OWNER'S MANUAL
VACUUM CLEANER
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH
A9T-MAX
MFL71880919
Rev.00_011823
www.lg.com
Copyright © 2023 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS
This manual may contain images or
content that may be different from the
model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE...........................................................3
WARNING............................................................................................................3
CAUTION ...........................................................................................................11
INSTALLATION
Product Overview.............................................................................................13
Storing the Accessories ...................................................................................17
OPERATION
Getting Started .................................................................................................19
Charging the Battery .......................................................................................21
Using the Steam Mop Nozzle .........................................................................22
Using the Nozzles and Tools...........................................................................31
SMART FUNCTIONS
Using LG ThinQ Application............................................................................35
Smart Diagnosis Function...............................................................................37
MAINTENANCE
Cleaning the Appliance ...................................................................................38
Cleaning the Nozzles .......................................................................................41
TROUBLESHOOTING
Before Calling for Service................................................................................46
3
SAFETY INSTRUCTIONS
ENGLISH
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘
WARNING
’ and ‘
CAUTION
’ as
described below.
Safety Messages
WARNING
WARNING
• To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic
precautions, including the following:
Technical Safety
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
4
SAFETY INSTRUCTIONS
responsible for their safety. Children should be supervised to ensure
that they do not play with the appliance.
• Do not allow the appliance to be used as a toy. Close attention is
necessary when used by or near children.
• Do not allow children to play with or hang on the appliance.
• Do not use the appliance with damaged power cord or plug. The cord
must be replaced. If the appliance is not working as it should, has
been dropped, damaged, left outdoors, or dropped into water, return
it to an LG Electronics service centre.
• Do not pull or carry by cord, use cord as a handle, close a door on
cord, or pull cord around sharp edges or corners. Do not run
appliance over cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the
cord.
• Place the cords from other appliances out of the area to be cleaned.
Battery
• Never use the battery, adapter, and the charging station from other
appliances with this appliance. Use only the battery and the charging
station provided by LG Electronics.
• Never use the battery, adapter, and the charging station from this
appliance with other appliances.
• Unplug the power cord and remove the battery if the appliance will
not be used for an extended period of time.
• Do not use modified or damaged batteries.
• Do not disassemble, remove or short-circuit the battery.
• When disposing of the battery or the appliance, remove the battery
from the appliance and safely dispose of it.
• Have specifically designated battery packs replaced when it is no
longer able to hold a charge.
• Refer to the
Charging the Battery
section instructions for the
method of replacing the battery.
5
SAFETY INSTRUCTIONS
ENGLISH
• When disposing of this appliance, follow regulations for disposal of
rechargeable lithium-ion batteries.
• Follow all local ordinances and regulations when handling or
disposing of the battery.
• Prevent unintentional starting. Ensure the switch is in the off position
before connecting to the battery pack, picking up or carrying the
appliance.
• Disconnect the battery pack from the appliance before making any
adjustments, changing accessories, cleaning, serviing, or storing
appliance.
• When battery pack is not in use, keep it away from other metal
objects, like paper clips, coins, keys, nails, screws or other small metal
objects, that can make a connection from one terminal to another.
• Under abusive conditions, liquid may be ejected from the battery. If
this happens, avoid contact. If contact accidentally occurs, flush with
water. If liquid contacts eyes, additionally seek medical help.
• If the appliance is to be stored unused for a long period, the batteries
should be removed.
• Before removing the battery, you must turn off this appliance.
• When fitting the battery into the product body, insert it completely
until it clicks.
Battery Specifications
• One or two batteries are provided, the number of batteries varies
depending on the model purchased.
-
Model Name
: EAC633822** or EAC637586**
-
Type
: Rechargeable Lithium-ion Battery
-
Rated Capacity
: 2400 mAh
Installation
• To avoid an electrical shock or fire, do not install, charge or store the
appliance where it may be exposed to water, rainfall or high
humidity.
6
SAFETY INSTRUCTIONS
• Install, charge and store the appliance in a well-ventilated place.
• Avoid operating the appliance in areas where there is a risk of
leakage of flammable gas, industrial oil or metallic dust.
• Do not store or install the appliance, power cord or plug near heating
devices or open flames.
• Install the charging station on a firm, level surface.
• Do not use or store the appliance at temperatures below 5 ℃ or
above 38 ℃.
• Do not store or install the appliance where it is exposed to
temperatures below freezing or exposed to outdoor weather
conditions.
• When installing or moving the appliance, be careful not to pinch,
crush, or damage the power cord or plug.
Operation
• Read all instructions before using the appliance, and save these
instructions.
• Use only as described in this manual. Use only manufacturer’s
recommended attachment.
• This appliance is designed for normal indoor domestic use only. It is
not to be used for any non-residential, commercial, or industrial
application.
• Do not handle the power cord, plug, or appliance controls with wet
hands.
• Wipe any moisture or dirt off the cord or plug with a dry cloth.
• Never attempt to operate this appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug. Take it to an authorized LG
Electronics service centre or dealer for assistance.
• Do not apply excessive force to the power cord to bend it, or place it
under a heavy object as this will damage it.
• Do not use multiple-outlet adapters with this appliance. Make sure to
use a power socket with a capacity of 10 A.
7
SAFETY INSTRUCTIONS
ENGLISH
• Do not plug the appliance into a damaged or loose outlet.
• Make sure to unplug the power cord when the appliance is not to be
used for an extended period of time.
• Do not damage, alter, excessively bend, twist, pull, pinch or heat the
power cord.
• Before using the appliance, remove any wire or string on the floor.
• Avoid touching the prongs of the power plug with your finger(s) when
unplugging the power cord.
• Do not cover the power cord with a rug or carpeting.
• Push the power plug firmly into the wall outlet so that it is not loose.
• If the product has been submerged, contact an LG Electronics service
centre or dealer for instructions before resuming use.
• If the product makes a strange noise or emits an odour or smoke,
discontinue use and contact an LG Electronics customer information
centre.
• Only qualified technicians or service personnel from LG Electronics
may disassemble, repair or modify the appliance.
• Never insert a sharp metallic object such as a pin, nail or knife in a
hole or gap in the appliance or the charging station.
• Do not vacuum liquids with this appliance. Make sure that no water,
beverage or detergent gets inside the appliance or the charging
station.
• Do not allow the appliance to sweep up blades, thumb tacks,
sawdust, sharp objects, or hot or cold ashes.
• Do not allow children to use the appliance.
• Do not let children or pets get close to the appliance when using,
charging or storing.
• Do not insert the nozzle or tools in your mouth.
• Keep clothing and hair, fingers, or other parts of the body away from
openings and moving parts.
• Do not operate the appliance with the suction inlet or outlet blocked.
• Do not use the appliance without the dust bin and filters in place.
8
SAFETY INSTRUCTIONS
• Do not use in an enclosed space where vapors are present from paint
thinner, mothproofing substances, flammable dust or other
explosive or toxic materials.
• Do not touch the charging terminals on the appliance or the charging
station, or insert an electrified object inside the appliance or the
station.
• Always store the appliance on the charging station when it is not in
use.
• Do not lean the appliance on walls, chairs or tables.
• If the earth leakage breaker is tripped when the product is put on the
charging station, immediately remove the appliance from the
charging station. Contact an LG Electronics customer service centre.
• Use extra care when cleaning on stairs.
• Do not use or store a heating device or flammable substance(ether,
benzene, alcohol, chemicals, combustible sprays, insecticide, air
freshener or cosmetics) in close proximity to the appliance.
• Do not attempt to clean up a liquid substance (water, beverage),
odourous substances (candy, chocolate, pet excrement), metallic
objects (blades, pins), flammable substances, burning/
smoking(cigarettes, matches, or hot ashes), surfactants, or glass
shards with this appliance.
• In the event of a gas leak(natural gas, propane gas, etc.), do not
operate this or any other appliance. Open a window or door to
ventilate the area immediately.
• Do not hold the charging station upside down with the battery in the
charging station.
• Do not expose the appliance, and the battery in particular, to heat, a
heating device or direct sunlight.
• Do not keep the appliance or its battery inside a vehicle which is
exposed to direct sunlight.
• Never allow any water, beverage or detergent to get inside the
battery.
• Do not apply physical impacts to the battery.
9
SAFETY INSTRUCTIONS
ENGLISH
Maintenance
• Make sure to unplug the power cord when cleaning or maintaining
the charging station.
