Internet (opposite server) on behalf of each of them. e opposite server communicates
only to the proxy server. erefore, printer information such as the IP address and port number cannot be read
and increased security is expected.
When you connect to the Internet via a proxy server, congure the proxy server on the printer.
Connecting to the Network from the Control Panel
Connect the printer to the network by using the printer's control panel.
Assigning the IP Address
Set up the basic items such as Host Address, Subnet Mask, Default Gateway.
is section explains the procedure for setting a static IP address.
1. Turn on the printer.
2. Select Settings on the home screen on the printer's control panel.
3. Select General Settings > Network Settings > Advanced > TCP/IP.
4. Select Manual for Obtain IP Address.
When you set the IP address automatically by using the DHCP function of router, select Auto. In that case, the
IP Address, Subnet Mask, and Default Gateway on step 5 to 6 are also set automatically, so go to step 7.
5. Enter the IP address.
Focus moves to the forward segment or the back segment separated by a period if you select
l
and
r
.
Conrm the value reected on the previous screen.
6.
Set up the Subnet Mask and Default Gateway.
Conrm the value reected on the previous screen.
c
Important:
If the combination of the IP Address, Subnet Mask and Default Gateway is incorrect, Start Setup is inactive
and cannot proceed with the settings. Conrm that there is no error in the entry.
7. Enter the IP address for the primary DNS server.
Conrm
the value
reected
on the previous screen.
Note:
When you select Auto for the IP address assignment settings, you can select the DNS server settings from Manual or
Auto. If you cannot obtain the DNS server address automatically, select Manual and enter the DNS server address.
en,
enter the secondary DNS server address directly. If you select Auto, go to step 9.
8. Enter the IP address for the secondary DNS server.
Conrm the value reected on the previous screen.
Administrator Information
>
Connecting the Printer to the Network
>
Connecting to the Network from the
…
172
9. Select Start Setup.
Setting the Proxy Server
Set up the proxy server if both of the following are true.
❏
e
proxy server is built for Internet connection.
❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or
another company's cloud services.
1. Select Settings on the home screen.
When making settings aer IP address setting, the Advanced screen is displayed. Go to step 3.
2. Select General Settings > Network Settings > Advanced.
3. Select Proxy Server.
4. Select Use for Proxy Server Settings.
5. Enter the address for the proxy server by IPv4 or FQDN format.
Conrm the value reected on the previous screen.
6. Enter the port number for the proxy server.
Conrm the value reected on the previous screen.
7. Select Start Setup.
Connecting to LAN
Connect the printer to the network by Ethernet or Wi-Fi.
Connecting to Ethernet
Connect the printer to the network by using the Ethernet cable, and check the connection.
1. Connect the printer and hub (LAN switch) by Ethernet cable.
2. Select Settings on the home screen.
3.
Select General Settings > Network Settings > Connection Check.
e connection diagnosis result is displayed. Conrm the connection is correct.
4.
Select Dismiss to
nish.
When you select Print Check Report, you can print the diagnosis result. Follow the on-screen instructions to
print it.
Related Information
& “Changing the Connection from Wi-Fi to Wired LAN” on page 139
Administrator Information
>
Connecting the Printer to the Network
>
Connecting to the Network from the
…
173
Connecting to the Wireless LAN (Wi-Fi)
You can connect the printer to the wireless LAN (Wi-Fi) in several ways. Choose the connection method that
matches the environment and conditions that you are using.
If you know the information for the wireless router such as SSID and password, you can make settings manually.
If the wireless router supports WPS, you can make settings by using push button setup.
Aer connecting the printer to the network, connect to the printer from the device that you want to use (computer,
smart device, tablet, and so on.)
Related Information
& “Making Wi-Fi Settings by Entering the SSID and Password” on page 125
& “Making Wi-Fi Settings by Push Button Setup (WPS)” on page 126
& “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 127
Settings to Use the Printer
Using the Print Functions
Enable to use the print function through the network.
To use the printer on the network, you need to set the port for network connection on the computer as well as the
printer’s network connection.
Printer Connection Types
e following two methods are available for the printer's network connection.
❏ Peer to peer connection (direct printing)
❏ Server / client connection (printer sharing using the Windows server)
Peer to Peer Connection Settings
is
is the connection to connect the printer on the network and the computer directly. Only a network-capable
model can be connected.
Connection method:
Connect the printer to the network directly via hub or access point.
Printer driver:
Install the printer driver on each client computer.
When using EpsonNet SetupManager, you can provide the driver's package that includes the printer settings.
Features:
❏ e print job starts immediately because the print job is sent to the printer directly.
Administrator Information
>
Settings to Use the Printer
>
Using the Print Functions
174
❏ You can print as long as the printer runs.
Server / Client Connection Settings
is is the connection that the server computer shares with the printer. To prohibit the connection without going
through the server computer, you can enhance the security.
When using USB, the printer without the network function can be also shared.
Connection method:
Connect the printer to the network via LAN switch or access point.
You can also connect the printer to the server directly by USB cable.
Printer driver:
Install the printer driver on the Windows server depending on the OS of the client computers.
By accessing the Windows server and linking the printer, the printer driver is installed on the client computer and
can be used.
Features:
❏ Manage the printer and the printer driver in batch.
❏ Depending on the server spec, it may take time to start the print job because all print jobs go through the print
server.
❏ You cannot print when the Windows server is turned o.
Print Settings for Peer to Peer Connection
For peer to peer connection (direct printing), a printer and a client computer have a one-to-one relationship.
e
printer driver must be installed on each client computer.
Print Settings for Server / Client Connection
Enable to print from the printer that is connected as the server / client connection.
For the server / client connection, set up the print server rst, and then share the printer on the network.
When using the USB cable to connect to the server, also set the print server
rst,
and then share the printer on the
network.
Setting Up the Network Ports
Create the print queue for network printing on the print server by using standard TCP/IP, and then set the network
port.
is example is when using Windows Server 2012 R2.
1.
Open the devices and printers screen.
Desktop > Settings > Control Panel > Hardware and Sound or Hardware > Devices and Printers.
Administrator Information
>
Settings to Use the Printer
>
Using the Print Functions
175
2. Add a printer.
Click Add printer, and then select e printer that I want isn't listed.
3. Add a local printer.
Select Add a local printer or network printer with manual settings, and then click Next.
4. Select Create a new port, select Standard TCP/IP Port as the Port Type, and then click Next.
5. Enter the printer's IP address or printer name in Host Name or IP Address or Printer Name or IP Address,
and then click Next.
Example:
❏ Printer name : EPSONA1A2B3C
❏ IP address : 192.0.2.111
Do not change Port name.
Click Continue when the User Account Control screen is displayed.
Administrator Information
>
Settings to Use the Printer
>
Using the Print Functions
176
Note:
If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if
printer's IP address has been changed by DHCP. You can conrm the printer name from the network status screen on
the printer's control panel or network status sheet.
6. Set the printer driver.
❏ If the printer driver is already installed:
Select Manufacturer and Printers. Click Next.
7. Follow the on-screen instructions.
When using the printer under the server / client connection (printer sharing using the Windows server), make the
sharing settings hereaer.
Checking the Port Conguration - Windows
Check if the correct port is set for the print queue.
1. Open the devices and printers screen.
Desktop > Settings > Control Panel > Hardware and Sound or Hardware > Devices and Printers.
2. Open the printer properties screen.
Right-click the printer icon, and then click Printer properties.
3. Click the Ports tab, select Standard TCP/IP Port, and then click Congure Port.
4. Check the port conguration.
❏ For RAW
Check that Raw is selected in Protocol, and then click OK.
