WF-C5310/WF-C5390 User's Guide
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Contents
WF-C5310/WF-C5390 User's Guide.......................................................................................................... 13
Product Basics .......................................................................................................................................... 14
Installing or Using Optional Parts ....................................................................................................... 14
Optional Accessories and Replacement Parts .............................................................................. 14
Installing the Optional Paper Cassette Units ................................................................................. 15
Enabling the Optional Paper Cassettes - Windows................................................................... 21
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows..................... 23
Enabling the Optional Paper Cassettes - Mac .......................................................................... 24
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac............................. 25
Product Parts Locations ..................................................................................................................... 26
Product Parts - Front ..................................................................................................................... 27
Product Parts - Inside .................................................................................................................... 29
Product Parts - Back...................................................................................................................... 30
Using the Control Panel ..................................................................................................................... 31
Control Panel Buttons and Lights .................................................................................................. 31
The LCD Screen ....................................................................................................................... 32
Status Icon Information ............................................................................................................. 33
Navigating the LCD Screen....................................................................................................... 34
Entering Characters on the LCD Screen................................................................................... 35
Viewing Animations................................................................................................................... 36
Changing LCD Screen Language.................................................................................................. 37
Selecting the Date and Time ......................................................................................................... 37
Adjusting the Screen Brightness.................................................................................................... 38
Turning Off the Operation Time Out Setting .................................................................................. 39
Checking for Software Updates.......................................................................................................... 39
Using Power Saving Settings ............................................................................................................. 40
Changing the Sleep Timer Settings ............................................................................................... 40
Changing the Power Off Timer Settings ........................................................................................ 41
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 41
Setting Up Epson Connect Services.............................................................................................. 41
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Using Epson Email Print ............................................................................................................... 42
Using Epson Remote Print ........................................................................................................... 43
Using the Epson Smart Panel Mobile App.......................................................................................... 43
Using AirPrint .................................................................................................................................... 44
Setting Up Printing on a Chromebook ................................................................................................ 45
Android Printing Using the Epson Print Enabler ................................................................................ 45
Using the Mopria Print Service .......................................................................................................... 46
Voice-activated Printing ..................................................................................................................... 46
Wi-Fi or Wired Networking........................................................................................................................ 48
Network Security Recommendations ................................................................................................. 48
Wi-Fi Infrastructure Mode Setup......................................................................................................... 49
Selecting Wireless Network Settings from the Control Panel ........................................................ 50
Wi-Fi Direct Mode Setup .................................................................................................................... 51
Connecting to a Mobile Device ...................................................................................................... 52
Modifying the Wi-Fi Direct Network Name or Password ................................................................ 53
Wi-Fi Protected Setup (WPS)............................................................................................................. 54
Using WPS to Connect to a Network ............................................................................................. 55
Printing a Network Status Sheet......................................................................................................... 55
Printing a Network Connection Report ............................................................................................... 55
Network Connection Report Codes and Messages....................................................................... 56
Configuring Email Server Settings...................................................................................................... 62
Email Server Settings .................................................................................................................... 63
Changing or Updating Network Connections ..................................................................................... 64
Changing a USB Connection to a Wi-Fi Connection...................................................................... 64
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 64
Connecting to a New Wi-Fi Router ................................................................................................ 65
Disabling Wi-Fi Features ............................................................................................................... 66
Enabling PCL or PostScript Printing ....................................................................................................... 67
Installing the PCL Driver - Windows .................................................................................................. 67
Installing the PostScript (PS3) Printer Software - Windows ............................................................... 69
Installing the PostScript (PS3) Printer Software - Mac ....................................................................... 69
Selecting PDL (Page Description Language) Settings ....................................................................... 70
PDL Print Configuration Options.................................................................................................... 70
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Selecting Printer Language and Interface Settings ............................................................................ 73
Printing Language and Interface Options ...................................................................................... 73
Printing a PCL or PS3 (PostScript) Status Sheet ............................................................................... 74
Loading Paper ........................................................................................................................................... 75
Loading Paper in the Paper Cassettes and Rear Paper Tray............................................................. 75
Paper Loading Capacity..................................................................................................................... 78
Double-sided Printing Capacity.......................................................................................................... 83
Compatible Epson Papers.................................................................................................................. 85
Paper or Media Type Settings - Printing Software.............................................................................. 87
Selecting the Paper Settings for Each Source - Control Panel ........................................................... 88
Paper Type Settings - Control Panel ............................................................................................. 88
Selecting Default Paper Settings - Administrator................................................................................ 89
Selecting the Default Printer Settings ............................................................................................ 90
Paper Source Settings Options................................................................................................. 90
Selecting the Universal Print Settings............................................................................................ 91
Universal Print Settings Options ............................................................................................... 91
Printing from a Computer ......................................................................................................................... 93
Printing with the Standard Epson Printer Software - Windows ........................................................... 93
Selecting Basic Print Settings - Windows ...................................................................................... 94
Paper Source Options - Windows ............................................................................................. 96
Print Quality Options - Windows ............................................................................................... 97
Multi-Page Printing Options - Windows..................................................................................... 97
Selecting Double-sided Printing Settings - Windows ..................................................................... 97
Double-sided Printing Options - Windows............................................................................... 100
Print Density Adjustments - Windows ..................................................................................... 101
Selecting Additional Layout and Print Options - Windows ........................................................... 101
Custom Color Correction Options - Windows.......................................................................... 104
Image Options and Additional Settings - Windows.................................................................. 105
Header/Footer Settings - Windows ......................................................................................... 106
Selecting a Printing Preset - Windows......................................................................................... 108
Selecting Extended Settings - Windows ...................................................................................... 109
Extended Settings - Windows ................................................................................................. 111
Printing Your Document or Photo - Windows............................................................................... 113
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Locking Printer Settings - Windows ............................................................................................. 113
Locked Setting Options........................................................................................................... 115
Entering a User ID and Password for Printing ............................................................................. 116
Selecting Default Print Settings - Windows.................................................................................. 118
Changing the Language of the Printer Software Screens ....................................................... 119
Changing Automatic Update Options .......................................................................................... 120
Printing with the Built-in Epson Driver - Windows 10 S..................................................................... 121
Selecting Print Settings - Windows 10 S...................................................................................... 121
Printing with the Epson Standard Printer Software - Mac................................................................. 125
Selecting Basic Print Settings - Mac ........................................................................................... 126
Paper Source Options - Mac................................................................................................... 129
Print Quality Options - Mac ..................................................................................................... 129
Selecting Page Setup Settings - Mac .......................................................................................... 130
Selecting Print Layout Options - Mac........................................................................................... 131
Selecting Double-sided Printing Settings - Mac........................................................................... 131
Double-sided Printing Options and Adjustments - Mac........................................................... 133
Selecting Printing Preferences - Mac .......................................................................................... 133
Printing Preferences - Mac...................................................................................................... 134
Printing Your Document or Photo - Mac ...................................................................................... 135
Checking Print Status - Mac.................................................................................................... 135
Printing from a Smartphone or Tablet............................................................................................... 136
Printing with the PCL Printer Software - Windows............................................................................ 137
Synchronizing Printer Settings - PCL Driver - Windows .............................................................. 137
Selecting Basic Print Settings - PCL Driver - Windows................................................................ 138
Selecting Default Print Settings - PCL Driver - Windows ............................................................. 140
Locking Printer Settings - PCL Driver - Windows......................................................................... 141
PCL Driver Locked Setting Options ........................................................................................ 143
Printing with the PostScript (PS3) Printer Software - Windows ........................................................ 144
Selecting Print Settings - PostScript Printer Software - Windows ................................................ 144
Selecting Default Print Settings - PostScript Printer Software - Windows.................................... 146
Printing with the PostScript (PS3) Printer Software - Mac ................................................................ 148
Selecting Basic Print Settings - PostScript Printer Software - Mac ............................................. 149
Cancelling Printing Using a Product Button...................................................................................... 153
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Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers ........................ 154
Ink Pack Safety Instructions ............................................................................................................. 154
Check Ink and Maintenance Box Status........................................................................................... 155
Checking Ink Status on the LCD Screen...................................................................................... 156
Checking Ink and Maintenance Box Status - Windows................................................................ 156
Checking Ink and Maintenance Box Status - Mac ....................................................................... 158
Purchase Epson Ink Packs and Maintenance Boxes ....................................................................... 159
Ink Supply Unit (Ink Pack) and Maintenance Box Part Numbers ................................................ 160
Removing and Installing Ink Packs................................................................................................... 160
Replacing the Maintenance Box....................................................................................................... 161
Replacing the Paper Feed Rollers ................................................................................................... 162
Resetting the Roller Counter on the LCD Screen............................................................................. 162
Printing with Black Ink and Expended Color Ink Packs .................................................................... 163
Printing with Expended Color Ink Packs - Windows .................................................................... 163
Printing with Expended Color Ink Packs - Mac ............................................................................ 164
Conserving Low Black Ink with Windows ......................................................................................... 165
Adjusting Print Quality............................................................................................................................ 167
Print Head Maintenance................................................................................................................... 167
Print Head Nozzle Check............................................................................................................. 167
Checking the Nozzles Using the Product Control Panel ......................................................... 167
Checking the Nozzles Using a Computer Utility...................................................................... 168
Print Head Cleaning .................................................................................................................... 170
Cleaning the Print Head Using the Product Control Panel ...................................................... 171
Cleaning the Print Head Using a Computer Utility................................................................... 172
Print Head Alignment ....................................................................................................................... 174
Aligning the Print Head Using the Product Control Panel ............................................................ 175
Adjusting the Print Quality Using the Product Control Panel........................................................ 175
Cleaning the Paper Guide ................................................................................................................ 176
Cleaning the Translucent Film.......................................................................................................... 177
Checking the Number of Sheets on the LCD Screen ....................................................................... 179
Cleaning and Transporting Your Product ............................................................................................. 181
Cleaning Your Product ..................................................................................................................... 181
Transporting Your Product ............................................................................................................... 182
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Administering Your Product................................................................................................................... 188
Accessing the Web Config Utility...................................................................................................... 188
Changing the Administrator Password in Web Config...................................................................... 189
Configuring Product Settings............................................................................................................ 190
Checking Status Information ....................................................................................................... 190
Managing the Network Connection.............................................................................................. 191
Network Settings..................................................................................................................... 192
Setting Control Panel Options ..................................................................................................... 196
Sending Email Notifications......................................................................................................... 196
Adjusting Power Saving Settings................................................................................................. 197
Importing and Exporting Product Settings ................................................................................... 197
Exporting Settings Using Web Config ..................................................................................... 198
Importing Settings Using Web Config ..................................................................................... 198
Updating Firmware Using Web Config ........................................................................................ 198
Synchronizing the Date and Time with a Time Server ................................................................. 199
Clearing the Internal Memory ...................................................................................................... 199
Enabling Periodic Cleaning ......................................................................................................... 200
Powering Off or Rebooting the Product Remotely ....................................................................... 200
Restoring Default Product Settings.............................................................................................. 201
Configuring Security Settings ........................................................................................................... 201
Connecting an Authentication Device.......................................................................................... 201
Restricting Features Available for Users ..................................................................................... 203
User Feature Restriction ......................................................................................................... 203
Configuring User Feature Restrictions .................................................................................... 203
Disabling the External Interface................................................................................................... 204
Setting Up Password Encryption ................................................................................................. 205
Working with Audit Logs .............................................................................................................. 205
Restricting PDL File Operations .................................................................................................. 206
Enabling Program Verification on Start Up .................................................................................. 206
Using Your Product on a Secure Network ........................................................................................ 206
Configuring Protocols and Services in Web Config ..................................................................... 206
Protocol Settings..................................................................................................................... 207
Configuring SSL/TLS Communication......................................................................................... 211
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Configuring SSL/TLS Settings ................................................................................................ 211
Configuring a Server Certificate for the Product...................................................................... 212
Configuring IPsec/IP Filtering ...................................................................................................... 212
About IPsec/IP Filtering .......................................................................................................... 213
Configuring the Default IPsec/IP Filtering Policy..................................................................... 213
Configuring the Group IPsec/IP Filtering Policies ................................................................... 213
IPsec/IP Filtering Policy Settings ............................................................................................ 214
IPsec/IP Filtering Configuration Examples.............................................................................. 218
Configuring an IPsec/IP Filtering Certificate ........................................................................... 219
Connecting the Product to an IEEE 802.1X Network................................................................... 220
Configuring an IEEE 802.1X Network ..................................................................................... 220
IEEE 802.1X Network Settings ............................................................................................... 221
Configuring a Certificate for an IEEE 802.1X Network ............................................................ 222
IEEE 802.1X Network Status .................................................................................................. 222
Using a Digital Certificate ............................................................................................................ 223
About Digital Certification........................................................................................................ 223
Obtaining and Importing a CA-signed Certificate .................................................................... 224
CSR Setup Settings ................................................................................................................ 225
CSR Import Settings ............................................................................................................... 225
Deleting a CA-signed Certificate............................................................................................. 227
Updating a Self-signed Certificate........................................................................................... 227
Importing a CA Certificate....................................................................................................... 228
Deleting a CA Certificate......................................................................................................... 228
Setting Up Universal Print (Microsoft) .............................................................................................. 228
Using Epson Device Admin Configuration Software......................................................................... 229
Solving Problems .................................................................................................................................... 230
Viewing the Help Screen .................................................................................................................. 230
Checking for Software Updates........................................................................................................ 230
Product Status Messages ................................................................................................................ 231
Running a Product Check ................................................................................................................ 233
Resetting Control Panel Defaults ..................................................................................................... 234
Solving Setup Problems ................................................................................................................... 235
Product Does Not Turn On or Off................................................................................................. 236
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Noise After Ink Installation........................................................................................................... 236
Software Installation Problems .................................................................................................... 236
Solving Network Problems ............................................................................................................... 237
Product Cannot Connect to a Wireless Router or Access Point .................................................. 237
Network Software Cannot Find Product on a Network................................................................. 239
Product Does Not Appear in Mac Printer Window ....................................................................... 240
Cannot Print Over a Network....................................................................................................... 240
Solving Network Security Problems ................................................................................................. 242
Cannot Create the Secure IPP Printing Port................................................................................ 242
Cannot Update a Certificate or Create a CSR ............................................................................. 242
Cannot Import a Digital Certificate............................................................................................... 243
Deleted a CA-signed Certificate .................................................................................................. 243
Digital Certificate Warning Messages.......................................................................................... 243
Solving Paper Problems................................................................................................................... 245
Paper Feeding Problems............................................................................................................. 245
Paper Jams Inside the Product.................................................................................................... 246
Paper Ejection Problems ............................................................................................................. 246
Solving Problems Printing from a Computer..................................................................................... 247
Nothing Prints.............................................................................................................................. 247
Product Icon Does Not Appear in Windows Taskbar ................................................................... 249
Printing is Slow ............................................................................................................................ 249
Solving Page Layout and Content Problems.................................................................................... 251
Inverted Image............................................................................................................................. 252
Too Many Copies Print ................................................................................................................ 252
Blank Pages Print ........................................................................................................................ 252
Incorrect Margins on Printout....................................................................................................... 253
Incorrect Characters Print............................................................................................................ 253
Incorrect Image Size or Position.................................................................................................. 254
Slanted Printout........................................................................................................................... 254
Solving Print Quality Problems......................................................................................................... 255
White or Dark Lines in Printout .................................................................................................... 255
Blurry or Smeared Printout .......................................................................................................... 256
Faint Printout or Printout Has Gaps............................................................................................. 257
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Grainy Printout............................................................................................................................. 258
Incorrect Colors ........................................................................................................................... 259
Uninstall Your Product Software....................................................................................................... 260
Uninstalling Printing Software - Standard Epson Printer Software - Windows............................. 260
Uninstalling Product Software - Mac............................................................................................ 261
Where to Get Help (U.S. and Canada) ............................................................................................. 262
Where to Get Help (Latin America)................................................................................................... 263
Technical Specifications ........................................................................................................................ 265
Windows System Requirements ...................................................................................................... 265
Mac System Requirements .............................................................................................................. 266
Paper Specifications ........................................................................................................................ 266
Printable Area Specifications ........................................................................................................... 268
Ink Pack Specifications .................................................................................................................... 269
Dimension Specifications ................................................................................................................. 270
Electrical Specifications ................................................................................................................... 271
Environmental Specifications ........................................................................................................... 271
Interface Specifications .................................................................................................................... 272
Network Interface Specifications ...................................................................................................... 272
Safety and Approvals Specifications ................................................................................................ 275
Notices ..................................................................................................................................................... 276
Important Safety Instructions............................................................................................................ 276
General Printer Safety Instructions.............................................................................................. 276
Wireless Connection Safety Instructions ..................................................................................... 278
LCD Screen Safety Instructions................................................................................................... 278
FCC Compliance Statement............................................................................................................. 279
Binding Arbitration and Class Waiver............................................................................................... 280
Trademarks...................................................................................................................................... 283
Copyright Notice............................................................................................................................... 283
libTIFF Software Acknowledgment.............................................................................................. 284
A Note Concerning Responsible Use of Copyrighted Materials................................................... 285
Default Delay Times for Power Management for Epson Products ............................................... 285
Copyright Attribution.................................................................................................................... 285
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WF-C5310/WF-C5390 User's Guide
Welcome to the WF-C5310/WF-C5390 User's Guide.
For a printable PDF copy of this guide, click here.
Note: Availability of products in this guide varies by country.
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Product Basics
See these sections to learn about the basic features of your product.
Note: Printing software instructions in this manual are intended for use with the standard Epson printer
software. For more information on using the Printer Command Language (PCL) or PostScript (PS3)
printer software, please see the appropriate sections (WF-C5390).
Installing or Using Optional Parts
Product Parts Locations
Using the Control Panel
Checking for Software Updates
Using Power Saving Settings
Epson Connect Solutions for Smartphones, Tablets, and More
Using the Epson Smart Panel Mobile App
Using AirPrint
Setting Up Printing on a Chromebook
Android Printing Using the Epson Print Enabler
Using the Mopria Print Service
Voice-activated Printing
Installing or Using Optional Parts
Follow the instructions in this section to install or use optional parts.
Optional Accessories and Replacement Parts
Installing the Optional Paper Cassette Units
Parent topic: Product Basics
Optional Accessories and Replacement Parts
You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or
latin.epson.com (Latin American sales). You can also purchase supplies from an Epson authorized
reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in
Canada.
U.S. and Canada
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Option or part Part number
Replacement maintenance box C12C938211
Optional input tray C12C937901
Paper Feed Roller for Cassette A (C1) C12C938261
Paper Feed Roller for Cassette B (C2-C4) C12C938281
Low Optional Cabinet C12CFM7066
Medium Optional Cabinet C12CFM7067
Tall Optional Cabinet C12CFM7068
Latin America
Option or part Part number
Replacement maintenance box C12C938211
Optional input tray C12C937901
Paper Feed Roller for Cassette A (C1) C12C938261
Paper Feed Roller for Cassette B (C2-C4) C12C938281
Parent topic: Installing or Using Optional Parts
Installing the Optional Paper Cassette Units
You can install up to three optional paper cassette units to provide more paper capacity.
1. Turn off the product, and unplug the power cord and any connected cables.
Warning: To avoid electric shock, make sure you unplug the power cord.
2. Remove the paper cassette unit from its packaging and remove any protective materials.
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3. Make sure you have all the items shown here. You will also need a screwdriver to attach the paper
cassette unit, and two people to lift the printer.
4. Remove the protective piece from the back of the printer.
Note: Do not throw the piece away; you will use it later.
5. Place the first optional paper cassette unit in the location where you want to set up the printer.
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6. If you are installing more than one optional paper cassette unit, stack them on top of each other and
secure them with the included screws.
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7. Repeat this step for all paper cassette units.
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8. Lift up your product and gently lower it onto the paper cassette unit with the corners aligned. Secure
the product to the paper cassette unit using the included screws.
Caution: Because the product is heavy, two or more people should lift and carry it using the hand
positions shown:
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9. Secure the printer and paper cassette units at the back and right side using the included screws as
shown.
10. Re-insert the part you removed earlier into the back of the lowest paper cassette unit.
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11. Place the correct sticker on each cassette unit to indicate the cassette number.
12. Connect the power cord and other connection cables, then plug in the product.
13. Turn on the product.
14. Press the Paper Setting button and make sure the installed cassette units are displayed on the
screen.
15. Enable the optional paper cassette units in the printer software.
Enabling the Optional Paper Cassettes - Windows
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows
Enabling the Optional Paper Cassettes - Mac
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac
Parent topic: Installing or Using Optional Parts
Enabling the Optional Paper Cassettes - Windows
You need to enable the optional paper cassette units before you can use them with the printer software.
Note: If you are using the PCL driver or PostScript (PS3) printer software, see the link below to enable
the optional cassette units.
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1. Do one of the following:
• Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers
& scanners. Select your product name, then select Printer properties.
• Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your
product name and select Manage > Printer properties.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click your product name and select Printer properties.
• Windows 7: Click and select Devices and Printers. Right-click your printer name and select
Printer properties.
• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
then right-click your printer name and select Properties.
2. Click the Optional Settings tab.
You see a window like this:
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3. Make sure Acquire from Printer is selected and click Get.
The optional paper sources are listed in the Current Printer Information section.
4. Click OK.
The optional paper cassettes are now enabled.
Parent topic: Installing the Optional Paper Cassette Units
Related tasks
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows
If you installed optional paper cassette units, you need to enable the optional cassette units before you
can use them with the PS3 printer software.
1. Do one of the following:
• Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers
& scanners. Select your product name, then select Printer properties.
• Windows 10: Click and select (Settings) > Devices > Printers & scanners . Select your
product name and select Manage > Printer properties.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click your product name and select Printer properties.
• Windows 7: Click and select Devices and Printers. Right-click your product name and select
Printer Properties.
• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
then right-click your product name, and select Properties.
2. Click the Device Settings tab.
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You see a window like this:
3. Select the number of optional cassettes installed as the Lower Cassette Unit setting.
4. Click OK.
The optional paper cassettes are now enabled.
Parent topic: Installing the Optional Paper Cassette Units
Enabling the Optional Paper Cassettes - Mac
You need to enable the optional paper cassette units before you can use them with the printer software.
Note: If you are using the PostScript (PS3) printer software, see the link below to enable the optional
cassette units.
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1. In the Apple menu or the Dock, select System Preferences.
2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options
& Supplies.
3. Select Driver or Options.
You see a screen like this:
4. Select the number of cassette units installed as the Lower Cassette setting.
5. Click OK.
The optional paper cassettes are now enabled.
Parent topic: Installing the Optional Paper Cassette Units
Related tasks
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac
If you installed optional paper cassette units, you need to enable the optional cassette units before you
can use them with the PS3 printer software.
1. In the Apple menu or the Dock, select System Preferences.
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2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options
& Supplies.
3. Select Driver or Options.
You see a screen like this:
4. Select the number of optional cassettes installed as the Lower Cassette Unit setting.
5. Click OK.
The optional paper cassettes are now enabled.
Parent topic: Installing the Optional Paper Cassette Units
Product Parts Locations
See these sections to identify the parts on your product.
Product Parts - Front
Product Parts - Inside
Product Parts - Back
Parent topic: Product Basics
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Product Parts - Front
1 Control panel
2 Paper cassette (C1)
3 Paper cassette (C2) (optional)
4 Paper cassette (C3) (optional)
28
5 Paper cassette (C4) (optional)
1 Paper tray cover
2 Edge guides
3 Paper support
4 Paper tray (B)
5 Output tray
6 Edge guides
7 Paper cassette
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Parent topic: Product Parts Locations
Using the Control Panel
See these sections to learn about the control panel and select control panel settings.
Control Panel Buttons and Lights
Changing LCD Screen Language
Selecting the Date and Time
Adjusting the Screen Brightness
Turning Off the Operation Time Out Setting
Parent topic: Product Basics
Control Panel Buttons and Lights
1
The power button and light
2
The home button
3
The Paper Setting button
4
The Stop button
5
The button (performs various functions)
6 The arrow buttons and the OK button
7 The Back button
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8 The Data light
9 The Error light
The LCD Screen
Status Icon Information
Navigating the LCD Screen
Entering Characters on the LCD Screen
Viewing Animations
Parent topic: Using the Control Panel
The LCD Screen
1 Indicates when a firmware update is available
2 Displays ink and maintenance box status
3 Indicates network status and accesses network settings
4 Indicates whether Quiet Mode is enabled
5 Displays usage instructions and troubleshooting solutions
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6 Displays the menu options
7 Scrolls the screen to the right
Parent topic: Control Panel Buttons and Lights
Status Icon Information
Your product displays status icons on the LCD screen for certain product status conditions.
Icons Description
Indicates a firmware update is available
Ink and maintenance box status; select the icon to view the ink and maintenance box
levels
Displays the network connection status; select the icon to set up or change your network
connection
• Not connected to a wired (Ethernet) network
• Connected to a wired (Ethernet) network
• Not connected to a wireless network
• Searching for an SSID or experiencing a wireless network connection issue
• Connected to a wireless network; the number of bars indicates the connection's
signal strength
• Wi-Fi Direct is not enabled
• Wi-Fi Direct is enabled
The Quiet Mode setting is enabled or disabled. Select the icon to change the setting.
Depending on the selected paper type and print quality, when this feature is enabled noise
is reduced during printing but print speed is slower.
There is a problem with the indicated setting; select the icon for information on resolving
the problem
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Icons Description
Displays additional information or instructions when you press the button
Displays the Help screen
Parent topic: Control Panel Buttons and Lights
Navigating the LCD Screen
Follow these guidelines to navigate and use the menus on the LCD screen.
To navigate the menus, press the arrow buttons to change the highlighted selection and press the OK
button to confirm your selection.
To change a setting, press the arrow buttons to highlight the setting and press the OK button.
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To enter a value in a field, press the arrow buttons to highlight the field and press the OK button to
display the on-screen keyboard.
Parent topic: Control Panel Buttons and Lights
Entering Characters on the LCD Screen
Follow these guidelines to enter characters for passwords and other settings.
On-screen keyboard
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1 Displays the character count
2 Moves the cursor left or right
3 Switches between uppercase and lowercase characters, numbers, and symbols
4 Switches between characters, numbers, and symbols
5 Changes the keyboard layout
6 Displays a list of common domain names to choose from
7 Enters a space
8 Select when you are finished
9 Deletes the previous character
10 Switches between characters, numbers, and symbols
Note: You can also switch the character type by pressing the button.
Parent topic: Control Panel Buttons and Lights
Viewing Animations
You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a
problem.
1. Select the help icon.
2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on
common procedures.
3. Select a topic from the list of available topics and follow the on-screen instructions.
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While viewing the topics, you may see screens like this:
1 Displays the current step number and the total number of steps
2 Press the left arrow button to view the previous step
3 Indicates your overall progress through the animation
4 Press the right arrow button to view the next step
Parent topic: Control Panel Buttons and Lights
Changing LCD Screen Language
You can change the language used on the LCD screen.
1. Press the home button, if necessary.
2. Select Settings > General Settings > Basic Settings > Language.
3. Select a language.
Parent topic: Using the Control Panel
Selecting the Date and Time
You can select the current date, time, and daylight saving phase in your area, and choose your preferred
date and time format.
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1. Press the home button, if necessary.
2. Select Settings > General Settings > Basic Settings > Date/Time Settings.
3. Select Daylight Saving Time.
4. Select the setting that applies to your area:
• Winter: it is winter or your region does not use Daylight Saving Time (DST)
• Summer: it is spring or summer and your region uses Daylight Saving Time (DST)
Note: If your region uses Daylight Saving Time (DST), you must change this setting to match the
season. When you change from Winter to Summer, your product automatically sets its clock ahead
one hour. When you change from Summer to Winter, it sets its clock back one hour.
5. On the Date/Time Settings screen, select Date/Time.
6. Select the date format you want to use.
7. Use the arrow buttons and the OK button to enter the current date.
8. Select the time format you want to use.
9. Use the arrow buttons and the OK button to enter the current time.
10. On the Date/Time Settings screen, select Time Difference.
11. Use the arrow buttons and the OK button to enter the time difference between your time zone and
UTC (Coordinated Universal Time).
Parent topic: Using the Control Panel
Adjusting the Screen Brightness
You can adjust the brightness of the LCD screen.
1. Press the home button, if necessary.
2. Select Settings > General Settings > Basic Settings > LCD Brightness.
39
You see a screen like this:
3. Press the left or right arrow button to decrease or increase the brightness.
4. When you are finished, select Done.
Parent topic: Using the Control Panel
Turning Off the Operation Time Out Setting
The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes
of inactivity. This feature is enabled by default, but you can turn it off.
Note: This setting can be locked by an administrator. If you cannot access this setting, contact your
administrator for assistance.
1. Press the home button, if necessary.
2. Select Settings > General Settings > Basic Settings.
3. Select Off as the Operation Time Out setting.
Parent topic: Using the Control Panel
Checking for Software Updates
It's a good idea to check Epson's support website occasionally for free updates to your product software.
Visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America)
and select your product.
40
Note: Your printer is designed to work only with genuine Epson-brand ink packs. Other brands of ink
packs and ink supplies are not compatible and, even if described as compatible, may not function
properly or at all. Epson periodically provides firmware updates to address issues of security,
performance, minor bug fixes and ensure the printer functions as designed. These updates may affect
the functionality of third-party ink. Non-Epson branded or altered Epson ink packs that functioned prior to
a firmware update may not continue to function.
• Windows: Your printer software automatically checks for updates. You can also manually update the
software by selecting Software Update here:
• Accessing the Windows Desktop and right-clicking the icon for your product in the right side of
the Windows taskbar, or clicking the up arrow and right-clicking .
• On the Maintenance tab in the printer settings window
You can also update the software by selecting EPSON Software Updater in the EPSON or Epson
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
• macOS 10.12.x to 13.x: You can manually update the software by opening the App Store, selecting
Updates, searching for a software update option for Epson Software, and selecting Update.
Parent topic: Product Basics
Using Power Saving Settings
Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period
of time. You can make the time period shorter and select other options to save energy and resources.
Changing the Sleep Timer Settings
Changing the Power Off Timer Settings
Parent topic: Product Basics
Changing the Sleep Timer Settings
You can adjust the time period before your product enters sleep mode and turns off the LCD screen.
1. Press the home button, if necessary.
2. Select Settings > General Settings > Basic Settings > Sleep Timer.
3. Press the OK button.
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4. Use the displayed keypad to select a time period.
5. When you are finished, select Done on the Sleep Timer screen.
Parent topic: Using Power Saving Settings
Changing the Power Off Timer Settings
You can have the product turn off automatically if it is not used for a specified period of time.
1. Press the home button, if necessary.
2. Select Settings > General Settings > Basic Settings > Power Off Timer.
3. Select a time period between 30minutes and 12h (12 hours).
Parent topic: Using Power Saving Settings
Epson Connect Solutions for Smartphones, Tablets, and More
Use your smartphone, tablet, or computer to print documents, photos, emails, and web pages from your
home, office, or even across the globe.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
Setting Up Epson Connect Services
Using Epson Email Print
Using Epson Remote Print
Parent topic: Product Basics
Setting Up Epson Connect Services
If you did not activate your product's email address for use with Epson Connect when you set up your
product, you can activate it using the product control panel.
