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03 Troubleshooting and
Maintenance
Troubleshooting
For more information, refer to "Troubleshooting" or "FAQ" in the
e-Manual.
> Menu > Settings > Support > Open e-Manual >
Troubleshooting or FAQ
If none of the troubleshooting tips apply, please visit "www.
samsung.com" and click Support or contact the Samsung service
centre.
• This TFT LED panel is made up of sub pixels which require
sophisticated technology to produce. There may be, however,
a few bright or dark pixels on the screen. These pixels will
have no impact on the performance of the product.
• To keep your TV in optimum condition, upgrade to the latest
software. Use the Update Now or Auto update functions
on the TV's menu (
> Menu > Settings > Support >
Software Update > Update Now or Auto update).
The TV won’t turn on.
• Make sure that the power cable is securely plugged in to the
TV and the wall outlet.
• Make sure that the wall outlet is working and the remote
control sensor at the bottom of the TV is lit and glowing a
solid red.
• Try pressing the TV Controller button at the bottom of the TV
to make sure that the problem is not with the remote control.
If the TV turns on, refer to "The remote control does not work".
The remote control does not work.
• Check if the remote control sensor at the bottom of the TV
blinks when you press the
button on the remote control.
– When the remote's battery is discharged, charge the
battery using the USB charging port (C-type), or turn over
the remote to expose the solar cell to light.
• Try pointing the remote directly at the TV from 1.5-1.8 m away.
• If your TV came with a Samsung Smart Remote (Bluetooth
Remote), make sure to pair the remote to the TV. To pair
a Samsung Smart Remote, press the
and buttons
together for 3 seconds.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This
feature measures the light in your room and optimises the
brightness of the TV automatically to reduce power consumption.
If you want to turn this off, go to
> Menu > Settings
> All Settings > General & Privacy > Power and Energy Saving >
Brightness Optimisation.
• The eco sensor is located at the bottom of the TV. Do not
block the sensor with any object. This can decrease picture
brightness.
04 Specifications and Other
Information
Specifications
Display Resolution
3840 x 2160
Sound (Output)
BU8/Q6*B/Q7*B Series: 20 W
Q8*B Series (50"): 40 W
Q8*B Series (55"-85")/QN8*B Series: 60 W
QN9*B Series (43"): 20 W, QN9*B Series (50"): 40 W
QN9*B Series (55"-85"): 60 W
Operating Temperature
50 °F to 104 °F (10 °C to 40 °C)
Operating Humidity
10 % to 80 %, non-condensing
Storage Temperature
-4 °F to 113 °F (-20 °C to 45 °C)
Storage Humidity
5 % to 95 %, non-condensing
Notes
• This device is a Class B digital apparatus.
• For information about the power supply, and more information
about power consumption, refer to the information on the
label attached to the product.
– On most models, the label is attached to the back of the TV.
(On some models, the label is inside the cover terminal.)
• To connect a LAN cable, use a CAT 7 (*STP type) cable for the
connection. (100/10 Mbps)
* Shielded Twisted Pair
• The images and specifications of the Quick Setup Guide may
differ from the actual product.
English - 6
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