• Do not wash the inlet port or the dust bin with water or detergent.
• Do not use detergents, polishes or air fresheners to clean the dust
bin.
• Do not apply or spray a flammable substance (gasoline or thinner) or
surfactants (detergent or bath soap) on the appliance.
• Wash hands after handling nozzles. The nozzles contain carbon fiber,
and contact may cause minor skin irritation.
Disposal
• Keep packing materials out of the reach of children. Packaging
materials can pose a suffocation risk for children.
• Destroy the carton, plastic bag, and other packing materials after the
appliance is unpacked. Children might use them for play. Cartons
covered with rugs, bedspreads, or plastic sheets can become airtight
chambers.
• Dispose of this appliance according to local, state, and regional laws
and regulations.
• Contact your local city council or the related government authority
before disposing of this appliance.
Steam Mop Nozzle
• Keep the appliance out of reach of children when it is energized or
cooling down.
• Push the battery all the way into the battery pocket. Otherwise the
steam mop nozzle may not operate normally or the battery may fall
to the floor.
• Do not vacuum sharp objects (glass pieces, wire, blades, pins, etc.)
with the mop nozzle attached. When cleaning the mop pads after
mopping, you could be injured by a sharp object embedded in the
mop.
10
SAFETY INSTRUCTIONS
• Do not insert your fingers into the steam mop nozzle while it is
working.
• Do not separate the water tank from the steam mop nozzle or add
water to the water tank while the power is on or cleaning in progress.
Doing so may result in burns due to steam or hot water.
• Never turn the steam mop nozzle upside down, tilt or shake it while
the power is on, while cleaning, or immediately after cleaning is
finished. Steam or hot water may leak and cause burns.
• While the power is on, do not turn the steam mop nozzle upside down
to attach the mop pads. Doing so may cause hot water to leak,
resulting in burns.
• Do not point the steam mop nozzle at people or animals. Doing so
may result in burns due to steam.
• Do not use the steam mop nozzle on glass. Doing so may break the
glass, resulting in injury.
• Do not use steam to clean electronics, such as ovens. Doing so may
break or damage the electronics.
• Be careful not to get your fingers caught in the bends around the
nozzle hose.
• Wet floors can pose a slip hazard. Allow floors to dry completely
before allowing anyone to walk on them.
• After steam cleaning, hot steam may become water droplets and hot
water may flow from the inlet. After cooling the product sufficiently,
clean the nozzle and store the product in the charging station.
• After cleaning, separate the mop pads from the steam mop nozzle
after letting it cool sufficiently. Touching the steam mop nozzle or the
mop pads before they are sufficiently cooled may result in burns.
• Separate the battery from the battery pocket when attaching the
water tank to the steam mop nozzle or attaching the mop pads.
• After using the steam mop nozzle, be sure to separate the battery
from the battery pocket
- before cleaning or storing the steam mop nozzle, etc.
11
SAFETY INSTRUCTIONS
ENGLISH
• The pressure of generated steam is less than 50 kPa.
CAUTION
CAUTION
• To reduce the risk of injury to persons, malfunction, or damage to the
product or property when using the appliance, follow basic safety
precautions, including the following:
Operation
• This appliance has a built-in safety device to prevent damage from
overheating. If the appliance becomes overheated after extended
use, it may automatically turn off. If this occurs, leave the appliance
in a cool, well-ventilated area for about an hour before turning on the
power again.
• Do not subject the product to shocks or drop it.
• Do not install wet or damp filters.
• Always use a soft cloth to clean the appliance. Do not clean the
product with a volatile or organic solvent(thinner or acetone).
• Do not clean the same spot repeatedly for an extended period of
time. Doing so may damage the carpet or flooring surface.
• Keep fingers away from pinch points when assembling the appliance
or the charging station.
• Do not apply force or any impact to the Cyclonic Mesh Filter.
• Do not remove the battery during operation.
Warning : Steam. Risk of burns.
12
SAFETY INSTRUCTIONS
Steam Mop Nozzle
• Do not use the steam mop nozzle for any purpose(for example,
polishing a car, cleaning windows) other than domestic floor
cleaning.
• Do not use the steam mop nozzle to vacuum up liquids(water,
beverage).
• When using the steam mop nozzle, always attach the mop pads.
• Do not clean a coated, rough or delicate floating floor and carpets
with the steam mop nozzle.
• Do not use the steam mop nozzle to clean the same spot repeatedly
for an extended period of time. The water injection at the steam mop
nozzle may cause water to get into the dust inlet and damage the
appliance.
• Do not step on the steam mop nozzle.
• Do not store the appliance by attaching the water tank filled with
water to the steam mop nozzle.
• Do not leave the steam mop nozzle in the one place with the power
turned on, and do not clean the same area repeatedly for a long time.
Doing so may discolour or deform the floor due to hot steam.
• Do not put disinfectant into the water tank for sterilization or
deodorization purposes. Doing so may cause product failure or
damage, and may discolour the wet mop.
• Do not put hot water, detergent, disinfectant, deodorant, fabric
softener, or aromatic oil in the tank. Use nothing other than room
temperature water in the water tank for cleaning.
• Do not repeatedly clean coated floors. Doing so may cause the
coating to peel off.
• Do not use on PVC or PU mat for infants or children. Doing so may
damage the mat or cause the mop attachment plate to not rotate
smoothly due to hot steam, and the motor may overheat.
• Put purified water in the water tank.
• When carrying the vacuum cleaner with the extension pipe and the
steam mop nozzle attached, hold the extension pipe and the product
body with both hands so as not to drop it.
13
INSTALLATION
ENGLISH
INSTALLATION
Product Overview
The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.
Front View
*1 This feature is only available on some models.
a
Product Body
b
Extension Pipe
c
Nozzle
d
Battery (Dual Battery
*1
)
e
Exhaust Filter
f
Pre-filter
g
Kompressor Lever
h
Cyclonic Mesh Filter
14
INSTALLATION
NOTE
• Use the vacuum cleaner only with the provided charging station. Using a charging station other than the
one designed to be used with the vacuum cleaner, as improper sealing of the chagring station may
result and dust not being emptied from vacuum cleaner.
15
INSTALLATION
ENGLISH
Accessories
*1 This accessory is only available on some models.
Included Accessories
a
Product Body
b
Extension Pipe
c
Pre-filter
d
Battery (Dual Battery
*1
)
Basic Accessories
a
Combination Tool
b
Crevice Tool
c
Cleaning Brush
Nozzles
a
Multi-Surface Nozzle
*1
b
Wide Hard Floor Nozzle
*1
c
Bedding Nozzle
*1
d
Pet Nozzle
*1
Tools
a
Hard Dirt Tool
*1
b
Mattress Tool
*1
c
Multi-angle Tool
*1
d
Flexible Crevice Tool
*1
e
Flexible Hose Extension
*1
Mop Kit
a
Steam Mop Nozzle
*1
b
Battery Pocket for Steam Mop Nozzle
*1
c
Mop Pads for Steam Mop Nozzle
*1
d
Measuring Cup
*1
NOTE
• The mop pads, batteries, exhaust filter and the
pre-filter will eventually need to be replaced.
Contact an LG Electronics customer service
centre.
• Batteries are not included in the battery pocket.
16
INSTALLATION
Specifications
Appliance
• Dimensions are given for the assembled product body, extension pipe and nozzle.
• Suction power is an average of suction power with IEC 62885-2, 5.8 standard tested by an independent
test lab. Individually measured data would be different from a lab test result.
• Battery run time is the result of using a fully charged battery according to the LG Electronics test
standard. Results may be different depending on actual use environment and period of use.
*1 The Nozzle contains the direct drive motor that rotates the nozzle cleaning head directly.