1. Press the home button, if necessary.
2. Press the right arrow button to select Settings > General Settings > Web Service Settings >
Epson Connect Services.
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You see a screen like this:
3. Select Register.
4. Select Start Setup.
5. Follow the instructions on the screen to activate your product's email address.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Using Epson Email Print
With Epson Email Print, you can print from any device that can send email, such as your smartphone,
tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a
PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the
attachments will print automatically.
1. Connect your product to your network. See the link below.
2. If you did not already set up Email Print when you installed your product software, see the link below
to use your product control panel to activate your unique email address. Or visit epson.com/connect
(U.S.), epson.ca/connect (Canada), or latin.epson.com/connect (Latin America) to learn more about
Email Print, create your Epson Connect account, and register your product to the Epson Connect
service.
3. Now you are ready to send and print emails to your product's Email Print address.
Note: Go to epsonconnect.com and log into your Epson Connect account to personalize your product's
email, adjust print settings, and set up other Epson Connect services.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
43
Related tasks
Setting Up Epson Connect Services
Using Epson Remote Print
With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson
Email-enabled product anywhere in the world.
1. Connect your Epson product to your wireless network. See the link below.
2. If you did not already set up an Epson Connect account when you installed your product software,
visit epsonconnect.com to create your account and register your product to the Epson Connect
service.
Note: Make a note of your product's email address.
3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print
Driver software.
4. Download and install the Remote Print software.
5. Enter the email address and optional access key of your Epson product during Remote Print setup.
6. Now you are ready to print remotely. Select the print command in your laptop or desktop computer
application and choose the Remote Print option for your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related tasks
Setting Up Epson Connect Services
Using the Epson Smart Panel Mobile App
Use this free Apple and Android app to set up and control your Epson product. Epson Smart Panel also
lets you check product status.
Note: App features may vary depending on your Epson product.
1. Visit epson.com/connect (U.S.), epson.ca/connect (Canada), or latin.epson.com/connect (Latin
America) to learn more about Epson Smart Panel and check the compatibility of your mobile device.
2. Download Epson Smart Panel from the Apple App Store or Google Play.
44
3. Do one of the following:
• If your Epson product is already connected to a wireless network, connect your mobile device to
the same network. Then open Epson Smart Panel and select your Epson product, if necessary.
• If your Epson product is not connected to a wireless network, connect your mobile device to the
network you want to use, then open Epson Smart Panel and follow the instructions to set up your
Epson product.
Now you are ready to control your Epson product with your mobile device.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking
Using AirPrint
AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to
install drivers or download software.
Note: If you disabled paper configuration messages on your product control panel, you cannot use
AirPrint. See the link below to enable the messages, if necessary.
1. Load paper in your product.
2. Set up your product for wireless printing. See the link below.
3. Connect your Apple device to the same wireless network that your product is using.
4. Print from your device to your product.
Note: For details, see the AirPrint page on the Apple website.
Parent topic: Product Basics
Related references
Paper Source Settings Options
45
Related topics
Wi-Fi or Wired Networking
Setting Up Printing on a Chromebook
Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook
without drivers or cables.
For directions on setting up your printer, visit Setting Up Your Epson Printer on Your Chromebook (U.S.)
or Setting Up Your Epson Printer on Your Chromebook (Canada).
For Latin America, visit Setting Up Your Epson Printer on Your Chromebook.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking
Android Printing Using the Epson Print Enabler
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone
or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson
product and print.
1. Connect your Epson product to your wireless network. See the link below.
2. On your Android device, download the Epson Print Enabler plug-in from Google Play.
3. Go to Settings on your Android device, select Printing, and enable the Epson plug-in, if necessary.
4. Connect your Android device to the same wireless network as your product.
5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu
icon and print whatever is on the screen.
Note: If you do not see your product, tap All Printers and select your product.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking
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Using the Mopria Print Service
You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to
your Epson product or any Mopria-certified product from other manufacturers. You can download the
Mopria Print Service from Google Play.
Note: For details on the Mopria Print Service, click here (U.S.) or click here (Canada). Some Amazon
Fire tablets also use the Mopria Print Service.
1. Connect your Epson product to your wireless network. See the link below.
2. On your Android device, download the Mopria Print Service app from Google Play.
Note: On some Samsung Galaxy devices, Mopria may come preinstalled.
3. Go to Settings on your Android device, select Printing, and enable the Mopria Print Service, if
necessary.
4. Connect your Android device to the same wireless network as your product.
5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu
icon and select Print. Then select All printers, select your Epson product, adjust your print settings,
and print.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking
Voice-activated Printing
Take advantage of voice-activated, hands-free printing from your Epson product with Alexa and Siri.
Depending on which voice assistant you use, you can ask your product to print photos, calendars,
recipes, photo props, and more. Click here for more information.
1. Connect your product to your network. See the link below.
2. Set up your product's email address for use with Epson Connect. See the link below to activate it
from the product control panel.
3. Click here for instructions on how to set up your product and voice assistant to use the voice-
activated printing feature.
Now you are ready to print with your voice and your Epson product.
Parent topic: Product Basics
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Wi-Fi or Wired Networking
See these sections to use your product on a Wi-Fi or wired network.
Network Security Recommendations
Wi-Fi Infrastructure Mode Setup
Wi-Fi Direct Mode Setup
Wi-Fi Protected Setup (WPS)
Printing a Network Status Sheet
Printing a Network Connection Report
Configuring Email Server Settings
Changing or Updating Network Connections
Network Security Recommendations
To help deter unauthorized access to your product over a network, you should protect your network
environment using appropriate security measures.
Security measures such as these can help deter threats such as loss of user data, use of telephone and
fax lines, and other intrusions:
• Enable security on your wireless LAN
Enable the appropriate security on the wireless LAN you plan to use with your product. Network
security such as a network password can deter interception of traffic over the wireless LAN. Your
router may already have a default password enabled by your Internet service provider (ISP). See your
ISP and router documentation for instructions on how to change the default password and better
secure your network.
• Connect your product only to a network protected by a firewall
Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead,
connect it to a router or other network connection protected by a firewall. Your router may already
have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best
results, set up and use a private IP address for your network connection.
• Change the default administrator password on your product
If your product has an option to set an administrator password, change the default administrator
password to deter access by unauthorized users to personal data stored on your product, such as IDs,
passwords, and contact lists.
Parent topic: Wi-Fi or Wired Networking
49
Related tasks
Changing the Administrator Password in Web Config
Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point.
The wireless router or access point can be connected to your computer over a wireless or wired network.
1 Epson product
2 Wireless router or access point
3 Computer with a wireless interface
4 Computer
5 Internet
6 Ethernet cable (used only for wired connection to the wireless router or access point)
Selecting Wireless Network Settings from the Control Panel
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Parent topic: Wi-Fi or Wired Networking
Selecting Wireless Network Settings from the Control Panel
You can select or change wireless network settings using your product control panel.
To install your product on a wireless network, follow the instructions on the Start Here sheet and install
the necessary software by downloading it from the Epson website. The installer program guides you
through network setup.
Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not
responsible for backing up or recovering data and settings during or after the warranty period. We
recommend that you make your own backup or print out your network data and settings.
1. Press the home button, if necessary.
2. Select the icon and press the OK button.
3. Select Router.
4. Select Start Setup, Change Settings, or Change to Wi-Fi Connection.
5. Select Wi-Fi Setup Wizard.
6. Select the name of your wireless network or select Enter Manually to enter the name manually. Use
the displayed keypad to enter your network name.
7. Select the Enter Password field and enter your wireless password using the displayed keypad.
Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and
lowercase letters, and numeric or special characters.
• To move the cursor, select the left or right arrows.
• To change the case of letters, select .
• To delete the previous character, select .
• To enter numbers and symbols, select AB1#.
• To enter a space, select .
8. Select OK when you finish entering your password.
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9. Confirm the displayed network settings and select Start Setup to save them.
A message appears when setup is complete.
10. Press the home button to exit.
You see the icon on the LCD screen and should be able to connect to your product directly from
your computer or device, and then print. If you are printing from a computer, make sure you installed
the network software as described on the Start Here sheet.
Note: If you don't see the icon, you may have selected the wrong network name or entered the
password incorrectly. Repeat these steps to try again.
Parent topic: Wi-Fi Infrastructure Mode Setup
Wi-Fi Direct Mode Setup
You can set up your product to communicate directly with your computer or another device without
requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network
access point for up to 8 devices.
1 Epson product
2 Computer with a wireless interface
3 Other wireless device
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Note: The product normally uses W52 (36ch) as the channel when connecting to Wi-Fi Direct (Simple
AP). Since the channel for wireless LAN (Wi-Fi) connection is selected automatically, the channel used
may differ when used at the same time as a Wi-Fi Direct connection. Sending data to the printer may be
delayed if the channels are different. If it does not interfere with use, connect to the SSID in the 2.4 GHz
band. In the 2.4 GHz frequency band, the channels used will match.
When setting the wireless LAN to 5 GHz, we recommend disabling Wi-Fi Direct.
Connecting to a Mobile Device
Modifying the Wi-Fi Direct Network Name or Password
Parent topic: Wi-Fi or Wired Networking
Connecting to a Mobile Device
You can connect a mobile device directly to the printer without a wireless router or access point.
Note: Make sure the Epson Smart Panel app is installed on your mobile device before connecting to the
printer.
1. Press the home button, if necessary.
2. Use the arrow buttons to select the icon and press the OK button.
3. Use the down arrow button to select Wi-Fi Direct and press the OK button.
4. Press the OK button to select Start Setup.
5. Do one of the following:
• If you are using Epson Smart Panel, open the Epson Smart Panel app on your device and select
the printer displayed on the LCD screen. Select Complete on the LCD screen and press the OK
button.
• For iOS devices, select Other Methods and press the OK button, then select iOS and press the
OK button. Scan the QR code with the camera app on your device and follow the instructions on
your device. On the printer LCD screen, select Dismiss and press the OK button, then select
Complete and press the OK button.
• For other types of devices, select Other Methods and press the OK button, then select Other OS
Devices and press the OK button. Use your device to select the Wi-Fi network name (SSID)
displayed on the LCD screen, then enter the password shown.
6. Follow the instructions on the LCD screen to complete Wi-Fi Direct setup.
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The Wi-Fi Direct icon displayed on the LCD screen indicates if Wi-Fi Direct is enabled on the
product.
If you are printing from a computer, make sure you installed the network software as described on
the Start Here sheet.
Parent topic: Wi-Fi Direct Mode Setup
Related tasks
Using the Epson Smart Panel Mobile App
Modifying the Wi-Fi Direct Network Name or Password
You can modify the Wi-Fi Direct name and password to create a more descriptive and secure Wi-Fi
Direct network.
Note: If you are printing from a computer, make sure you installed the network software as described on
the Start Here sheet.
1. Press the home button, if necessary.
2. Use the arrow buttons to select the icon and press the OK button.
3. Use the down arrow button to select Wi-Fi Direct and press the OK button.
4. Use the down arrow button to select Start Setup and press the OK button.
5. Press the up arrow button to select the Menu icon and press the OK button.
6. Do one of the following:
• To change the Wi-Fi Direct network name, select Change Network Name, press the OK button,
select Yes and press the OK button again. Select Change, press the OK button, then use the on-
screen keyboard to enter the new network name.
Note: You can change the name following "DIRECT-XX-". The new name must be less than 22
characters long.
• To change the Wi-Fi Direct password, select Change Password, press the OK button, and select
Yes and press the OK button again. Use the on-screen keyboard to enter your new Wi-Fi Direct
password.
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Note: Your password must be at least 8 and no more than 22 characters long.
Note: If you have already connected devices or computers to your product via Wi-Fi Direct, they will
be disconnected when you change the network name or password.
7. When entering your Wi-Fi Direct network name or password, do the following:
• To enter letters or symbols, press the arrow buttons to scroll through characters, and press the
OK button to select one.
• To enter numbers and symbols or change the case of letters, select AB1# and press the OK
button.
• To delete the previous character, select the back icon and press the OK button.
• To enter a space, select the space icon and press the OK button.
8. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the
LCD screen, then enter the password shown.
Note: Make a note of the SSID and password that appear.
9. Press the home button to return to the home screen.
Computers and wireless devices can now access the product using the new network name and
password.
Parent topic: Wi-Fi Direct Mode Setup
Wi-Fi Protected Setup (WPS)
If your network uses a WPS-enabled wireless router or access point, you can quickly connect your
product to the network using Wi-Fi Protected Setup (WPS).
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access
point. If there is no hardware button, there may be a virtual WPS button in the software for the device.
Check your network product documentation for details.
Using WPS to Connect to a Network
Parent topic: Wi-Fi or Wired Networking
55
Using WPS to Connect to a Network
If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to
connect your product to the network.
1. Press the home button, if necessary.
2. Select the icon and press the OK button.
3. Select Router and press the OK button.
4. Select Change Settings and press the OK button, if necessary.
5. Select Push Button Setup (WPS) and press the OK button.
6. Follow the instructions on the LCD screen to complete WPS setup.
7. Press the home button to exit.
You see the icon on the LCD screen and should be able to connect to your product directly from
your computer or device, and then print. If you are printing from a computer, make sure you installed
the network software as described on the Start Here sheet.
Note: If you don't see the icon, repeat these steps to try again.
Parent topic: Wi-Fi Protected Setup (WPS)
Printing a Network Status Sheet
You can print a network status sheet to help you determine the causes of any problems you may have
using your product on a network.
1. Press the home button, if necessary.
2. Select Settings > General Settings > Network Settings > Network Status > Print Status Sheet.
3. Select Print.
Examine the settings shown on the network status sheet to diagnose any problems you have.
Parent topic: Wi-Fi or Wired Networking
Printing a Network Connection Report
You can print a network connection report to view solutions to any problems you may have using your
product on a network.
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1. Press the home button, if necessary.
2. Use the arrow and OK buttons to select Settings > General Settings > Network Settings >
Connection Check.
3. Select Print Check Report.
Note: Select OK to return to the Network Settings menu without printing a report.
4. Select Print.
Examine the error codes and solutions shown on the network connection report.
Network Connection Report Codes and Messages
Parent topic: Wi-Fi or Wired Networking
Network Connection Report Codes and Messages
Check the error codes and messages on the network connection report to solve problems you may
encounter with network connections. The tables here list solutions to problems based on the error codes
and messages that may appear on the top of the report.
1 Error code
2 Message
Note: Error codes and messages listed here may not all apply to your product.
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Error Codes and Messages
Error code and message Solution
E-1
Confirm that the network cable is
connected and network devices such as
hub, router, or access point are turned on.
Make sure your router, access point, and/or hub are
turned on, and the network cable is securely connected to
your device and to your product.
If you are trying to set up Wi-Fi, remove the network cable
and set up Wi-Fi again. Ethernet and Wi-Fi cannot be
connected at the same time.
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Error code and message Solution
E-2, E-3, or E-7
No wireless network names (SSID) found.
Confirm that the router/access point is
turned on and the wireless network (SSID)
is set up correctly. Contact your network
administrator for assistance.
No wireless network names (SSID) found.
Confirm that the wireless network name
(SSID) of the PC you wish to connect is set
up correctly. Contact your network
administrator for assistance.
Entered security key/password does not
match the one set for your router/access
point. Confirm security key/password.
Contact your network administrator for
assistance.
Check the following:
• Make sure your router or access point is turned on, and
is correctly connected to your computer or network
device.
• Turn off the router or access point, wait about 10
seconds, and turn it on again.
• Move your product closer to your router or access point,
and remove any obstacles between them. Also move
your product away from devices such as wireless
phones or microwaves.
• Confirm that the SSID shown on the network
connection report matches the label on your router or
access point. Also make sure your SSID uses only
ASCII characters and symbols, or your product cannot
display the SSID correctly.
• If you are trying to connect using the WPS push button
method, make sure your router or access point supports
it.
• If you are using a network password, check the label on
your router or access point to confirm that you are using
the correct password, or check with your network
administrator or router/access point documentation.
• If you are connecting to a smart device that generates
an SSID, check the device documentation for the SSID
and password you should use.
• If your wireless connection suddenly disconnects, and
another smart device was added to the network using a
WPS push button method or your network was set up
using a non-WPS push button method, try downloading
and installing your product software again.
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Error code and message Solution
E-5
Security mode (e.g. WEP, WPA) does not
match the current setting of the printer.
Confirm security mode. Contact your
network administrator for assistance.
If the security on your router or access point is not one of
the following types, change the type of security on your
router or access point and reset your product's network
settings.
E-6
MAC address of your printer may be
filtered. Check whether your router/access
point has restrictions such as MAC address
filtering. See the documentation of the
router/access point or contact your network
administrator for assistance.
If your router or access point has MAC address filtering
enabled, register your product's MAC address so it is not
filtered. Locate the MAC address on the network
connection report and check your router or access point
documentation for instructions.
If your router or access point is using shared
authentication with WEP security, confirm that you are
using the correct authentication key and index.
If your router or access point limits the number of
connected devices, raise the connection limit. See your
router or access point documentation for instructions.
E-8
Incorrect IP address is assigned to the
printer. Confirm IP address setup of the
network device (hub, router, or access
point). Contact your network administrator
for assistance.
If your product's Obtain IP Address setting is set to Auto,
enable DHCP on your router or access point. If it is set to
Manual, the IP address may be out of range or on a
different network segment; set a valid IP address using
your product control panel or the Web Config utility.
You can also try turning off your product and the router or
access point, waiting about 10 seconds, and turning them
on again.
E-9
Confirm the connection and network setup
of the PC or other device. Connection using
the EpsonNet Setup is available. Contact
your network administrator for assistance.
Make sure your computer or network device are turned
on. Also make sure that you can access the Internet and
other devices on the same network from the devices you
are trying to connect to your product.
If you still cannot connect to your product, turn off your
router or access point, wait about 10 seconds, and turn it
on again. Download and install your product software
again to reset your network settings.
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Error code and message Solution
E-10
Confirm IP address, subnet mask, and
default gateway setup. Connection using
the EpsonNet Setup is available. Contact
your network administrator for assistance.
Make sure other devices on the network are turned on and
do the following:
• If your product's Obtain IP Address setting is set to
Manual, check the IP address, subnet mask, and
default gateway addresses on the network connection
report to see if they are correct. If not, correct the
settings.
• If DHCP is enabled, set your product's Obtain IP
Address setting to Auto. If you want to use the DHCP-
assigned address as a static address, set the Obtain IP
Address setting to Manual, enter the product's IP
address as listed on the network connection report, and
set the subnet mask to 255.255.255.0.
If you still cannot connect to your product, turn off your
router or access point, wait about 10 seconds, and turn it
on again.
E-11
Setup is incomplete. Confirm default
gateway setup. Connection using the
EpsonNet Setup is available. Contact your
network administrator for assistance.
If you set your product's TCP/IP Setup setting to Manual,
check that the default gateway address listed on the
network connection report is correct. Also turn on the
device that is set as the default gateway.
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Error code and message Solution
E-12
Confirm the following:
-Entered security key/password is correct
-Index of the security key/password is set to
the first number
-IP address, subnet mask, or default
gateway setup is correct
Contact your network administrator for
assistance.
Make sure other devices on the network are turned on and
do the following:
• Make sure the IP address, subnet mask, and default
gateway addresses are correct, if you are entering them
manually.
• Confirm that the subnet mask and default gateway
addresses for other devices are the same.
• Make sure the IP address does not conflict with other
devices.
If you still cannot connect to your product, do the
following:
• Turn off your router or access point, wait about 10
seconds, and turn it on again.
• Download and install your product software again to
reset your network settings.
• If your router or access point uses WEP security with
several registered passwords, make sure that the first
registered password is set on your product.
E-13
Confirm the following:
-Entered security key/password is correct
-Index of the security key/password is set to
the first number
-Connection and network setup of the PC
or other device is correct
Contact your network administrator for
assistance.
Make sure your router, access point, and/or hub are
turned on. Also make sure the TCP/IP setup on your
router, access point, and/or hub is not set manually; this
may cause your product's network settings to differ from
the manually set up devices.
If you still cannot connect to your product, do the
following:
• Turn off your router or access point, wait about 10
seconds, and turn it on again.
• Download and install your product software again to
reset your network settings.
• If your router or access point uses WEP security with
several registered passwords, make sure that the first
registered password is set on your product.
62
Network Environment Messages
Message Solution
The Wi-Fi environment needs to be
improved. Turn the wireless router off and
then turn it on. If the connection does not
improve, see the documentation for the
wireless router.
Move your product closer to your router or access point,
and remove any obstacles between them. Then turn off
your router or access point, wait about 10 seconds, and
turn it back on again. If you still cannot connect to your
product, check the documentation that came with your
router or access point for solutions.
*No more devices can be connected.
Disconnect one of the connected devices if
you want to add another one.
You can connect up to 8 computers or other devices to
your product using a Wi-Fi Direct (Simple AP) connection.
If you want to add another device, disconnect an existing
connected device first.
The same SSID as Wi-Fi Direct exists in
the environment. Change the Wi-Fi Direct
SSID if you cannot connect a smart device
to the printer.
Change the Wi-Fi Direct SSID.
Parent topic: Printing a Network Connection Report
Configuring Email Server Settings
To enable email notifications, you need to configure the email server. You can select settings for the
email server using the control panel on the product.
Note: These settings can be locked by an administrator. If you cannot access these settings, contact
your administrator for assistance.
1. Press the home button, if necessary.
2. Use the arrow and OK buttons to select Settings > General Settings > Network Settings >
Advanced > Email Server > Server Settings.
3. Select one of the available options, then select the settings you want to use. Contact your internet
service provider if necessary to confirm the authentication method for the email server.
4. Select Proceed to save your settings.
5. Select Close to exit.
6. Select Connection Check to verify the connection to the email server.
63
Email Server Settings
Parent topic: Wi-Fi or Wired Networking
Related tasks
Importing a CA Certificate
Related topics
Configuring SSL/TLS Communication
Email Server Settings
Setting name Available options Description
Authentication
Method
Off
SMTP AUTH
POP before SMTP
Selects the authentication method for the printer to access
the mail server.
SMTP AUTH: Authenticates on the SMTP server
(outgoing mail server) when sending the email. The mail
server needs to support SMTP authentication.
POP before SMTP Authenticates on the POP3 server
(receiving mail server) before sending the email. When
you select this item, set the POP3 server.
Authenticated
Account
— Lets you enter a user name or email address for the mail
server. Used with the POP before SMTP and SMTP
AUTH methods.
Authenticated
Password
— Lets you enter a password for the authenticated account.
Used with the POP before SMTP and SMTP AUTH
methods.
Sender's Email
Address
— Lets you enter the email address to be displayed to the
sender
SMTP Server
Address
— Lets you enter the address of the SMTP server
SMTP Server Port
Number
— Lets you enter the port number of the SMTP server. The
default port is 25.
Secure
Connection
None
STARTTLS
SSL/TLS
Selects the encryption protocol used by the email server.
Used with the SMTP AUTH or Off authentication methods.
64
Setting name Available options Description
Certificate
Validation
Enable
Disable
Determines whether the CA Certificate is validated. You
must import a CA certificate to use this setting.
POP3 Server
Address
— Lets you enter the address of the POP3 server using IPv4
or FQDN format.
POP3 Server Port
Number
— Lets you enter the port number of the POP3 server. The
default port is 25.
Parent topic: Configuring Email Server Settings
Changing or Updating Network Connections
See these sections to change or update how your product connects to a network.
Changing a USB Connection to a Wi-Fi Connection
Changing a Wi-Fi Connection to a Wired Network Connection
Connecting to a New Wi-Fi Router
Disabling Wi-Fi Features
Parent topic: Wi-Fi or Wired Networking
Changing a USB Connection to a Wi-Fi Connection
If you have already connected your product to your computer using a USB connection, you can change
to a Wi-Fi connection.
1. Disconnect the USB cable from your product.
2. Uninstall your product software.
3. Download and install your product software from the Epson website using the instructions on the
Start Here sheet.
Parent topic: Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
Changing a Wi-Fi Connection to a Wired Network Connection
If you have already connected your product to your computer wirelessly, you can change to a wired
network connection if necessary.
65
1. Disable your product's Wi-Fi features.
2. Connect one end of an Ethernet network cable to the product's LAN port.
3. Connect the other end to any available LAN port on your router or access point.
4. Uninstall your product software.
5. Download and install your product software from the Epson website.
6. Follow the on-screen instructions to install the software.
7. When you see the Select Your Connection screen, select Wired network connection.
8. If you see a Select Setup Option screen, select Set up printer for the first time.
9. Continue following the rest of the on-screen instructions.
Parent topic: Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
Related tasks
Disabling Wi-Fi Features
Connecting to a New Wi-Fi Router
If you change the wireless router you have been using on your network, you need to update your
product's Wi-Fi connection to the new router.
Note: If you switch to a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation for instructions.
1. Do one of the following:
• Windows: Uninstall your product software.
• Mac: Go to the next step.
2. Download and install your product software from the Epson website using the instructions on the
Start Here sheet.
Parent topic: Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
66
Disabling Wi-Fi Features
You may need to disable your product's Wi-Fi features if you change your network connection type or
need to solve a problem with your network connection.
Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and
password, and any network settings selected for the Epson Connect services you may use.
1. Press the home button, if necessary.
2. Use the arrow and OK buttons to select the icon.
3. Select Router > Change Settings > Others > Disable Wi-Fi > Start Setup.
A message appears after Wi-Fi is disabled.
Parent topic: Changing or Updating Network Connections
67
Enabling PCL or PostScript Printing
Before enabling PCL or PostScript printing on your product, make sure you have installed the software
as described on the Start Here sheet (WF-C5390).
To download the PCL or PostScript drivers, visit epson.com/support (U.S.), epson.ca/support (Canada),
or latin.epson.com/support (Latin America) and select your product.
Installing the PCL Driver - Windows
Installing the PostScript (PS3) Printer Software - Windows
Installing the PostScript (PS3) Printer Software - Mac
Selecting PDL (Page Description Language) Settings
Selecting Printer Language and Interface Settings
Printing a PCL or PS3 (PostScript) Status Sheet
Installing the PCL Driver - Windows
The PCL driver can be installed on a Windows computer. Before enabling PCL printing on your product,
make sure you have installed the software as described on the Start Here sheet.
Note: Make sure your product is turned on and connected to the same network as your computer before
installing the printer software. Depending on your model, not all printer languages may be supported.
1. To download the PCL file, visit epson.com/support (U.S.), epson.ca/support (Canada), or
latin.epson.com/support (Latin America) and select your product.
2. After downloading the installer file, double-click the downloaded file to install the software.
68
3. Follow the on-screen instructions until you see this screen:
4. If your product is already connected to a network, select Yes: Network connection and click OK.
You see a screen like this:
69
5. Make sure your product is selected, and click OK.
A message appears when the installation is complete.
6. If your product is not connected to a network, select No: USB connection and click OK. Connect a
USB cable to your product's USB port, and connect the other end of the cable to your computer.
A message appears when the installation is complete.
Parent topic: Enabling PCL or PostScript Printing
Installing the PostScript (PS3) Printer Software - Windows
If you did not install the standard Epson printer software or Epson Universal Print Driver, you need to
install the PostScript (PS3) printer software before you can adjust the print settings and print to your
network printer.
Note: Make sure your product is turned on and connected to the same network as your computer before
installing the printer software.
1. To download the Drivers and Utilities Combo Package - PS3 PostScript file, visit
epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America)
and select your product.
2. After downloading the installer file, double-click the downloaded file to install the software.
3. Click OK.
4. Click Accept.
5. Click Install.
6. Click Next and follow the on-screen instructions.
Parent topic: Enabling PCL or PostScript Printing
Installing the PostScript (PS3) Printer Software - Mac
If you did not install the standard Epson printer software, you need to install the PostScript (PS3) printer
software before you can adjust the print settings and print to your network printer.
Note: Make sure your product is turned on and connected to the same network as your computer before
installing the printer software.
70
1. To download the Drivers and Utilities Combo Package - PS3 PostScript file, visit
epson.com/support (U.S), epson.ca/support (Canada), or latin.epson.com/support (Latin America)
and select your product.
2. After downloading the installer file, double-click the downloaded file to install the software.
3. Double-click EPSON.
4. Click Continue on the next two screens.
5. Click Agree.
6. Click Install.
7. If necessary, enter the administrator password.
8. Click Start and follow the on-screen instructions.
Parent topic: Enabling PCL or PostScript Printing
Selecting PDL (Page Description Language) Settings
You can select settings for PCL and PostScript printing using the control panel on the product.
Note: These settings can be locked by an administrator. If you cannot access these settings, contact
your administrator for assistance.
1. Press the home button, if necessary.
2. Select Settings > General Settings > Printer Settings > PDL Print Configuration.
3. Select one of the available options, then select the PDL print configuration options you want to use.
4. When you are finished, press the home button to exit.
PDL Print Configuration Options
Parent topic: Enabling PCL or PostScript Printing
PDL Print Configuration Options
Select the PDL Print Configuration options you want to use for PCL or PostScript printing.
Common Settings menu
71
Option Available
settings
Description
Paper Size Various sizes Sets the default paper size for PCL or PostScript
printing
Paper Type Various paper
types
Sets the default paper type for PCL or PostScript
printing
Orientation Portrait Sets the default orientation for PCL or PostScript
printing
Landscape
Quality Draft Sets the quality for PCL or PostScript printing
Standard
Best
Ink Save Mode On/Off Saves ink by reducing print density
Print Order Last Page on
Top
Starts printing from the first page of a file
First Page on
Top
Starts printing from the last page of a file
Number of Copies 1 to 999 Selects the number of copies to print
Binding Margin Left Edge Specifies the binding edge for double-sided documents
Top Edge
Auto Paper Ejection On/Off Ejects paper automatically when printing is stopped
during a print job
2-Sided Printing On/Off Selects duplex printing
PCL Menu
Option Available
settings
Description
Font Source Resident Uses a font preinstalled on the printer
Download Uses a font you have downloaded
Font Number 1 to 111 Selects the default font number for the default font
source
72
Option Available
settings
Description
Pitch 0.44 to 99.99 cpi Selects the default font pitch if the font is scalable and
fixed-pitch (availability depends on font source and
number settings)
Height 4.00 to 999.75 pt Selects the default font height if the font is scalable and
proportional (availability depends on font source and
number settings)
Symbol Set Various Selects the default symbol set. If the selected font is not
available for the selected symbol set, the font source
and number are replaced with IBM-US (the default
setting).
Form 5 to 128 lines Sets the number of lines for the selected paper size and
orientation. Changes the line spacing (VMI) stored in
the printer. Later changes in page size or orientation
cause changes in the Form value based on the stored
VMI.
