1-800-732-26772
Thank you for choosing PetSafe
®
brand. You and your pet deserve
a companionship that includes memorable moments and a shared
understanding together. Our products provide you with the tools
and technologies to successfully train your pet. If you have any
questions about our products or training your pet, please visit our
website at www.petsafe.net or contact our Customer Care Center at
1-800-732-2677. To get the most protection out of your warranty, please
register your product within 30 days at www.petsafe.net. By registering
and keeping your receipt, you will enjoy the product’s full warranty
and should you ever need to call the Customer Care Center, we will
be able to help you faster. Most importantly, we will never give or sell
your valuable information to anyone. Complete warranty information is
available online at www.petsafe.net.
Fence installation and training help www.petsafe.net
Hereinafter Radio Systems Corporation, Radio Systems PetSafe Europe
Ltd., Radio Systems Australia Pty Ltd. and any other affiliate or Brand
of Radio Systems Corporation may be referred to collectively as
“We” or “Us”.
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Important Safety Information
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential
personal injury hazards. Obey all safety messages that follow
this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation
which, if not avoided, could result in death or
serious injury.
CAUTION, used without the safety alert
symbol, indicates a hazardous situation which, if
not avoided, could result in harm to your pet.
NOTICE is used to address practices not
related to personal injury.
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• Not for use with aggressive dogs. Do not use this product if your dog
is prone to aggressive behavior. Aggressive dogs can cause severe
injury or death to their owners and others. If you are not sure that this
product is right for your dog, please talk to your veterinarian or a
certified trainer.
• Risk of explosion if battery is replaced by an incorrect type. Do not
short circuit, mix old and new batteries, dispose of in fire, or expose to
water. When batteries are stored or disposed, they must be protected
from shorting. Dispose of used batteries properly.
• This PetSafe
®
Free to Roam Wireless Fence
™
system is NOT a solid
barrier. The system is designed to act as a deterrent to remind pets by
Static Correction to remain in the boundary established. It is important
that you reinforce training with your pet on a regular basis. Since
the tolerance level to Static Correction varies from pet to pet, Radio
Systems Corporation CANNOT guarantee that the system will, in all
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cases, keep a pet within the established boundary. Not all pets can
be trained to avoid crossing the boundary! Therefore, if you have
reason to believe that your pet may pose a danger to others or harm
himself if he is not kept from crossing the boundaries, you should NOT
rely solely upon the PetSafe Free to Roam Wireless Fence system to
confine your pet. Radio Systems Corporation shall NOT be liable
for any property damage, economic loss or any consequential
damages, sustained as a result of any animal crossing the boundary.
• Proper fit of the collar is important. A collar worn for too long or
made too tight on the pet’s neck may cause skin damage. Ranging
from redness to pressure ulcers; this condition is commonly known as
bed sores.
• Avoid leaving the collar on your pet for more than 12 hours per day.
• When possible reposition the collar on the pet’s neck every 1 to 2 hours.
• Check the fit to prevent excessive pressure; follow the instructions in
this manual.
• Never connect a lead to the electronic collar; it will cause excessive
pressure on the contacts.
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• When using a separate collar for a lead, don’t put pressure on the
electronic collar.
• Wash your pet’s neck area and the contacts of the collar weekly with
a damp cloth.
• Examine the contact area daily for signs of a rash or a sore.
• If a rash or sore is found, discontinue use of the collar until the skin
has healed.
• If the condition persists beyond 48 hours, see your veterinarian.
• For additional information on bed sores and pressure necrosis, please
visit our website.
• These steps will help keep your pet secure and comfortable. Millions
of pets are comfortable while they wear stainless steel contacts.
Some pets are sensitive to contact pressure. You may find after some
time that your pet is very tolerant of the collar. If so, you may relax
some of these precautions. It is important to continue daily checks of
the contact area. If redness or sores are found, discontinue use until
the skin has fully healed.
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• You may need to trim the hair in the area of the Contact Points. Never
shave your pet’s neck; this may lead to a rash or infection.
• Always remove your pet’s Receiver Collar before performing any
Transmitter testing.
• The Receiver Collar should not be on your pet when the system is
tested. Your pet may receive an unintended correction.
