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1. You are using either a FIOS or Xfinity router or your router might be set up
to transmit in WEP encryption mode, which is not supported by Petcube
due to security reasons. Petcube works with newer WPA/WPA2 encryption
technology that aims to provide stronger wireless data encryption than WEP.
We recommend changing security encryption to WPA/WPA2, which won’t
require you to reconnect the devices back to the network or change your
password. To access your router settings, you may either call your ISP or look
at the bottom of your router, it usually has the login and password for
the router settings, or call the Petcube Customer Care Team for assistance
at 1-844-747-2823 (toll-free within the US and Canada).
2. Your router may have some security settings such as a firewall or MAC
address filtering that don’t allow Petcube to connect to the Internet. Call your
ISP or the Petcube Customer Care Team for assistance.
3. You have a WPS pin on your router, which works like a secondary Wi-Fi
password that is not supported by Petcube due to security reasons as it is
considered to be a vulnerability on the network. You may call your ISP
or the Petcube Customer Care team to resolve this.
4. The LED is pulsing orange and doesn’t turn white after setup
Flashing orange LED light normally means that the device was connected to your
wi-fi router but the router doesn’t allow the Petcube to connect to the Internet.
This can be because of certain security settings on your router, such as firewall
or MAC address filtering. Call your ISP or the Petcube Customer Care Team
for assistance.
5. Petcube cannot be found by setup
In case you are having a problem setting up your Petcube via Bluetooth, there’s
an alternative setup approach we suggest to try. Follow the steps below to set up
your device via Wi-Fi access point:
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