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22 23WARRANtytRoUBLEShootING
Faults
If there is a problem with the oven and/or grill, please:
• Check the points listed below before calling for service. It may be possible to avoid a call by fixing the problem
yourself – and so continue cooking.
NOTE: We may charge for service even in the guarantee period if your problem is due to the causes listed below.
pRoBLEM poSSIBLE cAUSE WhAt to Do
Oven or grill not working Power not turned on Switch on electricity
Household fuse blown Check fuses
Controls incorrectly set Reset controls
Circuit breaker tripped Check circuit breaker
Clock not set Set time of day on timer
Demo Mode ‘ON’
Deactivate DEMO Mode. Refer to ‘Using
y
our oven’
Child Lock ‘ON’ Deactivate Child Lock. Refer to ‘Using
y
our oven’
Oven not heating enough Foil or trays on bottom of oven Remove foil or trays
Oven not pre-heated Pre-heat oven for 30 minutes.
Light & fans on continuously Timer not in manual mode Set timer to manual mode
Oven not working Timer not in manual mode Set timer to manual mode
Household fuse blown Check fuses
Oven light not working Household fuse blown Check fuses
Circuit breaker tripped Check circuit breaker
Lamp blown or loose in socket Replace or tighten lamp
Cooker smoking when
first used
Pr
otective oils being removed Turn grill on high for 30 mins and then
the oven on 220°C for 1 hour
Too much condensation
building up when baking
Too much water used when cooking Reduce amount of water
Leave oven door open after cooking
Smells when first using oven Protective oils being removed This is normal
Timer flashing Power failure or interruption Reset time of day
Shelf or telescopic runner
slides out when door is
opened
Oven cavity is not level with the ground. Perform a check using a level to verify
cause (refer to installation section).
If not level refer to installer
Ov
en seal is loose The oven seal is only attached at each
corner. It may seem like a loose fit but
when the oven door is closed it will
function correctly
No action necessary
There is warm air coming
from the top of the oven
door
The oven vent is located under the control
panel. When the oven is on, the air passes
through this vent. This venting is necessary
for proper air circulation in the oven and
good baking results. Do not block vent.
No action necessary
NOTE: Only authorised personnel should carry out servicing. If the household fuse continues to blow, call the
Customer Care Centre.
Further Information
When you need information, service or replacement parts of have a warranty enquiry, please contact the Customer
Care Centre:
Australia - 1300 363 640, 8.00am- 5.00pm EST Monday to Friday
New zealand - 09 573 2384, 8.00am - 5.00pm EST Monday to Friday
Please have the following information ready: Model, Model Number & Serial Number. This is shown on the data plate
which is visible when the oven door is open.
TROUBLESHOOTING
This document sets out the terms and conditions of the product
warranties for Westinghouse Appliances. It is an important
document. Please keep it with your proof of purchase documents
in a safe place for future reference should there be a manufacturing
defect in your Appliance. This warranty is in addition to other rights
you may have under the Australian Consumer Law.
1. In this warranty:
(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the
Competition and Consumer Act 2010;
(b) ‘Appliance’ means any Electrolux product purchased by you and
accompanied by this document;
(c) ‘ASC’ means Electrolux’s authorised serviced centres;
(d) ‘Westinghouse’ is the brand controlled by Electrolux Home Products
Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004
762 341 in respect of Appliances purchased in Australia and Electrolux
(NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount
Wellington, in respect of Appliances purchased in New Zealand;
(e) ‘WarrantyPeriod’meanstheperiodspeciedinclause3ofthis
warranty;
(f) ‘you’ means the purchaser of the Appliance not having purchased
the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Appliances, purchased
and used in Australia or New Zealand and is in addition to (and does not
exclude, restrict, or modify in any way) other rights and remedies under
a law to which the Appliances or services relate, including any non-
excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty
continues in Australia for a period of 24 months and in New Zealand
for a period of 24 months, following the date of original purchase of the
Appliance.