❏ For LPR
Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR
Byte Counting Enabled, and then click OK.
Sharing the Printer (Windows only)
When using the printer under the server / client connection (printer sharing using the Windows server), set up the
printer sharing from the print server.
1. Select Control Panel > View devices and printers on the print server.
2. Right-click the printer icon (print queue) that you want to share with, and then select Printer Properties >
Sharing tab.
3. Select Share this printer and then enter to Share name.
For Windows Server 2012, click Change Sharing Options and then
congure
the settings.
Installing Additional Drivers (Windows only)
If the Windows versions for a server and clients are
dierent,
it is recommended to install additional drivers to the
print server.
Administrator Information
>
Settings to Use the Printer
>
Using the Print Functions
177
1. Select Control Panel > View devices and printers on the print server.
2. Right-click the printer icon that you want to share with the clients, and then click Printer Properties >
Sharing tab.
3. Click Additional Drivers.
For Windows Server 2012, click Change Sharing Options and then congure the settings.
4.
Select versions of Windows for clients, and then click OK.
5. Select the information le for the printer driver (*.inf) and then install the driver.
Using the Shared Printer – Windows
e administrator needs to inform the clients of the computer name assigned to the print server and how to add it
to their computers. If the additional driver(s) have not been congured yet, inform the clients how to use Devices
and Printers to add the shared printer.
If additional driver(s) have already been
congured
on the print server, follow these steps:
1. Select the name assigned to the print server in Windows Explorer.
2. Double-click the printer that you want to use.
Basic Settings for Printing
Set the print settings, such as paper size or printing error.
Setting the Paper Source
Set the size and type of paper to be loaded in each paper source.
1. Enter the printer's IP address into a browser to access Web Cong.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2. Enter the administrator password to log in as an administrator.
3.
Select in the following order.
Print tab > Paper Source Settings
4.
Set each item.
e displayed items may vary by the situation.
❏ Paper source name
Display the target paper source name, such as Paper Tray, Cassette 1.
❏ Paper Size
Select the paper size you want to set from the pull-down menu.
Administrator Information
>
Settings to Use the Printer
>
Using the Print Functions
178
❏ Unit
Select the unit of the user-dened size. You can select it when User dened is selected on Paper Size.
❏ Width
Set the horizontal length of the user-dened size.
e range you can enter here depends on the paper source, which is indicated on the side of Width.
When you select mm in Unit, you can enter up to one decimal place.
When you select inch in Unit, you can enter up to two decimal places.
❏ Height
Set the vertical length of the user-dened size.
e range you can enter here depends on the paper source, which is indicated on the side of Height.
When you select mm in Unit, you can enter up to one decimal place.
When you select inch in Unit, you can enter up to two decimal places.
❏ Paper Type
Select the paper type you want to set from the pull-down menu.
5.
Check the settings, and then click OK.
Setting Errors
Set the displaying error for the device.
1.
Enter the printer's IP address into a browser to access Web
Cong
.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2. Enter the administrator password to log in as an administrator.
3. Select in the following order.
Print tab > Error Settings
4. Set each item.
❏ Paper Size Notice
Set whether to display an error on the control panel when the paper size of the
specied
paper source is
dierent
from the paper size of the print data.
❏ Paper Type Notice
Set whether to display an error on the control panel when the paper type of the specied paper source is
dierent from the paper type of the print data.
❏ Auto Error Solver
Set whether to automatically cancel the error if there is no operation on the control panel for 5 seconds
aer displaying the error.
5. Check the settings, and then click OK.
Administrator Information
>
Settings to Use the Printer
>
Using the Print Functions
179
Setting Universal Print
Set when you print from external devices without using the printer driver.
Some items are not displayed depending on the printing language of your printer.
1. Enter the printer's IP address into a browser to access Web Cong.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2. Enter the administrator password to log in as an administrator.
3. Select in the following order.
Print tab > Universal Print Settings
4. Set each item.
5. Check the settings, and then click OK.
Basic
Items Explanation
Top Oset(-30.0-30.0mm) Sets the vertical position of the paper on which printing starts.
Left Oset(-30.0-30.0mm) Sets the horizontal position of the paper on which printing starts.
Top Oset in Back(-30.0-30.0mm) Sets the vertical position of the paper on which the printing of the back side of
the paper starts in duplex printing.
Left Oset in Back(-30.0-30.0mm) Sets the horizontal position of the paper on which the printing of the back side of
the paper starts in duplex printing.
Check Paper Width Set whether to check paper width when printing.
Skip Blank Page If there is a blank page in the print data, set not to print a blank page.
Setting Up AirPrint
Set when using AirPrint printing.
Access Web Cong and select the Network tab > AirPrint Setup.
Items Explanation
Bonjour Service Name Enter the Bonjour service name between 1 and 41 characters in ASCII (0x20-0x7E).
Bonjour Location Enter location information such as the printer's placement within 127 bytes or less
in Unicode (UTF-8).
Administrator Information
>
Settings to Use the Printer
>
Setting Up AirPrint
180
Items Explanation
Geolocation
Latitude and Longitude (WGS84)
Enter the printer's location information. This entry is optional.
Enter values by using WGS-84 datum, which separates latitude and longitude with
a comma.
You can enter -90 to +90 for the latitude value, and -180 to +180 for the longitude
value. You can enter less than a decimal to the sixth place, and you can omit "+".
Top Priority Protocol Select top priority protocol from IPP and Port9100.
iBeacon Transmission Select whether to enable or disable the iBeacon transmission function. When
enabled, you can search for the printer from iBeacon-enabled devices.
Enable AirPrint IPP, Bonjour, AirPrint are enabled, and IPP is established only with secure
communication.
Making Basic Operation Settings for the Printer
Setting the Control Panel
Setup for the printer's control panel. You can set up as follows.
1. Access Web
Cong
and select the Device Management tab > Control Panel.
2. Set up the following items as necessary.
❏ Language
Select the displayed language on the control panel.
❏ Operation Timeout
If you select ON, you go to the initial screen if there is no activity for a certain period of time.
You can set between 10 seconds and 240 minutes by the second.
Note:
You can also set up from the printer’s control panel.
❏ Language : Settings > General Settings > Basic Settings > Language
❏ Operation Timeout : Settings > General Settings > Basic Settings > Operation Time Out (You can specify On or
O.)
3. Click OK.
Power Saving Settings During Inactivity
You can set up the time to
shi
to the power saving mode or to turn the power
o
when the printer’s control panel
is not operated for a certain period of time. Set the time depending on your usage environment.
1. Enter the printer's IP address into a browser to access Web
Cong
.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
Administrator Information
>
Settings to Use the Printer
>
Making Basic Operation Settings for the Printer
181
2. Enter the administrator password to log in as an administrator.
3. Select in the following order.
Device Management tab > Power Saving
4.
Set up the following items as necessary.
❏ Sleep Timer
Enter the time to switch power saving mode when inactivity occurs.
Note:
You can also set up from the printer’s control panel.
Settings > General Settings > Basic Settings > Sleep Timer
❏ Power O Timer or Power O If Inactive
Select a time to automatically turn o the printer aer it has been inactive for a specic time.
Note:
You can also set up from the printer’s control panel.
Settings > General Settings > Basic Settings > Power O Timer or Power O Settings
❏ Power
O
If Disconnected
Select this setting to turn the printer
o
aer
a
specied
period of time when all ports including the USB
port are disconnected. is feature may not be available depending on your region.