Charging Station
Model
A9T-MAX
Dimensions
(Width X Depth
X Height)
260 mm X 270 mm x 1120 mm
Weight
Approximately 2.6 kg
Power
Consumption
370 W in
Turbo Mode
(Maximum 590 W)
120 W in
Power Mode
68 W in
Normal Mode
Battery Run
Time
(Using two
battery)
Using with the Nozzle
*1
Up to 12 minutes in
Turbo
Mode
Up to 40 minutes in
Power Mode
Up to 80 minutes in
Normal Mode
Using with the Tool
Up to 14 minutes in
Turbo
Mode
Up to 60 minutes in
Power Mode
Up to 120 minutes in
Normal Mode
Using with the Steam
Mop Nozzle
(One battery for the
vacuum cleaner, another
for the steam mop nozzle)
Up to 10 minutues in
Steam Mode
Battery Run
Time
(Using one
battery)
Using with the Nozzle
*1
Up to 6 minutes in
Turbo
Mode
Up to 20 minutes in
Power Mode
Up to 40 minutes in
Normal Mode
Using with the Tool
Up to 7 minutes in
Turbo
Mode
Up to 30 minutes in
Power Mode
Up to 60 minutes in
Normal Mode
Model
VDS-ST2GU
Input
220 - 240 V~ 50 Hz
Output
28.3 V
%
1.15 A
Power Consumption
1700 W (Cleaning)
0.4 A (Charging)
17
INSTALLATION
ENGLISH
Storing the Accessories
Assembling and Storing the
Appliance
Follow these steps to safely assemble the
appliance.
1
Firmly attach the extension pipe
c
, nozzle
d
,
or tool onto the product body
a
.
• To detach the extension pipe, press the
extension pipe release button
b
.
2
Put the product body on the charging station.
• If the vacuum cleaner fits properly inside the
product, the alarm will sound. If the alarm
does not sound, reinsert the vacuum
cleaner.
Storing the Tools
Use the product to store the inlet and components
provided with the vacuum cleaner.
The components may differ depending on the
vacuum cleaner model.
Storing on Sides
1
Open the nozzle hook
a
on both sides of the
product.
• To open the nozzle hooks, press on the right
side. Be careful not to pinch fingers when
opening.
2
Hang the nozzle on the nozzle hook.
• When storing the steam mop nozzle, store it
after removing the battery from the battery
pocket.
18
INSTALLATION
Storage Inside
1
Open the left door of the product and insert
the bedding nozzle or the pet nozzle
a
for
storage.
2
Open the right door and insert the
combination tool
b
, the crevice tool
c
and the
cleaning brush
d
for storage.
Moving the Product
To carry the product, open both doors and hold the
areas shown.
• Before moving the product, unplug it and
remove the vacuum cleaner, nozzles, and
accessories.
19
OPERATION
ENGLISH
OPERATION
Getting Started
Before Using the Appliance
• Support the bottom of the appliance when
cleaning an elevated surface.
• To avoid scratches on polished floors, keep tools
and the brushes and rollers of the nozzles free
from hair, grit, sand, or abrasive objects.
• Make sure that the exhaust filter or pre-filter is
properly assembled before using the appliance.
• Close the dust bin cover properly before using
the appliance. If the dust bin cover is left open,
the suction strength may deteriorate and affect
the cleaning results.
• Store the appliance in the charging station or
place it flat on the floor when not in use. Leaning
the appliance against a wall or chair can result in
product damage or personal injury if the
appliance falls.
• Environmental conditions such as temperature
and humidity may cause static electricity to
accumulate on the appliance. Please contact LG
Electronics customer information centre if the
problem persists.
• Make sure to remove any foreign object such as
a sock or stocking before using the appliance.
Any foreign object on the inlet port or extension
pipe will prevent the appliance from functioning
properly.
• Please use the product at normal room
temperatures as the battery runtime may
deteriorate severely if used at temperatures
lower than 5 ℃ or higher than 38 ℃ for an
extended period of time.
• The battery runtime is dependent on the surface
type and the suction power.
• Follow manufacturer’s recommendations when
cleaning flooring, carpets, and rugs.
• Refer to the
Specifications
section for battery
runtime details.
Assembling Attachments
Nozzles and tools can be attached to either the
product body or the end of the extension pipe.
1
Insert the fully charged battery
a
into the
cavity at the bottom of the handle on the
product body and push the battery until it
clicks.
• If it is not properly inserted, the battery may
fall out, causing product to malfunction or
personal injury.
2
Attach the nozzles, tools, or extension pipe by
sliding them onto the inlet
b
on the body until
they click into place. The nozzles and tools can
also be attached to the end of the extension
pipe
b
.
• Detach the accessories by pressing the
release button
c
.
3
Adjust the extension pipe by pressing the
length adjustment button
d
on the back of the
pipe and sliding until it clicks into place at the
desired length.
20
OPERATION
• The extension pipe extends in four steps.
4
Press the
Power
button to activate the
Normal
mode.
• To turn off the appliance, press the
Power
button again.
Adjusting the Suction Power
Adjust the suction power using the suction power
adjustment button on the handle.
a
Power
Button
• Press the
Power
button to turn the appliance
on or off.
• Press the
Power
button to activate
Normal
mode.
b
Suction Power Up (+) Button / Turbo Mode
• Press the + button to increase the suction
power. (
Normal
~
Power
)
• Press and hold the + button for more than 3
seconds to activate
Turbo
mode from
Normal
and
Power
mode.
c
Suction Power Down (-) Button / Wi-Fi Mode
• Press the - button to decrease the suction
power. (
Turbo
~
Power
~
Normal
)
• Press and hold the - button for 3 seconds to
activate Wi-Fi and connect the appliance in
the
LG ThinQ
application.
Display
The handle of the appliance displays indicators for
clogged objects, filter cleaning alerts, appliance
connection status, and the remaining battery
charge.
a
Clogged Objects Indicator
• This indicator lights up when the interior of
the product body, extension pipe, inlets,
nozzle, exhaust filter, pre-filter, or cyclonic
mesh filter is clogged with foreign objects.
• If clogging persists, the motor will cycle and
the appliance will shut off. Remove the
foreign objects and clean the exhaust filter,
pre-filter and cyclonic mesh filter following
the steps in the Removing Foreign Objects
section.
b
Filter Cleaning Cycle Alarm Indicator
• This indicator lights up when the appliance is
used for a certain period of time. Clean the
exhaust filter, pre-filter and cyclonic mesh
filter if necessary.
c
Wi-Fi Indicator
• This indicator blinks when the appliance is
connecting to the
LG ThinQ
application or
home Wi-Fi network, and the indicator lights
up when the connection is complete.
d
Battery Level Indicator
• The remaining battery level is displayed in 3
stages according to the remaining battery
power.
• The battery level indicator blinks when the
battery needs to be charged.
21
OPERATION
ENGLISH
• As the product is charging, bars light up on
the battery level indicator to indicate the level
of charge.
• Once the battery is fully recharged, 3 bars will
remain lighted on the battery level indicator.
Charging the Battery
Before Charging the Battery
• Make sure that the adapter is connected to both
the charging station and the power outlet.
• Fully charging a single battery usually takes 4
hours. It will take twice as long to charge both
the main and spare batteries.
• The battery will not be charged if the indoor
temperature is below 5 ℃. Only charge the
battery when indoor temperatures are between
5 ℃ and 38 ℃.
• The battery will eventually need to be replaced.
Due to the battery characteristics, runtime is
shortened after using the appliance repeatedly
for an extended period.
• The last bar on the battery indicator begins to
flash when the battery needs to be recharged.
Use the appliance with a fully charged battery.
• To maintain battery life on dual-battery models,
swap the positions of the two batteries
periodically, between the main body and the
spare charging station.
Charging the Vacuum Cleaner
Storing the appliance on the charging station
automatically recharges the battery.
1
Press the
Power
button to turn the appliance
off.
2
Put the product body on the charging station.
• Make the extension pipe its shortest length
before placing the vacuum onto the charger.
• The appliance cannot be loaded onto the
charging station if either the combination
tool or the crevice tool is inserted. Use the
charging station only after removing the
combination tool or the crevice tool, if either
happens to be fitted
• If you don't hear a beep, reload the
appliance on the charging station.
• Once the battery is fully recharged, 3 bars
will remain lit on the battery level indicator.
WARNING
• Make sure to securely fit the product body onto
the charging station. If the appliance falls off the
charging station, it could cause injuries, property
damage or product damage.
Charging the Spare Battery
After the vacuum cleaner has finished charging,
the spare battery will start charging.
One or two batteries are provided. The number of
batteries varies depending on the model
purchased.
1
Lift the front of the control panel located at the
top of the charging station.
22
OPERATION
2
To insert, align the battery with the outline of
the battery charger.
3
Press the battery down into the compartment.
NOTE
• The spare battery icon (
*
) in the status display
flashes during charging and remains on when
charging is complete.
• Insert the spare battery completely. If the spare
battery is inserted correctly, the spare battery
icon (
*
) flashes.
• The battery pocket does not have a charging
function. Separate the battery from the battery
pocket and charge it using the charging station.
