Proscenic A8 User Manual

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Common problem

Question type Solution

Can not boot

The battery is low, please charge it before using it

Ambient temperature is too low (less than 0° C) or too high (higher than 50° C)

Unable to start cleaning The battery is low, please charge it before starting it

Unable to recharge

There are too many obstacles near the dust collector. Please put the dust collector in the open area

The host is too far from the dust collector. Please try to place the main unit near the

dust collector

Abnormal behavior Reboot after shutdown

There is abnormal noise during

cleaning

Roller brush, side brush or left/right wheel may be wrapped with foreign objects, please clean after

shutdown

Decrease in cleaning ability or dust fall-

ing out from machine

The dust box is full, please clean the dust box

HEPA components have been blocked, please clean up

The roller brush is wrapped by foreign matter, please clean the main brush

Unable to connect to Wi-Fi

Wi-Fi signal is not good, please make sure the host is in a good Wi-Fi signal coverage area Wi-Fi

connection is abnormal, reset Wi-Fi and download the latest app Try to connect again

Breakpoint cleaning

Please conrm that the host is not in the do not disturb mode, it will not continue to clean in this mode

Manually recharging or putting the main unit back into the dust collector will lead the machine not to

continue cleaning from last interruption

Cannot return to the dust collector after

spot cleaning or moving the position

After spot cleaning or long-distance moving position, the host will re-generate the map. If the dust

collector is far away, it may not be able to automatically recharge. Please manually put the host back

into the dust collector to charge

Unable to charge

Make sure there is enough space around the cradle, and there is no dust or obstruction on the

surface of the dust collector unit electrode

Scheduled cleaning does not work

Please conrm that the device is connected to the network. If the device is not connected to the net-

work, you cannot synchronize the scheduled cleaning task

Host is always oﬄine

Please ensure that the equipment distribution network is successful and always within the Wi-Fi

coverage

Phone cannot pair device

Please make sure that the dust collector and the host are within the Wi-Fi coverage and the signal is

good. Follow the instructions to reset the Wi-Fi and then pair it

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Proscenic A8