See the following website for the specied period of time.
https://www.epson.eu/energy-consumption
Note:
You can also set up from the printer’s control panel.
Settings > General Settings > Basic Settings > Power O Settings >Power O If Disconnected
5. Click OK.
Synchronizing the Date and Time with Time Server
When synchronizing with the time server (NTP server), you can synchronize the time of the printer and the
computer on the network. e time server may be operated within the organization or published on the Internet.
When using the CA certicate or Kerberos authentication, time-related trouble can be prevented by synchronizing
with the time server.
1. Access Web Cong and select the Device Management tab > Date and Time > Time Server.
2.
Select Use for Use Time Server.
3. Enter the time server address for Time Server Address.
You can use IPv4, IPv6 or FQDN format. Enter 252 characters or less. If you do not specify this, leave it blank.
4. Enter Update Interval (min).
You can set up to 10,080 minutes by the minute.
Administrator Information
>
Settings to Use the Printer
>
Making Basic Operation Settings for the Printer
182
5. Click OK.
Note:
You can conrm the connection status with the time server on Time Server Status.
Problems when Making Settings
Hints to Solving Problems
❏ Checking the error message
When trouble has occurred, rst check whether there are any messages on the printer's control panel or driver
screen. If you have the notication email set when the events occur, you can promptly learn the status.
❏ Network connection report
Diagnose the network and the printer status, and then print the result.
You c a n
nd
the diagnosed error from the printer side.
❏ Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping
and ipcong.
❏ Connection test
For checking the connection between the printer to the mail server, perform the connection test from the
printer. Also, check the connection from the client computer to the server to check the communication status.
❏ Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the printer, and then setting up again.
Cannot Access Web Cong
The IP address is not assigned to the printer.
A valid IP address may not be assigned to the printer. Congure the IP address using the printer’s
control panel. You can conrm the current setting information with a network status sheet or from
the printer’s control panel.
Web browser does not support the Encryption Strength for SSL/TLS.
SSL/TLS has the Encryption Strength. You can open Web
Cong
by using a web browser that
supports bulk encryptions as indicated below. Check you are using the a supported browser.
❏ 80bit: AES256/AES128/3DES
❏ 112bit: AES256/AES128/3DES
❏ 128bit: AES256/AES128
❏ 192bit: AES256
❏ 256bit: AES256
The TLS version is not supported
You need to communicate using TLS version 1.2 or later.
Administrator Information
>
Settings to Use the Printer
>
Problems when Making Settings
183
Version 1.0 or 1.1 of TLS is initially disabled.
If you want to communicate with TLS Version 1.0 or 1.1, rst access Web Cong from a device that
can communicate with TLS Version 1.2 or later, and then enable TLS Version 1.0 or 1.1.
CA-signed Certicate is expired.
If there is a problem with the expiration date of the
certicate,
"e
certicate
has expired" is
displayed when connecting to Web Cong with SSL/TLS communication (https). If the message
appears before its expiration date, make sure that the printer's date is congured correctly.
The common name of the certicate and the printer do not match.
If the common name of the certicate and the printer do not match, the message "e name of the
security certicate does not match···" is displayed when accessing Web Cong using SSL/TLS
communication (https). is happens because the following IP addresses do not match.
❏ e printer's IP address entered to common name for creating a Self-signed Certicate or CSR
❏ IP address entered to web browser when running Web
Cong
For Self-signed Certicate, update the certicate.
For CA-signed Certicate, take the certicate again for the printer.
The proxy server setting of local address is not set to web browser.
When the printer is set to use a proxy server, congure the web browser not to connect to the local
address via the proxy server.
❏ Windows:
Select Control Panel > Network and Internet > Internet Options > Connections > LAN settings
> Proxy server, and then congure not to use the proxy server for LAN (local addresses).
❏ Mac OS:
Select System Preferences > Network > Advanced > Proxies, and then register the local address
for Bypass proxy settings for these Hosts & Domains.
Example:
192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0
192.168.*.*: Local address 192.168.XXX.XXX, subnet mask 255.255.0.0
Managing the Printer
Managing the Network Connection
You can check or congure the network connection.
Checking or Conguring Basic Network Settings
1. Enter the printer's IP address into a browser to access Web Cong.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Administrator Information
>
Managing the Printer
>
Managing the Network Connection
184
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2. Enter the administrator password to log in as an administrator.
3. Select in the following order.
Network tab > Basic
4. Set each item.
5. Click Next.
A
conrmation
message is displayed.
6. Click OK.
e printer is updated.
Network Setting Items
Items Setting value and Description
Device Name Display the Device Name. To change the Device Name, enter the new Device
Name in the text box.
Location Enter the Location of the device.
Obtain IP Address Select the IP Address setting method from Auto or Manual. If you select
Manual, you will need to enter the IP address, subnet mask, and so on.
Set using BOOTP You can specify whether or not to enable Set using BOOTP.
Set using Automatic Private IP
Addressing (APIPA)
You can specify whether or not to enable Set using Automatic Private IP
Addressing (APIPA).
IP Address Enter the IP Address.
Enter in the format xxx.xxx.xxx.xxx. Enter a number from 0 to 255 for xxx.
Make sure that the IP Address is unique and does not
conict
with any other
device on the network.
Subnet Mask Enter the Subnet Mask.
Enter in the format xxx.xxx.xxx.xxx. Enter a number from 0 to 255 for xxx.
Default Gateway Enter the Default Gateway.
Enter in the format xxx.xxx.xxx.xxx. Enter a number from 0 to 255 for xxx.
DNS Server Setting Select the DNS Server Setting method from Auto or Manual. Manual is selected
when Obtain IP Address is set to Manual.
Primary DNS Server Enter the Primary DNS Server.
Enter in the format xxx.xxx.xxx.xxx. Enter a number from 0 to 255 for xxx.
Secondary DNS Server Enter the Secondary DNS Server.
Enter in the format xxx.xxx.xxx.xxx. Enter a number from 0 to 255 for xxx.
DNS Host Name Setting Select the DNS Host Name Setting method from Auto or Manual.
DNS Host Name Display the current DNS Host Name.
Administrator Information
>
Managing the Printer
>
Managing the Network Connection
185
Items Setting value and Description
DNS Domain Name Setting Select the DNS Domain Name setting method from Auto or Manual.
DNS Domain Name Enter the DNS Domain Name according to the following rules.
❏ Enter between 2 and 249 characters using "A-Z", "a-z", "0-9", hyphen "-", and a
per iod ".".
❏ "0-9", hyphen "-", and a period "." cannot be the
rst
character.
❏ A hyphen "-", and a period "." cannot be the last character.
❏ Each label in the domain name must be between 1 and 63 characters and
separated by a period.
The total number of characters of the host name and the domain name must
not exceed 251.
Register the network interface address to
DNS
You can specify whether or not to enable Register the network interface
address to DNS.
Enable if you want to register the host name and domain name with the DNS
server through a DHCP server that supports dynamic DNS.
If you select Enable, you will need to set the host name and domain name.
Proxy Server Setting You can specify whether or not to use Proxy Server Setting. When this is
selected, you need to congure the subsequent proxy server settings.
Proxy Server Enter the address for the Proxy Server in IPv4 or FQDN format.
Proxy Server Port Number Enter a number between 1 and 65535.
Proxy Server User Name Enter the proxy server user name between 0 and 255 characters in ASCII
(0x20-0x7E).
Proxy Server Password Enter the proxy server password between 0 and 255 characters in ASCII
(0x20-0x7E).
IPv6 Setting You can specify whether or not to enable IPv6 Setting.
