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15. Petcube goes offline / turns off
This issue may occur if you’re using a non-original or a less powerful A/C adapter.
Please make sure to use only 5V / 2A power adapters.
If you’re using the original adapter, but the problem persists, contact our support
team to determine the problem.
16. Petcube Bites factory reset instructions
If you have a problem with your Petcube and need to reset it, follow these easy
steps:
First, if you have previously set up your Petcube, open the Petcube App, go to
‘Home’ tab, then select ‘Settings’ and choose ‘Disconnect Camera’. Power up your
Petcube Bites, wait 1 minute until it starts up, find a reset pin that came with
your Petcube, find the small hole below the USB port on the left side of
the Petcube Bites, insert the reset pin into it, hold it down for 8 seconds until
the Petcube plays a sound. Release it and wait until the camera boots up and
starts blinking green. Open Petcube app, go to the ‘Home’ tab, select ‘connect
your device’, pick your Petcube from the list of options and follow the steps
on the screen.
17. How to perform a manual firmware update on your Petcube
In order to perform the manual update of your Petcube Bites, follow
the directions on our Support page at
https://petcube.com/support
18. Stuck on software update screen
If your Petcube is stuck on the software update screen for more than 4 hours
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