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Troubleshooting
Problem
Solution
“Add Water”indicator light on
Replace with a new water bottle
Pour drinking water into the top reservoir to MAX level
Clean the water tank and check the water level switch works
well.
“Add Water”indicator light
flash quickly
Clean the cold water tank and check the water level switch if it
works well.
Power indicator light flash Call customer service for assistance
Ice Water indicator light flash
quickly
Cold water sensor fault,change a new temp sensor
“Ice Block”indicator light on
Ice tank is full,take out some ice cube
Ice full sensor fault,press “Ice Block”more than 5s to mandatory
ice making 20 cycles
“Ice Block”indicator flash
quickly
Change a synchronous motor
“Hot Water”indicator light
flash quickly
Hot water sensor fault,change a new temp sensor
“Unlock”indicator light flash
quickly
Ambient temp sensor fault,change a new temp sensor
Ice cube too thin
Move the unit to a cool place
Make sure free airflow on all sides of the unit at least 10 to 15 cm
away from wall or obstacles
Ice cube too thick Move the unit to a warm place
The dispenser is not
dispensing water.
Check to see if the bottle and the top water tank is empty and
replace with a new bottle if necessary.
Press Unlock before press Hot Water button
There is water leakage
Ensure the bottle is installed correctly.
The drain plugs are in place and fit well
Check to make sure that pipes are connected properly
Water pipe may need to be replace
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