CR Function CR Selects the line feed command when printing with a
driver from a specific operating system
CR+LF
LF Function LF
CR+LF
Paper Source Assign 4 Makes the paper source select command compatible
with HP LaserJet 4
4K Makes the paper source select command compatible
with HP LaserJet 4000, 5000, and 8000
5S Makes the paper source select command compatible
with HP LaserJet 5S
PS Menu
Option Available
settings
Description
Error Sheet On/Off Prints a sheet showing the status when errors occur
during PostScript or PDF printing
73
Option Available
settings
Description
Coloration Color Selects the color mode for PostScript printing
Mono
Binary On/Off Enable when printing files that contain binary images
(available when the product is connected to the
network). Allows you to print binary images even if the
driver is set to ASCII.
PDF Page Size Various sizes Selects the paper size when printing a PDF file. If Auto
is selected, the paper size is determined based on the
size of the first page.
Parent topic: Selecting PDL (Page Description Language) Settings
Selecting Printer Language and Interface Settings
You can select printer language and interface settings using the control panel on the product.
Note: These settings can be locked by an administrator. If you cannot access these settings, contact
your administrator for assistance.
1. Press the home button, if necessary.
2. Select Settings > General Settings > Printer Settings.
3. Select the printing language and interface options for your connection type.
4. When you are finished, press the home button to return to the Home screen.
Printing Language and Interface Options
Parent topic: Enabling PCL or PostScript Printing
Printing Language and Interface Options
Select the printing language and interface options you want to use.
Printer Settings
74
Option Available
settings
Description
PC Connection via USB Enable Select whether to allow USB communication with the
product
Disable
USB I/F Timeout Setting 0 to 300 seconds Specify the length of time before ending USB
communication from a computer using the PCL or
PostScript driver. This setting is necessary to avoid
endless USB communication.
Printing Language
Option Available
settings
Description
USB Auto
PCL
PS
PDF
Select the language for the USB or network interface
Network
Parent topic: Selecting Printer Language and Interface Settings
Printing a PCL or PS3 (PostScript) Status Sheet
You can print a PCL or PS3 (PostScript) status sheet to confirm the current font information.
1. Press the home button, if necessary.
2. Select Settings > Printer Status/Print > Print Status Sheet.
3. Select PS Font List or PCL Font List.
4. Select Print to print the status sheet.
Parent topic: Enabling PCL or PostScript Printing
75
Loading Paper
Before you print, load paper for the type of printing you will do.
Note: Load only plain paper when printing with the PCL or PostScript (PS3) printer software (WF-
C5390).
Loading Paper in the Paper Cassettes and Rear Paper Tray
Paper Loading Capacity
Double-sided Printing Capacity
Compatible Epson Papers
Paper or Media Type Settings - Printing Software
Selecting the Paper Settings for Each Source - Control Panel
Selecting Default Paper Settings - Administrator
Loading Paper in the Paper Cassettes and Rear Paper Tray
You can load paper up to Legal (8.5 × 14 inches [216 × 356 mm]) in the paper cassettes and the rear
paper tray.
1. To view animated instructions on how to load paper in the rear paper tray or paper cassettes, select
the help icon and select How To > Load Paper. Select a paper source and paper type.
2. If you are loading pre-punched paper, glossy paper, envelopes, or long paper in the rear paper tray,
do one of the following:
• Load one sheet of pre-punched paper, short edge first as shown.
76
• Load sheets of paper with their glossy or printable side visible.
• Load up to 10 envelopes, short edge first with the flap facing down and to the left
• Load long paper by allowing the paper to roll over as shown. Select the user-defined setting as the
paper size setting.
3. Set the paper size and type on the LCD.
Note: If you do not want to display the paper settings screen when you load paper, set the Settings
> General Settings > Printer Settings > Paper Source Settings > Paper Setup Auto Display
setting to Off.
Always follow these paper loading guidelines:
• Load only the recommended number of sheets.
• Load paper short edge first, no matter which way your document faces.
• Load letterhead or pre-printed paper top edge first.
• Do not load paper above the arrow mark inside the edge guides.
• Check the paper package for any additional loading instructions.
77
Caution: Do not load the following papers; they may cause paper jams, smears on the printout, or
damage to the printer.
• Papers that are wavy or damp
• Papers that have not dried after printing on one side
• Papers that are wadded or curled
• Papers that are torn, cut, or folded
• Papers that are too thick or thin
• Pre-printed papers printed by other inkjet printers, thermal transfer printers, page printers, or copiers
• Papers that are perforated
• Papers that have stickers
• Papers held together with tape, staples, or paper clips
• Envelopes with adhesive surfaces or windows
Parent topic: Loading Paper
Related references
Paper Loading Capacity
Paper Specifications
78
Paper Loading Capacity
Paper type Paper cassette loading capacity
Plain paper
Pre-printed paper
Letterhead paper
Colored paper
Recycled paper
250 sheets (cassette 1):
A6 (4.1 × 5.8 inches
[105 × 148 mm])
A5 (5.8 × 8.2 inches
[148 × 210 mm])
A4 (8.3 × 11.7 inches
[210 × 297 mm])
B5 (7.2 × 10.1 inches
[182 × 257 mm])
Half Letter (5.5 × 8.5 inches
[140 × 216 mm])
Executive (7.25 × 10.5 inches
[184 × 267 mm])
Oficio 9 (8.46 × 12.4 inches
[215 × 315 mm])
Letter (8.5 × 11 inches
[216 × 279 mm])
8.5 × 13 inches (216 × 330 mm)
Mexico-Oficio (8.5 × 13.4 inches
[216 × 340 mm])
Legal (8.5 × 14 inches
[216 × 356 mm])
User-Defined (3.3 × 4.9 inches to
8.5 × 14 inches [85 × 125 mm to
216 × 356 mm])
500 sheets (cassettes 2 to 4):
A6 (4.1 × 5.8 inches
[105 × 148 mm])
A5 (5.8 × 8.2 inches
[148 × 210 mm])
A4 (8.3 × 11.7 inches
[210 × 297 mm])
B5 (7.2 × 10.1 inches
[182 × 257 mm])
B4 (13.9 × 9.84 inches
[353 × 250 mm])
Executive (7.25 × 10.5 inches
[184 × 267 mm])
Oficio 9 (8.46 × 12.4 inches
[215 × 315 mm])
Letter (8.5 × 11 inches
[216 × 279 mm])
8.5 × 13 inches (216 × 330 mm)
Mexico-Oficio (8.5 × 13.4 inches
[216 × 340 mm])
Legal (8.5 × 14 inches
[216 × 356 mm])
User-Defined (3.9 × 5.8 inches to
8.5 × 14 inches [100 × 148 mm to
216 × 356 mm])
Epson Bright White Pro Paper 200 sheets (cassette 1) or 400 sheets (cassettes 2 to 4):
Letter (8.5 × 11 inches [216 × 279 mm])
79
Paper type Paper cassette loading capacity
Epson Bright White Premium
Paper
Epson Multipurpose Plus
Paper
250 sheets (cassette 1) or 500 sheets (cassettes 2 to 4):
Letter (8.5 × 11 inches [216 × 279 mm])
Epson High Quality Ink Jet
Paper
Epson Presentation Paper
Matte
80 sheets
Letter (8.5 × 11 inches [216 × 279 mm])
A4 (8.3 × 11.7 inches [210 × 297 mm])
Epson Ultra Premium Photo
Paper Glossy
Epson Premium Photo Paper
Glossy
Epson Premium Photo Paper
Semi-gloss
Epson Photo Paper Glossy
Epson Premium Presentation
Paper Matte
50 (cassette 1):
4 × 6 inches (102 × 152 mm)
5 × 7 inches (127 × 178 mm)
8 × 10 inches (203 × 254 mm)
Letter (8.5 × 11 inches
[216 × 279 mm])
50 (cassettes 2 to 4):
Letter (8.5 × 11 inches
[216 × 279 mm])
8 × 10 inches (203 × 254 mm)
80
Paper type Paper cassette loading capacity
Card Stock 1 (25 to 42 lb [91
to 160 g/m
2
])
90 sheets (cassette 1)
A6 (4.1 × 5.8 inches
[105 × 148 mm])
A5 (5.8 × 8.2 inches
[148 × 210 mm])
A4 (8.3 × 11.7 inches
[210 × 297 mm])
B6 (5 × 7.2 inches [128 × 182 mm])
B5 (7.2 × 10.1 inches
[182 × 257 mm])
Half Letter (5.5 × 8.5 inches
[140 × 216 mm])
Executive (7.25 × 10.5 inches
[184 × 267 mm])
Oficio 9 (8.46 × 12.4 inches
[215 × 315 mm])
Letter (8.5 × 11 inches
[216 × 279 mm])
8.5 × 13 inches (216 × 330 mm)
Mexico-Oficio (8.5 × 13.4 inches
[216 × 340 mm])
Legal (8.5 × 14 inches
[216 × 356 mm])
User-Defined (3.3 × 4.9 inches to
8.5 × 14 inches [85 × 125 mm to
216 × 356 mm])
250 sheets (cassettes 2 to 4):
A6 (4.1 × 5.8 inches
[105 × 148 mm])
A5 (5.8 × 8.2 inches
[148 × 210 mm])
A4 (8.3 × 11.7 inches
[210 × 297 mm])
B6 (5 × 7.2 inches
[128 × 182 mm])
B5 (7.2 × 10.1 inches
[182 × 257 mm])
Half Letter (5.5 × 8.5 inches
[140 × 216 mm])
Executive (7.25 × 10.5 inches
[184 × 267 mm])
Oficio 9 (8.46 × 12.4 inches
[215 × 315 mm])
Letter (8.5 × 11 inches
[216 × 279 mm])
8.5 × 13 inches (216 × 330 mm)
Mexico-Oficio (8.5 × 13.4 inches
[216 × 340 mm])
Legal (8.5 × 14 inches
[216 × 356 mm])
User-Defined (3.9 × 5.8 inches to
8.5 × 14 inches [100 × 148 mm to
216 × 356 mm])
Card Stock 2 (43 to 68 lb [161
to 256 g/m
2
])
— (cassette 1) — (cassettes 2 to 4)
Envelopes 10 (cassette 1) — (cassettes 2 to 4)
81
Paper type Rear paper tray loading capacity
Plain paper
Pre-printed paper
Letterhead paper
Colored paper
Recycled paper
80 sheets:
A6 (4.1 × 5.8 inches [105 × 148 mm])
A5 (5.8 × 8.2 inches [148 × 210 mm])
A4 (8.3 × 11.7 inches [210 × 297 mm])
B5 (7.2 × 10.1 inches [182 × 257 mm])
Half Letter (5.5 × 8.5 inches [140 × 216 mm])
Executive (7.25 × 10.5 inches [184 × 267 mm])
Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])
Letter (8.5 × 11 inches [216 × 279 mm])
8.5 × 13 inches (216 × 330 mm)
Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])
Legal (8.5 × 14 inches [216 × 356 mm])
User-Defined (2.5 × 4.9 inches to 8.5 × 236 inches
[64 × 125 mm to 216 × 6000 mm])
Epson Bright White Pro Paper
Epson Bright White Premium Paper
Epson Multipurpose Plus Paper
50 sheets
Epson High Quality Ink Jet Paper
Epson Presentation Paper Matte
70 sheets
Epson Ultra Premium Photo Paper
Glossy
Epson Premium Photo Paper Glossy
Epson Premium Photo Paper Semi-
gloss
Epson Photo Paper Glossy
Epson Premium Presentation Paper
Matte
20 sheets
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Paper type Rear paper tray loading capacity
Card Stock 1 (25 to 42 lb [91 to 160
g/m
2
])
Card Stock 2 (43 to 68 lb [161 to 256
g/m
2
])
30 sheets:
A6 (4.1 × 5.8 inches [105 × 148 mm])
A5 (5.8 × 8.2 inches [148 × 210 mm])
A4 (8.3 × 11.7 inches [210 × 297 mm])
B6 (5 × 7.2 inches [128 × 182 mm])
B5 (7.2 × 10.1 inches [182 × 257 mm])
Half Letter (5.5 × 8.5 inches [140 × 216 mm])
Executive (7.25 × 10.5 inches [184 × 267 mm])
Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])
Letter (8.5 × 11 inches [216 × 279 mm])
8.5 × 13 inches (216 × 330 mm)
Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])
Legal (8.5 × 14 inches [216 × 356 mm])
Envelopes 10
Parent topic: Loading Paper
Related references
Paper Specifications
83
Double-sided Printing Capacity
Paper type Auto duplex (paper cassettes)
Plain paper
Pre-printed paper
Letterhead paper
Colored paper
Recycled paper
250 sheets (cassette 1):
A5 (5.8 × 8.2 inches
[148 × 210 mm])
A4 (8.3 × 11.7 inches
[210 × 297 mm])
B5 (7.2 × 10.1 inches
[182 × 257 mm])
Executive (7.25 × 10.5 inches
[184 × 267 mm])
Letter (8.5 × 11 inches
[216 × 279 mm])
User-Defined (5.8 × 8.2 inches to
8.5 × 11.7 inches [148 × 210 mm to
216 × 297 mm])
500 sheets (cassettes 2 to 4):
A5 (5.8 × 8.2 inches
[148 × 210 mm])
A4 (8.3 × 11.7 inches
[210 × 297 mm])
B5 (7.2 × 10.1 inches
[182 × 257 mm])
Executive (7.25 × 10.5 inches
[184 × 267 mm])
Letter (8.5 × 11 inches
[216 × 279 mm])
User-Defined (5.8 × 8.2 inches to
8.5 × 11.7 inches [148 × 210 mm to
216 × 297 mm])
Epson Bright White Pro
Paper
Epson Bright White Premium
Paper
Epson Multipurpose Plus
Paper
200 sheets (cassette 1) 400 sheets (cassettes 2 to 4)
84
Paper type Auto duplex (paper cassettes)
Card Stock 1 (25 to 42 lb [91
to 160 g/m
2
])
90 sheets (cassette 1):
A5 (5.8 × 8.2 inches
[148 × 210 mm])
A4 (8.3 × 11.7 inches
[210 × 297 mm])
B5 (7.2 × 10.1 inches
[182 × 257 mm])
Executive (7.25 × 10.5 inches
[184 × 267 mm])
Letter (8.5 × 11 inches
[216 × 279 mm])
User-Defined (5.8 × 8.2 inches to
8.5 × 11.7 inches [148 × 210 mm to
216 × 297 mm])
250 sheets (cassettes 2 to 4):
A5 (5.8 × 8.2 inches
[148 × 210 mm])
A4 (8.3 × 11.7 inches
[210 × 297 mm])
B5 (7.2 × 10.1 inches
[182 × 257 mm])
Executive (7.25 × 10.5 inches
[184 × 267 mm])
Letter (8.5 × 11 inches
[216 × 279 mm])
User-Defined (5.8 × 8.2 inches to
8.5 × 11.7 inches [148 × 210 mm to
216 × 297 mm])
Paper type Manual duplex (rear paper tray)
Plain paper
Pre-printed paper
Letterhead paper
Colored paper
Recycled paper
30 sheets:
A5 (5.8 × 8.2 inches [148 × 210 mm])
A4 (8.3 × 11.7 inches [210 × 297 mm])
B5 (7.2 × 10.1 inches [182 × 257 mm])
Half Letter (5.5 × 8.5 inches [140 × 216 mm])
Executive (7.25 × 10.5 inches [184 × 267 mm])
Letter (8.5 × 11 inches [216 × 279 mm])
Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])
8.5 × 13 inches (216 × 330 mm)
Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])
Legal (8.5 × 14 inches [216 × 356 mm])
User-Defined (5.8 × 8.2 inches to 8.5 × 11.7 inches
[148 × 210 mm to 216 × 297 mm])
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Paper type Manual duplex (rear paper tray)
Epson Bright White Pro Paper
Epson Bright White Premium Paper
Epson Multipurpose Plus Paper
30 sheets
Card Stock 1 (25 to 42 lb [91 to 160 g/m
2
])
Card Stock 2 (43 to 68 lb [161 to 256 g/m
2
])
5 sheets:
A6 (4.1 × 5.8 inches [105 × 148 mm])
A5 (5.8 × 8.2 inches [148 × 210 mm])
A4 (8.3 × 11.7 inches [210 × 297 mm])
B6 (5 × 7.2 inches [128 × 182 mm])
B5 (7.2 × 10.1 inches [182 × 257 mm])
Half Letter (5.5 × 8.5 inches [140 × 216 mm])
Executive (7.25 × 10.5 inches [184 × 267 mm])
Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])
Letter (8.5 × 11 inches [216 × 279 mm])
8.5 × 13 inches (216 × 330 mm)
Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])
Legal (8.5 × 14 inches [216 × 356 mm])
User-Defined (5.8 × 8.2 inches to 8.5 × 11.7 inches
[148 × 210 mm to 216 × 297 mm])
Parent topic: Loading Paper
Related references
Paper Specifications
Compatible Epson Papers
You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales),
epson.ca (Canadian sales), or latin.epson.com (Latin American sales). You can also purchase supplies
from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the
U.S. or 800-807-7766 in Canada.
Note: Paper/media availability varies by country.
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Paper Type Size Part number Sheet count
Epson Bright White Pro Paper Letter (8.5 × 11 inches
[216 × 279 mm])
S041586 500
Epson Bright White Premium
Paper
Letter (8.5 × 11 inches
[216 × 279 mm])
S450218-4 500
Epson Multipurpose Plus Paper Letter (8.5 × 11 inches
[216 × 279 mm])
S450217-4 500
Epson High Quality Ink Jet Paper Letter (8.5 × 11 inches
[216 × 279 mm])
S041111 100
Epson Presentation Paper Matte Letter (8.5 × 11 inches
[216 × 279 mm])
S041062 100
Epson Premium Presentation
Paper Matte
Letter (8.5 × 11 inches
[216 × 279 mm])
S041257
S042180
50
100
Epson Photo Paper Glossy 4 × 6 inches (102 × 152 mm) S041809
S042038
50
100
Letter (8.5 × 11 inches
[216 × 279 mm])
S041141
S041649
S041271
20
50
100
A4 (8.3 × 11.7 inches
[210 × 297 mm])
S041140 20
Epson Premium Photo Paper
Glossy
4 × 6 inches (102 × 152 mm) S041808
S041727
40
100
16:9 wide (4 × 7.1 inches
[102 × 181 mm])
S042109 20
5 × 7 inches (127 × 178 mm) S041464 20
8 × 10 inches (203 × 254 mm) S041465 20
Letter (8.5 × 11 inches
[216 × 279 mm])
S042183
S041667
25
50
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Paper Type Size Part number Sheet count
Epson Ultra Premium Photo Paper
Glossy
4 × 6 inches (102 × 152 mm) S042181
S042174
60
100
5 × 7 inches (127 × 178 mm) S041945 20
8 × 10 inches (203 × 254 mm) S041946 20
Letter (8.5 × 11 inches
[216 × 279 mm])
S042182
S042175
25
50
Epson Premium Photo Paper
Semi-gloss
4 × 6 inches (102 × 152 mm) S041982 40
Letter (8.5 × 11 inches
[216 × 279 mm])
S041331 20
Parent topic: Loading Paper
Paper or Media Type Settings - Printing Software
For this paper Select this paper Type or Media Type setting
Plain paper
Epson Bright White Pro Paper
Epson Bright White Premium Paper
Epson Multipurpose Plus Paper
Plain Paper / Bright White Paper
Letterhead paper Letterhead
Recycled paper Recycled
Colored paper Color
Pre-printed paper Preprinted
Epson High Quality Ink Jet Paper High Quality Plain Paper
Thick paper up to 25 to 42 lb (91 to 160 g/m
2
) Card Stock 1
Thick paper up to 43 to 68 lb (161 to 256 g/m
2
) Card Stock 2
Envelopes Envelope
Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy
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For this paper Select this paper Type or Media Type setting
Epson Premium Photo Paper Glossy Premium Photo Paper Glossy
Epson Photo Paper Glossy Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss Premium Photo Paper Semi-Gloss
Epson Premium Presentation Paper Matte Premium Presentation Paper Matte
Epson Presentation Paper Matte Presentation Paper Matte
Note: The settings listed here are available only when printing from your computer; they do not apply to
your product's control panel settings.
Parent topic: Loading Paper
Selecting the Paper Settings for Each Source - Control Panel
You can change the default paper size and paper type for each source using the control panel on the
product.
1. Press the Paper Setting button.
2. Select the paper source you want to select settings for.
3. Select Paper Size.
4. Select the paper size you loaded.
5. Select Paper Type.
6. Select the paper type for the paper you loaded.
7. Select another paper source to change or press the home button to exit.
Paper Type Settings - Control Panel
Parent topic: Loading Paper
Paper Type Settings - Control Panel
Select a Paper Type setting that matches the paper you loaded.
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Paper type loaded Paper Type setting
Plain paper
Epson Bright White Pro Paper
Epson Bright White Premium Paper
Epson Multipurpose Plus Paper
Plain Paper
Letterhead paper Letterhead
Recycled paper Recycled
Colored paper Color
Pre-printed paper Preprinted
Epson High Quality Ink Jet Paper High Quality Plain Paper
Thick paper up to 25 to 42 lb (91 to 160 g/m
2
) Card Stock 1
Thick paper up to 43 to 68 lb (161 to 256 g/m
2
) Card Stock 2
Envelopes Envelope
Epson Ultra Premium Photo Paper Glossy Ultra Glossy
Epson Premium Photo Paper Glossy Prem. Glossy
Epson Photo Paper Glossy Glossy
Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss
Epson Premium Presentation Paper Matte Prem. Matte
Epson Presentation Paper Matte Presentation Matte
Parent topic: Selecting the Paper Settings for Each Source - Control Panel
Selecting Default Paper Settings - Administrator
As an administrator, you can adjust default paper settings that apply to all print jobs sent to the product.
Note: These settings can be locked by an administrator. If you cannot access these settings, contact
your administrator for assistance.
Selecting the Default Printer Settings
Selecting the Universal Print Settings
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Parent topic: Loading Paper
Selecting the Default Printer Settings
You can change default printer settings using the control panel on the product.
Note: These settings can be locked by an administrator. If you cannot access these settings, contact
your administrator for assistance.
1. Press the home button, if necessary.
2. Select Settings > General Settings > Printer Settings.
3. Select an Auto Error Solver setting:
• Select On to display a warning and print single-sided when a 2-sided printing error occurs, or to
print only what the printer could process when a full memory error occurs.
• Select Off to display an error message and stop printing if an error occurs.
4. Select Paper Source Settings.
5. Select the options you want to use.
6. When you are finished, press the home button to exit.
Paper Source Settings Options
Parent topic: Selecting Default Paper Settings - Administrator
Paper Source Settings Options
Select the paper source options you want to use for your print jobs.
Paper Source
Settings option
Available settings Description
Paper Setting Various Select the paper size and type for each paper source
Paper Tray
Priority
On Select On to give printing priority to paper loaded in the rear
paper tray
Off
A4/Letter Auto
Switching
On Select On to switch the selected paper size to match the
loaded paper (Letter or A4) if the wrong size is selected
Off
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Paper Source
Settings option
Available settings Description
Auto Select
Settings
Available paper
sources
Select On for a paper source to allow the printer to
automatically print on paper from that source if it matches
your paper settings
Error Notice Paper Size Notice Select On for either of these settings to display an error
message when the selected paper type or size does not
match the loaded paper
Paper Type Notice
Paper Setup
Auto Display
On Select On to automatically display a menu that lets you
select the paper size and type when you load paper in the
product
Note: If you turn this setting off, you cannot use AirPrint.
Off
Parent topic: Selecting the Default Printer Settings
Selecting the Universal Print Settings
You can change the default universal print settings using the control panel on the product.
Note: These settings can be locked by an administrator. If you cannot access these settings, contact
your administrator for assistance.
1. Press the home button, if necessary.
2. Select Settings > General Settings > Printer Settings > Universal Print Settings.
3. Adjust the settings as necessary.
4. When you are finished, press the home button to exit.
Universal Print Settings Options
Parent topic: Selecting Default Paper Settings - Administrator
Universal Print Settings Options
Select the universal print setting options you want to use for your print jobs.
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Universal Print
Settings option
Available settings Description
Top Offset — Adjust the top or left margin
Left Offset
Top Offset in
Back
— Adjust the top or left margin of the back page when printing
double-sided.
Left Offset in
Back
Check Paper
Width
On Select On to check the paper width before printing. This
prevents printing beyond the edges of the paper when the
paper size settings are incorrect, but may reduce the
printing speed.
Off
Skip Blank Page On Select On to skip printing of blank pages automatically
Off
Parent topic: Selecting the Universal Print Settings
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Printing from a Computer
Before printing from your computer, make sure you have set up your product and installed its software
as described on the Start Here sheet.
Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website. If you see a Software Update screen, select Enable automatic checking
and click OK. The update scans your system to see if you have the latest product software. Follow the
on-screen instructions.
Printing with the Standard Epson Printer Software - Windows
Printing with the Built-in Epson Driver - Windows 10 S
Printing with the Epson Standard Printer Software - Mac
Printing from a Smartphone or Tablet
Printing with the PCL Printer Software - Windows
Printing with the PostScript (PS3) Printer Software - Windows
Printing with the PostScript (PS3) Printer Software - Mac
Cancelling Printing Using a Product Button
Printing with the Standard Epson Printer Software - Windows
You can print with the standard Epson printer software using any Windows printing program, as
described in these sections.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
Selecting Basic Print Settings - Windows
Selecting Double-sided Printing Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting a Printing Preset - Windows
Selecting Extended Settings - Windows
Printing Your Document or Photo - Windows
Locking Printer Settings - Windows
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Entering a User ID and Password for Printing
Selecting Default Print Settings - Windows
Changing Automatic Update Options
Parent topic: Printing from a Computer
Selecting Basic Print Settings - Windows
Select the basic settings for the document or photo you want to print.
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. If necessary, select your product name as the printer you want to use.
Note: You may also need to select Properties or Preferences to view your print settings.
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You see the Main tab of your printer settings window:
4. For the Paper Source setting, select where you loaded the paper you want to print on.
5. Select the size of the paper you loaded as the Document Size setting.
Note: You can also select the User-Defined setting to create a custom paper size.
6. Select the orientation of your document.
Note: If you are printing an envelope, select Landscape.
7. Select the type of paper you loaded as the Paper Type setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
96
8. Select the Quality setting that matches the print quality you want to use.
9. Select a Color option:
• To print a color document or photo, select the Color setting.
• To print text and graphics in black or shades of gray, select the Grayscale setting.
10. To print on both sides of the paper, select the 2-Sided Printing setting and select the options you
want.
11. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select
one of the settings in the Multi-Page menu and select the printing options you want.
12. To print multiple copies and arrange their print order, select the Copies options.
13. To preview your job before printing, select Print Preview.
14. To save your print job as a project that can be modified and combined with other print jobs, select
Job Arranger Lite.
15. To reduce noise during printing when you select Plain Paper/Bright White Paper, select On in the
Quiet Mode menu.
Note: Enabling Quiet Mode may reduce printing speed.
Paper Source Options - Windows
Print Quality Options - Windows
Multi-Page Printing Options - Windows
Parent topic: Printing with the Standard Epson Printer Software - Windows
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Printing Your Document or Photo - Windows
Paper Source Options - Windows
You can select any of the available options in the Paper Source menu to print on the paper loaded in that
source.
Auto Select
Automatically selects the paper source based on the selected paper size.
Paper Cassette 1
Selects the paper in cassette 1 as the paper source.
97
Paper Cassette 2
Selects the paper in cassette 2 as the paper source.
Paper Cassette 3
Selects the paper in cassette 3 as the paper source.
Paper Cassette 4
Selects the paper in cassette 4 as the paper source.
Paper Tray
Selects the paper in the rear feed as the paper source.
Parent topic: Selecting Basic Print Settings - Windows
Print Quality Options - Windows
You can select any of the available Quality options to fine-tune the quality of your print. Some settings
may be unavailable, depending on the paper type and border setting you have chosen.
Draft
For draft printing on plain paper.
Standard
For everyday text and image printing.
High
For photos and graphics with high print quality.
Parent topic: Selecting Basic Print Settings - Windows
Multi-Page Printing Options - Windows
You can select any of the available options in the Multi-Page menu to set up your multi-page print job.
2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up
Prints several pages on one sheet of paper. Click the Layout Order button to select page layout and
border options.
2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster
Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to
select image layout and guideline options.
Parent topic: Selecting Basic Print Settings - Windows
Selecting Double-sided Printing Settings - Windows
You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab.
98
Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen
or if you are accessing the product over a network.
1. Select one of the following options for 2-Sided Printing:
• Auto (Long-edge binding) to print your double-sided print job by automatically flipping the paper
on the long edge.
• Auto (Short-edge binding) to print your double-sided print job by automatically flipping the paper
on the short edge.
2. Click the Settings button.
99
You see this window:
3. Select the double-sided printing options you want to use.
4. Click OK to return to the Main tab.
5. Click the Print Density button.
100
You see this window:
6. Select the type of document you are printing as the Document Type setting. The software
automatically sets the Adjustments options for that document type.
7. If necessary, select the Adjustments options you want to use.
8. Click OK to return to the Main tab.
9. Print a test copy of your double-sided document to test the selected settings.
10. Follow any instructions displayed on the screen during printing.
Double-sided Printing Options - Windows
Print Density Adjustments - Windows
Parent topic: Printing with the Standard Epson Printer Software - Windows
Related references
Double-sided Printing Capacity
Related tasks
Selecting Basic Print Settings - Windows
Double-sided Printing Options - Windows
You can select any of the available options on the 2-Sided Printing Settings window to set up your
double-sided print job.
101
Binding Edge Options
Select a setting that orients double-sided print binding in the desired direction.
Binding Margin Options
Select options that define a wider margin to allow for binding.
Start Page
Selects whether printing starts on the front or back page.
Create Folded Booklet Options
Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.
Parent topic: Selecting Double-sided Printing Settings - Windows
Print Density Adjustments - Windows
You can select any of the available options on the Print Density Adjustment window to adjust the print
quality of your double-sided print job.
Print Density
Sets the level of ink coverage for double-sided printing.
Increase Ink Drying Time
Sets the amount of time required for drying ink after printing on one side of the paper before printing
the other side in double-sided printing to prevent ink smearing.
Parent topic: Selecting Double-sided Printing Settings - Windows
Selecting Additional Layout and Print Options - Windows
You can select a variety of additional layout and printing options for your document or photo on the More
Options tab.
102
1. To change the size of your printed document or photo, select the Reduce/Enlarge Document
checkbox and select one of these sizing options:
• Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of your
document or photo as the Document Size setting, and the size of your paper as the Output Paper
setting. If you want to center your image on the paper, select the Center option.
• Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage.
Select the percentage in the % menu.
2. Select one of the following Color Correction options:
• Select Automatic to automatically adjust the sharpness, brightness, contrast, and color saturation
for your image.
• Select Custom and click the Advanced button to manually adjust the color correction settings or
turn off color management in your printer software.