IPv6 Privacy Extension You can specify whether or not to enable IPv6 Privacy Extension.
IPv6 DHCP Server Setting You can specify whether or not to enable IPv6 DHCP Server Setting.
IPv6 Address When using IPv6 Address, enter in the following format.
❏ xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx / prex
❏ xxxx is a hexadecimal number from 1 to 4 digits, and the
prex
is a decimal
number from 1 to 128.
❏ If there are consecutive blocks where xxxx is all 0s, it can be omitted as ::.
(Only one place).
IPv6 Address Default Gateway When assigning IPv6 Address Default Gateway, enter in the following format.
❏ xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx
❏ xxxx is a hexadecimal number from 1 to 4 digits.
❏ If there are consecutive blocks where xxxx is all 0s, it can be omitted as ::.
(Only one place).
IPv6 Link-Local Address Displays the valid IPv6 Link-Local Address.
IPv6 Stateful Address Displays the valid IPv6 Stateful Address.
Administrator Information
>
Managing the Printer
>
Managing the Network Connection
186
Items Setting value and Description
IPv6 Stateless Address 1 Displays the valid IPv6 Stateless Address 1.
IPv6 Stateless Address 2 Displays the valid IPv6 Stateless Address 2.
IPv6 Stateless Address 3 Displays the valid IPv6 Stateless Address 3.
IPv6 Primary DNS Server Enter the IPv6 primary DNS server in the following format.
❏ xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx
❏ xxxx is a hexadecimal number from 1 to 4 digits.
❏ If there are consecutive blocks where xxxx is all 0s, it can be omitted as ::.
(Only one place).
IPv6 Secondary DNS Server When assigning IPv6 Secondary DNS Server, enter in the following format.
❏ xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx
❏ xxxx is a hexadecimal number from 1 to 4 digits.
❏ If there are consecutive blocks where xxxx is all 0s, it can be omitted as ::.
(Only one place).
IEEE802.11k/v You can specify whether or not to enable IEEE802.11k/v.
Displayed only when the wireless LAN function is available.
IEEE802.11r You can specify whether or not to enable IEEE802.11r.
Displayed only when the wireless LAN function is available.
Wi-Fi
You can check the Wi-Fi or Wi-Fi Direct connection status.
To display the Wi-Fi Direct status, click Wi-Fi Direct tab.
Note:
For models that support Wi-Fi, this item is displayed when the Wireless LAN Interface is installed.
❏ Setup button
When the Setup button is clicked, the Wi-Fi setup (infrastructure mode) screen is displayed.
❏ Disable Wi-Fi button
When the Disable Wi-Fi button is clicked, the Wi-Fi (infrastructure mode) function is disabled.
If you used to use Wi-Fi (wireless LAN) but no longer need to do so due to a change in connection mode and so
on, by removing unnecessary Wi-Fi signals, you can also reduce the load on the printer's standby power usage.
Note:
You can also set up from the printer's control panel.
Settings > General Settings > Network Settings
Conguring Wired LAN Settings
1. Enter the printer's IP address into a browser to access Web Cong.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
Administrator Information
>
Managing the Printer
>
Managing the Network Connection
187
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2. Enter the administrator password to log in as an administrator.
3.
Select in the following order.
Network tab >Wired LAN
4. Set each item.
❏ Link Speed & Duplex
Select the communication mode from the list.
❏ IEEE 802.3az
You can specify whether or not to enable IEEE 802.3az.
5. Click Next.
A conrmation message is displayed.
6. Click OK.
e printer is updated.
Conguring Wi-Fi Direct Settings
You can check or congure the Wi-Fi Direct Settings.
Note:
For models that support Wi-Fi, this item is displayed when the Wireless LAN Interface is installed.
1. Enter the printer's IP address into a browser to access Web
Cong
.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2. Enter the administrator password to log in as an administrator.
3. Select in the following order.
Network tab >Wi-Fi Direct
4.
Sets each item.
❏ Wi-Fi Direct
You can specify whether or not to enable the Wi-Fi Direct.
❏ SSID
You can change the SSID (Network Name).whether or not to enable
❏ Password
When changing the Wi- Direct password, enter a new password.
❏ Frequency Range
Select the frequency range to be used in Wi-Fi Direct.
Administrator Information
>
Managing the Printer
>
Managing the Network Connection
188
❏ IP Address
Select the IP Address setting method from Auto or Manual.
5. Click Next.
A conrmation message is displayed.
Note:
To reset the Wi-Fi Direct settings, click the Restore Default Settings button.
6. Click OK.
e printer is updated.
Administrator Settings
Changing the Administrator Password Using Web Cong
You can set the administrator password using Web Cong.
Changing the password prevents unauthorized reading or
modication
of the information stored on the device,
such as ID, password, network settings, etc. It also reduces a wide range of security risks, such as information leaks
in network environments and security policies.
1. Enter the printer's IP address into a browser to access Web Cong.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2. Enter the administrator password to log in as an administrator.
3. Select in the following order.
Product Security tab > Change Administrator Password
4. Enter the current password in Current password.
5.
Enter the new password in New Password and in
Conrm
New Password. Enter the user name, if necessary.
6. Click OK .
Note:
To restore the administrator password to the initial password, click Restore Default Settings on the Change
Administrator Password screen.
Related Information
& “Application for Conguring Printer Operations (Web Cong)” on page 148
Disabling the External Interface
You can disable the interface that is used to connect the device to the printer. Make the restriction settings to
restrict printing other than via network.
Administrator Information
>
Managing the Printer
>
Disabling the External Interface
189
Note:
You can also make the restriction settings on the printer's control panel.
❏ PC Connection via USB : Settings > General Settings > Printer Settings > PC Connection via USB
1. Access Web Cong and select the Product Security tab > External Interface.
2. Select Disable on the functions you want to set.
Select Enable when you want to cancel controlling.
PC Connection via USB
You can restrict the usage of the USB connection from the computer. If you want to restrict it, select Disable.
3.
Click OK.
4. Check that the disabled port cannot be used.
PC Connection via USB
If the driver was installed on the computer
Connect the printer to the computer using a USB cable, and then conrm that the printer does not print.
If the driver was not installed on the computer
Windows:
Open the device manager and keep it, connect the printer to the computer using a USB cable, and then
conrm
that the device manager's display contents stays unchanged.
Mac OS:
Connect the printer to the computer using a USB cable, and then conrm that the printer is not listed if you
want to add the printer from Printers & Scanners.
Related Information
& “Application for
Conguring
Printer Operations (Web
Cong
)” on page 148
Monitoring a Remote Printer
Checking Information for a Remote Printer
You can check the following information of the operating printer from Status by using Web
Cong
.
❏ Product Status
Check the status, cloud service, product number, MAC address, etc.
❏ Network Status
Check the information of the network connection status, IP address, DNS server, etc.
❏ Usage Status
Check the
rst
day of printings, printed pages, printing count for each language, etc.
❏ Hardware Status
Check the status of each function of the printer.
Administrator Information
>
Managing the Printer
>
Monitoring a Remote Printer
190
❏ Panel Snapshot
Display a screen image snapshot that is displayed on the control panel of the device.
Related Information
& “Application for Conguring Printer Operations (Web Cong)” on page 148
Encrypting the Password
Password encryption allows you to encrypt
condential
information (all passwords,
certicate
private keys) stored
in the printer.
1. Enter the printer's IP address into a browser to access Web
Cong
.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2. Enter the administrator password to log in as an administrator.
