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24
TASCAM MiNiSTUDIO CREATOR
Troubleshooting
Please read this chapter if you are unable to use the
unit properly even after setting it up following the
procedures in this manual.
If you are still unable to resolve a problem, please
contact the store where you purchased this unit or
TASCAM customer support service with the following
information about the operating environment and
details about the trouble.
8
Operating environment
• Computer manufacturer:
• Model:
• CPU:
• Memory (RAM):
• Operating system:
• Applications used:
• Antivirus software:
• Wireless LAN use:
See the end of this document for contact information.
8
The dedicated software cannot be installed.
1. Check the operating system
The operating system you are using might not be
supported by the software that you are trying to
install. Check the operating systems supported
by the software that you are trying to install.
2. Stop software that is running in the background
Antivirus software and other software running in
the background can interfere with installation.
Quit software running in the background and try
installing again.
8
The unit is connected, but the computer
does not recognize it.
1. Install the dedicated software
i If you have not done so, install the dedicated
software. See “Installing the dedicated software”
on page 10 for details.
2. Change the USB port
i This unit will not work with USB 1.1. Use a USB
2.0 or USB 3.0 port.
i Do not use a USB hub. Always connect the unit
directly to a USB port on the computer.
i If the above steps do not resolve the problem,
connect the unit to a different USB port on the
computer.
8
There is no sound even though audio is
playing back on the computer.
Windows
• See the "Windows Media Player" section of
the "Application guide", and make settings as
necessary for the OS.
Mac
1. Quit all applications and open "System Prefer-
ences…" from the Apple menu.
2. Open "Sound".
3. On the Output tab, select “MiNiSTUDIO US-42”.
After completing the setting, restart the computer
and check the sound of playback.
Depending on the application that you are using,
you might need to make additional device settings.
Please see the manuals for the applications that you
are using for detailed setting procedures.
8
Sound breaks up or there is noise.
The processing load on the computer causes sound
to break up and noise to occur.
Here are some methods to reduce the load on the
computer.
1. A wireless LAN and software running in the
background, including antivirus software, regularly
put processing loads on the computer, which can
cause sound to break up and other noise.
Stop wireless LAN transmission, antivirus
software and other software running in the
background when using this unit.
2. Set the buffer size (latency) in the audio appli-
cation that you are using or in this unit's Settings
Panel to a larger value. (Windows only)
NOTE
Consult the maker of the audio application that
you are using for methods to reduce its load on
your computer.
3. Change the settings of your computer so that
they are optimal for audio processing.
Using Windows
1 Open the Control Panel using the appropriate
method for the OS you are using (Windows
10/Windows 8.1/Windows 7).
i In Windows 10, from the Start button,
left-click “Control Panel” to open the Control
Panel. Then, click the System icon.
i In Windows 8.1, right-click the ordinary Start
screen (Metro user interface screen) and then
click “All apps”. Then, right-click “Computer”
and select “Properties”.
i In Windows 7, from the Start button right-
click “Computer” and select “Properties”.
2 Click “Advanced system settings”.
3 Click “Settings” in the “Performance” section of
the “Advanced” tab of the “System Properties”
window.
4 In the “Visual Effects” tab of the “Performance
Options” window, select “Adjust for best
performance”.
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