• Select Image Options to access additional settings for improving printed images.
Note: You can also select Color Universal Print settings.
103
3. To add the following features, click the Watermark Features button:
• Anti-Copy Pattern: adds a watermark that only appears when your printout is copied
Note: This setting is not available for all types of printing. Click the Add/Delete button to create
your own pattern, and click the Settings button to customize the pattern.
• Watermark: adds a visible watermark to your printout
Note: Click the Add/Delete button to create your own watermark, and click the Settings button to
customize the watermark.
• Header/Footer: adds information such as the date and time to the top or bottom of your printout
Note: Click the Settings button to customize the text and location of the header or footer.
4. To add a password to your print job, select the Confidential Job checkbox, then enter a password.
Confidential jobs are stored in the product's memory without being printed. To print the job, enter the
password for the confidential job on the product's control panel.
Note: Confidential print jobs are cleared from the product's memory after printing.
5. Select any of the Additional Settings options to customize your print.
Custom Color Correction Options - Windows
Image Options and Additional Settings - Windows
Header/Footer Settings - Windows
Parent topic: Printing with the Standard Epson Printer Software - Windows
Related tasks
Printing Your Document or Photo - Windows
104
Custom Color Correction Options - Windows
You can select any of the available options in the Color Correction window to customize the image colors
for your print job.
Color Controls
Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and
Density, and individual color tones. Depending on the selected color mode, you can also adjust the
midtone density using the Gamma setting.
Fix Photo
Improves the color, contrast, and sharpness of flawed photos.
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include
faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo
includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to
retain the special color effects.
105
ICM
Lets you manage color using installed color printing profiles.
No Color Adjustment
Turns off color management in your printer software so you can manage color using only your
application software.
Parent topic: Selecting Additional Layout and Print Options - Windows
Image Options and Additional Settings - Windows
You can select any of the Image Options and Additional Settings to customize your print. Some options
may be pre-selected or unavailable, depending on other settings you have chosen.
Image Options
Emphasize Text
Adjusts the weight of printed text to increase readability.
Emphasize Thin Lines
Adjusts the weight of printed lines to increase visibility.
Edge Smoothing
Smooths jagged edges in low-resolution images such as screen captures or images from the Web.
Fix Red-Eye
Reduces or removes red-eye in photos.
Print Text in Black
Prints colored text in black.
For Color Text
Prints colored text on a background pattern or underlined.
For Color Graphs and Images
Prints colored graphics and images with overlay patterns.
For Color Text, Graphs, and Images
Prints colored text, graphics, and images with overlay patterns.
Enhancement Options
Specifies Color Universal Print enhancement settings for text, graphics, and images.
Additional Settings Options
Rotate 180º
Prints the image rotated 180º from its original orientation.
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Bidirectional Printing
Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print
quality.
Mirror Image
Flips the printed image left to right.
Parent topic: Selecting Additional Layout and Print Options - Windows
Header/Footer Settings - Windows
You can select any of the Header/Footer Settings options to add headers or footers when you print. The
items are available to print at the top or bottom of your pages, in either the left, right, or center of the
page.
107
Note: These settings are not saved with your document.
You can select to print the following information:
• User Name
• Computer Name
• Date
• Date/Time
• Document Name
• Collate Number (copy number)
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• Page Number
• Text
You can also adjust the text settings for the printed information.
Note: The user name, computer name, date, and time come from the Windows Control Panel on your
computer.
Parent topic: Selecting Additional Layout and Print Options - Windows
Selecting a Printing Preset - Windows
For quick access to common groups of print settings, you can select a printing preset on the Main or
More Options tab.
Note: You can create your own preset by clicking the Add/Remove Presets button.
1. Click the Main or More Options tab.
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You see the available Printing Presets on the left:
2. Place your cursor over one of the Printing Presets to view its list of settings.
3. Click on a preset to change its settings or delete it, or use any of the available options on the screen
to control your printing presets.
4. To choose a preset for printing, select it.
5. Click OK.
Parent topic: Printing with the Standard Epson Printer Software - Windows
Selecting Extended Settings - Windows
You can select additional settings that apply to all the print jobs you send to your product.
110
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
3. Click the Maintenance tab.
You see the maintenance options:
4. Click the Extended Settings button.
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You see this window:
5. Select any of the extended settings to customize your print.
6. Click OK to close the Extended Settings window.
7. Click OK to close the printer software window.
Extended Settings - Windows
Parent topic: Printing with the Standard Epson Printer Software - Windows
Extended Settings - Windows
You can select these settings on the Extended Settings window.
Enable EPSON Status Monitor 3
Enables product monitoring for ink and paper supplies and other issues.
Check Paper Width Before Printing
Prevents printing beyond the edges of the paper if the paper size setting is incorrect; may reduce print
speed.
Thick Paper and Envelopes
Prevents ink from smearing when you print on envelopes or other thick paper.
Separator Page
Before each document, prints a separator page containing the title, user, date, and time.
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Always Spool RAW Datatype
Increases print speed and may solve other printing problems.
Page Rendering Mode
Increases print speed when printing is extremely slow or the print head stops during printing.
Print as Bitmap
Increases print speed when printing is extremely slow or the print head stops during printing, and
other settings do not help.
Skip Blank Page
Ensures that your product does not print pages that contain no text or images.
Change Standard Resolution
Reduces the resolution of print data to correct printing problems.
Refine screening pattern
Prints graphics with a finer screening pattern.
Allow Applications to Perform ICM Color Matching
Allows applications to perform ICM color matching.
Always Use the Driver's Paper Source Setting
Prints using the paper source setting in the printer driver, rather than the setting in your application.
Output 1 page documents facedown in 2-Sided mode
Outputs single-sided pages in a 2-sided print job facedown instead of faceup.
Output documents for filing
Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier
filing.
Barcode mode
Reduces bleeding when printing barcodes on plain paper, letterhead paper, recycled paper,
preprinted paper, envelopes, and thick paper.
Always Use the Driver's Color Setting
Prioritizes color settings from the printer driver software.
Reduce Print Data Size
Increases print data compression to improve print speed. Not recommended when printing fine
patterns.
Print a document with both single-sided and double-sided pages
Prints an entire document that contains both single- and double-sided pages.
Parent topic: Selecting Extended Settings - Windows
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Printing Your Document or Photo - Windows
Once you have selected your print settings, you are ready to save your settings and print.
1. Click OK to save your settings.
You see your application's Print window, such as this one:
2. Click OK or Print to start printing.
Parent topic: Printing with the Standard Epson Printer Software - Windows
Locking Printer Settings - Windows
Windows administrators can lock access to some printer settings to prevent unauthorized changes.
1. Do one of the following:
• Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers
& scanners. Select your product name and select Printer properties.
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• Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your
product name and select Manage > Printer properties.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click your product and select Printer properties.
• Windows 7: Click and select Devices and Printers. Right-click your product and select
Printer properties.
• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
then right-click your product and select Properties.
2. Click the Optional Settings tab.
Note: You can prevent access to the Optional Settings tab by changing the user or group
permissions in the Security tab.
3. Click Driver Settings.
You see this window:
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4. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document
Settings.
5. Under Advanced Settings, select the setting option you want to use for each locked setting.
6. Click OK.
Locked Setting Options
Parent topic: Printing with the Standard Epson Printer Software - Windows
Locked Setting Options
Select the options you want to use for any locked print settings.
Setting Options Description
Anti-Copy
Pattern
Various data items Lets you select the data to use for the pattern or prohibit anti-
copy patterns
Add/Delete Lets you add or delete a customized anti-copy pattern
Settings Lets you select the arrangement, size, and other settings for
the custom anti-copy pattern
Watermark Various text
watermarks
Lets you select the text for the watermark or prohibit
watermarks
Add/Delete Lets you add or delete a customized text or image-based
watermark
Settings Lets you select the size, position, and other watermark
settings
Header/Footer Off Prohibits headers or footers
On Allows headers and footers
Settings Lets you select the text and position for printing headers and
footers
Color Color Allows color printing
Grayscale Allows printing in black or shades of gray only
2-sided printing Off Allows printing on one side of the paper only
On Allows printing on both sides of the paper
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Setting Options Description
Multi-Page Off Prohibits multi-page settings
2-Up Allows printing of 2 pages on one sheet of paper
4-Up Allows printing of 4 pages on one sheet of paper
6-Up Allows printing of 6 pages on one sheet of paper
8-Up Allows printing of 8 pages on one sheet of paper
9-Up Allows printing of 9 pages on one sheet of paper
16-Up Allows printing of 16 pages on one sheet of paper
All Document
Settings
— Lets you lock all print settings
Parent topic: Locking Printer Settings - Windows
Entering a User ID and Password for Printing
If you enabled Access Control on the product, you must enter a user ID and password in the printer
driver to be able to print.
Note: If you do not know the user ID or password, contact your administrator for assistance.
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1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click . Select Printer Settings and click the
Maintenance tab.
2. Click the Printer and Option Information button.
3. Select the Save Access Control Settings checkbox.
4. Click the Settings button.
5. Enter your user name and password.
6. Click OK.
Parent topic: Printing with the Standard Epson Printer Software - Windows
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Selecting Default Print Settings - Windows
When you change your print settings in a program, the changes apply only while you are printing in that
program session. If you want to change the print settings you use in all your Windows programs, you can
select new default print settings.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
You see the printer settings window:
3. Select the print settings you want to use as defaults in all your Windows programs.
4. Click OK.
These settings are now the defaults selected for printing. You can still change them as needed for
printing in any program session.
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Changing the Language of the Printer Software Screens
Parent topic: Printing with the Standard Epson Printer Software - Windows
Changing the Language of the Printer Software Screens
You can change the language used on the Windows printer software screens.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
You see the printer settings window.
3. Click the Maintenance tab.
You see the maintenance options:
4. Select the language you want to use as the Language setting.
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5. Click OK to close the printer software window.
The printer software screens appear in the language you selected the next time you access them.
Parent topic: Selecting Default Print Settings - Windows
Changing Automatic Update Options
Your printer software for Windows automatically checks for updates to the product software. You can
change how often the software checks for updates or disable this feature.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Software Update Settings.
You see this window:
3. Do one of the following:
• To change how often the software checks for updates, select a setting in the Check every menu.
• To disable the automatic update feature, select the Never option.
4. Click OK to exit.
Note: If you choose to disable the automatic update feature, you can check for updates manually.
Parent topic: Printing with the Standard Epson Printer Software - Windows
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Printing with the Built-in Epson Driver - Windows 10 S
You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as
described in these sections.
Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your
product.
Selecting Print Settings - Windows 10 S
Parent topic: Printing from a Computer
Selecting Print Settings - Windows 10 S
Select the settings for your print job in your Windows 10 S application.
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. If necessary, select your product name as the printer you want to use.
Note: You may also need to select Properties or Preferences to view your print settings.
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You see a window like this:
4. Select the type of paper you loaded as the Media setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
5. Click the Advanced button.
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You see a window like this:
6. Select the size of the paper you loaded as the Paper Size setting.
7. To print multiple copies, select or enter the number as the Copy Count setting.
8. To print multiple copies of multi-page documents in sets, select the Collated checkbox.
9. Click OK.
You return to the printing preferences window.
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10. Select the Layout tab.
11. Select the orientation of your document as the Orientation setting.
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12. To print double-sided, select one of the Print on Both Sides options, depending on how you want to
orient the page layout. The icon next to each option shows the layout.
13. Click OK to save your settings.
You see your application's Print window.
14. Click OK or Print to start printing.
Parent topic: Printing with the Built-in Epson Driver - Windows 10 S
Printing with the Epson Standard Printer Software - Mac
You can print with your product using any Mac printing program, as described in these sections.
Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website or using Epson Software Updater.
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
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Selecting Print Layout Options - Mac
Selecting Double-sided Printing Settings - Mac
Selecting Printing Preferences - Mac
Printing Your Document or Photo - Mac
Parent topic: Printing from a Computer
Selecting Basic Print Settings - Mac
Select the basic settings for the document or photo you want to print.
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. Select your product as the Printer setting.
4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the
print window.
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You see the expanded printer settings window for your product:
Note: The print window may look different, depending on the Mac OS version and the application
you are using.
5. To use an existing set of print settings, select Presets and choose a preset from the list.
6. Select the Copies and Pages settings as necessary.
Note: If you do not see these settings in the print window, check for them in your application before
printing.
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7. Select the page setup options: Paper Size and Orientation.
Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.
8. Select any application-specific settings that appear on the screen, such as those shown in the image
above for the Preview application.
9. Select Print Settings or Printer Features from the pop-up menu.
You see these settings:
Note: The available print settings and appearance of the print window may be different than those
covered here, depending on the Mac OS version and the application you are using.
10. Select the Paper Source you wish to print from.
11. Select the type of paper you loaded as the Media Type setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
12. Change the Job Type setting if you want to save the file to the product's hard drive.
13. Select the Print Quality setting you want to use.
14. Select any of the available print options.
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15. If you want to save your settings as a new printing preset, select Presets and then select Save
current settings as Preset.
Paper Source Options - Mac
Print Quality Options - Mac
Parent topic: Printing with the Epson Standard Printer Software - Mac
Related tasks
Selecting Page Setup Settings - Mac
Paper Source Options - Mac
You can select any of the available options in the Paper Source menu to print on the paper loaded in that
source.
Auto Select
Automatically selects the paper source based on the selected paper size.
Paper Tray
Selects the paper in the rear feed as the paper source.
Cassette 1
Selects the paper in cassette 1 as the paper source.
Cassette 2
Selects the paper in cassette 2 as the paper source.
Cassette 3
Selects the paper in cassette 3 as the paper source.
Cassette 4
Selects the paper in cassette 4 as the paper source.
Parent topic: Selecting Basic Print Settings - Mac
Print Quality Options - Mac
You can select any of the available Print Quality options to fine-tune the quality of your print. Some
settings may be unavailable, depending on the paper type setting you have chosen.
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Draft
For draft printing on plain paper.
Normal
For everyday text and image printing.
Fine
For text and graphics with good quality and print speed.
Best Quality
For the best print quality, but the slowest print speed.
Parent topic: Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Depending on your application, you may be able to select the paper size and orientation settings from
the print window.
Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.
1. Select the size of the paper you loaded as the Paper Size setting.
2. Select the orientation of your document or photo as shown in the print window.
Note: If you are printing an envelope, select the icon.
Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the
pop-up menu and selecting a scaling option.
Parent topic: Printing with the Epson Standard Printer Software - Mac
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Selecting Print Layout Options - Mac
You can select a variety of layout options for your document or photo by selecting Layout from the pop-
up menu on the print window.
• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet
pop-up menu. To arrange the print order of the pages, select a Layout Direction setting.
• To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
• To print on both sides of each page, select a setting from the Two-Sided pop-up menu.
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings.
Parent topic: Printing with the Epson Standard Printer Software - Mac
Selecting Double-sided Printing Settings - Mac
You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up
menu on the print window.
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Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen
or if you are accessing the product over a network. This screen may be different, depending on the Mac
OS version you are using.
1. Select one of the Two-sided Printing options.
2. Select the type of document you are printing as the Document Type setting. The software
automatically sets the Adjustments options for that document type.
3. If necessary, customize the Adjustments settings as instructed on the screen.
4. Print a test copy of your double-sided document to test the selected settings.
5. Follow any instructions displayed on the screen during printing.
Double-sided Printing Options and Adjustments - Mac
Parent topic: Printing with the Epson Standard Printer Software - Mac
133
Related references
Double-sided Printing Capacity
Double-sided Printing Options and Adjustments - Mac
You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up
your double-sided print job.
Long-Edge binding
Orients double-sided printed pages to be bound on the long edge of the paper.
Short-Edge binding
Orients double-sided printed pages to be bound on the short edge of the paper.
Print Density
Sets the level of ink coverage for double-sided printing.
Increased Ink Drying Time
Sets the amount of time required for drying ink after printing on one side of the paper before printing
the other side in double-sided printing.
Parent topic: Selecting Double-sided Printing Settings - Mac
Selecting Printing Preferences - Mac
You can select printing preferences that apply to all the print jobs you send to your product.
1. In the Apple menu or the Dock, select System Preferences or System Settings.
2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options
& Supplies.
3. Select Driver or Options.
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You see a screen like this:
Note: The available settings and appearance of the options window may be different than those
covered here, depending on the Mac OS version and the application you are using.
4. Select any of the available printing preferences.
5. Click OK.
Printing Preferences - Mac
Parent topic: Printing with the Epson Standard Printer Software - Mac
Printing Preferences - Mac
You can select these settings on the Options or Driver tab.
Thick Paper and Envelopes
Prevents ink from smearing when you print on envelopes or other thick paper.
Skip Blank Page
Ensures that your product does not print pages that contain no text or images.
Quiet Mode
Lessens noise during printing but may decrease print speed.
Permit temporary black printing
Allows you to print using black ink when color ink is expended.
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Bidirectional printing
Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print
quality.
Output documents for filing
Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier
filing.
Warning Notifications
Lets you choose whether or not to receive warning notifications from the printer software for various
operating conditions.
Establish bidirectional communication
Allows the product to communicate with the computer. Do not change the default setting unless you
experience issues when using a shared printing pool.
Reduce Print Data Size
Increases print data compression to improve print speed. Not recommended when printing fine
patterns.
Lower Cassette
Specifies whether the optional cassette is present.
Parent topic: Selecting Printing Preferences - Mac
Printing Your Document or Photo - Mac
Once you have selected your print settings, you are ready to print.
Click Print at the bottom of the print window.
Checking Print Status - Mac
Parent topic: Printing with the Epson Standard Printer Software - Mac
Checking Print Status - Mac
During printing, you can view the progress of your print job, control printing, and check ink status.
1. Click the printer icon when it appears in the Dock.
You see the print status window:
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2. Select the following options as necessary for your Mac OS version:
• To cancel printing, click the print job and click or Delete.
• To pause a print job, click the print job and click or Hold. To resume a print job, click the
paused print job and click or Resume.
• To pause printing for all queued print jobs, click Pause or Pause Printer.
• To display other printer information, click Settings or Supply Levels.
Parent topic: Printing Your Document or Photo - Mac
Printing from a Smartphone or Tablet
You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app.
Note: Your device must be connected to the same wireless network as your Epson product, and Epson
Smart Panel must be configured for use with your product.
1. Download the Epson Smart Panel app from your device's app store or from Epson's website. See
the link below.
2. Open the Epson Smart Panel app and select a print menu on the home screen.
3. Follow the on-screen instructions to begin printing.
Parent topic: Printing from a Computer
Related tasks
Using the Epson Smart Panel Mobile App
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Printing with the PCL Printer Software - Windows
You can print with the PCL printer software using any Windows printing program, as described in these
sections (WF-C5390).
Synchronizing Printer Settings - PCL Driver - Windows
Selecting Basic Print Settings - PCL Driver - Windows
Selecting Default Print Settings - PCL Driver - Windows
Locking Printer Settings - PCL Driver - Windows
Parent topic: Printing from a Computer
Synchronizing Printer Settings - PCL Driver - Windows
You may need to synchronize the printer driver with the product if the printer driver does not detect the
correct information or settings from the product.
1. Do one of the following:
• Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers
& scanners. Select the PCL driver, then select Printer properties.
• Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select the
PCL driver, and select Manage > Printer properties.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click on your product, select the PCL option, and select Printer
properties.
• Windows 7: Click and select Devices and Printers. Right-click on your product, select the
PCL option, and select Printer properties.
• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
then right-click on your product, select the PCL option, and select Properties.
2. Click the Optional Settings tab.
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You see a window like this:
3. Make sure Acquire from Printer is selected and click Get.
The product's settings and other information appears in the Current Printer Information area.
4. Click OK.
Parent topic: Printing with the PCL Printer Software - Windows
Selecting Basic Print Settings - PCL Driver - Windows
Select the basic settings for the document or photo you want to print.
Note: The names of settings on the PCL driver screens may vary slightly, depending on the version of
the driver you have installed.
1. Open a photo or document for printing.
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2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. If necessary, select the PCL option of your product as the printer you want to use.
Note: You may also need to select Properties or Preferences to view your print settings.
You see the Main tab of your printer settings window:
Note: For more information about a setting, right-click it and select Help.
4. For the Paper Source setting, select where you loaded the paper you want to print on.
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5. Select the size of the paper you loaded as the Document Size setting.
Note: You can also select the User-Defined setting to create a custom paper size.
6. Select the orientation of your document.
Note: If you are printing an envelope, select Landscape.
7. Select the type of paper you loaded as the Paper Type setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
8. Select any of the available print options.
9. To select a variety of additional layout and printing options for your document or photo, select the
More Options tab and select the printing options you want.
10. To select maintenance and other optional settings, select the Maintenance tab and select the
options you want.
Parent topic: Printing with the PCL Printer Software - Windows
Selecting Default Print Settings - PCL Driver - Windows
When you change your print settings in a program, the changes apply only while you are printing in that
program session. If you want to change the print settings you use in all your Windows programs, you can
select new default print settings.
1. Do one of the following:
• Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers
& scanners. Right-click on your product, select the PCL option, and select Printer properties.
• Windows 10: Click and select (Settings) > Devices > Printers & scanners. Right-click on
your product, select the PCL option, and select Manage > Printing preferences.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click on your product, select the PCL option, and select Printing
preferences.
• Windows 7: Click and select Devices and Printers. Right-click on your product, select the
PCL option, and select Printing preferences.
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• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
then right-click on your product, select the PCL option, and select Properties.
You see the printer settings window:
Note: For more information about a setting, right-click it and select Help.
2. Select the print settings you want to use as defaults in all your Windows programs.
3. Click OK.
These settings are now the defaults selected for printing. You can still change them as needed for
printing in any program session.
Parent topic: Printing with the PCL Printer Software - Windows
Locking Printer Settings - PCL Driver - Windows
Administrators can lock some printer settings to prevent unauthorized changes.
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1. Do one of the following:
• Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers
& scanners. Right-click on your product, select the PCL option, and select Printer properties.
• Windows 10: Click and select (Settings) > Devices > Printers & scanners. Right-click on
your product, select the PCL option, and select Manage > Printer properties.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click on your product, select the PCL option, and select Printer
properties.
• Windows 7: Click and select Devices and Printers. Right-click on your product, select the
PCL option, and select Printer properties.
• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
then right-click on your product, select the PCL option, and select Properties.
2. Click the Optional Settings tab.
3. Click Driver Settings.
You see this window:
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4. Select the checkbox for the settings you want to lock. To lock all print settings, select All Document
Settings.
5. Under Advanced Settings, select the setting option you want to use for each locked setting.
6. Click OK.
PCL Driver Locked Setting Options
Parent topic: Printing with the PCL Printer Software - Windows
PCL Driver Locked Setting Options
Select the options you want to use for any locked print settings.
Setting Options Description
Watermark Various text
watermarks
Lets you select the text for the watermark or prohibit
watermarks
Add/Delete Lets you add or delete a customized text or image-based
watermark
Settings Lets you select the size, position, and other watermark
settings
Header/Footer Off Prohibits headers or footers
On Allows headers and footers
Settings Lets you select the text and position for printing headers and
footers
Color Color Allows color printing
Grayscale Allows printing in black or shades of gray only
2-sided printing Off Allows printing on only one side of the paper
On Allows printing on both sides of the paper
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Setting Options Description
Multi-Page Off Prohibits multi-page settings
2-Up Allows printing of 2 pages on one sheet of paper
4-Up Allows printing of 4 pages on one sheet of paper
6-Up Allows printing of 6 pages on one sheet of paper
8-Up Allows printing of 8 pages on one sheet of paper
9-Up Allows printing of 9 pages on one sheet of paper
16-Up Allows printing of 16 pages on one sheet of paper
Parent topic: Locking Printer Settings - PCL Driver - Windows
Printing with the PostScript (PS3) Printer Software - Windows
You can print with the PostScript (PS3) printer software using any Windows printing program, as
described in these sections (WF-C5390).
Selecting Print Settings - PostScript Printer Software - Windows
Selecting Default Print Settings - PostScript Printer Software - Windows
Parent topic: Printing from a Computer
Selecting Print Settings - PostScript Printer Software - Windows
Select the basic settings for the document or photo you want to print.
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. If necessary, select your product name as the printer you want to use, and then click the
Preferences or Propertiesbutton, depending on the application.
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You see the Paper/Quality tab of your printer settings window:
4. Select the Paper Source that matches where you loaded the paper you want to print on.
5. Select Plain as the Media setting.
6. Select one of the following as the Color setting:
• To print text and graphics in black only, select the Black & White setting.
• To print a color document or photo, select the Color setting.
7. To select additional PostScript layout and printing options, select Advanced and select additional
settings as necessary.
8. Select the Layout tab.
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You see a screen like this:
9. Select any settings as necessary.
10. If you have set up Access Control or want to print a confidential job, select Extended Settings to
enable printing by entering a user name and password , or print a confidential job by entering the
necessary information.
Parent topic: Printing with the PostScript (PS3) Printer Software - Windows
Selecting Default Print Settings - PostScript Printer Software - Windows
When you change your print settings in a program, the changes apply only while you are printing in that
program session. If you want to change the print settings you use in all your Windows programs, you can
select new default print settings.
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1. Do one of the following:
• Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers
& scanners. Right-click on your product and select Printer properties.
• Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your
product name and select Manage > Printing preferences.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click your product name and select Print Preferences.
• Windows 7: Click and select Devices and Printers. Right-click your product name and select
Printing Preferences.
• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
right-click your product name, and select Printing Preferences.
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You see the printer settings window:
2. Select the print settings you want to use as defaults in all your Windows programs.
3. Click OK.
These settings are now the defaults selected for printing. You can still change them as needed for
printing in any program session.
Parent topic: Printing with the PostScript (PS3) Printer Software - Windows
Printing with the PostScript (PS3) Printer Software - Mac
You can print with the PostScript (PS3) printer software using any Mac printing program, as described in
these sections (WF-C5390).
Selecting Basic Print Settings - PostScript Printer Software - Mac
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Parent topic: Printing from a Computer
Selecting Basic Print Settings - PostScript Printer Software - Mac
Select the basic settings for the document or photo you want to print.
The PostScript printer software supports plain paper printing on these paper and envelope sizes:
• A4 (8.3 × 11.7 inches [210 × 297 mm])
• Letter (8.5 × 11 inches [216 × 279 mm])
• No. 10 (4.1 × 9.5 inches [105 × 241 mm])
• A6 (4.1 × 5.8 inches [105 × 148 mm])
• B6 (5 × 7.2 inches [128 × 182 mm])
• Executive (7.25 × 10.5 inches [184 × 267 mm])
• Legal (8.5 × 14 inches [216 × 356 mm])
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. Select your product as the Printer setting.
4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the
print window.
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You see the expanded printer settings window for your product:
Note: The print window may look different, depending on the Mac OS version and the application
you are using.
5. Select the Two-Sided, Copies, and Pages settings as necessary.
Note: If you do not see these settings in the print window, check for them in your application before
printing.
6. Select the page setup options: Paper Size and Orientation.
Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.
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7. Select any application-specific settings that appear on the screen, such as those shown in the image
above for the Preview application.
8. Select Paper Feed from the pop-up menu.
You see these settings:
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9. Select All Pages From or First Page From and select the paper source you want to print from.
10. Select Printer Features from the pop-up menu.
You see these settings:
11. Select Plain as the Media Type setting.
12. Select one of the following Print Quality options:
• For fast printing with reduced quality, select Fast.
• For printing text and graphics with good quality and print speed, select Fine.
• For the best printing with reduced speed, select Maximum.
13. Select Color > from the Feature Sets pop-up menu.
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14. Select a Color Mode option:
• To print a color document or photo, select the Color setting.
• To print text and graphics in black only, select the Monochrome setting.
15. Select any of the following from the pop-up menu as necessary:
• Select Layout to adjust a variety of layout options for your document or photo.
• Select Paper Handling to adjust the size of the image as you print it.
• Select Color Matching to fine-tune the colors in your printout.
Parent topic: Printing with the PostScript (PS3) Printer Software - Mac
Cancelling Printing Using a Product Button
If you need to cancel printing, press the Stop button.
Parent topic: Printing from a Computer
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Replacing Ink Supply Units (Ink Packs), Maintenance Boxes,
and Cassette Rollers
When ink packs are expended, or the maintenance box and cassette rollers are at the end of their
service life, you need to replace them. The maintenance box stores ink that gets flushed from the system
during print head cleaning.
Note: Please dispose of your used Epson branded ink packs and maintenance boxes responsibly and in
accordance with local requirements. If you would like to return your used ink packs and maintenance
boxes to Epson for proper disposal, please go to epson.com/recycle for more information.
Ink Pack Safety Instructions
Check Ink and Maintenance Box Status
Purchase Epson Ink Packs and Maintenance Boxes
Removing and Installing Ink Packs
Replacing the Maintenance Box
Replacing the Paper Feed Rollers
Resetting the Roller Counter on the LCD Screen
Printing with Black Ink and Expended Color Ink Packs
Conserving Low Black Ink with Windows
Ink Pack Safety Instructions
• Keep ink packs out of the reach of children and do not drink the ink.
• Be careful when you handle used ink packs; there may be ink remaining around the ink supply port. If
ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately
with water. If discomfort or vision problems continue after a thorough flushing, see a doctor
immediately. If ink gets in your mouth, see a doctor right away.
• Install a new ink pack immediately after removing an expended one. Leaving ink packs uninstalled can
dry out the print head and may prevent the product from printing.
• Install all ink packs; otherwise you cannot print.
• If you need to remove an ink pack temporarily, make sure you protect the ink pack from dirt and dust.
Store the ink pack in the same environment as the printer. Because the ink supply port is equipped
with a valve designed to contain the release of excess ink, there is no need to supply your own covers
or plugs.
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• Do not remove or tear the label on the ink pack; this can cause leakage.
• Do not remove the transparent seal from the ink supply area. This may cause the ink pack to become
unusable.
• Do not touch the green IC chip on the side of the handle. This may prevent normal operation.
• Do not shake ink packs too vigorously; otherwise ink may leak.
• Do not drop or knock the ink pack against hard objects; otherwise ink may leak.
• Use an ink pack before the date printed on its package.
• Do not disassemble an ink pack or a maintenance box. Ink may get in your eyes or on your skin.
• Store ink packs in a cool, dark place.
• Do not store ink packs in high or freezing temperatures.
• After bringing an ink pack inside from a cold storage site, allow it to warm up at room temperature for
at least 12 hours before using it.
• Store ink packs with the bottom facing down.
• To help protect your print head, a variable ink safety reserve remains in the ink supply unit when your
printer notifies you to replace the ink pack. The yields quoted for you do not include this reserve.
• You cannot use the ink packs supplied with the product as replacement ink packs. They must be used
for initial setup.
Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers
Check Ink and Maintenance Box Status
Your product and its software will let you know when ink is low or expended, or when the maintenance
box needs to be replaced.
