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7
If you are unable to get an acceptable image after following the installation
instructions, try the troubleshooting tips below.
1. Is the USB Micro-B cable that came with the product connected and plugged
into a working power source? For the product to function properly, the
transmitter and receiver must be connected to and receiving power from the
USB Micro-B cable.
2. Was the power to the HDMI source turned off prior to installation? If not, restart.
3. What resolution are you trying to reach? See the Product Features and
Installation sections in this manual for details on maximum distance and
resolution. The shorter the extension distance, the higher the resolution you
will be able to obtain. If you are not able to get an acceptable image, try
lowering your computer’s video resolution or adjusting the refresh rate.
4. What type of cabling are you using? Inferior cabling can result in poor
performance, so it is important that you use cables that can support the video
resolution you are trying to obtain. To achieve maximum distance and resolution,
24 AWG solid-wire UTP cable (such as N202-Series cables) must be used.
5. Test your cables to ensure they are working properly. For example, connect
your Cat5e/6 cable between a computer and a network to verify that it
establishes a network connection.
6. Do you have any patch panels or other devices in between the transmitter and
receiver units? The HDMI over Cat5 extender kits were designed to be
connected directly from the transmitter to the receiver via UTP cable. The more
connection points between the source and the remote monitor, the more likely
signal degradation will occur, causing poor performance. If you have a patch
panel or other device in between, it should be removed from the installation.
7. Do you have a splitter, switch or other device in between the computer and
transmitter, or in between the receiver and display? The HDMI over Cat5
extender kits were designed for the transmitter to connect directly with the
source computer, and for the receiver to connect directly to the display. If you
have a splitter, switch, or other device in between, it should be removed from
the installation.
Troubleshooting
23-09-016-93-34F6.indb 723-09-016-93-34F6.indb 7 9/15/2023 10:52:30 AM9/15/2023 10:52:30 AM
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