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49
TROUBLESHOOTING
ENGLISH
Mop pads make the
floor dirty.
There is a lot of dust or liquid spilled on the floor.
• Before cleaning in
steam mode
or
normal mop mode
, clean a place with
a lot of dust using the suction function and wipe off any liquid. Otherwise,
the dust may clump or the liquid may spread, causing the floor to become
dirty.
Steam does not come
out of the steam mop
nozzle.
(When the battery
pocket LED grows red)
The steam outlet is in contact with the mop pads to fully deliver steam
to the mop pads, so steam is invisible.
• While the
steam mode
is being activated, the battery pocket LED glows
red.
Steam does not come
out of the steam mop
nozzle.
(When the battery
pocket LED is off or
blinks)
The battery is not installed in the battery pocket or the battery in the
battery pocket is discharged.
• Assemble the battery pocket to the steam mop nozzle and install the fully
charged battery. When you press the
Power
button on the main body, the
battery pocket LED will turn on and the
steam mode
will be activated.
The water tank is empty.
• If there is no water in the water tank, the battery pocket LED will blink and
steam won’t come out. Separate the steam mop nozzle from the vacuum
cleaner and the extension pipe, remove the battery pocket and fill the
water tank with water.
The mop pads are not attached to the mop attachment plate.
• If you activate the
steam mode
without attaching the mop pads, steam
will not come out and the battery pocket LED will turn on and off
immediately. Power off the main unit and align and attach the centre of
the mop pad with the centre of the mop attachment plate.
The steam mop nozzle was left in place while the steam mode was being
activated.
• If the steam mop nozzle is left in one place and not moved, steam will not
be sprayed to prevent damage to the floor. When you start moving the
product, steam will be sprayed again.
• If the steam mop nozzle is left in one place for more than 1 minute and not
moved, the rotation of the mop attachment plate also stops. To use the
steam mode, power the main unit off and on.
The nozzle is lifted away from the floor or is tilted.
• Steam will not come out if the nozzle is lifted away from the floor or is
tilted. Place it on a flat surface to use it.
The battery pocket LED
of the steam mop
nozzle blinks.
The battery in the battery pocket is low.
• If the battery is low while using the
steam mode
, the battery pocket LED
will blink. When the battery is discharged, it will switch to the
normal mop
mode
.
Symptoms Possible Cause & Solution
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