3. Select in the following order.
Product Security tab > Password Encryption
4. Select ON to enable encryption.
5. Click OK.
Enabling Program Verication on Start Up
If you enable the Program Verication feature, the printer performs verication at start up to check if
unauthorized third parties have tampered with the program. If any issues are detected, the printer does not start.
1. Enter the printer's IP address into a browser to access Web Cong.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2. Enter the administrator password to log in as an administrator.
3. Select in the following order.
Product Security tab > Program Verication on Start Up
4.
Select ON to enable Program Verication on Start Up.
5. Click OK.
Administrator Information
>
Managing the Printer
>
Enabling Program Verication on Start Up
191
Backing Up the Settings
You can export the setting value set from Web Cong to the le. You can use it for backing up the setting values,
replacing the printer, etc.
e exported le cannot be edited because it is exported as a binary le.
Export the settings
Export the setting for the printer.
1. Enter the printer's IP address into a browser to access Web Cong.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2.
Enter the administrator password to log in as an administrator.
3. Select in the following order.
Device Management tab > Export and Import Setting Value > Export
4. Select the settings that you want to export.
Select the settings you want to export. If you select the parent category, subcategories are also selected.
However, subcategories that cause errors by duplicating within the same network (such as IP addresses and so
on) cannot be selected.
5. Enter a password to encrypt the exported le.
You need the password to import the le. Leave this blank if you do not want to encrypt the le.
6. Click Export.
c
Important:
If you want to export the printer’s network settings such as the device name and IPv6 address, select Enable to
select the individual settings of device and select more items. Only use the selected values for the replacement
printer.
Related Information
& “Application for
Conguring
Printer Operations (Web
Cong
)” on page 148
Import the settings
Import the exported Web
Cong
le
to the printer.
c
Important:
When importing values that include individual information such as a printer name or IP address, make sure the
same IP address does not exist on the same network.
Administrator Information
>
Managing the Printer
>
Backing Up the Settings
192
1. Enter the printer's IP address into a browser to access Web Cong.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2. Enter the administrator password to log in as an administrator.
3. Select in the following order.
Device Management tab > Export and Import Setting Value > Import
4. Select the exported le, and then enter the encrypted password.
5. Click Next.
6. Select the settings that you want to import, and then click Next.
7. Click OK.
e settings are applied to the printer.
Related Information
& “Application for Conguring Printer Operations (Web Cong)” on page 148
Advanced Security Settings
is
section explains advanced security features.
Security Settings and Prevention of Danger
When a printer is connected to a network, you can access it from a remote location. In addition, many people can
share the printer, which is helpful in improving operational eciency and convenience. However, risks such as
illegal access, illegal use, and tampering with data are increased. If you use the printer in an environment where
you can access the Internet, the risks are even higher.
For printers that do not have access protection from the outside, it will be possible to read the print job logs that
are stored in the printer from the Internet.
In order to avoid this risk, Epson printers have a variety of security technologies.
Set the printer as necessary according to the environmental conditions that have been built with the customer's
environment information.
Name Feature type What to set What to prevent
Control of protocol Controls the protocols and
services to be used for
communication between
printers and computers, and
it enables and disables
features.
A protocol or service that is
applied to features allowed or
prohibited separately.
Reducing security risks that
may occur through
unintended use by
preventing users from using
unnecessary functions.
Administrator Information
>
Advanced Security Settings
>
Security Settings and Prevention of Danger
193
Name Feature type What to set What to prevent
SSL/TLS
communications
The communication content
is encrypted with SSL/TLS
communications when
accessing to the Epson server
on the Internet from the
printer, such as
communicating to the
computer via web browser,
using Epson Connect, and
updating rmware.
Obtain a CA-signed
certicate, and then import it
to the printer.
Clearing an identication of
the printer by the CA-signed
certication prevents
impersonation and
unauthorized access. In
addition, communication
contents of SSL/TLS are
protected, and it prevents the
leakage of contents for
printing data and setup
information.
Related Information
& “SSL/TLS Communication with the Printer” on page 203
Protocol Setting Items
Bonjour Settings
Items Setting value and Description
Use Bonjour Select this to search for or use devices through Bonjour.
Bonjour Name Displays the Bonjour name.
Bonjour Service Name Displays the Bonjour service name.
Location Displays the Bonjour location name.
Top Priority Protocol Select the top priority protocol for Bonjour print.
iBeacon Settings
Items Setting value and Description
Enable iBeacon Transmission Select this to enable the iBeacon transmission function.
SLP Settings
Items Setting value and Description
Enable SLP Select this to enable the SLP function.
This is used such as network searching in EpsonNet Cong.
WSD Settings
Items Setting value and Description
Enable WSD Select this to enable adding devices using WSD, and print
from the WSD port. If you do not want this product to search
for devices, disable this item and disable the Enable IPP
item.
Administrator Information
>
Advanced Security Settings
>
Protocol Setting Items
194
Items Setting value and Description
Printing Timeout (sec) Enter the communication timeout value for WSD printing
between 3 to 3,600 seconds.
Device Name Displays the WSD device name.
Location Displays the WSD location name.
LLTD Settings
Items Setting value and Description
Enable LLTD Select this to enable LLTD. The printer is displayed in the
Windows network map.
Device Name Displays the LLTD device name.
LLMNR Settings
Items Setting value and Description
Enable LLMNR Select this to enable LLMNR. You can use name resolution
without NetBIOS even if you cannot use DNS.
LPR Settings
Items Setting value and Description
Allow LPR Port Printing Select to allow printing from the LPR port.
Printing Timeout (sec) Enter the timeout value for LPR printing between 0 to 3,600
seconds. If you do not want to timeout, enter 0.
RAW(Port9100) Settings
Items Setting value and Description
Allow RAW(Port9100) Printing Select to allow printing from the RAW port (Port 9100).
Printing Timeout (sec) Enter the timeout value for RAW (Port 9100) printing be-
tween 0 to 3,600 seconds. If you do not want to timeout, en-
ter 0.
IPP Settings
Items Setting value and Description
Enable IPP Select to enable IPP communication. When enabled, you will
be able to print over the Internet. It is also displayed when
searching for devices on the network. Only printers that sup-
port IPP are displayed.
Allow Non-secure Communication Select Allowed to allow the printer to communicate without
any security measures (IPP).
Administrator Information
>
Advanced Security Settings
>
Protocol Setting Items
195
Items Setting value and Description
Communication Timeout (sec) Enter the timeout value for IPP printing between 0 to 3,600
seconds.
URL(Network) Displays IPP URLs (http and https) when the printer is con-
nected to the network. The URL is a combined value of the
printer’s IP address, Port number, and IPP printer name.
URL(Wi-Fi Direct) Displays IPP URLs (http and https) when the printer is con-
nected by Wi-Fi Direct. The URL is a combined value of the
printer’s IP address, Port number, and IPP printer name.
Printer Name Displays the IPP printer name.
Location Displays the IPP location.
SNMPv1/v2c Settings
Items Setting value and Description
Enable SNMPv1 SNMPv1 is enabled when the box is checked.
Enable SNMPv2c SNMPv2c is enabled when the box is checked.
Access Authority Set the access authority when SNMPv1 or SNMPv2c is ena-
bled. Select Read Only or Read/Write.
Community Name (Read Only) Enter 0 to 32 ASCII (0x20 to 0x7E) characters.
Community Name (Read/Write) Enter 0 to 32 ASCII (0x20 to 0x7E) characters.
Allow access from Epson tools Set whether or not to allow information to be written by Ep-
son tools such a Epson Device Admin.
