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Frequently asked questions
Problem Possible cause and solution
The cake/cookies are
not baked properly.
A different temperature than that given in the recipe
was used.
Select the temperature required for the recipe.
The ingredient quantities are different from those
given in the recipe.
Check if you have amended the recipe. The addition
of more liquid or more eggs will make a wetter
mixture which will take longer to cook.
The browning is uneven. You selected the wrong temperature or shelf level.
There will always be a slight unevenness. If
browning is very uneven, check whether you
selected the correct temperature and shelf level.
The material or color of the bakeware is not suitable
for the operating mode selected. Light-colored, shiny,
or thin-walled pans are less suitable. These reflect the
oven's heat, which means that the heat does not
penetrate to the food effectively, resulting in uneven or
poor browning.
Dark, matte baking pans are best for baking.
The food is not suffi-
ciently heated or is not
cooked at the end of a
set duration when using
the Microwaveoper-
ating mode.
Check whether the cooking process using microwave
power has been interrupted and has not been
restarted.
Restart the cooking process to ensure the food is
heated or cooked properly.
When cooking or reheating with microwave power, the
time set was too short.
Check that the correct duration is selected for the
microwave power level. The lower the microwave
power level, the longer the duration required.
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