Using the Steam Mop
Nozzle
Before Using the Steam Mop
Nozzle
• The mop pads only rotate at one speed
regardless of what suction power setting the
product body is set to.
• To prevent product damage, the mop
attachment plate will automatically stop if there
are foreign objects stuck in the plate or if it is
subjected to a strong impact. Turn the appliance
off immediately and remove the foreign objects
or obstructions before resuming use.
• If you use
only mop mode
for a long time with
the suction off, the motor may overheat
(recommended duration of use: 80 minutes).
When the moter overheats, the overheating
prevention function is activated and the
appliance is automatically turned off. Use the
appliance after cooling the heat for about one
hour in a cool, well-ventilated place.
• When using the steam mode with a fully charged
battery in the battery pocket, it is recommended
to replace only two batteries if the batteries are
discharged and need to be replaced. If you use
the steam mode for a long time, the motor may
overheat and the product may turn off.
• If you hear a noise while mopping, the mop pad
may have dropped off the mop attachment
plate. Turn off the product immediately and
reattach the mop to the attachment plate before
resuming use.
• If the suction function is used together with
steam or wet mop cleaning, wet dust may be
inhaled and the product may smell. In dusty
areas, clean with the suction function before
cleaning with the steam or mop function.
• Do not use a soiled mop pad to clean floors.
• Clean only with the mop pads for the steam mop
nozzle provided when purchasing from LG
Electronics. The mop pads from other products
may reduce cleaning performance.
• When cleaning in the normal mop mode, if the
water adjustment buttons of the steam mop
nozzle touch the legs of a chair or table and are
pressed, the amount of water may change or the
water supply may be turned off.
23
OPERATION
ENGLISH
• Empty the dust bin and clean the exhaust filter
and the pre-filter after using the mop nozzle.
• When using the steam mode, the warmth of the
floor may be felt differently depending on the
surrounding environment (temperature,
season, material of the floor). It's also normal for
no steam to be emitted from the mop pads as it
can be diffused by the floor or by the wet mop
pads.
24
OPERATION
Alarm and LED by Steam Mop Nozzle Condition
When using the steam mop nozzle, check the operation status through the alarm and LED for each
condition.
Nozzle Front LED Battery Pocket LED Condition Alarm and LED by Condition
Off
Off
Vacuum cleaner
power off
The nozzle front LED of the
steam mop nozzle is on and the
battery pocket LED turns off.
On
Off
Operating
normal
mop mode
The nozzle front LED of the
steam mop nozzle is on and the
battery pocket LED turns off.
Blinking
On
Preheating in the
steam mode
is in
progress.
The nozzle front LED blinks with
the preheating start alarm and
the battery pocket LED is on.
On
On
Preheating is
completed and
steam operation is
in progress.
With the preheating completion
alarm, the nozzle front LED and
the battery pocket LED are on.
On
Blinking
The
steam mode
is
in use.
There is no water in
the water tank.
An alarm will briefly chime and
the battery pocket red LED will
flash continuously for one
minute before the steam mop
nozzle turns off.
• When using the normal mop
mode, the battery pocket LED
does not blink even if there is
no water in the water tank.
On
Blinking
The
steam mode
is
in use.
Low battery in the
battery pocket
An alarm will briefly chime and
the red LED on the battery
pocket will continue to flash
until the battery is flat. The red
LED on the battery pocket will
then turn off and the steam
mode will no longer be working
but the normal mop mode will
continue to operate.
25
OPERATION
ENGLISH
On
Off
The
steam mode
is
in use.
Discharged battery
in the battery pocket
The nozzle front LED is on and
the battery pocket LED turns off.
• The steam mode will no
longer operate but the mop
pads will continue to rotate.
On
Off
The
steam mode
is
activated without
attaching the mop
pads.
The nozzle front LED is on and
the battery pocket LED turns on
and off immediately.
On
Off
The
steam mode
is
in use.
The nozzle is tilted
or lifted off.
The nozzle front LED is on and
the battery pocket LED turns off.
On
Off
The steam mode is
in use.
The nozzle has not
moved for
approximately 20
seconds.
The nozzle front LED is on and
the battery pocket LED turns off.
Off
Off
The steam mode is
in use.
The nozzle has not
moved for
approximately 1
minute.
The nozzle front LED and the
battery pocket LED turn off.
Off
Off
The steam mode is
in use.
The mop
attachment plate
stops spinning.
The nozzle front LED and battery
pocket LED turn off.
On
Blinking rapidly
It malfunctions. With the alarm, the battery
pocket LED blinks rapidly
Nozzle Front LED Battery Pocket LED Condition Alarm and LED by Condition
26
OPERATION
Using the Steam Mop Nozzle
Press the
Power
button. You can use the only mop
mode and not turn on the dust suction function.
By default, the dust suction function will be on in
normal mop mode or steam mode.
• Press the
~
button to turn on the dust suction
function.
• Press the
!
button once while pressing the
~
button once to turn off the dust suction function.
CAUTION
• Do not assemble or disassemble the nozzle while
the appliance is turned on. Doing so may result
in injury.
• Set the water adjustment button to the
STOP
position when not using the appliance for an
extended period of time. Failure to do so may
result in product failure.
• Do not use on PVC or PU mats for infants or
children. Hot steam may damage the mat or
cause the mop attachment plate to not rotate
smoothly, resulting in overheating the motor.
• Do not force the steam mop nozzle onto the
floor or apply any force to it. Doing so may
damage the floor and/or the product.
• Do not step on the steam mop nozzle. Doing so
may damage the product.
Filling the Water Tank
1
Press the
PUSH
button
a
to remove the water
tank from the mop nozzle.
2
Open the water inlet cap
b
on the side of the
water tank and fill the tank with water using
the measuring cup
c
.
• Do not put any liquid other than purified
water and hot water in the water tank.
• After filling the water tank with water, wipe
any remaining water from the surface of the
water tank to prevent any remaining from
falling onto the floor.
3
Close the water inlet cap tightly.
Steam mode
• Insert the battery pocket
and onto the battery into the
steam mop nozzle and turn
on the power to the main
unit.
Normal mop
mode
• Turn on the power to the
main unit without inserting
the battery pocket or the
battery into the steam mop
nozzle.
When
switching
from steam
mode to
normal mop
mode
• While using in steam mode,
press the steam button in
the battery pocket to turn off
steam mode.
• The battery in the battery
pocket will only be used
when the steam mode
operation is on.
27
OPERATION
ENGLISH
• If the water inlet cap is not closed properly,
water may leak.
4
Attach the water tank to the mop nozzle again.
• Insert the 2 tabs
d
at the front of the water
tank into the slots
e
on the top of the mop
nozzle. Press down at the centre
f
to lock
the tank in place.
WARNING
• Be sure to attach the mop pads after turning off
the power. Failure to do so may cause the mop
attachment plate to rotate and may result in
injury.
CAUTION
• Do not let the appliance stand on the floor while
the wet mop pads are attached. Doing so may
result in damage or swelling to wood flooring.
Attaching the Mop Pads
1
Wet both sides of the mop pads with water
then squeeze out any excess water before
attaching the pads.
• Do not attach pads while they are dripping
wet.
• Use wet mop pads instead of dry mop pads
when using steam mode
2
Place the mop nozzle upside down on the floor.
3
Align and attach the centre of the mop pad
with the centre of the mop attachment plate.
• Attach the Velcro on the mop pad to the mop
plate. Attaching the mop pad upside down
or improperly may affect the cleaning
results.
4
Attach the mop nozzle to the appliance.
WARNING
• To avoid injury, do not attach the mop pad while
the mop attachment plate is rotating.
CAUTION
• Do not let the appliance stand on the floor while
the wet mop pads are attached. Doing so may
result in damage or swelling to wood flooring.
Using Normal Mop Mode
Press the water adjustment buttons to adjust the
amount of water released onto the mop pad to
either
High Mode
or
Low Mode
.
28
OPERATION
When using the steam mode, a constant amount of
water is supplied regardless of the operation of the
water adjustment buttons.
•
High Mode
: Press the
High Mode
button
a
all
the way down to clean ingrained dirt or supply a
large amount of water.
•
Low Mode
: Press the
Low Mode
button
b
all the
way down to supply a small amount of water for
cleaning wood or other flooring that can be
damaged by too much water.
•
STOP
: Press the
Low Mode
or
High Mode
button halfway to toggle back to the
STOP
position. This stops the supply of water so you
can go over areas that are already wet.