4. Repair or replace warranty: During the Warranty Period, Electrolux
or its ASC will, at no extra charge if your Appliance is readily accessible
for service, without special equipment and subject to these terms and
conditions, repair or replace any parts which it considers to be defective.
Electrolux may, in its absolute discretion, choose whether the remedy
oeredforavalidwarrantyclaimisrepairorreplacement.Electroluxorits
ASC may use refurbished parts to repair your Appliance. You agree that
any replaced Appliances or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will
bear the reasonable cost of transportation, travel and delivery of the
Appliance to and from Electrolux or its ASC. Travel and transportation will
be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this
warranty.
7. Exclusions: You may not make a claim under this warranty unless the
defect claimed is due to faulty or defective parts or workmanship. This
warranty does not cover:
(a) lightglobes,batteries,ltersorsimilarperishableparts;
(b) parts and Appliances not supplied by Electrolux;
(c) cosmeticdamagewhichdoesnotaecttheoperationofthe
Appliance;
(d) damage to the Appliance caused by:
(i) negligence or accident;
(ii) misuse or abuse, including failure to properly maintain or service;
(iii) impr
oper, negligent or faulty servicing or repair works done by
anyone other than an Electrolux authorised repairer or ASC;
(iv) normal wear and tear;
(v) power surges, electrical storm damage or incorrect power supply;
(vi) incomplete or improper installation;
(vii) incorrect, improper or inappropriate operation;
(viii) insect or vermin infestation;
(ix) failur
e to comply with any additional instructions supplied with
the Appliance;
In addition, Electrolux is not liable under this warranty if:
(a) the Appliance has been, or Electrolux reasonably believes that the
Appliance has been, used for purposes other than those for which
the Appliance was intended, including where the Appliance has
been used for any non-domestic purpose;
(b) theApplianceismodiedwithoutauthorityfromElectroluxinwriting;
(c) the Appliance’s serial number or warranty seal has been removed
or defaced
8. How to claim under this warranty: To enquire about claiming under
this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the terms
of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the pr
oof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below
.
9. Australia: For Appliances and services provided by Electrolux in
Australia: Electrolux goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to
have the Appliance repaired or replaced if the Appliance fails to be of
acceptable quality and the failure does not amount to a major failure.
‘Acceptable quality’ and ‘major failure’ have the same meaning as
referred to in the ACL.
10. New Zealand: For Appliances and services provided by Electrolux
in New Zealand, the Appliances come with a guarantee by Electrolux
pursuant to the provisions of the Consumer Guarantees Act, the Sale
of Goods Act and the Fair Trading Act. Where the Appliance was
purchased in New Zealand for commercial purposes the Consumer
Guarantee Act does not apply.
11.Condentiality: You accept that if you make a warranty claim, Electrolux
and its agents including ASC may exchange information in relation to you
to enable Electrolux to meet its obligations under this warranty.
Warranty
FOR SALES IN AUSTRALIA AND NEW ZEALAND
APPLIANCE: WESTINGHOUSE BUILT-IN OVENS, COOKTOPS AND
FREESTANDING COOKER
WCook_Warr_Jul19
Important Notice
Before calling for service, please ensure that the steps listed in clause 8 above have been followed.
AUSTRALIA
FOR SERVICE
ortondtheaddressofyournearest
authorised service centre in Australia
PLEASE CALL 13 13 49
For the cost of a local call
FOR SPARE PARTS
ortondtheaddressofyournearest
spare parts centre in Australia
PLEASE CALL 13 13 50
For the cost of a local call
NEW ZEALAND
FOR SERVICE
ortondtheaddressofyournearest
authorised service centre in New Zealand
PLEASE CALL 0800 10 66 10
FOR SPARE PARTS
ortondtheaddressofyournearest
spare parts centre in New Zealand
PLEASE CALL 0800 10 66 20
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