SNMPv3 Settings
Items Setting value and Description
Enable SNMPv3 SNMPv3 is enabled when the box is checked.
User Name Enter between 1 and 32 characters using 1 byte characters.
Authentication Settings
Algorithm Select an algorithm for an authentication for SNMPv3.
Password Enter the password for an authentication for SNMPv3.
Enter between 8 and 32 characters in ASCII (0x20-0x7E). If
you do not specify this, leave it blank.
Conrm Password Enter the password you congured for conrmation.
Encryption Settings
Administrator Information
>
Advanced Security Settings
>
Protocol Setting Items
196
Items Setting value and Description
Algorithm Select an algorithm for an encryption for SNMPv3.
Password Enter the password for an encryption for SNMPv3.
Enter between 8 and 32 characters in ASCII (0x20-0x7E). If
you do not specify this, leave it blank.
Conrm Password Enter the password you congured for conrmation.
Context Name Enter within 32 characters or less in Unicode (UTF-8). If you
do not specify this, leave it blank. The number of characters
that can be entered varies depending on the language.
Using a Digital Certicate
About Digital Certication
❏ CA-signed Certicate
is is a certicate signed by the CA (Certicate Authority.) You can obtain it to apply to the Certicate
Authority. is certicate certies the existence of the printer is and used for SSL/TLS communication so that
you can ensure the safety of data communication.
❏ CA Certicate
is is a certicate that is in chain of the CA-signed Certicate, also called the intermediate CA certicate. It is
used by the web browser to validate the path of the printer's
certicate
when accessing the server of the other
party or Web Cong.
For the CA Certicate, set when to validate the path of server certicate accessing from the printer. For the
printer, set to certify the path of the CA-signed Certicate for SSL/TLS connection.
You can obtain the CA certicate of the printer from the Certication Authority where the CA certicate is
issued.
Also, you can obtain the CA
certicate
used to validate the server of the other party from the
Certication
Authority that issued the CA-signed Certicate of the other server.
❏ Self-signed Certicate
is is a certicate that the printer signs and issues itself. It is also called the root certicate. Because the issuer
certies
itself, it is not reliable and cannot prevent impersonation.
Use it when making the security setting and performing simple SSL/TLS communication without the CA-
signed Certicate.
If you use this certicate for an SSL/TLS communication, a security alert may be displayed on a web browser
because the certicate is not registered on a web browser. You can use the Self-signed Certicate only for an
SSL/TLS communication.
Related Information
& “Conguring a CA-signed Certicate” on page 198
& “Updating a Self-signed Certicate” on page 201
& “Conguring a CA Certicate” on page 201
Administrator Information
>
Advanced Security Settings
>
Using a Digital Certicate
197
Conguring a CA-signed Certicate
Obtaining a CA-signed
Certicate
To obtain a CA-signed certicate, create a CSR (Certicate Signing Request) and apply it to certicate authority.
You can create a CSR using Web
Cong
and a computer.
Follow the steps to create a CSR and obtain a CA-signed certicate using Web Cong. When creating a CSR using
Web Cong, a certicate is the PEM/DER format.
1. Access Web Cong, and then select the Network Security tab > SSL/TLS > Certicate.
2.
Click Generate of CSR.
A CSR creating page is opened.
3. Enter a value for each item.
Note:
Available key length and abbreviations vary by a certicate authority. Create a request according to rules of each
certicate authority.
4. Click OK.
A completion message is displayed.
5. Select the Network Security tab > SSL/TLS > Certicate.
6. Click one of the download buttons of CSR according to a specied format by each certicate authority to
download a CSR to a computer.
c
Important:
Do not generate a CSR again. If you do so, you may not be able to import an issued CA-signed Certicate.
7. Send the CSR to a certicate authority and obtain a CA-signed Certicate.
Follow the rules of each
certicate
authority on sending method and form.
8. Save the issued CA-signed Certicate to a computer connected to the printer.
Obtaining a CA-signed Certicate is complete when you save a certicate to a destination.
Related Information
& “Application for Conguring Printer Operations (Web Cong)” on page 148
CSR Setting Items
Items Settings and Explanation
Key Length Select a key length for a CSR.
Administrator Information
>
Advanced Security Settings
>
Using a Digital Certicate
198
Items Settings and Explanation
Common Name You can enter between 1 and 128 characters. If this is an IP address, it should be a
static IP address. You can enter 1 to 5 IPv4 addresses, IPv6 addresses, host names,
FQDNs by separating them with commas.
The rst element is stored to the common name, and other elements are stored to
the alias eld of the certicate subject.
Example:
Printer's IP address : 192.0.2.123, Printer name : EPSONA1B2C3
Common Name : EPSONA1B2C3,EPSONA1B2C3.local,192.0.2.123
Organization/ Organizational Unit/
Locality/ State/Province
You can enter between 0 and 64 characters in ASCII (0x20-0x7E). You can divide
distinguished names with commas.
Country Enter a country code in two-digit number specied by ISO-3166.
Sender's Email Address You can enter the sender's email address for the mail server setting. Enter the
same email address as the Sender's Email Address for the Network tab > Email
Server > Basic.
Related Information
& “Obtaining a CA-signed Certicate” on page 198
Importing a CA-signed Certicate
c
Important:
❏ Make sure that the printer’s date and time is set correctly.
❏ If you obtain a certicate using a CSR created from Web Cong, you can import a certicate one time.
1. Access Web Cong and then select the Network Security tab > SSL/TLS > Certicate.
2. Click Import
A certicate importing page is opened.
3. Enter a value for each item.
Depending on where you create a CSR and the le format of the certicate, required settings may vary. Enter
values to required items according to the following.
❏ A certicate of the PEM/DER format obtained from Web Cong
❏ Private Key: Do not congure because the printer contains a private key.
❏ Password: Do not
congure.
❏ CA Certicate 1/CA Certicate 2: Optional
❏ A
certicate
of the PEM/DER format obtained from a computer
❏ Private Key: You need to set.
❏ Password: Do not congure.
❏ CA
Certicate
1/CA
Certicate
2: Optional
Administrator Information
>
Advanced Security Settings
>
Using a Digital Certicate
199
❏ A certicate of the PKCS#12 format obtained from a computer
❏ Private Key: Do not congure.
❏ Password: Optional
❏ CA
Certicate
1/CA
Certicate
2: Do not
congure.
4. Click OK.
A completion message is displayed.
Note:
Click Conrm to verify the certicate information.
Related Information
& “Application for Conguring Printer Operations (Web Cong)” on page 148
CA-signed Certicate Importing Setting Items
Items Settings and Explanation
Server Certicate Select a certicate’s format.
Private Key If you obtain a certicate of the PEM/DER format by using a CSR created from a
computer, specify a private key le that is match a certicate.
Password If the le format is Certicate with Private Key (PKCS#12), enter the password
for encrypting the private key that is set when you obtain the certicate.
CA Certicate 1 If your certicate’s format is Certicate (PEM/DER), import a certicate of a
certicate authority that issues a CA-signed Certicate used as server certicate.
Specify a
le
if you need.
CA Certicate 2 If your certicate’s format is Certicate (PEM/DER), import a certicate of a
certicate authority that issues CA Certicate 1. Specify a le if you need.
Related Information
& “Importing a CA-signed Certicate” on page 199
Deleting a CA-signed Certicate
You c a n d e l e t e an imp or te d
certicate
when the
certicate
has expired or when an encrypted connection is no
longer necessary.
c
Important:
If you obtain a
certicate
using a CSR created from Web
Cong
, you cannot import a deleted
certicate
again. In
this case, create a CSR and obtain a certicate again.