• The Boundary Zone must be tested whenever an adjustment is made
to the Transmitter setting to prevent unintended corrections to your pet.
• If you use a collar and leash for training, be sure the extra collar does
not put pressure on the contact points.
• To prevent an unintended correction, remove the Receiver Collar from
your pet when indoors.
• Never remove power from the system when the collar is on the pet.
This may activate the Receiver Collar.
• To prevent an unintended correction, after the Boundary Flags have
been placed, be sure to set the Static Correction on the Receiver
Collar back to Level 1 tone only.
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How the System Works
The PetSafe
®
Free to Roam Wireless Fence
™
system has been proven safe,
comfortable, and effective for pets over 5 pounds. The system works by
transmitting a radio signal up to 90 feet in all directions. You temporarily
define the Pet Area with Boundary Flags for a visual aid in training your
pet. Your pet wears a Receiver Collar with Contact Points that touch his
neck, and, once trained, is allowed to roam freely in the Pet Area. When
your pet reaches the Boundary Zone, the Receiver Collar gives a warning
tone before delivering a safe Static Correction through the Contact Points
to get his attention until he returns to the Pet Area.
Key Definitions
Pet Area: Distance from the Transmitter where your pet can roam freely.
Boundary Zone: 2 to 3 foot wide area outside the Pet Area where
your pet’s Receiver Collar will begin to tone and then begin to deliver
a Static Correction. The correction will start in the Boundary Zone and
continue anywhere beyond the Pet Area.
Note: The Receiver Collar is equipped with a safety time-out feature that will
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stop correcting after 15 seconds if your pet remains outside the Pet Area.
Receiver Collar: Receives the radio signal from the Transmitter.
Mode Button: Turns Receiver ON/OFF and adjusts the level of Static
Correction your pet receives outside the Pet Area.
Receiver Indicator Light: Indicates the level of correction at which
the Receiver Collar is set. This light also serves as a low battery indicator.
Contact Points: Deliver the safe Static Correction when your pet
moves into the Boundary Zone.
Contact
Point
Receiver
Indicator
Light
Mode
Button
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Step 1—Prepare the Receiver Collar
Your Receiver Collar comes with short Contact Points installed. Use the
Long Contact Points for pets with long or thick hair. Tighten the Contact
Points using the Contact Point Wrench (1A). Check tightness weekly.
Insert and Remove the Receiver Collar Battery
Note: Do not install the battery while the Receiver Collar is on your pet.
This Receiver Collar utilizes a replaceable PetSafe
®
battery (RFA-67).
This unique battery is designed to make battery replacement easier and
increase water protection. Once you insert the battery and turn it to the
lock position, the unit will be turned ON.
To insert the battery, align the symbols on the battery (arrow) and
Receiver Collar (triangle) (1B). Use the edge of the Test Light Tool (1B) to
turn the battery clockwise until the arrow lines up with the lock symbol on
the housing.
To remove the battery, turn the battery counter-clockwise using the edge
of the Test Light Tool (1C). DO NOT attempt to cut into or pry open the
battery. Be sure to discard the used battery properly.
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Note: Before replacing the battery, discharge all power by holding the
Mode Button at least 30 seconds until the LED is no longer illuminated.
A replacement PetSafe
®
battery (RFA-67) can be found at many retailers.
Contact the Customer Care Center at 1-800-732-2677 or visit our web
site at www.petsafe.net to locate a retailer near you.
Risk of explosion if batteries are replaced by an incorrect
type. Do not short circuit, mix old and new batteries,
dispose of in fire, or expose to water. When batteries are
stored or disposed, they must be protected from shorting.
Dispose of used batteries properly.
1A 1B 1C
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Turn the Receiver Collar ON
Press and hold the Mode Button continuously for 5 seconds (1D) The
green or red Receiver Indicator Light will turn ON for 5 seconds (1E)
to indicate battery status, followed by the red Receiver Indicator Light
flashing the Static Correction Level Settings.
Turn the Receiver Collar OFF
Press and hold the Mode Button continuously for 5 seconds. The red
Receiver Indicator Light will be ON during this time. The red Receiver
Indicator Light will then turn OFF and all Receiver Indicator Lights will stay
OFF indicating that the unit is turned OFF.
