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48
TROUBLESHOOTING
One or both mop
attachment plate does
not rotate.
The motor protection function has been activated from overload and
the mop attachment plate stopped rotating.
• There is a lot of friction and a load is applied to the steam mop nozzle when
the steam mop is used as shown below conditions. The motor protection
function has stopped one or both mop pad attachment plate rotating to
prevent the motor from overheating. Use the steam mop nozzle after
cooling the heat for about one hour in a cool, well-ventilated place.
- The mop pads are overlapped.
- There's a foreign object stuck in the mop attachment plate.
- The steam mop nozzle is used on PVC or PU mat for infants or children.
- The steam mop nozzle is used while standing vertically and applied
excessive force or stepped on.
- The steam mop nozzled is used for a long time.
Foreign object is between mop attachemnet plate and mop pads.
• Remove foreign objects from the steam mop nozzle and the mop
attachment plate and press the power button to resume use.
There is no water
coming out of the
steam mop nozzle.
Water tank is empty.
• Fill the water tank. Remove the battery or detach the nozzle before filling
the water tank.
Water tank is improperly attached to the steam mop nozzle.
• Properly attach the water tank to the steam mop nozzle. Remove the
battery or detach the nozzle before properly securing the water tank to the
nozzle.
Water supply adjustment button is set to STOP when using normal mop
mode.
• Press the
High
or
Low
water adjustment button all the way down. The
water will not come out if the button is set to
STOP
when using
normal
mop mode
.
The water outlet was clogged by hard water scale or other foreign
substances.
• Use a sharp pin to remove the blockage.
There is moisture in
the water tank.
Water tank is not allowed to dry completely after use.
• Empty the water tank, set it out of direct sunlight, and allow it to dry
completely after use.
A strange odour is
coming from the
appliance.
Foreign object is on the dust inlet of the steam mop nozzle.
• Wet dust in the steam mop nozzle may result in odour. Make sure to wipe
the dust inlet of the steam mop nozzle with a wet wipe after each use.
Mop pads make the
floor dirty.
Mop pads are not cleaned properly after use.
• Clean the mop pads thoroughly after each use. Using soiled mop pads may
make the floor dirtier.
Symptoms Possible Cause & Solution
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