1. Access Web Cong, and then select the Network Security tab > SSL/TLS > Certicate.
2. Click Delete.
3. Conrm that you want to delete the certicate in the message displayed.
Administrator Information
>
Advanced Security Settings
>
Using a Digital Certicate
200
Related Information
& “Application for Conguring Printer Operations (Web Cong)” on page 148
Updating a Self-signed Certicate
Because the Self-signed
Certicate
is issued by the printer, you can update it when it has expired or when the
content described changes.
1. Enter the printer's IP address into a browser to access Web
Cong
.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2. Enter the administrator password to log in as an administrator.
3. Select in the following order.
Network Security tab > SSL/TLS > Certicate
4. Click Update.
5.
Enter Common Name.
You can enter up to 5 IPv4 addresses, IPv6 addresses, host names, FQDNs between 1 to 128 characters and
separating them with commas. e rst parameter is stored to the common name, and the others are stored to
the alias
eld
for the subject of the
certicate.
Example:
Printer's IP address : 192.0.2.123, Printer name : EPSONA1B2C3
Common name : EPSONA1B2C3,EPSONA1B2C3.local,192.0.2.123
6. Specify a validity period for the certicate.
7. Click Next.
A conrmation message is displayed.
8. Click OK.
e printer is updated.
Note:
You can check the certicate information from Network Security tab > SSL/TLS > Certicate > Self-signed Certicate
and click Conrm.
Related Information
& “Application for Conguring Printer Operations (Web Cong)” on page 148
Conguring a CA Certicate
When you set the CA Certicate, you can validate the path to the CA certicate of the server that the printer
accesses. is can prevent impersonation.
Administrator Information
>
Advanced Security Settings
>
Using a Digital Certicate
201
You can obtain the CA Certicate from the Certication Authority where the CA-signed Certicate is issued.
Importing a CA Certicate
Import the CA Certicate to the printer.
1. Enter the printer's IP address into a browser to access Web Cong.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2. Enter the administrator password to log in as an administrator.
3. Select in the following order.
Network Security tab > CA Certicate
4. Click Import.
5. Specify the CA Certicate you want to import.
6.
Click OK.
When importing is complete, you are returned to the CA Certicate screen, and the imported CA Certicate is
displayed.
Related Information
& “Application for
Conguring
Printer Operations (Web
Cong
)” on page 148
Deleting a CA Certicate
You can delete the imported CA Certicate.
1. Enter the printer's IP address into a browser to access Web Cong.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2. Enter the administrator password to log in as an administrator.
3. Select in the following order.
Network Security tab > CA Certicate
4. Click Delete next to the CA Certicate that you want to delete.
5.
Conrm
that you want to delete the
certicate
in the message displayed.
6. Click Reboot Network, and then check that the deleted CA Certicate is not listed on the updated screen.
Administrator Information
>
Advanced Security Settings
>
Using a Digital Certicate
202
Related Information
& “Application for Conguring Printer Operations (Web Cong)” on page 148
SSL/TLS Communication with the Printer
When the server certicate is set using SSL/TLS (Secure Sockets Layer/Transport Layer Security) communication
to the printer, you can encrypt the communication path between computers. Do this if you want to prevent remote
and unauthorized access.
Conguring Basic SSL/TLS Settings
If the printer supports the HTTPS server feature, you can use an SSL/TLS communication to encrypt
communications. You can congure and manage the printer using Web Cong while ensuring security.
Congure
encryption strength and redirect feature.
1. Enter the printer's IP address into a browser to access Web Cong.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2. Enter the administrator password to log in as an administrator.
3. Select in the following order.
Network Security tab > SSL/TLS > Basic
4. Select a value for each item.
❏ Encryption Strength
Select the level of encryption strength.
❏ Redirect HTTP to HTTPS
Select enable or disable. e default value is "Enable".
❏ TLS 1.0
Select enable or disable. e default value is "Disable".
❏ TLS.1.1
Select enable or disable. e default value is "Disable".
❏ TLS.1.2
Select enable or disable. e default value is "Enable".
5. Click Next.
A conrmation message is displayed.
6. Click OK.
e printer is updated.
Administrator Information
>
Advanced Security Settings
>
SSL/TLS Communication with the Printer
203
Related Information
& “Application for Conguring Printer Operations (Web Cong)” on page 148
Conguring a Server Certicate for the Printer
1. Enter the printer's IP address into a browser to access Web Cong.
Enter the printer's IP address from a computer that is connected to the same network as the printer.
You can check the IP address of the printer from the following menu.
Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status
2.
Enter the administrator password to log in as an administrator.
3. Select in the following order.
Network Security tab > SSL/TLS > Certicate
4. Specify a certicate to use on Server Certicate.
❏ Self-signed Certicate
A self-signed certicate has been generated by the printer. If you do not obtain a CA-signed certicate,
select this.
❏ CA-signed
Certicate
If you obtain and import a CA-signed
certicate
in advance, you can specify this.
5. Click Next.
A conrmation message is displayed.
6. Click OK.
e
printer is updated.
Related Information
& “Application for
Conguring
Printer Operations (Web
Cong
)” on page 148
& “Conguring a CA-signed Certicate” on page 198
& “Updating a Self-signed Certicate” on page 201
Solving Problems for Advanced Security
Problems Using Network Security Features
Cannot Create the Secure IPP Printing Port
The correct certicate is not specied as the server certicate for SSL/TLS communication.
If the specied certicate is not correct, creating a port may fail. Make sure you are using the correct certicate.
Administrator Information
>
Advanced Security Settings
>
Solving Problems for Advanced Security
204
The CA certicate is not imported to the computer accessing the printer.
If a CA certicate is not imported to the computer, creating a port may fail. Make sure a CA certicate is imported.
Related Information
& “Conguring a Server Certicate for the Printer” on page 204
Problems on Using a Digital Certicate
Cannot Import a CA-signed
Certicate
CA-signed Certicate and the information on the CSR do not match.
If the CA-signed Certicate and CSR do not have the same information, the CSR cannot be imported. Check the
following:
❏ Are you trying to import the certicate to a device that does not have the same information?
Check the information of the CSR and then import the certicate to a device that has the same information.
❏ Did you overwrite the CSR saved into the printer
aer
sending the CSR to a
certicate
authority?
Obtain the CA-signed
certicate
again with the CSR.
CA-signed Certicate is more than 5KB.
You cannot import a CA-signed Certicate that is more than 5KB.
The password for importing the certicate is incorrect.
Enter the correct password. If you forget the password, you cannot import the certicate. Re-obtain the CA-signed
Certicate.
Related Information
& “Importing a CA-signed Certicate” on page 199
Cannot Update a Self-Signed
Certicate
The Common Name has not been entered.
Common Name must be entered.
Unsupported characters have been entered to Common Name.
Enter between 1 and 128 characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E).
A comma or space is included in the common name.
If a comma is entered, the Common Name is divided at that point. If only a space is entered before or
aer
a
comma, an error occurs.
Administrator Information
>
Advanced Security Settings
>
Solving Problems for Advanced Security
205
Related Information
& “Updating a Self-signed Certicate” on page 201
Cannot Create a CSR
The Common Name has not been entered.
e Common Name must be entered.
Unsupported characters have been entered to Common Name, Organization, Organizational Unit,
Locality, and State/Province.
Enter characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E).
A comma or space is included in the Common Name.
If a comma is entered, the Common Name is divided at that point. If only a space is entered before or
aer
a
comma, an error occurs.
