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16
Problem Possible Solution
Vacuum will not
turn on
The battery is not installed correctly (see Battery Installation, page 10).
Recharge the vacuum (see Charging the Vacuum, page 10).
The vacuum motor overheated. Empty the dust container and check
for blockage inside the vacuum head and stick. Remove any blockage
and clean the filters (see Cleaning, page 13). Allow the vacuum to cool
for 1 hour before turning it back on.
Vacuum is not
charging
The charger is not properly plugged in (see Charging the Vacuum,
page 10).
Roller brush is not
turning
Clean the roller brush and remove any debris blocking the brush (see
Cleaning the Roller Brush, page 15).
Vacuum makes an
abnormal noise
Clean the roller brush and remove any debris blocking the brush (see
Cleaning the Roller Brush, page 15).
Check for blockage inside the vacuum body, vacuum head, and
stick. Remove any blockage (see Cleaning, page 13).
Vacuum has low
suction power
Battery may be low. Recharge the battery to full charge (see Charging
the Vacuum, page 10).
Clean the roller brush and remove any debris blocking the brush (see
Cleaning the Roller Brush, page 15).
The dust bin and filters may be full. Empty the dust bin and clean
the filters (see Cleaning, page 13).
Check for blockage inside the vacuum body, vacuum head, and
stick. Remove any blockage (see Cleaning, page 13).
TROUBLESHOOTING
If your problem is not listed, please contact Customer Support (see page 19).
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