Note: When using the PCL or PostScript (PS3) printer software with the product, you can check ink and
maintenance box status by using the product buttons or the utilities included with the standard Epson
printer software. To download the standard Epson printer software, visit epson.com/support (U.S.),
epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product.
Checking Ink Status on the LCD Screen
Checking Ink and Maintenance Box Status - Windows
Checking Ink and Maintenance Box Status - Mac
Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers
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Checking Ink Status on the LCD Screen
When one of your ink packs is low or expended, you see a message on the LCD screen. Follow the
steps on the LCD screen to replace the ink pack.
You can also check the status of the ink packs and maintenance box from the product control panel.
1. Press the home button, if necessary.
2. Use the arrow and OK buttons to select the icon.
The ink and maintenance box levels are displayed.
Note: The displayed ink and maintenance box levels are approximate.
Parent topic: Check Ink and Maintenance Box Status
Related tasks
Replacing the Maintenance Box
Removing and Installing Ink Packs
Checking Ink and Maintenance Box Status - Windows
A low ink reminder appears if you try to print when ink is low. You can also check your ink or
maintenance box status at any time using a utility on your Windows computer.
1. To check your status, access the Windows Desktop and double-click the icon for your product in
the right side of the Windows taskbar, or click the up arrow and right-click . Then click Details.
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You see this window:
2. Replace or reinstall the maintenance box or ink pack as indicated on the screen.
Note: If any of the ink packs installed in the product is broken, incompatible with the product model,
or improperly installed, Epson Status Monitor will not display an accurate ink status.
Parent topic: Check Ink and Maintenance Box Status
Related tasks
Replacing the Maintenance Box
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Removing and Installing Ink Packs
Checking Ink and Maintenance Box Status - Mac
You can check the status of your ink and maintenance box using a utility on your Mac.
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select
Open Printer Utility.
2. Select EPSON Status Monitor.
You see this window:
3. Do the following as necessary:
• You can update the ink and maintenance box status by clicking Update.
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• Replace or reinstall the maintenance box or an ink pack as indicated on the screen.
Note: If an ink pack installed in the product is broken, incompatible with the product model, or
improperly installed, Epson Status Monitor will not display an accurate ink status.
Parent topic: Check Ink and Maintenance Box Status
Related tasks
Replacing the Maintenance Box
Removing and Installing Ink Packs
Purchase Epson Ink Packs and Maintenance Boxes
U.S. and Canada:
You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales) or
epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find
the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Latin America:
You can purchase genuine Epson ink, maintenance boxes, and paper from an Epson authorized
reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office.
Note: Your printer is designed to work only with genuine Epson-brand ink packs. Other brands of ink
packs and ink supplies are not compatible and, even if described as compatible, may not function
properly or at all. Epson periodically provides firmware updates to address issues of security,
performance, minor bug fixes and ensure the printer functions as designed. These updates may affect
the functionality of third-party ink. Non-Epson branded or altered Epson ink packs that functioned prior to
a firmware update may not continue to function.
The included initial ink packs are designed for reliable printer setup and cannot be used as replacement
ink packs or resold. After setup, the remaining ink is available for printing. Yields are based on ISO
24711 in default mode, printing continuously. Yields vary due to print images, settings, and
temperatures. Printing infrequently or primarily with one color reduces yields. All ink packs must be
installed with ink for printing and printer maintenance. For print quality, some ink remains in replaced ink
packs.
Ink Supply Unit (Ink Pack) and Maintenance Box Part Numbers
Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers
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Ink Supply Unit (Ink Pack) and Maintenance Box Part Numbers
Use these part numbers when you order or purchase new ink packs or a new maintenance box.
U.S. and Canada
Ink color Part number
Standard-capacity High-capacity Extra-high
capacity
Black T10S100 T10W100 T10Y100
Cyan T10S200 T10W200 —
Magenta T10S300 T10W300 —
Yellow T10S400 T10W400 —
Maintenance box part number: C9382
Latin America
Ink color Part number
High-capacity Extra High-capacity
Black T11A120-AL T11B120-AL
Cyan T11A220-AL —
Magenta T11A320-AL —
Yellow T11A420-AL —
Maintenance box part number: C9382
Parent topic: Purchase Epson Ink Packs and Maintenance Boxes
Removing and Installing Ink Packs
If an ink pack is low or expended, a message appears on your product and on your computer screen.
Note which ink packs need to be replaced. Make sure you have your replacement ink packs handy
before you begin. You must install new ink packs immediately after removing the old ones.
Caution: Make sure you follow all safety precautions when handling ink packs. See the link below for
more information.
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1. Select How To and press the OK button.
2. Follow the on-screen instructions to replace the expended ink packs.
Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers
Related concepts
Purchase Epson Ink Packs and Maintenance Boxes
Related references
Ink Pack Safety Instructions
Related tasks
Printing with Expended Color Ink Packs - Windows
Printing with Expended Color Ink Packs - Mac
Replacing the Maintenance Box
If the maintenance box is full, a message appears on your product's LCD screen. Follow the steps on the
LCD screen to replace the maintenance box. Make sure you have a new maintenance box before you
begin.
Note: If necessary, select the icon on the LCD, then select How To > Replace Maintenance Box and
press the OK button to view the instructions.
Note: In some print cycles a small amount of surplus ink may be collected in the maintenance box. To
prevent ink leakage from the maintenance box, the product is designed to stop printing when the
absorbing capacity of the maintenance box has reached its limit. Whether and how often this is required
will vary according to the number of pages you print, the type of material you print on and the number of
cleaning cycles that the printer performs.
Note the following precautions when replacing the maintenance box:
• Do not remove the maintenance box or its cover except when replacing the maintenance box;
otherwise, ink may leak.
• Do not touch the green chip on the side of the maintenance box.
• Do not tilt the maintenance box after removing it or ink may leak.
• Do not touch the openings in the maintenance box or you may get ink on you.
• Do not drop the maintenance box or subject it to strong shocks.
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• If you cannot replace the cover, the maintenance box may not be installed correctly. Remove and
reinstall the maintenance box.
• Do not store the maintenance box in high or freezing temperatures.
• Do not replace the maintenance box during printing; otherwise, ink may leak.
• Keep the maintenance box out of direct sunlight.
Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers
Related concepts
Purchase Epson Ink Packs and Maintenance Boxes
Replacing the Paper Feed Rollers
When the paper feed rollers in the paper cassettes need to be replaced, you see a message on the LCD
screen. (These are also referred to as "pickup rollers".)
There are different paper feed rollers for the internal paper cassette (Paper Cassette 1) and the optional
paper cassettes available for the printer. Make sure you install the correct paper feed rollers for the
paper cassette.
• For Paper Cassette 1, use the "Paper Feed Roller for Cassette A" (C12C938261)
• For Paper Cassettes 2 through 4, use the "Paper Feed Roller for Cassette B" (C12C938281)
Refer to the instructions in the paper feed roller packaging when replacing the paper feed rollers. Reset
the maintenance roller counter for the paper cassette to keep track of roller usage.
Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers
Resetting the Roller Counter on the LCD Screen
You must reset the roller counter after replacing the cassette rollers to clear the roller replacement
message and to keep track of roller usage correctly.
1. Press the home button, if necessary.
2. Select Settings > Maintenance > Pickup roller information.
3. Select Reset Counter.
4. Select the paper cassette in which you replaced the rollers, if necessary.
5. Select Yes.
6. Select Yes again to confirm the reset.
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7. If you want to feed a sheet of paper to check the roller installation, select Yes. (Otherwise, select
No.)
8. If you selected Yes, you can select Run to perform a Paper Guide Cleaning cycle, or select Finish
to exit.
9. Press the home button to exit.
Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers
Printing with Black Ink and Expended Color Ink Packs
When a color ink pack is expended, you can temporarily continue printing from your computer using
black ink. Replace the expended color ink pack as soon as possible for future printing.
Printing with Expended Color Ink Packs - Windows
Printing with Expended Color Ink Packs - Mac
Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers
Printing with Expended Color Ink Packs - Windows
If you see a message during printing telling you that you can temporarily print in black ink with an
expended color ink supply unit, you can cancel your print job and select settings to print on plain paper or
on an envelope.
Note: To use this feature, Epson Status Monitor must be enabled.
1. Click Cancel or Cancel Print to cancel your print job.
Note: If the message screen appears on another computer on a network, you may need to cancel
the print job using the product control panel.
2. Load plain paper or an envelope in your product.
3. Access the print settings in your print application.
4. Click the Main tab.
5. Select Plain Paper/Bright White Paper or Envelope as the paper type setting.
6. Select the Black/Grayscale or Grayscale checkbox.
7. Click OK.
8. Print your document.
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Epson Status Monitor 3 displays a print message.
9. Click Print in Black to print your document.
Parent topic: Printing with Black Ink and Expended Color Ink Packs
Printing with Expended Color Ink Packs - Mac
If printing stops, you can cancel your print job and select settings to temporarily print with only black ink
on plain paper or on an envelope.
1. Click the printer icon in the Dock.
2. If you see a message telling you that you can temporarily print with only black ink, click the Delete or
icon to cancel your print job. (If an error message is displayed, click OK.)
Note: If the message screen appears on another computer on a network, you may need to cancel
the print job using the product control panel.
3. In the Apple menu or the Dock, select System Preferences.
4. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options
& Supplies.
5. Select Driver or Options.
You see a screen like this:
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6. Select On as the Permit temporary black printing setting.
7. Click OK.
8. Close the utility window.
9. Load plain paper or an envelope in your product.
10. Access the print settings in your print application.
11. Select Print Settings from the pop-up menu.
12. Select Plain Paper/Bright White Paper or Envelope as the paper type setting.
13. Select the Grayscale option.
14. Click Print to print your document.
Parent topic: Printing with Black Ink and Expended Color Ink Packs
Conserving Low Black Ink with Windows
The following window appears when black ink runs low and there is more color ink.
Note: The window appears only when you have selected Plain Paper/Bright White Paper as the paper
type setting, and depends on other selected print settings. To use this feature, Epson Status Monitor
must be enabled.
• Click Yes to use a mixture of color inks to create black, or No to continue using the remaining black ink
for the document you are printing.
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Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the print head.
Print Head Maintenance
Print Head Alignment
Cleaning the Paper Guide
Cleaning the Translucent Film
Checking the Number of Sheets on the LCD Screen
Print Head Maintenance
If your printouts become too light, or you see dark or light bands across them, you may need to clean the
print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines.
You can check for clogged nozzles before you clean them so you don’t clean them unnecessarily.
Print Head Nozzle Check
Print Head Cleaning
Parent topic: Adjusting Print Quality
Print Head Nozzle Check
You can print a nozzle check pattern to check for clogged nozzles.
Checking the Nozzles Using the Product Control Panel
Checking the Nozzles Using a Computer Utility
Parent topic: Print Head Maintenance
Checking the Nozzles Using the Product Control Panel
You can check the print head nozzles using the control panel on your product.
1. Make sure there are no errors on the LCD screen.
2. Load a few sheets of plain paper in the product.
3. Press the home button, if necessary.
4. Use the arrow buttons to select Maintenance and press the OK button.
5. Press the down arrow button, select Print Head Nozzle Check and press the OK button.
6. Select Print and press the OK button.
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The nozzle pattern prints.
7. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
8. Do one of the following:
• If there are no gaps, select O and press the OK button.
• If there are gaps or the pattern is faint, select X and press the OK button.
9. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the
process as necessary.
Caution: Never turn off the product or open the front cover during a cleaning cycle or you may not
be able to print.
If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours
without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson
support.
Parent topic: Print Head Nozzle Check
Related concepts
Print Head Cleaning
Related tasks
Loading Paper in the Paper Cassettes and Rear Paper Tray
Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
1. Make sure there are no errors on the LCD screen and the output tray is extended.
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2. Load a few sheets of plain paper in the product.
3. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
• Mac: In the Apple menu or the Dock, select System Preferences or System Settings. Select
Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options &
Supplies. Select Utility and select Open Printer Utility.
4. Select Nozzle Check or Print Head Nozzle Check.
You see a window like this:
5. Click Print.
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6. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
7. Do one of the following:
• If there are no gaps, click Finish.
• If there are gaps or the pattern is faint, clean the print head.
If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait
at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary.
If quality still does not improve, contact Epson.
Parent topic: Print Head Nozzle Check
Related concepts
Print Head Cleaning
Related tasks
Loading Paper in the Paper Cassettes and Rear Paper Tray
Print Head Cleaning
If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the
print head.
Note: You cannot clean the print head if ink is expended, and may not be able to clean it when ink is low.
You must replace the ink pack first.
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Cleaning the Print Head Using the Product Control Panel
Cleaning the Print Head Using a Computer Utility
Parent topic: Print Head Maintenance
Cleaning the Print Head Using the Product Control Panel
You can clean the print head using the control panel on your product.
1. Make sure there are no errors on the LCD screen.
2. Load a few sheets of plain paper in the product.
3. Press the home button, if necessary.
4. Use the arrow buttons to select Maintenance and press the OK button.
5. Press the down arrow button, select Print Head Cleaning and press the OK button.
6. Select Start and press the OK button to clean the print head.
When the cleaning cycle is finished, a nozzle check pattern is printed.
Caution: Never turn off the product or open the front cover during a cleaning cycle or you may not
be able to print.
7. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
8. Do one of the following:
• If there are no gaps, select O and press the OK button.
• If there are gaps or the pattern is faint, select X and press the OK button.
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If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours
without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson.
Parent topic: Print Head Cleaning
Related concepts
Print Head Nozzle Check
Related tasks
Loading Paper in the Paper Cassettes and Rear Paper Tray
Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows or Mac computer.
1. Make sure there are no errors on the LCD screen.
2. Load a few sheets of plain paper in the product.
3. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
• Mac: In the Apple menu or the Dock, select System Preferences or System Settings. Select
Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options &
Supplies. Select Utility and select Open Printer Utility.
4. Select Head Cleaning or Print Head Cleaning.
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You see a window like this:
5. Click Start to begin the cleaning cycle.
The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is
finished.
Caution: Never turn off the product or open the front cover during a cleaning cycle or you may not
be able to print.
6. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle
Check Pattern and click Print.
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7. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
• If there are no gaps, click Finish.
• If there are gaps or the pattern is faint, click Clean to clean the print head again.
If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait
at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary.
If quality still does not improve, contact Epson.
Parent topic: Print Head Cleaning
Related concepts
Print Head Nozzle Check
Related tasks
Loading Paper in the Paper Cassettes and Rear Paper Tray
Print Head Alignment
If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or
light horizontal bands, you may need to align the print head.
Note: Banding may also occur if your print head nozzles need cleaning.
Aligning the Print Head Using the Product Control Panel
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Adjusting the Print Quality Using the Product Control Panel
Parent topic: Adjusting Print Quality
Aligning the Print Head Using the Product Control Panel
You can align the print head using the control panel on your product.
1. Make sure there are no errors on the LCD screen.
2. Load a few sheets of plain paper in the product.
3. Press the home button, if necessary.
4. Use the arrow buttons to select Maintenance and press the OK button.
5. Press the down arrow button, select Print Head Alignment and press the OK button.
6. Select one of the following options:
• Ruled Line Alignment if vertical lines in your printout are misaligned.
• Horizontal Alignment if your printout contains horizontal banding.
7. Follow the on-screen instructions to print an alignment sheet.
Note: Do not cancel printing while you are printing head alignment patterns.
Parent topic: Print Head Alignment
Related tasks
Loading Paper in the Paper Cassettes and Rear Paper Tray
Adjusting the Print Quality Using the Product Control Panel
You can adjust the print quality using the control panel on your product.
1. Make sure there are no errors on the LCD screen.
2. Load a few sheets of plain paper in the product.
3. Press the home button, if necessary.
4. Use the arrow buttons to select Maintenance and press the OK button.
5. Select Print Quality Adjustment and press the OK button.
6. Follow the on-screen instructions to print a nozzle check pattern.
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7. Check the printed pattern.
Print head is clean
Print head needs cleaning
8. Do one of the following:
• If there are no gaps, select O and press the OK button.
• If there are gaps or the pattern is faint, select X and press the OK button.
9. Follow the on-screen instructions to print an alignment sheet.
Note: Do not cancel printing while you are printing head alignment patterns.
10. Continue following the on-screen instructions to finish the print quality adjustment.
Parent topic: Print Head Alignment
Related tasks
Loading Paper in the Paper Cassettes and Rear Paper Tray
Cleaning the Paper Guide
If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink.
1. If printouts are smeared or scuffed, load plain paper in the paper source that you want to clean in this
size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).
2. Press the home button, if necessary.
3. Use the arrow buttons to select Maintenance and press the OK button.
4. Press the down arrow button, select Paper Guide Cleaning and press the OK button.
5. Follow the on-screen instructions to clean the paper guide.
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6. Repeat these steps as necessary until the paper comes out clean.
Parent topic: Adjusting Print Quality
Related tasks
Loading Paper in the Paper Cassettes and Rear Paper Tray
Cleaning the Translucent Film
If the print quality has not improved after aligning the print head and cleaning the paper path, the
translucent film inside the product may be smeared with ink.
To clean the printer head path, use the following:
• Several cotton swabs
• ¼ cup (59 ml) water containing 2 to 3 drops of mild dish detergent
• A small flashlight
Caution: Do not use any other liquid to clean the translucent film or you may damage your product.
1. Turn off the product.
2. Unplug the power cable.
3. Disconnect any connected cables.
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4. Open the printer cover.
5. Using the flashlight, check the translucent film shown here for ink smears.
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1 Translucent film
2 Print head rail
Caution: Do not touch the print head rail or you may not be able to print. Do not wipe off the grease
on the rail.
6. Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture,
then lightly wipe the ink off the translucent film.
Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage
your product.
7. Use a new, dry cotton swab to dry the translucent film.
8. Repeat steps 6 and 7 as necessary to clean all ink smears.
9. When the translucent film is dry and free of any fibers, close the printer cover.
10. Reconnect any disconnected cables, plug in the power cord, and turn on the product.
Parent topic: Adjusting Print Quality
Checking the Number of Sheets on the LCD Screen
You can view the number of sheets of paper that have fed through the product on the LCD screen.
1. Press the home button, if necessary.
2. Use the arrow buttons to select Settings and press the OK button.
3. Press the down arrow button, select Print Counter and press the OK button.
4. View the number of prints (In Total, B&W Prints and Color Prints).
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Cleaning and Transporting Your Product
See these sections if you need to clean or transport your product.
Cleaning Your Product
Transporting Your Product
Cleaning Your Product
To keep your product working at its best, you should clean it several times a year.
Caution: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may
damage it. Do not use oil or other lubricants inside the product or let water get inside it. Close the rear
paper feed slot when you are not using it, to keep out dust.
1. Turn off the product.
2. Clean the outer case and control panel with a soft, clean cloth that has been dampened with water.
For stubborn dirt, add a small amount of mild detergent to the damp cloth.
Note: Do not touch the parts shown in the following image. This may cause a malfunction.
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Parent topic: Cleaning and Transporting Your Product
Transporting Your Product
If you need to store your product or transport it a long distance, prepare it for transportation as described
here.
Caution: During transportation and storage, follow these guidelines:
• Because the product is heavy, two or more people should lift and carry it using the hand positions
shown here:
• When carrying the printer, avoid tilting it more than 10° or the printer may fall.
• If additional paper cassettes are installed, uninstall them before lifting the printer.
• Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak.
• Leave the ink packs installed. Removing the packs can dry out the print head and may prevent the
product from printing.
Note: Before storing your product for a long period, replace low, expended, or expired ink to help
prevent the print head from drying out. Store your product in a cool, dry place.
1. Turn off the product.
2. Wait for the power light to turn off, then unplug the power cable.
3. Disconnect any connected cables or devices.
4. Remove all the paper from the product.
5. Lift up the printer cover.
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6. Make sure the print head is in the home position on the right.
7. Secure the print head to the case with tape as shown.
Caution: Do not touch the translucent film inside the product; otherwise, you may damage your
product.
8. Lower the printer cover.
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9. Unlock and open the front cover.
10. If you have the protective material that shipped with your product, use it to secure the ink pack trays.
11. When you are finished, close and lock the front cover.
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12. Uninstall any optional paper cassettes, if necessary.
Note: Uninstall the cassettes by performing the installation steps in reverse.
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13. Prepare the printer for packing as shown below.
14. Remove the output tray.
15. Place the product in its original packing materials, if possible, or use equivalent materials with
cushioning around the product.
Keep the product level during transportation. If print quality has declined when you print again, clean and
align the print head. Make sure you remove the tape securing the print head and the protective material
attached to the ink pack trays before using the printer.
Parent topic: Cleaning and Transporting Your Product
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Administering Your Product
Follow the instructions in these sections to configure your product's administrator settings using the Web
Config software.
Note: Before you can configure system administration settings, you must connect the product to a
network.
Accessing the Web Config Utility
Changing the Administrator Password in Web Config
Configuring Product Settings
Configuring Security Settings
Using Your Product on a Secure Network
Setting Up Universal Print (Microsoft)
Using Epson Device Admin Configuration Software
Accessing the Web Config Utility
You can select your product's network settings and confirm its operating status using a web browser.
You do this by accessing your product's built-in Web Config utility from a computer or other device that is
connected to the same network as your product.
Note: You can also access the Web Config utility from the product information area in the Epson Smart
Panel app.
1. Print a network status sheet.
2. Locate the IP address for your product that is listed on the network status sheet.
3. On a computer or other device connected to the same network as your product, open a web
browser.
4. Enter your product's IP address into the address bar.
Note: The printer uses a self-signed certificate when accessing HTTPS. This may cause a warning
message when you access Web Config. This does not indicate a problem and can be ignored.
5. On the first visit to the Web Config utility, you will be prompted to set an administrator password. The
administrator password is required to access the full capabilities of the Web Config utility.
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You see the available Web Config utility options.
Note: The administrator password is required to access the full capabilities of the Web Config utility. The
default password is the product's serial number. Check the label on your product to locate the serial
number.
Parent topic: Administering Your Product
Related tasks
Changing the Administrator Password in Web Config
Printing a Network Status Sheet
Changing the Administrator Password in Web Config
You can set an administrator password using your product's control panel, Web Config, or EpsonNet
Config. You use the same administrator password in all cases.
Note: If you forget your administrator password, contact Epson for support.
1. Access Web Config and select the Product Security tab.
2. Select Change Administrator Password.
3. Enter a user name, if necessary.
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4. Do one of the following:
• If you have set an administrator password before, enter the current password, then enter and
confirm the new password in the fields provided.
• If you have not set an administrator password before, enter a new password and confirm it in the
fields provided.
5. Click OK.
Note: To restore the administrator password to the default value, select Restore Default Settings on
the Change Administrator Password screen.
Parent topic: Administering Your Product
Configuring Product Settings
Follow the instructions in these sections to configure your product's control panel settings using the Web
Config software.
Checking Status Information
Managing the Network Connection
Setting Control Panel Options
Sending Email Notifications
Adjusting Power Saving Settings
Importing and Exporting Product Settings
Updating Firmware Using Web Config
Synchronizing the Date and Time with a Time Server
Clearing the Internal Memory
Enabling Periodic Cleaning
Powering Off or Rebooting the Product Remotely
Restoring Default Product Settings
Parent topic: Administering Your Product
Checking Status Information
You can check information about the printer using the Web Config interface.
Note: Depending on the features of your product, not all of the options below may be available. Some
options are not available unless you are logged in to the Web Config interface.
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1. Enter the IP address of the printer to access Web Config and log in as an administrator, if necessary.
2. Select the Status tab and choose one of the following options:
• Select Product Status to view information such as ink level and maintenance box status.
• Select Network Status to view network information such as the IP address and network
connection status.
• Select Usage Status to view information about the number of prints and historical information
about the product.
• Select Hardware Status to view information about the product functions.
• Select Panel Snapshot to view a image of the current LCD screen.
Parent topic: Configuring Product Settings
Related tasks
Accessing the Web Config Utility
Managing the Network Connection
You can check or update the network information for your product using the Web Config interface.
1. Enter the IP address of the product in a web browser and log in as an administrator.
2. Select the Network tab, then select Basic.
3. Check or update the settings as necessary.
4. Select Next to see a summary of the network settings.
5. Select OK to accept the changes.
Note: The network connection will be temporarily interrupted to enable the new settings.
6. Select the other network options as necessary:
• Wi-Fi: Displays the current wireless network connection information. Select Setup to run the
wireless setup again or Disable Wi-Fi to turn off Wi-Fi.
• Wired LAN: Displays the current settings for the wired connection. Change the settings as
necessary and then select Next to view the changes. Confirm the information and select OK to
apply the changes.
• Wi-Fi Direct: Displays the current settings for the Wi-Fi Direct network. Adjust the settings as
necessary and select Next to view the changes. Confirm the information and select OK to apply
the changes.
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Network Settings
Parent topic: Configuring Product Settings
Related tasks
Accessing the Web Config Utility
Network Settings
The following network settings are available under the Network tab in the Web Config interface.
Basic
Setting Description
Device Name Displays the Device Name. You can enter a new name to
change the name of the device.
Location Displays a user-entered location for the printer
Obtain IP Address Sets the IP Address; if set to Manual, enter the information in
the appropriate fields
Set using BOOTP Enables IP addressing using BOOTP
Set using Automatic Private IP
Addressing (APIPA)
Enables IP addressing using APIPA
IP Address Displays the IP address. If you are manually entering the IP
address, enter it in the format xxx.xxx.xxx.xxx (where xxx is a
number between 0 and 255). Make sure the address is
unique and does not conflict with any other device on your
network.
Subnet Mask Displays the subnet mask. If you are manually entering the
subnet mask, enter it in the format xxx.xxx.xxx.xxx (where
xxx is a number between 0 and 255).
Default Gateway Displays the default gateway address. If you are manually
setting the default gateway, enter it in the format
xxx.xxx.xxx.xxx (where xxx is a number between 0 and 255).
DNS Server Setting Selects the DNS server setting. If the Obtain IP Address
setting is set to Manual, this setting is also set to Manual.
Primary DNS Server Enter the address of the primary DNS server in the format
xxx.xxx.xxx.xxx (where xxx is a number between 0 and 255).
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Setting Description
Secondary DNS Server Enter the address of the secondary DNS server in the format
xxx.xxx.xxx.xxx (where xxx is a number between 0 and 255).
DNS Host Name Setting Sets the DNS Host Name selection method
DNS Host Name Displays the current DNS Host Name.
DNS Domain Name Setting Sets the DNS Domain Name selection method
DNS Domain Name Specifies the DNS domain name. The name must conform to
the following format:
• Enter between 2 and 249 characters using only the
characters "A-Z", "a-z", "0-9", hyphen "-", and a period "."
• The first character cannot be a "0-9", hyphen "-", or a
period "."
• The last character cannot be a hyphen "-" or a period "."
• Each label in the domain name must be between 1 and 63
characters and separated by a period.
• The total number of characters in the host and domain
name must not exceed 251.
Register the network interface
address to DNS
Allows you to register the host and domain names through a
DHCP server that supports Dynamic DNS
Proxy Server Setting Enables the use of a proxy server
Proxy Server Specifies the name of the proxy server in either IPv4 or
FQDN format
Proxy Server Port Number Specifies the port number for the proxy server (between 1
and 65535)
Proxy Server User Name Specifies the user name for the proxy server (0-255 ASCII
characters [0x20-0x7E])
Proxy Server Password Specifies the password for the proxy server (0-255 ASCII
characters [0x20-0x7E])
IPv6 Setting Enables the use of IPv6 addressing
IPv6 Privacy Extension Enables the use of private IPv6 addresses
IPv6 DHCP Server Setting Enables the use of a IPv6 DHCP server
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Setting Description
IPv6 Address Specifies the IPv6 address. The address must conform to the
following format:
• xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx / prefix
• xxxx is a hexadecimal number from 1 to 4 digits, and the
prefix is a decimal number from 1 to 128.
• If there are consecutive blocks where xxxx is all zeros, it
can be omitted as ::. (Only one block can be omitted).
IPv6 Address Default Gateway Specifies the IPv6 address of the default gateway. The
address must conform to the following format:
• xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx
• xxxx is a hexadecimal number from 1 to 4 digits
• If there are consecutive blocks where xxxx is all zeros, it
can be omitted as ::. (Only one block can be omitted).
IPv6 Link-Local Address Displays the valid IPv6 Link-Local Address
IPv6 Stateful Address Displays the valid IPv6 Stateful Address
IPv6 Stateless Address 1 Displays the valid IPv6 Stateless Address 1
IPv6 Stateless Address 2 Displays the valid IPv6 Stateless Address 2
IPv6 Stateless Address 3 Displays the valid IPv6 Stateless Address 3
IPv6 Primary DNS Server Specifies the address for the IPv6 primary DNS server. The
address must conform to the following format:
• xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx
• xxxx is a hexadecimal number from 1 to 4 digits
• If there are consecutive blocks where xxxx is all zeros, it
can be omitted as ::. (Only one block can be omitted)
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Setting Description
IPv6 Secondary DNS Server Specifies the address for the IPv6 secondary DNS server.
The address must conform to the following format:
• xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx
• xxxx is a hexadecimal number from 1 to 4 digits
• If there are consecutive blocks where xxxx is all zeros, it
can be omitted as ::. (Only one block can be omitted)
IEEE802.11k/v Enables the use of IEEE802.11k/v network environments
IEEE802.11r Enables the use of IEEE802.11r network environments
Wired LAN
Setting Description
Link Speed and Duplex Selects the communication mode for the wired connection
IEEE 802.3az Enables the use of IEEE 802.3az network environments
Wi-Fi Direct
Setting Description
Wi-Fi Direct Enables the product's Wi-Fi Direct network
SSID You can change part of the SSID for the product.
Password Specifies the password for the Wi-Fi Direct network.
Note: Changing the password will disconnect any devices
currently connected to the network.
Frequency Range Selects the frequency range used by the Wi-Fi Direct
network.
IP Address Specifies the IP address for the Wi-Fi Direct network. If set to
Manual, enter the IP address in the provided fields.
Parent topic: Managing the Network Connection
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Setting Control Panel Options
You can configure the behavior of the product control panel using the Web Config interface or the menus
on the control panel.
1. Enter the IP address of the product in a web browser and log into Web Config as an administrator.
2. Select the Device Management tab and set the following items as necessary:
• Language: Sets the display language
• Panel Lock: Requires an administrator login to access some menu settings on the control panel.
The administrator password must be set to enable this feature.
• Operation Timeout: Cancels operations and automatically logs out users after a selected time
period. You can select a time period between 10 seconds and 240 minutes.
Parent topic: Configuring Product Settings
Related tasks
Accessing the Web Config Utility
Sending Email Notifications
You can set up email notifications that will be sent when an event occurs on the product. You can
register up to five destinations.
Note: You must have configured a mail server before setting up notifications.
1. Enter the IP address of the product in a web browser and log into Web Config as an administrator.
2. Select the Device Management tab, then select Email Notification.
3. Set the contents of the email subject line by selecting items from the drop-down menus.
Note: You cannot select the same item in both menus. If the Location setting is longer than 32 bytes,
it will be truncated in the Subject line.
