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10
TROUBLESHOOTING
DO NOT attempt to repair the motor yourself.
If the humidifier continues to not operate, please contact Crane Customer Care.
Problem
Solution
No mist being
Produced:
▪
Ensure the unit is plugged in and power is on.
▪
The base might be overfilled: Remove the top and
removable water tank, empty the silver base and replace
the full water tank into the silver base, replace the cover.
▪
Ensure the top is secure on the unit.
▪
Programed humidity has been reached. Increase desired
humidity level or change mode.
Humidifier Does Not
Have Any Power:
▪
Ensure unit is properly plugged into a power outlet / try
another power outlet.
▪
Check to make sure the unit is turned ON.
▪
If Power On indicator light does not come on, contact
Customer Care.
There is a Strange
Odor:
▪
Clean the Base & Water Tank with a water & white vinegar
solution and rinse with clean water. (Page 9)
▪
Clean the ceramic ball filter. (Page 9)
▪
Humidifier is new.
Air Blows, but No Mist
Produced:
▪
Complete the weekly maintenance. (Page 9)
▪
Humidifier should be placed on a hard, flat surface &
fan vent should not be blocked.
White Dust Appears &
Settles Outside the
Humidifier:
▪
Area tap water may have too many minerals. Change to
distilled water.
▪
Clean ceramic ball filter. (Page 9)
No Warm Mist:
▪
The humidifier is in warm up phase.
▪
The mist it too fine to feel the warmth.
▪
The room temperature is too cold and the mist cools down
too quickly.
Incorrect Humidity
Level Displayed:
▪
Room is Larger Than the Effective Range of Humidity.
▪
Moisture Has Built Up Inside the Humidity Sensor.
▪
The Mist Lid is Pointed Towards the Humidity Sensor.
Mist Coming Out at the
Base or Top:
▪
From BASE: Water Tank is positioned properly. Reposition the
water tank in the base.
▪
From TOP: Make sure top is positioned properly.
Error Code - E0
▪
Contact Crane Customer Service
Error Code - E1
Follow the steps to reset: Reset process must be completed within 1 minute
after humidifier is plugged in (step 2).
1. Remove the water tank, empty water in silver
base.
2. Plug the humidifier in.
3. Press POWER ICON 2 times, then PRESS AND HOLD
POWER ICON for 2 seconds. Display will show PL
and then PA.
4. Unplug the humidifier. Reset is finished.
5. Set up humidifier and plug in to run the humidifier
for use.
If RESET does not resolve E1 Code, contact Crane Customer
Service.
Error Code - EF
▪ Remove water tank and empty water from the silver base.
▪ Check water tank for leaking. If no leaks, replace into base.
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