Mode
Button
1D 1E
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Set the Static Correction Level
Read all steps before attempting to set the Static Correction Level.
1. Press the Mode Button and release (1D) when the Receiver Indicator
Light illuminates Red (1E).
2. The Receiver Indicator Light will emit a series of red flashes
representing the Static Correction Level.
3. Increase the Static Correction Level by pressing and releasing the
Mode Button within 5 seconds of the previous series of flashes.
The Static Correction levels increase in strength from 1 to 6. Pushing
the Mode Button while the Receiver Collar is on Level 6 will cause the
Receiver Collar to revert to Level 1. Refer to the Function and Response
Table to choose the Static Correction level that best fits your pet.
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Receiver Collar Status Indicators
The Receiver Collar Status Indicator Light along with the Receiver Collar
Alarm Tone are used to determine the battery status, and the correction
type. Refer to the Receiver Collar Status Indicator Table below to
understand the status lights and tones for the Receiver Collar.
During normal operation, the Receiver Collar Indicator Light will flash for
the first 30 seconds after a battery is installed or the receiver is turned on
to indicate the battery status as shown in the table below.
Receiver Collar Status Indicator Table
Status Light Alarm Tone Condition
Installing Battery and Turning Unit On
Continuous green or red
(5 seconds duration)
No Tone Indicates Battery Status
Slow blinking green every
4 to 5 seconds
(for the first 30 seconds)
No Tone Indicates Good Battery
Slow blinking red every
4 to 5 seconds
No Tone Indicates Low Battery
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Receiver Collar Status Indicator Table
Status Light Alarm Tone Condition
Receiver Activation Status
Fast pulsating green
(3 flashes per second)
Warning Tone Warning Tone
Fast pulsating red
(3 flashes per second)
Tone for duration of
Static Correction
Static Correction being
delivered up to
15 seconds
Continuous green
(10 seconds)
No Tone
Over Correction
Protection; collar locked
for 10 seconds
Low Battery Status
Slow blinking red every
4 to 5 seconds
No Tone Indicates Low Battery
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Function and Response Table
Indicator Light
Response
Static
Correction
Level
Receiver
Collar Function
Temperament
of Pet
1 Red Flash 1
No Static Correction,
Tone Only
Initial
Training Mode
2 Red Flashes 2 Low Static Correction Timid
3 Red Flashes 3
Medium-Low
Static Correction
Timid or
Average
4 Red Flashes 4 Medium Static Correction Average Energy
5 Red Flashes 5
Medium-High
Static Correction
Average or
High Energy
6 Red Flashes 6 High Static Correction High Energy
Slow blinking
green every 4 to
5 seconds (for the
first 30 seconds)
Indicates Battery Status
Green= Good
Slow blinking
red every
4 to 5 seconds
Indicates Battery Status
Red= Replace
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Over Correction Protection
If your pet enters the Boundary Zone or continues anywhere beyond the
Pet Area, this feature limits the Static Correction duration to 15 seconds.
While the system locks out further Static Correction, the Green light will
remain ON for 10 seconds.
In the unlikely event that your pet leaves the Pet Area, he will not receive a
Static Correction upon return to the Pet Area.
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Test Light Instructions
1. Make sure the Receiver Collar battery is properly installed.
2. Set the Correction Level to 2 or above.
3. Hold the Test Light Contacts to the Contact Points (1F).
4. Walk toward the Boundary Zone holding the Receiver collar at your
pet’s neck level (1G) until the Test Light flashes (1H).
Save Test Light for future testing.
Note: If the Test Light does not flash, check the battery status by turning
the receiver off, then on and verify the light is green. If the light is red
install a new battery and re-test. If Test Light still does not flash, contact
the Customer Care Center at 1-800-732-2677.
Pet
Area
B
o
u
n
d
a
r
y
Z
o
n
e
1F 1G 1H
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Step 2—Fit the Receiver Collar
Important: The proper fit and placement of your Receiver Collar
is important for effective training. The Contact Points must have
direct contact with your pet’s skin on the underside of his neck.
Please read and follow the instructions in this manual. Proper fit of the
collar is important. A collar worn for too long or made too tight on the
pet’s neck may cause skin damage. Ranging from redness to pressure
ulcers; this condition is commonly known as bed sores.