Related Information
& “Obtaining a CA-signed Certicate” on page 198
Warning Relating to a Digital
Certicate
Appears
Messages Cause/What to do
Enter a Server Certicate. Cause:
You have not selected a le to import.
What to do:
Select a le and click Import.
CA Certicate 1 is not entered. Cause:
CA certicate 1 is not entered and only CA certicate 2 is entered.
What to do:
Import CA
certicate
1
rst.
Invalid value below. Cause:
Unsupported characters are contained in the le path and/or password.
What to do:
Make sure that the characters are entered correctly for the item.
Invalid date and time. Cause:
Date and time for the printer have not been set.
What to do:
Set date and time using Web Cong, EpsonNet Cong or the printer's control
panel.
Administrator Information
>
Advanced Security Settings
>
Solving Problems for Advanced Security
206
Messages Cause/What to do
Invalid password. Cause:
The password set for CA certicate and entered password do not match.
What to do:
Enter the correct password.
Invalid le. Cause:
You are not importing a certicate le in X509 format.
What to do:
Make sure that you are selecting the correct certicate sent by a trusted certicate
authority.
Cause:
The le you have imported is too large. The maximum le size is 5KB.
What to do:
If you select the correct le, the certicate might be corrupted or fabricated.
Cause:
The chain contained in the certicate is invalid.
What to do:
For more information on the
certicate,
see the website of the
certicate
authority.
Cannot use the Server Certicates that
include more than three CA
certicates.
Cause:
The certicate le in PKCS#12 format contains more than 3 CA certicates.
What to do:
Import each
certicate
as converting from PKCS#12 format to PEM format, or
import the certicate le in PKCS#12 format that contains up to 2 CA certicates.
The certicate has expired. Check if the
certicate is valid, or check the date
and time on your printer.
Cause:
The certicate is out of date.
What to do:
❏ If the certicate is out of date, obtain and import the new certicate.
❏ If the certicate is not out of date, make sure the printer's date and time are set
correctly.
Administrator Information
>
Advanced Security Settings
>
Solving Problems for Advanced Security
207
Messages Cause/What to do
Private key is required. Cause:
There is no paired private key with the certicate.
What to do:
❏ If the certicate is the PEM/DER format and it is obtained from a CSR using a
computer, specify the private key
le.
❏ If the certicate is the PKCS#12 format and it is obtained from a CSR using a
computer, create a le that contains the private key.
Cause:
You have re-imported the PEM/DER certicate obtained from a CSR using Web
Cong.
What to do:
If the certicate is the PEM/DER format and it is obtained from a CSR using Web
Cong
, you can only import it once.
Setup failed. Cause:
Cannot nish the conguration because the communication between the printer
and computer failed or the le cannot be read by some errors.
What to do:
After checking the
specied
le
and communication, import the
le
again.
Related Information
& “About Digital Certication” on page 197
Delete a CA-signed Certicate by Mistake
There is no backup
le
for the CA-signed
certicate.
If you have the backup le, import the certicate again.
If you obtain a
certicate
using a CSR created from Web
Cong
, you cannot import a deleted
certicate
again.
Create a CSR and obtain a new
certicate.
Administrator Information
>
Advanced Security Settings
>
Solving Problems for Advanced Security
208
Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance.
e
following Epson support list is based on the country of sale. Some products may not be sold in your current
location, so be sure to contact Epson support for the area in which you purchased your product.
If Epson support for your area is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏ Product serial number
(e
label attachment position depends on the product; it may be on the back, the open side of the cover, or the
bottom.)
❏ Product model
❏ Product
soware
version
(Click About, Version Info, or a similar button in the product
soware.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the
soware
applications you normally use with your product
Note:
Depending on the product, network settings may be stored in the product's memory. Due to breakdown or repair of a
product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings
even during a warranty period. We recommend that you make your own backup data or take notes.
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Taiwan
210
World Wide Web
http://www.epson.com.tw
Information on product
specications,
drivers for download, and products enquiry are available.
Epson HelpDesk
Phone: +886-2-2165-3138
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Repair service center:
http://www.tekcare.com.tw/branchMap.page
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,
we provide the following sources for obtaining information:
Internet URL
http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e
site provides a download area for drivers, Epson contact points, new product information and technical support (e-
mail).
Epson Helpdesk
Phone: 1300-361-054
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem.
is
information includes your Epson product manuals, type of
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
Epson recommends retaining product packaging for future transportation.
Help for Users in New Zealand
Epson New Zealand wishes to provide you with a high level of customer service. In addition to your product
documentation, we provide the following sources for obtaining information:
Where to Get Help
>
Contacting Epson Support
>
Help for Users in New Zealand
211
Internet URL
http://www.epson.co.nz
Access the Epson New Zealand World Wide Web pages. Worth taking your modem here for the occasional surf!
e site provides a download area for drivers, Epson contact points, new product information and technical
support (e-mail).
Epson Helpdesk
Phone: 0800 237 766
Epson Helpdesk is provided as a
nal
backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem. is information includes your Epson product documentation, type of
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
Epson recommends retaining product packaging for future transportation.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web
http://www.epson.com.sg
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problem troubleshooting
❏ Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.th
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.
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Epson Call Centre
Phone: 66-2460-9699
Email: [email protected]
Our Call Centre team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Service Center
27 Yen Lang, Trung Liet Ward, Dong Da District, Ha Noi City. Tel: +84 24 7300 0911
38 Le Dinh Ly, ac Gian Ward, anh Khe District, Da Nang. Tel: +84 23 6356 2666
194/3 Nguyen Trong Tuyen, Ward 8, Phu Nhuan Dist., HCMC. Tel: +84 28 7300 0911
31 Phan Boi Chau, Ward 14, Binh anh District, HCMC. Tel: +84 28 35100818
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.id
❏ Information on product
specications,
drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Phone: 1500-766 (Indonesia Only)
Email: customer.c[email protected].id
Our Hotline team can help you with the following over the phone or email:
❏ Sales enquiries and product information
❏ Technical suppor t
Help for Users in Hong Kong
To obtain technical support as well as other aer-sales services, users are welcome to contact Epson Hong Kong
Limited.
Internet Home Page
http://www.epson.com.hk
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Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
❏ Latest versions of Epson product drivers
Technical Support Hotline
You can also contact our technical sta at the following telephone and fax numbers:
Phone: 852-2827-8911
Fax: 852-2827-4383
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.my
❏ Information on product specications, drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Call Centre
Phone: 1800-81-7349 (Toll Free)
Email: websuppo[email protected]m.my
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair services and warranty
Epson Malaysia Sdn Bhd (Head Oce)
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088
Help for Users in India
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.in
Information on product specications, drivers for download, and products enquiry are available.
Toll Free Helpline
For Service, Product information or to order consumables -
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18004250011 / 186030001600 / 1800123001600 (9AM – 6PM)
Email
calllog@epson–india.in
WhatsApp
+91 96400 00333
Help for Users in the Philippines
To obtain technical support as well as other
aer
sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone, fax numbers and e-mail address below:
World Wide Web
http://www.epson.com.ph
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
Epson Philippines Customer Care
Toll Free: (PLDT) 1-800-1069-37766
Toll Free: (Digitel) 1-800-3-0037766
Metro Manila: +632-8441-9030
Web Site: https://www.epson.com.ph/contact
E-mail: customercare@epc.epson.com.ph
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Our Customer Care team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Epson Philippines Corporation
Trunk Line: +632-8706-2609
Fax: +632-8706-2663 / +632-8706-2665
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