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Page 30
TROUBLESHOOTING
SERVICE
Lodging an Online Service Request
In the event that the failure is not due to the faults
mentioned in the Troubleshooting section, you
can lodge an online Service Request. To lodge
an online Service Request, visit our website
www.schweigen.com.au/service-and-warranty
and click on the link and complete the service
request form.
A service request will require the following
information:
• The purchase date
• The model number
• The rangehood model and motor type (eg.
Isodrive® 650)
• The serial number or batch number (this number
is on a sticker inside the rangehood).
• A copy of the purchase receipt (without a receipt
your service request cannot be processed).
Alternatively, you can call Customer Service:
Australia 1300 881 693
New Zealand 0800 200 510
FAULTY INSTALLATION
It is not the responsibility of Schweigen to rectify any incorrect installations. A service call out fee will be
charged for any Schweigen technician that attends a call, whereby it is established that the fault is due
to an incorrect installation or non-manufacturing fault. Should the appliance be installed in such a way
that the service agent is unable to gain access to the appliance, the person/s who own the premises
or the property where the appliance resides — will be responsible to provide access to the appliance at
their expense.
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