Using with the Steam Mop Nozzle
• When using the steam mode, a constant amount
of water is supplied regardless of the operation
of the water adjustment buttons.
• Insert the water tank filled with water into the
steam mop nozzle, attach the mop pads soaked
in water, and then insert the battery pocket.
1
Insert the battery pocket
b
into the steam
mop nozzle
c
, and insert the fully charged
spare battery
a
into the battery pocket
b
.
Push the battery pocket and the battery all the
way in until a click is heard.
2
Insert the steam mop nozzle into the extension
pipe and connect it to the product body. When
you press the
Power
button
d
on the product
body, the steam mode will be turned on and
preheating will begin.
• During preheating, the nozzle front LED will
blink.
• When you turn on steam mode, the steam
generator will be preheated for about 40
seconds and then steam will be sprayed.
Begin cleaning when the red battery pocket
LED turns on. It's normal for steam to not be
emitted from the mop pads as the steam can
be dissipated by the floor or the pads.
• After steam is sprayed, it takes about 80
seconds for the mop pads to be heated to
about 60
\
.
Charging the Battery and Storing
the Steam Mop Nozzle
1
When cleaning is finished, press the
Power
button on the product body to turn the product
off.
2
The battery pocket does not have a charging
function. Separate the battery from the battery
29
OPERATION
ENGLISH
pocket and charge it using the charging
station.
3
Press the release button and separate the
extension pipe.
4
Hang the nozzle on the nozzle hook.
Separating the Battery Pocket
Separate the battery pocket by pressing the PUSH
button on the bottom of the battery pocket and
sliding it upward off the mop nozzle.
WARNING
• Do not separate the water tank from the steam
mop nozzle or add water to the water tank while
the power is on or cleaning in progress. Doing so
may result in burns due to steam or hot water.
• Never turn the steam mop nozzle upside down,
tilt or shake it while the power is on, while
cleaning, or immediately after cleaning is
finished. Steam or hot water may leak and cause
burns.
• After cleaning, separate the mop pads from the
steam mop nozzle after letting it cool sufficiently.
Touching the steam mop nozzle or the mop pads
before they are sufficiently cooled may result in
burns.
• After steam cleaning, hot steam may become
water droplets and hot water may flow from the
inlet. After cooling the product sufficiently, clean
the nozzle and store the product in the charging
station.
NOTE
• If there is no water in the water tank, no steam
will be produced. Fill the water tank with water
and attach the pre wet mop pads before use.
• When the steam mop nozzle is turned on and left
in place, no steam will come out in order to
prevent damage to the floor.
30
OPERATION
NOTE
• When cleaning with steam, press the steam
button
a
to turn off the steam mode and use the
product in normal mop mode.
• The steam cools and can condense into water
droplets, which can drip when the nozzle is
turned upside down or stored. This is not a leak,
so use it with confidence.
Drying the Water Tank and Mop
Pads
Drying the Water Tank
When cleaning is completed, make sure to empty
the water tank and allow it to dry before storing the
steam mop nozzle.
WARNING
• After cleaning, separate the mop pads from the
steam mop nozzle after letting it cool sufficiently.
Touching the steam mop nozzle or the mop pads
before they are sufficiently cooled may result in
burns.
CAUTION
• Turn the water inlet caps to make sure they
remain open when storing the water tank. If
caps are closed and not properly dried, it may
cause odour.
• Do not remove the water inlet caps from the
water tank as the rubber caps may tear or break.
• Do not pull or stretch the rubber gasket on the
water supply inlet. Doing so may tear or damage
it.
• Do not add detergent, vinegar or baking soda to
the water tank when washing it. Residues from
these chemical agents are not easily removed in
the water tank, which may soil the floor.
• After cleaning, gently wipe off any remaining
water on the water supply inlet
a
on the steam
mop nozzle with a soft cloth. The water could
drip onto the floor and damage it.
1
Open the 2 water inlet caps
a
on the side of
the water tank and empty the water tank.
Shake the water tank to remove the remaining
water. Do not tap the water tank against any
surface.
2
Leave the water inlet cap open and allow the
water tank to dry in a well-ventilated area out
of direct sunlight for at least 24 hours.
31
OPERATION
ENGLISH
• Keep the water tank after water is
completely empty and dry. Moisture or
residual water in the tank may cause odour.
Drying the Mop Pads
After using the mop pads, hand wash them and
allow them to dry before storing them.
CAUTION
• Do not use as follows, as it may become
deformed.
- Do not use bleach or fabric softener when
washing the mop pads.
- Do not dry the pads in a clothes dryer.
- Do not boil the mop pad.
1
Separate the mop pads from the mop
attachment plate.
2
Hand wash the pads with a neutral detergent.
• Storing mop pads in a damp state can result
in an unpleasant odour. Set the pads in a
well-ventilated area out of direct sunlight for
at least 24 hours or until completely dry.
Using the Nozzles and
Tools
Before Using the Nozzles and
Tools
Some accessories are only available on some
models.
Specialized attachments can help you clean more
effectively. Tools and nozzles can be attached to
the product body or the extension pipe.
• Adjust the suction power if the inlet gets stuck on
the floor, carpet, or bedding.
• Each Nozzle is equipped with a motor and may
make a sound when operating.
CAUTION
• Do not use the Multi-Surface Nozzle or Slim Hard
Floor Nozzle on PVC or polyurethane mats for
infants and children. The mat may stick to the
nozzle, making it difficult to operate, causing
damage to the mat or static electricity on the
appliance. Clean mats using the crevice tool.
Multi-surface Nozzle
Use this nozzle to clean carpets or rugs.
• If used on hard flooring, this nozzle will be noisy.
Wide Hard Floor Nozzle
Use this nozzle to clean hard floor surfaces.
• While cleaning, accidentally pressing the
PUSH
button on the nozzle may remove the brush.
Please re- attach the brush again.
32
OPERATION
Pet Nozzle
It is suitable for soft surfaces and pet hair removal.
CAUTION
• Do not use the nozzle following surface. It may
cause scratch or damage. Especially, do not
clean a coated or lacquered floor. If used
repeatedly, the coating may wear off.
- Clothing, bedding
- Leather cushioned sofas, cushions
- Carpet
- Vinyl flooring, tiles, marble, etc.
Bedding Nozzle
This nozzle lets you clean sheets and bedding more
effectively. It removes dust in bedding using strong
suction and a punching motion.
• Lower the suction level when vacuuming
bedding such as duvet covers to avoid the thin
fabric getting sucked into the nozzle.
Crevice Tool
Use this tool to remove dust from corners or
narrow spaces.
• Use it for areas with static electricity such as
mats.
• Use it with the
Turbo
mode to clean pet hair out
of furniture, mats, or tight areas like corners.
Combination Tool
Can be used in either crevice mode or brush mode
for cleaning corners or small gaps where dust and
dirt gather.
•
Crevice Mode
Use the tool in the crevice mode to clean flat
surfaces such as sofas or mattresses.
•
Brush Mode
Use the tool in the brush mode to clean delicate
surfaces such as frames or furniture.
- To convert modes, press the adjustment
button
a
and push forward.
33
OPERATION
ENGLISH
Hard Dirt Tool
Firm bristles remove solidified dirt from hard
surfaces. Clean up hair or foreign objects that are
entangled in carpets or rugs.
Mattress Tool
Use this tool to clean up dust and foreign objects
from mattresses, delicate fabrics, and upholstery.
Flexible Crevice Tool
This tool is flexible and its length can be adjusted,
making it especially useful for cleaning inside
vehicles or in narrow spaces under and behind
furniture where an angled tool is needed.
Using the Brush
To convert the tool from crevice to brush mode,
press in on the sides of the brush head
a
and pull
the brush down.
• To convert back to the crevice mode, press in on
the brush release button
b
and slide the brush
up.
Adjusting the Length
To adjust the length of the tool, press and hold the
release button
c
on the side of the tool. Pull or
push on the brush head
d
to extend or retract the
extension tube.
Multi-angle Tool
This tool has a soft brush that can be adjusted to a
variety of angles, making it especially useful for
cleaning vehicle consoles or the tops of furniture.
Flexible Hose Extension
Connect this flexible, extendable hose between the
product body and the tools to clean hard to reach
areas.
34
OPERATION
• The flexible hose extension cannot be used with
the power drive Nozzle.
