Welcome!
PetSafe brand is devoted to making sure you and your pet have what you need to live your best
life together. Before getting started, please take a moment to read through the important safety
information. If you have any questions or need extra support, visit our website or give us a call!
Hereinafter Radio Systems Corporation, Radio Systems PetSafe Europe Ltd., Radio Systems
Australia PTY Ltd. and any other affiliate or brand of Radio Systems Corporation may be referred to
collectively as “We” or “Us.”
Warranty - United States
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty
applicable to this Product and its terms can be found at petsafe.com and/or are available by
contacting your local Customer Care Center.
United States
Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Warranty - Australia and New Zealand
In compliance with the Australian Consumer Law, Warranties Against Defects, effective January 1,
2012, warranty details of this Product are as follows: Radio Systems Australia Pty Ltd. (hereinafter
referred to as “Radio Systems”) warrants to the original retail purchaser, and not any other
purchaser or subsequent owner, that its Product, when subject to normal and proper residential use,
will be free from defects in material or workmanship for a period of
three (3) years from the purchase date. An “original retail consumer purchaser” is a person or
entity who originally purchases the Product, or a gift recipient of a new Product that is unopened
and in its original packaging. When serviced by Radio Systems Customer Service, Radio Systems
covers labour and parts for the first three years of ownership; after the first three years, a service or
upgrade charge will apply relative to replacement of the Product with new or refurbished items at
Radio Systems’ sole discretion.
The limited warranty is non-transferable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems Product or transfers the property on which the Radio
Systems Product is installed. This Limited Warranty excludes accidental damage due to dog chews;
lightning damage; or neglect, alteration, and misuse. Consumers who purchase products outside
of Australia, New Zealand, or from an unauthorised dealer will need to return the Product to the
original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of
mind, or for any other reason outside of these Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made directly to Radio
Systems Australia Pty Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd., PO Box 3442, Australia Fair, QLD 4215, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems
will not repair or replace faulty components. Radio Systems requests the Consumer to contact the
Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the
Product. Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems
will organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag
will be included with the replacement Product for the return of the faulty Product. The Product must
be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after
30 days from the date of original purchase, the consumer will be required to return the Product to
Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty unit
or its components and return to the consumer free of charge, provided the Product is within its said
warranty period. This warranty is in addition to other rights and remedies available to you under
the law. Radio Systems goods come with guarantees that cannot be excluded under the Australia
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to
a major failure.
Should you have any queries or require any further information, please contact our Customer Care
Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
Important Safety Information
Explanation of Attention Words and Symbols Used in this Guide
This is the safety alert symbol. It is used to alert you to potential personal injury hazards.
Obey all safety messages that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided,
could result in death or serious injury.
CAUTION, used with the safety alert symbol, indicates a
hazardous situation which, if not avoided, could result in minor or
moderateinjury.
CAUTION, used without the safety alert symbol, indicates a
hazardous situation which, if not avoided, could result in harm to
your pet.
NOTICE is used to address practices not related to personal injury.
Let us help!
United States: +1 (800) 732-2677
Australia: 1800 786 608
New Zealand: 0800 543 054
petsafe.com
Questions?
Radio Systems Corporation
10427 PetSafe Way
Knoxville, TN 37932 USA
+1 (865) 777-5404
Radio Systems Australia Pty Ltd.
Suite 11001 Australia Fair Office Towers
36 Marine Parade
Southport, QLD 4215, Australia
+61 1800 786 608
©2021 Radio Systems Corporation
401-092/1
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