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18
TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
The unit fails to
start up.
Connect the unit to a live
socket and turn it on.
Drain the water.
It is recommended to use this
unit between 5-35ºC.
Change the set temperature.
Power supply failure.
Water in the tank is full.
Ambient temperature too low
or high.
The room temperature is lower
than the set temperature in
cooling mode.
Trouble Cause Solution
There is direct sunlight
Close the window curtain
The doors and windows are
open, the room is crowded or
there are other heat sources.
Dirty filter.
Close the door and window,
remove other heat sources and
add new air conditioners.
Clean or replace the filter
mesh.
Remove any clutter.
Air inlet or air outlet clogged
Bad cooling or
heating effects.
Unit makes lots of
noise.
Place the unit on a flat and firm
surface (may reduce noise).
The unit is on an uneven
surface.
The compressor
does not work.
Overheat protection is active.
Wait for three minutes until the
temperature decreases - the
unit will restart automatically.
The remote control is not
pointed at the signal receptor on
the unit.
Remote control is too far.
Batteries are dead.
Replace the batteries
Bring the remote control close
to the air conditioner, ensuring it
is pointed at the signal receptor.
The remote control
does not work.
Contact customer service &
repair centre.
Contact customer service &
repair centre.
Drain the condensate water and
restart the unit.
Room temperature sensor
failure.
Tube temperature sensor
failure.
Water tank in chassis is full
'E1' code displays.
'E2' code displays.
Water full displays.
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