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Action Yes No
Step 2
Check the ring count delay settings.
a Open a Web browser, and then type the printer IP address in
the address field.
Notes:
• View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it
to load the Web page correctly.
b Click Settings > Fax Settings > Analog Fax Setup.
c In the “Rings to Answer” field, enter the number of times you
want the phone to ring before the printer answers.
d Click Submit.
Can you receive faxes?
The problem is
solved.
Go to step 3.
Step 3
Replace the toner cartridge. For more information, see the
instruction sheet that came with the supply.
Can you receive faxes?
The problem is
solved.
Contact
customer
support.
Fax and e-mail functions are not set up
Notes:
• Before you troubleshoot, check if the fax cables are connected.
• The indicator light is blinking red until you set up fax and e‑mail.
Action Yes No
a From the home screen, navigate to:
> Settings > General Settings > Run initial setup > Ye s >
Submit
b Turn o the printer, and then turn it back on.
The “Select your language” screen appears on the printer
display.
c Select a language, and then touch .
d Select a country or region, and then touch Next.
e Select a time zone, and then touch Next.
f Select Fax and E‑mail, and then touch Next.
Are fax and e‑mail functions set up?
The problem is
solved.
Contact
customer
support.
Troubleshooting 287
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