Using the Kompressor Lever
Use the Kompressor lever to compress hair and
fibers inside the dust bin after vacuuming and
before emptying the dust bin.
• The vacuum must be turned off before using the
Kompressor lever.
• Compressing the dust clears it off the interior
walls of the dust bin and allows you to vacuum
for longer periods before emptying the dust bin.
It also makes cleaning the dust bin easier and
less messy.
• The dust bin must be at least half full for the
compression plate to be effective.
• Press the Kompressor lever down several times
to compress the dust and clean off the interior
walls of the dust bin.
NOTE
• Do not force the Kompressor lever down if it
does not travel down all the way or feels
obstructed. Doing so can break the lever. If it
cannot be pushed down, the cyclonic filter must
then be removed and cleaned and dust tank
checked for any obstructions.
35
SMART FUNCTIONS
ENGLISH
SMART FUNCTIONS
Using LG ThinQ Application
The
LG ThinQ
application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
•
Setting the default mop operation
- This function allows the setting of the default
operation mode of the Mop Nozzle.
•
Cleaning History
- Shows the cleaning history, such as monthly
cleaning time, cleaning frequency, and
cleaning mode, etc.
NOTE
• Assembled suction tool is displayed on the
screen during cleaning.
• A notification is displayed on the screen if the
pre-filter and the exhaust filter need cleaning.
•
Filter Cleaning Cycle Alarm
- After using the appliance for a centain period
of time, a notification is displayed on the
screen of your smartphone. Clean the exhaust
filter or pre-filter, if necessary.
•
Cleaning Mode
- The cleaning mode you are using is displayed
on the screen of your smartphone.
•
Filter Cleaning Guide
- Guide to cleaning the filters.
•
Smart Diagnosis
™
- This function provides useful information for
diagnosing and solving issues with the
appliance based on the pattern of use.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
connected appliance from the
LG ThinQ
application and connect it again.
• This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.
Installing LG ThinQ App and
Connecting an LG Appliance
Models with QR Code
Scan the QR code attached to the product using the
camera or a QR code reader app on your
smartphone.
Models without QR Code
1
Search for and install the
LG ThinQ
app from
the Google Play Store or Apple App Store on a
smartphone.
2
Run the
LG ThinQ
app and sign in with your
existing account or create an LG account to
sign in.
3
Touch the add (
~
) button on the
LG ThinQ
app
to connect your LG appliance. Follow the
instructions in the app to complete the
process.
36
SMART FUNCTIONS
NOTE
• You may be asked to provide a password to
connect to the LG network (not your home
network) during the Wi-Fi setup. The password is
the last 4 characters of the network name,
repeated twice, with no spaces. For example, if
the network name appears as LG_XXXX_8b92,
then you would enter 8b928b92 as your
password. The password is case sensitive and
the last 4 characters are unique to your
appliance.
• To verify the Wi-Fi connection, check that the
f
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
•
LG ThinQ
is not responsible for any network
connection problems or any faults,
malfunctions, or errors caused by network
connection.
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may be
interrupted because of the home network
environment.
• The network connection may not work properly
depending on the Internet service provider.
• The surrounding wireless environment can
make the wireless network service run slowly.
• If the appliance cannot be registered due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to
WEP
, network setup may fail. Change the
security protocol (
WPA2
is recommended) and
connect the product again.
Connecting the Appliance to LG
ThinQ
Wi-Fi Indicator
f
Status
Connecting the Appliance Initially
Select your appliance on menu by pressing the
Add
a Product (+)
button. Follow instructions in the
LG
ThinQ
to connect your appliance.
Connecting Additional Users
Remove the appliance from the charging station.
Follow the instructions under
Connecting the
Appliance Initially
.
NOTE
• The usage history will be reset if you delete a
connected appliance in
LG ThinQ
.
• If the Wi-Fi signal is weak, the appliance may be
temporarily disconnected to the application.
When the Wi-Fi signal moves to the normal
position, the appliance is connected to the
application again.
Turning Wi-Fi On/Off on the
Appliance
Disconnecting from Wi-Fi
To save energy, turn off the Wi-Fi function by
pressing the
Wi-Fi
button for 3 seconds while the
appliance is charging on the charging station.
Indicator
Status
Description
Blinking The appliance is connecting.
ON The appliance has finished
connecting.
The appliance is connected to Wi-Fi.
OFF The appliance has been
disconnected.
37
SMART FUNCTIONS
ENGLISH
Reconnecting to Wi-Fi
Follow the steps below on the appliance.
1
Press and hold the
Wi-Fi
button for 3 seconds
until the
f
icon blinks in the display.
2
Press the
Wi-Fi
button for 3 seconds again.
• After the icon turns off, wait for a while and
turn it on again.
• The time before the icon turns on may vary
depending on the network environment.
RF Radiation Exposure
Statement
RF Radiation Exposure Statement This equipment
complies with radiation exposure limit (<4.0 W/kg
for extremity (hand) exposure condition) set forth
for an uncontrolled environment.
Open Source Software Notice
Information
To obtain the source code that is contained in this
product, under GPL, LGPL, MPL, and other open
source licenses that have the obligation to disclose
source code, and to access all referred license
terms, copyright notices and other relevant
documents, please visit https://
opensource.lge.com.
LG Electronics will also provide open source code to
you on CD-ROM for a charge covering the cost of
performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to opensour[email protected]m.
This offer is valid to anyone in receipt of this
information for a period of three years after our
last shipment of this product.
Smart Diagnosis Function
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ
application.
• Launch the
LG ThinQ
application and select the
Smart Diagnosis
feature in the menu. Follow
the instructions provided in the
LG ThinQ
application.
38
MAINTENANCE
MAINTENANCE
Cleaning the Appliance
Before Cleaning the Appliance
To maintain the optimum suction power, the
cyclonic mesh filter, the exhaust filter and the pre-
filter should be cleaned regularly and washed
under running water at least once a month.
• Turn off the power before cleaning the
appliance.
• The frequency of cleaning varies depending on
the usage environment and usage time. In a
dusty environment, clean frequently.
WARNING
• Never wash the Nozzle, rotating brush or
product body with water. Water could reach the
motor and cause electric shock or fire.
• Do not allow foreign objects to enter the motor.
Doing so may cause electric shock, fire or
product damage.
• Do not insert fingers or sharp objects into the
motor. Doing so could cause product damage,
personal injury or electric shock.
CAUTION
• Do not apply force or allow impacts to the
cyclonic mesh filter. Doing so could deform the
filter, compromise product performance, or
cause the product to malfunction.
• If the Kompressor lever does not return to the
top, remove the cyclonic mesh filter from the
dust bin and clean it. A clogged or dirty filter may
cause poor cleaning results.
Removing Foreign Objects
If the appliance is clogged with foreign objects, the
suction power changes, the motor cycles between
low and high speed repeatedly, and the foreign
objects clogging alarm icon blinks.
If clogging persists, the appliance will turn off
automatically to prevent damage. Separate the
battery from the product body and remove the
foreign objects before resuming use of the
appliance.
• Check the inside of the product body, above the
Kompressor working plate, the extension pipe,
inlets, exhaust filter, pre-filter and cyclonic mesh
filter for foreign objects.
• If the inlets are not completely blocked, the
foreign objects clogging alarm indicator may not
light up but the suction ability will be affected.
• If the sound of the appliance becomes loud or
the cleaning results is poor, check for foreign
objects.
Cleaning the Dust Bin
Empty and clean the dust bin after every use.
• If the dust bin is completely full of dust or the
filter is clogged, the suction power will be
reduced.
CAUTION
• Do not use the appliance without the cyclonic
mesh filter installed. Doing so could damage the
appliance.
39
MAINTENANCE
ENGLISH
1
Remove the battery from the product body
before cleaning the dust bin.
2
Push down the Kompressor lever
a
several
times to collect and compact the dust from the
outside of the cyclonic mesh filter and the
interior walls of the dust bin.
• Foreign objects which become lodged in the
cyclonic mesh filter may be difficult to
dislodge with the Kompressor lever. Remove
the cyclonic mesh filter and use the provided
cleaning brush to clean it.
3
Press the dust bin cover release button
b
to
open the dust bin cover. Shake the dust bin to
empty it.
• Be careful as dust or foreign objects may
spill out when opening the dust bin. Empty
the dust bin into a wastebasket or where
dust and foreign objects can be easily
removed.
• The dust bin can be wrapped in a plastic bag
to contain the dust when emptying the dust
bin.
