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Need help?
Use your smartphone or mobile device to access our online help.
• Go to
https://help.vtechphones.com/vm901hd
or
https://help.vtechphones.com/vm901-2hd
; OR
• Scan the QR code on the right. Launch the camera app or
QR code scanner app on your smartphone or tablet. Hold
the device’s camera up to the QR code and frame it. Tap
the notification to trigger the redirection of the online help.
- If the QR code is not clearly displayed, adjust your
camera’s focus by moving your device closer or
further away until it is clear.
If you would like to contact us, visit
https://help.vtechphones.com/cs
.
You can also call our Customer Support at
1-844-848-8324 (1-844-84-VTECH) [in US] or
1-888-211-2005 [in Canada] for help.
Driven by system updates, the software, online help topics, and online
FAQs will be updated periodically.
For operations and guides to help you using your HD video monitor,
and for latest information and supports, go and check the online help
topics and online FAQs.
test the location for the baby unit
VM901HD online help
VM901-2HD online help
If you plan to install your baby unit in a designated
location, and use your home Wi-Fi network to
connect your video monitor, you need to test
which of your selected monitoring areas within the
house have good Wi-Fi signal strength. After you
have powered on your parent unit, you can use
your parent unit’s Wi-Fi signal strength indicator
to assist in checking. Once you have identified the
suitable location, you can install your baby unit.
Adjust the distance between your baby unit and
the Wi-Fi router if needed.
• Depending on surroundings and obstructing
factors, such as the effect distance and internal
walls have on signal strength, you may experience
reduced Wi-Fi signal. To improve the Wi-Fi signal
strength, adjust the distance or direction of your
parent unit. Check with your parent unit again.
Download app for mobile access
Install MyVTech Baby Pro mobile app
1. Browse the App Store or the Google Play store .
2. Search for the mobile app with the keyword “myvtech baby pro“.
3. Download and install the MyVTech Baby Pro mobile app to your mobile device.
OR
Scan the QR codes on the right to get the app.
• Make sure your mobile device meets the minimum
requirement for the mobile app.
Minimum requirement
The mobile app is compatible with:
• Android
TM
6.0 or later; and
• iOS 12 or later.
Download the free MyVTech Baby Pro mobile app and install it to a
mobile device, then use your mobile device and the mobile app to
monitor your areas remotely.
1. Press MENU/SELECT when the parent unit is idle.
2. Go to > Connect Mobile Phone.
3. Scan the QR code in the parent unit to download the app into your
mobile device.
4. Follow the instructions in the mobile app to set up and pair your baby
unit to the mobile app.
Alternatively, you can download the mobile app from the App Store or
Google Play store.
1
After installing the mobile app, follow the instructions in the mobile app and parent
unit to set up and pair your baby unit.
In your mobile device:
1. Tap to run the mobile app in your mobile device, and then create a user account.
2. We recommend that you use common webmail services, such as Google Gmail for
registration of your user account. Check your email (and Spam folder), and activate
your new camera account via the email link, then sign in to your account.
3. Follow the instructions in the mobile app to pair the camera. Tap , then Add Camera
in the mobile app to get started.
2
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