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General
NOTE!
If you notice a crack in the glass top (however small), switch off the hob immediately, unplug the
hob, and close off the gas supply.
Then contact the Service Department.
Troubleshooting table
If your hob does not work properly, it does not always mean that it is defective. Make sure to check
the points mentioned below in the table, or visit our website for more information.
SolutionPossible causeSymptom
Turn off the main gas supply valve.
Contact your installer.
The appliance connection is
leaking.
There is a smell of gas near
the appliance.
Contact your installer.The electrical connection is
not correct.
The burner does not ignite.
Replace the fuse or switch on the fuse
again in the fuse box.
Fuse defective/fuse switched
off in fuse cupboard.
Clean/dry the spark plug.Spark plug (1) dirty/damp.
Use the centring notches to put the
burner parts together.
Burner parts not placed
correctly.
Clean/dry the burner parts. Make sure
that the outflow holes are open.
Burner parts dirty/damp.
Open the main gas valve.Main gas supply valve
closed.
Consult you gas supplier.Fault in gas mains.
Connect a new gas bottle or have the
tank refilled.
Gas bottle or tank is empty.
Check whether the gas used is suitable
for the appliance. Contact your installer
if it is not correct.
The wrong type of gas used.
Use the centring notches to put the
burner parts together.
Burner parts not placed
correctly.
The burner does not burn
evenly.
Clean/dry the burner parts. Make sure
that the outflow holes are open.
Burner parts dirty/damp.
Check whether the gas used is suitable
for the appliance. Contact your installer
if it is not correct.
The wrong type of gas used.
15
Faults
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