WARNING
• If the Kompressor lever does not slide down
smoothly, foreign objects may be trapped
between the dust bin and the cyclonic mesh
filter. Clean the dust bin and cyclonic mesh filter
to avoid product damage.
• Do not force the Kompressor lever down if
foreign objects are caught around the working
plate of the Kompressor system. Doing so may
cause product damage.
4
Insert the crevice tool
d
into the cyclonic mesh
filter
c
and turn it counterclockwise to remove
the filter.
5
Wash the cyclonic mesh filter under running
water.
• To avoid odour and the malfunction of the
motor, allow the cyclonic mesh filter to dry
completely in a well-ventilated area out of
direct sunlight for at least 24 hours before
reassembling.
6
Use the combination tool
e
to clean out dust
or foreign objects inside the dust bin.
• Do not wash the product body or motor with
water.
40
MAINTENANCE
7
Turn the product body over and lift the
Kompressor lever
f
up to clean the inside of
the working plate with the provided cleaning
brush.
• Do not push the Kompressor lever down
hard. The working plate may be damaged.
8
Turn the product body over again and shake it
while pressing down the lever to remove the
dust.
9
Wrap the provided cleaning brush with a wet
paper towel, tucked into the slots
g
on the
handle.
10
Turn the product body over, lift the
Kompressor lever
h
up, and clean the inside of
the working plate with the towel-wrapped
brush handle.
Cleaning the Filters
Clean the exhaust filter and the pre-filter when the
filter cleaning icon
K
lights up.
• Clean the filters more frequently if the appliance
is used regularly or in areas with a lot of dust.
CAUTION
• Do not use the appliance without the exhaust
filter and pre-filter installed. Doing so could
result in product damage.
1
Remove the battery from the product body.
2
Rotate the exhaust filter
a
to the unlocked
position
b
to separate it from the product
body.
3
Grip the exhaust filter cover
c
and the exhaust
filter
a
using both hands and rotate the
exhaust filter cover while pressing the
PUSH
button in order to separate it from the exhaust
filter.
41
MAINTENANCE
ENGLISH
4
Lift out the pre-filter
d
from the product body.
5
Use the combination tool
e
to clean any dust
off the motor.
• Do not wash the motor with water.
6
Clean filters by regularly brushing the dust off
and wash them in running water at least once
a month.
• To avoid odour and the malfunction of the
motor, allow the exhaust filter to dry
completely in a well-ventilated area out of
direct sunlight for at least 24 hours before
reassembling.
7
Align the lock position
f
of the exhaust filter
cover with the letter
"H"
g
of the
PUSH
button
on the exhaust filter.
8
Push and insert the exhaust filter cover
c
into
the exhaust filter
a
and rotate it to reassemble
it and prevent it from falling out.
9
Insert the dried pre-filter and rotate the
exhaust filter to the locked position
f
to
reassemble it on the product body.
Cleaning the Nozzles
Clean the nozzle and rotating brush regularly.
42
MAINTENANCE
CAUTION
• Always separate the nozzle from the product
body or remove the battery before cleaning. If
the nozzle starts to operate during cleaning, it
could cause an injury.
• Keep fingers away from pinch points when
assembling the nozzle on the appliance or the
rotating brush on the nozzle.
• Do not use the rotating brush as a wet mop. It
may cause product damage.
• Do not rinse or submerge the rotating brush or
nozzle in water. It may cause product damage.
Cleaning the Multi-Surface
Nozzle
Clean the brush and roller heads before each use.
• If the brush contains foreign objects, the brush
may not spin or a noise may occur during
operation.
1
Press the nozzle release button
a
to remove
the nozzle from the extension pipe or product
body.
2
Turn the nozzle upside down and rotate the
cover lock slot
b
counterclockwise.
3
Pull the brush cover forward and pull the brush
out.
4
Attach the crevice tool to the product body and
use the vacuum to remove foreign objects and
dust from the brush and the bottom of the
nozzle.
5
Use a damp towel or cloth to remove any
remaining foreign objects and dust from the
brush and the bottom of the nozzle. Remove
foreign objects, debris and hair from all Rollers
of the nozzles using tweezers.
• Wrap the handle of the cleaning brush with
a wet towel or cloth and use it to clean the
rotating brush and nozzle.
6
Slide the brush back into the nozzle and rotate
the cover back into place. Turn the cover lock
clockwise to lock the cover.
43
MAINTENANCE
ENGLISH
Cleaning the Wide Slim Hard
Floor Nozzle
CAUTION
• Be careful not to injure your fingers when using
a screwdriver.
1
Press the nozzle release button
a
to remove
the nozzle from the extension pipe or product
body.
2
Turn the nozzle upside down and remove the
rotating brush while holding down the
PUSH
button on the nozzle.
NOTE
• When removing the rotating brush from the
nozzle, part of the edge of the rotating brush
may detach. Reassemble the rotating brush by
holding the rotating brush and the detached
part of the edge and pushing them in until a click
is heard.
3
Attach the crevice tool to the product body and
use the vacuum to remove foreign objects and
dust from the brush and the bottom of the
nozzle.
4
Use a damp towel or cloth to remove any
remaining foreign objects and dust from the
brush and the bottom of the nozzle.
• Do not wash the rotating brush and the
nozzle with water or immerse them in water.
• Wrap the handle of the cleaning brush with
a wet towel or cloth and use it to clean the
rotating brush and nozzle.
5
Remove foreign objects, debris and hair from
all Rollers of the nozzles using tweezers.
44
MAINTENANCE
6
You can clean the inside of the small roller by
inserting a flat-head screwdriver into the
groove and removing the fixing part.
7
Reassemble the small roller and the fixing part
and make sure that they are properly attached.
8
When holding both ends of the rotating brush
and pulling it out, the rotating brush and part
of the edge will separate. If hair is wrapped
around the edge of the rotating brush, remove
the rotating brush and clean it.
9
Reassemble the rotating brush and the part of
the edge and insert the end of the rotating
brush into the groove at the end of the nozzle.
10
Slide the brush back into the nozzle until it
clicks into place.
Cleaning the Pet Nozzle
1
Press the nozzle release button
a
to remove
the nozzle from the extension pipe or product
body.
2
Remove the rotating brush while holding down
the
PUSH
button on the nozzle.
3
Attach the crevice tool to the product body and
use the vacuum to remove foreign objects and
dust from the brush and the bottom of the
nozzle.
4
Use a damp towel or cloth to remove any
remaining foreign objects and dust from the
brush and the bottom of the nozzle. Remove
45
MAINTENANCE
ENGLISH
foreign objects, debris and hair from all Rollers
of the nozzles using tweezers.
5
Insert the left side of the brush
b
into the
groove
c
inside the nozzle.
6
Press the cover of the brush to lock the brush
until a clicking sound is heard.
Cleaning the Bedding Nozzle
1
Press the nozzle release button to remove the
nozzle from the extension pipe or product
body and turn the nozzle upside down.
2
Attach the crevice tool to the product body and
use the vacuum to remove foreign objects and
dust from the bottom of the nozzle. Use a
damp towel or cloth to remove any remaining
foreign objects and dust from the bottom of
the nozzle. Remove foreign objects, debris and
hair from all Rollers of the nozzles using
tweezers.
Cleaning the Steam Mop Nozzle
WARNING
• After steam cleaning, hot steam may become
water droplets and hot water may flow from the
inlet. After cooling the product sufficiently, clean
the nozzle and store the product in the charging
station.
1
Press the nozzle release button to remove the
steam mop nozzle from the extension pipe and
turn the nozzle upside down.
2
After steam cleaning, steam may become
water droplets and said water droplets may
remain under the nozzle along with dirt. Use a
lightly dampened towel or cloth to remove any
dirt or debris that remains under the steam
nozzle and in the dust suction part.
• Remove foreign objects, debris and hair
from all Rollers of the nozzle using tweezers.
46
TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Operation
Symptoms Possible Cause & Solution
The appliance does not
operate.
Battery is fully discharged.
• Charge the battery.
Appliance is turned off.
• Press the
Power
button to turn on the appliance.
Suction power is too
weak.
Dust bin is full of dust.
• Empty the dust bin.
Filters are clogged.
• Clean the pre-filter and the exhaust filter.
Inlet is clogged.
• Remove any foreign objects from inside the product body or the extension
pipe.
Foreign object is on rotating brush, or in inlet port.