4. Enter up to five email addresses to receive the notification emails, and select the language of the
notification email.
5. In the Notification Settings area, select one or more email addresses to receive a notification for
each event.
6. Click OK to apply the settings.
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Note: To clear the email notification settings, select Restore Default Settings. This clears all email
notification settings, not just the changes made in the current session.
Parent topic: Configuring Product Settings
Related tasks
Accessing the Web Config Utility
Adjusting Power Saving Settings
The product can automatically enter sleep mode or turn off after it has not been used for a while. You
can set the delay before the product enters sleep mode or turns off.
1. Log in to the Web Config interface as an administrator.
2. Select the Device Management tab, then select the Power Saving setting.
3. Set Sleep Mode to the number of minutes before the product enters a low-power mode.
4. Select Power Off Timer to set the amount to time of inactivity before the product turns off.
Note: If you are using the fax feature, select None.
Note: You can also configure the power saving settings using the control panel by selecting Settings >
General Settings > Basic Settings and selecting the feature you want to change.
Parent topic: Configuring Product Settings
Related tasks
Accessing the Web Config Utility
Importing and Exporting Product Settings
Follow the instructions in these sections to import and export your product's settings using the Web
Config software.
Exporting Settings Using Web Config
Importing Settings Using Web Config
Parent topic: Configuring Product Settings
Related tasks
Accessing the Web Config Utility
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Exporting Settings Using Web Config
You can export your product's settings and optionally encrypt the settings file with a password.
1. Access Web Config and select Export and Import Setting Value.
2. Select Export.
3. Select the settings you want to export.
Note: If you select a parent category, the child categories are also selected. By default, items that
are unique on the network, such as IP address, cannot be selected. If you want to export these
items, select Enable to select the individual settings of device. It is recommended that you
export only unique items when replacing a product on the network, otherwise you may encounter
conflicts on the network.
4. Enter an encryption password, if desired.
5. Click Export and save the file.
Parent topic: Importing and Exporting Product Settings
Importing Settings Using Web Config
You can import settings to your product that you have exported previously. If encryption was used when
the settings were exported, obtain the necessary password before you import.
1. Access Web Config and select Export and Import Setting Value.
2. Select Import.
3. Click Browse and select the exported settings file.
4. If necessary, enter the decryption password.
5. Click Next.
6. Select the settings to import and click Next.
7. Click OK.
The selected settings are imported to the product.
Parent topic: Importing and Exporting Product Settings
Updating Firmware Using Web Config
If your product is connected to the Internet, you can update the product firmware using Web Config.
1. Access Web Config and select Device Management > Firmware Update.
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2. Click Start to check for the latest firmware.
3. If there is a firmware update, click Start to begin the update.
Note: Make sure the product is not in use and clear any errors on the LCD screen before starting the
update. You can also schedule a firmware update by selecting Automatic Firmware Update from
the menu.
Parent topic: Configuring Product Settings
Related tasks
Accessing the Web Config Utility
Synchronizing the Date and Time with a Time Server
You can synchronize the product with an NTP time server to set the date and time on the product.
Note: If you are using a CA certificate or Kerberos authentication, it is recommended to use a time
server to set the date and time.
1. Log in to the Web Config interface as an administrator.
2. Select the Device Management tab, then select the Date and Time > Time Server setting.
3. Set Use Time Server to Use.
4. Enter the time server address in Time Server Address. You can use the IPv4, IPv6, or FQDN
format for the address. You are limited to 252 characters.
5. Enter an update interval (up to 10080 minutes) in Update Interval (min).
6. Click OK to update the settings.
Parent topic: Configuring Product Settings
Related tasks
Accessing the Web Config Utility
Clearing the Internal Memory
You can delete the contents of the product's internal memory, such as password-protected print jobs and
downloaded PCL fonts and macros using the Web Config interface. You cannot select individual items to
delete.
1. Log in to the Web Config interface as an administrator.
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2. Select the Device Management tab, then select the Clear Internal Memory Data setting.
3. Select Delete and confirm your selection.
Parent topic: Configuring Product Settings
Related tasks
Accessing the Web Config Utility
Enabling Periodic Cleaning
You can set a schedule to clean the print head using the Web Config interface.
1. Log in to the Web Config interface as an administrator.
2. Select the Device Management tab, then select the Periodic Cleaning setting.
3. Select one of the following options:
• To clean the print head after a print job, select After Printing.
• To run a cleaning cycle at a specific time, select Schedule and choose a time from the drop-down
list.
Parent topic: Configuring Product Settings
Related tasks
Accessing the Web Config Utility
Powering Off or Rebooting the Product Remotely
You can power off or reboot the product using the Web Config interface.
1. Log in to the Web Config interface as an administrator.
2. Select the Device Management tab, then select the Power setting.
3. Select a power option from the drop down menu and select Execute.
Note: After turning off the product, you cannot access Web Config until the product is turned on again.
Parent topic: Configuring Product Settings
Related tasks
Accessing the Web Config Utility
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Restoring Default Product Settings
You can reset the product to the default settings using the Web Config interface.
1. Log in to the Web Config interface as an administrator.
2. Select the Device Management tab, then select the Restore Default Settings setting.
3. Select an option from the drop-down list. You can either restore network settings or all data and
settings.
4. Select Execute and confirm your selection to restore the product settings
Parent topic: Configuring Product Settings
Related tasks
Accessing the Web Config Utility
Configuring Security Settings
Follow the instructions in these sections to configure internal security features for your product using the
Web Config software.
Connecting an Authentication Device
Restricting Features Available for Users
Disabling the External Interface
Setting Up Password Encryption
Working with Audit Logs
Restricting PDL File Operations
Enabling Program Verification on Start Up
Parent topic: Administering Your Product
Connecting an Authentication Device
You can connect an authentication device such as an IC card reader using a USB cable, and check the
functionality of the reader using the Web Config interface.
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1. Remove the sticker covering the service port on the rear of the product.
2. Connect the card reader’s USB cable to the service port on the product.
3. Access Web Config and log in using the administrator name and password.
Note: You can also check the card reader status on the product control panel by selecting Settings
> Authentication Device Status.
4. Select Device Management > Card Reader.
5. Set the card reader parameters as necessary.
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6. Select Check to verify the connection status of the authentication device.
Note: To confirm that the authentication device can recognize an authentication card, hold the card
over the reader while you select Check.
7. Click Next.
8. Click OK to confirm the settings.
Parent topic: Configuring Security Settings
Restricting Features Available for Users
Follow the instructions in these sections to restrict users from using certain product features and create
an administrator password to lock the restrictions using the Web Config software.
User Feature Restriction
Configuring User Feature Restrictions
Parent topic: Configuring Security Settings
User Feature Restriction
You can restrict available product features for individual users, with different features available to each
user. This requires users to log into the product control panel with their user name and password before
they can use control panel features.
With Windows, you can also restrict printing and scanning from the product software. This requires users
to log into the printing or scanning software, and allows the software to authenticate the users before
printing or scanning proceeds. For instructions on setting up software restrictions, see the help utility in
the printing or scanning software.
Parent topic: Restricting Features Available for Users
Configuring User Feature Restrictions
You can create up to 10 user accounts and restrict access to control panel features separately for each
one.
Note: If you are using an authentication system, it uses the number one user account. If you create other
user accounts, use the number two to number 10 user accounts.
1. Access Web Config and select the Product Security tab.
2. Select the Enables Access Control checkbox.
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3. If you have configured the product for an LDAP server or IEEE 802.1x network, you can deselect the
Allows printing and scanning without authentication information from a computer checkbox
to prevent the product from receiving jobs sent from these sources:
• The default operating system driver
• A PCL or PostScript printer driver
• Web services such as Epson Connect
• Smartphones and other mobile devices
4. Click OK.
5. Select User Settings.
6. Click Add.
7. Enter a name for a user in the User Name field following the guidelines on the screen. Use ASCII
(0x20-0x7E) characters.
8. Enter a password for the user in the Password field following the guidelines on the screen.
Note: If you need to reset a password, leave the password field blank.
9. Select the checkbox for each function you want the user to be able to perform, and deselect the
checkbox for each function you want to restrict access to.
10. Click Apply.
Note: When you edit a completed user account, you see a Delete option. Click it to delete a user, if
necessary.
Note: You can import and export a list of user features using EpsonNet Config. See the help utility in the
software for instructions.
Parent topic: Restricting Features Available for Users
Disabling the External Interface
You can restrict the ability to connect from a computer using a USB connection or accessing a
connected USB device or memory card.
Note: Depending on your product features, not all of the options listed below may be available.
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1. Access Web Config and select Product Security > External Interface.
2. Select Memory Device and do one of the following:
• Select Disable to prevent access to a USB device or memory card.
• Select Enable to allow access to a USB device or memory card.
3. Select PC Connection via USB and do one of the following:
• Select Disable to prevent a computer from connecting to the product over a USB connection
• Select Enable to allow a computer to connect to the product over a USB connection
4. Click OK to save your setting.
Parent topic: Configuring Security Settings
Setting Up Password Encryption
You can set up password encryption to protect confidential information stored in the product.
1. Log in to the Web Config interface as an administrator.
2. Select the Product Security tab and select Password Encryption.
3. Select Onand select OK.
A message appears about restarting the product. Select OK.
4. Turn the product off and then on again to apply the password encryption setting.
Note: The product may take longer than usual to turn on. This is normal.
Parent topic: Configuring Security Settings
Working with Audit Logs
You can enable the Audit Log feature or export audit log data using the Web Config interface. Audit logs
can be used to track security issues or identify improper usage.
1. Log in to the Web Config interface as an administrator.
2. Select the Product Security tab, then select the Audit Log setting.
3. Select ON to enable the audit log feature.
4. Select Export to export the audit log data to a CSV file, or select Delete to delete all audit logs.
Parent topic: Configuring Security Settings
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Restricting PDL File Operations
You can protect files from unauthorized PDL operations using the Web Config interface.
1. Log in to the Web Config interface as an administrator.
2. Select the Product Security tab, then select the File Operations from PDL setting.
3. Select Allowed or Not Allowed to enable or disable PDL file operations and select OK to apply your
setting.
Parent topic: Configuring Security Settings
Enabling Program Verification on Start Up
You can check whether unauthorized third parties have tampered with the program when the product
starts up using the Web Config interface.
1. Log in to the Web Config interface as an administrator.
2. Select the Product Security tab, then select the Program Verification on Start Up setting.
3. Select ON and then select OK to apply the setting.
Parent topic: Configuring Security Settings
Using Your Product on a Secure Network
Follow the instructions in these sections to configure security features for your product on the network
using the Web Config software.
Configuring Protocols and Services in Web Config
Configuring SSL/TLS Communication
Configuring IPsec/IP Filtering
Connecting the Product to an IEEE 802.1X Network
Using a Digital Certificate
Parent topic: Administering Your Product
Configuring Protocols and Services in Web Config
You can enable or disable protocols using Web Config.
1. Select or deselect the checkbox next to the service name to enable or disable a protocol.
2. Configure any other available protocol settings.
3. Click Next.
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4. Click OK.
5. Select and configure services and protocol settings as necessary.
After the protocols restart, the changes are applied.
Protocol Settings
Parent topic: Using Your Product on a Secure Network
Protocol Settings
Protocols
Name Description
Bonjour Bonjour is used to search for devices and AirPrint
iBeacon Enable the iBeacon setting to search for the product from
iBeacon-enabled devices
SLP SLP is used for push-scanning and network searching in
EpsonNet Config
WSD Add WSD devices, or print and scan from the WSD port
LLTD Displays the product on the Windows network map
LLMNR Use name resolution without NetBIOS even if you cannot use
DNS
LPR Print from to the LPR port
RAW(Port9100) Print from the RAW port (Port 9100)
RAW(Custom Port) Print from the RAW port (custom port)
IPP Print over the Internet, including AirPrint
FTP Print over FTP
SNMPv1/v2c Remotely set up and monitor your product
SNMPv3 Remotely set up and monitor your product with the SNMPv3
protocol
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Bonjour Settings
Setting Options/Description
Use Bonjour Search for or use devices through Bonjour (you cannot use
AirPrint if disabled)
Bonjour Name Displays the Bonjour name
Bonjour Service Name Displays the Bonjour service name
Location Displays the Bonjour location name
Top Priority Protocol Selects the protocol that is the top priority for Bonjour printing
Wide-Area Bonjour Enables the Wide-Area Bonjour protocol; register all products
on the DNS server to locate them over the segment
iBeacon Settings
Setting Options/Description
Enable iBeacon Transmission Enable the iBeacon transmission function
SLP Settings
Setting Options/Description
Enable SLP Enable the SLP function to use the Push Scan function and
network searching in EpsonNet Config
WSD Settings
Setting Options/Description
Enable WSD Enable adding devices using WSD, and printing and scanning
from the WSD port
Printing Timeout (sec) Enter the communication timeout value for WSD printing
between 3 and 3,600 seconds
Scanning Timeout (sec) Enter the communication timeout value for WSD scanning
between 3 and 3,600 seconds
Device Name Displays the WSD device name
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Setting Options/Description
Location Displays the WSD location name
LLTD Settings
Setting Options/Description
Enable LLTD Enable LLTD to display the product in the Windows network
map
Device Name Displays the LLTD device name
LLMNR Settings
Setting Options/Description
Enable LLMNR Enable LLMNR to use name resolution without NetBIOS, even
if you cannot use DNS
LPR Settings
Setting Options/Description
Allow LPR Port Printing Allow printing from the LPR port
Printing Timeout (sec) Enter the timeout value for LPR printing between 0 and 3,600
seconds
RAW (Port9100) Settings
Setting Options/Description
Allow RAW (Port9100) Printing Allow printing from the RAW port (Port 9100)
Printing Timeout (sec) Enter the timeout value for RAW port (Port 9100) printing
between 0 and 3,600 seconds
RAW (Custom Port) Settings
Setting Options/Description
Allow RAW (Custom Port) Printing Allow printing from the RAW port (custom port)
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Setting Options/Description
Port Number Enter the port number for RAW printing between 1024 and
65535 (except 9100, 1865, and 2968)
Printing Timeout (sec) Enter the timeout value for RAW port (custom port) printing
between 0 and 3,600 seconds
IPP Settings
Setting Options/Description
Enable IPP Enable IPP communication for products that support IPP are
displayed (you cannot use AirPrint if disabled)
Allow Non-secure Communication Allow the printer to communicate without any security
measures (IPP)
Communication Timeout (sec) Enter the timeout value for IPP printing between 0 and 3,600
seconds
Require PIN Code when using IPP
printing
Select whether or not to require a PIN code when using IPP
printing. If you select Yes, IPP print jobs without PIN codes
are not saved in the product.
URL(Network) Displays IPP URLs (http and https) when the product is
connected using wired LAN or Wi-Fi (the URL is a combined
value of the product’s IP address, Port number, and IPP
printer name)
URL(Wi-Fi Direct) Displays IPP URLs (http and https) when the product is
connected using Wi-Fi Direct (the URL is a combined value of
the product’s IP address, Port number, and IPP printer name)
Printer Name Displays the IPP printer name
Location Displays the IPP location
FTP Settings
Setting Options/Description
Enable FTP Server Enable FTP printing for products that support FTP printing
Communication Timeout (sec) Enter the timeout value for FTP communication between 0
and 3,600 seconds
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SNMPv1/v2c Settings
Setting Options/Description
Enable SNMPv1/v2c Enable SNMPv1/v2c for products that support SNMPv3
Access Authority Set the access authority when SNMPv1/v2c is enabled to
Read Only or Read/Write
Community Name (Read Only) Enter 0 to 32 ASCII characters
Community Name (Read/Write) Enter 0 to 32 ASCII characters
SNMPv3 Settings
Setting Options/Description
Enable SNMPv3 Enable SNMPv3 for products that support SNMPv3
User Name Enter 1 to 32 characters
Authentication Settings Select an algorithm and set a password for authentication
Encryption Settings Select an algorithm and set a password for encryption
Context Name Enter 1 to 32 characters in Unicode (UTF-8)
Parent topic: Configuring Protocols and Services in Web Config
Configuring SSL/TLS Communication
Follow the instructions in these sections to configure SSL/TLS communication using Web Config.
Configuring SSL/TLS Settings
Configuring a Server Certificate for the Product
Parent topic: Using Your Product on a Secure Network
Configuring SSL/TLS Settings
If your product supports HTTPS, you can configure SSL/TLS to encrypt communications with your
product.
1. Access Web Config and select Network Security Settings.
2. Select SSL/TLS and select Basic.
3. Select one of the options for the Encryption Strength setting.
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4. Select Enable or Disable for the Redirect HTTP to HTTPS setting as necessary.
5. If necessary, enable a TLS version.
6. Click Next.
You see a confirmation message.
7. Click OK.
Parent topic: Configuring SSL/TLS Communication
Related tasks
Configuring a Server Certificate for the Product
Configuring a Server Certificate for the Product
You can configure a server certificate for your product.
1. Access Web Config and select the Network Security tab.
2. Under SSL/TLS, select Certificate.
3. Select one of the following options:
• CA-signed Certificate: Select Import if you have obtained a CA-signed certificate. Choose the
file to import and click OK.
• Self-signed Certificate: Select Update if you have not obtained a CA (Certificate Authority)-
signed certificate and want the product to generate a self-signed certificate.
4. Click Next.
You see a confirmation message.
5. Click OK.
Parent topic: Configuring SSL/TLS Communication
Configuring IPsec/IP Filtering
Follow the instructions in these sections to configure IPsec/IP traffic filtering using Web Config.
About IPsec/IP Filtering
Configuring the Default IPsec/IP Filtering Policy
Configuring the Group IPsec/IP Filtering Policies
IPsec/IP Filtering Policy Settings
IPsec/IP Filtering Configuration Examples
Configuring an IPsec/IP Filtering Certificate
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Parent topic: Using Your Product on a Secure Network
About IPsec/IP Filtering
You can filter traffic to the product over the network based on IP address, service, and port by
configuring a default policy that applies to every user or group connecting to the product. For control of
individual users or user groups, you can configure group policies.
Note: IPsec is supported only by computers running Windows Vista or later, or Windows Server 2008 or
later.
Parent topic: Configuring IPsec/IP Filtering
Configuring the Default IPsec/IP Filtering Policy
You can configure the default policy for IPsec/IP traffic filtering using Web Config.
1. Access Web Config and select the Network Security tab.
2. Under IPsec/IP Filtering, select Basic.
3. Select Enable to enable IPsec/IP filtering.
4. Select the filtering options you want to use for the default policy.
5. Click Next.
You see a confirmation message.
6. Click OK.
Parent topic: Configuring IPsec/IP Filtering
Configuring the Group IPsec/IP Filtering Policies
You can configure group policies for IPsec/IP traffic filtering using Web Config.
1. Access Web Config and select the Network Security tab.
2. Under IPsec/IP Filtering, select Basic.
3. Click a tab number for the policy number you want to configure.
4. Select the Enable this Group Policy checkbox.
5. Select the filtering options you want to use for this group policy.
6. Click Next.
You see a confirmation message.
7. Click OK.
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8. If you want to configure additional group policies, click the next tab number and repeat the
configuration steps as necessary.
Parent topic: Configuring IPsec/IP Filtering
IPsec/IP Filtering Policy Settings
Default Policy Settings
Setting Options/Description
Access Control Permit Access to permit IP packets to pass through
Refuse Access to prevent IP packets from passing
through
IPsec to permit IPsec packets to pass through
Authentication Method Select an authentication method, or select Certificate if
you have imported a CA-signed certificate
Pre-Shared Key If necessary, enter a pre-shared key between 1 and 127
characters long
Encapsulation If you selected IPsec as the Access Control option,
select one of these encapsulation modes:
Transport Mode: if you are using the product on the
same LAN; IP packets of layer 4 or later are encrypted
Tunnel Mode: if you are using the product on an Internet-
capable network, such as IPsec-VPN; the header and
data of IP packets are encrypted
Remote Gateway(Tunnel Mode) If you selected Tunnel Mode as the Encapsulation
option, enter a gateway address between 1 and 39
characters long
Security Protocol If you selected IPsec as the Access Control option,
select one of these security protocols:
ESP: to ensure the integrity of authentication and data,
and encrypt data
AH: to ensure the integrity of authentication and data; if
data encryption is prohibited, you can use IPsec
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Group Policy Settings
Setting Options/Description
Access Control Permit Access to permit IP packets to pass through
Refuse Access to prevent IP packets from passing
through
IPsec to permit IPsec packets to pass through
Local Address(Printer) Select an IPv4 or IPv6 address that matches your network
environment; if the IP address is assigned automatically,
select Use auto-obtained IPv4 address
Remote Address(Host) Enter the device's IP address (between 0 and 43
characters long) to control access, or leave blank to
control all addresses; if the IP address is assigned
automatically, such as by DHCP, the connection may be
unavailable, so configure a static address instead
Method of Choosing Port Select the method you want to used for specifying ports
Service Name If you selected Service Name as the Method of
Choosing Port option, select a service name option here;
see the next table for more information
Transport Protocol If you selected Port Number as the Method of Choosing
Port option, select one of these encapsulation modes:
Any Protocol
TCP
UDP
ICMPv4
See the Group Policy Guidelines table for more
information.
Local Port If you selected Port Number as the Method of Choosing
Port option, and TCP or UDP for the Transport Protocol
option, enter the port numbers that control receiving
packets (up to 10 ports), separated by commas, for
example 25,80,143,5220; leave this setting blank to
control all ports; see the next table for more information
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Setting Options/Description
Remote Port If you selected Port Number as the Method of Choosing
Port option, and TCP or UDP for the Transport Protocol
option, enter the port numbers that control sending
packets (up to 10 ports), separated by commas, for
example 25,80,143,5220; leave this setting blank to
control all ports; see the next table for more information
Authentication Method If you selected IPsec as the Access Control option,
select an authentication method here
Pre-Shared Key If you selected Pre-Shared Key as the Authentication
Method option, enter a pre-shared key between 1 and
127 characters long here and in the Confirm Pre-Shared
Key field
Encapsulation If you selected IPsec as the Access Control option,
select one of these encapsulation modes:
Transport Mode: if you are using the product on the
same LAN; IP packets of layer 4 or later are encrypted
Tunnel Mode: if you are using the product on an Internet-
capable network, such as IPsec-VPN; the header and
data of IP packets are encrypted
Remote Gateway(Tunnel Mode) If you selected Tunnel Mode as the Encapsulation
option, enter a gateway address between 1 and 39
characters long
Security Protocol If you selected IPsec as the Access Control option,
select one of these security protocols:
ESP: to ensure the integrity of authentication and data,
and encrypt data
AH: to ensure the integrity of authentication and data; if
data encryption is prohibited, you can use IPsec
Group Policy Guidelines
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Service name Protocol type Local/Remote port
number
Controls these operations
ENPC UDP 3289/Any port Searching for a product from
applications such as printer or
scanner drivers, or EpsonNet Config
SNMP UDP 161/Any port Acquiring and configuring MIB from
applications such as printer or
scanner drivers, or EpsonNet Config
LPR TCP 515/Any port Forwarding LPR data
RAW (Port9100) TCP 9100/any port Forwarding RAW data
IPP/IPPS TCP 631/Any port Forwarding AirPrint data (IPP/IPPS
printing)
WSD TCP Any port/5357 Controlling WSD
WS-Discovery UDP 3702/Any port Searching for a product from WSD
Network Scan TCP 1865/Any port Forwarding scan data from
Document Capture Pro
Network Push Scan TCP Any port/2968 Acquiring job information on push
scanning from Document Capture
Pro
Network Push Scan
Discovery
UDP 2968/Any port Searching for a computer during
push scanning from Document
Capture Pro
FTP Data (Local) TCP 20/Any port Forwarding FTP printing data to FTP
server
FTP Control (Local) TCP 21/Any port Controlling FTP printing to FTP
server
FTP Data (Remote) TCP Any port/20 Forwarding scan data and received
fax data to FTP client; controls only
an FTP server that uses remote port
20
FTP Control
(Remote)
TCP Any port/21 Forwarding scan data and received
fax data to FTP client
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Service name Protocol type Local/Remote port
number
Controls these operations
CIFS (Local)* TCP 445/Any port Sharing a network folder on CIFS
server
CIFS (Remote)* TCP Any port/445 Forwarding scan data and received
fax data to a folder on CIFS server
NetBIOS Name
Service (Local)
UDP 137/Any port Sharing a network folder on CIFS
server
NetBIOS Datagram
Service (Local)
UDP 138/Any port
NetBIOS Session
Service (Local)
TCP 139/Any port
NetBIOS Name
Service (Remote)
UDP Any port/137 Forwarding scan data and received
fax data to a folder on CIFS server
NetBIOS Datagram
(Remote)
UDP Any port/138
NetBIOS Session
Service (Remote)
TCP Any port/139
HTTP (Local) TCP 80/Any port Forwarding Web Config and WSD
data to a HTTP or HTTPS server
HTTPS (Local) TCP 443/Any port
HTTP (Remote) TCP Any port/80 Communicating with Epson Connect,
firmware update, and root certificate
update on a HTTP or HTTPS client
HTTPS (Remote) TCP Any port/443
* To control forwarding of scan and received fax data, share a network folder, or receive fax data from
PC-Fax, select Port Number as the Method of Choosing Port option and specify the port numbers for
CIFS and NetBIOS.
Parent topic: Configuring IPsec/IP Filtering
IPsec/IP Filtering Configuration Examples
You can configure IPsec and IP filtering in a variety of ways, as shown in the examples here.
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Receiving IPsec Packets Only
Use this example only for configuring a default policy.
• IPsec/IP Filtering: Enable
• Access Control: IPsec
• Authentication Method: Pre-Shared Key
• Pre-Shared Key: Enter a key up to 127 characters long
Receiving Printing Data and Printer Settings
Use this example to allow communication of printing data and printer settings from specified services.
Default policy:
• IPsec/IP Filtering: Enable
• Access Control: Refuse Access
Group policy:
• Access Control: Permit Access
• Remote Address(Host): Client IP address
• Method of Choosing Port: Service Name
• Service Name: Select ENPC, SNMP, HTTP (Local), HTTPS (Local), and RAW (Port9100)
Receiving Access from Only a Specified Address for Product Access
In these examples, the client will be able to access and configure the product in any policy configuration.
Default policy:
• IPsec/IP Filtering: Enable
• Access Control: Refuse Access
Group policy:
• Access Control: Permit Access
• Remote Address (Host): Administrator's client IP address
Parent topic: Configuring IPsec/IP Filtering
Configuring an IPsec/IP Filtering Certificate
You can configure a certificate for IPsec/IP traffic filtering using Web Config.
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1. Access Web Config and select the Network Security tab.
2. Under IPsec/IP Filtering, select Client Certificate.
3. Click Import to add a new client certificate and enter any necessary settings.
4. Click OK.
Parent topic: Configuring IPsec/IP Filtering
Connecting the Product to an IEEE 802.1X Network
Follow the instructions in these sections to connect the product to an IEEE 802.1X network using Web
Config.
Configuring an IEEE 802.1X Network
IEEE 802.1X Network Settings
Configuring a Certificate for an IEEE 802.1X Network
IEEE 802.1X Network Status
Parent topic: Using Your Product on a Secure Network
Configuring an IEEE 802.1X Network
If your product supports IEEE 802.1X, you can use it on a network with authentication provided by a
RADIUS server with a hub as an authenticator using Web Config.
1. Access Web Config and select the Network Security tab.
2. Under IEEE802.1X, select Basic.
3. Select Enable as the IEEE802.1X (Wired LAN) setting.
4. To use the product on a Wi-Fi network, enable your product's Wi-Fi settings. See your product's
User's Guide for instructions.
The status of the connection is shown as the IEEE802.1X (Wi-Fi) setting.
Note: You can share the network settings for Ethernet and Wi-Fi networking.
5. Select the IEEE 802.1X setting options you want to use.
6. Click Next.
You see a confirmation message.
7. Click OK.
Parent topic: Connecting the Product to an IEEE 802.1X Network
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Related references
IEEE 802.1X Network Settings
IEEE 802.1X Network Status
Related tasks
Configuring a Certificate for an IEEE 802.1X Network
IEEE 802.1X Network Settings
You can configure these IEEE 802.1X network settings in Web Config.
Setting Options/Description
EAP Type Select one of these authentication methods for connections
between the product and a RADIUS server:
EAP-TLS or PEAP-TLS: You must obtain and import a CA-
signed certificate
PEAP/MSCHAPv2: You must configure a password
User ID Enter an ID for authentication on a RADIUS server
Password Enter a password for authentication of the product.
Confirm Password Enter the authentication password again
Server ID Enter a server ID for authentication on a specified RADIUS
server; server ID is verified in the subject/subjectAltName field
of a server certificate sent from the RADIUS server
Anonymous Name If you selected PEAP-TLS or PEAP/MSCHAPv2 as the
Authentication Method setting, you can configure an
anonymous name instead of a user ID for phase 1 of a PEAP
authentication
Encryption Strength Select one of the following encryption strengths:
High for AES256/3DES
Middle for AES256/3DES/AES128/RC4
Parent topic: Connecting the Product to an IEEE 802.1X Network
Related tasks
Configuring an IEEE 802.1X Network
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Configuring a Certificate for an IEEE 802.1X Network
If your product supports IEEE 802.1X, you can configure a certificate for the network using Web Config.
1. Access Web Config and select the Network Security tab.
2. Under IEEE802.1X, select Client Certificate.
3. Click Import to add a new client certificate.
4. Click OK.
Parent topic: Connecting the Product to an IEEE 802.1X Network
IEEE 802.1X Network Status
You can check the status of the IEEE 802.1X network settings by printing a status sheet from your
product.
The network status sheet displays the information in this table for IEEE 802.1X networks.
Status ID Status description
Disable IEEE 802.1X is disabled
EAP Success IEEE 802.1X authentication is confirmed and the network connection is
available
Authenticating IEEE 802.1X authentication in progress
Config Error Authentication failed because the user ID was not set
Client Certificate Error Authentication failed because the client certificate is out of date
Timeout Error Authentication failed because there is no answer from the RADIUS server
and/or authenticator
User ID Error Authentication failed because the product's user ID and/or certificate
protocol is incorrect
Server ID Error Authentication failed because the server ID on the server certificate and
the server's ID do not match
Server Certificate Error Authentication failed because the server certificate is out of date or the
chain of the server certificate is incorrect
CA Certificate Error Authentication failed because the CA certificate is incorrect, not imported,
or out of date
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Status ID Status description
EAP Failure Authentication failed because the client certificate is incorrect (EAP-TLS
or PEAP-TLS), or the user ID or password is incorrect
(PEAP/MSCHAPv2)
Parent topic: Connecting the Product to an IEEE 802.1X Network
Related tasks
Printing a Network Status Sheet
Using a Digital Certificate
Follow the instructions in these sections to configure and use digital certificates using Web Config.