• Avoid leaving the collar on the pet for more than 12 hours per day.
• When possible reposition the collar on the pet’s neck every 1 to
2 hours.
• Check the fit to prevent excessive pressure; follow the instructions in
this manual.
• Never connect a lead to the electronic collar; it will cause excessive
pressure on the contacts.
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• When using a separate collar for a lead, don’t put pressure on the
electronic collar.
• Wash the pet’s neck area and the contacts of the collar weekly with
a damp cloth.
• Examine the contact area daily for signs of a rash or a sore.
• If a rash or sore is found, discontinue use of the collar until the skin
has healed.
• If the condition persists beyond 48 hours, see your veterinarian.
• For additional information on bed sores and pressure necrosis, please
visit our website.
These steps will help keep your pet secure and comfortable. Millions
of pets are comfortable while they wear stainless steel contacts. Some
pets are sensitive to contact pressure. You may find after some time that
your pet is very tolerant of the collar. If so, you may relax some of these
precautions. It is important to continue daily checks of the contact area. If
redness or sores are found, discontinue use until the skin has fully healed.
You may need to trim the hair in the area of the Contact Points. Never
shave your pet’s neck; this may lead to a rash or infection.
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To assure a proper fit, please follow these steps:
1. Make sure that the battery is not installed in the Receiver Collar.
2. Start with your pet standing comfortably (2A).
3. To make it easier to hear the warning tone, place the Receiver Collar
on your pet with the logo side of Receiver facing up.
4. Center the Contact Points underneath your pet’s neck, touching
the skin.
You may need to trim the hair in the area of the Contact
Points. Never shave the dog’s neck; this may lead to a rash
or infection.
2A
2B
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5. Check the tightness of the Receiver Collar by inserting one finger
between the end of a Contact Point and your pet’s neck. The fit
should be snug but not constricting (2B).
a. Allow your pet to wear the collar for several minutes then recheck the fit.
b. Check the fit again as your pet becomes more comfortable with
the Receiver Collar.
6. Trim the collar as follows (2C):
a. Mark the desired length of the Receiver Collar with a pen. Allow
for growth if your pet is young or grows a thick winter coat.
b. Remove the Receiver Collar from your pet and cut off the excess.
c. Before placing the Receiver Collar back onto your pet, seal the
edge of the cut collar by applying a flame along the frayed edge.
2C
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Taking Your Pet Out of the Pet Area
Important: Remove the Receiver Collar and leave it in the Pet Area.
Once your pet learns the Boundary Zone, he will be reluctant to cross it
for walks or car rides.
Option 1: Replace the Receiver Collar with a regular collar. Put your pet in
a car that is within the Pet Area and drive him out of the Pet Area.
Option 2: Replace the Receiver Collar with a regular collar and leash.
Walk your pet out of the Pet Area while giving a command such as “OK” at
a specific place of the Boundary Zone (the end of
your driveway, sidewalk, etc.). Always leave the
Pet Area with a leash at this place and your pet
will associate leaving the Pet Area only on a leash,
only at this place, and only with a person. You may
initially need to convince your pet to leave the Pet
Area with a food treat and lots of praise.
Note: You may also carry your pet out of the
Pet Area.
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Frequently Asked Questions
Is the Receiver Collar
waterproof?
• Yes. When changing the battery, be sure to keep the
battery area free from dirt and debris.
Can I use more than one
Receiver Collar with the
Wireless system?
• Yes. There is no limit to the number of pets you can
contain with the Wireless system. You must purchase
an additional Wireless Pet Containment Receiver
Collar for each pet. Contact the Customer Care
Center at 1-800-732-2677 or visit our website at
www.petsafe.net to locate a retailer near you.
Is there a hand-held
remote Transmitter
that will work with
the Wireless system
Receiver Collar?
• No. You would need to purchase a separate
Remote Training system. Contact the Customer Care
Center at 1-800-732-2677 or visit our website
at www.petsafe.net to locate a retailer near you.
If I have a question about
my Wireless system or
need replacement parts,
where can I get answers
or service?
• Contact the Customer Care Center at
1-800-732-2677 or visit our web site
at www.petsafe.net.
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Frequently Asked Questions
Can I use the Wireless
system on an
aggressive pet?
