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1616
• Depending on the location of your speaker, the ambient
conditions may prevent the speaker from detecting the voice
commands. Avoid placing the speaker in a noisy place or
a place that is exposed to strong winds or echoes (sound
reections).
• Make sure that the built-in microphones are not turned off or
covered.
• Speak closer to the microphones.
Playback
AirPlay cannot nd the speaker as an AirPlay speaker for
music streaming.
• On your Apple device, update the software to the latest
version: iOS 13.4 and later, macOS 10.15.4 and later, or
tvOS 14.3.
• Make sure that your Apple device has been connected to the
same network as the speaker.
• For a PC running iTunes for Windows, you can stream music
from your PC to the speaker through Bluetooth.
Music playback does not work smoothly when the sound
source switches from Bluetooth to Chromecast built-in,
AirPlay or Alexa.
• The quality of audio casting and playback are dependent on
the trafc and coverage of the network that connects the
speaker and your casting devices, such as phones, tablets
and PCs.
The speaker is in the “Ofine” status in the Amazon
Alexa app or there are problems with Alexa MRM-related
playback.
• To recover the speaker, restore the speaker to its factory
settings by holding and together for more than
10 seconds.
No music playback on the Audio In source when the sound
source switches from Bluetooth to Audio In.
• Disconnect and reconnect the 3.5mm audio cable to the
speaker.
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