About Digital Certification
Obtaining and Importing a CA-signed Certificate
CSR Setup Settings
CSR Import Settings
Deleting a CA-signed Certificate
Updating a Self-signed Certificate
Importing a CA Certificate
Deleting a CA Certificate
Parent topic: Using Your Product on a Secure Network
About Digital Certification
You can configure the following digital certificates for your network using Web Config:
CA-signed Certificate
You can ensure secure communications using a CA-signed certificate for each security feature. The
certificates must be signed by and obtained from a CA (Certificate Authority).
Self-signed Certificate
A self-signed certificate is issued and signed by the product itself. You can use the certificate for only
SSL/TLS communication, however security is unreliable and you may see a security alert in the
browser during use.
Parent topic: Using a Digital Certificate
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Obtaining and Importing a CA-signed Certificate
You can obtain a CA-signed certificate by creating a CSR (Certificate Signing Request) using Web
Config and submitting it to a certificate authority. The CSR created in Web Config is in PEM/DER format.
You can import one CSR created from Web Config at a time.
1. Access Web Config and select Network Security.
2. Select one of the available network security options and select a certificate option.
3. In the CSR section, select Generate.
4. Select the CSR setting options you want to use.
5. Click OK.
You see a completion message.
6. In the CSR section, click the Download option that matches the format specified by your certificate
authority to download the CSR.
Caution: Do not generate another CSR or you may not be able to import a CA-signed certificate.
7. Submit the CSR to the certificate authority following the format guidelines provided by that authority.
8. Save the issued CA-signed certificate to a computer connected to the product.
Before proceeding, make sure the time and date settings are correct on your product. See the
product's User's Guide for instructions.
9. In the CA Certificate section, click Import.
10. Select the format of the certificate as the Server Certificate setting.
11. Select the certificate import settings as necessary for the format and the source from which you
obtained it.
12. Click OK.
You see a confirmation message.
13. Click Confirm to verify the certificate information.
Parent topic: Using a Digital Certificate
Related references
CSR Setup Settings
CSR Import Settings
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CSR Setup Settings
You can select these settings when setting up a CSR in Web Config.
Note: The available key length and abbreviations vary by certificate authority, so follow the rules of that
authority when entering information in the CSR.
Setting Options/Description
Key Length Select a key length for the CSR
Common Name Enter a name or static IP address from 1 to 128
characters long; for example, Reception printer
or https://10.152.12.225
Organization, Organizational Unit, Locality,
State/Province
Enter information in each field as necessary, from
0 to 64 characters long in ASCII; separate any
multiple names with commas
Country Enter a two-digit country code number as specified
by the ISO-3166 standard
Parent topic: Using a Digital Certificate
Related tasks
Obtaining and Importing a CA-signed Certificate
CSR Import Settings
You can configure these settings when importing a CSR in Web Config.
Note: The import setting requirements vary by certificate format and how you obtained the certificate.
Certificate format Setting descriptions
PEM/DER format obtained from Web Config Private Key: Do not configure because the
product contains a private key
Password: Do not configure
CA Certificate 1/CA Certificate 2: Optional
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Certificate format Setting descriptions
PEM/DER format obtained from a computer Private Key: Configure a private key
Password: Do not configure
CA Certificate 1/CA Certificate 2: Optional
PKCS#12 format obtained from a computer Private Key: Do not configure
Password: Optional
CA Certificate 1/CA Certificate 2: Do not
configure
CA-signed Certificate Import Settings
Setting Description
Server Certificate or Client Certificate Select the certificate format.
For an SSL/TLS connection, the Server Certificate
is displayed.
For an IPsec/IP Filtering, IEEE802.1x, or S/MIME
connection, the Client Certificate is displayed.
Note: Depending on your product, not all
connection types may be available.
Private Key If you obtain a certificate of the PEM/DER format
by using a CSR created from a computer, specify a
private key file that matches the certificate.
Password If the file format is Certificate with Private Key
(PKCS#12), enter the password for encrypting the
private key that is set when you obtain the
certificate.
CA Certificate 1 If your certificate’s format is Certificate
(PEM/DER), import a certificate from a certificate
authority that issues a CA-signed Certificate to be
used as the server certificate. Specify a file if
necessary.
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Setting Description
CA Certificate 2 If your certificate’s format is Certificate
(PEM/DER), import a certificate from the same
certificate authority that issued CA Certificate 1.
Specify a file if necessary.
Parent topic: Using a Digital Certificate
Related tasks
Obtaining and Importing a CA-signed Certificate
Deleting a CA-signed Certificate
You can delete an imported CA-signed certificate with Web Config when the certificate expires or if you
have no more need for an encrypted connection.
Note: If you obtained a CA-signed certificate from Web Config, you cannot import a deleted certificate;
you must obtain and import a new certificate.
1. Access Web Config and select Network Security.
2. Click Delete.
You see a completion message.
3. Click OK.
Parent topic: Using a Digital Certificate
Updating a Self-signed Certificate
If your product supports the HTTPS server feature, you can update a self-signed certificate using Web
Config.
1. Access Web Config and select Network Security, select SSL/TLS, and select Certificate.
2. Click Update.
3. Enter an identifier for your product from 1 to 128 characters long in the Common Name field.
4. Select a validity period for the certificate as the Certificate Validity (year) setting.
5. Click Next.
You see a completion message.
6. Click OK.
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7. Click Confirm to verify the certificate information.
Parent topic: Using a Digital Certificate
Importing a CA Certificate
You can import a CA certificate using Web Config.
1. Access Web Config and select Network Security.
2. Select CA Certificate.
3. Select Import.
4. Select the CA certificate you want to import.
5. Click OK.
When you see the CA Certificate page and the imported certificate is displayed, the import is finished.
Parent topic: Using a Digital Certificate
Deleting a CA Certificate
You can delete an imported CA certificate with Web Config when the certificate expires or if you have no
more need for an encrypted connection.
1. Access Web Config and select Network Security Settings.
2. Select CA Certificate.
3. Locate the certificate you want to remove and click the Delete button next to it.
4. Click OK to confirm the deletion.
5. Click Reboot Network, and then check that the deleted CA Certificate is not listed on the updated
screen.
Parent topic: Using a Digital Certificate
Setting Up Universal Print (Microsoft)
You can set up your product for use with Universal Print if you are using Microsoft 365 and Azure Active
Directory.
Note: This feature is supported on Windows 10 2004 (20H1) or later. Visit the Microsoft website for more
information.
1. Access Web Config and select the Network tab.
2. Select Universal Print.
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3. Select Register.
4. Follow the on-screen instructions to register your product.
Parent topic: Administering Your Product
Using Epson Device Admin Configuration Software
With Windows, you can discover and monitor remote devices, and configure network settings in a batch
operation. See the Epson Device Admin help for instructions.
To install Epson Device Admin, download the software from the support page at epson.com/support
(U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and follow the on-screen
instructions.
Parent topic: Administering Your Product
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Solving Problems
Check these sections for solutions to problems you may have using your product.
Viewing the Help Screen
Checking for Software Updates
Product Status Messages
Running a Product Check
Resetting Control Panel Defaults
Solving Setup Problems
Solving Network Problems
Solving Network Security Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Uninstall Your Product Software
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)
Viewing the Help Screen
You can view troubleshooting or how-to topics on the LCD screen at any time.
1. Press the help button.
2. Select Troubleshooting or How To to view instructional images or animations.
Parent topic: Solving Problems
Checking for Software Updates
Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit epson.com/support (U.S), epson.ca/support (Canada), or latin.epson.com/support (Latin America)
and select your product.
Note: Your printer is designed to work only with genuine Epson-brand ink packs. Other brands of ink
packs and ink supplies are not compatible and, even if described as compatible, may not function
properly or at all. Epson periodically provides firmware updates to address issues of security,
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performance, minor bug fixes and ensure the printer functions as designed. These updates may affect
the functionality of third-party ink. Non-Epson branded or altered Epson ink packs that functioned prior to
a firmware update may not continue to function.
• Windows: Your printer software automatically checks for updates. You can also manually update the
software by selecting Software Update here:
• Access the Windows Desktop and right-clicking the icon for your product in the right side of the
Windows taskbar, or clicking the up arrow and right-clicking .
• On the Maintenance tab in the printer settings window.
You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
• macOS 10.12.x to 13.x: You can manually update the software by opening the App Store, selecting
Updates, searching for a software update option for Epson Software, and selecting Update.
Parent topic: Solving Problems
Product Status Messages
You can often diagnose problems with your product by checking the messages and status icons on its
LCD screen.
Note: If the screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
Printer error. Turn on the printer
again. See your documentation for
more details.
Turn the product off and then back on again. If the error persists,
check for and remove any jammed paper or protective materials
from the product. If the error still persists, contact Epson for
support.
If you see any of the following error codes, make sure you have
not exceeded the loading capacity for any paper source:
• 000181
• 000184
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LCD screen message Condition/solution
Paper out in XX. Load the size and type of paper in the paper source indicated.
Too many paper cassette units are
installed. Turn the power off and
uninstall the extra units. See your
documentation for details.
You can use up to three optional paper cassettes. Remove any
extra units.
Unsupported paper cassettes are
installed. Turn the power off and
uninstall the extra units. See your
documentation for details.
Remove the unsupported paper cassettes by reversing the
installation instructions.
Cannot print because XX is out of
order. You can print from another
cassette.
Turn the product off and then back on again. Reinsert the
indicated paper cassette. If the error persists, contact Epson for
support.
The pickup roller in XX has reached
the end of its service life.
Replace the pickup roller, then reset the roller counter for that
cassette.
You need to replace Ink Supply
Unit(s).
Replace the indicated ink packs.
Paper Setup Auto Display is set to
Off. Some features may not be
available. For details, see your
documentation.
AirPrint is not available when the Paper Setup Auto Display
setting is disabled. Change Paper Setup Auto Display to On.
The combination of the IP address
and the subnet mask is invalid. See
your documentation for more details.
Contact your product administrator.
To use cloud services, update the
root certificate from the Epson Web
Config utility.
Contact your product administrator.
Check that the printer driver is
installed on the computer and that
the port settings for the printer are
correct.
Make sure the printer port is selected correctly in Property >
Port from the Printer menu. Select the USBXXX setting for a
USB connection or EpsonNet Print Port for a network
connection.
Recovery mode
Update Firmware
Contact your product administrator.
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Parent topic: Solving Problems
Related references
Paper Jams Inside the Product
Paper Source Settings Options
Related tasks
Loading Paper in the Paper Cassettes and Rear Paper Tray
Installing the Optional Paper Cassette Units
Replacing the Paper Feed Rollers
Resetting the Roller Counter on the LCD Screen
Running a Product Check
Running a product check helps you determine if your product is operating properly.
1. Disconnect any interface cables connected to your product.
2. Load plain paper in the paper cassette.
3. Press the home button, if necessary.
4. Select Maintenance.
You see a screen like this:
5. Select Print Head Nozzle Check.
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You see a screen like this:
6. Select Print.
The nozzle pattern prints.
7. Do one of the following, depending on the results of the product check:
• If the page prints and the nozzle check pattern is complete, the product is operating properly. Any
operation problem you may have could be caused by your computer, cable, software, or selected
settings. Check the other solutions in this guide or try uninstalling and reinstalling your printer
software.
• If the page prints but the nozzle check pattern has gaps, clean the print head.
• If the page does not print, the product may have a problem. Check the other solutions in this
manual. If they do not work, contact Epson.
Parent topic: Solving Problems
Related tasks
Loading Paper in the Paper Cassettes and Rear Paper Tray
Checking the Nozzles Using the Product Control Panel
Resetting Control Panel Defaults
If you have a problem with settings on the product control panel, you can reset them to their factory
defaults. You can choose which settings to reset or reset them all.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
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1. Press the home button, if necessary.
2. Select Settings > General Settings > System Administration > Restore Default Settings.
You see a screen like this:
3. Select one of these options:
• Network Settings: Resets all network settings
• All Except Network Settings: Resets all settings except for network settings
• All Settings: Resets all control panel settings
You see a confirmation screen.
4. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.)
Parent topic: Solving Problems
Solving Setup Problems
Check these sections if you have problems while setting up your product.
Product Does Not Turn On or Off
Noise After Ink Installation
Software Installation Problems
Parent topic: Solving Problems
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Product Does Not Turn On or Off
If you cannot turn the product on or off, try these solutions:
• If you cannot turn on your product, make sure the power cord is securely connected and hold down
the power button a little longer.
• If you cannot turn off your product, hold down the power button a little longer. If you still cannot turn off
your product, unplug the power cord, plug the power cord back in, then turn your product on and off
again using the power button.
Parent topic: Solving Setup Problems
Noise After Ink Installation
If you hear noises from your product after installing ink, check the following:
• The first time you install the ink packs, the product must charge its print head. Wait until charging
finishes before you turn off the product, or it may charge improperly and use excess ink the next time
you turn it on.
• If the product's print head stops moving or making noise, and the charging process has not finished
after approximately 5 minutes, turn off your product. Turn it back on and check to see if charging is still
in progress. If it is still in progress, contact Epson for help.
Parent topic: Solving Setup Problems
Software Installation Problems
If you have problems while installing your product software, try these solutions:
• Make sure your product is turned on and any necessary cables are securely connected at both ends. If
you still have problems installing software, disconnect the cable and carefully follow the instructions on
the Start Here sheet. Also make sure your system meets the requirements for your operating system.
• Close any other programs, including screen savers and virus protection software, and install your
product software again.
• In Windows, make sure your product is selected as the default printer and the correct port is shown in
the printer properties.
• For Mac, make sure your product is shown in the printer list. Click System Preferences or System
Settings > Printers & Scanners or Print & Fax. If the printer name is not displayed, add the printer.
• If you see any error message or your software does not install correctly in Windows, you may not have
software installation privileges. Contact your system administrator.
• If you are printing over a network, make sure your product is set up properly on the network.
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• If the USB cable is not recognized, try using a different USB cable.
Parent topic: Solving Setup Problems
Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network.
Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not
responsible for backing up or recovering data and settings during or after the warranty period. We
recommend that you make your own backup or print out your network data and settings.
Product Cannot Connect to a Wireless Router or Access Point
Network Software Cannot Find Product on a Network
Product Does Not Appear in Mac Printer Window
Cannot Print Over a Network
Parent topic: Solving Problems
Product Cannot Connect to a Wireless Router or Access Point
If your product has trouble finding or connecting to a wireless router or access point, try these solutions:
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your
product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from
the product control panel within 2 minutes of pressing the WPS button on your router.
• Make sure to place your product within contact range of your router or access point. Avoid placing
your product near a microwave oven, cordless phone, or large metal object, such as a filing cabinet.
Note for Latin America: If you are using a 5 GHz wireless router, set the router to operate in dual
band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the
2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home
Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet
service provider for instructions.
• Verify that your router or access point is operating correctly by connecting to it from your computer or
another device.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
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• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• Try restarting your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
restart your router.
• Check to see if access restrictions, such as MAC address filtering, are set on the router or access
point. If access restrictions are set, add your product's MAC address to your router's address list. To
obtain your product's MAC address, print a network status sheet. Then follow the instructions in your
router or access point documentation to add the address to the list.
• If your router or access point does not broadcast its network name (SSID), follow the instructions that
came with your product to enter your wireless network name manually.
• If your router or access point has security enabled, determine the kind of security it is using and any
required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA
passphrase correctly.
• Check if your computer is restricting the available wireless channels. If so, verify that your wireless
access point is using one of the usable channels and change to a usable channel, if necessary.
• If the IP address assigned to the product is 169.254.XXX.XXX and the subnet mask is 255.255.0.0,
the IP address may not be assigned correctly. Check the IP address and the subnet mask assigned to
the product. Restart the wireless router or reset the network settings for the product.
• If you cannot connect your product to a device using Wi-Fi Direct, you may have exceeded the
maximum number of devices connected to your product (8). Print a network status sheet or access
Web Config on the browser for your device and check the number of connected devices. If 8 devices
are already connected, disconnect a device by deleting the product's SSID from the Wi-Fi screen of
that device. If fewer than 8 devices are connected, check the accuracy of your other network settings,
move your device closer to your product, and try connecting again.
• If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi Direct password on
your device may have been changed. If necessary, delete the existing DIRECT-xxxxxxxx connection
settings from your device and enter a new password. See your device documentation for instructions.
Parent topic: Solving Network Problems
Related tasks
Printing a Network Status Sheet
Printing a Network Connection Report
Connecting to a Mobile Device
239
Modifying the Wi-Fi Direct Network Name or Password
Network Software Cannot Find Product on a Network
If EpsonNet Setup cannot find your product on a network, try these solutions:
• Make sure your product is turned on and connected to your network. Verify the connection using your
product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
• Make sure your product is not connected to a guest network.
• If necessary, reinstall your product software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
2. Windows only: Uninstall your product software.
3. Restart your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
restart your router, so note the next step before restarting it.
4. Download your product software from the Epson website using the instructions on the Start Here
sheet.
• If you have replaced your router, reinstall your product software to connect to the new router.
Note for Latin America: If you are using a 5 GHz wireless router, set the router to operate in dual
band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the
2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home
Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet
service provider for instructions.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing detection of your device over the network. See your router or access point documentation
for instructions on disabling the Privacy Separator function.
Parent topic: Solving Network Problems
240
Related concepts
Uninstall Your Product Software
Related tasks
Printing a Network Status Sheet
Printing a Network Connection Report
Product Does Not Appear in Mac Printer Window
If your product does not appear in the Mac printer window, try these solutions:
• Turn your product off, wait 30 seconds, then turn it back on again.
• If you are connecting the product wirelessly via EpsonNet Setup and you do not see the Wi-Fi antenna
icon with connection bars on your LCD screen, make sure your product software was installed
correctly. If necessary, reinstall your software.
Parent topic: Solving Network Problems
Related concepts
Uninstall Your Product Software
Cannot Print Over a Network
If you cannot print over a network, try these solutions:
• Make sure that your product is turned on.
• Make sure you install your product's network software as described in your product documentation.
• Print a network status sheet and verify that the network settings are correct. If the network status is
Disconnected, check any cable connections and turn your product off and then on again.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
• If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your
network does not assign IP addresses using DHCP, set the IP address manually. If the IP address
assigned to the printer is 169.254.xxx.xxx and the subnet mask is 255.255.0.0, the IP address may not
be assigned correctly. Restart your wireless router or reset the printer's network settings.
• Make sure your computer and product are both using the same wireless network.
• If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place
your product closer to your router or access point. Avoid placing your product near a microwave oven,
cordless phone, or large metal object, such as a filing cabinet.
241
Note for Latin America: If you are using a 5 GHz wireless router, set the router to operate in dual
band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the
2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home
Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet
service provider for instructions.
• Try restarting your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
restart your router.
• Check if there are any paused print jobs.
• Make sure your printer is selected as the default printer.
• Check if the selected printer port is correct.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing printing from a device over the network. See your router or access point documentation for
instructions on disabling the Privacy Separator function.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your
product's LCD screen is not lit, make sure you select one of the WPS options from the product control
panel within 2 minutes of pressing the WPS button on your router.
• Check your wired LAN router or access point to see if the LED for the port to which your product is
connected is on or flashing. If the link LED is off, try the following:
• Make sure the Ethernet cable is securely connected to your product and to your router, access
point, switch, or hub.
• Try connecting your product to a different port or a different router, access point, switch, or hub.
• Try connecting with a different Ethernet cable.
• Try printing to your product from another computer on the network.
• If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear lit on the
LCD screen, make sure your product software was installed correctly. If necessary, reinstall your
software.
Parent topic: Solving Network Problems
Related concepts
Uninstall Your Product Software
242
Related tasks
Printing a Network Status Sheet
Printing a Network Connection Report
Solving Network Security Problems
Check these sections if you have problems using the network security features.
Cannot Create the Secure IPP Printing Port
Cannot Update a Certificate or Create a CSR
Cannot Import a Digital Certificate
Deleted a CA-signed Certificate
Digital Certificate Warning Messages
Parent topic: Solving Problems
Cannot Create the Secure IPP Printing Port
If you cannot create the secure IPP printing port, try these solutions:
• Make sure you specified the correct server certificate for SSL/TLS communication using Web Config.
• If you are using a CA certificate, make sure it is imported to the computer that is accessing the
product.
Parent topic: Solving Network Security Problems
Cannot Update a Certificate or Create a CSR
If you cannot update a self-signed certificate or create a CSR for a CA-signed certificate, try these
solutions:
• Make sure that you entered a Common Name setting in Web Config.
• Make sure the Common Name setting does not contain unsupported characters or is divided by a
comma. Correct the setting and update the certificate again.
Parent topic: Solving Network Security Problems
243
Cannot Import a Digital Certificate
If you cannot import a digital certificate, try these solutions:
• Make sure the CA-signed certificate and the CSR have the same information. If they do not match,
import the certificate to a device that matches the information or use the CSR to obtain the CA-signed
certificate again.
• Make sure the CA-signed certificate file size is 5KB or less.
• Make sure you are entering the correct password.
Parent topic: Solving Network Security Problems
Deleted a CA-signed Certificate
If you accidentally deleted a CA-signed certificate, try these solutions:
• If you retained a backup file, import the CA-signed certificate again.
• If you obtained the certificate using a CSR created in Web Config, you cannot import a deleted
certificate. Create a new CSR and obtain a new certificate.
Parent topic: Solving Network Security Problems
Digital Certificate Warning Messages
If you see a warning message when using a digital certificate, check for solutions in this table.
Message Solution
Enter a Server Certificate. Select a certificate file and click Import.
CA Certificate 1 is not entered. Import CA certificate 1 before importing additional
certificates.
Invalid value below. Remove any unsupported characters in the file
path and password.
Invalid date and time. Set the date and time on the product using Web
Config, EpsonNet Config, or the product control
panel.
Invalid password Enter the password that matches the password set
for the CA certificate.
244
Message Solution
Invalid file Try the following:
• Import only certificate files in X509 format sent
by a trusted certificate authority.
• Make sure the file size is 5KB or less and is not
corrupted or fabricated.
• Make sure the chain in the certificate is valid;
check the certificate authority's website.
Cannot use the Server Certificates that include
more than three CA certificates.
Import certificate files in PKCS#12 format that
contains one or two CA certificates, or convert
each certificate to PRM format and import them
again.
The certificate has expired. Check if the certificate
is valid, or check the date and time on your printer.
Make sure the product time and date are set
correctly and, if the certificate is out of date, obtain
and import a new certificate.
Private key is required. Do one of the following to pair a private key with
the certificate:
• For PEM/DER format certificates obtained from
a CSR using a computer, specify the private key
file.
• For PKCS#12 format certificates obtained from
a CSR using a computer, create a file containing
the private key.
If you re-imported a PEM/DER format certificate
obtained from a CSR using Web Config, you can
only import it once. You must obtain and import a
new certificate.
Setup failed. Make sure the computer and product are
connected, and the certificate file is not corrupted,
then import the certificate file again.
Parent topic: Solving Network Security Problems
245
Solving Paper Problems
Check these sections if you have problems using paper with your product.
Paper Feeding Problems
Paper Jams Inside the Product
Paper Ejection Problems
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• If paper does not feed for printing, remove it from the paper tray or cassette. Reload it, then adjust the
edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette or
paper tray.
• Be sure to insert the paper cassette all the way into your product.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets. For plain paper, do not load paper above
the arrow mark on the edge guides.
• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Run the paper guide cleaning utility to clean the paper roller.
• If you installed an optional paper cassette unit, be sure to enable the cassette unit in the printing
software.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Load paper in the paper tray printable side up.
• Do not load binder paper with holes in the cassette.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Specifications
246
Related tasks
Loading Paper in the Paper Cassettes and Rear Paper Tray
Cleaning the Paper Guide
Enabling the Optional Paper Cassettes - Windows
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows
Enabling the Optional Paper Cassettes - Mac
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac
Paper Jams Inside the Product
If you see a message that paper has jammed in the product, follow the on-screen instructions to locate
and remove the jammed paper.
Take the following precautions when removing jammed paper from the product:
• Remove the jammed paper carefully. Using too much force may damage the product.
• Unless specifically instructed, avoid tilting the product, placing it on its side, or turning it upside down,
as ink may spill.
Warning: Never touch the buttons on the control panel while your hand is inside the product. If the
product starts operating, it may cause an injury. Do not touch any protruding parts inside the product.
Parent topic: Solving Paper Problems
Paper Ejection Problems
If you have problems with paper ejecting properly, try these solutions:
• If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper.
Select the correct paper size when you reprint.
• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select
the correct paper type setting when you reprint.
• Clean the roller inside the printer to remove any dust on the paper path.
Parent topic: Solving Paper Problems
Related references
Paper Specifications
Related tasks
Cleaning the Paper Guide
247
Solving Problems Printing from a Computer
Check these sections if you have problems while printing from your computer.
Note: When printing using AirPrint, the available print settings are different from those covered in this
manual. See the Apple website for details.
Note: For problems while printing with the Epson Universal Print Driver or PostScript (PS3) printer
software, see the sections covering that software in this manual.
Nothing Prints
Product Icon Does Not Appear in Windows Taskbar
Printing is Slow
Parent topic: Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on and connected to your computer.
• Make sure any interface cables are connected securely at both ends.
• Make sure the interface specifications match the specifications for the printer and the computer.
• Make sure there are no errors or paper jams in the product.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your product directly to your computer instead of the hub.
• If your computer is connected using a USB cable, try a different USB port on your computer or a
different cable.
• Make sure the printer status is not offline or pending.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
• Make sure your system meets the requirements for your operating system. If you are printing a high-
resolution image, you may need more than the minimum requirements. Print the image at a lower
resolution or if necessary, increase your system's memory.
• In Windows, make sure your product is selected as the default printer and the printer port setting
matches the printer connection port.
248
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on-
screen instructions to check the connection status:
• Windows 11: Click , then search for Epson Printer Connection Checker and select it.
• Windows 10: Click and select Epson Software > Epson Printer Connection Checker.
• Windows 8.x: Navigate to the Apps screen and select the Epson Printer Connection Checker
icon.
• Windows 7: Click and select All Programs > Epson Software > Epson Printer Connection
Checker.
• On a Mac, make sure the printer is added to the printer list and the printer is not paused.
• If you are using the PostScript printing software, make sure the printing language setting on the
control panel is set to Auto or PS.
• Make sure your product is selected as the printer in your printing program.
• In Windows, the product may not print if a large number of print jobs are sent. Try selecting Print
directly to the printer on the Advanced tab in the printer properties.
• You can try to clear the problem by updating the product software to the latest version. If the problem
persists, try uninstalling and reinstalling the printer driver.
Parent topic: Solving Problems Printing from a Computer
Related concepts
Uninstall Your Product Software
Related references
Interface Specifications
Paper Jams Inside the Product
Windows System Requirements
Mac System Requirements
Related tasks
Selecting Printer Language and Interface Settings
Running a Product Check
249
Product Icon Does Not Appear in Windows Taskbar
If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does
not work, try this solution:
1. Do one of the following:
• Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers
& scanners. Select your product name and select Printing preferences.
• Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your
product name and select Manage > Printing preferences.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click your product name, select Printing Preferences, and select
your product name again if necessary.
• Windows 7: Click and select Devices and Printers. Right-click your product name, select
Printing Preferences, and select your product name again if necessary.
• Windows Vista: Click , select Control Panel, and click Printer under Hardware and Sound.
Right-click your product name, select Printing Preferences, and select your product name again if
necessary.
2. Click the Maintenance tab.
3. Click the Extended Settings button.
4. Select Enable EPSON Status Monitor 3 and click OK.
5. Click the Monitoring Preferences button.
6. Click the checkbox for the option that adds the shortcut icon to the taskbar.
7. Click OK to close the open program windows.
Parent topic: Solving Problems Printing from a Computer
Printing is Slow
If printing becomes slow, try these solutions:
• Make sure your system meets the requirements for your operating system. If you are printing a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory.
• If you are using Windows 7, close the Devices and Printers window before you print.
250
• Make sure Quiet Mode is turned off.
• Clear space on your hard drive or run a defragmentation utility to free up existing space.
• Close any programs you are not using when you print.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If printing becomes slower after printing continuously for a long time, the product may have
automatically slowed down to protect the print mechanism from overheating or becoming damaged.
Let the product rest with the power on for 30 minutes, then try printing again.
• If you are printing over a wireless network, factors such as interference, network traffic, or weak signal
strength may affect your printing speed.
Note for Latin America: If you are using a 5 GHz wireless router, set the router to operate in dual
band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the
2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home
Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet
service provider for instructions.
• If you are using the Windows PostScript printer software, try selecting Fast as the Print Quality
setting on the Advanced tab of the printer software.
For the fastest printing, select the following settings in your product software:
• Turn on any high speed settings in your product software.
• Select a lower print quality setting.
• Make sure the ink drying time has not been increased for double-sided printing.
• Windows: Click the Maintenance or Utility tab, select Extended Settings or Speed and Progress,
and select the following settings:
• Always Spool RAW Datatype
• Page Rendering Mode
• Print as Bitmap
• Windows: Select Printing preferences, click the More Options tab, and make sure the
Bidirectional printing setting is enabled.
• Mac: Select System Preferences or System Settings, select Printers & Scanners, and select your
product. Select Options & Supplies, select Options (or Driver), and enable the Bidirectional
printing setting.
251
If printing is still slow and you are using Windows 7 or Windows Vista, try the following:
1. Click and select Computer or My Computer. Double-click the C: drive and open these folders:
ProgramData > EPSON > PRINTER.
Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and
search options. In the window that appears, click the View tab, select Show hidden files, folders,
and drives in the Advanced settings list, and click OK.
2. Right-click the EPAUDF01.AUD file and select Delete.
3. Restart your computer and try printing again.
Parent topic: Solving Problems Printing from a Computer
Related references
Windows System Requirements
Mac System Requirements
Related tasks
Selecting Basic Print Settings - Windows
Selecting Printing Preferences - Mac
Selecting Double-sided Printing Settings - Mac
Selecting Double-sided Printing Settings - Windows
Solving Page Layout and Content Problems
Check these sections if you have problems with the layout or content of your printed pages.
Note: When printing using AirPrint, the available print settings are different from those covered in this
manual. See the Apple website for details.
Inverted Image
Too Many Copies Print
Blank Pages Print
Incorrect Margins on Printout
Incorrect Characters Print
Incorrect Image Size or Position
Slanted Printout
252
Parent topic: Solving Problems
Inverted Image
If your printed image is inverted unexpectedly, try these solutions:
• Turn off any mirror or inversion settings in your printing application.
• Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer
software. (This option has different names, depending on your operating system version.)
Parent topic: Solving Page Layout and Content Problems
Too Many Copies Print
Make sure that the Copies setting in your printing program or printer software is not set for multiple
copies.
Parent topic: Solving Page Layout and Content Problems
Blank Pages Print
If blank pages print unexpectedly, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• If a blank page exists in a document you are printing and you want to skip printing it, select the Skip
Blank Page setting in your printer software, if available.
• Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if
necessary.