• We do not recommend using any electronic training
devices on aggressive pets. If you are unsure if your
dog is aggressive, please consult your veterinarian or
a certified trainer.
Can I use the Wireless
system on a cat?
• The Wireless system can be used as long as the cat
can comfortably wear the Receiver Collar. A nylon cat
collar strap is sold separately.
What happens if the
power goes out?
• The Wireless system is designed to recognize power
outages and shuts down without activating the Receiver
Collar. However, if your pet is near the Boundary
Zone during the power failure, he may receive a
Static Correction. The Transmitter will sound an
intermittent alarm greater than 20 minutes to alert you
to the power failure.
What can happen if I
turn off or unplug the
Transmitter power?
• If your dog is wearing the Receiver Collar, he may
receive an unintended correction. Always remove your
dog’s Receiver Collar before removing power from the
Transmitter or before performing any Transmitter testing.
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Frequently Asked Questions
If my pet leaves the Pet
Area, how long will he
be corrected?
• Your pet will receive Static Correction as long as
he is outside the Pet Area, for up to 15 seconds. The
Receiver Collar has a safety time-out to stop correcting
and toning after 15 seconds until it is returned to the
Pet Area.
How often do I need
to replace the Receiver
Collar battery?
• The expected battery life is between 1-2 months.
Battery life depends on how frequently your pet tests
the Boundary Zone. The receiver Indicator Light acts as
a low battery indicator, flashing every 4 to 5 seconds
when replacement is required.
Can I place the receiver
on another collar?
• Yes. You may use any non-metallic collar that is 3/4
inch wide.
Do I need to perform
maintenance on my
Wireless system?
• Check your pet’s neck daily for irritation from the
Contact Points.
• Check the Contact Points on the Receiver Collar weekly
to make sure they are tight and clean.
• Check the fit of the Receiver Collar weekly.
• The receiver Indicator Light acts as a low battery
indicator, flashing every 4 to 5 seconds when
replacement is required.
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Frequently Asked Questions
How do I know the
battery in the Receiver
Collar is still working?
• Turn the Receiver Collar OFF and then ON to check
the battery status. If no lights are observed, the battery
needs to be replaced.
• Take the Receiver Collar off your pet and walk into the
Boundary Zone. The Receiver Collar should tone. If not,
replace the battery.
What do I do if my
pet’s neck becomes red
and irritated?
• This condition is due to the Contact Points irritating
the skin. Discontinue use of the Receiver Collar for a
few days. If the condition persists beyond 48 hours,
see your veterinarian. Once the skin returns to normal,
replace the Receiver Collar and monitor the skin
condition closely.
Can I attach a leash to the
Receiver Collar?
• No. This can result in pulling the Contact Points too
tightly against your pet’s neck. Attach a leash to a
separate, non-metallic collar positioned above the
Receiver Collar.
Why does my Receiver
Collar have a Tone
Only mode?
• The Tone Only mode can be used in training your pet
to his boundary or for well-trained pets that no longer
require Static Correction.
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Troubleshooting
The Receiver Collar
tone is not sounding
when setting up the
Boundary Zone.
• The tone may be difficult to hear in a noisy environment.
• Use Test Light as explained in the “Test Light Instructions”
section, and use it to determine the location of
Boundary Zone.
• Check that the Transmitter is set up according to
directions and install a new Receiver Collar battery.
The Receiver Collar
tone is not sounding
or administering a
Static Correction.
• Check that the Transmitter is plugged into a working
120 volt outlet, turned on, the Power Light is on, and the
Transmitter controls are set at your desired settings.
• Check the receiver battery to make sure that it is
installed properly.
• Replace the battery.
The Receiver
Collar tone is
sounding everywhere.
• Check that the Transmitter is plugged into a working
standard 120 volt outlet, turned on, the Power Light
is on, and the Transmitter controls are set at your
desired settings.
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Troubleshooting
The Receiver Collar
tone is sounding inside
the house.
• It is recommended to remove the Receiver Collar
from your pet when indoors to avoid activation of the
Receiver Collar.
• Make sure the Transmitter is on and set up according to
the directions.
• Ensure the entire house is within the Pet Area. The
Transmitter may need to be moved to adjust the Pet Area
to include the entire house.
