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13. TROUBLESHOOTING
13.1 TROUBLESHOOTING GUIDE
Problem Possible Cause Remedy
E1: Ignition failure Heater does not ignite Out of fuel, rell with correct
fuel
Fuel pipe is air-locked, bleed
fuel pipe as per manual
Photocell is dirty, clean
photocell as per manual
E3: Temperature sensor Temperature sensor is not
functioning
Check temperature sensor
connection / replace
E4: Thermal overload Overload sensor fault Clean & test sensor
connection / replace
E5: Tilt switch activation Heater has been moved while
operational
Ensure heater is stable
Check sensor connection
E6: No fuel Fuel has been used Rell with clean, fresh Diesel
/ Kerosene as per instructions
Hi Thermostat measuring above
50°C
Check thermostat sensor
operation
All the lamps in front control
panel are turned off
Power failure
Power cable is unplugged
Fuse is disconnected
Connect to power
Change the fuse
The heater turns on and off
regularly
Operation setting is selected
as “Time”
Select “Temperature”
Flow-meter does not work but
the heater operates
Flow-meter is disconnected Connect the line
Smoky smell is made during
initial operation
The smell is made as the
manufacturing contaminants
burn off
No smell will be made 1-2
hours later
Fuel smell is too strong As the heater turns off after
the operation, it might have
some smell
Fuel is leaked during
refuelling
Operate more than 15
minutes
Clean out leaked fuel
Internal temperature displays
higher than normal
Check for location of
temperature sensor at the
back of the heater (If sensor
is placed inside the heater)
Fix the sensor in the right
place
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