• Make sure your product is selected as the printer in your printing program.
• Make sure your product is on a flat surface and operating in the recommended environmental
conditions or multiple sheets of paper may be fed at the same time.
Parent topic: Solving Page Layout and Content Problems
Related concepts
Print Head Nozzle Check
Related references
Environmental Specifications
Paper or Media Type Settings - Printing Software
Related tasks
Selecting the Paper Settings for Each Source - Control Panel
253
Incorrect Margins on Printout
If your printed page has incorrect margins, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• Make sure you selected the correct margins for your paper size in your printing program.
• Make sure your paper is positioned correctly for feeding into the product.
• Load paper in the correct direction and slide the edge guides against the edges of the paper.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Selecting the Paper Settings for Each Source - Control Panel
Loading Paper in the Paper Cassettes and Rear Paper Tray
Incorrect Characters Print
If incorrect characters appear in your prints, try these solutions before reprinting:
• Make sure any cables are securely connected at both ends.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• On a Mac, cancel any paused print jobs.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If incorrect characters still appear in your prints, try connecting your product using a different cable.
• If your computer entered sleep mode the last time you printed, the next print job after your computer
exits sleep mode may contain garbled characters. Print your document again.
• If you are using the PostScript printer software, EPS files created in binary format may not print
correctly. Try creating the file in ASCII format instead.
• If you are using the Windows PostScript printer software, the product cannot print binary data if it is
connected to the computer using a USB cable. Try selecting ASCII or TBCP as the Output Protocol
setting on the Device Settings tab in the printer properties.
• If you are using the Windows PostScript printer software, select the appropriate substitution fonts on
the Device Settings tab in the printer properties.
254
Parent topic: Solving Page Layout and Content Problems
Incorrect Image Size or Position
If your printed image is the wrong size or in the wrong position, try these solutions:
• Make sure you selected the correct paper size and layout settings in your printing program and printer
software.
• Make sure you selected the correct paper size on the control panel.
• Make sure your paper is positioned correctly for feeding into the printer.
• Make sure you selected the correct margins for your paper size in your printing program.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Selecting the Paper Settings for Each Source - Control Panel
Loading Paper in the Paper Cassettes and Rear Paper Tray
Slanted Printout
If your printouts are slanted, try these solutions:
• Make sure the paper is loaded in the correct direction.
• Make sure your paper meets the specifications for your product.
• Slide the edge guides against the edges of the paper.
• Make sure the paper type setting matches the type of paper you loaded.
• Select a higher print quality setting in your printer software.
• Turn off any high speed settings in your product software.
• Align the print head.
• Adjust the print quality.
• If aligning the print head did not improve the quality, disable the Bidirectional Printing setting.
• Make sure the product is not printing while tilted or at an angle.
Parent topic: Solving Page Layout and Content Problems
255
Related references
Paper or Media Type Settings - Printing Software
Paper Specifications
Related tasks
Selecting the Paper Settings for Each Source - Control Panel
Loading Paper in the Paper Cassettes and Rear Paper Tray
Aligning the Print Head Using the Product Control Panel
Adjusting the Print Quality Using the Product Control Panel
Solving Print Quality Problems
Check these sections if your printouts have problems with print quality, but your image looks fine on your
computer screen.
Note: When printing using AirPrint, the available print settings are different from those covered in this
manual. See the Apple website for details.
White or Dark Lines in Printout
Blurry or Smeared Printout
Faint Printout or Printout Has Gaps
Grainy Printout
Incorrect Colors
Parent topic: Solving Problems
White or Dark Lines in Printout
If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Make sure the paper type setting matches the type of paper you loaded.
• Make sure you loaded the printable side of the paper correctly for your product.
• Turn off any high speed settings in your product software.
• Align the print head. If print quality does not improve after aligning the print head, disable the
bidirectional (high speed) setting.
• When vertical banding appears or the paper is smeared, clean the paper path.
256
• You may need to replace an ink pack.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Selecting the Paper Settings for Each Source - Control Panel
Loading Paper in the Paper Cassettes and Rear Paper Tray
Aligning the Print Head Using the Product Control Panel
Cleaning the Paper Guide
Removing and Installing Ink Packs
Blurry or Smeared Printout
If your printouts are blurry or smeared, try these solutions:
• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
• Slide the edge guides to the edges of the paper.
• Use a support sheet with special paper, or load special paper one sheet at a time.
• Make sure your paper meets the specifications for your product.
• Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.
• Make sure the paper type setting in your product software matches the type of paper you loaded.
• Make sure you loaded the printable side of the paper correctly for your product.
• If you are printing on thick paper or envelopes, turn on the Thick Paper setting from the control panel
or select Thick Paper and Envelopes in the Extended Settings of the printer software. (Turning this
setting on will decrease print speed.)
• When manually printing 2-sided, make sure the ink is completely dry before loading the paper.
• Remove each sheet from the output tray as it is printed.
• Avoid handling printouts on glossy paper right after printing to allow the ink to set.
• Turn off any high speed settings in your product software.
• When vertical banding appears or the paper is smeared, clean the paper path.
257
• If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily
saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first.
Adjust the density and/or ink drying time settings.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Align the print head.
• Align the print head using the Print Quality Adjustment setting.
• Clean the paper path.
Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that
extends beyond the base of the product in all directions.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Related references
Paper Specifications
Compatible Epson Papers
Paper or Media Type Settings - Printing Software
Related tasks
Loading Paper in the Paper Cassettes and Rear Paper Tray
Selecting the Paper Settings for Each Source - Control Panel
Selecting Double-sided Printing Settings - Mac
Selecting Double-sided Printing Settings - Windows
Cleaning the Paper Guide
Aligning the Print Head Using the Product Control Panel
Faint Printout or Printout Has Gaps
If your printouts are faint or have gaps, try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• The ink packs may be old or low on ink, and you may need to replace them.
258
• Make sure the paper type setting matches the type of paper you loaded.
• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
• Align the print head.
• Adjust the print quality in the product software.
• Clean the paper path.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Removing and Installing Ink Packs
Cleaning the Paper Guide
Aligning the Print Head Using the Product Control Panel
Adjusting the Print Quality Using the Product Control Panel
Selecting the Paper Settings for Each Source - Control Panel
Grainy Printout
If your printouts are grainy, try these solutions:
• Make sure you loaded the printable side of the paper correctly for your product.
• Select a higher print quality setting and turn off any high speed settings in your product software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Align the print head.
• Align the print head using the Print Quality Adjustment setting.
• Adjust the print quality in the product software.
• You may need to increase the image resolution or print a smaller size; see your software
documentation.
Note: Images from the Internet may be low resolution and not result in a high quality printout.
259
• If you enlarged the image size in an image-editing program, you need to increase the image resolution
setting to retain a high image quality. Increase the image resolution by the same amount you increase
the image size. For example, if the image resolution is 300 dpi (dots per inch) and you will double the
image size for printing, change the resolution setting to 600 dpi.
Note: Higher resolution settings result in larger file sizes, which take longer to process and print.
Consider the limitations of your computer system when selecting a resolution, and select the lowest
possible resolution that produces acceptable quality to keep file sizes manageable.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Related tasks
Loading Paper in the Paper Cassettes and Rear Paper Tray
Aligning the Print Head Using the Product Control Panel
Adjusting the Print Quality Using the Product Control Panel
Incorrect Colors
If your printouts have incorrect colors, try these solutions:
• Make sure the paper type setting matches the paper you loaded.
• Make sure the Grayscale setting is not selected in your printer software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• After you print, the colors in your printout need time to set as the ink dries. During this time, the colors
may look different than you expect. To speed up drying time, do not stack your printouts on top of each
other.
• Your printed colors can never exactly match your on-screen colors. However, you can use a color
management system to get as close as possible. Try using the color management options in your
printer software.
• Try turning off the PhotoEnhance setting in Windows.
• Select Custom as the Color Correction setting on the More Options tab of the printer software, then
click Advanced. Try changing the Scene Correction setting to something other than Automatic. If
changing that setting does not work, change the Color Management setting to any color correction
method other than PhotoEnhance.
260
• If you are using the Windows PostScript printer software, try adjusting the Color Mode setting on the
Advanced tab of the printer software.
• For best results, use genuine Epson paper.
• On the product control panel, change the Fix Photo setting from Auto to another option, or select
Enhance Off.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Related references
Paper or Media Type Settings - Printing Software
Compatible Epson Papers
Related tasks
Selecting the Paper Settings for Each Source - Control Panel
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Additional Layout and Print Options - Windows
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Printing Software - Standard Epson Printer Software - Windows
Uninstalling Product Software - Mac
Parent topic: Solving Problems
Uninstalling Printing Software - Standard Epson Printer Software - Windows
You can uninstall and then re-install your printer software to solve certain problems.
1. Turn off the product.
2. Disconnect any interface cables.
3. Do one of the following:
• Windows 11: Click , then search for Settings and select it. Select Apps or System > Apps &
features. Then select the program you want to uninstall and select Uninstall.
261
• Windows 10: Click and select (Settings) > Apps > Apps & features. Select the program
you want to uninstall and select Uninstall.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.
Note: If you see a User Account Control window, click Yes or Continue.
In the next window, select your product, if necessary, and click OK. Then follow any on-screen
instructions.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson, select your product, then click EPSON Printer Software Uninstall.
Note: If you see a User Account Control window, click Yes or Continue.
In the next window, select your product, if necessary, and click OK. Then follow any on-screen
instructions.
4. Restart your computer, then re-install your software.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Product Software
Uninstalling Product Software - Mac
In most cases, you do not need to uninstall your product software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your product software as
described here.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or
latin.epson.com/support (Latin America) and select your product.
2. Click Downloads.
3. Select your operating system, click Utilities, locate the Uninstaller utility, and click Download.
4. Run the file you downloaded.
5. Double-click the Uninstaller icon.
262
6. In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.
7. Click Uninstall.
8. Follow the on-screen instructions to uninstall the software.
9. Reinstall your product software.
Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan,
or Printers & Scanners window, select your product name and click the – (remove) icon to remove it.
Parent topic: Uninstall Your Product Software
Where to Get Help (U.S. and Canada)
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or
latin.epson.com/support (Latin America) and select your product for solutions to common problems. You
can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with
your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
• U.S. and Canada (English): (800) 241-5786, 7 a.m. to 4 p.m., Pacific Time, Monday through Friday
• Canada (French): (905) 709-2567, 7 a.m. to 4 p.m., Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
263
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales),
or latin.epson.com (Latin American sales). You can also purchase supplies from an Epson authorized
reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in
Canada.
Parent topic: Solving Problems
Where to Get Help (Latin America)
If you need additional help with your Epson product, contact Epson.
Epson provides these technical support services:
Internet Support
Visit Epson's support website at latin.epson.com/support for solutions to common problems. You can
download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your
questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
Country Telephone
Argentina (54 11) 5167-0300
0800-288-37766
Bolivia* 800-100-116
Brazil 0800-007-5000
Chile (56 2) 2484-3400
264
Country Telephone
Colombia Bogota: (57 1) 602-4751
Other cities: 01-8000-915235
Costa Rica 800-377-6627
Dominican Republic* 1-888-760-0068
Ecuador* 1-800-000-044
El Salvador* 800-6570
Guatemala* 1-800-835-0358
Mexico Mexico City: (52 55) 1323-2052
Other cities: 01-800-087-1080
Nicaragua* 00-1-800-226-0368
Panama* 00-800-052-1376
Paraguay 009-800-521-0019
Peru Lima: (51 1) 418-0210
Other cities: 0800-10126
Uruguay 00040-5210067
Venezuela (58 212) 240-1111
* Contact your local phone company to call this toll-free number from a mobile phone.
If your country does not appear in the list, contact the sales office in the nearest country. Toll or long
distance charges may apply.
Purchase Supplies and Accessories
Parent topic: Solving Problems
265
Technical Specifications
These sections list the technical specifications for your product.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or
this site (Canada) for information on how to return your Epson products for proper disposal.
Windows System Requirements
Mac System Requirements
Paper Specifications
Printable Area Specifications
Ink Pack Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Interface Specifications
Network Interface Specifications
Safety and Approvals Specifications
Windows System Requirements
To use your product and its software, your computer should use one of these Microsoft operating
systems:
• Windows 11
• Windows 10
• Windows 8.x
• Windows 7
• Windows Vista
• Windows Server 2003 SP2 or later
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America),
select your product, and select Downloads.
266
Parent topic: Technical Specifications
Mac System Requirements
To use your product and its software, your Mac should use one of these operating systems:
• macOS 13.x
• macOS 12.x
• macOS 11.x
• macOS 10.15.x
• macOS 10.14.x
• macOS 10.13.x
• macOS 10.12.x
• OS X 10.11.x
• OS X 10.10.x
• OS X 10.9.x
Note: Mac OS may not support some applications and features; the UNIX File System (UFS) for Mac
OS is not supported.
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America),
select your product, and select Downloads.
Parent topic: Technical Specifications
Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at
any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a
sample of paper stock before purchasing large quantities or printing large jobs.
267
Single-sheets
Size A4 (8.3 × 11.7 inches [210 × 297 mm])
A6 (4.1 × 5.8 inches [105 × 148 mm])
Letter (8.5 × 11 inches [216 × 279 mm])
Legal (8.5 × 14 inches [216 × 356 mm])
8.5 × 13 inches (216 × 330 mm)
Executive (7.25 × 10.5 inches [184 × 267 mm])
Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])
Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])
4 × 6 inches (102 × 152 mm)
5 × 7 inches (127 × 178 mm)
8 × 10 inches (203 × 254 mm)
16:9 wide (4 × 7.1 inches [102 × 181 mm])
Half Letter (5.5 × 8.5 inches [140 × 216 mm])
Paper types Plain paper
Note: Your product also supports compatible papers distributed by
Epson. See the link at the end of this topic for a list of compatible
Epson papers.
Weight Plain paper: 17 lb (64 g/m
2
) to 24 lb (90 g/m
2
)
Thick paper: 25 lb (91 g/m
2
) to 68 lb (256 g/m
2
)
Envelopes
Size No. 10 (4.1 × 9.5 inches [105 × 241 mm])
Paper types Plain bond paper
Weight 20 lb (75 g/m
2
) to 27 lb (100 g/m
2
)
Parent topic: Technical Specifications
269
Envelopes
1 Left/right: 0.12 inch (3 mm) minimum
2 Top/bottom: 0.12 inch (3 mm) minimum
3 Reduced print quality area/left: 0.71 inch (18 mm) minimum
4 Reduced print quality area/right: 1.85 inches (47 mm) minimum
Parent topic: Technical Specifications
Ink Pack Specifications
Note: Your printer is designed to work only with genuine Epson-brand ink packs. Other brands of ink
packs and ink supplies are not compatible and, even if described as compatible, may not function
properly or at all. Epson periodically provides firmware updates to address issues of security,
performance, minor bug fixes and ensure the printer functions as designed. These updates may affect
the functionality of third-party ink. Non-Epson branded or altered Epson ink packs that functioned prior to
a firmware update may not continue to function.
The included initial ink packs are designed for reliable printer setup and cannot be used as replacement
ink packs or resold. After setup, the remaining ink is available for printing. Yields are based on ISO
24711 in default mode, printing continuously. Yields vary due to print images, settings, and
temperatures. Printing infrequently or primarily with one color reduces yields. All ink packs must be
installed with ink for printing and printer maintenance. For print quality, some ink remains in replaced ink
packs.
270
Color Cyan, Magenta, Yellow, Black
Ink pack life Opened package: 2 years
Unopened package: do not use if the date on the package has
expired
Temperature Storage: –22 to 104 °F (–30 to 40 °C)
1 month at 104 °F (40 °C)
Ink freezes at 18.6 °F (–7.45 °C) (depending on color; ink may
partially freeze at 32 °F (0 °C) or lower)
Ink thaws and is usable after 3 hours at 77 °F (25 °C)
Parent topic: Technical Specifications
Dimension Specifications
Height Stored: 14.1 inches (357 mm)
Stored with 1 optional paper cassette installed: 18 inches (457 mm)
Stored with 2 optional paper cassettes installed: 21.9 inches (557
mm)
Stored with 3 optional paper cassettes installed: 25.9 inches (657
mm)
Printing: 17.7 inches (449 mm)
Printing with one optional paper cassette installed: 21.6 inches (549
mm)
Printing with two optional paper cassettes installed: 25.6 inches (649
mm)
Printing with three optional paper cassettes installed: 29.5 inches
(749 mm)
Width Stored: 16.7 inches (425 mm)
Printing: 16.7 inches (425 mm)
Depth Stored: 21.1 inches (535 mm); with output tray installed
Printing: 22.8 inches (578 mm)
271
Weight
(without ink packs or power cord)
33.7 lb (18.7 kg)
With one optional paper cassette installed: 43.7 lb (19.8 kg)
With two optional paper cassettes installed: 53.6 lb (24.3 kg)
With three optional paper cassettes installed: 63.5 lb (28.8 kg)
Parent topic: Technical Specifications
Electrical Specifications
Power supply rating 100 to 240 V
Rated frequency range 50 to 60 Hz
Rated current 0.7 to 0.4 A
Power consumption WF-C5390:
Standalone copying: Approximately 25 W (ISO/IEC24712)
Ready mode: Approximately 9.8 W
Sleep mode: Approximately 1.1 W
Power off mode: Approximately 0.2 W
WF-C5310:
Standalone copying: Approximately 24 W (ISO/IEC24712)
Ready mode: Approximately 8.8 W
Sleep mode: Approximately 1.1W
Power off mode: Approximately 0.2 W
Parent topic: Technical Specifications
Environmental Specifications
Temperature Operating: 50 to 95 °F (10 to 35 °C)
Storage: –4 to 104 °F (–20 to 40 °C) before initial ink charging
5 to 104 °F (–15 to 40 °C) after initial ink charging
1 month at 104 °F (40 °C)
272
Humidity
(without condensation)
Operating: 20 to 80% RH
Storage: 5 to 85% RH
Parent topic: Technical Specifications
Interface Specifications
Interface type Hi-Speed USB (Device Class for computers)
Hi-Speed USB (for external USB device)
Note: Epson cannot guarantee the operation of externally connected devices. USB 3.0 cables are not
supported.
Parent topic: Technical Specifications
Network Interface Specifications
Wi-Fi (U.S. and Canada)
Standard IEEE 802.11a/b/g/n
*1
/ac/k/r/v
Security WPA2-PSK (AES); complies with WPA2 standards with support for
WPA/WPA2 Personal
WPA3-SAE (AES)
WPA2/WPA-3-Enterprise
WEP (64/128 bit)
Note: Wi-Fi Direct only supports WPA2-PSK (AES)
Frequency band IEEE 802.11b/g/n: 2.4 GHz
IEEE 802.11a/n/ac: 5 GHz
273
Channels 2.4 GHz: 1/2/3/4/5/6/7/8/9/10/11/12/13
5 GHz:
Wi-Fi:
• W52 (36/40/44/48)
• W53 (52/56/60/64)
• W56 (100/104/108/112/116/132/136/140/144)
• W58 (149/153/157/161/165)
Wi-Fi Direct:
• W52 (36/40/44/48)
• W58 (149/153/157/161/165)
Connection modes Infrastructure mode
Wi-Fi Direct (Simple AP)
Note: Wi-Fi Direct Simple AP mode is available even if you connect
the product to an Ethernet network. Wi-Fi Direct is not supported on
IEEE 802.11b.
*1
: Only available for the HT20
Wi-Fi (Latin America)
Standard IEEE 802.11 b/g/n
*1
/k/r/v
Security WPA2-PSK (AES); complies with WPA2 standards with support for
WPA/WPA2 Personal
WPA3-SAE (AES)
WPA2/WPA-3-Enterprise
WEP (64/128 bit)
Note: Wi-Fi Direct only supports WPA2-PSK (AES)
Frequency band 2.4 GHz
Channels 1/2/3/4/5/6/7/8/9/10/11/12/13
274
Coordination modes Infrastructure mode
Wi-Fi Direct (Simple AP)
Note: Wi-Fi Direct Simple AP mode is available even if you connect
the product to an Ethernet network. Wi-Fi Direct is not supported on
IEEE 802.11b.
*1
: Only available for the HT20
Ethernet
Standard IEEE802.3i (10BASE-T)*
IEEE802.3u (100BASE-TX)
IEEE802.3ab (1000BASE-T)*
IEEE802.3az (Energy Efficient Ethernet); the connected device
should be IEEE802.3az compliant
Communication mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps Full
duplex, 100Mbps Half duplex
Connector RJ-45
* Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference.
Security
IEEE802.1X; requires the connected device to comply with IEEE802.1X
IPsec/IP Filtering
SSL/TLS; either HTTPS Server/Client or IPPS
SMTPS (StartTLS, SSL/TLS)
SNMPv3
Parent topic: Technical Specifications
275
Safety and Approvals Specifications
United States Safety: UL60950-1
EMC: FCC part 15 Subpart B Class B
Canada Safety: CAN/CSA C22.2 No. 60950-1
EMC: CAN ICES-3 (B)/NMB-3 (B)
This equipment contains the following wireless module:
• Manufacturer: Seiko Epson Corporation
• Type: J26H005
This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept
responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modification of the product. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and
away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed
outdoors is subject to licensing.
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment
and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102
of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated so that
the radiator is kept at least 7.9 inches (20 cm) or more away from a person's body (excluding extremities:
hands, wrists, feet and ankles).
Parent topic: Technical Specifications
276
Notices
Check these sections for important notices about your product.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or
this site (Canada) for information on how to return your Epson products for proper disposal.
Important Safety Instructions
FCC Compliance Statement
Binding Arbitration and Class Waiver
Trademarks
Copyright Notice
Important Safety Instructions
Before using your Epson product, read and follow these safety instructions.
General Printer Safety Instructions
Wireless Connection Safety Instructions
LCD Screen Safety Instructions
Parent topic: Notices
General Printer Safety Instructions
• Be sure to follow all warnings and instructions marked on the printer.
• Use only the type of power source indicated on the printer's label.
• Use only the power cord that comes with the printer. Use of another cord may cause fires or shock. Do
not use the cord with any other equipment.
• Make sure the AC power cord meets the relevant local safety standard.
• Place the printer near a wall outlet where the plug can be easily unplugged.
• Avoid plugging the printer into an outlet on the same circuit as a photo copier or air control system that
regularly switches on and off, or on an outlet controlled by a wall switch or timer.
• Do not let the power cord become damaged or frayed.
277
• If you use an extension cord with the printer, make sure the total ampere rating of the devices plugged
into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere
rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
• Always turn off the printer using the power button, and wait until the power light stops flashing before
unplugging the printer or cutting off power to the electrical outlet.
• Place the printer on a flat, stable surface that extends beyond its base in all directions. It will not
operate properly if it is tilted or at an angle.
• Keep your product at least 8.7 inches (22 cm) away from cardiac pacemakers to prevent your
product's radio waves from affecting the operation of the pacemaker.
• Leave enough space above the printer to fully raise the printer cover.
• Leave enough space in front of the printer for the paper to be fully ejected.
• Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust.
• Do not place the printer near a radiator or heating vent or in direct sunlight.
• Leave enough room around the printer for sufficient ventilation. Do not block or cover openings in the
case or insert objects through the slots.
• The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do
not place objects on top of the power-supply cords and do not allow the power-supply cords to be
stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends.
• Keep the printer away from potential sources of electromagnetic interference, such as loudspeakers or
the base units of cordless telephones.
• When connecting the printer to a computer or other device with a cable, ensure the correct orientation
of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong
orientation may damage both devices connected by the cable.
• Do not insert objects through the slots on the printer.
• Do not put your hand inside the printer while it is printing.
• Do not touch the flat white cable inside the printer.
• Do not move the print head by hand; this may damage the printer.
• Do not spill liquid on the printer and do not handle the printer with wet hands.
• Do not use aerosol products that contain flammable gases inside or around the printer. Doing so may
cause fire.
• Except as specifically explained in your documentation, do not attempt to service the printer yourself.
278
• Unplug the printer and refer servicing to qualified service personnel under the following conditions: if
the power cord or plug is damaged; if liquid has entered the product; if the product has been dropped
or the case damaged; if the product does not operate normally or exhibits a distinct change in
performance. Adjust only those controls that are covered by the operating instructions.
• If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in
the plug, make sure you replace them with fuses of the correct size and rating.
• Never disassemble, modify, or attempt to repair the power cord, plug, printer, or options by yourself,
except as specifically explained in the printer's manuals.
• Unplug the power cord from the electrical outlet if you are not going to use the printer for an extended
period.
• Before transporting the printer, make sure that the print head is in the home (far right) position and the
ink packs are installed.
• When storing or transporting the printer, do not tilt it, stand it on its side, or turn it upside down;
otherwise, ink may leak.
Parent topic: Important Safety Instructions
Wireless Connection Safety Instructions
Radio waves from this product may adversely affect the operation of medical equipment or automatically
controlled devices, such as pacemakers, automatic doors or fire alarms. When using this product near
such devices or inside a medical facility, follow the directions from authorized staff members at the
facility, and follow all posted warnings and directions on the device to avoid causing an accident.
Parent topic: Important Safety Instructions
LCD Screen Safety Instructions
• Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers.
• If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash
them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them
immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor
immediately.
• Do not press too hard on the LCD screen or subject it to heavy impacts.
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen.
• If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson
for support.
279
• Do not subject your product to sudden changes in temperature or humidity; this may cause
condensation to develop inside the LCD screen and degrade its performance.
• The LCD screen may contain a few small bright or dark spots, and may display uneven brightness.
These are normal and do not indicate that the screen is damaged in any way.
Parent topic: Important Safety Instructions
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause interference to radio and television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC
Certification or Declaration of this device and may cause interference levels which exceed the limits
established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded
equipment interface cable with this device. If this equipment has more than one interface connector, do
not leave cables connected to unused interfaces. Changes or modifications not expressly approved by
the manufacturer could void the user’s authority to operate the equipment.
For Canadian Users
CAN ICES-3(B)/NMB-3(B)
Parent topic: Notices
280
Binding Arbitration and Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND
CLASS ARBITRATIONS
1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term
"Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,
controversy or action between you and Epson arising out of or relating to this Agreement, Epson
branded products (hardware and including any related software), or other transaction involving you and
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation,
ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more
specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement,
(c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson
also agree, notwithstanding Section 1.6,that a court, not an arbitrator, may decide if a claim or cause of
action is for an IP Claim.
1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration
according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE
OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.
Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized
arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but
excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see
Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C.
§1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement
memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this
Agreement.
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to
try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to
resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to
Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los
Alamitos, CA 90720 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent
address Epson has in its records for you. For this reason, it is important to notify us if your address
changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of
the Dispute shall include the sender's name, address and contact information, the facts giving rise to the
Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson
and you agree to act in good faith to resolve the Dispute before commencing arbitration.
1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small
claims court of your state or municipality if the action is within that court's jurisdiction and is pending only
in that court.
281
1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT
EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL
CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE
CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE
ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING
WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED.
ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN
ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION
PROCEEDING.
1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by
the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration
on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling
1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a
single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the
selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not
any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising
out of or relating to the interpretation, applicability, enforceability or formation of this Agreement,
including any claim that all or any part of this Agreement is void or voidable. Notwithstanding this broad
delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or
cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1
above. The arbitrator shall be empowered to grant whatever relief would be available in a court under
law or in equity. The arbitrator may award you the same damages as a court could, and may award
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent
necessary to provide relief warranted by that party's individual claim. In some instances, the costs of
arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration
than in court. The arbitrator's award is binding and may be entered as a judgment in any court of
competent jurisdiction.
You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by
telephone shall take place in a location reasonably accessible from your primary residence, or in Orange
County, California, at your option.
a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties
agree to the following procedure:
(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount
of damages sought to be recovered. You can find a copy of a Demand for Arbitration at
http://www.jamsadr.com ("Demand for Arbitration").
(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North
State College Blvd., Suite 600 Orange, CA 92868, U.S.A.
282
(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute
Notice), or as otherwise agreed by the parties.
b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed
to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled.
The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during
the arbitration.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator
fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.
d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive
of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater
than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount
of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if
any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney
reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as
agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and
expenses to be paid by Epson pursuant to this Section 1.6d).
e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced
involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section
1.6d) above does not limit your rights to attorney's fees and expenses under applicable law;
notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and
expenses.
1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual
arbitration procedure and waiver of class and representative proceedings specified in this
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent
to this Agreement (including without limitation the purchase, download, installation of the
Software or other applicable use of Epson Hardware, products and services) that specifies (i)
your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
individual arbitration procedure and waiver of class and representative proceedings specified in
this Section 1. In the event that you opt-out consistent with the procedure set forth above, all
other terms shall continue to apply, including the requirement to provide notice prior to litigation.
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you
and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and
class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will
obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the
applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in
accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you
timely elected to opt-out when you first assented to this Agreement).
283
1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be
severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not
apply to the prohibition against class or representative actions as provided in Section 1.5. This
means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1)
shall be null and void.
Parent topic: Notices
Trademarks
EPSON
®
is a registered trademark, the EPSON logo is a registered logomark, and Epson Connect
TM
is a
trademark of Seiko Epson Corporation.
Remote Print
TM
is a trademark of Seiko Epson Corporation.
Mac, macOS, OS X, AirPrint, iPad, iPhone, iPod touch, and App Store are trademarks of Apple Inc.,
registered in the U.S. and other countries.
Use of the Works with Apple badge means that an accessory has been designed to work specifically
with the technology identified in the badge and has been certified by the developer to meet Apple
performance standards.
Google
®
is a registered trademark and Android
TM
, Chromebook
TM
, Gmail
TM
, Google Chrome
TM
, and
Google Play
TM
are trademarks of Google LLC.
Microsoft and Windows are trademarks of the Microsoft group of companies.
Wi-Fi Direct
®
is a registered trademark of Wi-Fi Alliance
®
.
PCL is a registered trademark of Hewlett-Packard Company.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Parent topic: Notices
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
284
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
libTIFF Software Acknowledgment
A Note Concerning Responsible Use of Copyrighted Materials
Default Delay Times for Power Management for Epson Products
Copyright Attribution
Parent topic: Notices
libTIFF Software Acknowledgment
Copyright © 1988-1997 Sam Leffler
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose
is hereby granted without fee, provided that (I) the above copyright notices and this permission notice
appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and
Silicon Graphics may not be used in any advertising or publicity relating to the software without the
specific, prior written permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT
ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT
OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
Parent topic: Copyright Notice
285
A Note Concerning Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in
certain circumstances, those circumstances may not be as broad as some people assume. Contact your
legal advisor for any questions regarding copyright law.
Parent topic: Copyright Notice
Default Delay Times for Power Management for Epson Products
This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets
Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to
sleep to a shorter interval.
Parent topic: Copyright Notice
Copyright Attribution
© 2023 Epson America, Inc.
5/23
CPD-62467R1
Parent topic: Copyright Notice