• If relocating the Transmitter, remove the Receiver Collar
from your pet before turning the Transmitter off.
My pet is receiving a
Static Correction in his
metal crate.
• The Receiver Collar activates when it loses the
Transmitter signal. The metal crate may block the
Transmitter signal which causes the Receiver Collar
to activate.
• Remove the Receiver Collar from your pet when
placing him in his metal crate.
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Troubleshooting
The Boundary Zone
seems to fluctuate.
• This is normal for the electromagnetic field of the
Wireless system. The field may be affected by
surrounding “electronic noise,” which can cause it to
fluctuate up to 5%.
• The location the Receiver Collar activates is influenced
by the speed and orientation of the Receiver Collar as
your pet enters the Boundary Zone.
The Receiver Collar
activates in the middle
of the yard.
• The Receiver Collar activates when it loses the
Transmitter signal. This sometimes occurs if a large
metal object is between the Receiver Collar and
Transmitter, if the orientation of the Receiver Collar
changes near the Boundary Zone, or if the surrounding
“electronic noise” interferes with the signal. If this
continues to occur, consider relocating the Transmitter
and resetting the Pet Area.
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Troubleshooting
The Receiver Collar tone
is sounding but my pet
is not responding to the
Static Correction.
• Make sure the Static Correction Level is set at 2
or above.
• Test the Receiver Collar with the Test Light.
• If the Test Light flashes, check the fit of the Receiver
Collar.
• Trim your pet’s fur where the Contact Points touch
the neck and/or switch to the longer Contact Points.
• Increase the Static Correction Level.
• Repeat training steps to reinforce training.
My pet reacts strongly
to the Static Correction
and has become fearful.
• Lower the Static Correction Level.
• Make sure you are in control of the situation when your
pet receives his first Static Corrections (have him on a
leash attached to a separate, non-metallic collar) and
lead him into the Pet Area and praise him. If your pet
remains fearful, suspend training and start again the
next day. Make sure to end all training sessions on a
positive note with lots of praise and play.
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Troubleshooting
I was setting up the
Pet Area and after
I turned down the
Boundary Control Dial,
the Receiver Collar
would no longer tone
or correct.
• You may have turned the Boundary Control Dial
down too quickly, causing the Receiver Collar to
go into power-fail mode. This is a safety feature
designed to protect your pet when power to the
Transmitter goes out.
My next-door neighbor
has a Containment
system and the Receiver
Collar does not activate
near their property.
• Your neighbor’s containment signal may interfere
with the operation of the Receiver Collar preventing
activation close to their fence. To minimize the
interference, reduce the size of the Pet Area or move
the Transmitter away from your neighbor’s system.
• Adjust the Pet Area so that the receiver Collar activates
for at least 5 feet beyond the reduced Boundary
setting when walking towards the neighboring
containment system.
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Troubleshooting
The Receiver Collar has
injured my pet’s neck.
• Failing to follow the important safety information at the
front of the Operating and Training Guide has caused
pressure ulcers. Some descriptions of advanced
pressure ulcers describe the sores as looking like burns
on the dog’s neck. Be assured that electronic collars do
not use enough energy to create electrical burns. The
energy in an output pulse is only a few thousandths of
a Joule; it is similar in nature to the static pulse that you
may feel when getting out of your car. In some cases,
pressure ulcers are described as chemical burns.
The RFA-67 battery is sealed when installed in the
Receiver Collar housing. This sealing makes it virtually
impossible, without misuse or abuse, for your Receiver
Collar battery to leak onto your pet’s neck. Please
review and follow the important safety information
starting on page 3, and the instructions under the
heading “Fit the Receiver Collar” on page 19.
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Terms of Use and Limitation of Liability
1. Terms of Use
This Product is offered to you conditioned upon your acceptance
without modification of the terms, conditions and notices contained
herein. Usage of this Product implies acceptance of all such terms,
conditions, and notices.
2. Proper Use
This Product is designed for use with pets where training is desired.
The specific temperament of your pet may not work with this Product.
If you are unsure whether this is appropriate for your pet, please
consult your veterinarian or certified trainer.
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. This pet training device
is not intended to harm, injure or provoke. Using this Product in a
way that is not intended could result in violation of Federal, State or
local laws.