• Remove any foreign objects (thread, hair) from the rotating brush or the
inlet port.
The product body does
not appear to be
charging.
Power cord is unplugged.
• Plug the power cord securely into the outlet.
Foreign object is on the charging terminals.
• Remove dirt or foreign objects from the charging terminals with a dry
cloth.
Hot air is coming from
the product body.
Motor is cooling.
• If the appliance is running normally, the hot air is a result of the motor
cooling and is not a sign of malfunction.
The Kompressor lever
does not return.
Foreign objects which become lodged in the cyclonic mesh filter may be
difficult to dislodge with the Kompressor lever.
• Remove the cyclonic mesh filter and use the provided cleaning brush to
clean it.
A strange odour is
coming from the
appliance.
Appliance was purchased within the last 3 months.
• The cleaner may emit a smell of rubber for about 3 months after purchase.
Dust bin is full of dust.
• The dust in the bin may cause some odour. Empty the bin and clean it.
47
TROUBLESHOOTING
ENGLISH
Steam Mop Nozzle
A strange odour is
coming from the
appliance.
Foreign object is on the filter.
• The filter may emit an odour if it has not been cleaned for some time. Clean
the pre-filter and exhaust filter regularly.
Pre-filter, Exhaust Filter or the Cyclonic Mesh Filter were installed while
damp or wet.
• Wash the filters with running water. To avoid odour, allow the pre-filter to
dry completely in a well-ventilated area out of direct sunlight for at least 24
hours before reassembling.
Exhaust filter was installed while damp or wet.
• Wash the exhaust filter with running water. To avoid odour, allow the
exhaust filter to dry completely in a well-ventilated area out of direct
sunlight for at least 24 hours before reassembling.
The appliance makes
too much noise.
Vacuum cleaner is running in Turbo mode.
• The motor may be louder at the higher suction power settings. This is
normal.
The appliance turns off
unexpectedly or by
itself after the motor
speed fluctuates
repeatedly.
Battery is not fully charged.
• The battery must be fully charged before cleaning. If the problem persists
when the battery is fully charged and the pipes and attachments are clear
from obstructions, contact an LG customer information centre for service.
Foreign object is in the product body, extension pipe, inlet port or
nozzle.
• Remove any foreign objects from the product body, extension pipe, inlet
port or nozzle.
Filters are clogged.
• Clean the pre-filter and the exhaust filter.
The rotating brush
does not rotate.
Brush is improperly installed.
• Remove the brush, clean it if necessary and attach it again.
Foreign object is on rotating brush.
• Remove any foreign objects from the rotating brush.
Symptoms Possible Cause & Solution
One or both mop
attachment plate does
not rotate.
Mop pads are improperly installed.
• Remove the mop pads, clean them if necessary and attach them again.
Symptoms Possible Cause & Solution
48
TROUBLESHOOTING
One or both mop
attachment plate does
not rotate.
The motor protection function has been activated from overload and
the mop attachment plate stopped rotating.
• There is a lot of friction and a load is applied to the steam mop nozzle when
the steam mop is used as shown below conditions. The motor protection
function has stopped one or both mop pad attachment plate rotating to
prevent the motor from overheating. Use the steam mop nozzle after
cooling the heat for about one hour in a cool, well-ventilated place.
- The mop pads are overlapped.
- There's a foreign object stuck in the mop attachment plate.
- The steam mop nozzle is used on PVC or PU mat for infants or children.
- The steam mop nozzle is used while standing vertically and applied
excessive force or stepped on.
- The steam mop nozzled is used for a long time.
Foreign object is between mop attachemnet plate and mop pads.
• Remove foreign objects from the steam mop nozzle and the mop
attachment plate and press the power button to resume use.
There is no water
coming out of the
steam mop nozzle.
Water tank is empty.
• Fill the water tank. Remove the battery or detach the nozzle before filling
the water tank.
Water tank is improperly attached to the steam mop nozzle.
• Properly attach the water tank to the steam mop nozzle. Remove the
battery or detach the nozzle before properly securing the water tank to the
nozzle.
Water supply adjustment button is set to STOP when using normal mop
mode.
• Press the
High
or
Low
water adjustment button all the way down. The
water will not come out if the button is set to
STOP
when using
normal
mop mode
.
The water outlet was clogged by hard water scale or other foreign
substances.
• Use a sharp pin to remove the blockage.
There is moisture in
the water tank.
Water tank is not allowed to dry completely after use.
• Empty the water tank, set it out of direct sunlight, and allow it to dry
completely after use.
A strange odour is
coming from the
appliance.
Foreign object is on the dust inlet of the steam mop nozzle.
• Wet dust in the steam mop nozzle may result in odour. Make sure to wipe
the dust inlet of the steam mop nozzle with a wet wipe after each use.
Mop pads make the
floor dirty.
Mop pads are not cleaned properly after use.
• Clean the mop pads thoroughly after each use. Using soiled mop pads may
make the floor dirtier.
Symptoms Possible Cause & Solution
49
TROUBLESHOOTING
ENGLISH
Mop pads make the
floor dirty.
There is a lot of dust or liquid spilled on the floor.
• Before cleaning in
steam mode
or
normal mop mode
, clean a place with
a lot of dust using the suction function and wipe off any liquid. Otherwise,
the dust may clump or the liquid may spread, causing the floor to become
dirty.
Steam does not come
out of the steam mop
nozzle.
(When the battery
pocket LED grows red)
The steam outlet is in contact with the mop pads to fully deliver steam
to the mop pads, so steam is invisible.
• While the
steam mode
is being activated, the battery pocket LED glows
red.
Steam does not come
out of the steam mop
nozzle.
(When the battery
pocket LED is off or
blinks)
The battery is not installed in the battery pocket or the battery in the
battery pocket is discharged.
• Assemble the battery pocket to the steam mop nozzle and install the fully
charged battery. When you press the
Power
button on the main body, the
battery pocket LED will turn on and the
steam mode
will be activated.
The water tank is empty.
• If there is no water in the water tank, the battery pocket LED will blink and
steam won’t come out. Separate the steam mop nozzle from the vacuum
cleaner and the extension pipe, remove the battery pocket and fill the
water tank with water.
The mop pads are not attached to the mop attachment plate.
• If you activate the
steam mode
without attaching the mop pads, steam
will not come out and the battery pocket LED will turn on and off
immediately. Power off the main unit and align and attach the centre of
the mop pad with the centre of the mop attachment plate.
The steam mop nozzle was left in place while the steam mode was being
activated.
• If the steam mop nozzle is left in one place and not moved, steam will not
be sprayed to prevent damage to the floor. When you start moving the
product, steam will be sprayed again.
• If the steam mop nozzle is left in one place for more than 1 minute and not
moved, the rotation of the mop attachment plate also stops. To use the
steam mode, power the main unit off and on.
The nozzle is lifted away from the floor or is tilted.
• Steam will not come out if the nozzle is lifted away from the floor or is
tilted. Place it on a flat surface to use it.
The battery pocket LED
of the steam mop
nozzle blinks.
The battery in the battery pocket is low.
• If the battery is low while using the
steam mode
, the battery pocket LED
will blink. When the battery is discharged, it will switch to the
normal mop
mode
.
Symptoms Possible Cause & Solution
50
TROUBLESHOOTING
Wi-Fi
The battery pocket LED
of the steam mop
nozzle blinks.
There is no water in the water tank while using the steam mode.
• If there is no water in the water tank, the battery pocket LED will blink and
steam won’t come out. Separate the steam mop nozzle from the vacuum
cleaner and the extension pipe, remove the battery pocket and fill the
water tank with water.
It malfunctions.
• If the steam mop nozzle malfunctions, the battery pocket LED will blink
rapidly and the alarm will repeat. If occurs again even after powering the
main unit off and on, stop using it and contact an LG customer information
centre for service.
The appliance makes
too much noise.
This is the sound generated when the pump at the inlet of the mop is
operating.
• This is normal.
The mop pads were improperly attached on the plates.
• Align and attach the centre of the mop pad with the centre of the mop
attachment plate.
Symptoms Possible Cause & Solution
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
Battery is fully discharged.
• Charge the battery, then register your appliance on
LG ThinQ
.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on
LG ThinQ
.
Mobile data for your smartphone is turned on.
• Turn off the
Mobile data
of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router
manufacturer.
Symptoms Possible Cause & Solution
51
TROUBLESHOOTING
ENGLISH
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
Symptoms Possible Cause & Solution
