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8 FAQ
Q1: FAILED TO CONNECT BLUETOOTH
1. Please check whether the status of the indicator light of the Anyscan is working
properly.
2. The Bluetooth indicator lights blue when the Bluetooth has successfully
connected; the power indicator lights red when the Anyscan is connected to
the vehicle or power supply properly; the vehicle indicator lights flash green
when the Anyscan is successfully communicated with the vehicle. If the
indicators do not light up, it means that there are hardware defects.
3. Anyscan can log in on multiple mobile devices at the same time, but only one
device can be connected via Bluetooth at one time. If your device lights up in
blue, but you fail to connect your device, please check whether your Anyscan
is automatically paired with other mobile devices.
4. For Android users, the Bluetooth setting of OS will only pair the Anyscan device,
but not actually connecting the Bluetooth, the Bluetooth indicator may not light
up. You may need to connect the Bluetooth within the app, make sure that the
Anyscan device is selected in the Bluetooth setting. Blue tick symbol should
shown next to the selected device.
Q2: FAILED TO GENERATE DIAGNOSIS REPORT
1. Currently, only the diagnosis function supports the generation of diagnosis
reports. No diagnosis reports will be generated after performing the special
functions.
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