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4. Limitation of Liability
In no event shall Radio Systems Corporation be liable for any direct,
indirect, punitive, incidental, special or consequential damages, or
any damages whatsoever arising out of or connected with the use or
misuse of this Product. Buyer assumes all risks and liability from the use
of this Product.
5. Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms,
conditions and notices under which this Product is offered.
Compliance
FCC/IC
This Class B digital apparatus complies with Canadian RSS-310. This
equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference
when the equipment is operated in a residential environment. This
equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction guide, may
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cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a practical installation. If this
equipment causes harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the
following measures:
• Relocate the interfered receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different to that to
which the receiver is connected.
• Contact the Customer Care Center at 1-800-732-2677.
This device complies with Industry Canada Rules. This device complies
with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that
may cause undesired operation.
Unauthorized changes or modifications to the equipment, not approved
by Radio Systems Corporation, could result in not meeting compliance
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with FCC regulations and could void the user’s authority to operate
the equipment.
ACMA/Australia
This device complies with the applicable EMC requirements specified by
the ACMA (Australian Communications and Media Authority).
Customer Care International
USA & Canada—Tel: 800-732-2677
Monday – Friday 8 AM – 8 PM / Saturday 9 AM – 5 PM
Australia—Tel: 1800 786 608
Monday – Friday 8:30 AM – 5 PM
New Zealand—Tel: 0800 543 054
Monday – Friday 10:30 AM – 7 PM
Battery Disposal
Separate collection of spent batteries is required in many regions; check
the regulations in your area before discarding spent batteries. At the
end of the product life, please contact our Customer Care Center to
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receive instructions on proper disposal of the unit. Please do not dispose
of the unit in household or municipal waste. For a listing of Customer
Care Center telephone numbers in your area, visit our website at
www.petsafe.net.
Perchlorate Battery
Perchlorate Material—special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Warranty
One Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty.
Complete details of the warranty applicable to this Product and its terms
can be found at www.petsafe.net and/ or are available by contacting
your local Customer Care Center.
United States and Canada—Radio Systems Corporation,
10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand—In compliance with the Australian Consumer
Law, Warranties Against Defects, effective January 1, 2012, warranty
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details of this Product are as follows:
One Year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd. (hereinafter referred
to as “Radio Systems”) warrants to the original retail purchaser, and
not any other purchaser or subsequent owner, that its product, when
subject to normal and proper residential use, will be free from defects in
material or workmanship for a period of one (1) year from the purchase
date. An “original retail consumer purchaser” is a person or entity who
originally purchases the Product, or a gift recipient of a new product
that is unopened and in its original packaging. When serviced by Radio
Systems Customer Service, Radio Systems covers labour and parts for the
first year of ownership; after the first year, a service or upgrade charge
will apply relative to replacement of the product with new or refurbished
items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate
if the original retail consumer purchaser resells the Radio Systems product
or transfers the property on which the Radio Systems product is installed.
This Limited Warranty excludes accidental damage due to dog chews;
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lightning damage; or neglect, alteration, and misuse. Consumers who
purchase products outside of Australia, New Zealand, or from an
unauthorised dealer will need to return the Product to the original place of
purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements,
or upgrades for change of mind, or for any other reason outside of these
Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made
directly to Radio Systems Australia Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, a proof of purchase must be provided. Without a proof
of purchase, Radio Systems will not repair or replace faulty components.
Radio Systems requests the Consumer to contact the Radio Systems
Customer Care Centre to obtain a Warranty Return number, prior
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to sending the Product. Failure to do so may delay in the repair or
replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original
purchase, Radio Systems will organise for a replacement to be sent in
advance of returning the faulty Product. A Post Bag will be included with
the replacement Product for the return of the faulty Product. The Product
must be returned within 7 days of receiving the replacement. If the Product
is deemed to be faulty after 30 days from the date of original purchase,
the consumer will be required to return the Product to Radio Systems at the
consumer’s own expense. Radio Systems will test and replace the faulty
unit or its components and return to the consumer free of charge, provided
the Product is within its said warranty period. This warranty is in addition
to other rights and remedies available to you under the law. Radio
Systems goods come with guarantees that cannot be excluded under the
Australia Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
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